Senior Data Scientist II

Software Engineering Lead

Consulting/Principal Software Engineer

Commercial Counsel

Product Specialist

Customer Account Manager

Customer Service Manager

About the Role : <ul><li>As a data scientist on our team, you will work on new product development in a small team environment writing production code in both run-time and build-time environments.&nbsp;</li><li>You will help propose and build data-driven solutions for high-value customer problems by discovering, extracting, and modeling knowledge from large-scale natural language datasets including matter and contract repository, invoice/legal spend data and work management.&nbsp;</li><li>You will prototype new ideas, collaborating with other data scientists as well as product designers, data engineers, front-end developers, and a team of expert legal data annotators.</li><li>You will get the experience of working in a start-up culture with the large datasets and many other resources of an established company.</li><li>We are committed to advancing gender diversity within the technology sector and supporting greater representation of women in tech. To further this commitment,</li></ul> Responsibilities: <ul><li>Develop and implement LLM-based applications tailored for legal use-cases&nbsp;</li><li>Evaluate and help maintain our data assets and training/evaluation data sets&nbsp;</li><li>Design and build pipelines for preprocessing, annotating, and managing legal document datasets&nbsp;</li><li>Collaborate with legal experts to understand requirements and ensure ML-applications meet domain-specific needs&nbsp;</li><li>Conduct experiments and evaluate model performance to drive continuous improvements&nbsp;</li><li>Fine-tune and deploy large language models to enhance their performance on legal text processing tasks&nbsp;</li><li>Interface with other technical personnel or team members to finalize requirements.&nbsp;</li><li>Work closely with other development team members to understand complex product requirements and translate them into software designs.&nbsp;</li><li>Successfully implement development processes, coding best practices, and code reviews for production environments.</li></ul> Requirements:&nbsp; <ul><li>Able to work in person 2 days per week&nbsp;</li><li>Bilingual English and Spanish&nbsp;</li><li>Practical experience with large language models, prompt engineering, fine-tuning RAG-based applications and benchmarking, using frameworks such as LangChain&nbsp;</li><li>MS in Data Science, Computer Science, Statistics, Machine Learning, or relevant work experience&nbsp;</li><li>Practical experience in Natural Language Processing methods and libraries such as spaCy, word2vec, Flair, BERT (ways to vectorize text data)&nbsp;</li><li>Formal training in machine learning: dimensionality reduction, clustering, embeddings, and sequence classification algorithms&nbsp;</li><li>Strong Python background&nbsp;</li><li>Knowledge of AWS, GCP, Azure, or other cloud platform&nbsp;</li><li>Understanding of data modeling principles and complex data models.&nbsp;</li><li>Proficiency with relational and NoSQL databases as well as vector stores (e.g., MySQL, Postgres, Solr, Elasticsearch/OpenSearch)</li><li>Knowledge of Spark-Scala, Ray or other distributed computing systems highly preferred&nbsp;</li><li>Knowledge of API development, containerization, and machine learning deployment highly preferred&nbsp;</li><li>Experience with ML Ops/AI Ops including experiment tracking tools like LangFuse and DVC&nbsp;</li><li>Experience with deep learning frameworks such as PyTorch, Tensorflow and Hugging Face Transformers Work in a way that works for you We promote a healthy work/life balance across the organization. </li><li>We offer an appealing working prospect for our people.&nbsp;</li><li>With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate. </li><li>Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.</li></ul>

