SuccessFactors & BAU Lead

Fachlicher Kundenberater (m/w/d)

Associate - Cyber Security Services

Associate Consultant - Software Asset Management

ERP Manager

IT Support Engineer

Workforce Support Manager

Procurement Associate

Support Analyst – FIX

Senior Consultant (Trading Applications)

Responsibilities: <ul><li>Lead a team of support consultants to support customer on incident and problem tickets and ensuring proper root cause analysis and provide resolution.</li><li>Effective Communication with Business users for all BAU incidents; Lead customer technical discussions and point out process gaps to business as well, wherever needed.</li><li>Support adhoc project requirements and work with OffShore integration support team to support integration configuration and environmental setup.&nbsp;</li><li>Provide support to Project related to Success Factors.</li><li>Log all queries and requests on case management system and update system, as required.</li></ul> Requirements: <ul><li>Able to priorities workload efficiently by applying effective timekeeping and adherence to rosters and schedules</li><li>Be able to work under pressure in a fast moving and rapidly changing environment.</li><li>Familiarity with process mapping.</li><li>Success Factors Learning Module, PM/GM, RCM support and lead experience.</li><li>Experience of working with other SuccessFactors modules.</li><li>5 years min experience in SuccessFactors; min 3 implementations on SuccessFactors; 2+ years in leading Support team.</li><li>Must have SuccessFactors certification</li><li>Must have experience in scrum master and lead role experience.</li><li>Minimum 5-7 years of deep hands-on functional Success factor experience in implementation and configuration; cross modules/application integration experience</li></ul>

Unsere Partnerfirma hat Kunden in mehr als 180 Ländern weltweit und ist eine der erfolgreichsten Softwareherstellern für Steuern und Rechnungswesen in Deutschland. Mit ihrer Software liefert sie bereits seit 45 Jahren Hilfestellungen für alle Steuerpflichtigen, die ihre Steuererklärungen selbst erledigen möchten. Neben ihrer mehrfach ausgezeichneten Software und ihren fachlichen Ratgebern, ist das Team für die führende Webseite zum Thema Steuererklärung verantwortlich. &nbsp;Mit über 600 Mitarbeitern bundesweit, betreut unser Partner mehr als 20.000 Kunden in ganz Deutschland. Die Firma ist seit mehr als zehn Jahren in einer Wachstumsphase, der kaum ein anderes Unternehmen im Markt gleichziehen kann. Diesem Wachstumskurs folgt die Fima auch weiterhin mit großer Dynamik.&nbsp;Um ihre Software auf dem neusten Stand zu halten und stetig im Markt vorne zu bleiben, sucht unsere Partnerfirma jetzt einen Fachlichen Kundenberater (m/w/d) um die Weiterentwicklung dieses führenden Endnutzerproduktes als Brücke zwischen den Kunden und dem Entwicklungsteam mit kreativen Ideen und Lösungen zu unterstützen.&nbsp;Dies vertraut unser Kunde Dir an:<ul><li>Du übernimmst die Betreuung und Beratung der Kunden bei allen Fragen rund um die Buchhaltungssoftware </li><li>Du unterstützt das Produktmanagement bei Anforderungen, die von Kunden gestellt werden und hast mittel- bis langfristig die Möglichkeit dieses zu leiten</li><li>Zudem fungierst als Bindeglied zwischen Kunde, Support und Entwicklung</li><li>Du führst Kundenschulungen durch</li><li>Du bist Ansprechpartner:in für Kunden bei Problemen</li><li>Du unterstützt das Team bei Softwaretests und Updatebeschreibungen</li></ul> Damit begeisterst Du unseren Kunden:<ul><li>Du verfügst über eine abgeschlossene kaufmännische Ausbildung (z.B. Steuerfachangestellte/r (m/w/d), Finanzbuchhalter:in (m/w/d) oder Steuerfachwirt (m/w/d)) mit entsprechender Berufserfahrung oder Du kennst dich bereit mit einer Buchhaltungssoftware durch Deine Arbeit aus</li><li>Du bist IT-affin und hast erste Erfahrungen in der technischen Kundenberatung</li><li>Du verstehst dich als Dienstleister (m/w/d) mit hoher Kundenorientierung und Qualitätsdenken</li><li>In Deiner bisherigen beruflichen Entwicklung konntest Du Deine ausgeprägten lösungsorientierten und organisatorischen Fähigkeiten unter Beweis stellen</li><li>Hohe Zielorientierung, Eigenmotivation und Flexibilität runden Dein Profil ab</li></ul>&nbsp;&nbsp;Was unsere Partnerfirma Dir bieten wird: <ul><li>Work-Life-Balance: Durch 30 Tage Urlaub, flexible Arbeitszeiten und Möglichkeit für mobiles Arbeiten</li><li>Die Firma bietet dir eine betriebliche Altersvorsorge mit persönlicher Beratung</li><li>Umfassende Weiterentwicklung: Ob im Rahmen des strukturierten Onboardings, Learning on the Job, internationale Karriereoptionen oder auch durch externe Weiterbildungsmaßnahmen z.B. mit LinkedIn Learning und PluralSight-Zugängen</li><li>Bedarfsgerechte und moderne Arbeitsumgebung: Von der performanten IT-Ausstattung über kostenlose Getränke und moderner Arbeitsplatzeinrichtung bis hin zu gut angebundenen Bürogebäuden</li><li>Neben Fitness-Angeboten, ermöglicht unser Kunde dir durch externen Kooperationspartner Resilienz Trainings und persönliche Beratungsangebote in allen Lebenslagen</li></ul>

