Integrated planner

Key Account Manager  Retail Oman & Qatar

Executive Assistant

HR Generalist 

Customer Service Specialist

Head of Channel Development

Manager Commercial Projects planning

About:At we are immersed in a performance culture that drives business growth, where you are given the opportunity to thrive and are empowered to do more than you imagined. We are a global powerhouse in cereals and snacks and we make some of the world’s favourite foods! Our iconic brands . We continue to innovate and stay close to our customers to remain on top of the game!&nbsp;Grow with us in the role of Integrated Planner for LEVANT and Food Service Customers based in Dubai. As Integrated Planner, you will lead the end‐to‐end planning of the entire portfolio for a select number of markets within the overall LEVANT region from a demand, supply, initiative, and S&amp;OP perspective. You will also be responsible to provide the commercial and finance teams with the right visibility of forecasts, opportunities and risks so that the business can make informed decisions. Responsibilities: <ul><li>Working with distributors, commercial teams, and sourcing networks to drive improvements in supply for a select number of distributors (markets).&nbsp;</li><li>Manage the day‐to‐day relationship with the distributors from a planning point of view.&nbsp;</li><li>Responsible for delivering orders on time, forecast accuracy, OTIF and KSOP KPIs.&nbsp;</li><li>Responsible for delivery of all initiatives for the select number of markets from a supply chain point of view via close coordination with commercial teams.&nbsp;</li><li>Ensuring no distributor is OOS or carrying high inventory to avoid shelf‐life liquidation and/or expiries.</li></ul> Requirements: <ul><li>At least 5‐6 years’ experience and knowledge in demand planning, supply planning and S&amp;OP.&nbsp;</li><li>Skilled communicator with experience in flexing style to influence and communicate&nbsp;</li><li>effectively both internally and externally, while taking into account different cultures and&nbsp;</li><li>languages.&nbsp;</li><li>In‐depth understanding of the main regions of the LEVANT business, customer need,s and&nbsp;</li><li>competitive landscape.&nbsp;</li><li>Ability to assimilate multiple sources of data and deliver insight and recommendations.&nbsp;</li><li>Proficiency in SAP/Oracle&nbsp;&nbsp;</li><li>Fluent in English.&nbsp;</li></ul>

Responsibilities: <ul><li class="ql-align-justify">Sales management including plan and manage sales process and opening new channel accounts.</li><li class="ql-align-justify">Acquire detailed knowledge, understanding and analysis of the market, current line-up and competitors’ product offers.</li><li class="ql-align-justify">Identify gaps and highlights opportunities in the market to maximize sales and profitability.</li><li class="ql-align-justify">Work closely with marketing on concept/develop/deploy 360 marketing activities.</li><li class="ql-align-justify">Building Go To Market channel strategy closely with Marketing team and activate retail execution.</li><li class="ql-align-justify">Close cooperation with sales operation on forecasts, demand planning and order processing.</li><li class="ql-align-justify">Support and liaise with product line on product range and portfolio.</li><li class="ql-align-justify">Extensive external communication with partners/retailers/shop floor promoters/store managers.</li><li class="ql-align-justify">Extensive network, engagement and interactions with Retailers, Hypermarkets &amp; E-commerce players in the region.</li><li class="ql-align-justify">Travel within Gulf Region and occasionally to Europe &amp; Singapore for exhibitions and conferences.</li></ul> Requirements: <ul><li>Bachelor’s Degree in&nbsp;Business or other relevant disciplines.</li><li class="ql-align-justify">Experience in sales, retail management for Home Domestic Appliances.</li><li class="ql-align-justify">At least 7-15 years of experience in Consumer Electronics Industry, preferably white goods</li><li>Extensive contacts network within retailers across the Gulf region.</li><li>Strong communication ability (both written and spoken).</li><li>Excellent presentation &amp; story telling skills.</li><li>Excellent communication and interpersonal skills with the ability to communicate with stakeholders across functions.</li><li>Growth mindset with dynamic &amp; energetic drive.</li></ul>&nbsp;

