SWO Support Engineer Microsoft SharePoint

Role Description:

• Support Engineer (gn) Microsoft Sharepoint
• Full-time, permanent, Location: Nationwide at one of our locations or remote

Responsibilities:

• You respond to acute incidents in complex IT environments of our business customers in 2nd and 3rd level support.
• Based on your experience and technical expertise, you and your team develop solution proposals.
• You independently contact the customer and accompany him until the problem is solved.
• If necessary, you involve the manufacturer and coordinate the further coordination.
• You document your work in the ITIL-compliant ticket system.
• You work flexibly (in coordination with your colleagues) between 7 a.m. and 8 p.m.
• Outside this time you are on call (maximum 1 week per month).
• You will regularly develop your personal and technical skills.

Requirements:

Experience in one or more of these areas is desirable:

• SharePoint 2013, 2016 or 2019, preferably also Office 365.
• Experience of the components and services within SharePoint farms.
• Configuring and controlling SharePoint using PowerShell.
• Deployment of SharePoint farms.
• Error analysis and performance optimisation of SharePoint farms.
• Ideally knowledge of relevant third-party systems such as Active (Azure) Directory, SQL Server and System Center Operations Manager.

You also have the following soft skills:  

• You work in a customer- and solution-oriented way.
• You love to fix things.
• You can quickly understand complex issues.
• You know processes and procedures within matrix organisations.
• You speak and write business fluent German and English.

What we have to offer:

• Career within an innovative company with a unique corporate culture
• Top rating on glassdoor/kununu
• The option to work from home/ hybrid/ from office
• A variety of training and development opportunities
• We trust you - our working hours are flexible and not recorded!
• A work-life balance with +23 vacation days 
• Coffee, tea, fruit and snacks in the office
• With our employee share and referral program, you benefit from our success.
• Subscription to Private Medical Care
• Day off on your birthday! 
• Flexible Benefits Platform 
• Top technical equipment for your new job!
• No dress code - wear what you feel comfortable in!