Technical Support Specialist

Digital Marketing Specialist

SFE (Sales Force Effectiveness) Manager

Lead UI Engineer

Technical Support Engineer

Brookfield Culture
Brookfield has a unique and dynamic culture.  We seek team members who have a long-term focus and whose values align with our Attributes of a Brookfield Leader:  Entrepreneurial, Collaborative and Disciplined.  Brookfield is committed to the development of our people through challenging work assignments and exposure to diverse businesses.
Job Description 
Technology Services (TS) is responsible for delivering all enterprise infrastructure, applications and related end user technology services across all Brookfield business groups, comprised of approximately 6,500 users. The Deskside Technician is the face of Technology Services, providing first-line support to end users. 
The Technical Support Specialist will report to the Team lead, Deskside.  In addition to incident logging, resolution, and ownership, the Deskside Technician will collaborate with team members and other Technology Services teams to maintain and improve the end user experience of all Brookfield users. 
The ideal candidate for this role will possess the following attributes.
•	Accountability – candidate has a sense of ownership when troubleshooting a problem and will see things through to completion.
•	Professionalism - candidate maintains composure and integrity while providing timely support to end users.  
•	Detail Oriented – candidate takes the time to listen and understand the issue and works with the appropriate teams to resolve. 

Responsibilities:
•	Provides exceptional deskside and remote support to Brookfield users.
•	Owns and follows up on IT support requests and problem tickets until user confirms resolution. 
•	Provides installation, configuration, maintenance and troubleshooting support of computer hardware, software, audio/visual, networks, printers, and computer peripherals.
•	Provides technical training to end users. 
•	Ensures past incidents and resolutions are documented appropriately according to knowledge management standards. 
•	Positively represents Brookfield Technology Services with professionalism in all interactions. 
•	Proactively follows up on IT service requests/IT problem tickets until customer confirms resolution.
•	Collaborates with other team members to provide efficient, full-service support. 
•	Participates in testing new desktop technologies and software. 
•	Technician must maintain professionalism, good attitude and appropriate behavior with all users and vendors.
•	Technician will provide customer technical education, and support high level technical problems.
•	Assists, encourages, and serves as a backup to other team members.
Technical Skills
Knowledge of the following:
•	ITIL Methodology
•	Proficient with the following technologies: 
o	Windows 10 & 11, 
o	Microsoft Office (O365)
o	Internet Browsers, 
o	Local Account Management, 
o	Installs and removals, Registry, Command line, Service management systems and System Management Tools,
o	MFA (Microsoft Authentication)
o	VPNs
•	Proficient with the following hardware:
o	Desktop / Laptop
o	iPad/iPhone, 
o	Android Phones/Devices 
o	Printers
o	Cisco Video Conferencing equipment, 
o	Teams phones
•	Knowledge of wide area networks (SDWAN), TCP/IP, and Server OS is desired.
Experience
•	5+ years of related experience
•	Bachelor’s degree in computer science, business computing, or a related field, or equivalent combination of education, certification, and experience.
•	Preferred experience with financial services, with front office support a plus
•	Experience in a related role requiring, timeliness, customer service, organization, prioritization, troubleshooting, and working independently to successfully install, configure, maintain, and support Windows and/or Mac desktop operating systems and software.
•	Strong and effective customer relationship management skills and process/practice experience
•	Experience working with third-party service provider service delivery execution and business governance.
•	Experience with ServiceNow ticketing system preferred, but not required.
•	Understands the importance and is vigilant with Cybersecurity matters.



Responsibilities:
•	Provides exceptional deskside and remote support to Brookfield users.
•	Owns and follows up on IT support requests and problem tickets until user confirms resolution. 
•	Provides installation, configuration, maintenance and troubleshooting support of computer hardware, software, audio/visual, networks, printers, and computer peripherals.
•	Provides technical training to end users. 
•	Ensures past incidents and resolutions are documented appropriately according to knowledge management standards. 
•	Positively represents Brookfield Technology Services with professionalism in all interactions. 
•	Proactively follows up on IT service requests/IT problem tickets until customer confirms resolution.
•	Collaborates with other team members to provide efficient, full-service support. 
•	Participates in testing new desktop technologies and software. 
•	Technician must maintain professionalism, good attitude and appropriate behavior with all users and vendors.
•	Technician will provide customer technical education, and support high level technical problems.
•	Assists, encourages, and serves as a backup to other team members.


