Senior Manager Channel Sales

Supv III Customer Service

Supply Chain Business Process Expert

C# Developer (SSE)

Java, Kotlin Developer (SSE)

Front of House Coordinator

Staff Software Engineer(Enterprise)

Staff Software Engineer (Auth0)

Manager Customer Service & Trade Supply chain

R&D Product Development Engineer - Bengaluru

Role Description:&nbsp;<ul><li>Senior Manager – Customer Service is responsible for continuing to drive transformational customer centric strategies geared around delivering extraordinary customer experiences and driving sales growth for the team, while continuing the transformation of our Customer Care organization to a revenue generation organization through consultative selling. </li><li>The Manager would be also responsible for delivering a level of service &amp; driving unsurpassed growth which builds strong customer relationships to make client the supplier of choice. </li><li>Support Solution Center strategic initiatives and drive operational excellence. Support and mentor fellow team Leaders to meet/exceed organizational goals.</li></ul>&nbsp;Responsibilities:&nbsp;<ul><li>Responsible &amp; Accountable to drive revenue and revenue growth.</li><li>Ensure that customer’s challenges are solved by providing excellent customer experience that exceeds customer expectations.</li><li>Implement processes and methods to eliminate barriers and inhibitors to success on a local level.</li><li>Understands market influencers and conditions.&nbsp;</li><li>Drive/influence our current/future product positioning to gain or re-gain market share.&nbsp;</li><li>Understands key components of a Competitive Landscape: customers’ needs and how you can address those needs; how you compare against your competitors in meeting those needs.&nbsp;</li><li>Drives brand awareness and positioning with our customers and distribution partners (Solutions and capabilities).</li><li>Think strategically and lead multiple teams.</li><li>Mentor and develop team Leaders and nurture an environment where they can excel in their current role.</li><li>Own and be accountable for achieving specific departmental objectives and in meeting both sales and Customer Experience goals of Solution Center India.</li><li>Lead and drive all Global Solution Center strategic initiatives in India.</li><li>Equip your team to develop, enhance and grow customer relationships through lead generation, building an opportunity pipeline, nurturing customers through their buying journey and driving customer loyalty.</li><li>Observe and coach your team in their work activities, providing immediate feedback through coaching discipline and following up to ensure appropriate actions are taken by the team</li><li>Recruit new talent and develop a strong talent bench that will embrace the vision and transform the organization.</li><li>Champion transformation initiatives and positively drive the change initiatives within the team.&nbsp;</li><li>Drive operational excellence and continuous improvement mind-set within your team.</li><li>Grow and nurture your team by providing inclusion and engagement opportunities, as well as developing them for their future careers.&nbsp;</li><li>Liaising effectively with various internal business partners like engineering, planning, and sales to resolve Customer inquiries and requests.</li></ul> Requirements:&nbsp; QUALIFICATIONS &amp; EXPERIENCE&nbsp;<ul><li>Bachelor’s degree in Engineering/Management/Science required, MBA preferred.</li><li>Overall 20+ years of professional experience in a multi-national Sales &amp; Business development role leading Sales operations and/or Customer support, with at least last 10 years of experience in Managerial position leading large teams with good proven track records driving sales, customer satisfaction and developing high performing teams.</li><li>Previous experience working in Corporate Sales and should have managed Channel sales, Distribution, customer support &amp; contact center.</li><li>Proven success record of change management efforts in pre &amp; Post Sales Process, customer Support &amp; Sales functions.</li><li>Proven experience of leading large and multi layered teams</li><li>Strong Skills to Drive Opportunity/leads through system like SFDC.</li><li>Excellent knowledge of management methods and techniques.</li><li>Demonstrated experience in working effectively and directly with all levels of the organization.</li><li>Industry specific experience is a plus.</li><li>Excellent communication skills.</li></ul>&nbsp;COMPETENCIES/SKILLS:&nbsp;<ul><li>Customer ‘centric’ and sales mind-set.</li><li>Business Acumen.</li><li>Consultative Selling experience &amp; skills.</li><li>Ability to lead team spread in different countries within your region.</li><li>Servant Leadership.</li><li>Result oriented.</li><li>Ability to maintain progress on multiple tasks, set priorities, and manage time effectively</li><li>Ability to adapt, be agile and drive change.</li><li>Strong communication (written and verbal), persuasion and interpersonal skills</li><li>Ability to establish strong business relationships with other Business units and cross functional departments.</li><li>Ability to influence without authority</li><li>Collaborative, ability to build strong relationships with cross-functional partners within a global and diverse organization.</li><li>Demonstrate proactive positive attitude and instill the same within the team.</li></ul>&nbsp;KEY PERFORMANCE MEASUREMENTS:&nbsp;<ul><li>Strategy, Execution and Talent (SET).</li><li>Employee Engagement.</li><li>Revenue &amp; New Customer Acquisition.</li><li>Customer Effort Score.</li><li>Efficiency/Productivity Improvement.</li></ul>&nbsp;MOTIVATIONAL/CULTURAL FIT&nbsp;<ul><li>Be a coach.</li><li>Building Effective teams.</li><li>Managing and Measuring Work.</li><li>Self-Motivated.</li><li>SET: Strategy, Execution, Talent (for managers).</li><li>Values: Integrity, Accountability, Inclusion, teamwork, Innovation.</li></ul>