Role Description: <ul><li>The Software Engineer Lead will be in a position to serve as a subject matter expert for a specific team of Software Engineers.</li><li>In addition to writing code on complex systems and applications, this position provides direction on project plans, schedules, and methodologies.</li><li>The position has direct reports. We are committed to advancing gender diversity within the technology sector and supporting greater representation of women in tech.</li></ul> To further this commitment, we have implemented the following initiatives: <ul><li>Women in Technology (WiT) Mentoring Program: This program is tailored to enhance career development for female talent in tech roles across all our businesses.</li><li>Women’s Network Forum: We offer dedicated forums that foster community, mentorship, and professional growth for women.&nbsp;</li></ul> Inspiring Future Talent: <ul><li>We actively engage with schools, hosting events to inspire young females to consider and pursue careers in technology.</li></ul> Responsibilities: <ul><li>Serve as the initial point of escalation for software development issues within specific area of responsibility.</li><li>Interface with other technical personnel or team members to finalize requirements.</li><li>Write and review portions of detailed specifications for the development of system components of moderate complexity.</li><li>Complete complex bug fixes. Work closely with other development team members to understand moderately complex product requirements and translate them into software designs.</li><li>Successfully implement development processes, coding best practices, and code reviews.</li><li>Operate in various development environments (Agile, Waterfall, etc.) while collaborating with key stakeholders.</li><li>Resolve complex technical issues as necessary. Mentor and/or train entry-level software engineers as directed by department management, ensuring they are knowledgeable in critical aspects of their roles.</li><li>Keep abreast of new technology developments. Design and work with complex data models. Carry out management responsibilities in accordance with the organization’s policies, procedures, and applicable laws.&nbsp;</li><li>Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.</li><li>Ensure all staff is provided with training and resources needed to perform their jobs to the most outstanding degree possible.</li><li>Ensure all staff is provided with frequent feedback and coaching in order to meet and exceed individual and team performance goals consistently.</li><li>Manage and encourage new ideas from staff to foster improvements through innovations.</li><li>Empower the staff to be accountable and responsible for their own actions and decisions.</li></ul> Requirements: <ul><li>Bilingual English and Spanish All Qualified Applicants must reside in Mexico City Able to work in person 2-4 days per week as needed Expertise in object-oriented development languages such as Java or .Net (C#) with an added benefit of having experience in front end technologies such as Angular or React.</li><li>Experience in software development methodologies (e.g., Kahn Bahn and Scrum).</li><li>Ability to partner and lead internal and external technology resources in solving complex business needs.</li><li>Ability to design and work with complex data models. Ability to partner and lead internal and external technology resources in solving complex business needs.</li><li>Test-driven development. Ability to write and review portions of detailed specifications for the development of complex system components.</li><li>Strong skills in setting, communicating, implementing, and achieving business objectives and goals through the direct management of others.</li><li>Strong organization/project planning, time management, and change management skills across multiple functional groups and departments, and strong delegation skills involving prioritizing and reprioritizing projects and managing projects of various size and complexity.</li><li>Strong problem-solving experience involving leading teams in identifying, researching, and coordinating the resources necessary to effectively troubleshoot/diagnose complex project issues; prior success extracting/translating findings into alternatives/solutions; and identifying risks/impacts and schedule adjustments to facilitate management decision-making.</li><li>Strong interpersonal, communication, and presentation skills applicable to a wide audience including peers, senior and executive management etc.</li></ul> Other Information: Work in a way that works for you <ul><li>We promote a healthy work/life balance across the organization.</li><li>We offer an appealing working prospect for our people.</li><li>With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.</li><li>Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive Working for you We know that your well-being and happiness are key to a long and successful career.</li></ul> These are some of the benefits we are delighted to offer:&nbsp; <ul><li>Private Medical/Dental Plan Savings Fund Life Insurance Meal/Grocery Voucher</li></ul>