Role Description:&nbsp; <ul><li>Our client is seeking a dynamic and results-driven Digital Marketing Specialist to join our team on a freelance, project-based basis.</li><li>The ideal candidate will have hands-on experience in digital marketing, influencer marketing, and new media channels like podcasts, with a strong background in performance marketing.</li><li>This role offers an exciting opportunity to work with a growing company in the following industries: OTC Healthcare/Consumer Goods/Health and Wellness/E-commerce.</li></ul> Responsibilities: <ul><li>Partner with brand marketers to understand brand strategy, tactical plans, campaign requirements, data needs, and operational support associated with their digital marketing efforts</li><li>Plan and carry out marketing and promotional activities for the brand.</li><li>Ensure timely and compliant delivery of operational responsibilities in accordance with project milestones.</li><li>Serve as a subject matter expert for digital marketing best practices, internal processes, and systems related to digital marketing.</li><li>Help brand marketers ensure adequate data capturing and reporting are in place for all digital marketing initiatives.</li><li>Facilitate continued educational/training opportunities for internal marketing stakeholders and external agency teams</li><li>Gather future business requirements and represent the voice of the brand as additional digital marketing capabilities/platforms are established.</li><li>Cultivate strong partnerships with external agency teams, suppliers, and vendors in support of Brand and/or Digital Operations efforts.</li><li>Lead and execute media plans; Identify and optimize digital channel mix to help grow the brands.</li><li>Oversee all digital paid advertisements and third-party digital vendor management.</li><li>Analyze data by mapping current digital tactics to identify gaps, opportunities, and insights to optimize spend, performance &amp; ROI</li><li>Proficiency in core marketing capabilities such as digital creative development, segmentation, investment optimization, etc.</li><li>Experience in managing multiple external agency partners and internal marketing partners to meet deadlines in alignment with SOWs.</li><li>Work with overseas counterparts to ensure alignment of brand objectives.</li><li>Plan, conceptualize, and develop new product launches.</li><li>Manage media communication, advertising, and campaign/promotion on both offline and online (social media, Facebook, Instagram)</li><li>Manage brand presence in social networking sites including Facebook, Twitter, and other relevant blogs, sites, e-commerce, and forums</li><li>Monitor social media for conversations and trends related to company brand and feedback insights to the Regional to align overall business strategy</li><li>Measure the impact of social media programs; analyze, review and report on the effectiveness of our company’s social&nbsp;</li></ul> Requirements: <ul><li>Bachelor’s degree (or) masters degree in marketing or related fields.</li><li>6+ years of relevant experience, preferable within the bio/pharma industry with at least 5 years of digital marketing experience</li><li>Exceptionally strong analytical skills, Communication Skills with the ability to evaluate KPIs, present learnings based on data and optimize</li><li>In-depth knowledge of digital marketing within the pharmaceutical or healthcare industry.</li><li>Freelance, Project-Based Work: Must be willing to work on a freelance, project basis, with flexibility on timelines and deliverables.</li><li>Operational Experience: Must have direct operational experience in digital marketing, influencer marketing, and new media, including podcasts.</li><li>Performance Marketing Expertise: Proven experience in performance marketing, with a focus on driving measurable results like conversions and ROI.</li><li>Proficiency in managing paid campaigns across multiple platforms (Google Ads, Meta, TikTok).</li><li>Experience in managing Influencer campaigns on Social Media platforms like Tik Tok, YouTube shorts and Meta.</li><li>Industry Experience: Experience in OTC healthcare, consumer goods, or consumer services is required.</li><li>Strong experience working closely with advertising agencies.</li><li>Self-Motivated &amp; Independent: Ability to manage projects independently and deliver results with minimal supervision.</li><li>Strong Communication Skills: Excellent written and verbal communication skills, with the ability to engage and collaborate with both internal teams and external partners.</li></ul> Why Join Us: <ul><li>Growth Opportunity: Be a part of a rapidly expanding company with a strong entrepreneurial culture.</li><li>Flexibility: Enjoy a remote working environment.</li><li>Impact: Play a crucial role in expanding the profile and reach of “Our client” and its brands in the US market. </li><li>If you are a motivated, strategic thinker with a passion for consumer marketing and sales, we invite you to apply and join our dynamic team at our client.</li></ul>

