Support Consultant

Overview:

• With a view to the further development of our division, we are expanding our dynamic team with a Support Consultant.

You are partly involved in technical support, but also in broader advice:

Responsibilities:

• Provide support to existing customers through email or telephone channels; as an expert you will be confronted with the most complex problems.
• Making good agreements and setting expectations at the start of a new project
• Installation and configuration of the application, where you can convert the customer's wishes into functional processes in our solutions.
• Providing training to our customers and following up on possible issues
• Actively participate in the improvement of internal processes

Telephone support for existing customers:

• As a Support Consultant you are the first point of contact for our customers when they need support. 
• You make an inventory of the situation and organize a suitable solution. 
• For more complex issues you communicate with the developers and consultants. 
• You are therefore also the key figure internally for handling support issues. 
• Support questions are usually followed up by telephone.

Training and audits:

• In addition, you are also responsible for your own projects with existing and new customers. 
• Through a sophisticated configuration and in-depth training for users, you ensure that our customers can make optimal use of the functionalities of our solutions. 
• You work customer-oriented and structured.
• You are active throughout Belgium. 
• You work from our offices in Ghent, Mechelen or Liège and working from home is also possible. 
• You report directly to the Operational Manager.

Requirements:

Education/career:

• You obtained a bachelor's degree, preferably in IT or economics
• You have a strong affinity with ICT and are willing to learn more in this domain
• If you have worked with ERP or CRM software before, that is a plus
• You have 2+ years of relevant experience
• Affinity or a first experience with accounting is an important plus

Knowledge and skills:

• You master the advanced functions of the Office package (Word, Excel and Outlook)
• You are customer-oriented, even in difficult circumstances, and will therefore often listen actively and communicate in a clear and professional manner
• You have the necessary didactic skills to provide training and have excellent communication and listening skills.
• Thanks to your analysis and listening skills, you can convert customer needs into better processes. 
• You are assertive and can put yourself in the customer's place to understand and convince them of their needs. 
• You can perfectly analyze their problems and solve them step by step, taking into account priorities, deadlines and budgets.
• You express yourself fluently in Dutch, and you have a good understanding of French and English

Personal characteristics:

• You are a troubleshooter and analytically set
• You are naturally enthusiastic and positive and can also transfer this to others; you are bursting with energy and are a go-getter
• You are flexible: you work both at the customer and at the office and remotely and on multiple projects at the same time
• You are stress-resistant and can deal with demanding customers