Card Authorisation & Fraud Detection Analyst

Team Lead – Financial Payments / Account Maintenance - Channel Operations Centre

Sr Officer (Team Member) – Reconciliation

Senior Officer/Manager /Team Lead - Cash Management / Swift Ops / Corp Account (Static Maintenance)

Sr Officer / AVP - Trade Ops - Doc Collection / LC Advising / Import Export Loan

Japanese Senior Recruiter

AVP / VP, Credit Administration & Control - Wholesale / Retail Operations

AVP - FIG (Client CDD/KYC)

Deputy Team Lead (VP1/2) – KYC / CDD / AML

SVP / FVP  - KYC Operations - GWB

Responsibilities&nbsp;: Authoriser - Card Authorisation&nbsp;<ul><li>Process and authorize credit &amp; debit card transactions in a timely and accurate manner.&nbsp;</li><li>Perform voice-authorisation and give assistance to merchants and customers at POS transactions.&nbsp;</li><li>Meeting Service Level Agreements (SLA) standards on pick-up call (for merchants and customers).&nbsp;</li><li>Manage email duties, assisting Call Centre &amp; RMs on block/unblock cards, temporary increase limit adjustment, and bypass security check for customers.&nbsp;</li><li>Support Cards &amp; Payments (CPP) Cards Operations to process Authorisation code for unsecured products.&nbsp;</li></ul> Authoriser – Merchant and Customer Support <ul><li>Establish and maintain relationships with merchants, providing support and guidance on credit &amp; debit card transaction processes.&nbsp;</li><li>Assist merchants with inquiries and resolve any issues related to card authorizations.&nbsp;</li><li>Assist in transaction code cancellation request receive from merchants, customers and Contact Centre.&nbsp;</li><li>Respond to customer inquiries regarding credit &amp; debit card transactions and account statuses.&nbsp;</li><li>Educate customers on card usage, security, and fraud prevention.&nbsp;</li><li>Assist customer to adjust Temp Increase Limit.&nbsp;</li><li>24/7 emergency card replacement support.&nbsp;&nbsp;</li><li>Act as point-of-contact with Card Scheme&nbsp;&nbsp;</li></ul> Authoriser – Card Surveillance Support (transaction monitoring)&nbsp; <ul><li>Monitor and review card transactions for potential fraud and irregularities.&nbsp;</li><li>Monitor cards transaction in real time alerts queue and identify high risk transactions.&nbsp;&nbsp;</li><li>Monitor and analyze transactions to detect fraudulent activities using Visa/Mastercard fraud detection tools.&nbsp;</li><li>Observe customer transactions and identify suspicious and fraudulent activities such as account take over (scam fraud), friendly fraud, lost &amp; stolen card, and Credit Master attacks. Block/unblock cards, and attempt transaction cancellation when necessary.&nbsp;&nbsp;</li><li>Contact customer or manually trigger SMS notification to alert customer of suspicious transaction and perform verification with customer.&nbsp;</li><li>Follow-up on uncontactable customer by calling or sending SMS to notify to mitigate losses.&nbsp;</li><li>Manage customers expectation and explain to customer on fraudulent transactions and scam activities.&nbsp;</li><li>Support Fraud Investigation Team and Fraud Issuing team when required on fraud matters.&nbsp;</li><li>Perform merchant ID blocking to prevent Bin attack fraud and support CPP on parameter maintenance for 3DS system.&nbsp;</li></ul> Requirements: <ul><li>Diploma or equivalent qualification preferred.&nbsp;</li><li>Proficient in English. Ability to converse in in Mandarin (and dialects), Bahasa Malay, Tamil will be a plus.&nbsp;&nbsp;</li><li>Able to use MS Office and possess good written and communication skills.&nbsp;</li><li>Pleasant disposition with good interpersonal skills.&nbsp;</li><li>Possess strong analytical skills.&nbsp;</li><li>Possess high standard of customer service.&nbsp;</li><li>Manage task and responsibilities with minimal supervision. Take initiative and be proactive in solving problems.&nbsp;</li><li>Be a Team player, collaborate effectively with colleagues, and assist team members when needed, fostering a&nbsp;positive team.&nbsp;&nbsp;</li><li>Ability to work both independently and collaboratively in a fast-paced environment.&nbsp;</li><li>Able to perform 24 hours rotating shift including weekend &amp; public holiday and to be on standby for recall when&nbsp;called upon.&nbsp;&nbsp;</li><li>Ability to work in a fast-paced environment with ability to take pressure and meet the demands of the job.&nbsp;</li><li>Previous experience on fraud surveillance in banking sector or law enforcement agencies will highly be&nbsp;considered.&nbsp;</li><li>Keen interest in scam prevention&nbsp;</li></ul>