Job Purpose: <ul><li>An SFE Manager is responsible for optimizing the performance and productivity of a sales team through strategic planning, analytics, and process improvements.&nbsp;</li><li>This role involves developing and implementing sales strategies, monitoring key performance indicators (KPIs), and ensuring the alignment of sales efforts with business objectives.</li></ul> Responsibilities:&nbsp; <ul><li>Develop and execute sales force effectiveness strategies.</li><li>Align sales team efforts with overall business goals.</li><li>Design territory and sales team structures for optimal coverage.</li><li>Define and track KPIs (e.g., sales growth, conversion rates, call productivity).</li><li>Conduct sales data analysis to identify trends, gaps, and improvement areas.</li><li>Provide insights and recommendations to senior management.</li><li>Optimize sales workflows and reduce inefficiencies.</li><li>Implement CRM tools and other sales automation solutions.</li><li>Ensure data-driven decision-making within the sales team.</li><li>Identify gaps and provide sales training programs.</li><li>Develop coaching initiatives to enhance sales team capabilities.</li><li>Ensure adherence to best practices in sales execution.</li><li>Monitor industry trends and competitor performance.</li><li>Provide insights to adjust sales strategies accordingly.</li><li>Work closely with marketing and product teams for aligned messaging</li><li>Liaise with marketing, operations, and finance teams for seamless execution.</li><li>Support business planning and forecasting.</li><li>Facilitate communication between sales teams and senior leadership.</li></ul> Job Dimensions (Indicate key factors and figures): <ul><li>KPIs within identified units</li><li>Measures overall revenue growth in the identified units.</li><li>Tracks the company’s share in specific therapeutic areas or regions.</li><li>Compares actual sales versus assigned targets.</li><li>Measures revenue contribution per sales rep.</li><li>Number of visits made to HCPs (doctors, pharmacists) per rep.</li><li>Percentage of target customers (HCPs, institutions) engaged.</li><li>Measures quality of engagement with HCPs.</li><li>Tracks usage of CRM, e-detailing, or remote engagement tools.</li><li>Evaluates the accuracy of segmenting HCPs based on potential.</li><li>Measures HCPs satisfaction with salesforce interactions.</li><li>Number of medical education sessions, roundtables, or speaker programs conducted.</li><li>Evaluates cost-effectiveness of sales visits.</li><li>Compares performance across different territories.</li><li>Ensures optimized stock levels and reduced wastage.</li></ul> Requirements: Education: <ul><li>Minimum bachelor’s in business, Sales, Marketing, analyst or related fields.</li></ul> Experience: <ul><li>5-8 years in sales, business analysis, or commercial excellence roles, preferably in pharmaceutical, FMCG, or technology industries.</li></ul>

Role Description: <ul><li>We are seeking a UI Lead to help create our next-generation products that satisfy our customer’s needs.</li><li>The UI Lead will use their deep professional knowledge and an understanding of the customer environment to propose and develop new and innovative solutions to customer problems.</li><li>They will use their understanding of applied engineering, product lifecycle and technology advancement to help align and solve problems across multiple product lines using similar technology.</li><li>The successful candidate will be hands on and curious with a focus on technology, remote collaboration, the application of engineering principles, and the ability to influence cross functionally to achieve department goals.</li><li>This role will report to the Technical Program Manager and will work from our Pune office</li></ul> Responsibilities: <ul><li>Define the infrastructure and the software architecture for the React-based Front End related to a specific set of products and projects.</li><li>Act as a lead and a mentor to offshore teams, including code review, best practices, architecting, product thinking, and code quality.</li><li>Develop platform software and collaborate across engineering groups to maximize the use of common emerging platform technologies, conventions, technological building blocks.</li><li>Collaborate with Product Management, Architects and Product Owners from various teams and Executive leaders to define the business and technical strategy.</li><li>Collaborate with global engineering leads at various businesses to establish and drive adoption of conventions and innovation.</li></ul> Requirements: <ul><li>Education: Bachelors or higher degree in a related technical field (Electrical, Electronics Engineering/Computer Engineering)</li><li>8+ Years in front end development</li><li>5+ years in architecture, design, implementation, and/or support of a micro front end that consumes high distributed service-oriented architectures, having an architectural sense for ensuring availability, reliability, scalability and security.</li><li>Experience with UI and UX concepts using modular and reusable UI components.</li><li>Experience with refactoring large code bases using safe techniques.</li><li>Experience building CI/CD pipelines. DevOps and Devsecops, version control, and system testing with Gitlab and Jenkins</li><li>Experience creating and obtaining actionable insights from Datadog, Elasticsearch, Prometheus, and Grafana</li><li>Experienced with programming and scripting languages such as JavaScript, CSS, React.js, GO</li><li>Willingness to learn and teach complex technologies.</li></ul>

