Field Service Engineer

Product Owner

Japanese Senior Recruiter

Account Manager Sales

Principal R&D/Product Development Engineer (Remote)

Account Manager North Region

Responsibilities: <ul><li>Work independently on our client vacuum valves installation, troubleshooting, problem solving, maintenance and repairing on site/internal workshop.</li><li>Responds to customer calls; analyzes, and troubleshoots problems via phone, remote session or at customer site.&nbsp;&nbsp;</li><li>On time and correctly report working activities and time duration with customer signature.</li><li>Keep good communication with customers at various levels (tool engineers, section managers etc.)</li><li>Liaise with customers and internal stakeholders relating to technical and service issues.</li><li>Conducting customer support meetings and ensuring regular communication with customers.</li><li>Follow up and feedback customer complaints.</li><li>Follow up customer open issues until it closed.</li><li>Response for our client quality information collection and quality problem report.</li><li>Provide technical problem solving and roots cause analysis report.</li><li>Ability to support customer for urgent request in weekend and holiday.&nbsp;&nbsp;&nbsp;</li><li>Assessing customers’ needs and advice the customers with regards to spare parts, preventive maintenance and retrofit possibilities.</li><li>Special projects and other duties as assigned.&nbsp;&nbsp;&nbsp;</li></ul> Requirements: <ul><li>Mechanical or electronic background with college degree or above.</li><li>Minimum 3 years of service experience in Cleanroom environment (Semiconductor or vacuum industry is preferred).</li><li>Strong skill of diagnosing, repairing and troubleshooting.</li><li>Strong business acumen and ability to identify opportunities within problems.</li><li>Be able to work independently under pressure and irregular hours.</li><li>Personal accountability, team player.</li><li>Good communication and interpersonal skill.</li><li>Goal achievement.</li><li>Willing and able to travel frequently within short notice. Be adapted to irregular over time work together with customer urgent need.</li><li>Able and comfortable to communicate in English, Chinese. And 1 other additional language is a plus. (Japanese or Korean).</li></ul>

Responsibilities: <ul><li>Develop Cloud platform software and collaborate across engineering groups to maximize the use of common emerging platform technologies, conventions and technological building blocks.</li><li>Communicate across functions and other stakeholders and drive engineering initiatives&nbsp;</li><li>Introduce and maintain AGILE SDLC best practices in the team.&nbsp;</li><li>Participate in Code Review, Technical design discussion&nbsp;</li><li>Be a subject matter expert in the Public Cloud and On-Prem based platforms</li><li>Craft project status reporting and deliver executive briefings to update senior leaders and stakeholders.</li><li>Understand product use case and communicate technically with local and remote engineering teams.</li><li>Develop strong working relationships with cross functional teams to best understand and deliver on business goals and priorities.</li></ul> Requirements: <ul><li>10+ years of software engineering work experience, including hands-on technical management.</li><li>In-depth knowledge on NMS and other network software</li><li>7+ years’ experience coding in one of the following languages: Go and Python.</li><li>Experience with Docker and Kubernetes for deployment and orchestration.</li><li>Hands-on knowledge on Public Cloud Services and infrastructure.&nbsp;</li><li>7+ years’ of demonstrated experience recruiting and managing technical teams, including performance management</li><li>Well versed in Agile Project Management processes. Able to deal well with rapid changes and manage through long projects</li><li>Strong verbal and written communications skills are a must, as well as the ability to work effectively across global internal and external organizations and remote teams</li><li>Education – BE/B.Tech in Computer/Electronic &amp; Telecommunication Engineering&nbsp;</li></ul>

Responsibilities: <ul><li>End-to-End Recruitment: Manage the entire recruitment process for a variety of positions, from sourcing and interviewing to offer negotiation and onboarding.</li><li>Talent Sourcing: Utilize a variety of channels (LinkedIn, job boards, networks) to identify and attract top candidates. You will also leverage your personal network within Japan to help identify high-quality candidates.</li><li>Candidate Screening: Conduct in-depth interviews to evaluate candidates technical and cultural fit for roles.</li><li>Stakeholder Management: Partner with hiring managers to understand hiring needs, provide regular updates, and advise on talent trends and market conditions in Japan.</li><li>Market Expertise: Be a subject matter expert in recruiting for roles in Japan and stay updated on the latest hiring trends and compliance regulations.</li><li>Relationship Building: Cultivate strong relationships with candidates and hiring managers to ensure a smooth and positive hiring process.</li><li>Reporting &amp; Metrics: Maintain and track recruitment data, providing regular reports on the progress of hiring activities, as well as contributing to improvements in the recruitment process.</li></ul> Requirements: <ul><li>Experience: Minimum of 5 years of recruiting experience, with a focus on hiring for positions based in Japan. Familiarity with the Japanese job market and recruitment practices is essential.</li><li>Language Skills: Fluent in Japanese (native-level or near-native) and strong communication skills in English.</li><li>Expertise: Proven experience in recruiting for a variety of roles (technical, non-technical, and leadership positions). Experience hiring for multinational companies is a plus.</li><li>Candidate Sourcing: Strong skills in using various sourcing tools and channels, including LinkedIn, job boards, and personal networks, to identify top talent.</li><li>Remote Work: Comfortable working remotely, with strong time management and communication skills to collaborate effectively across teams.</li><li>Cultural Fit: A deep understanding of Japanese business culture and the ability to assess cultural fit for potential hires.</li></ul>