Responsibilities: <ul><li>Provide general support with organizing office events</li><li>Be the interface between the IT helpdesk and our local contractor to ensure equipment, iPhones and IT service is held up to a high standard.</li><li>Manage local travel partners (BCD, preferred rates for hotels and flights) and ensure cost effective solutions are provided to employees.</li></ul> Travel:&nbsp; <ul><li>manage travel booking ensuring best use of travel budget and manager’s agenda, handle visa query process, coordinate travel schedule</li></ul> Expenses:&nbsp; <ul><li>manage regular and frequent travel expenses ensuring compliance with policy and in time payment/reimbursement</li></ul> Calendar:&nbsp; <ul><li>fully own manager’s calendars arranging all ad hoc and recurrent meeting, sending/accepting/declining invites, rearranging meeting, preparing weekly calendar check, maintaining long term calendar planning, coordinating Lead Team members calendars and travel schedule with other Assistants</li></ul> Email:&nbsp; <ul><li>screen and prioritize manager’s inbox, highlight urgent queries, redirect queries, when necessary, answer/delete when relevant</li></ul> Meeting:&nbsp; <ul><li>fully own the recurrent and ad-hoc meeting organization logistics sending invitation, coordinating meeting agendas, tracking attendance, setting up the relevant IT tool when necessary (phone conference, web-based meeting, video conference, etc.)</li><li>room booking with IT equipment, catering orders, welcoming external visitors. Prepare the necessary documents before and after meeting such as PowerPoint presentation, handouts, write memo and summary.</li></ul> General Administration:&nbsp; <ul><li>Track managers vacation schedule, maintain relevant contact &amp; distribution lists, up-date organization chart, handle necessary mail expedition and distribution, order stationary, answer phone calls from central number, help organize Town halls, annual events, etc.</li><li>Back up for other executive assistants during absence</li></ul>&nbsp;Requirements: <ul><li>Minimum Diploma</li><li>3-5 years of administrative assistant experience</li><li>Fluency in English</li><li>Excellent verbal and written communication skills</li><li>Strong discipline and attention to details</li><li>Ability to work independently and priorities tasks</li><li>Excellent collaboration skills and the ability to work within diverse organizations and teams</li><li>Advanced knowledge of MS Office (Word, PowerPoint, Outlook)</li></ul>

Responsibilities&nbsp;<ul><li>Work closely with our 3rd party provider – to be a bridge between employees and PRO Officer. Manage DMCC Portal for 2 organization.</li><li>Make sure all business and trade Licenses are updated, follow- up official approvals and permits, to prevent unnecessary violations.</li><li>Deal promptly and productively on general enquiries about PRO functions.</li><li>Collect and give regular updates an all work and migration standards from the government offices to keep the HR office well informed for any changes in procedures and rules.</li><li>To be an expert for immigration related questions for employees.</li><li>Manage – Submit, follow-up and gather all new work and business visas, contracts, entry cards and other necessary documents to guarantee that the visas are handled and processed on time.</li><li>Manage&nbsp;- Renew ,update and keep up all worker and their dependents visas and work contracts on time to guarantee the organization’s records are up to date in the labor and Immigration departments. Send notification to employees on required documents before their visa expires.</li><li>Support in the new legal entities opening – work together with HR BP and external consultants to establish the process</li></ul>&nbsp;Requirements <ul><li>You have 5-7 years’ experience in HR generalist of Junior HR BP with PRO or HR Administration role - preferably in multinational environment</li><li>Strong background of the U.A.E Labour law, importantly on Immigration rule and regulation</li><li>Good analytical skills, working with figures and data, ability to understand business</li><li>Ability to prioritize actions, ownership, solution driven mindset, structured approach</li><li>Accuracy to the details</li><li>Effective interpersonal skills to successfully work with local government agencies and with business. </li><li>You are self-driven, passionate, and eager to learn.</li><li>Ability to build relationship based on trust, contribute to building the atmosphere of cooperation and efficiency in the team</li><li>Good communication and presentation skills</li><li>Bachelor of MD in HR, Business Management, will be preferred options.</li></ul>

