Senior Officer / Manager– Trade Specialist, Import and Export

Manager - Card Authorisation & Fraud Detection Analyst 

Manager – Financial Payments & Account Maintenance - Channel Operations

Team Lead - Account Maintenance/Chargeback - GR Ops

AVP/VP - Remittances/Cash Management

Sr Officer - Doc Collection (Import & Export )

FVP  - KYC Operations - GWB

Responsibilities: <ul><li>Accurately process trade finance transactions, including Letters of Credit (LC), Standby Letters of Credit (SBLC), Documentary Collections, and Trade Loans.</li><li>Ensure timely and accurate execution of trade finance transactions, adhering to internal policies and regulatory requirements.</li><li>Verify trade documents for completeness and compliance with UCP 600, ISBP, and other relevant trade finance govering rules and regulations.</li><li>Liaise with counterparties and internal stakeholders to address inquiries and resolve issues related to trade finance transactions.</li><li>Maintain accurate records of all trade finance transactions and activities, daily reconcilaition.</li><li>Assist in resolving operational issues and ensuring seamless trade finance operations.</li></ul> Requirements: <ul><li>Minimum 3 years of Trade Finance Operations experience.</li><li>Sound knowledge in International Trade Governing Rules of UCP, ISBP, URC, URR, Incoterms.</li><li>Familitarity with AML/CFT Guidelines for Trade Finance.</li><li>Meticulous and possess a keen eye for details.</li><li>Strong analytical, problem-solving, follow-up and communications skills.</li><li>Able to work independently and a strong team player.</li><li>Proficient in Microsoft Office applications.</li></ul>

Key responsibilities Authoriser - Card Authorisation • Process and authorize credit &amp; debit card transactions in a timely and accurate manner. •Perform voice-authorisation and give assistance to merchants and customers at POS transactions. • Meeting Service Level Agreements (SLA) standards on pick-up call (for merchants and customers). • Manage email duties, assisting Call Centre &amp; RMs on block/unblock cards, temporary increase limit adjustment, and bypass security check for customers. • Support Cards &amp; Payments (CPP) Cards Operations to process Authorisation code for unsecured products.&nbsp; Authoriser – Merchant and Customer Support • Establish and maintain relationships with merchants, providing support and guidance on credit &amp; debit card transaction processes. • Assist merchants with inquiries and resolve any issues related to card authorizations. • Assist in transaction code cancellation request receive from merchants, customers and Contact Centre. • Respond to customer inquiries regarding credit &amp; debit card transactions and account statuses. • Educate customers on card usage, security, and fraud prevention. • Assist customer to adjust Temp Increase Limit. • 24/7 emergency card replacement support. • Act as point-of-contact with Card Scheme&nbsp;&nbsp; Authoriser – Card Surveillance Support (transaction monitoring) • Monitor and review card transactions for potential fraud and irregularities. • Monitor cards transaction in real time alerts queue and identify high risk transactions. • Monitor and analyze transactions to detect fraudulent activities using Visa/Mastercard fraud detection tools. • Observe customer transactions and identify suspicious and fraudulent activities such as account take over (scam fraud), friendly fraud, lost &amp; stolen card, and Credit Master attacks. Block/unblock cards, and attempt transaction cancellation when necessary. • Contact customer or manually trigger SMS notification to alert customer of suspicious transaction and perform verification with customer. • Follow-up on uncontactable customer by calling or sending SMS to notify to mitigate losses. • Manage customers expectation and explain to customer on fraudulent transactions and scam activities. • Support Fraud Investigation Team and Fraud Issuing team when required on fraud matters. • Perform merchant ID blocking to prevent Bin attack fraud and support CPP on parameter maintenance for 3DS system. Requirements • Diploma or equivalent qualification preferred. • Proficient in English. Ability to converse in in Mandarin (and dialects), Bahasa Malay, Tamil will be a plus. • Able to use MS Office and possess good written and communication skills. • Pleasant disposition with good interpersonal skills. • Possess strong analytical skills. • Possess high standard of customer service.&nbsp;

Responsibilities: <ul><li>Handle daily operational activities, manage team’s resources to ensure all incoming instructions are processed within defined SLA</li><li>Review and approve financial transactions such as Funds Transfers between company Accounts and other financial payments.</li><li>Handle communications and escalations to and from internal departments and stakeholders</li><li>Provide coaching and training support to improve proficiency of team</li><li>Promote process improvement and take part in enhancement projects when required</li></ul> Requirements: <ul><li>Bachelor’s degree</li><li>Minimum 4 to 10 years of experience in financial institutions operations preferred.&nbsp;&nbsp;</li><li>Team supervisory and management experience will be an advantage.</li><li>Proficient computer skills especially MS Office applications</li><li>Able to communicate effectively both verbal and written</li></ul>