Role: <ul><li>We are looking for a highly motivated and results-driven Account Manager for Public Sector to join our team.&nbsp;</li><li>As a Account Manager, you will be responsible for building and maintaining strong relationships with government clients and ensuring the delivery of exceptional customer service.&nbsp;</li><li>This role requires someone who is highly organized, detail-oriented, and able to work independently to meet client needs remotely.&nbsp;</li><li>You will be the key point of contact for your accounts, ensuring that all aspects of their relationship with the company are managed effectively.</li></ul> Responsibilities: Client Relationship Management: <ul><li>Act as the primary point of contact for assigned accounts, ensuring strong, lasting relationships.</li><li>Regularly communicate with clients via phone, email, or virtual meetings to understand their needs and address any concerns.</li><li>Proactively monitor and manage the client’s satisfaction, ensuring that services and products meet or exceed expectations.</li></ul> Account Growth &amp; Retention: <ul><li>Develop and execute strategies for expanding business opportunities within existing client accounts.</li><li>Identify upsell and cross-sell opportunities, proposing tailored solutions to meet client needs and drive account growth.</li><li>Ensure timely resolution of any client issues and concerns to maintain customer satisfaction and retention.</li></ul> Program Management: <ul><li>Manage &amp; full fill the client requirements of various architectures through partner eco systems</li><li>Work closely with internal teams Sales, Account Executives, Solution Engineering teams to meet client requirements</li></ul> Sales Support: <ul><li>Collaborate with wit all internal team to prepare proposals, quotes, and presentations tailored to client needs.</li><li>Provide support during contract negotiations and renewals, helping clients understand the value proposition and ensuring they receive optimal service.</li><li>Assist in setting up and managing customer accounts in the SFDC.</li></ul> Problem Solving: <ul><li>Address and resolve any issues or concerns raised by clients in a timely and professional manner.</li><li>Act as an advocate for the client within the company, ensuring their needs are met and any challenges are addressed effectively.</li></ul> Market Intelligence: <ul><li>Stay up to date with industry trends, market developments, and competitor activity to provide relevant insights to clients.</li><li>Identify new opportunities within your accounts or potential new clients by analyzing market conditions and client needs.</li></ul> Requirements: <ul><li>Strong Communication Skills: Excellent written and verbal communication skills, with the ability to communicate effectively with clients, internal teams, and stakeholders.</li><li>Client-Focused: Ability to build and maintain strong relationships with clients, ensuring their satisfaction and business growth.</li><li>Project Management: Strong organizational and project management skills, with experience in handling multiple clients and projects simultaneously.</li><li>Sales Acumen: Ability to identify and capitalize on sales opportunities to drive business growth within assigned accounts.</li><li>Problem-Solving Skills: Strong critical thinking and problem-solving abilities to resolve client concerns effectively and efficiently.</li><li>Self-Motivated: Ability to work independently, handling accounts and projects remotely while ensuring high levels of productivity and client satisfaction.</li><li>Tech-Savvy: Comfortable using all internal tools SFDC, and virtual communication platforms like WebEx</li><li>Attention to Detail: Meticulous attention to detail to ensure accuracy in communications, reports, and account management.</li></ul> Minimum Qualifications <ul><li>Bachelor’s degree in engineering or business management.</li><li>Proven experience in account management, customer service, or sales support (5-6 years minimum).</li><li>Experience in handling remote or virtual client relationships is preferred.</li><li>Proficient in using CRM systems e.g. Salesforce and office productivity software</li><li>A strong understanding of digital tools and platforms used in virtual communication, collaboration, and project management.</li></ul>