Role Description: <ul><li>As a Manager in Solution Center, you will be at the forefront of driving transformational strategies focused on creating exceptional customer experiences.</li><li>Your leadership will be pivotal in establishing our brand as the preferred supplier by fostering strong customer relationships and steering your team towards unparalleled service excellence and growth.</li></ul> Responsibilities: <ul><li>Lead with Accountability: Spearhead your team to achieve specific departmental goals, focusing on delivering a superior Customer Experience.</li><li>Cultivate Customer Relationships: Empower your team to enhance and expand customer engagement.</li><li>Talent Acquisition and Development: Recruit and nurture top talent, building a team that embodies our vision and drives organizational transformation.</li><li>Champion of Change: Lead by example in adopting transformation initiatives and fostering a culture of positive change.</li><li>Operational Excellence: Instill a mindset of continuous improvement, enhancing team efficiency and service quality.</li><li>Career Development: Offer opportunities for team growth and development, preparing them for future career advancements.</li><li>Cross-Functional Collaboration: Work seamlessly with internal partners in different BU’s, engineering, planning, and sales to ensure comprehensive customer support.</li></ul> Requirements: <ul><li>Experience in a shared service environment.</li><li>Stake Holder management experience</li><li>Track record of successful change management in Customer Care.</li><li>Leadership experience in large, multi-layered teams.</li><li>8 + years in multinational Customer Care operations, with at least 5 years in a relevant role.</li><li>Effective collaboration across all organizational levels.</li><li>Industry-specific experience is advantageous.</li><li>Exceptional communication skills.</li></ul>

Role Description: <ul><li>As a member of our ISC Global Automotive team, you will focus on enhancing our S&amp;OE process and driving the successful implementation of SAP APO PP/DS or S4 ePPDS as well as SAP IBP in our manufacturing plants.</li><li>Leveraging your extensive experience with advanced planning software, you will help define business requirements, ensure system readiness, and guide local teams through adoption and optimization processes.</li></ul> Responsibilities: <ul><li>Drive initiatives in automation and advanced planning systems to enhance and refine S&amp;OE processes.</li><li>Lead cross-functional teams - including project managers, subject matter experts, and IT partners - in defining business requirements, designing.</li><li>Provide project updates to various stakeholders at different levels of the organization.</li><li>Focus on timely project completion, resource deployment, staying within budget and appropriate adoption by end users.</li><li>Develop comprehensive training materials for end users and deliver training sessions and champion best practices and contribute to the development of standardized processes</li></ul> Requirements: <ul><li>Master’s degree or equivalent in Supply Chain, Materials Management, Business, Logistics, Engineering, or related field.</li><li>5 years’ hands-on experience in supply chain and operations, ideally manufacturing planning.&nbsp;</li><li>Extensive user-side experience in SAP APO PP/DS or S4 ePPDS implementation (essential); experience with SAP IBP Response is highly desirable.</li><li>Proven ability to use and train others on APO PP/DS and/or S4 ePPDS tools.</li></ul>

