Customer Service

Customer Service Supervisor

Listing Director

Business Development Manager

Senior Product Manager, Developer

Supervisor Sales & Accounts Receivable

Business Unit Head - Pharma & Medical Device

Sr Manager / Asst. General Manager - Marketing

Product Manager

Food Service Marketing Manager

Responsibilities: <ul><li>Be the primary interface on a day-to-day basis with direct account responsibility for customers.</li><li>Carry out contract reviews on orders/schedules and process in the SAP system.</li><li>Progress/expedite orders as requested.</li><li>Process request for quotations.</li><li>Process customer returns.</li><li>Investigate credit and debit requests and queries to issue credit/debit as necessary.</li><li>Have regular reviews with your account base to discuss OTD, backlog and other general support issues.</li><li>Review, action and issue all relevant order related reports.</li><li>Answer technical queries from customers as required using the intranet technical reference and to offer alternatives using available resources.</li><li>Proactively perform quote follow up.</li></ul> Requirements: <ul><li>Customer Care experience minimum 2-3 years</li><li>Fluency in English and German (at least B2 level)</li><li>Very good knowledge of SAP and MS Office package, supply chain or logistic knowledge will be an advantage</li><li>Good time management and ability to prioritize tasks</li><li>A passionate team player with Customer Focus and organizational agility, who can work under pressure and provide timely follow up as well as resolution of issues and inquiries</li><li>Multitasking out of the box thinker with a positive attitude, able to listen and being patient</li><li>Problem solving skills as well as negotiating skills are necessary to succeed</li><li>Success-oriented, open-minded, organized, resilient even in stressful situations</li><li>Ability to work on a hybrid model (office is located in Kraków)</li></ul>

Role Description: <ul><li>To support, coach and mentor 10- 15 team members and support the Customer Service Managers and Regional Sales Managers. To provide customer service interface on a regional basis between the market and company.&nbsp;</li><li>To manage and maintain designated global customer accounts. To ensure efficient and effective processes on areas impacting on Customer Service. </li><li>To maximize customer satisfaction and provide an interface between field sales and customer. To build and maintain relationships with internal support functions and external customers.&nbsp;</li></ul>&nbsp;Responsibilities: <ul><li>Manage the day to day running of the customer service offices to ensure workload is distributed fairly and consistently with the right focus on priorities</li><li>Help build Inclusive &amp; high performing teams by leveraging employee’s feedback</li><li>Drive Continuous Improvement mindset and encourage standardization of “Way of Working”</li><li>Staying in good relationship with all stakeholders and customers</li><li>Hold regular Performance reviews with Customer Service Team members to ensure individual, team and regional goals are achieved</li><li>Carry out Disciplinary procedures as per company policies</li><li>Review all ongoing current business practices and processes for suggestions for improvement/implementing best practice</li><li>Liaise with external and internal customers – end user, Technical Support, Planning/ Logistics and Sales&nbsp;</li><li>Report on key Customer Service metrics &amp; KPI’s for the region</li><li>Coaching, mentoring and training of existing and new members across functions&nbsp;</li><li>Maintain and build customer intimacy</li><li>Be aware of possible impact on the company regarding legal responsibilities/compliance and ensure that associated risks are controlled and understood.&nbsp;</li><li>Comply and ensure awareness of TESOG policies and procedures&nbsp;</li><li>Liaise with Finance to ensure corporate and accounting compliance&nbsp;</li><li>Develop a back-up that will cover key reporting elements during own absence</li><li>Any other duties in line with the post</li></ul>&nbsp;Requirements: <ul><li>Proven expertise &amp; experience as Customer Care Professional</li><li>At least 3+ years of experience for people manager within/Outside Organization</li><li>Strong execution skills with effective time management. Must be able to prioritize tasks</li><li>Strong ability to communicate across all mediums- telephone, face to face and email</li><li>Good degree of IT Literacy – Power Point, Excel, SAP and SFDC</li><li>Perfect English and German</li><li>Good interpersonal, organizational and communication skills, both written and oral</li><li>Pro-active and responsive to customer (internal and external) requirements</li><li>High level of numeracy/attention to detail</li><li>Must be able to manage employees effectively in Hybrid model</li><li>Ability to work in a team environment and on own initiative</li><li>Have a professional and flexible approach</li><li>Ability to work under pressure and meet short deadlines</li></ul>

