Customer Service Representative - SAP

Account Manager - Solution Centre Specialist

German Inside Sales - Solution Consultant

Customer Service Team Lead

Marketing Automation Analyst

Senior Platform Engineer  

Business Analyst

Regional Solution Architect AMEA

Mechanical Engineering Manager

Strategy & Business Development Manager

Role Description: <ul><li>Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.</li><li>They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about products or services.</li><li>They may promote and sell our companys products or services as well as investigate and resolve customer complaints.</li><li>A key area of focus is to develop strong business relationships via Extraordinary Customer Experience strategy.</li><li>Customer Service Representatives (CSRs) are crucial as they serve as the primary point of contact for both customers and the company.</li><li>They will lead the order-to-cash process, ensuring seamless communication and efficient handling of customer inquiries, orders, and issues.</li><li>Their responsibilities include managing customer interactions, processing orders, addressing concerns, and coordinating with internal teams to ensure timely and accurate delivery of products and services.</li><li>This role is vital in maintaining customer satisfaction and fostering strong, long-term relationships.&nbsp;</li></ul> Responsibilities: <ul><li>Deliver extraordinary customer experience by providing our customer with world class customer service</li><li>Respond promptly to customer inquiries via phone, email.</li><li>Provide detailed information about products, services, and order status.</li><li>Resolve customer complaints and issues efficiently and professionally.</li><li>Process customer orders accurately and efficiently.</li><li>Track order progress and ensure timely delivery.</li><li>Coordinate with planner, logistics, sales, product management and quality teams to fulfill customer</li><li>Serve as the primary point of contact between customers and the manufacturing team.</li><li>Communicate any changes in order status, delays, or issues to customers promptly.</li><li>Prepare and deliver order confirmations, shipping notifications, and other relevant information.</li><li>Maintain accurate and up-to-date customer records and order documentation.</li><li>Generate regular reports on order status, customer interactions, and other relevant metrics.</li><li>Identify trends and provide insights to improve customer service processes.</li><li>Identify and troubleshoot issues related to orders, deliveries, and product quality.</li><li>Gather customer feedback and suggest improvements to products and services.</li><li>Participate in team meetings and training sessions to stay updated on products and processes.</li><li>Assist in the development and implementation of customer agreement and procedures.</li></ul> Requirements: <ul><li>Any Bachelor’s/ Business degrees or equivalent experience.</li><li>Comfortable with Night Shift.</li><li>SAP knowledge.</li><li>Supply chain knowledge.</li><li>SFDC experience (added advantage).</li></ul>

Responsibilities: <ul><li>The Solution Center Team supports the Enterprise to drive Customer Growth and Experience and the Distribution Channel business unit to make it easy for our Distribution partners to do business.</li><li>The organization consists of more than 400 employees who provide global service to both Customers and Distributors and drive growth for the organization.</li><li>Be the face and voice of client to drive company growth by delivering an Extraordinary Customer Experience.</li><li>Make it easy for customers to do business</li><li>Make every interaction memorable, enabling deeper relationships. Deliver value to our small and medium customers while resolving all their inquiries.</li><li>Identify opportunities to generate new business and organic revenue growth.</li><li>Create a favourable impression and sell the brand to strengthen our positioning with customers A Day in the Life of a Solution Consultant:</li><li>Delivers an extraordinary customer experience by technically advising customers on products, services, and capabilities to best meet the needs of the customer and the designs they are working on.</li><li>Sells the value propositions of products and services.</li><li>Outbound calling (cold and warm) to establish new, high-quality opportunities with prospective customers and contacts.</li><li>Communicate with end customers via various channels such as telephone, email and chat (inbound inquiries) to resolve technical questions and propose options and solutions.</li><li>Liaison with internal support areas including production, sales, engineering, customer care and others as necessary to resolve customer inquiries and requests.</li><li>Nurture and grow small and medium customers pipeline opportunities via Salesforce through regular touch points with end customer.</li><li>Work with franchised distributors to provide quotations and order fulfillment.</li><li>Promote portfolio of products to drive revenue.</li><li>Delivers an extraordinary customer experience by technically advising customers on products, services, and capabilities to best meet the needs of the customer and the designs they are working on.</li><li>Sells the value propositions of products and services.</li><li>Outbound calling (cold and warm) to establish new, high-quality opportunities with prospective customers and contacts.</li><li>Communicate with end customers via various channels such as telephone, email and chat (inbound inquiries) to resolve technical questions and propose options and solutions.</li><li>Liaison with internal support areas including production, sales, engineering, customer care and others as necessary to resolve customer inquiries and requests.</li><li>Nurture and grow small and medium customers pipeline opportunities via Salesforce through regular touch points with end customer.</li><li>Work with franchised distributors to provide quotations and order fulfillment.</li></ul> Requirements: <ul><li>Demonstrates problem solving skills, influencing abilities, and ability to provide effective feedback</li><li>Strong verbal, written, and presentation skills.</li><li>Proven ability to initiate, organize, and complete multiple tasks in a timely manner.</li><li>Demonstrates ability to share creative and new ideas.</li><li>Consultative selling experience desired.</li><li>Relevant product or industry experience a plus.</li><li>Team player, critical thinker, self-motivator and ability to maintain a proactive positive attitude.</li><li>A passion for serving customers.</li></ul> Education: <ul><li>Bachelor’s technical or business degree preferred or equivalent experience</li></ul>

