Systems Engineer

EUC Engineering Consultant

Corporate Risk Analyst

Responsibilities: <ul><li>Respond, manage, and escalate (as needed) technical support requests via the ticketing system, telephone calls, and emails either directly or using remote support tools.</li><li>Responsible for supporting Business user end point devices (Laptops/desktops/Smart phones/Tablets /video conferencing services) either directly or using remote support tools on as-needed basis.</li><li>Ensure compliance of regulatory requirements including cGMP standards and site-specific SOPs when completing assigned functional activities.</li><li>Manage and maintain analytical laboratory and computerized manufacturing control systems in a GMP environment according to established regulatory requirements.</li><li>Perform L1 tasks on Server, Network and Telecom Infrastructure in USA &amp; Canada as needed.</li><li>Assist Core teams in performing L1 troubleshooting tasks on Security tools, technologies &amp; platforms like Crowdstrike, Zscaler, Zero Trust, Privileged access management.</li><li>Maintain inventories of endpoint devices, GMP assets and applications.</li><li>Ensure 100% compliance with the GMP Policies and Procedures.</li></ul> Operations: <ul><li>Handle day to day end user support tickets. Provides IT support to VIP users.</li><li>Work with central IT teams to resolve issues reported via helpdesk system.</li><li>Owns end-to-end responsibility for resolving issues in a timely manner.</li><li>Provides updates on Infrastructure health and corrective/preventive actions.</li><li>Maintains an up-to-date inventory of endpoint devices, servers, GMP assets, OT devices and Network devices.</li><li>Flexible to work in a multi-shift operation environment.&nbsp;</li><li>Can be onsite on need basis to assist during any crisis in off-business hours.</li><li>Ensure site IT SOPs are updated and supports site QA and CSV on GMP tasks.</li></ul> Requirements: Education Qualifications:&nbsp; <ul><li>Bachelor’s degree (IT) or similar Desired Certifications.</li><li>Certifications (preferred) – Current JNCIE-ENT, JNCIE, or CCIE certification/ CCNP, CEH, CISSP, MCSA etc.</li></ul> Experience Required: <ul><li>3 – 5 years’ experience working in a GMP compliant pharmaceutical laboratory/manufacturing environment.</li><li>Working Knowledge of Cisco, Juniper, Aruba Technologies &amp; Architectures (examples- Cloud &amp; Cloud Security, Networking- Network Segmentation, Patching, Next-Gen AV, Avaya VOIP, Teams based Conferencing systems)</li><li>Experience managing and maintaining servers, LAN, IP Phone and WAN systems; Switches/ Routers/ Access Points, VPNs; Knowledge of IT-OT Network Segregation.</li><li>Working knowledge of networking concepts such as Routing, Switching, VLANs, VPNs, DHCP and DNS.</li><li>Hands-on experience with Windows 10/11, Microsoft Office tools, common business applications, digital signing applications, Adobe software, Apple devices and L1 knowledge of Windows Server operating systems, Virtualization Hypervisors like VMWare and Wireless Networking devices like Aruba/HPE.</li><li>Has good knowledge for troubleshooting Microsoft 365 and Microsoft Teams rooms (conferencing systems)</li><li>Oversee and ensure timely repair/replacement of faulty hardware including endpoint devices, network hardware and appliances.</li><li>Well versed on GMP Infrastructure and Applications used in Manufacturing and Laboratories.</li><li>Well versed with GMP Procedures</li></ul>

Responsibilities: <ul><li>Assist in solutioning and bidding for new projects.</li><li>Engage client stake holders and business users.</li><li>Represent iCompaz in technology meetings.</li><li>Project manage EUC and cross functional projects.</li><li>Review project documentation.</li><li>Engage project, client and vendor resources to deliver projects.</li><li>Escalation point for troubleshooting for EUC technology.</li><li>Provide connection with various iCompaz internal teams and Offshore our client teams.</li><li>Manage technology partners and service providers for iCompaz and Client.</li></ul> Requirements: <ul><li>Degree in IT.</li><li>Minimum 6 years working experience in international companies.</li><li>Strong track record of managing EUC environment and executing projects.</li><li>Certification in Project Management, ITIL, Microsoft.Microsoft 365</li><li>Experience in MacOS is a strong plus.</li></ul>

Responsibilities: <ul><li>Apply open- and closed-source collection and analysis skills to author threat and risk intelligence reports and briefings. Identify and assess all-risk events and/or changes in the operating environment that have the potential to impact company people or operations.</li><li>Serve as generalist with broad knowledge of information collection protocols and company global risk priorities while maintaining subject matter expertise within their region.</li><li>Stay up to date on global developments, including but not limited to geopolitics, relevant regulation, natural hazards, physical and cybersecurity, industry trends, and organizational changes that might influence company people, operations, or shareholders.&nbsp;</li><li>Ensure the timely and accurate communication of risk information to ERSM and cross-functional leaders to support business decision makers and crisis management efforts.&nbsp;</li><li>Support the regional ERSM leader in the execution of security and resilience programs administration, travel safety, data integrity, compliance tracking, and reporting.</li><li>Support the development of key strategic deliverables, such as risk modeling, recurring emerging risk reports, and bespoke customer-driven requests.</li><li>Develop and maintain technical knowledge of systems and data. Develop and maintain datasets from various internal and external sources to identify trends, extract insights, and measure performance.</li><li>Engage with relevant risk information and industry networks to develop and maintain appropriate skillsets and cultivate a professional network.</li><li>Work collaboratively as well as independently to advance the security and resilience of company people and operations around the world.&nbsp;</li></ul> Requirements: <ul><li>Bachelor’s degree, local educational equivalent, or commensurate experience in relevant fields.</li><li>Advanced / native fluency in English and Chinese languages (speaking and writing).</li><li>Additional language proficiencies are a plus.&nbsp;</li><li>Strong organizational, written, and verbal communications skills, including exceptional time management.</li><li>Skilled using Microsoft Office 365 (Word, PowerPoint, Excel, Teams, etc.).</li><li>Familiarity with data management tools (e.g., MS Excel, SharePoint) and analytic tools (e.g., Power BI, Tableau) is a plus.&nbsp;</li><li>Flexibility to work outside of traditional hours for meetings with global colleagues in other time zones and/or to support crisis activations.</li><li>Experience or familiarity with continuous improvement models and processes is a plus.</li><li>Understanding of basic security, risk management, crisis management, or business continuity principles is a plus.</li><li>Ability to balance multiple priorities.&nbsp;</li><li>Interest in developing in the security and risk management field.</li><li>Critical thinking skills and an innovative mindset.&nbsp;</li><li>Interest in continuous learning and skills development.</li></ul>

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Systems Engineer

EUC Engineering Consultant

Corporate Risk Analyst

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Systems Engineer

EUC Engineering Consultant

Corporate Risk Analyst

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