GBS – Partner Management

Cyber Governance, Risk & Compliance (GRC) Consultant

Internal Systems Lead

Sr. Solution Consultant, Transportation

Sales Representative

Digital Delivery and Innovation Lead

Digital Planning & Governance Manager

Field Sales Executive

DevOps Engineer

Production / Sales Project Coordinator

Purpose of the Role: <ul><li>Effective Operational Governance &amp; optimization of the service delivery/quality across GBS towers (RTR, PTP, OTC, HTR) – provided by a mix of inhouse / outsourced workforce – across the AMEA region.&nbsp;</li></ul> Responsibilities: <ul><li>As an instrumental part of the Regional GBS support to the BUs in the region, this position will</li><li>Act as intermediary between GBS Delivery teams &amp; BUs to oversee operational governance and feedback loops&nbsp;</li><li>Identify and lead CI / productivity opportunities in RTR, PTP and OTC processes conducted out of GBS, with inputs gathered from the GBS operations team and/ or onshore Finance teams in Business Units (BUs)</li><li>Leverage best practice and globalized standards from across GBS teams for the AMEA GBS Delivery teams&nbsp;</li><li>Lead GBS related strategic Change Management/ communications BUs</li><li>As the onshore focal for GBS operations/ service delivery quality, this position will support the RDP as:</li><li>Custodian of the regional GBS reporting and deliverables calendar/ cadence</li><li>Work with the GBS teams and BUs to ensure major operations escalations / month-end issues are resolved timely</li><li>Oversight of GBS performance metrics (regional metrics and global 3*3 metrics)</li><li>Regional SOX Focal point across RTR, PTP and OTC processes conducted out from GBS. This includes the scrub / review of the GBS controls documentation, as well as coordinating completion of testing.</li><li>Governance of contract with the BPO Service Provider. This includes Roles &amp; Responsibilities/ Service Level Agreement (SLAs)/ Volume &amp; Resource Capacity/ Change Orders / Monthly Invoicing / IT access requests</li></ul> Interfaces: Stakeholders that this position will need to work closely with include:&nbsp; <ul><li>Onshore Financial Controlling and Procurement teams at the BU, Regional and Global levels</li><li>IT teams at the Regional and Global levels</li><li>Global RTR, STP/PTP and OTC Process Leads</li><li>All GBS Delivery teams supporting AMEA – captive and outsourced</li><li>Global and Regional Internal Controls team</li><li>External statutory auditors and internal auditors</li></ul> Requirements: <ul><li>Bachelor’s degree and 10-15 years of experience in shared services domains, with min of 2 years of experience interacting/ overseeing / performing with outsourced operations teams</li><li>Working operational knowledge of one or more GBS functional domains (RTR, PTP, OTC in particular)&nbsp;</li><li>Proven hands-on experience on implementation of CI / productivity initiatives&nbsp;</li><li>Active experience of working across globally matrixed organizational constructs</li><li>Strong interpersonal and communications skills (both written and verbal) across levels of the organization</li><li>Good project management skills and ability to influence change. Experience presenting results to an executive team</li><li>Strong analytical and problem-solving skills – effectively evaluates information/data to make decisions; able to pin-point and resolve problems at the source; anticipates obstacles and develops plans to resolve</li><li>Motivated Self-starter; able to deal with ambiguities and requires minimal direction to accomplish goals and problem-solve</li><li>Ability to lead and operate across multiple time zones and geographies</li></ul>