Role Description: <ul><li>The Solution Center Team supports the Enterprise to drive Customer Growth and Experience and the Distribution Channel business unit to make it easy for our Distribution partners to do business .</li><li>The organization consists of more than 400 employees who provide global service to both Customers and Distributors and drive growth for the organization.</li><li>Be the face and voice to drive company growth by delivering an Extraordinary Customer Experience. Make it easy for customers to do business with client.</li><li>Make every interaction memorable, enabling deeper relationships.</li><li>Deliver value to our small and medium customers while resolving all their inquiries. Identify opportunities to generate new business and organic revenue growth.</li><li>Create a favorable impression and sell the brand to strengthen our positioning with customers A Day in the Life of a Solution Consultant:</li><li>Delivers an extraordinary customer experience by technically advising customers on products, services, and capabilities to best meet the needs of the customer and the designs they are working on</li><li>Sells the value propositions of products and services.</li><li>Outbound calling (cold and warm) to establish new, high-quality opportunities with prospective customers and contacts.</li><li>Communicate with end customers via various channels such as telephone, email and chat (inbound inquiries) to resolve technical questions and propose options and solutions.</li><li>Liaison with internal support areas including production, sales, engineering, customer care and others as necessary to resolve customer inquiries and requests.</li><li>Nurture and grow small and medium customers pipeline opportunities via Salesforce through regular touch points with end customer.</li><li>Work with franchised distributors to provide quotations and order fulfillment.</li><li>Promote portfolio of products to drive revenue. KPIs: Customer Effort Score (CES), Opportunity Conversion, Revenue Growth</li></ul> Responsibilities: <ul><li>Delivers an extraordinary customer experience by technically advising customers on products, services, and capabilities to best meet the needs of the customer and the designs they are working on.</li><li>Sells the value propositions of products and services.</li><li>Outbound calling (cold and warm) to establish new, high-quality opportunities with prospective customers and contacts.</li><li>Communicate with end customers via various channels such as telephone, email and chat (inbound inquiries) to resolve technical questions and propose options and solutions.</li><li>Liaison with internal support areas including production, sales, engineering, customer care and others as necessary to resolve customer inquiries and requests.</li><li>Nurture and grow small and medium customers pipeline opportunities via Salesforce through regular touch points with end customer.</li><li>Work with franchised distributors to provide quotations and order fulfillment.</li><li>Promote portfolio of products to drive revenue.</li></ul> Requirements: <ul><li>Demonstrates problem solving skills, influencing abilities, and ability to provide effective feedback</li><li>Strong verbal, written, and presentation skills.</li><li>Proven ability to initiate, organize, and complete multiple tasks in a timely manner.</li><li>Demonstrates ability to share creative and new ideas.</li><li>Consultative selling experience desired.</li><li>Relevant product or industry experience a plus.</li><li>Team player, critical thinker, self-motivator and ability to maintain a proactive positive attitude.</li><li>A passion for serving customers.</li></ul> Education: <ul><li>Bachelor’s technical or business degree preferred or equivalent experience</li></ul>

