Supervisor Online Operations

Our client is a trailblazing pioneer in the Tobacco Manufacturing Industry. What sets them apart is their unwavering commitment to innovation and progress. They have embarked on a remarkable journey of transformation, with a resolute aim to create a smoke-free future. This ambitious endeavour has completely redefined every aspect of their business, from the production and distribution of their products, to how they interact with their customers and society as a whole.

By embracing this transformation, our client is leading from the front, with their pioneering vision and steadfast determination to create a smoke-free future.

With a workforce of more than 75,000 talented individuals worldwide across 180 countries, they have truly established themselves as a global leader in the industry. 

Responsibilities:

• Support in managing and running online platforms - all user experience / user interface.
• Support in keeping content on our online platforms up-to-date and deploying all add-ons, updates etc. (across language versions).
• Support in monitoring and optimizing online platforms performance (views, bounce rate etc.)
• Support in running day-to-day online operations (product/service range, new listings, promotional campaigns, other activities) and solutions for programs, initiatives, campaigns.
• Support in managing new/existing features and user experience enhancements and/or global implementations, in collaboration with Customer Experience team.
• Brief Digital Hub and/or agencies for all content and user experience.
• Monitor web analytics to identify and resolving issues related to website/online operations performance and recommend improvements to enhance customer journey (find, explore, experience, buy) and drive growth.
• Support in improving Search Engine Optimization, user experience and user journey on website.
• Propose, test, and bring to life new up-to-date features and tools for online operations and website visibility.
• Support in managing, optimizing, enhancing user experience, and monitoring the performance of 3rd party marketplaces.
• Support in managing the operational relation with 3rd party marketplaces.

Requirements:

• Minimum 7 years of experience in Digital / e-Commerce.
• Excellent communication and collaboration skills to work effectively with cross-functional teams.
• Strong project management skills.
• Fluency in English & French (Spoken and Written).