Analista de Customer Service

Sr. Engineer - SAP Full Stack (Hybrid)

SAP Consultant - FICO

Analista de Customer Service PL: <ul><li>You will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.</li><li>Visão geral do trabalho.</li><li>As equipes de atendimento ao cliente interagem com clientes e representantes de vendas e/ou serviços da empresa para lidar com uma variedade de funções de serviços de pré e pós-vendas. Elas recebem e processam transações por telefone, Internet e correspondência de clientes e representantes e respondem a consultas sobre produtos ou serviços da TE. Elas podem promover e vender produtos ou serviços de nossa empresa e também investigar e resolver reclamações de clientes. Uma área central de atenção é desenvolver fortes relações com o cliente por meio da estratégia "Experiência de cliente extraordinária" da TE.</li></ul> Que Você Vai Fazer: <ul><li>Atender clientes internos e externos, representantes e distribuidores;</li><li>Acompanhar a carteira de clientes sob sua responsabilidade;</li><li>Acompanhar pendências financeiras junto aos clientes e também os projetos em</li><li>andamento na área;</li><li>Analisar as situações de devoluções, providenciando novo faturamento se necessário;</li><li>Coordenar o faturamento dos pedidos de vendas, acompanhando as análises de</li><li>crédito, programações de entrega e posições de estoque;</li><li>Coordenar as vendas diretas realizadas com os clientes através do processo de</li><li>importação, e realizar todos os procedimentos e follow-ups;</li><li>Dentre outras atividades.</li></ul> Requisitos: <ul><li>Graduação completa em ADM, Comércio Exterior ou áreas correlatas;</li><li>Sólida experiência na função de atendimento ao cliente;</li><li>Inglês avançado para conversação;</li><li>Espanhol será um diferencial;</li><li>Pacote Office completo, PowerBI será um diferencial;</li><li>Prévia experiência com SAP (módulo SD);</li><li>Disponibilidade para atuação híbrida em Bragança Paulista - SP.</li></ul>

Responsibilities: <ul><li>In depth knowledge of SAP ABAP/4 programming using BAPIs, BADIs, RFCs, IDOCs, Workflow, LSMW, Reports, SAPScript, writing user exits, BDC coding, and interfaces.</li><li>Designing and implementing workflows to automate business processes.</li><li>Support RICEF objects, Fiori apps, and B2B integrations (SOAP, IDOC, OData).</li><li>The SAP ABAP Developer should possess strong application development and system integration skills.</li><li>Experience in Fiori Design patterns, expertise in UI Theme designer.</li><li>Design, develop, and enhance SAP business applications using ABAP on the backend and SAP Fiori/UI5 for the frontend.</li><li>Build and extend existing Fiori applications using SAPUI5, HTML5, CSS, and JavaScript.</li><li>Troubleshoot and resolve complex issues in SAP modules (e.g., FICO, SD, MM) by analyzing root causes and implementing effective solutions.</li><li>Experience with Fiori/UI5 is highly desirable.</li><li>Enhance the user experience (UX) by designing intuitive and responsive Fiori/UI5 applications, incorporating Fiori Elements and smart controls.</li><li>Leverage BTP services to develop and deploy cloud-based applications and extensions.</li><li>Support ongoing development, implementation, and quality checks for existing projects/applications.</li><li>Participate in peer code reviews and learn and adapt to the companys engineering and development practices.</li></ul> Requirements: Qualifications Minimum Qualifications <ul><li>Bachelors degree in a related field or equivalent experience.</li><li>Confirmed experience automating pipelines for continuous integration, testing, delivery and security.</li><li>Confirmed experience architecting applications, databases, services or integrations.</li><li>Minimum of four years of related work experience.</li></ul> Preferred Qualifications <ul><li>Minimum 4 years of experience as an SAP developer or a similar role with a focus on SAP S/4, ECC, BW, SOLMAN, FIORI, GRC</li><li>Strong, well-rounded knowledge of SAP full life cycle implementations and SAP concepts / capabilities</li><li>Proficient in ABAP, EDI management, and SAP modules.</li><li>Proficiency in SAPUI5, HTML5, CSS3, and JavaScript</li><li>Experience working in Implementation, Upgrade, Maintenance and support projects</li><li>Experience of Designing, coding, and modifying SAP applications to meet specific requirements.</li><li>Strong background in SAP Gateway and OData services</li><li>SAP Certification is a plus.</li><li>Knowledge of SAP Cloud Platform and BTP is a plus.</li></ul>

Responsibilities:Collaborating with clients to understand their business processes and financial requirements.Designing and implementing custom solutions to address specific business requirements that cannot be met through standard SAP configurationConducting thorough testing of SAP FICO configurations and customizations to ensure accuracy and functionality.Creating and maintaining documentation for SAP FICO configurations, customizations, and processesTo drive business discussions, providing direction and assume full responsibility for projects. The candidate must be able to take leadership in the technical and functional analysis, requirements gathering, configuration, testing, implementation, and daily support.  Lead business discussions to collect the requirements, prepare business documentation, design, configure, test solutions. Track record of supporting systems with global implementationsCoordinate with all stake holders to drive end to end solutions, bring value delivery, provide day to day support/trouble shooting issues. Requirements:Solid experience in SAP FI & CO and integration to MM and SD.Hands on Experience in end-to-end implementation, Support, data migration and roll out of projects in all phases of design, implementation, and testing.Configure SAP FICO module settings, including chart of accounts, posting periods, document types, tax codes, and currency settings, to support financial operations and reporting.Experience in Data Migration/Cutover activities such as master & transaction data.Mergers, Acquisitions, and Divestiture projectsAble to handle all modules of FI + COBAP Debugging knowledge is added advantage Excellent oral and written communication and presentation skillsProactively identify areas for process improvements.Provide subject matter expertise with SAP best practices Stay current with SAP FICO module updates, new features, and industry best practices to continuously improve SAP FICO system functionality and drive business value.FICO Data Migration/Cutover activities of Master & Transaction DataFI/MM and FI/SD integration Ex: Integrating with Treasury Management platforms (e.g. Kyriba) and Tax Compliance software (e.g. SOVOS)Flexible with working in shifts per business demand & overtime.Technical experience including debugging, SAP tables, OSS note application, testing, and coordination with developers is required. The candidate must be able to demonstrate skills in: Leadership, Communication and Adaptability.  

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Analista de Customer Service

Sr. Engineer - SAP Full Stack (Hybrid)

SAP Consultant - FICO

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Analista de Customer Service

Sr. Engineer - SAP Full Stack (Hybrid)

SAP Consultant - FICO

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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