Responsibilities: Lead with Accountability:&nbsp; <ul><li>Spearhead your team to achieve specific departmental goals, focusing on delivering a superior Customer Experience, and ensuring seamless coordination across&nbsp;</li><li>regions during operational transitions.</li></ul> Mentor for Excellence:&nbsp; <ul><li>Provide real-time coaching and feedback, ensuring your teams actions align with our high standards and effectively manage cross-cultural teams for optimized collaboration across multiple regions.</li></ul> Talent Acquisition and Development:&nbsp; <ul><li>Recruit and nurture top talent, building a team that embodies our vision and drives organizational transformation. Facilitate training and knowledge transfer for teams adapting to new workflows and responsibilities.</li></ul> Champion of Change:&nbsp; <ul><li>Lead by example in adopting transformation initiatives and fostering a culture of positive change. Guide the team through a successful migration process, addressing any challenges and ensuring all goals are met.</li><li>Operational Excellence: Instill a mindset of continuous improvement, enhancing team efficiency and service quality by standardizing processes and ensuring the smooth integration of systems and operations post-migration.</li></ul> Stakeholder Management:&nbsp; <ul><li>Act as the primary point of contact for internal and external stakeholders, ensuring clear, timely communication throughout the migration process and aligning teams across regions. Keep key stakeholders informed on progress, challenges, and successes, ensuring their buy-in and support.</li></ul> Cross-Functional Collaboration: <ul><li>Work seamlessly with internal partners in engineering, planning, and sales to ensure comprehensive customer support, and effectively manage relationships between teams across different geographical regions.</li></ul> Requirements: <ul><li>﻿Strong verbal and written communication skills</li><li>Excellent problem-solving abilities</li><li>Leadership experience in large, multi-layered teams</li><li>Effective collaboration across all organizational levels</li></ul>

Overview: <ul><li>The successful candidate will demonstrate strong technical proficiency, project management skills, and the ability to collaborate across diverse teams.&nbsp;</li><li>They will contribute to improving marketing operations by identifying areas for process optimization and supporting marketing automation strategies in a fast-paced environment.</li></ul> Responsibilities: Campaign Planning &amp; Execution: <ul><li>Develop and execute email marketing campaigns, including personalization, segmentation, A/B testing, and performance analysis.&nbsp;</li><li>Implement nurture campaigns to move prospects through the sales funnel and drive conversions.</li><li>Collaborate with creative teams to ensure consistency in messaging and branding across campaigns.</li><li>Balance multiple campaign requests while maintaining attention to detail and deadlines.</li></ul> Demand Generation &amp; Account-Based Marketing (ABM): <ul><li>Support and provide strategic inputs into demand generation efforts by planning and implementing campaigns that drive awareness, engagement, and lead acquisition.</li><li>Partner with campaign, COE and&nbsp;BU teams&nbsp;to align marketing strategies with account-level goals and objectives.</li><li>Utilize ABM tools to engage high-priority accounts through targeted marketing activities.</li></ul> Data Analysis &amp; Reporting: <ul><li>Monitor and analyze campaign performance metrics, providing actionable insights to stakeholders.</li><li>Build dashboards and reports to track KPIs and demonstrate the ROI of marketing efforts.</li><li>Ensure data integrity across platforms and maintain compliance with data management protocols.</li></ul> Requirements: <ul><li>Bachelor’s degree in Marketing, Business, or a related field.</li><li>Experience in marketing automation or a related role, with demonstrated proficiency in Eloqua, Salesforce, or similar platforms.</li><li>Technical &amp; Analytical Skills:</li><li>Hands-on experience with marketing automation tools, CRM systems, and ABM platforms (e.g., Demand base, Marketo, HubSpot).</li><li>Strong analytical skills to interpret campaign data and develop actionable insights.</li><li>Proficiency in HTML, email templates, and API integrations.</li></ul>

