Service Delivery Manager

Partner Solutions Engineer - IOT

Sr. Analyst – Enterprise Systems

Senior Data Engineer

Responsibilities: Manage Relationship with business on Run service: <ul><li>In charge of Run activities for applications or services and conduct business review with business representatives</li><li>Manage escalation from business teams and ensure business continuity and follow till closure</li><li>Manage dependencies and trigger hierarchical escalation protocol as needed ("pending by user, awaiting vendor status" tickets etc.)</li><li>Own critical outbound communications from IT with business</li><li>Conduct or collaborate with BRM for demand management for minor evolutions in alignment with build teams</li><li>Track and ensure business satisfaction and take necessary action to improve CSAT progressively</li><li>Contribute to larger community of SDM and ITSM Process Owner.</li><li>Onboard other scope into service as the organization is moving to Platform organization.</li></ul> Monitor and control service delivery: <ul><li>Take ownership of major incidents, ensuring coordination of resolving parties, effective communication to stakeholders and post incident review</li><li>Review ticket backlog (especially aging tickets) on regular basis and prioritize as per SLA commitments when applicable</li><li>Track, analyze and report metrics (SLA and KPI) and take corrective actions as needed for service excellence</li><li>Work with Application management service partner to generate actionable insights to improve system availability and performance</li><li>Ensure Knowledge Mgmt. and build to run practices are followed and regularly conduct audits</li><li>Recommend, monitor, and ensure continuous improvement activities are delivered by AMS teams</li><li>Increase the ITIL compliance for all services delivered by teams (incident, problem, change.)</li><li>Review global process KPIs using power BI dashboard for process excellence and draft process improvement suggestions</li><li>Lead change management including process governance, CAB &amp; quality control.</li></ul> Requirements: <ul><li>High level of business orientation</li><li>Proactive and process mindset</li><li>Solid IT process knowledge with very good ITIL understanding</li><li>Practical knowledge and experience on IT process development and service roll outs</li><li>Strong experience in supplier collaboration with offshoring model (located in India)</li><li>Demonstrated ability to communicate effectively with different stakeholders (both written and oral).</li><li>Ability to operate in a large and complex organization which is transformation to become more professional.</li><li>Strong Change Management skills</li><li>Excellent problem solving &amp; team collaboration skills</li><li>Experience on SAP function modules (FICO, SD, MM, WM)</li><li>Proven 6+ years working experience as an IT service delivery manager or coordinator</li><li>Knowledge of IT Service Management ITIL EXPERT certification will be appreciated)</li><li>Proven track record in IT/IS Project Management (PMI, Prince 2 certification will be appreciated) including coordination of various teams and service providers</li><li>Experience on SAP (SRM, ABAP, GRC)</li><li>Proficiency in using ServiceNow, PowerBI</li></ul>

Responsibilities: <ul><li>Involves working closely with industrial partners to evaluate their technical readiness, helping them align with client architectural plays and providing technical direction to develop new solutions and services offerings</li><li>Collaborate with partners to help them build IoT solutions aligned with our client strategy.</li><li>Provide strategic feedback on technology trends and develop business plans for partner enablement.</li><li>Lead partner training initiatives and assist in positioning our client solutions effectively.</li><li>Work cross-functionally with internal teams to adapt or create solutions addressing partner needs.</li><li>Create and deliver compelling solution demonstrations and prototypes</li><li>Provide feedback to product and engineering teams to improve IoT SDKs, APIs, and documentation.</li></ul> Requirements: Industry &amp; Partner Experience: <ul><li>Experience working with partner companies or Gold/Select resellers</li><li>Exposure to automation environments, particularly with Rockwell Automation, Honeywell, or other industrial control vendors</li><li>Familiarity with the integration of OT (Operational Technology) and IT networks</li></ul> Technical Expertise: <ul><li>Strong hands-on knowledge of networking technologies (routing, switching, wireless, security)</li><li>Understanding of security solutions (e.g., ASA/FTD Firewalls, ISE, Umbrella, Duo, etc.)</li><li>Knowledge of network design and architecture in industrial or enterprise environments</li><li>(Optional) Experience with cloud networking (Meraki, SD-WAN, Azure, AWS, etc.)</li></ul> Presales &amp; Commercial Skills: <ul><li>Experience in a presales or customer-facing technical role</li><li>Ability to design and architect solutions based on customer requirements</li><li>Skilled at creating technical proposals, BoMs, solution documentation, and presenting to clients</li><li>Strong communication skills to interface with both technical and business stakeholders</li><li>Familiarity with commercial engagement models (SOWs, pricing, licensing)</li><li>Certifications (Preferred but not mandatory)</li><li>Certifications: CCNP, CCIE (preferred), or other relevant certifications</li><li>Industrial certifications: Rockwell Certified Network Engineer (RCNE), Honeywell Network Specialist, etc.</li><li>Cloud certifications (AWS/Azure/Meraki) – optional</li></ul>

