International Customer Service Associate

Inside Sales Representative

Talent Partner- Executive Search and Talent Pipelining

Facility Mechanic

Category Manager

Plant Controller

Responsibilities: <ul><li>Provides dedicated support to International shippers, primarily supporting US operations, ensuring a seamless customer experience.</li><li>Analyzes and resolves Preferred account issues, taking full end-to-end ownership of each case until final resolution.</li><li>Focuses on First Call Resolution by effectively navigating systems, identifying root causes, and coordinating solutions across functions.</li><li>Builds and maintains strong relationships with internal partners (e.g., Billing, Delivery Information, Operations, Brokerage) to facilitate timely and effective issue resolution.</li><li>Develops and maintains trusted relationships with external customers through a strong customer-focused approach and proactive communication.</li><li>Connects the dots across processes, systems, and teams to identify gaps, prevent repeat issues, and drive sustainable solutions.</li><li>Demonstrates out-of-the-box thinking when resolving non-standard or complex customer scenarios.</li><li>Maintains a strong customer advocacy mindset, balancing internal requirements with external customer expectations.</li><li>Makes outbound calls and follow-as needed to ensure clear communication and customer satisfaction throughout the resolution process.</li></ul> Requirements: <ul><li>High school diploma, GED, or international equivalent</li><li>Strong English oral and written communication skills, with the ability to communicate clearly with both internal and external customers</li><li>Strong problem-solving and analytical skills, with the ability to think holistically across end-to-end processes</li><li>Proven customer focus, with the ability to build and maintain effective working relationships with customers and internal stakeholders</li><li>Ability to navigate multiple systems and tools efficiently</li><li>Demonstrated ownership mindset and accountability for results</li><li>Previous customer service experience</li><li>Experience supporting International or US-based operations is an asset</li></ul> Additional Comments: <ul><li>The role will be based in Chennai.</li><li>US working hours required</li></ul>

Responsibilities: <ul><li>Build and maintain strong relationships with HVAC-R OEM customers via remote channels (video, phone, email).</li><li>Manage a high-volume, diverse portfolio of regional accounts across DACH, ensuring consistent engagement and follow-up.</li><li>Conduct regular customer check-ins to understand needs and identify growth opportunities.</li><li>Drive upsell and cross-sell initiatives across the full product and solutions portfolio, clearly translating technical value into customer benefits.</li><li>Lead pricing discussions and contract negotiations within defined frameworks.</li><li>Own and maintain a healthy sales pipeline within CRM systems, ensuring accurate forecasting and documentation •	Act as the primary point of contact for assigned accounts, coordinating internally to deliver a seamless customer experience.</li><li>Identify and develop “hidden champions” within customer organizations to expand business potential.</li><li>Monitor HVAC-R market trends, competitor activity, and customer challenges to inform sales strategy.</li><li>Engage with agents and support indirect sales channels where relevant.</li><li>Proactively identify new opportunities within existing accounts and the wider market&nbsp;</li></ul> Requirements: <ul><li>1–3 years’ experience in sales, account management, or technical sales.</li><li>Proven ability to manage a broad portfolio with strong prioritization, time management, and follow-up discipline.</li><li>Experience working towards targets and sales quotas in a high-volume environment, with a results-driven mindset.</li><li>Strong communication skills, particularly in remote/digital customer engagement.</li><li>Customer-centric and solution-oriented approach, with the ability to build lasting relationships.</li><li>Experience using CRM tools and managing sales pipelines.&nbsp;</li><li>Technical curiosity and the ability to quickly understand and communicate product value.</li><li>Fluency in English and German&nbsp;</li></ul> Preferred Skills and Qualifications <ul><li>Experience within HVAC-R or a related technical industry.</li><li>Understanding of mechanical and/or electronic components.</li><li>Exposure to OEM customer environments.</li><li>Additional Eastern European language skills (French is highly desirable for the France-focused role).</li><li>Demonstrated proactive “hunter” mindset, with the ability to identify and pursue new opportunities.</li><li>Adaptability and flexibility in a fast-evolving, international sales environment.</li><li>Build and maintain strong relationships with HVAC-R OEM customers via remote channels (video, phone, email).</li><li>Manage a high-volume, diverse portfolio of regional accounts across DACH, ensuring consistent engagement and follow-up.</li><li>Conduct regular customer check-ins to understand needs and identify growth opportunities.</li><li>Drive upsell and cross-sell initiatives across the full product and solutions portfolio, clearly translating technical value into customer benefits.</li><li>Lead pricing discussions and contract negotiations within defined frameworks.</li><li>Own and maintain a healthy sales pipeline within CRM systems, ensuring accurate forecasting and documentation</li></ul>