Responsibilities: <ul><li>Lead the development of sockets, high-speed connectors, and cable assemblies from market definition to production release.</li><li>Collaborate with cross-functional teams (sales, applications, field engineers, project managers) to translate Voice of Customer (VOC) into technical concepts and specifications.</li><li>Conduct feasibility studies and generate design concepts.</li><li>Perform mechanical and thermal simulations.</li><li>Present design evaluations and proposals to customers.</li><li>Create detailed 2D/3D designs, DFMEA, and tolerance analyses.</li><li>Build and validate prototype samples.</li><li>Finalize product qualification and specifications.</li><li>Provide ongoing technical support to Operations, Quality, and Production teams.</li><li>Manage Engineering Change Notifications (ECN) and Product Change Notifications (PCN).</li><li>Maintain system-level understanding of customer applications and integrate solutions into the design process.</li><li>Drive projects through the LEANPD stage-gate process to ensure timely delivery of high-quality, cost-effective solutions.</li><li>Coordinate with manufacturing, procurement, and external suppliers to align with technical, quality, and cost targets.</li><li>Generate and manage all necessary technical documentation including design drawings, engineering changes, and design history files.</li><li>Support post-launch activities and continuous improvement initiatives.</li></ul> Requirements: <ul><li>Bachelor’s degree in Mechanical Engineering or equivalent work experience.</li><li>10+ years of relevant mechanical engineering experience involving:</li><li>Electrical components and devices.</li><li>Mechanical structure design.</li><li>Manufacturing tooling development (stamping, molding, assembly, plating).</li><li>Manufacturing process development.</li></ul> Strong knowledge in: <ul><li>Socket, connector, and cable assembly design.</li><li>Material selection.</li><li>Tolerance analysis.</li><li>DFMEA.</li><li>Product qualification.</li></ul> Expertise in 3D CAD applications (preferably Creo), including: <ul><li>3D solid modeling (sheet metal).</li><li>2D drawings.</li><li>PDM Link Data Manager.</li><li>General understanding of SpaceClaim, SolidWorks, or other conceptual design tools.</li></ul> Advanced proficiency in: <ul><li>Geometric Dimensioning &amp; Tolerancing (GD&amp;T).</li><li>Limit and fit analysis including statistical tolerance analysis.</li><li>Finite element analysis tools (e.g., Ansys, Workbench) for elastic and plastic behavior of metals.</li></ul> Proven ability to: <ul><li>Develop and write design objectives and technical product specifications.</li><li>Lead product development from concept to production.</li><li>Provide technical leadership across the full product lifecycle.</li></ul> In-depth knowledge of manufacturing processes: <ul><li>Machining, molding, stamping, plating, assembly.</li><li>Best practices in Design for Manufacturing (DFM).</li><li>Solid understanding of competitive product landscape and intellectual property considerations.</li><li>Fluent in English (verbal and written) to support global communication.</li><li>Comfortable working in a global, cross-functional team and across time zones.</li><li>Strong analytical and problem-solving skills; able to make data-driven decisions with minimal supervision.</li><li>Proficient in MS Office tools: Word, Excel, PowerPoint, Outlook, Teams, etc.</li></ul>

Responsibilities: Client Relationship Management: <ul><li>Act as the primary point of contact for assigned accounts, ensuring strong, lasting relationships.</li><li>Regularly communicate with clients via phone, email, or virtual meetings to understand their needs and address any concerns.</li><li>Proactively monitor and manage the client’s satisfaction, ensuring that services and products meet or exceed expectations.</li></ul> Account Growth &amp; Retention: <ul><li>Develop and execute strategies for expanding business opportunities within existing client accounts.</li><li>Identify upsell and cross-sell opportunities, proposing tailored solutions to meet client needs and drive account growth.</li><li>Ensure timely resolution of any client issues and concerns to maintain customer satisfaction and retention.</li></ul> Program Management: <ul><li>Manage &amp; full fill the client requirements of various architectures through partner eco systems</li><li>Work closely with internal teams Sales, Account Executives, Solution Engineering teams to meet client requirements</li></ul> Sales Support: <ul><li>Collaborate with wit all internal team to prepare proposals, quotes, and presentations tailored to client needs.</li><li>Provide support during contract negotiations and renewals, helping clients understand the value proposition and ensuring they receive optimal service.</li><li>Assist in setting up and managing customer accounts in the SFDC.</li></ul> Problem Solving: <ul><li>Address and resolve any issues or concerns raised by clients in a timely and professional manner.</li><li>Act as an advocate for the client within the company, ensuring their needs are met and any challenges are addressed effectively.</li></ul> Market Intelligence: <ul><li>Stay up to date with industry trends, market developments, and competitor activity to provide relevant insights to clients.</li><li>Identify new opportunities within your accounts or potential new clients by analyzing market conditions and client needs.</li></ul> Requirements: <ul><li>Bachelor’s degree in engineering or business management.</li><li>Proven experience in account management, customer service, or sales support (5-6 years minimum).</li><li>Experience in handling remote or virtual client relationships is preferred.</li><li>Proficient in using CRM systems e.g. Salesforce and office productivity software</li><li>A strong understanding of digital tools and platforms used in virtual communication, collaboration, and project management.</li></ul>

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Field Service Engineer

Product Owner

Japanese Senior Recruiter

Account Manager Sales

Principal R&D/Product Development Engineer (Remote)

Account Manager North Region

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6 remote Jobs found

Field Service Engineer

Product Owner

Japanese Senior Recruiter

Account Manager Sales

Principal R&D/Product Development Engineer (Remote)

Account Manager North Region

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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