Responsibilities: <ul><li>Configure, implement, enhance, support, and test applications supporting global SAP Finance functions.</li><li>Develop and improve a new global SAP S4 template, with a rollout planned over the next 3–5 years.</li><li>Participate in SAP implementation projects, focusing on Finance and Controlling areas and integration points with logistics modules (SD/MM/PP).</li><li>Prepare and execute master data and transactional data migration activities.</li><li>Define Finance data standards and governance rules.</li><li>Provide training to business and project teams as required.</li><li>Identify, evaluate, and implement opportunities to improve systems and procedures, including documenting business requirements, designing, and implementing solutions.</li><li>Prepare development specifications and collaborate with technical experts to design and test new programs or changes to existing programs. Serve as a project lead on SAP projects as required.</li><li>Work closely with all levels of staff within shared service finance and Business Unit (BU) controlling organizations.</li><li>Collaborate with the external AMS provider to continuously improve services for our client SAP ECC platforms and S4 system.</li></ul> Requirements: <ul><li>Bachelor’s degree in Computer Science, Information Systems, Business Administration with a Finance concentration, or equivalent experience.</li><li>Experience in SAP S4 with a complete project cycle.</li><li>Experience in SAP ECC Finance and Controlling.</li><li>Ability to work independently while meeting shifting deadlines.</li><li>Strong interpersonal skills to interact with staff and management at various levels.</li><li>Ability to understand and translate business needs into technical solutions.</li><li>Project management skills.</li><li>Strong analytical skills to investigate user issues and provide resolutions.</li><li>Ability to adapt to changing user requirements and business environments.</li></ul>

Responsibilities: <ul><li>Develop and implement accurate forecasting models to predict product demand using historical data.</li><li>Leverage time series analysis techniques to generate business insights and drive data-driven decisions.</li><li>Continuously optimize forecasting models to adapt to changing business needs and improve forecast accuracy.</li><li>Apply advanced ML algorithms (e.g., XGBoost, Random Forest, Deep Learning) to solve complex business problems.</li><li>Conduct exploratory data analysis (EDA) to uncover trends, anomalies, and actionable insights.</li><li>Develop and validate machine learning models to support various analytical use cases.</li><li>Design scalable and maintainable data pipelines and architectures to support analytical workflows.</li><li>Ensure high data quality and consistency across multiple data sources.</li><li>Collaborate with engineering teams to implement best practices in data storage, processing, and governance.</li><li>Build and deploy data solutions on Databricks, leveraging its ML and Spark capabilities.</li><li>Utilize AWS services (e.g., S3, EC2, Lambda, SageMaker) for scalable cloud-based model training and deployment.</li><li>Ensure cost-effective and optimized use of cloud resources in project implementations.</li><li>Design end-to-end analytics and ML solutions tailored to client needs.</li><li>Lead technical discussions and contribute to solution architecture.</li><li>Translate business requirements into technical specifications and deliver actionable results.</li><li>Understand key metrics and pain points within manufacturing and supply chain operations.</li><li>Use domain knowledge to frame problems accurately and drive impactful analytical outcomes.</li><li>Collaborate with stakeholders to ensure alignment between analytics and business goals.</li><li>Understand SAP modules related to supply chain and manufacturing (e.g., MM, PP, SD) Use SAP knowledge to enhance data modeling and business context understanding.</li></ul> Requirement: <ul><li>Skills Required: o Strong proficiency in Python o Expertise in Time Series Forecasting and Demand Forecasting o Familiarity with Advanced ML Algorithms and Data Analysis o Must have experience in Data Architecture – practical exposure required o Hands-on experience with Databricks and AWS (should be visible in past projects) o Design and solutioning experience highly valued</li><li>Strong background in data architecture, solution design, and end-to-end ML model lifecycle</li><li>Experience as Data Architect, Solution Architect, or in equivalent architectural roles</li><li>Should come from a product-based or data engineering-focused startup background</li></ul>

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Service Delivery Manager

Partner Solutions Engineer - IOT

Sr. Analyst – Enterprise Systems

Senior Data Engineer

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Service Delivery Manager

Partner Solutions Engineer - IOT

Sr. Analyst – Enterprise Systems

Senior Data Engineer

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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