Responsibilities: <ul><li>Responsible for the order management of all retail &amp; e-commerce accounts in UAE region</li><li>Direct order / bulk order shipment processing for Project or consignment orders</li><li>Review and verify orders information’s and shipping details to ensure 100% accuracy. Identify and assess customer’s needs to achieve satisfaction</li><li>Following up with warehouse for stock readiness &amp; delivery planning</li><li>Alignment with the logistics team for dispatches and confirming the proof of delivery</li><li>Alignment with Finance to identify any credit risks</li><li>Marketing promo delivery and Customer / Retailer return order processing</li><li>Continuously ensuring the highest service level and OTIF</li><li>Coordinate with internal teams in case of any delivery deadlines, shortages, disputes etc</li><li>Participate in the implementation of projects for Service Level and OTIF target achievement</li><li>Build sustainable relationships and trust with customers through open and interactive communication</li><li>Follow communication procedures, guidelines and policies</li><li>Maintains a positive, empathetic, and professional attitude toward customers always</li><li>Provides feedback on the efficiency of the customer service process</li><li>Go the extra mile to engage customers and ensure their satisfaction</li></ul>&nbsp;Requirements:&nbsp;<ul><li>Minimum 1-2 years Supply Chain Execution or Order Management Experience in B2B &amp; B2C business</li><li>Bachelor’s degree required</li><li>Knowledge of SAP ECC</li><li>Efficient in Retail / Ecommerce order planning, Direct/Bulk Shipment planning,</li><li>Adept in stock readiness &amp; delivery planning,</li><li>Advanced computer software skills (Excel, PowerPoint, Pivot tables)</li><li>Having agile and growth mindset</li></ul>

Responsibilities: Business Analysis <ul><li>Drives Channel analysis (Overall channel-based segment / portfolio trends within different geographies, consumer trends, competitive analysis for the channel. Analysis of total channel business value and contribution of PMIDF &amp; other TMOs).&nbsp;</li><li>Drives Industry analysis (Multicategory Trends Follow Up, Account &amp; Channel Based overall Financials / P&amp;L / Performance analysis, Follow up activities of regional / global duty-free associations, Follow up of regulatory developments etc.) for the channel. Ensures industry analysis is considered as part of the channel strategy and plans.</li><li>Monitor the net operating revenue drivers (volume, price, mix effects) and the progress of trade terms for key accounts within the channel.</li><li>Channel performance KPIs and conduct regular channel performance tracking and reporting to Duty Free’s MT.</li><li>Post activity and ROI assessments within the channel.</li></ul> Strategy Definition Channel Development: <ul><li>Defining a channel value proposition and consequent business model that ensures short term profitability and future long term business growth.&nbsp;</li><li>Owns the trade spend strategy &amp; identify channel-based investment metrics which define the criteria and business drivers.&nbsp;</li><li>Responsible for defining and championing a PMIDF touchpoint segmentation and gives and gets framework to prioritize investment within the channel. Ensuring these are incorporated into the negotiation with key accounts and consequent post implementation within the channel.&nbsp;</li></ul> Business Development &amp; Partnering Portfolio Planning: <ul><li>On selective cases and with strong substantiation, proposes channel-based adaptations from the global portfolio strategy based on input from Customer Development and overall business priorities for the channel.</li></ul> Digital Marketing and CX: <ul><li>Work together with Marketing stakeholders to identify Consumer Journey within the channel and opportunity to engage LAS. Make proposals to develop/adapt toolboxes that improve the quality of engagement within the channel in line with channel’s value proposition and agreed objectives.</li><li>Explore joint with Marketing digital solutions that could increase the consumer experience within the channel.</li></ul> S&amp;PD: <ul><li>Formulate recommendations to adapt DF’s pricing strategy within the channel by incorporating in the analysis channel-specific levers.</li><li>Work together with S&amp;PD team to formulate a pricing strategy for new business expansion scenarios within the channel.</li><li>Review trade remuneration frameworks to ensure these take into consideration channel specific levels and objectives. When necessary, propose adaptations of the framework that better accommodate channel needs.</li></ul> Commercial Planning: <ul><li>Works together with the Commercial Planning team to ensure that business cases for new portfolio introductions or market expansions incorporate channel specific objectives, enablers and metrics.</li></ul> Channel Development Mission <ul><li>Channel Development’s main goal is to develop and maintain channel specific strategies, tools and processes to drive business expansion and innovation with an in-depth understanding of value proposition of the channel and consequent channel growth opportunities.&nbsp;This is achieved through:</li><li>Assessing businesss performance within the channel as well as other internal and external factors (consumer, competition, channels and industry) impacting profitability, SoM and revenue growth opportunities. Use fact based, data driven analysis to synthetize information, draw insights and conclusions and formulate a comprehensive channel strategy</li><li>Jointly working with Head of Portfolio to identify right portfolio assortment within the channel based on an in-depth understanding of the consumer base transiting in the different geographies that have a strong channel presence.&nbsp;</li><li>Partnering with the Digital Marketing team to identity the ideal engagement strategy and toolboxes to support channel growth opportunities.</li><li>Partnering with S&amp;PD to develop a cohesive pricing and trade remuneration strategy based on an in-depth understanding of the channel and the main strategic levels to achieve business objectives for the channel.</li><li>Working together with Area Deployment Heads to identify the main KAs partners across the channel and formulate a cohesive negotiation strategy that foster category growth within the channel.</li></ul> Area Deployment <ul><li>Field Intelligence: Industry, Channel, Consumer &amp; Competition</li><li>Account Planning &amp; Negotiation</li><li>Deployment &amp; executional excellence</li></ul> S&amp;PD <ul><li>PMIDF Strategy &amp; LRP (Portfolio, Pricing, etc.)</li><li>Pricing strategy &amp; data modelling</li><li>Monthly COT, NOR &amp; Cost Alignment</li></ul> Marketing <ul><li>Portfolio and CX Experience Strategy</li><li>Digital marketing toolboxes</li></ul> External Affairs <ul><li>Regulatory environment impacting channel growth potential.</li></ul> ﻿Requirements: <ul><li>Should have experience in channel specific strategies, tools and processes to drive business expansion and innovation with an in-depth understanding of value proposition of the channel and consequent channel growth opportunities.</li><li>Exposure in Commercial projects experience (channel development, commercial strategy, etc)</li><li>Should be from FMCG background (or related such as F&amp;B, cosmetics, electronics) industries experience.</li><li>Excellent experience in Strategy Planning, Commercial Development and Channel Development.</li><li>Should look after profit, revenue etc.</li></ul>