Responsibilities: <ul><li>Build the platforms, systems and infrastructure using in depth knowledge of software development and infrastructure as code practices.&nbsp;</li><li>Take the lead to design, develop, test, deploy, support and enhance the complex and varied automated infrastructure and platform components.&nbsp;</li><li>Take the lead to drive large efforts, stories and tasks to completion.&nbsp;</li><li>Participate in the engineering community to maintain and share relevant technical approaches and modern skills and present best code practices.&nbsp;</li><li>Independently handle complex issues with minimal supervision, while escalating only the most complex issues to appropriate staff.&nbsp;</li><li>Other duties as assigned</li></ul> Requirements: <ul><li>Bachelor’s Degree in Engineering. or 7 years of related work experience&nbsp;</li><li>10+ years relevant business or IT exp in service delivery roles&nbsp;</li><li>Deep technical &amp; functional knowledge of Pulsar, Solace, Kafka, AWS, Go programming &amp; Ansible scripting.</li></ul>

Responsibilities: <ul><li>Translate and analyze variances from the project plan, research alternatives, and implement the preferred recommendations.</li><li>Provide complex business model design services for development.</li><li>Analyze and interpret requirements, and prioritize them in alignment with process advisors and across the organization.</li><li>Integrate a subset of complex process areas, including data, education and security across a limited subset of the organization.</li><li>Independently handle complex issues with minimal supervision, while escalating only the most complex issues to appropriate staff.</li><li>Responsible for delivery of the application functions with the support from internal teams or vendor.</li><li>Vendor communication and management.</li><li>Support the project financials and reconcile if need.</li><li>Other duties as assigned</li></ul> Requirements: <ul><li>Bachelors degree in a related field or equivalent experience</li><li>Good CTRM knowledge will be a plus, such as EKA CTRM system.</li><li>Minimum of 6 years of relevant experience.</li></ul>

Responsibilities: <ul><li>Senior Solution Architect – AMEA will be the key responsible for driving solution strategy across tech programs for AMEA, for the purpose of business-IT joint strategy development, solution discovery, project planning &amp; delivery, risk management and relationship management.</li><li>SAP is the underlying stack for our Enterprise Systems and the solution architect will be pivotal in driving standardization in SAP Platform while collaborating with Business Units to deliver capabilities for Business.</li><li>Individual has direct accountability for the Standard and scalable solution design that are provided by our staff and third-party service providers.</li><li>This is a leadership role providing strategic direction to multiple globally diverse teams in the delivery of projects spanning across ERP and non-ERP platforms.</li><li>Works with all IT Services teams (Applications teams, business partners, business clients, external vendors, and service delivery partners, Security, infrastructure) to define, prototype, and implement new technologies in support of business objectives and projects.</li><li>This role will provide Business Technology thought leadership, bringing knowledge and solutions to drive business outcomes.</li><li>This role will be pivotal in enabling future-fit capabilities by framing the Technology Roadmap for AMEA, as well ensuring a standard template solution design for S4 HANA in AMEA.</li></ul> Requirements: <ul><li>16-18 years of relevant technical and business work experience</li><li>Engineer/MBA or equivalent degree in Tech/ Information Systems from tier 1 college.</li><li>Manage senior business stakeholders in a matrix organization</li><li>Has the experience and cultural awareness required to work effectively with a global team.</li><li>Developing strategic plans and setting timelines for evaluation, development, and deployment of solutions</li><li>Identifying opportunities for simplifications and digitization of various workflows across the organization</li><li>Supervising quality assurance processes, integration, and system tests</li><li>Excellent leadership, team building, and management skills</li><li>Ability to Communicate and inspire confidence at a senior level with technical and non-technical audiences</li><li>Experience in the identification, evaluation and documentation of process flows, risks, and controls</li><li>Expertise in SAP ECC and SAP S4, including all modules such as MM, FI, CO, SD, PM etc.</li><li>Good understanding and background on Business Processes as part of digitization</li><li>Should have run large scale tech led transformation programs</li><li>Ability to engage with functional business leaders at a strategic level, as well as with delivery teams at an operational level</li><li>Hands-on experience leading such areas end-to-end and track record of delivering results and business value</li><li>Requires team leadership skills, experience/in-depth knowledge of business operations and IT processes</li><li>Experience with organizational change management preferred</li><li>Experience managing multiple vendors and external project resources</li><li>Proven ability to manage talent and team</li><li>Very strong academic background</li><li>Can do attitude and problem-solving mindset</li><li>Proficient in English Language (Writing, reading &amp; Speaking)</li></ul>