Responsibilities: <ul><li>Develop distributed system architecture and system integration&nbsp;&nbsp;</li><li>Design event-driven applications leveraging microservices architecture on cloud platform&nbsp;</li><li>Carry out Model and assess complex IT solutions&nbsp;&nbsp;</li><li>Work closely with platform engineers and other IT professionals to choose compatible design solutions&nbsp;</li><li>Manage and comply with release management process&nbsp;</li><li>Analyze the scope and expected organizational impact of information systems&nbsp;</li><li>Evaluate existing systems and provide advice on how to meet organizational requirements&nbsp;</li><li>Ensure that the technical components of the project are in sync with the business needs of the organization&nbsp;</li><li>Ensure that information systems are secure from threat&nbsp;</li><li>Provide advice on project design, project costs, and expected benefit&nbsp;</li><li>Identifies technical debt and proactively recommends alternatives or improvements&nbsp;</li></ul> Requirements: <ul><li>University degree in Computer Science, Computer Engineering or related subjects preferred&nbsp;&nbsp;</li><li>8+ years of work experience building applications&nbsp;</li><li>Advanced understanding of IT infrastructure and enterprise architectures&nbsp;</li><li>Proven experience with microservices-based architecture&nbsp;</li><li>Proficiency in coding with modern programming languages such as C#, Python, or Node.js&nbsp;</li><li>API-first development experience&nbsp;</li><li>Experience with Cloud Computing (Azure preferable)&nbsp;</li><li>Extensive expertise in any modern document-oriented database, with a preference for MongoDB&nbsp;</li><li>Experience in developing components for Event-Driven Architecture, with a minimum of production-level experience using Event Hubs or Event Grid (or similar technologies like Kafka)&nbsp;</li><li>Experience working in an agile environment with a focus on engineering practices like testing, continuous integration, etc.&nbsp;</li><li>Good knowledge of virtualization&nbsp;&nbsp;</li><li>Analytics mindset with critical thinking and problem-solving skills&nbsp;</li><li>Fine knowledge of industry trends and emerging technologies&nbsp;</li><li>Fluent in English&nbsp;</li></ul>

Responsibilities: <ul><li>Develop and maintain robust and scalable backend services primarily using Kotlin and Ktor.&nbsp;</li><li>Engage in architectural discussions and contribute to the design of a multi-regional backend.&nbsp;</li><li>Maintain and manage SQL and NoSQL databases.&nbsp;</li><li>Integrate with search clusters such as OpenSearch.&nbsp;</li><li>Work on our payment &amp; product platform and ensure fault tolerance.&nbsp;</li><li>Manage deployments with tools like GitHub, Gradle &amp; CircleCI.&nbsp;</li><li>Monitor built services directly in the cluster and through services such as Sentry and Datadog.&nbsp;</li><li>Mentor junior engineers, guiding them on best practices.&nbsp;</li></ul> Requirements: <ul><li>7+ years of professional backend engineering experience.&nbsp;</li><li>3+ years of developing in Kotlin, with extensive understanding of modern and asynchronous backend frameworks.&nbsp;</li><li>Worked with Kafka or a similar event streaming platform&nbsp;&nbsp;</li><li>Fluent in Git, CI/CD, and build automation.</li><li>Knowledge of how to deploy, ingress, monitor, and manage backend services in a Kubernetes cluster.&nbsp;</li><li>Excellent communication skills and ability to explain technical concepts to non-technical stakeholders.&nbsp;</li></ul>