Responsibilities: <ul><li>As an Associate – Cyber Security Services you will provide 24x7 technical support for issues that involve our Cloud Managed Services customers cloud services. You will operate under pressure to isolate problems which are directly affecting our customer systems.</li><li>Using your experience, technical knowledge and company provided Knowledge Base Articles you will identify a customer’s needs and resolve Incidents or Service Requests. If an escalation is needed when troubleshooting, you have the support of your tier 2 peers.</li><li>You will be working in a fast-paced environment supporting our customers around the world. You will need to keep your skills up-to-date and relevant for the cloud technologies which we offers services for.</li><li>You will monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets. Your excellent written language skills will be used to communicate with customers through email and the IT Service Management tool.</li><li>Your excellent spoken language skills will be used for communication with customers as required; keeping them informed of incident progress, notifying them of updates for Service Requests.</li><li>The team which you work in provides support services focused on security technologies across Workplace, Data Center and other cross functional line of services. As a member of this team you will have the opportunity to develop your deep technical knowledge or broaden your skills across the different Practice areas.</li><li>Perform health checks on security solution regularly and help detect</li><li>incidents before there is any impact</li><li>Monitor and measure system resources, and if needed, resolve Issues related to</li><li>security incidents related to emails, changes and problem tickets;</li><li>Provide inputs to technical documents based on repeat incidents and help assist</li><li>SMEs during problem resolution;</li><li>Provide inputs to technical documents based on repeat incidents and help assist</li><li>SMEs during problem resolution</li><li>Troubleshoot security related service issues as they occur and follow up with after action reviews;</li><li>Follow Incident, Request, Problem, Change and Access Management processes</li></ul> Requirements: <ul><li>Minimum 3+ years of experience working in a Security Operation Centre</li><li>Have a good understanding and awareness of 2 or more of the following:</li><li>Proof Point ,FireEye ,Trend Micro Deep Security, Trend Micro ApexOneDigital Guardian, Qualys Guard / Metasploit / Nessus Tenable, Microsoft M365,McAfee CASB, Cisco Meraki, Splunk Enterprise and Security, Okta, CyberArk</li><li>Have a good understanding of ticket management and service requests</li><li>Have a good understanding of Security Operations and Service Delivery</li><li>Exposure to ISO 27001, PCI related certification and compliance practices</li><li>Awareness and expertise of using at least 1 Enterprise Ticketing system</li><li>ITIL processes in supporting Security Solutions and Service Delivery</li><li>Engineering Degree in Computer Science or Technical Degree with certifications in Information Technology or Information Security</li><li>Good command in English, other foreign languages are a plus;</li><li>Good cross-cultural communication skills;</li><li>Ability to interact with various teams and customer;</li><li>Be a Team Player and Fast Learner;</li><li>Share best practices and proactively suggest continuous improvement;</li><li>Escalate operational issues to management when needed;</li><li>Willing to work in 24x7 shifts</li><li>Cisco certifications such as CCNA</li><li>Microsoft certifications such as MCSA, MS-100, MS-101 and MS-500</li></ul>