Responsibilities: <ul><li>Guide the end users on Governance, Risk and Compliance aspects of Security Management.</li><li>Work with various team in Temasek in fulfilling security requirements to establish compliance and document risks</li><li>Participate in Project activities and guide Project teams to remediate new and outstanding issues; track security-related issues.</li><li>Support Auditors and Audits in providing relevant details necessary to show Compliance statuses</li><li>Participate in overall security governance programs and provide quality of service to ensure system has attained highest security standards</li><li>Knowledge on CIS security standards and guidelines in guiding the team for establishing compliance.</li><li>Participate in design activities and provide various solutions to ensure security is not compromised at various phases of the program lifecycle</li><li>Recommend and provide templates where possible for end users to assist in minimizing the security risks</li><li>Have good knowledge and understanding of the attack vectors, provide solutions during design phase to the programs on minimizing them with appropriate security controls necessary.</li><li>Train other staff and external clients as necessary</li><li>Hands on experience in GRC implementation.</li><li>Directly responsible for procedures and controls to assure compliance with applicable regulatory and legal requirements as well as good business practices.</li><li>Establish and oversee formal risk analysis and self-assessments program for various Information Services systems and processes.</li><li>Help ensure compliance with Banking Regularity compliance (BFSI), HIPAA, PCI and the NC Identity Theft law.&nbsp;</li><li>Establish and oversee a formal vulnerability and testing program.</li><li>Management to remediate new and outstanding issues; track security-related issues</li><li>Maintain expertise on security trends through training, research and development in order to mitigate potential security exposures.</li><li>Manage, coach, lead and develop a small/mid staff of GRC personnel</li></ul> Requirements: <ul><li>Candidate should have bachelor’s degree in computer engineering.</li><li>5-8+ years of relevant experience in Cyber Security.</li><li>Good communication skills.</li></ul>

Responsibilities: Developer Experience: <ul><li>Lead initiatives to improve the overall developer experience, including tools, workflows, and working environment.</li><li>Implement best practices for software development processes, ensuring efficiency and high-quality outputs.</li><li>Collect and analyze feedback from developers to continuously refine their work environment and tools.</li></ul> Internal Systems Optimization: <ul><li>Oversee the design, implementation, and management of internal systems that support development, including CI/CD pipelines, version control systems, and collaboration tools. Ensure internal systems are reliable, scalable, and meet the evolving needs of the development teams.</li><li>Work with IT and operations teams to integrate and maintain internal systems with existing infrastructure.</li><li>Evaluate and optimize current productivity tools and technologies used by the IT team, including collaboration platforms, project management tools, and communication systems. Lead the implementation and integration of new productivity tools and technologies to streamline workflows and improve efficiency.</li><li>Develop and enforce best practices for tool usage, documentation, and project management.</li></ul> Change Management and Training: <ul><li>Drive change management initiatives to ensure smooth adoption of new tools, processes, and methodologies.</li><li>Create and deliver training programs and resources to educate the IT team on productivity tools and best practices.</li><li>Gather feedback from IT team members and address any challenges related to new tools or processes.</li></ul> Collaboration and Communication Improvement: <ul><li>Enhance collaboration and communication within the IT team and across departments by implementing effective strategies and tools.</li><li>Facilitate regular meetings, workshops, and forums to encourage knowledge sharing and collaboration.</li></ul> Performance Monitoring and Reporting: <ul><li>Monitor productivity metrics and provide regular reports to senior management on the effectiveness of productivity initiatives.</li><li>Analyze productivity data to identify trends, issues, and opportunities for further improvement.</li></ul> Innovation and Continuous Improvement: <ul><li>Stay informed &amp; updated about industry trends and advancements in developer tools, internal systems, and COTS solutions, applying this knowledge to drive continuous improvement.</li><li>Foster a culture of continuous improvement within the IT team, encouraging innovative approaches to problem-solving and process optimization.</li></ul> Strategic Leadership: <ul><li>Develop and execute a strategy for improving developer experience, internal systems, and COTS implementations, aligned with the company’s technology and business objectives. Develop and implement strategies to enhance workplace productivity for the IT team, focusing on tools, processes, and best practices.</li><li>Identify key productivity metrics and develop initiatives to improve these metrics in alignment with the bank’s objectives.</li><li>Act as a liaison between IT teams and other departments to ensure alignment and address challenges related to developer productivity and internal systems.</li><li>Assess and recommend productivity tools and technologies that align with the companys goals and improve operational efficiency.</li><li>Create and maintain documentation and training materials to support the effective use of internal systems, tools, and COTS solutions.</li></ul> Team Leadership and Collaboration: <ul><li>Lead and mentor a team of professionals focused on developer experience, internal systems, and COTS solutions.</li><li>Foster a collaborative environment within the team and with other departments, promoting knowledge sharing and best practices.</li><li>Manage relationships with external vendors and service providers related to development tools, internal systems, and COTS solutions.</li></ul> Personal Attributes: <ul><li>Strategic thinker with a passion for enhancing developer productivity, internal systems efficiency, and effective COTS implementation.</li><li>Proactive and results-driven, with a focus on delivering impactful solutions.</li><li>Ability to navigate complex environments and manage multiple priorities effectively.</li></ul> Requirements: <ul><li>Education Qualification: Graduation: Bachelor of Engineering (BE) or Bachelor of Technology (B Tech) Post-graduation: Master’s degree in engineering Experience: 15+ years of relevant experience</li></ul>