About the client Our client is a global leader in talent solutions following a transformative partnership that creates a new market leader. With over three decades of trusted expertise and offices across the USA, UK, Switzerland, Hungary, Poland, Dubai, India, Singapore, and Hong Kong, they work with the worlds most influential and respected businesses on a truly global scale. They deliver research-driven talent mapping, pipelining, and executive search services to Fortune 500 and FTSE companies worldwide, utilising their cutting-edge talent intelligence capabilities to help organisations attract, hire, and retain exceptional talent across all markets. Role Purpose: <ul><li>The Talent Partner (Executive Search and Talent Pipelining) specialises in executive search to support leadership recruitment across our life sciences portfolio.</li><li>This role combines executive recruiting expertise with partnership skills to identify, attract, assess, and secure top tier talent.&nbsp;</li></ul> Responsibilities: Executive Search Recruiter: <ul><li>Partnering with TA teams and senior stakeholders to support comprehensive executive talent strategies aligned with business objectives and succession planning</li><li>Supporting complex executive search assignments for leadership positions</li><li>Building and maintaining executive talent pipelines</li></ul>&nbsp;Executive Candidate Experience: <ul><li>Delivering white-glove candidate experience throughout the executive search process from initial confidential outreach through successful placement</li><li>Conducting in-depth executive interviews focusing on leadership competencies, strategic thinking, and cultural alignment</li><li>Managing complex offer negotiations involving equity packages, executive compensation, and relocation requirements</li></ul>&nbsp;Search Process Excellence &amp; Market Intelligence: <ul><li>Executing comprehensive executive search methodologies including market mapping and competitive intelligence</li><li>Conducting advanced market research including industry analysis, compensation benchmarking, and talent landscape assessments</li><li>Developing comprehensive market reports and talent mapping studies for client presentations</li><li>Maintaining executive network and industry relationships for future search opportunities</li></ul> Requirements:&nbsp;Personal Attributes: <ul><li>Highest level of professionalism and discretion when handling confidential executive information</li><li>Cultural sensitivity and global perspective for international searches</li><li>Resilience and adaptability in managing high-stakes, complex search assignments</li></ul>&nbsp;Preferred Qualifications: <ul><li>Bachelors degree is a plus; MBA or advanced degree preferred, ideally with life sciences/pharmaceutical/biomedical or similar</li><li>Preferred experience within recruitment or professional environment</li><li>Life sciences industry knowledge or relevant experience preferred</li></ul>

Responsibilities: <ul><li>Perform preventive and corrective maintenance, troubleshooting, and repairs on facility infrastructure and critical utilities, including HVAC systems for cleanroom environment, compressed air and vacuum systems, clean utilities (WFI, purified water, clean steam), boilers, chillers, temperature control units, and effluent water treatment equipment.</li><li>Support equipment setup, calibration, qualification, and creation of maintenance plans of facility utilities and equipment.</li><li>Conduct round and inspection to monitor system performance and proactively address issues.</li><li>Ensure proper gowning, cleanliness, and contamination control practices when working in classified cleanroom environments.</li><li>Document all maintenance activities accurately in maintenance logs, work orders, and computerized maintenance management systems (CMMS).</li><li>Collaborate with Engineering, Manufacturing, and Quality to support equipment investigations, deviations, and continuous improvement initiatives.</li><li>Follow all safety procedures, including lockout/tagout, confined space, and PPE use; actively contribute to a culture of workplace safety and compliance.</li><li>Maintain spare parts inventory, tools, and maintenance supplies in an organized and audit-ready condition.</li><li>Participate in training and cross-functional activities to support plant startup and readiness for regulatory inspections.</li><li>Provide technical support of production activities during absence of production support team members or when bandwidth is insufficient.</li></ul> Requirements:﻿ <ul><li>High school diploma or technical certificate required, Associate’s degree in a mechanical or technical field preferred.</li><li>3+ years of experience as a mechanic or technician maintaining utilities or facilities infrastructure in a pharmaceutical, biotech, or regulated manufacturing environment.</li><li>Experience with pharmaceutical manufacturing equipment and cleanroom protocols is highly desirable.</li><li>Strong troubleshooting skills for mechanical, electrical, and control system issues.</li><li>Familiarity with building management systems (BMS) and alarm monitoring systems.</li><li>Solid electrical and controls experience with automated systems, inspection machines, robotics, and camera systems highly preferred.</li><li>Understanding of cGMP, contamination control, and safety regulations (OSHA, FDA, EU Annex 1).</li><li>Ability to read and interpret mechanical drawings, equipment manuals, and SOPs.</li><li>Familiarity with CMMS platforms and basic computer skills (e.g., Microsoft Office).</li><li>Self-motivated with strong attention to detail, problem-solving skills, and the ability to work independently or in a team.</li><li>Willingness to work flexible hours, including weekends or off-shifts during production or commissioning activities.</li></ul> Work Environment: <ul><li>Hands-on role in a regulated, sterile pharmaceutical manufacturing facility with strict safety and aseptic requirements.</li><li>Requires frequent gowning, standing, and work in confined or classified areas.</li><li>Fast-paced startup environment, requiring adaptability, initiative, and a collaborative mindset.</li><li>Occasional lifting of heavy tools or parts; use of ladders, lifts, and hand tools required.</li><li>Physical requirements include lifting climbing ladders, electrical troubleshooting, and working with hand and power tools</li></ul>