Responsibilities: Account Maintenance <ul><li>Manage a small team on the processing of Account Opening and/or Customer &amp; Account Data Maintenance requests for Individual Customers.</li><li>Manage daily operational activities and team’s resources to ensure all data maintenance requests are completed with accuracy and within the agreed Service Level Agreement.</li><li>Ensure all enquiries/escalation from Singapore Branches and Business &amp; Support Units are attended to promptly.</li><li>And any issues and incidents are escalated to Operations Management in a timely manner.</li><li>Ensure team comply with relevant and established policies, process and procedures.&nbsp;</li><li>Prepare, review and submit management/statistical reports.</li><li>Lead projects and/or process improvement initiatives.</li></ul> Chargeback: <ul><li>Oversee supervising &amp; ensuring smooth running of Chargeback function within the bank which encompasses Card (Issuing) &amp; Merchant (Acquiring) Chargeback.</li><li>Plan &amp; manage capacity to support changing Business demand&nbsp;</li><li>Drive operations related projects &amp; process improvements without compromising quality and risk.</li><li>Lead and coach staff to a high standard of performance, productivity and service quality</li><li>Proactively manage and resolve customers’ and business units’ feedback and queries promptly</li><li>Conduct internal reviews/tests to ensure compliance.</li><li>Assist with data analysis, report findings, recommend corrective actions and preventive actions for review.</li><li>Lead, engage and coach staff to a high standard of performance, productivity and service quality&nbsp;</li><li>Ensure that operation procedures are kept up to-date; Identify opportunities to improve productivity, efficiency and service quality in the team and within the division while assuming the role as a mentor to coach staff to ensure high standard of performance, productivity and service quality</li><li>Ensure that the Bank’s policies, guidelines, operations control and compliance requirements are strictly adhered to.&nbsp;</li></ul> Requirements: <ul><li>Diploma/Degree Holder.</li><li>5 to 10 years of retail banking operations, especially in Cards Charge Back processing and/or Unsecured Operations&nbsp;&nbsp;</li><li>Sound knowledge of Cards schemes dispute rules</li><li>Experienced in team management experience with a minimum size of 10.</li><li>A recognized university degree, with 8 years of Branch Banking and/or Backoffice operations experience in a financial institution.</li></ul>

Responsibilities: <ul><li>Lead the Remittance Team in Malaysia Hub to ensure the highest processing standards are consistently attained.&nbsp;</li><li>Plan, review, organize and supervise the functioning of Remittance processing – daily activities, management of volumes and transaction processing, hiring, and training of resources etc.</li><li>Process and/or approve Remittance requests with accuracy and within established SLA in compliance with regulatory laws, internal policy and procedures.</li><li>Ensure all SLA’s / KPI’s as agreed with the Singapore team are duly met and active steps taken to ensure consistency in delivery.</li><li>Ensure all controls – Start of day, intraday and End of day are meticulously followed, and evidence kept of the same.</li><li>Implement and maintain a high standard of operations control and compliance to always protect the Group’s and Clients’ interests.&nbsp;</li><li>Ensure all operations managed by the team are always ‘audit worthy’ and will pass scrutiny of the various 1st, 2nd and 3rd lines of defence teams.</li><li>Ensure escalations are raised to the Singapore team on a timely basis, as required.</li><li>Manage the key operational risk indicators of the team and maintain within acceptable levels.</li><li>Ensure any complaints and queries from the Singapore team (including from Business Units) are handled on a timely basis without recurrence.</li><li>Review all People aspects of the team – optimally trained, motivated team who can deliver as per SLA requirements. Provide guidance to staff as required on all technical and non-technical requirements, as needed</li><li>Participate in projects and discussions with the Singapore team, as required.</li><li>Strong commitment and drive to Eliminate, Simplify and Automate process.&nbsp;</li><li>Other tasks as directed by Department Head.</li></ul> Requirements: <ul><li>Bachelor’s degree/ Diploma holder</li><li>At least 5 years relevant experience.</li><li>Good knowledge of Inward/Outward Remittance .</li><li>Able to multi-task and work under tight deadlines.</li><li>Sound judgement and initiative.&nbsp;</li><li>Good analytical and problem solving skills.&nbsp;</li><li>Able to work with minimal supervision and a team player.&nbsp;</li><li>Good communication and interpersonal skills.</li><li>Able to work independently and in a team.&nbsp;</li><li>Excellent interpersonal and communication skills.</li><li>Proficient computer skills. Those with working experience with Excel VBA, Macros will have an added advantage.</li><li>Must be able to work on public holidays, when required.</li></ul>