Responsibilities: <ul><li>The role would require being part of Global Team based in India to support the administration of software requests and Software lifecycle management, It includes&nbsp;</li><li>Software Requests: - Management (approval, denial, suggest alternatives) of software requests according to criteria set by the Client.</li><li>Advise user on existing cheaper SW alternatives while processing the requests.&nbsp;</li><li>The focus is global, with direct reporting to the Team Leader at GSDC and close collaboration with the SGL (Software Governance Leader).</li><li>Responsible to manage software requests using SAM Tool.</li><li>Responsible to suggest cheaper SW alternatives to users if existent.</li><li>Ensure SLA’s are met .</li><li>Communicates in a timely and effective manner via emails, reports and reminders, and if necessary by online communication.</li></ul> Requirements: <ul><li>Knowledge on SmartTrack (USU), ServiceNow and other Portal Licensing module like MS, Adobe, tableau etc..</li><li>Good organizational and administration skills</li><li>Excellent communication, organization, multitasking, and time management skills</li><li>Good Typing Speed</li><li>Additional Language knowledge would be an added advantage possess</li><li>Solid computer skills (proficient in Word, Excel, PowerPoint and Outlook)</li><li>Able to follow defined guidelines</li><li>Ability to analyze information with attention to details.</li><li>Fast learner</li><li>Ability to Innovate (preferred)</li><li>Ability to research multiple sources to find data.(EULA checks)</li></ul>

This position provides leadership within the area to support the division initiatives and maintain uniform Material Management processes at the field unit level using Materials Management &amp; Production Planning logistics. The processes established are to support as the tool of record for purchasing and maximizing EBITDAM with respect to Material Management. The Area Manager, , MM/PP will work with the following functional modules: Material Management, Production Planning, Finance and CoConntrol (FICO) as it pertains to posting generated through Materials Management and Production Planning transactions, &amp; Sales and Distribution).&nbsp; Responsibilities: <ul><li>Oversight and support of an area’s purchasing staff at the field unit level with regards to Materials Management &amp; Production Planning logistics.</li><li>Support the area by defining continuous improvement opportunities and ensuring compliance by field units to division policies and procedures with regards to Materials Management &amp; Production Planning.&nbsp;</li><li>Provide technical support and guidance to the filed units within the designated area.&nbsp;</li><li>Provide support to the Director, Materials Management and Logistics.&nbsp;</li><li>Support the division’s team of professionals working through field units within the area.&nbsp;</li><li>Provide leadership to area purchasing to support uniform purchasing processes in the field units.&nbsp;</li><li>Establish and monitor compliance to established processes through unit buyers.</li><li>Provide on-going training and a recurrent training process for Materials Management and Production Planning users.&nbsp;</li><li>Provide technical development, training and assistance to the field units.&nbsp;</li><li>Ongoing development of processes related to using to enhance Materials Management and Production Planning performance and data quality.&nbsp;</li><li>Provide issue resolution with technical issues from a business user’s prospective.</li><li>Support Area end of month activities with regards to cycle counting.</li><li>Monitor user access.&nbsp;</li></ul> Requirements: <ul><li>Bachelor's Degree in Business, Accounting or Finance preferred&nbsp;</li><li>Must have a minimum of 3 year of related experience with functional modules - Material Management and Production Planning.</li><li>One year of experience with SAP Material Requirement Planning  Experience with R/3 required&nbsp;</li><li>Expert level experience in the complete Material Management and Production Planning process preferred&nbsp;</li><li>Experience as a Buyer is a plus Technical Skills: (Certification, Licenses and Registration)&nbsp;</li><li>data knowledge required  Must be a self starter and motivated to complete projects timely and with accuracy Job Description 2 of 3&nbsp;</li><li>Must possess excellent people skills with a result driven approach&nbsp;</li><li>Must be familiar with all aspects of airline catering or experience within a manufacturing environment&nbsp;</li><li>Ability to lead a group to successfully complete a goal or project Language / Communication Skills:&nbsp;</li><li>Ability to communicate effectively with internal and external customers verbally and in writing Job Dimensions Geographic Responsibility</li><li>North America Type of Employment</li><li>Full-time Travel %: up to 50%</li><li>&nbsp;Exemption Classification:&nbsp;</li><li>Exempt Internal Relationships: Finance, Supply Chain, Operations, and OPC teams External Relationships: n/a Work Environment / Requirements of the Job</li><li>Normal office environment&nbsp;</li><li>Whiling visiting a production kitchen facility there may be physical discomfort due to temperature and noise Budget / Revenue Responsibility</li><li>&nbsp;(Local Currency) Organization Structure Direct Line Manager (Title): Dir, BPI, OPC Dotted Line Manager (Title, if applicable): n/a Number of Direct Reports: n/a Number of Dotted Line Reports:&nbsp;</li><li>n/a Estimated Total Size of Team: 2</li></ul>