Responsibilities. <ul><li>Proactive client and account management of a selection of current issuers and create cross sell opportunities for Corporate Services and Bond listings;</li><li>Managing all business development and generation of new business opportunities, including IPO’s, (ESG) bond offerings and related instruments, supported by the Head of Listing Benelux and CEO our partner Amsterdam;</li><li>Project management and execution of the IPO Days, IPO-ready programs in Amsterdam and Germany/CEE and the development of local initiatives that relate to our Tech Leaders segment;</li><li>Co-development and execution a business strategy for the cross-border/international listings;</li><li>Building and development a relevant network with all key business partners of our Listing department in Amsterdam;</li><li>Representing our partner locally and stand visible in the relevant networks. Further improve visibility and the profile of our partner in the Netherlands.</li><li>Additionally, the Listing Director will work in close collaboration with our global Primary Markets team, as well as with the relevant departments with our partner and representatives of other departments including our partners Securities.</li><li>Plenty local and international travel is expected and active participation in the sales and networking events within our partner.</li></ul> Requirements: <ul><li>At least 7 years relevant client-facing and commercial experience required.</li><li>Understanding &amp; experience of and interest in the dynamics and mechanics of the European capital market is essential.</li><li>Knowledge &amp; expertise in capital markets, products/services across listing value chain, as well as trends in post-trade.</li><li>Successful track record of performance in equity/debt sales, investor relations and/or ECM advisory.</li><li>Proven track record of commercial relationship management on senior management or C-level.</li><li>Strong project management capabilities and skills.</li><li>Good communication &amp; presenting skills (clear &amp; confident to maximize impact).</li><li>Strong team orientation with a transparent and collaborative approach to build links and relationships across the organization to enable the best commercial outcome for our partner.</li><li>Proactive &amp; results orientated: impresses with speed of delivery and quality of response &amp; inspires others with their enthusiasm.</li><li>University degree or bachelor degree combined with relevant working experience.&nbsp;</li><li>Fluency in English and Dutch required.</li></ul>

Responsibilities:&nbsp; <ul><li>Sales and Marketing Growth Plans – Crafted plans to explode total company business growth in Foodservice Channel.&nbsp;</li><li>Portfolio Management – Working on multi-tier, multi-segment categories to accelerate growth across different consumer groups to maximize the business growth, sales, and profit for the company&nbsp;</li><li>Distributor Management – Working with distributors across the markets from business planning to marketing and sales strategies to in-store, below-the-line and above-the-line executions. Collaborate with distributors on sell-out analysis to uncover growth gaps and opportunities.&nbsp;</li><li>Consumer-centric Category-Country Strategy – Designed and introduced the consumer insight-based growth strategy by category-country combination to unlock category and market growth, which was previously non-existent in the company business.&nbsp;</li><li>Regional Campaign Design and Execution –Working on ideation, regional design and local adaptation and execution of campaigns that build on each category strategy.&nbsp;</li><li>Select Customer Development – new business development of potential select key customers (FS/e-comm) that the KH distributor partner may engage for new sources of revenue.&nbsp;</li><li>Key Account Development – conduct Joint Value Plan with key customers in FOODSERVICE, and eCommerce.&nbsp;</li><li>Ensure the JVP is fully aligned with the distributor for monthly execution.&nbsp;</li><li>Lead/participate in the distributor monthly sales cycle operations plan to ensure timely execution of monthly category &amp; customer plans.&nbsp;</li><li>Supply Chain Management – Initiated the full supply chain tracking system for company Markets from ordering to shipping to systematize issue escalation and resolution (late ordering, delays, quality issues, customer complaints) more actionable.&nbsp;</li><li>Forecasting and Demand Planning – Leads the demand planning process with the distributors starting with sell-out analysis and campaign planning to sell-in forecasting and shipment planning. Feeds this data to regional demand planning to ensure stock availability from Export Affiliates.&nbsp;</li><li>Team management – a leadership skill to manage a small team of 2-3 people to coach, develop the key necessary skills and working closely to achieve the same goals.&nbsp;</li></ul> Requirements:&nbsp; <ul><li>Education Background: Business Administration Degree&nbsp;</li><li>Education Level: Bachelor’s Degree minimum&nbsp;</li><li>Working Experience: 5 years of experience in sales or marketing at FMCG company&nbsp;</li><li>Technical Skills&nbsp;</li><li>Proficient in analyzing sales data&nbsp;</li><li>Proficient in Selling &amp; Negotiating&nbsp;</li><li>Developing/Performing in Trade Marketing and Consumer insights&nbsp;</li><li>Developing/Performing in Lift &amp; Launch, Innovation and Product Development&nbsp;</li></ul> Other Specific Requirements: <ul><li>Strong strategic and execution of sales especially in FOODSERVICE.&nbsp;</li><li>Proficient in Sales &amp; Business Development.&nbsp;</li><li>Proficient in Negotiating sales objectives with Distributors and/or Customers.&nbsp;</li><li>Proficient in Root-cause analysis, Critical Thinking &amp; Problem Solving.&nbsp;</li><li>Amicable to work in a matrix organization.&nbsp;</li></ul> Personality/ Attitude:&nbsp; <ul><li>Resilient, curious, strong executor&nbsp;</li><li>Strong ability to quickly troubleshoot shortfalls and operate independently (Strong Self Starter)&nbsp;</li><li>Customer-centric mindset</li></ul>