Responsibilities: <ul><li>Accurately process trade finance transactions, including Letters of Credit (LC), Standby Letters of Credit (SBLC), Documentary Collections, and Trade Loans.</li><li>Ensure timely and accurate execution of trade finance transactions, adhering to internal policies and regulatory requirements.</li><li>Verify trade documents for completeness and compliance with UCP 600, ISBP, and other relevant trade finance govering rules and regulations.</li><li>Liaise with counterparties and internal stakeholders to address inquiries and resolve issues related to trade finance transactions.</li><li>Maintain accurate records of all trade finance transactions and activities, daily reconciliation.</li><li>Assist in resolving operational issues and ensuring seamless trade finance operations.</li></ul> Requirements: <ul><li>Minimum 3 years of Trade Finance Operations experience.</li><li>Sound knowledge in International Trade Governing Rules of UCP, ISBP, URC, URR, Incoterms.</li><li>Familiarity with AML/CFT Guidelines for Trade Finance.</li><li>Meticulous and possess a keen eye for details.</li><li>Strong analytical, problem-solving, follow-up and communications skills.</li><li>Able to work independently and a strong team player.</li><li>Proficient in Microsoft Office applications.</li><li>Minimum a recognized degree in a relevant field.</li></ul>

Responsibilities: <ul><li>Support the Head AFC Ops (COE) in taking ownership, accountability, and execution in overall AML CDD strategic program for the Corporates &amp; Investment Banking segment.</li><li>Consistently review &amp; work with key stakeholders to enhance work processes to achieve operations efficiency while ensuring consistent interpretation and implementation of&nbsp;</li><li>Group Compliance AML/CFT policies and framework</li><li>Revise and update local SOP and workflow processes for operational efficiency and effectiveness</li><li>Provide timely management reporting and conduct AFC related training to the team</li><li>Highlight of potential concerns / risks and proactively share best risk management practices.</li><li>Ensure agreed SLAs supported by the teams are met</li><li>Responsible for checking and signing off complex and high-risk customers due diligence profiles for all jurisdictions</li><li>Work with Head AFC Ops (COE) and Group AFC Ops function to manage queries during External / Internal Audit, Group Compliance and Regulatory Audit for favourable review outcomes</li><li>Oversight and management of the KYC teams performing CDD fulfillments to meet with&nbsp;</li><li>Bank and Regulatory requirements pertaining to the customer’s life cycle with the Bank.</li><li>Focus on procedures and processes to enable the KYC teams to achieve monthly satisfactory score for Key Operational Risk Indicator (KORI) metrics</li><li>Provide oversight to ensure alignment of bank management responsibility and principles for effective risk and controls and connectivity across the teams and with Group AFC Ops</li><li>Manage business efficiency of Overseas Branch Entities via centralization platform by ensuring relevant policies and standards are continuously reviewed and updated to reflect relevant changes and best practice</li><li>Swift KYC Registry maintenance of Bank’s counterparties through the uploading of Bank’s information and responding to RFIs from counterparty Banks’</li><li>Support Group AFC Ops in FACTCA and CRS reporting matters</li></ul> Requirements: <ul><li>A strong track record in risk and regulatory matters pertaining to Know Your Customer (KYC) and financial crimes risks and typologies in ensuring customer due diligence is executed appropriately, with a clear thought process, rather than a tick box exercise.</li><li>At least 10 years of relevant experience in KYC / CDD.</li><li>Experienced in analyzing and quantifying complex strategic issues tied to AML CDD / transactions / activities surveillance.</li><li>To demonstrate relevant experience in the management of people and relationships via supervisory experiences and proven leadership ability. Including the skills to develop, coach and grow teams</li><li>Able to advise senior stakeholders with great skill and a level of confidence, knowledge and stature to provide advice in the handling of customers’ due diligence requirements</li><li>Strong at influencing thinking and behaviors that align with the Bank’s commitment to financial crimes, with the highest level of integrity and the ability to balance commercial objectives with the exercise of independent and prudent judgement</li><li>Certification as an AML specialist (e.g., CAMS / Diploma in AML) with a recognized institution will be an advantage</li></ul>

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7 kuala lumpur Jobs found

Senior Officer / Manager– Trade Specialist, Import and Export

Manager - Card Authorisation & Fraud Detection Analyst

Manager – Financial Payments & Account Maintenance - Channel Operations

Team Lead - Account Maintenance/Chargeback - GR Ops

AVP/VP - Remittances/Cash Management

Sr Officer - Doc Collection (Import & Export )

FVP - KYC Operations - GWB

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7 kuala lumpur Jobs found

Senior Officer / Manager– Trade Specialist, Import and Export

Manager - Card Authorisation & Fraud Detection Analyst

Manager – Financial Payments & Account Maintenance - Channel Operations

Team Lead - Account Maintenance/Chargeback - GR Ops

AVP/VP - Remittances/Cash Management

Sr Officer - Doc Collection (Import & Export )

FVP - KYC Operations - GWB

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow is on a mission to connect companies with the best talent across the globe.