Responsibilities: <ul><li>Handle daily operational activities, manage team’s resources to ensure all incoming instructions are processed within defined SLA</li><li>Review and approve financial transactions such as Funds Transfers between company Accounts and other financial payments.</li><li>Handle communications and escalations to and from internal departments and stakeholders</li><li>Supervisory and administrative matters related to team</li><li>Provide coaching and training support to improve proficiency of team</li><li>Promote process improvement and take part in enhancement projects when required</li></ul> Requirements: <ul><li>Bachelor’s degree</li><li>Minimum 6 to 10 years of experience in financial institutions operations preferred.&nbsp;&nbsp;</li><li>Team supervisory and management experience will be an advantage.</li><li>Proficient computer skills especially MS Office applications</li><li>Able to communicate effectively both verbal and written</li></ul>

Responsibilities: <ul><li>Perform daily, weekly, and monthly reconciliations of financial accounts, including bank statements, ledger accounts, and other financial records for for&nbsp;</li><li>all the Operations Centers, subsidiaries and overseas branches that CoE is supporting&nbsp;</li><li>Ensure all transactions are accurately recorded and discrepancies are promptly identified.&nbsp;</li><li>Investigate and resolve discrepancies found during the reconciliation process&nbsp;</li><li>Communicate with relevant departments to understand the root cause of discrepancies and implement corrective actions&nbsp;</li><li>Maintain detailed and accurate records of reconciliation activities&nbsp;</li><li>Prepare reports on reconciliation status, discrepancies identified, and resolutions made.&nbsp;</li><li>Assist in the development and implementation of standardized reconciliation procedures and policies&nbsp;</li><li>Suggest improvements to existing reconciliation processes to enhance efficiency and accuracy&nbsp;</li><li>Ensure compliance with internal controls, company policies, and regulatory requirements&nbsp;</li><li>Adhere and support the bank Risk &amp; Control framework through various programs which include appropriate Key Risk Controls Self-Assessment&nbsp;</li><li>(KRCSA), Key Risk Indictors (KRI), Management Risk Awareness (MRA), Incident Reporting (IRF) and Business Continuity Management (BCM)&nbsp;</li><li>Adhere to best practices in reconciliation and financial reporting&nbsp;</li><li>Liaise with internal and external stakeholders, including finance teams&nbsp;</li><li>Provide support during audits and regulatory reviews by supplying necessary documentation and explanations.&nbsp;</li></ul> Requirements: <ul><li>Diploma/ Bachelor’s degree holder&nbsp;</li><li>Previous experience in Banking &amp; Financial services industry is preferred&nbsp;</li><li>Some knowledge and understanding on operational risk management and financial industry regulations will be a plus&nbsp;</li><li>A team player, strong interpersonal and communication skills.&nbsp;</li><li>Ability to work effectively, under pressure, in a rapid changing environment, as well as autonomously and as an effective member of a dynamic team.&nbsp;</li><li>Possesses good analytical and problem-solving skills&nbsp;</li><li>Self-driven, meticulous and able to operate expeditiously to deliver results and meet tight timelines&nbsp;</li></ul>

Key responsibilities includes:<ul><li class="ql-align-center">Process and/or approve data maintenance requests with accuracy and within established SLA in compliance with regulatory laws, internal policy and procedures.</li><li class="ql-align-center">Ensure proper handling of documents and that all documents are always accounted for.</li><li class="ql-align-center">Assist with queries/escalation from other functions ( Middle Office, Relationship Managers, Branches ) to deliver quality service that exceeds customers’ expectations.</li><li class="ql-align-center">Ensure all controls – Start of day, intraday and End of day are meticulously followed, and evidence kept of the same.</li><li class="ql-align-center">Implement and maintain a high standard of operations control and compliance to always protect the Group’s and Clients’ interests.</li><li class="ql-align-center">Ensure in the processing of requests that they are always ‘audit worthy’ and will pass scrutiny of the various 1st, 2nd and 3rd lines of defence teams.</li><li class="ql-align-center">Strong commitment and drive to Eliminate, Simplify and Automate process.</li><li class="ql-align-center">Provide support in ad-hoc project and tasks as directed by Team Head and Department Head.</li></ul>