Responsibilities <ul><li>Visiting customers, bringing in current market information &amp; customer information back to the sales team, creating customer files &amp; providing technical support for complete project solutions based on market information and current product capability.</li><li>Coordinating with the Product management team and R&amp;D team directly for product/feature envelopment.</li><li>Providing product positioning/Product marketing strategy to the sales team.&nbsp;</li><li>Doing regular technical presentations and product training for customers and the sales team.</li><li>Providing front-line technical support on quality issues and product improvement.</li></ul> Requirements: <ul><li>Education –10-12 years of experience with technical support experience &amp; B. Tech in Electronics &amp; Communication Engineering or diploma</li><li>Markets – Must be familiar with Networking products includes- L2/L3 switches, routers &amp; firewalls, terminal servers, cybersecurity, Next gen-firewalls, wireless devices, MPLS-TP &amp; IP/MPLS Technology.</li><li>Familiarity with Mainline/Metro Vital and Non-Vital communication network requirements – Network design experience with Backbone Network, Train to track Wireless, Onboard (Train) network, Fiber optics</li><li>communication System, and interface requirements for Rail Systems.</li><li>Customers Define our Success – Results oriented with a process mindset.&nbsp;</li><li>Excellent interpersonal and communication skills with strong ownership &amp; should be comfortable with communication/engagement with customers and partners.&nbsp;</li><li>Willing to dedicate extra time and travel to meet objectives.</li></ul>

Responsibilities: <ul><li>In this varied position, you will be responsible for maintaining existing customers as well as acquiring new customers in our target markets of tax consulting/SMEs.</li><li>By specifically identifying customer needs, you will ensure that productivity and profitability of customers are increased.</li><li>In close cooperation with our consulting team, you will motivate our customers to continuously develop their processes.</li><li>After the migration has been completed, you will take over the further support and advice of our customers.</li><li>Thanks to regular and close contact with customers, you will develop an understanding of their individual needs and be able to offer further suitable solutions in a targeted manner.</li><li>When our software is updated, you will analyze the existing customer base and identify upsell potential.</li></ul> Requirements: <ul><li>After completing a business administration degree or commercial training (e.g. as a tax clerk), you already have several years of experience in a comparable job in the software or a related industry.</li><li>You enjoy working intensively and long-term with customers, are loyal and know how to build sustainable and reliable business relationships.</li><li>You are familiar with social media channels and know how to use the networks profitably.</li><li>You love to communicate and enjoy being with your customers and prospects on site.</li><li>As a good team player (m/f/d) with a high sense of responsibility, you will nevertheless work independently and proceed methodically and pragmatically.</li></ul>

Responsibilities: <ul><li>Lead the development and execution of digital strategies that enhance business processes, improve customer experience, and drive growth</li><li>Oversee the delivery of digital projects, ensuring they are completed on time, within budget, and meet quality standards.</li><li>Foster a culture of innovation within the organization by identifying emerging technologies, trends, and best practices that can be leveraged to create new business opportunities.</li><li>Collaborate with key stakeholders, including senior leadership, IT, marketing, and operations teams, to ensure alignment and support for digital initiatives.</li><li>Manage and mentor a team of digital professionals, ensuring they have the skills and resources needed to succeed in their roles.</li><li>Identify and mitigate risks associated with digital projects, ensuring compliance with regulatory requirements and industry standards.</li><li>Monitor and report on the performance of digital initiatives, using data and analytics to drive continuous improvement.</li></ul> Requirements: <ul><li>Bachelor’s or Master’s degree in Information Technology, Business Administration, or a related field.</li><li>Proven experience in digital transformation, project management, and innovation leadership.</li><li>Strong understanding of digital technologies, including cloud computing, AI, IoT, and data analytics.</li><li>Excellent communication and stakeholder management skills.</li><li>Ability to lead cross-functional teams and manage multiple projects simultaneously.</li></ul>