Role Description: <ul><li>The driving force behind the scanning platform at Client Dive into the forefront of innovation with our Gateway Security team, where we scan massive volumes of email traffic for our customers! Our pioneering Email Platform pushes on the boundaries of what’s possible, leveraging the latest technologies and tooling in AWS. Why Join Our Team? “The Gateway Security team, within the Threat Protection group, is responsible for developing the cutting edge scanning technology at the heart of Client protection stack, scanning over 2 billion emails, files, and URLs daily.</li><li>If you’re interested in solving customer challenges at immense scale, then this is the role for you!”</li></ul> Responsibilities: <ul><li>Initial point of contact for all Client in the Bengaluru office.</li><li>Be part of the global Client facilities team and assist the teams in other regions as required.</li><li>Coordinate first aid and fire safety as per building and statutory requirements.</li><li>Meet and greet clients and visitors, ensure Client visitor processes are followed.</li><li>Ensure effective and professional telephone communications by answering any incoming calls, taking messages and/or forwarding to the individual.</li><li>Sort daily post/deliveries/couriers, manage invoicing from landlord and suppliers.</li><li>Arrange catering for meetings and events as required.</li><li>Ensure daily checks of offices and kitchen areas, purchase office consumables as required, including beverages and food items and refreshment facilities.</li><li>Ensure the office is consistently kept in the best state including periodic checks of cleaning and maintenance with landlord and appointed contractors.</li><li>Liaise with building management, submitting maintenance request’s and raising permits.</li><li>Work with Regional IT and liaise with regional team and suppliers, including issuance of staff access passes, assist with supply and return of IT equipment and access for maintenance contractors.</li><li>Help out with planning of company events.</li><li>Within this position, the successful candidate will also be tagging assets, taking count of returned items - fixed asset management duties are listed in the job spec.</li><li>Including: new assets being purchased and a log of asset tags will need to be maintained.&nbsp;</li></ul> Requirements: <ul><li>2 – 4 years of administrative experience.&nbsp;</li><li>Proficiency with Microsoft Office, Word, Excel, and PowerPoint&nbsp;</li><li>Outstanding organizational skills, accuracy and attention to detail and the ability to multitask.</li><li>Written and verbal skills with strong grammatical, proofreading, typing and note taking skills.</li><li>Ability to work independently, flexibly and use discretion.</li><li>Excellent interpersonal skills, including a pleasant positive demeanor and a proactive approach.</li><li>A solid understanding of the goals and objectives of the business and their own personal goals.</li><li>Recognize that customer satisfaction is a principle measure of our business and our values.</li><li>Instinctively find practical solutions to complex problems.</li><li>Expect to encounter change and take ownership of your job.&nbsp;</li><li>Find new ways to win and share those victories with the team.&nbsp;</li></ul>

Responsibilities: <ul><li>Be part of a diverse and collaborative team consisting of engineers, a product manager and a designer.</li><li>Provide technical direction to the team, detecting technical improvement opportunities and taking action to design and implement them.</li><li>Mentor or coach other engineers to support their growth and bring them along</li><li>Design and develop features, APIs, and fixes to handle our current and future scale.</li><li>Help our customers have a great experience products.</li><li>Be a strong independent contributor.</li><li>Participate in and help improve the team’s agile process.</li><li>Engage with the support team as the last level of escalation for tickets.</li></ul> Requirements: <ul><li>Must have 7+ years of expertise in software development.</li><li>Must have 7+ years of experience with Node.JS/Javascript/Typescript ecosystem</li><li>5+ years of experience in Postgres and Redis.</li><li>Excellent communication and collaboration skills&nbsp;&nbsp;</li><li>Expertise in designing, building and maintaining public or internal APIs with focus on security and performance.</li><li>Solid understanding of the Node.JS/Javascript/Typescript ecosystem</li><li>A bias for well tested code and relevant unit/integration/end to end/performance testing experience</li><li>The drive for designing and building highly reliable, scalable, and secure systems</li><li>A mindset for sharing knowledge and supporting the growth of others around you</li><li>Strong context switching capabilities to be able to contribute to several projects at once, within and beyond the team subdomain</li><li>An owner mentality- you hold yourself accountable and have a relentless commitment to loving your customers</li></ul>

Responsibilities: <ul><li>Build secure, performant, cross-platform applications for both customers and internal company teams.</li><li>Collaborate across teams to solve technical and non-technical challenges.</li><li>Work closely with Product and Design to determine and optimize user experience and information architecture.</li><li>Build new features and maintain existing features by contributing across the full technical stack.</li><li>Debug and resolve production issues and implement fixes for them.</li><li>Be a part of the teams on-call rotations.</li><li>Evaluate new technologies and techniques to improve overall practices.</li></ul> Requirements: <ul><li>Must have 7+ years of expertise in full-stack development.</li><li>Have a passion for learning.</li><li>Have excellent communication and collaboration skills.</li><li>Are customer-obsessed and love helping people.</li><li>Have a good understanding of Javascript and TypeScript.</li></ul>