Responsibilities: <ul><li>Develop and manage the Compact Tractor business P&amp;L, ensuring alignment with growth and profitability targets.</li><li>Partner with Finance and Sales to develop accurate forecasts, pricing models, and incentive programs.</li><li>Collaborate cross-functionally with teams across Sales, Product Development, Service, Finance, Marketing, Parts, Operations, and Supply Chain to create and execute business plans.</li><li>Lead and manage product launches with key internal stakeholders.</li><li>Coordinate with marketing teams and agencies to develop advertising, digital content, brochures, point-of-purchase (POP) materials, and more.</li><li>Design and implement multi-level promotional and dealer engagement strategies, including launch events.</li><li>Develop branding and communication strategies aligned with targeted marketing initiatives.</li><li>Support training development programs for dealers on product features, sales approaches, and after-sales support.</li><li>Work with Regional Sales Managers to ensure effective utilization of Coop programs and local marketing execution.</li><li>Assist in the preparation of annual operating plans and budgets.</li><li>Conduct in-depth market analysis to identify customer needs, competitive positioning, and market expansion opportunities.</li><li>Translate customer insights and research into successful brand strategies.</li><li>Monitor and adjust marketing execution based on local market needs and sensitivities.</li></ul> Requirements: <ul><li>Master’s Degree required (MBA preferred).</li><li>3–5+ years of experience in product development, branding, sales, or marketing within relevant industries.</li><li>Strong strategic and tactical planning abilities grounded in market analysis.</li><li>Demonstrated ability to work in a flat organizational structure and matrixed business environment.</li><li>Strong analytical skills with the ability to interpret competitor actions and customer behavior.</li><li>Exceptional verbal and written communication skills.</li><li>Deep understanding of rural markets, especially in the U.S.</li><li>Creative thinking with strong problem-solving abilities and adaptability to changing priorities.</li><li>High standards of customer service and team collaboration.</li><li>Strong interpersonal and negotiation skills.</li><li>Intermediate proficiency with Microsoft Office Suite and Microsoft Teams.</li><li>Physical ability to perform the duties as described (occasional standing, walking, kneeling, etc.).</li><li>Fluency in English (spoken and written) is required.</li></ul>

Responsibilities: <ul><li>Partner with Plant operations to drive plant financial achievement, collaborate with functional teams to drive process improvements to achieve operational efficiencies and productivity</li><li>Perform in plant MOR review, provide recommendations for corrective actions and opportunities for improvement to operation functions</li><li>Responsible for month/quarter/year-end financial closing process, prepare accurate and timely financial reports including variance analysis and explanations to regional Ops Finance</li><li>and Plant GM&nbsp;&nbsp;</li><li>Aim to identify and highlight business risks timely and coordinate with Ops function to mitigate effectively</li><li>In still strong internal controls and ensure that the plant operates with full compliance, focus on internal control enhancement</li><li>Support the business in key contract and agreement reviews, work with respective stakeholders to protect company best interest&nbsp;</li><li>Ad hoc support on project basis, provide financial support on business cases</li></ul> Requirements: <ul><li>Bachelor’s degree in accounting or financial management</li><li>10+ years’ experience in operations ﬁnance accounting with a minimum of 3 years of management experience</li><li>Experience in budgeting/forecasting processes/cost structure, SAP experience would be a plus</li><li>Account recognition and ﬁnancial controls experience</li><li>Fluent in English both written and spoken</li><li>Analytical thinking, details oriented and problem-solving orientation</li><li>Teamwork, collaboration skills and high adaptability a dynamic and challenging environment</li></ul>

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6 adaptability Jobs found

International Customer Service Associate

Inside Sales Representative

Talent Partner- Executive Search and Talent Pipelining

Facility Mechanic

Category Manager

Plant Controller

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6 adaptability Jobs found

International Customer Service Associate

Inside Sales Representative

Talent Partner- Executive Search and Talent Pipelining

Facility Mechanic

Category Manager

Plant Controller

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.