Responsibilities: <ul><li>Accurately process trade finance transactions, including Letters of Credit (LC), Standby Letters of Credit (SBLC), Documentary Collections, and Trade Loans.</li><li>Ensure timely and accurate execution of trade finance transactions, adhering to internal policies and regulatory requirements.</li><li>Verify trade documents for completeness and compliance with UCP 600, ISBP, and other relevant trade finance govering rules and regulations.</li><li>Liaise with counterparties and internal stakeholders to address inquiries and resolve issues related to trade finance transactions.</li><li>Maintain accurate records of all trade finance transactions and activities, daily reconciliation.</li><li>Assist in resolving operational issues and ensuring seamless trade finance operations.</li></ul> Requirements: <ul><li>Minimum 3 years of Trade Finance Operations experience.</li><li>Sound knowledge in International Trade Governing Rules of UCP, ISBP, URC, URR, Incoterms.</li><li>Familiarity with AML/CFT Guidelines for Trade Finance.</li><li>Meticulous and possess a keen eye for details.</li><li>Strong analytical, problem-solving, follow-up and communications skills.</li><li>Able to work independently and a strong team player.</li><li>Proficient in Microsoft Office applications.</li><li>Minimum a recognized degree in a relevant field.</li></ul>

Responsibilities: <ul><li>End-to-End Recruitment: Manage the entire recruitment process for a variety of positions, from sourcing and interviewing to offer negotiation and onboarding.</li><li>Talent Sourcing: Utilize a variety of channels (LinkedIn, job boards, networks) to identify and attract top candidates. You will also leverage your personal network within Japan to help identify high-quality candidates.</li><li>Candidate Screening: Conduct in-depth interviews to evaluate candidates technical and cultural fit for roles.</li><li>Stakeholder Management: Partner with hiring managers to understand hiring needs, provide regular updates, and advise on talent trends and market conditions in Japan.</li><li>Market Expertise: Be a subject matter expert in recruiting for roles in Japan and stay updated on the latest hiring trends and compliance regulations.</li><li>Relationship Building: Cultivate strong relationships with candidates and hiring managers to ensure a smooth and positive hiring process.</li><li>Reporting &amp; Metrics: Maintain and track recruitment data, providing regular reports on the progress of hiring activities, as well as contributing to improvements in the recruitment process.</li></ul> Requirements: <ul><li>Experience: Minimum of 5 years of recruiting experience, with a focus on hiring for positions based in Japan. Familiarity with the Japanese job market and recruitment practices is essential.</li><li>Language Skills: Fluent in Japanese (native-level or near-native) and strong communication skills in English.</li><li>Expertise: Proven experience in recruiting for a variety of roles (technical, non-technical, and leadership positions). Experience hiring for multinational companies is a plus.</li><li>Candidate Sourcing: Strong skills in using various sourcing tools and channels, including LinkedIn, job boards, and personal networks, to identify top talent.</li><li>Remote Work: Comfortable working remotely, with strong time management and communication skills to collaborate effectively across teams.</li><li>Cultural Fit: A deep understanding of Japanese business culture and the ability to assess cultural fit for potential hires.</li></ul>

&nbsp;Responsibilities:<ul><li class="ql-align-justify">Lead and manage the processing team which includes credit operations and projects delivery. </li><li class="ql-align-justify">Responsible for the day-to-day operations and project of retail credit operations as well as processing of legal and security documentation. </li><li class="ql-align-justify">Demonstrates functional and technical expertise required to perform core aspects of the job. </li><li class="ql-align-justify">Coordinate with other divisions and vendors to ensure successful delivery of related services.</li><li class="ql-align-justify">Able to formulate system and work processes and process improvements for a holistic approach to operational requirements. </li><li class="ql-align-justify">Manage projects undertaken by department in accordance with agreed project terms and ensure successful implementation within agreed time frame and budget.</li></ul>Qualifications: <ul><li>Bachelor degree in related discipline. </li><li class="ql-align-justify">At least 8 years’ experience in&nbsp;lending, loan operational processes and possesses areas of expertise in&nbsp;retail credit operations, regulatory and legal compliance. </li><li class="ql-align-justify">Equip with functional and technical expertise required to perform core aspects of the job, including sound knowledge of lending, credit, treasury and trade financing, regulations, and legal guidelines.</li><li class="ql-align-justify">Proven track record in&nbsp;managing a sizeable operation team with strong exposure to retail credit lending (including Housing Loan and Car Loan), and knowledge of relevant&nbsp;application systems. </li><li class="ql-align-justify">Well-developed leadership, communication, interpersonal and organization skills </li><li class="ql-align-justify">Strong quantitative, analytical, and problem-solving skills. </li><li class="ql-align-justify">Ability to manage multiple initiatives and to work under challenging and demanding circumstances to meet deadlines.</li></ul>