Role Description: <ul><li>About the Role Our Principal Software Engineer will provide assistance and input to management, develops and leads large multifunctional development activities, solves complex technical problems, writes complex code for computer systems, and serves as a senior source of expertise.</li><li>The position may also provide sizing or budget recommendations to management.</li><li>We are committed to advancing gender diversity within the technology sector and supporting greater representation of women in tech. To further this commitment,&nbsp;</li><li>We have implemented the following initiatives:</li><li>Women in Technology (WiT) Mentoring Program: This program is tailored to enhance career development for female talent in tech roles across all our businesses.</li><li>Women’s Network Forum: We offer dedicated forums that foster community, mentorship, and professional growth for women.</li><li>Inspiring Future Talent: We actively engage with schools, hosting events to inspire young females to consider and pursue careers in technology.</li></ul> Responsibilities: <ul><li>Serve as a primary technical point of contact for external technology resources.</li><li>Provide design input across a product.</li><li>Work directly with customers and end users.&nbsp;</li><li>Serve as acknowledged “go to” person on coding and technical issues.</li><li>Interface with other technical personnel or team members to finalize requirements.</li><li>Write and review portions of detailed specifications for the development of system components of moderate complexity.</li><li>Complete complex bug fixes.&nbsp;</li><li>Design and work with complex data models.</li><li>Mentor lead software developers interested in consultancy on development methodologies and optimization techniques.</li><li>All other duties as assigned.</li></ul> Requirements: <ul><li>10+ years of Software Engineering experience.</li><li>BS Engineering/Computer Science or equivalent experience required; advanced degree preferred.</li><li>Bilingual English and Spanish.</li><li>All Qualified Applicants must reside in Mexico City, able to work in person 2-3 days per week as needed in Reforma, Glorieta del Ahuehuete.&nbsp;</li><li>Expertise in data modeling, design and manipulation, optimization, best practices, tuning, and leading industry trend knowledge.</li><li>Expertise in normalized/dimensional data modeling principles and their application to complex business needs.</li><li>Expertise in test-driven development and maintenance including techniques for applying best practices for overall project benefit.&nbsp;</li><li>Expert knowledge of multiple data storage subsystems.</li><li>Strong budgeting/finance skills.</li><li>Proven expert in partnering and leading internal and external technology resources in solving complex business needs.&nbsp;</li><li>Strong experience with various resource models such as Managed Services and/or Staff Augmentation.</li><li>Strong knowledge in industry best practices in external resource development.</li><li>Solid knowledge of architectural principles.&nbsp;</li><li>Strong proficiency with data manipulation language including optimization techniques.</li><li>Ability to design and work with complex data models.</li><li>Expertise in development languages: .NET- C#, JavaScript (Angular)&nbsp;</li><li>Knowledge in using and developing applicable tool sets.&nbsp;</li><li>Strong organization/project planning, time management, and change management skills across multiple functional groups and departments, and strong delegation skills involving prioritizing and reprioritizing projects and managing projects of various size and complexity.&nbsp;</li><li>Advanced problem-solving experience involving leading teams in identifying, researching, and coordinating the resources necessary to effectively troubleshoot/diagnose complex project issues; prior success extracting/translating findings into alternatives/solutions; and identifying risks/impacts and schedule adjustments to facilitate management decision- making.</li></ul> Other Information: <ul><li>Work in a way that works for you.</li><li>We promote a healthy work/life balance across the organization.</li><li>We offer an appealing working prospect for our people.</li><li>With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.</li><li>Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive</li><li>Working for you We know that your well-being and happiness are key to a long and successful career.</li></ul> These are some of the benefits we are delighted to offer: <ul><li>Private Medical/Dental Plan.</li><li>Savings Fund.</li><li>Life Insurance.&nbsp;</li><li>Meal/Grocery Voucher Serve as a primary technical point of contact for external technology resources.</li><li>Provide design input across a product.&nbsp;</li><li>Work directly with customers and end users.</li><li>Serve as acknowledged “go to” person on coding and technical issues.</li><li>Interface with other technical personnel or team members to finalize requirements.</li></ul>

