Unified Communication Manager

Responsibilities:

Administrative Leadership

• Responsible for talent management cycle, including talent acquisition, employee development and mentoring, and performance management.
• Facilitate staff engagement and team improvement ideas with commitment to the enterprise and staff retention.
• Support the advancement of staff competencies through the creation of development plans. 
• Assesses the effectiveness of team responsibilities and accountabilities and makes recommendations as needed. 
• Support and encourage an environment of innovation and learning so that the staff remains current with relevant technology and industry best practices that may enhance the services provided. 
• Such an environment may include attendance at regional or national conferences staff members as appropriate.
• Provide general technical assistance, consulting, and direction to staff.
• Identify training needs and assist in developing training plans.
• Assist in development, modification, review and maintenance of procedures and operations guide.

Technical Leadership

• Coordinate the review and ongoing management of the UC and AV system.
• Understand business needs and processes.
• Lead the assessment, justification, implementation, and integration of UC and AV system.
• Accountable for maintenance of UC infrastructure. Ensure that all UC-supported systems stay up-to-date and compliant with updates and security patches. Determine and identify opportunities for system improvement. Provide response to system hardware and operating system software problems as necessary.
• Drive the cross functional teams to ensure a smooth delivery of customer’s major events or meetings over the UC and meeting room AV platform.
• Facilitate and maintain relationships between vendors, assist in reviewing of contracts.

Enterprise Project Management 

• Oversee, plan, lead, coordinate, and collaborate with external partners, to lead small to medium size projects through the appropriate phases of implementation and support throughout the cross functional team.
• Collaborate with cross functional Project Manager, in directing the team to assist in initial scoping documents and resource estimates for new customer’s new UC and Meeting Room AV implementations. 

Requirements:

• Minimum 8 years work experience with Unified Communication.
• Strong Understanding of transformation experts, business analysts and technology consultants based in Singapore
• Education in Engineering