Responsibilities:&nbsp; <ul><li>Develop the vision, strategy, and roadmap for future investments in developer products</li><li>Interact with developers and translate their needs into product requirements</li><li>Define key product indicators and success metrics for developer products&nbsp;</li><li>Partner closely with the User Experience team to build robust experiences and bring strong UX acumen.</li><li>Partner closely with the User Research team to help define and test hypotheses to uncover the developer journey and pain points</li><li>Manage stakeholders through communication strategies&nbsp;</li><li>Partner with cross-functional teams such as Product Marketing, Platform Engineering, User Experience, and User Research teams to define and ship developer products</li><li>Partner with the engineering team to ship functionality that delights users, has the right balance of impact vs engineering cost and makes a measurable impact on the business</li><li>Validate experiences and product prototypes with early adopters&nbsp;</li><li>Work closely with developer relations &amp; product marketing to launch new features and drive product awareness and adoption</li></ul> Requirements: <ul><li>Deep empathy for developers and care about challenges a developer may face during their journey to build the right product strategy.</li><li>Experience delivering low-code solutions with self-service capabilities for developers</li><li>Knowledgeable of the tools and processes development teams use to develop, build, and, test integrations</li><li>Map a developer’s journey, translate challenges into a roadmap, and execute with precision and transparency</li><li>Understand how SDKs, and APIs are used to integrate products in sandbox and production environments&nbsp;</li><li>Cultivate a strong understanding of developer needs by being part of the developer community&nbsp;</li><li>Ship functionality after you’ve personally test driven it and you can edit technical documentation required for product releases</li><li>You enjoy using social media to interact directly with developers for feedback</li><li>You care about feedback from internal and external stakeholders</li><li>You engage with a cross-section of developers and/or internal developer facing teams to build a business case to continuously evolve the build/upgrade integration experience.&nbsp;</li><li>Provide the right level of support and direction to keep the engineering team working efficiently and aligned with the overall product strategy.&nbsp;</li><li>Engage with teams (Sales, Marketing, Professional Services) across to help Pilot and Launch enhancements/improvements to improve adoption.&nbsp;</li></ul> Preferred Qualifications: <ul><li>Bachelor’s in Computer Science or related technical field</li><li>6+ years of Product Management experience</li><li>Fluency in English</li><li>Links to your blog or your profile in online communities like GitHub, Stack Overflow etc are a plus&nbsp;</li></ul>

Responsibilities:&nbsp;<ul><li>Lead the sales back-office team in maintaining accurate and up-to-date sales agreements and service portfolio.</li><li>Lead the accounts receivable team in building and delivering accurate and timely customer invoices.&nbsp;</li><li>Review invoices prior to issuance to ensure that they are correct, adhere to company policies, and are following contract terms and accounting standards.</li><li>Drive and refine collections procedures and strategies to maintain and reduce Days Sales Outstanding (DSO).</li><li>Oversee the application of cash receipts and posting. Actively reconcile payments and resolve any discrepancies in a timely manner.</li><li>Coordinates the sales and Accounts Receivables team to resolve any customer billing escalations. Work with the accounting team to identify and reserve for bad debt appropriately.</li><li>Evaluate, suggest, and manage credit limits for both new and existing customers and identify any credit risks.</li><li>Establish and nurture robust relationships with customers to address billing inquiries proactively and facilitate prompt payments.</li><li>Work closely with the revenue team on billing flows from Salesforce, and with the implementation team to coordinate on invoicing, in line with company service level agreements and terms and conditions.</li><li>Compile and present comprehensive weekly accounts receivable reports to drive insights on aging, collections performance, and cash flow forecasting.</li><li>Identify opportunities for process enhancement and automation within the accounts receivable domain.</li><li>Spearhead, participate in, and execute initiatives to streamline workflows, increase efficiency, and elevate accuracy (inclusive of process changes and/or system migrations).</li><li>Other duties or functions as may be needed and assigned.</li><li>Perform periodical tasks relating to the function (reconciliation, reporting, and review).</li><li>Assist with the coordination of Internal Audit.</li><li>Maintain Internal Control documentation in the best order.</li></ul> Requirements: <ul><li>Bachelor’s degree in accounting, Finance, Business, Economics, Math, or a related field.</li><li>A minimum of 7 years of progressive experience in Sales and Accounts Receivable roles, including a minimum of 3 years in a supervisory or managerial capacity.&nbsp;</li><li>Strong understanding of Accounting and Financial Reporting.</li><li>Strong communication (written and verbal), negotiation, interpersonal, and managerial skills.</li><li>Proficiency in using advanced accounting software (ERP and/or Accounts Receivable software systems; knowledge of SAP Cloud is a plus).</li></ul>