Responsibilities: <ul><li>Preparation of documentation and conduct CDD in a timely manner (FIG).</li><li>To liaise with RMs on the required documentation</li><li>Ensure that ongoing CDD reviews are conducted in tandem with internal process and policies</li><li>Ensure data accuracy in systems and documentation</li><li>Extraction of data from worksheets and reports for distribution to respective Business segments for necessary follow-up actions</li><li>Assisting BUs to respond to various CDD enquiries, which may originate from the local authorities or from correspondent banks, over client’s profile</li><li>Perform screening assessment and escalate material hits, where applicable for further clearance.</li><li>Assisting the Team Leader in providing regular statistics and presentations for updating to Senior Management</li><li>Participating in ad-hoc assignments and projects, e.g., audit, user acceptance testing etc. where required</li><li>Providing advisory support to the BUs in CDD related matters, where applicable</li></ul> Requirements: <ul><li>Tertiary holder and above</li><li>Prior working experience of at least 4-6 years in KYC / CDD roles.</li><li>Detail-oriented, yet able to think flexibly and independently to resolve problems</li><li>Knowledge of MAS regulations will be an added advantage.</li><li>Maintaining a high degree of knowledge in MAS 626 regulations and associated regulatory requirements for AML/CFT and Sanctions.&nbsp;</li><li>Emotionally mature and able to communicate maturely and independently with various stakeholders within the Bank</li><li>Comfortable with data handling, and able to perform functions on Excel, such as VLOOKUP, Pivoting and generating various graphs / charts, etc.</li><li>Attentive to details with a strong sense of interest in developing a career as a KYC / CDD specialist</li><li>Good command of both written and spoken English. The ability to speak / read additional languages is an advantage</li><li>Able to raise sensitive or potentially contentious issues in a constructive manner to arrive at appropriate solutions</li><li>Self-driven and a team player with strong interpersonal skills to communicate, influence and negotiate</li><li>Certification as an AFC specialist (e.g., CAMS / Diploma in AML, Governance and Risk) with a recognized institution will be an advantage</li><li>Language required to “Mandarin / Chinese”.&nbsp;</li></ul>

Responsibilities: <ul><li>Support the Team Manager in undertaking joint ownership, accountability, and execution in overall AML CDD strategic program for the customer segments within Group Wholesale Banking&nbsp;</li><li>Consistently review &amp; work with key stakeholders to enhance work processes to achieve operations efficiency while ensuring consistent interpretation and implementation of Group Compliance AML/CFT policies and framework&nbsp;</li><li>Revise and update local SOP and workflow processes for operational efficiency and effectiveness&nbsp;</li><li>Conduct AFC related training to the team&nbsp;</li><li>Escalate and highlight potential concerns / risks and proactively share best risk management practices&nbsp;</li><li>Ensure agreed SLAs supported by the teams are met&nbsp;</li><li>Responsible for checking and signing off complex and high-risk customers due diligence profiles for all jurisdictions&nbsp;</li><li>Work with Group AFC Ops function to manage queries during External / Internal Audit, Group Compliance and Regulatory Audit for favourable review outcomes&nbsp;</li><li>Support and work with the KYC teams performing CDD fulfillment to meet with Bank and Regulatory requirements pertaining to customer’s life cycle with the Bank.&nbsp;</li><li>Focus on procedures and processes to enable the KYC teams to achieve monthly satisfactory score for Key Operational Risk Indicator (KORI) metrics&nbsp;</li><li>Provide oversight and steer to ensure alignment of bank’s management responsibility and principles for effective risk and controls and connectivity across the teams and with Group AFC Ops&nbsp;</li><li>Support Group AFC Ops in FACTCA and CRS reporting matters&nbsp;</li></ul> Requirements: <ul><li>At least 8 years of relevant experience in KYC / CDD.</li><li>A track record in risk and regulatory matters pertaining to know your customer (KYC) and financial crimes risks and typologies in ensuring customer due diligence is executed appropriately, with a clear thought process, rather than a tick box exercise&nbsp;</li><li>Experienced in analyzing and quantifying issues tied to AML CDD / transactions / activities surveillance.&nbsp;</li><li>To demonstrate relevant experience in the management of people and relationships via supervisory experiences.&nbsp;</li><li>Together with the Group AFC Ops (where applicable), support to advise senior stakeholders with a level of confidence, knowledge, and stature in the handling of customers’ due diligence requirements&nbsp;</li><li>Align thinking and behaviours that are in tandem with the Bank’s commitment against financial crimes, with the highest level of integrity and the ability to balance commercial objectives with the exercise of independent and prudent judgement&nbsp;</li><li>Certification as an AML specialist (e.g., CAMS / Diploma in AML) with a recognized institution will be an advantage</li><li>Proficient in Mandarin is an added advantage</li></ul>

