SuccessFactors & BAU Lead

Responsibilities:

• Lead a team of support consultants to support customer on incident and problem tickets and ensuring proper root cause analysis and provide resolution.
• Effective Communication with Business users for all BAU incidents; Lead customer technical discussions and point out process gaps to business as well, wherever needed.
• Support adhoc project requirements and work with OffShore integration support team to support integration configuration and environmental setup. 
• Provide support to Project related to Success Factors.
• Log all queries and requests on case management system and update system, as required.

Requirements:

• Able to priorities workload efficiently by applying effective timekeeping and adherence to rosters and schedules
• Be able to work under pressure in a fast moving and rapidly changing environment.
• Familiarity with process mapping.
• Success Factors Learning Module, PM/GM, RCM support and lead experience.
• Experience of working with other SuccessFactors modules.
• 5 years min experience in SuccessFactors; min 3 implementations on SuccessFactors; 2+ years in leading Support team.
• Must have SuccessFactors certification
• Must have experience in scrum master and lead role experience.
• Minimum 5-7 years of deep hands-on functional Success factor experience in implementation and configuration; cross modules/application integration experience