Responsibilities: <ul><li>Articulate a clear vision for the business unit based on company objectives.&nbsp;</li><li>Responsible to define the strategy of BU based on market opportunities, customer needs and therapeutic franchise goals.&nbsp;</li><li>Deliver BU objectives and build a solid Annual Brand Plans, including revenue growth and financial target, commercial execution, profitability, expense control, process optimization, productivity, employee development, and customer satisfaction.</li><li>Collaborate with the Commercial Excellence team for forecasting &amp; analytics to develop appropriate forecasts to drive commercial success and accuracy.</li><li>Improving result by monitoring key operational metrics, measurements, and targets.</li><li>Develop strategy to manage and engage Key Opinion Leaders and key customers of our products, maintenance strong relationship with them.&nbsp;</li><li>Provide leadership and support to team, establish and lead high-performance team which includes talent identification, development plans and succession plans.</li></ul> Requirements: <ul><li>University Degree with Science education ( eg: pharmacy, medicine ). MBA is advantage.&nbsp;</li><li>A minimum 15 years successful sales and marketing experience in pharmaceutical, healthcare, medical devices both sales and marketing with mixed local pharmaceutical and global pharmaceutical experiences. </li><li>At least 8 year must be in managerial position.&nbsp;</li><li>Extensive experience in portfolio of Cardiovascular &amp; Metabolic, or Gastrointestinal, or Ob&amp;Gyn or Respiratory, or Neuroscience or Paediatric or Medical Device.&nbsp;</li><li>Ensure compliance with appropriate SOP’s, policies and guidelines.</li><li>Preferable someone with close engagement with multi medical association including internal medicines, gastrohepatologist, endocrinologist, cardiologist, neurologist, obstetric and gynaecologist, and surgeon.&nbsp;</li><li>Possesses strong understanding of market and sales strategy. Track record in defining, planning and shaping strategies and initiatives that set direction for business unit and/or function.</li><li>Proven successful track records in achieving sales target with entrepreneurial mindset.</li><li>Experience involving managing financial performance, P&amp;L responsibilities.</li><li>Experience with significant people demands, track record of attracting &amp; developing talent, developing bench strengths and managing complex, diverse and remote workforce (People Management &amp; development of team)</li><li>Client Interface</li></ul> Key Working Relationships <ul><li>Local and International KOLs</li><li>Main National &amp; Regional stakeholders</li><li>Medical societies and patient associations</li><li>Internal stakeholders incl. Medical Affairs, RA, Patient Access, Commercial Excellence &amp; HQ team</li></ul>

Responsibilities: <ul><li>To drive business development through strategic consulting. Need assessment, identifying and driving new business opportunities in the specified market</li><li>Lead business acquisition specific pre-selling activities</li><li>Analyze existing product and markets in terms of ability to compete, gain market share, grow revenue and sustain or grow profitability</li><li>Generate new RFQ’s, lead CFT for technical agreements and get costing done, quote and negotiate pricing and contractual terms/ conditions with customers</li><li>To close new business deals by coordinating requirements, discussing and negotiating contracts, integrating contract requirements with business operations to promote business growth</li><li>Prepare lessons learned after each acquisition, incl. won/lost analysis</li><li>SWOT analysis of competitors in the region considering their pricing and capabilities, customer requirements, regional market/ government enforcements. Analyze SoM in defined region and SoB at each customer</li><li>To develop and execute new concepts, business models, channels and partners to position business in the market and achieve sales target</li><li>Explore new product lines in alignment with strategy department inline with capabilities to grow business</li><li>Lead CFT to ensure satisfactory resolution of all quality / supply related customer issues.</li><li>To ensure maximum customer satisfaction by ascertaining adherence to QCDM goals</li><li>To maintain strong networking and good relationship with customers</li></ul> Requirements: <ul><li>12-17 Years in business development at reputed tier1 suppliers (preferably engine/ powertrain components)</li><li>Experience of business development with 4WH OEM’s is must along with experience on handling their Tier 1’s</li></ul>