Do you have a passion for technology and a desire to work in a fast-paced, dynamic environment? If so, then this is an exciting opportunity for you to join Europes fastest growing board portal solution! Our partner organisation is currently seeking an IT Support Engineer to join their team in Zwaag. Here you will manage the technical setup of their client environments. You will be responsible for integrating the software with 3rd party tools like Microsoft Office 365, Document Management Systems and/or Workflow Systems, supporting the data migration process, supporting MDM implementations (e.g. Microsoft InTune), monitoring logfiles, testing and keeping documentation and our knowledge base up to date. The company values fresh and energetic approaches to problem-solving, with a focus on continuous improvement. Their intercultural environment provides a platform for individuals who are eager to learn, grow and get things done.&nbsp;Qualifications: <ul><li>A middle-level degree in Computer Science or related field</li><li>Strong analytical and troubleshooting skills</li><li>Strong problem-solving skills and ability to work in a fast-paced environment</li><li>Demonstrable experience providing technical support for Microsoft Office 365 and Azure</li><li>Experience with Microsoft Intune and other MDM systems, including device management and mobile application management</li><li>Strong understanding of SaaS applications and their deployment and management</li><li>Knowledge of iOS, Windows and Android operating systems and their integration with Microsoft products</li><li>Strong understanding of security protocols and best practices</li><li>The capacity to work well on your own or in a team</li><li>Fluency in English is a must, and professional capacity in another language is a plus</li></ul> With our partner, you will have the opportunity to work with cutting-edge technology and play an integral role in the success of their clients. If you are a self-starter, driven to succeed, and eager to learn and grow in a dynamic environment, we encourage you to apply today!