Responsibilities: <ul><li>Provides hands-on legal counsel and support on a broad range of commercial matters for the Energy business unit in America including sales, purchase, operations-related, licensing and service agreements.</li><li>Structure, review and negotiate complex agreements including agreements with EPC companies in our growing renewables business segment.</li><li>Business Counseling: Develop a strong relationship with internal clients and drive a culture of proactive legal support; provide proactive, solution-oriented advice to business stakeholders.</li><li>Compliance: Ensure compliance with applicable laws and policies through comprehensive compliance counseling and training. Support the development and implementation of appropriate compliance controls.</li><li>Risk Management: Identify and help to mitigate legal risks affecting the business.</li><li>Product Liability, Warranty Issues/Claims/General Commercial Litigation: Provide legal advice on potential product issues or quality claims, as well as on other typical types of commercial litigation, and, as necessary, interface with outside counsel on the litigation of such matters. Supervise outside counsel as necessary.</li><li>Dispute Resolution: Gather and review facts and information; provide a preliminary opinion on exposure and risk assessment with recommendations for resolution.</li><li>Collaboration across the Law Department: Collaborating on suitable projects or matters with members of other commercial and functional support teams of the our client Law Department across segments and regions.</li><li>Due Diligence: Identify legal issues for acquisitions.</li><li>General Advice: Provide general legal and practical proactive advice to the business, while being open minded and flexible.</li><li>Continuous Improvement: Identify continuous improvement opportunities related to the contract review process and the legal support provided to the Energy business unit, including identifying, developing and implementing best practices.</li></ul> Requirements: <ul><li>Must be a degreed and licensed attorney eligible to practice in at least one jurisdiction within the United States of America.</li><li>10+ years’ experience, including 7+ years general commercial legal experience in a major law firm and/or multinational corporation that support manufacturing.</li><li>Experience in the energy / power sector, preferred.</li><li>Fluency in English required; bilingual fluency in English / Spanish, preferred.</li><li>A pro-active and energetic approach that ensures that the corporation’s business and legal risks are being anticipated and responded to effectively.</li><li>Ability to manage multiple requirements and remain composed under pressure.</li><li>Experience in managing projects and cross-functional teams in these efforts.</li><li>Ability to travel. Travel is estimated at about 10-25% and can include international travel.</li></ul>

Role Description: <ul><li>Our Smart Grid/Grid Monitoring Solutions Product Management team is looking for a Product Specialist to help support the growth of smart grid solutions in the Americas market.&nbsp;</li><li>This role reports to the Product manager of Grid Solutions Americas Region and is under the Smart Grid /Grid Monitoring Solutions segment, Energy business unit.&nbsp;</li><li>This role’s goals will be aligned with the product management team goals. This role also works closely with sales, customer care, and manufacturing teams to provide overall product support to grow the product lines to help meet sales and profit targets of the business.</li></ul> Responsibilities: <ul><li>Provide technical and commercial support to internal (sales, product management production, and engineering) and external customers for all the Smart Grid/Grid Monitoring Solutions Products.</li><li>Interpret customers specifications to select or create the correct Smart Grid/Grid Monitoring Solutions Product for their application and provide technical product support.</li><li>Support developing specifications and sales support materials including but not limited to installation instructions, data sheets, cross references, etc.</li><li>Coordinate prototypes for testing with engineering and provide technical assistance to design feasibility and work with the Product Manager to make recommendations for necessary changes.</li><li>Manage new part number creation process for Smart Grid/Grid Monitoring Solutions Products.</li></ul> Requirements: <ul><li>Bachelors degree in Electrical or Mechanical Engineering, with 3+ years experience in related and/or technical field</li><li>Experience in product management, technical support, manufacturing engineering, application engineering, and/or technical sales, preferred</li><li>Demonstrated ability to collaborate with cross-functional teams</li><li>Driven to identify and resolve issues</li><li class="ql-align-justify">Bilingual English / Spanish is a plus</li></ul>