Responsibilities:&nbsp; <ul><li>Define market trends, demand drivers, customer needs, industry trends, and competitive landscape</li><li>Conduct market segmentation to develop market segment-specific strategies</li><li>Business development in US region- Drive sales/FAE/SA team to fuel pipeline&nbsp;</li><li>Conduct competitive analysis and benchmarking</li><li>Develop product roadmaps that aligns with business strategy</li><li>Work with R&amp;D and Operations in the development of new products to meet current and future customer requirements</li><li>Develop market-based cost targets to align with BU profitability targets, and align product teams to achieve those targets</li><li>Manage the product lifecycle, focusing on capacity expansion ramps, and defining the right cost early in design cycles</li><li>Establish pricing policy</li><li>Attend customer meetings in support of winning new business&nbsp;</li><li>Exercise thought leadership</li><li>Manage the P&amp;L (sales and gross or standard margin) for the assigned portfolios</li></ul> Requirements: <ul><li>2-10 years of product management and/or engineering experience</li><li>Relevant product or industry experience desired</li><li>4-year technical degree required</li><li>Creative and innovative thinker able to provide input on the development of the product strategies and the relevant business plans with the ability to execute&nbsp;</li><li>Strong interpersonal, planning, organization, and teamwork skills</li><li>Experienced leader with an ability to influence cross functional teams and to build strong relationships both internally and externally</li></ul>

Responsibilities: Strategy Development &amp; Execution: <ul><li>Develop &amp; execute a Channel strategies for strategic channels, namely QSR, FSR, Hotels which should be aligned to the overall strategy of Foodservice SSEA.</li><li>Define NPD and L&amp;L opportunities that we can bring to our key customers in these respective channels.</li><li>Ensure business processes are in place to support the tools required to execute against the channel/customer strategies.</li></ul> Customer Management: <ul><li>Build and maintain relationships with key influencers, decision makers with regional key customers in SSEA.</li><li>Create and drive JVP with regional Key Accounts like Jollibee, Burger King, McDonalds, Subway, etc., aligned to our strategic ambition.</li><li>Develop Key Account Management program for local country sales teams (including distributors).</li><li>Lead &amp; directly execute QSR/FSR/Hotel plans from International Zone Foodservice.</li><li>Liaise with International Zone Foodservice for global QSR contracts, participate &amp; negotiate contracts with QSR tenders.</li><li>Drive value-creation initiatives/solutions with QSR/FSR/Hotel Key Accounts (e.g. insight-drive menu ideation).</li><li>Gain a deep understanding of customer needs, strategies, consumer/market insights, and business drivers and use these to develop clear customer account plans that are aligned with commercial targets (e.g. NSV, CMA).</li></ul> Financial: <ul><li>Achieve NSV &amp; CCMA objectives in the AOP.</li><li>Effectively manage D&amp;A &amp; A&amp;P allowances to yield the highest NSV.</li><li>Ensure Strategic channels QSR FSR Hotels are achieving its sell-out targets in core countries – PH, TH, HK, MY, SG.</li></ul> Supply Chain: <ul><li>Manage NPD and L&amp;L opportunities for strategic channels (QSR, FSR, Hotel) in SSEA</li></ul> Market Intelligence: <ul><li>Set up systems to ensure best in class sales intelligence (market, competitor activity) is gathered and analysed by Foodservice Marketing for inclusion in the S&amp;OP process.</li></ul> Leadership, Organization, &amp; Team Development: <ul><li>Create/enhance the Channel Management programs for key accounts.</li><li>Train and develop local sales team in core countries on key account management and execution of channel strategies.</li></ul> Requirements: <ul><li>At least 10 years sales experiences in multinational FMCG with at least 5 years of Key Account Management experience in the QSR/FSR/Hotel channel.</li><li>Bachelor’s degree in business discipline.</li><li>Strong skills in Key Account Management.</li><li>Proficient in Foodservice trading terms.</li></ul>

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115 sales Jobs found

Customer Service

Customer Service Supervisor

Listing Director

Business Development Manager

Senior Product Manager, Developer

Supervisor Sales & Accounts Receivable

Business Unit Head - Pharma & Medical Device

Sr Manager / Asst. General Manager - Marketing

Product Manager

Food Service Marketing Manager

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Skills

Industry

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115 sales Jobs found

Customer Service

Customer Service Supervisor

Listing Director

Business Development Manager

Senior Product Manager, Developer

Supervisor Sales & Accounts Receivable

Business Unit Head - Pharma & Medical Device

Sr Manager / Asst. General Manager - Marketing

Product Manager

Food Service Marketing Manager

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.