Responsibilities: Digital Strategy Development:&nbsp; <ul><li>Develop and implement digital strategies to align with the organizations overall objectives.&nbsp;</li><li>Ensure integration of digital plans across various departments.</li></ul>&nbsp;Governance and Compliance:&nbsp; <ul><li>Establish and maintain governance frameworks to ensure compliance with digital policies and regulations.&nbsp;</li><li>Monitor and report on compliance and risk management related to digital initiatives.</li></ul>&nbsp; Project Management:&nbsp; <ul><li>Oversee digital projects from conception to completion, ensuring timely delivery within budget.&nbsp;</li><li>Coordinate with cross-functional teams to ensure seamless execution of digital plans.</li></ul>&nbsp;Data Management and Analytics:&nbsp; <ul><li>Develop and implement data governance policies.&nbsp;</li><li>Utilize data analytics to inform decision-making and optimize digital performance.</li></ul>&nbsp;Stakeholder Management:&nbsp; <ul><li>Engage with key stakeholders to gather requirements and ensure their needs are met.&nbsp;</li><li>Communicate digital plans and progress to senior management and other stakeholders.</li></ul>&nbsp;Continuous Improvement:&nbsp; <ul><li>Stay updated with the latest digital trends and technologies.&nbsp;</li><li>Implement continuous improvement processes to enhance digital capabilities.&nbsp;</li><li>Responsible for developing and maintaining a quarterly and annual plan for the Digital organisation.&nbsp;</li><li>Aligning with business and our delivery partners, managing the budget and support the management of our strategic partner contracts.&nbsp;</li></ul> Requirements: <ul><li>Proven experience in digital planning, governance, or a related field.</li><li>Excellent communication and interpersonal skills.</li><li>Strong analytical and problem-solving abilities.</li><li>Leadership and team management capabilities.</li><li>Experience managing digital projects and working with cross-functional teams.</li></ul>

The Role: <ul><li>Due to rapid growth, they are expanding its account management team with a new position focused on the pharmaceutical industry. This role involves selling our industry-leading Environmental, Health &amp; Safety, and operational excellence software platform to both new and existing clients in the European pharma sector. </li><li>The primary focus will be on the top 100 pharmaceutical companies, engaging with C-level executives in finance and operations, as well as specialists in health &amp; safety, environmental sustainability, and IT.</li><li>Given the industry-specific focus, a strong affinity for the pharmaceutical sector and expertise in software platform sales are crucial for this role. </li><li>To succeed, you must have a proven sales track record, coupled with a high-energy, self-starting approach, and the ability to coordinate teams and manage complex sales processes effectively.</li></ul> Responsibilities: <ul><li>Generate new sales prospects</li><li>Maintain post-sales contact with large or strategic clients to facilitate a positive and productive long-term relationship</li><li>Communicate with customers with regards to any account problems and discusses customer concerns and suggestions</li><li>Focus efforts on product feedback, enhancement, upgrades, and development</li><li>Report suggestions to and develop solutions with sales, order processing, and customer success and support team</li><li>Compile data on marketing trends, competitive products and pricing and reports to management</li><li>Travel to and attend conferences, events and customer meetings as required</li></ul> Requirements: <ul><li>Bachelor’s Degree or equivalent relevant experience</li><li>5+ years’ experience in Field Sale or Account Management or other equivalent experience</li><li>Solid understanding of business, financials, products/services and the market, preferably with a reputation for providing a level of expert knowledge within your industry</li><li>Excellent communication (both written &amp; oral) and presentation skills</li><li>Ability to plan own territory/account approach and manage own resources; train and mentor junior staff</li><li>The above statements are intended to describe the general nature and level of work performed by employees assigned to this job.&nbsp;</li><li>They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications as these may vary depending on location and line of business. The specific requirements may differ due to local or regional differences.</li></ul>