Responsibilities: Customer Service: <ul><li>Manage a team of 4-5</li><li>Advance best in class customer relations via Quality, Delivery, Innovation and Responsiveness</li><li>Develop/Lead customer engagement projects and processes focused onIncreasing customer forecast accuracy</li><li>Review demand forecasts and order priority with production planning &amp; control team; establish supply schedules for raw material based on production schedule in S&amp;OP meetings</li><li>Resource and capacity planning for work load assessment.</li><li>Developing behavior analytics which enhance proactive customer engagement focused on minimizing waste and increasing the customer experience</li></ul> Trade Supply Chain Management: <ul><li>Manage a team of 4-5</li><li>To focus on part availability, on time delivery to the customer, Quality and Cost Reduction by utilizing resources effectively</li><li>Driving supply chain and logistics excellence and ensuring the compliance of all statutory requirements in order to achieve Business goals</li><li>Provide innovative planning and logistics solutions to find and implement efficiencies with cross-functional teams&nbsp;</li></ul> Requirements: <ul><li>Bachelor’s degree preferred</li><li>MBA</li><li>15 years + relevant customer experience management background required.</li><li>SAP – 10+ years’ experience</li><li>Extensive transactional working experience in manufacturing industry under CS &amp; Supply chain.</li><li>Knowledge/understanding of Customer Relationship Management/CRM systems.</li><li>Preferred experience of Aerospace and Defense.</li></ul>

Role Description:&nbsp;<ul><li>Design &amp; Development of automotive connector system.</li></ul> Responsibilities: <ul><li>Responsible for mechanical design of Connectors based on customer requirement for TS.</li><li>Responsible to carry out detailed mechanical design work including 3D modelling, Proposal /detail drawings for costing / production, initiating simulation and prepare design verification / product validation plan per requirement.</li><li>Responsible for choosing standard parts, features, material as per internal guidelines which would meet the internal / customer target process and cost.</li><li>Responsible for preparing and presenting design reviews per manufacturability, update design per suggestion and keep record.</li><li>Responsible for carrying out design change requests in a timely manner / own the product responsibility&nbsp;</li></ul> Requirements: <ul><li>B.E/B. Tech in Mechanical Engineering (equivalent) / Diploma with Post graduation&nbsp;</li><li>Knowledge about various phases of product realization / product development.</li><li>Knowledge of state-of-the-art design tools such as Creo / CAD tools,</li><li>Basic knowledge in manufacturing process (Machining, Molding, Stamping, Plating, etc.,)</li><li>Following are added advantage - Geometric Dimension &amp; Tolerancing (GD&amp;T), GPS, Electrical &amp; Electronic Components design and Development.</li><li>1-4 years of experience in Concept Design and Development of products preferably in plastic and stamped parts.</li><li>Good knowledge in Creo software / CAD tools, PDM windchill / Similar,</li><li>Basic knowledge about Tolerance stack-up and GD&amp;T / GPS</li><li>Basic knowledge on Plastics &amp; Sheet Metal components will be added advantage.</li><li>Good Conceptual, problem solving and Analytical Skills.</li><li>Ability to communicate effectively and accurately across multi-cultural groups.</li><li>Excellent Communication and Presentation skills.</li></ul>

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30 bengaluru Jobs found

Senior Manager Channel Sales

Supv III Customer Service

Supply Chain Business Process Expert

C# Developer (SSE)

Java, Kotlin Developer (SSE)

Front of House Coordinator

Staff Software Engineer(Enterprise)

Staff Software Engineer (Auth0)

Manager Customer Service & Trade Supply chain

R&D Product Development Engineer - Bengaluru

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30 bengaluru Jobs found

Senior Manager Channel Sales

Supv III Customer Service

Supply Chain Business Process Expert

C# Developer (SSE)

Java, Kotlin Developer (SSE)

Front of House Coordinator

Staff Software Engineer(Enterprise)

Staff Software Engineer (Auth0)

Manager Customer Service & Trade Supply chain

R&D Product Development Engineer - Bengaluru

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.