Role Description: <ul><li>As the Engineering Team Leader for automotive sensors—including pressure, rotary, speed, and position sensors—you will oversee a new product development team from understanding customer requirements to designing, validating, and supporting mass production.</li><li>Your primary responsibility will be to guide the team in delivering high-quality, cost-effective, and reliable sensor solutions.</li><li>By leveraging your expertise, you will drive innovation and play a critical role in expanding the organization’s business within these product lines.</li></ul> Responsbilities: Technical Leadership: <ul><li>Lead a multidisciplinary team in the research, design, and development of pressure, rotary speed, and position sensors for automotive applications.</li><li>Provide strategic direction, mentorship, and serve as the primary customer-facing leader for engineering support.</li><li>Foster innovation, collaboration, and continuous improvement within the team, and promote cross-functional collaboration globally.</li></ul> Sensor Development: <ul><li>Define and execute the sensor development strategy, integrating mechanical, electronic, and software components.</li><li>Oversee design, simulation, and prototyping, optimizing for performance, cost, and reliability.</li><li>Collaborate with operations to develop efficient manufacturing processes for high-quality sensor production.</li></ul> Testing and Validation: <ul><li>Lead calibration and testing of sensors, working closely with the test team to ensure accuracy and reliability.</li><li>Troubleshoot validation issues and drive standardization of testing systems for efficiency.</li></ul> Sensor Technology Expertise: <ul><li>Demonstrate strong knowledge of MEMS and magnetic sensing technologies for robust product development.</li><li>Provide technical support to customers on sensor integration and troubleshooting.</li></ul> Innovation and Industry Trends: <ul><li>Stay updated on industry trends, pressure, rotary, speed and position sensors sensing technologies.</li><li>Propose research projects (ADPAC) and collaborate with Product Managers to keep technical roadmaps current.</li></ul> Project Management: <ul><li>Manage project schedules, budgets, and resources to ensure successful, timely completion.</li><li>Enhance lean product development and drive strong P&amp;L outcomes.</li></ul> Documentation: <ul><li>Maintain comprehensive documentation of designs, tests, and results, and prepare reports for internal and external audiences.</li></ul> Requirements: <ul><li>Bachelor’s in Mechanical, Electronics, Automotive Engineering, or related field with 10+ years of engineering team leadership experience.</li><li>Proven expertise in sensor development like MEMS or Magnetics sensing technologies.</li><li>Strong technical knowledge of sensing technologies and scientific principles.</li><li>Proficient in sensor testing, calibration, and validation.</li><li>Excellent problem-solving, analytical, and project management skills.</li><li>Strong cross-cultural communication and collaboration abilities with international partners.</li><li>Strong presentation and communication skills.</li></ul> WE VALUE <ul><li>Lean Six Sigma Certification.</li><li>Standards Knowledge – IATF 16949, EN 9100, ISO 9001.</li><li>Project management ability.</li><li>Solid knowledge on Automotive sensors development.</li><li>Solid knowledge in sensors electronics, measurement &amp; signal processing.</li><li>Functional Safety (FuSa) Knowledge and Expertise (ISO 26262).</li><li>Familiarity with software development coordination, regulatory, and compliance requirements for sensors.</li></ul>