Responsibilities: <ul><li>You can work full-time in your field of “Cloud Operations” - from scripting to strategy - and represent our department internally in training courses and international communities of practice and optionally also externally in lectures.</li><li>As a DevOps Engineer (m/f/d) you will also work closely with product managers, product owners, system architects and other roles to support the development goals in the individual applications on the platform.</li><li>With us, you will take responsibility for the automation of all aspects of configuration, monitoring and deployment of our cloud applications</li><li>The support of the operation of our Azure IaaS and PaaS production and development systems is part of your varied area of ​​responsibility</li><li>You work in the local DevOps team and are a competent contact for developers, product owners and the global IT functions (e.g. Business Continuity Management and Information Security)</li><li>International coordination of experiences and best practices with Enterprise Architects in the Group</li></ul> Requirements: <ul><li>Several years of experience with Microsoft Azure, ideally in a hybrid IaaS/PaaS solution</li><li>Very good knowledge of professional and technical issues of provisioning and operation (ITIL, IaC etc.)</li><li>Passion for automating the entire software lifecycle</li><li>Solid knowledge of Powershell or bash, Linux-based operating systems, networks, security and protocols</li><li>Infrastructure as Code with Ansible, ARM, Bicep or terraform/terragrunt and Azure DevOps CI/CD</li><li>High availability and disaster recovery of various Azure-based services</li><li>Ideally experience in hosting PostgreSQL</li></ul>

Responsibilities: <ul><li>Develop and maintain detailed production schedules to ensure timely completion of assembly projects.</li><li>Coordinate with the production team to allocate resources and manage workflow efficiently.</li><li>Serve as the primary point of contact for project-related communication between departments, suppliers, and customers.</li><li>Facilitate regular meetings to discuss project status, address challenges, and ensure alignment with project goals by tracking project milestones and deliverables, ensuring all stakeholders are informed of progress and any changes.</li><li>Create and maintain comprehensive documentation for all production activities, including work orders, assembly instructions, quality control reports, production outputs, material usage, and inventory levels.</li><li>Ensure all documentation is accurate, up-to-date, and compliant with industry standards and regulations.</li><li>Support the implementation of quality control processes to maintain high standards in the assembly of Bredel pumps.</li><li>Assist in conducting inspections and audits to identify and resolve quality issues promptly.</li><li>Collaborate with the supply chain team to ensure the timely procurement and availability of materials and components required for assembly.</li><li>Monitor inventory levels and coordinate reordering to prevent production delays.</li><li>Address and resolve any material-related issues in coordination with suppliers and vendors.</li><li>Generate regular reports on production performance, including key metrics such as output, efficiency, and quality.</li><li>Provide recommendations for process enhancements and operational improvements based on data analysis.</li><li>Foster a collaborative and positive work environment, encouraging teamwork and effective communication.</li><li>Identify opportunities for process improvements and implement initiatives to enhance productivity and efficiency.</li><li>Liaise with customers to provide updates on project status, address concerns, and ensure satisfaction with the final product.</li><li>Coordinate customer visits and inspections as needed, ensuring a positive and professional experience.</li><li>Gather customer feedback to inform future improvements in production and project management.</li></ul> Requirements: <ul><li>Formal relevant qualifications.</li><li>Electrical/mechanical background.</li><li>Exposure to Project coordination, communications, or a related field.</li><li>Advanced English writing/reading competencies. Fluent.</li><li>Strong writing skills.</li><li>Data analysis skills.</li></ul>

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297 support Jobs found

GBS – Partner Management

Cyber Governance, Risk & Compliance (GRC) Consultant

Internal Systems Lead

Sr. Solution Consultant, Transportation

Sales Representative

Digital Delivery and Innovation Lead

Digital Planning & Governance Manager

Field Sales Executive

DevOps Engineer

Production / Sales Project Coordinator

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297 support Jobs found

GBS – Partner Management

Cyber Governance, Risk & Compliance (GRC) Consultant

Internal Systems Lead

Sr. Solution Consultant, Transportation

Sales Representative

Digital Delivery and Innovation Lead

Digital Planning & Governance Manager

Field Sales Executive

DevOps Engineer

Production / Sales Project Coordinator

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.