Purpose of role: <ul><li>The Manager Commercial Projects planning Middle East is a critical enabler and a change agent for the Commercial organization in Middle East, empowering teams to collaborate cross-functionally, breaking the departmental silos, embedding PBO and FFWD ways of working, and coordinating dynamic resource allocation.&nbsp;</li><li>The incumbent orchestrates the Commercial governance and leads Commercial project portfolio management, to ultimately enable the achievement of Commercial and NPS targets.&nbsp;</li><li>The role is pivotal for the successful implementation of the Global Initiative - Consumer Centric Organization.</li></ul> Responsibilities: <ul><li>Accountable for the project portfolio management of commercial programs, projects, and initiatives, working in close collaboration with market PMO (part of S&amp;PD) to integrate it into market/cluster broader portfolio of initiatives</li><li>Support Consumer Journey leads (Awareness/Conversion/Retention) and Commercial project managers in developing project charters with clear goals and desired outcomes of recommended programs, projects, and initiative</li><li>Consolidate project resource requirements (demand) and recommend an optimal resource allocation across all Commercial teams for the Commercial governance to decide. Identify non-Commercial resources requested for Commercial programs, projects, and initiatives, and facilitate allocation</li><li>Embed cross functional project-based (horizontal) ways of working driving collaboration and agility (sprint planning, retrospective, stand up meetings, etc.) in project delivery</li><li>Support the roll out of PBO in commercial functions by advocating and role modelling relevant behaviors and embedding best practices within the project teams</li><li>Track program, projects, and initiatives progress against KPIs and goals, ensuring timely update through the PBO reporting system (ServiceNow), and recommending corrective actions if needed</li><li>Orchestrate and coordinate the market/cluster Commercial governance, ensuring its effectiveness and the timely follow up on decisions taken</li><li>Participate in the Consumer Experience leadership team governance and provide input and recommendation to overall Consumer Experience short / long term plans as project portfolio manager and subject matter expert in PBO, FFWD, etc.</li></ul> Requirements: <ul><li>You have University degree Math/Statistics/Engineering</li><li>You have minimum 10 years of professional working experience in similar roles with a proven record of managing demanding projects/programs, including 5+ years of Consultancy experience working on CPG projects/programs</li><li>Advanced project management skills and project management tools</li><li>Good communication, collaboration, relationship building skills</li><li>Consumer centric mindset and comprehension of new consumer “phygital” reality</li><li>Strong leadership skills with agility and ability to deal in a constantly evolving environment</li></ul>

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