MAKE HISTORY WITH US!We’re totally transforming our business, and building our future on smoke-free products with the power to deliver a smoke-free future.With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.JOIN US! WHO ARE WE LOOKING FOR?• Understanding and experience of service delivery organizations, expertise in P&amp;C services and practices• Can understand business context and translate into solutions focusing on employees’ needs taking into account business goals• Problem solver with a passion for the employee experience and organizational development• Interpersonal Savvy: the ability to build constructive and effective relationships with all kinds of stakeholders inside the organization• Organizational agility: ability to coordinate activities across a network of individuals distributed across the functions• Good knowledge of legal requirements for EHS area, practical knowledge of risks in an office environment.&nbsp;WHAT WE OFFER YOU?• Cross-functional ground breaking projects in teams &amp; companies• Wide range of trainings, further education, optional language courses• Cafeteria with various benefits• Attractive medical care• Hybrid work &amp; flexible working arrangements• Pension employee program• Lunch card (Sodexo)• Life insurance&nbsp;HOW CAN YOU MAKE HISTORY WITH US?• Support the Krakow P&amp;ED Hub Delivery management in HC budgeting process collecting and analysing the plans (OB/RF) and actuals, working closely with PMO team.• Manage liquid workforce (contracted employees) and interns to ensure accurate support during peak times and appropriate backfill to manage the turnover• Support the plan and execution of the technical on-boarding for specialist positions within Krakow P&amp;ED Hub Delivery teams• Act as Business Continuity Plan Coordinator for P&amp;ED Teams in Krakow, ensure the BCP plans are updated and successfully tested• Plan, organize, implement and coordinate an integrated portfolio of wellbeing programs and campaigns with the support of both internal resources and third party vendors• Maintain relationships with P&amp;C Managers and other IBS business partners and listen to the voice of employees to drive improvements conducive to enhancing employee experience within Krakow P&amp;ED Hub Delivery• Participate in preparation/adjustment and implementation of guidelines and tools related to SMART work arrangements; monitor the effectiveness of implemented solutions• Act as key P&amp;C representative (focal point) in matters relating to workplace conditions for Krakow P&amp;ED Hub Delivery organization, particularly during the situation of temporary office lock-downs• Monitor space occupancy, provide data and analysis on workplace conditions to Krakow P&amp;ED Hub Delivery &amp; IBS management, recommend action plans to ensure appropriate space utilization aligned with changing pandemic situation and employee needs• Forecast the resource evolution of Krakow P&amp;ED Hub Delivery organization, keep track of staff moves and teams’ reorganizations, collect the demand for additional office space, and provide the input to General Services• Cooperate with General Service Manager and contribute to the overall office space strategy/ facility management strategy for PMI SCE. Participate in projects and initiatives related to the office space in post pandemic environment.

Responsibilities: <ul><li>Responsible for organizing quotes from publishers and suppliers.</li><li>Responsible for establishing and maintaining relationships with Publisher and distributors.</li><li>Responsible for negotiations with publisher and distributors.</li><li>Research to find all relevant information required to complete tasks.</li><li>Communicates in a timely and effective manner via emails, reports and reminders</li><li>Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments</li><li>Supports requests from customers, partners, sales reps, and other operations team members</li><li>Responsible for supporting and fulfilling all procurement needs for team.</li><li>Performs other duties as assigned by the management</li><li>Should be able to manage multiple tasks simultaneously, while completing work within allocated time frames as individual contributor in the process.</li><li>Committed to applying best practices in everyday work.</li><li>Collaborates with internal and external partners to meet procurement objectives.</li></ul> Requirements: <ul><li>Bachelor’s Degree from four year college or university</li><li>Excellent English written &amp; verbal Skills</li><li>0-3 years’ experience in software industry</li><li>Excellent communication, organization, multitasking, and time management skills</li><li>Excellent Excel Skills</li><li>Solid problem solving, consultative and research skills</li><li>Ability to analyze information with attention to details.</li><li>Ability to work in a fast-paced team environment.</li><li>Ability to research multiple sources to find data.</li><li>General math skills, PC proficient, knowledge of MS Office, Adobe Acrobat, and ERP Systems</li><li>Reliable and desirable work ethic within a team environment</li><li>Proven ability to be hands on within a heavy workload environment</li><li>Must be a team player and able to work with and through others.</li><li>Ability to multi-task and be well organized.</li></ul>