Overview:&nbsp; <ul><li>You shall be a part of the Technical Support Center (based out in Pune, India).</li><li>The Technical Support Center is a team of highly responsive technology specialists whose #1 focus is to</li><li>support/resolve the customers for Presales and Post Sales Technical issues while delivering the best</li><li>possible customer experience.&nbsp;</li><li>You can measure your success through excellent financial results, growing</li><li>customer happiness metrics, industry recognition, on time resolution and employee happiness scores.</li><li>You shall be the first point of contact for customers and partners all over Americas, EMEA &amp; APAC.</li><li>Youll have insight on the detailed functionality of products and partner with all distributed</li><li>elements of the service chain.</li></ul> Responsibilities: <ul><li>You will be responsible for creating and driving support tickets within the required SLA parameters.</li><li>will depend on you to provide the highest standard of customer support for Switching, routing</li><li>,security , Wireless, Cables &amp; Connectivity.</li><li>Remotely provide Presales as well as Post sales support making sure the customer is satisfied with the level of service provided. Manage the tech support day-to-day operations to achieve qualitative and quantitative targets at team/staff level and to maintain overall quality standards.</li><li>You shall be responsible for achieving all metrics for the respective customer/partner, as defined by the management with particular focus on customer satisfaction. </li><li>Gather the required information necessary to best handle customer software and technical inquiries.</li><li>Resolving the issues through Phone, chat and ticketing tool - communication channels.&nbsp;</li><li>Collaborate with Technical Support team members to properly manage customer queries and escalate when appropriate.</li><li>Document solutions for knowledgebase.</li><li>Work to support customer technical issues encompassing hardware, software, and networking.&nbsp;</li><li>Create knowledge base articles on products.</li><li>Connect with wide range of people and teams to find these solutions such as Solution Consultants,Product Line Managers, and the various plants.</li><li>Provide technical service for products and solutions in India and deliver professionally and</li><li>disciplinarily.</li><li>Deliver end to end solution as per customer demand.</li><li>Assist customers with Support Requests and engaging with other Teams ensuring follow up on each request and solution is provided.</li><li>Continuous improvement of their professional certification level.</li></ul> Requirements : <ul><li>Bachelor’s degree in Telecom, Computer Science, Electrical Engineering/Electronics/ IT.</li><li>CCNA Certified. Hirschmann switches, router and security devices knowledge would be added</li><li>advantage.</li><li>Minimum 3-10 years working experience.</li><li>2~3 year’s implementation experience in Managed and unmanaged switches, Internet wireless LAN,</li><li>Industrial Security Systems, Embedded Ethernet modules, Fiber optic field bus repeaters, Secure</li><li>remote access, Network Management Software, Industrial Connectors, industrial network security</li><li>products for process control, SCADA manufacturing and automation sectors.</li><li>Experience in customer support, service or after sales in networking system will be added advantage.</li><li>Understanding of networking protocols.</li><li>Knowledge of transmission technology, OTN and Network Access control would be a plus.</li><li>Hands-on experience with monitoring, network diagnostic and network analytics tools/network</li><li>configuration experience with Cisco etc.</li><li>Ability to quickly learn new or unfamiliar technology and products using documentation and internetresources.</li><li>Basic Level of understanding of Routing and Switching, Basic Data networking, including DHCP, RSTP, VLAN, QoS, IGMP, network redundancy, IP routing protocols and standard VPN technology.</li><li>Industrial networking and IIoT/IoT digitalization knowledge would be added advantage.</li><li>Good English in reading and written, and good oral English is a must.</li><li>Ability to multitask in a fast-paced environment.</li></ul>

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5 remote Jobs found

Technical Support Specialist

Digital Marketing Specialist

SFE (Sales Force Effectiveness) Manager

Lead UI Engineer

Technical Support Engineer

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5 remote Jobs found

Technical Support Specialist

Digital Marketing Specialist

SFE (Sales Force Effectiveness) Manager

Lead UI Engineer

Technical Support Engineer

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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TALENT

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