Responsibilities: <ul><li>Support the Head AFC Ops (COE) in taking ownership, accountability, and execution in overall AML CDD strategic program for the Corporates &amp; Investment Banking segment.</li><li>Consistently review &amp; work with key stakeholders to enhance work processes to achieve operations efficiency while ensuring consistent interpretation and implementation of&nbsp;</li><li>Group Compliance AML/CFT policies and framework</li><li>Revise and update local SOP and workflow processes for operational efficiency and effectiveness</li><li>Provide timely management reporting and conduct AFC related training to the team</li><li>Highlight of potential concerns / risks and proactively share best risk management practices.</li><li>Ensure agreed SLAs supported by the teams are met</li><li>Responsible for checking and signing off complex and high-risk customers due diligence profiles for all jurisdictions</li><li>Work with Head AFC Ops (COE) and Group AFC Ops function to manage queries during External / Internal Audit, Group Compliance and Regulatory Audit for favourable review outcomes</li><li>Oversight and management of the KYC teams performing CDD fulfillments to meet with&nbsp;</li><li>Bank and Regulatory requirements pertaining to the customer’s life cycle with the Bank.</li><li>Focus on procedures and processes to enable the KYC teams to achieve monthly satisfactory score for Key Operational Risk Indicator (KORI) metrics</li><li>Provide oversight to ensure alignment of bank management responsibility and principles for effective risk and controls and connectivity across the teams and with Group AFC Ops</li><li>Manage business efficiency of Overseas Branch Entities via centralization platform by ensuring relevant policies and standards are continuously reviewed and updated to reflect relevant changes and best practice</li><li>Swift KYC Registry maintenance of Bank’s counterparties through the uploading of Bank’s information and responding to RFIs from counterparty Banks’</li><li>Support Group AFC Ops in FACTCA and CRS reporting matters</li></ul> Requirements: <ul><li>A strong track record in risk and regulatory matters pertaining to Know Your Customer (KYC) and financial crimes risks and typologies in ensuring customer due diligence is executed appropriately, with a clear thought process, rather than a tick box exercise.</li><li>At least 10 years of relevant experience in KYC / CDD.</li><li>Experienced in analyzing and quantifying complex strategic issues tied to AML CDD / transactions / activities surveillance.</li><li>To demonstrate relevant experience in the management of people and relationships via supervisory experiences and proven leadership ability. Including the skills to develop, coach and grow teams</li><li>Able to advise senior stakeholders with great skill and a level of confidence, knowledge and stature to provide advice in the handling of customers’ due diligence requirements</li><li>Strong at influencing thinking and behaviors that align with the Bank’s commitment to financial crimes, with the highest level of integrity and the ability to balance commercial objectives with the exercise of independent and prudent judgement</li><li>Certification as an AML specialist (e.g., CAMS / Diploma in AML) with a recognized institution will be an advantage</li></ul>

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12 kuala lumpur Jobs found

Card Authorisation & Fraud Detection Analyst

Team Lead – Financial Payments / Account Maintenance - Channel Operations Centre

Sr Officer (Team Member) – Reconciliation

Senior Officer/Manager /Team Lead - Cash Management / Swift Ops / Corp Account (Static Maintenance)

Sr Officer / AVP - Trade Ops - Doc Collection / LC Advising / Import Export Loan

Japanese Senior Recruiter

AVP / VP, Credit Administration & Control - Wholesale / Retail Operations

AVP - FIG (Client CDD/KYC)

Deputy Team Lead (VP1/2) – KYC / CDD / AML

SVP / FVP - KYC Operations - GWB

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12 kuala lumpur Jobs found

Card Authorisation & Fraud Detection Analyst

Team Lead – Financial Payments / Account Maintenance - Channel Operations Centre

Sr Officer (Team Member) – Reconciliation

Senior Officer/Manager /Team Lead - Cash Management / Swift Ops / Corp Account (Static Maintenance)

Sr Officer / AVP - Trade Ops - Doc Collection / LC Advising / Import Export Loan

Japanese Senior Recruiter

AVP / VP, Credit Administration & Control - Wholesale / Retail Operations

AVP - FIG (Client CDD/KYC)

Deputy Team Lead (VP1/2) – KYC / CDD / AML

SVP / FVP - KYC Operations - GWB

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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