Responsibilities: <ul><li>Own our clients strategy for the Focus Application – develop “where to play” and “how to win” plans by combining market and customer insights with knowledge of our clients product and go-to-market strengths.</li><li>Enhance application knowledge of our clients sales, product management, and engineering team members through Voice of Customer initiatives and market research. Disseminate insights widely in the company through engagement with stakeholders and creation of reusable training content.</li><li>Co-own (with sales) the customer strategy and revenue / new opportunity pipeline within the focus application. Drive pipeline growth in partnership with sales and marketing teams, through effective value proposition development and communication, and sales coverage planning and optimization.</li><li>Maximize opportunity pipeline conversion by participating in pipeline reviews, providing input into our clients major project proposals and quotes to enhance win rates, and supporting sales and product management team members with customer presentations for major opportunities.</li><li>Generate ideas for enhancing our clients value proposition in the target application through Product Portfolio expansion.</li><li>Partner with Product Management and Engineering teams on portfolio expansion through New Product Introduction, Strategic Partnerships, or Acquisitions</li><li>Plan and execute external and internal ideation/innovation workshops to enhance application-specific product roadmaps.</li><li>Partner with marketing communications team to develop and execute ideas that position our client as a leader and trusted advisor to customers, through content such as whitepapers, webinars, tradeshows, and other technical marketing content.</li><li>Generate market knowledge and insights, including products, competitors, market trends, technology roadmaps and regulations.</li><li>Keep key stakeholders, including executive management, updated on these trends on an ongoing basis. Use the insights to develop actionable growth and market share expansion plans.</li><li>Be the “champion” for the focus application. Be the recognized “expert” and “leader” who sets the direction, and makes things happen to win in the focus application.</li><li>Deliver growth plans that cover both strategic (setting the long-term trajectory) and tactical (translating into 6-12 months action plans) horizons. Lead the implementation and execution of those plans.</li><li>Work closely with leadership to ensure that application plans are aligned with regional commercial plans, sales planning and our clients strategic objectives / key initiatives.</li></ul> Key objectives <ul><li>Strategic projects to win in the focus application, including application roadmaps and plans for portfolio expansion into product adjacencies through partnerships / acquisitions.</li><li>Number and quality of joint product &amp; technology roadmaps with leading customers.</li><li>Commercial pipeline, and conversion.</li><li>Long-term revenue growth above the market growth rate.</li></ul> Requirements: <ul><li>Minimum 10+ years of experience in strategy, industry marketing, or product management role in relevant industries. Deep knowledge and expertise in one or more of the focus applications.</li><li>Bachelor’s degree in business, science or Engineering from a leading institution is required.</li><li>Demonstrated success with key marketing processes (e.g. market segmentation, strategic planning, competitive analysis, market research, new product development and launch, strategic marketing etc.)</li><li>Strong teamwork and leadership skills – success in delivering results in cross-functional, non-hierarchical, and cross-cultural environments. Ability to work effectively with and influence individuals at all organization levels.</li><li>Substantial project management experience in large, complex, global organizations.</li><li>Strong oral and written communication skills – ability to convey messages concisely in both text format and presentation format to busy executives.</li><li>Willingness to travel (up to 20%) to our clients locations, attending industry conferences, visiting customers etc.</li><li>Professional working proficiency in English required.</li></ul>

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13 bengaluru Jobs found

Customer Service Representative - SAP

Account Manager - Solution Centre Specialist

German Inside Sales - Solution Consultant

Customer Service Team Lead

Marketing Automation Analyst

Senior Platform Engineer

Business Analyst

Regional Solution Architect AMEA

Mechanical Engineering Manager

Strategy & Business Development Manager

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Skills

Industry

Location

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13 bengaluru Jobs found

Customer Service Representative - SAP

Account Manager - Solution Centre Specialist

German Inside Sales - Solution Consultant

Customer Service Team Lead

Marketing Automation Analyst

Senior Platform Engineer

Business Analyst

Regional Solution Architect AMEA

Mechanical Engineering Manager

Strategy & Business Development Manager

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

JOBS BY SKILLS

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.