Role Description: <ul><li>We are looking for a senior FIX Specialist who has good working knowledge in FIX Support &amp; QA environment and understanding on Capital markets domain. The candidate should have good communication skills and technical knowledge of SQL, UNIX, testing tools and FIX certification process.&nbsp;.&nbsp;Should be willing to work in shifts across the day.</li></ul> Responsibilities: <ul><li>Primarily responsible for taking care of FIX infrastructure and changes associated with it.</li><li>Responsible for certifying clients and onboarding them in Production.</li><li>Responsible for FIX QA-related activities as and when assigned.</li><li>Interact with developers and work across teams for QA projects.</li><li>Interact with business users and clients for investigation of any issue with electronic order flow.</li><li>Work on SQL, Unix &amp; proprietary trading environment.</li><li>Work on rollouts for new/existing Markets and new/existing products.</li><li>Work on Critical Projects with demanding time frames.</li><li>Work on various in-house developed systems and assist with the QA for the same.</li><li>Work on Bloomberg and various automation tools with an effort to continuously automate the process.</li><li>Follow standards and best practices, involving the broader technology organization where appropriate.</li><li>Analyzing the problems and creating definite test suite for the same.</li></ul> Requirements: <ul><li>Mandatory -&nbsp;experience of working in Equities Brokerage&nbsp;Front Office role for Capital Markets.</li><li>Minimum of 5 years proficiency in FIX technology with good experience in FIX certification and FIX client onboarding</li><li>Proven experience in Cameron FIX</li><li>Excellent knowledge of Cash Equity business in a DMA/DSA, Agency and Program FIX environment</li><li>Adequate knowledge of Future &amp; Options business in a DMA &amp; DSA FIX environment</li><li>3-5 years of experience in a Broker / Dealer environment</li><li>Good knowledge of exchange rules of Asian markets (HK/JP/KR/SG/TW/AU/IN)</li><li>Good understanding of Trade Flow systems needed for DMA/DSA trade booking especially in ID markets like Korea, Taiwan and India</li><li>Good knowledge in Algo systems</li><li>Good understanding of Order Management Systems like Fidessa, Flextrade etc</li><li>Good understanding of Front end systems like Bloomberg, ITG etc</li><li>Good exposure in FIX testing tools like VeriFIX</li><li>Good exposure in FIX monitoring tools like ITRS etc</li><li>Must be a self-starter and be able to work independently</li><li>Willing to undertake other Trade Support functions&nbsp;&nbsp;</li><li>Ready to work in Trading floor (high pressure environment)</li><li>Excellent communications skills and the ability to interact with Vendors and Traders</li><li>FIX development skills (not mandatory but good to have)</li><li>Rollout FIX projects individually</li><li>Knowledge in FIX protocol (FIX versions 4.0, 4.1, 4.2 etc)</li><li>Knowledge in FIX engines like Cameron, Appia</li><li>Knowledge in ORACLE (user level)</li><li>Knowledge in Unix and Shell scripting</li><li>Knowledge in FIX automated tools</li><li>Algo screens / ATDL templates</li></ul>

Responsibilities: <ul><li>Work with multiple vendors to resolve daily BAU issues.</li><li>Work with Stakeholders to identify Business requirements and their processes.</li><li>Perform triages to keep updated on the daily issues and as well to prioritize the issues</li><li>Resolving client queries and problems.</li><li>Supporting business development activities.</li><li>Managing and guiding junior consultants.</li></ul> Requirements: <ul><li>Experience in supporting third party and internal Applications.</li><li>Experience in trading applications (Trading Screen, BidFX) or other Trade Execution systems</li><li>Monitoring batches</li><li>Broker /LP onboarding</li><li>Good scripting skills, proven ability in Shell/PowerShell.</li><li>Basic FIX knowledge</li><li>Basic business knowledge of equities /FX/derivatives</li><li>Can write SQL queries for troubleshooting.</li><li>Basic Trade flow and compliance knowledge.</li><li>Have worked with external vendors and business users.</li><li>Knowledge of ITIL process</li><li>Domain knowledge of Financial Asset Classes (Equity, Bond, FX)</li><li>Graduate in IT</li><li>Minimum 8 years of experience in application/production support</li><li>Strong attention to detail demonstrated by ability to follow and develop specific, outlined, and detailed procedures</li></ul>

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276 support Jobs found

SuccessFactors & BAU Lead

Fachlicher Kundenberater (m/w/d)

Associate - Cyber Security Services

Associate Consultant - Software Asset Management

ERP Manager

IT Support Engineer

Workforce Support Manager

Procurement Associate

Support Analyst – FIX

Senior Consultant (Trading Applications)

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276 support Jobs found

SuccessFactors & BAU Lead

Fachlicher Kundenberater (m/w/d)

Associate - Cyber Security Services

Associate Consultant - Software Asset Management

ERP Manager

IT Support Engineer

Workforce Support Manager

Procurement Associate

Support Analyst – FIX

Senior Consultant (Trading Applications)

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow is on a mission to connect companies with the best talent across the globe.