Responsibilities:&nbsp; <ul><li>Agrees on performance expectations with the commercial team and works with GM/Unit staff to deliver against these expectations&nbsp;</li><li>Approves (w/GM consent) specialty orders, uplifts, and responsible for invoice accuracy and timelines.&nbsp;</li><li>Works closely with the production team in order to maintain a continuous knowledge of current specifications and customer expectations through routine audits.&nbsp;&nbsp;</li><li>Ensures supply chain/purchasing has current up to date data and support purchasing requirements.&nbsp;</li><li>Ensures that all processes and procedures related to specific flights are completed, quality standards are met, and additional revenue opportunities documented on invoice.&nbsp;&nbsp;</li><li>Communicates the customer goals and represents the customer interests to the local GGI team.&nbsp;&nbsp;</li><li>Strong understanding of unit capabilities and services, and effectively communicates all offerings to the client w/GM approval.&nbsp;&nbsp;</li><li>Reports to the GM and or Account Director, providing regular input on all account activity, including service status and call reports on a weekly basis.&nbsp;&nbsp;</li><li>Provides coordination between customer and GGI on special events such as Menu Presentation (scheduling, transportation, security, specs available, tent cards, tasting equipment, unit tours, beverages, etc.).&nbsp;</li><li>Owner of T-minus schedule to facilitate changes and bringing all departments together for success.&nbsp;</li><li>Maintains a professional appearance at all times. Treats the customer with dignity and respect.&nbsp;</li></ul>&nbsp;Internal &amp; External Communication:&nbsp; <ul><li>Daily reconciliation of delays and communications need activities as required.&nbsp;</li><li>Communicates daily to the GG operations team of any spec changes, performance issues, call backs, inspections, etc from previous day. Drives root cause analysis.&nbsp;&nbsp;</li><li>Weekly recaps of delays vs. targets, FAC’s, and Update with customer on weekly basis and local station management. SR (Shared Responsibility)&nbsp;</li><li>Ensures that customer issues are dealt with in an efficient manner, informing the General Manager and Commercial leader (PAM. Local Director) of any problems that may arise.&nbsp;&nbsp;</li><li>Weekly inventory status checks. SR&nbsp;&nbsp;</li><li>Provides regular two-way communication between the client and local GGI, to provide strong team representation and set proper client expectations.&nbsp;&nbsp;</li></ul>&nbsp;Inventory Management: <ul><li>Ensures customer inventory sheet to be current and up to date par levels.&nbsp;</li><li>Manages inventory process taken accurately and on time. Results reviewed before submission to the customer. Communicate to the customer when par levels need to change. SR&nbsp;</li><li>Provides customer feedback to help customer reduce costs through inventory management.&nbsp;</li><li>Warehouse space, issue here is to not be a warehouse for obsolete or excessive inventory. SR&nbsp;</li><li>Ensures that Customs requirements, GGI Bonded policy and local Agriculture (compliance agreement) are implemented. SR&nbsp;</li></ul>&nbsp;Quality: <ul><li>Assists internal department on quality/compliance through weekly specification checks and audits (chef tables, packing diagrams, CCP’s, VSIE process, safety).&nbsp;&nbsp;</li><li>Compares FACs against goals.&nbsp;&nbsp;</li><li>Ownership of CSI and drives the process as outlined in GG policy and procedures.&nbsp;</li></ul>&nbsp;Cost Management: <ul><li>Conducts weekly documented billing checks to ensure items billed.&nbsp;</li><li>Reviews monthly service order to ensure all service items captured and aligned with CXP and Sales force.&nbsp;</li></ul>&nbsp;Targets: <ul><li>Manages to a customer-specific set of KPI’s – reports on this performance to the commercial team, agrees performance targets to these KPI’s (e.g., delays, complaints, audit results) with Commercial VP and GM&nbsp;</li><li>Annual (or quarterly) customer feedback survey on each aspect of the role – communication, inventory management, Quality cost management/invoice accuracy, and customer service orientation (does the customer view this role as representing their interests in the unit) SR&nbsp;</li></ul>&nbsp;Requirements: Education:&nbsp; <ul><li>High School Diploma or GED required&nbsp;&nbsp;</li><li>Associates degree or degree from a 4 year university or college is preferred&nbsp;</li></ul>&nbsp;Work Experience:&nbsp; <ul><li>Proven Account Management skills required in order to create, maintain, and enhance customer relationships&nbsp;&nbsp;</li><li>Minimum of 3 years of account/project management experience.&nbsp;&nbsp;</li></ul>&nbsp;Technical Skills: (Certification, Licenses and Registration)&nbsp; <ul><li>Extremely detail oriented&nbsp;&nbsp;</li><li>Technical and analytical competence (understands software, hardware, networks, etc.)&nbsp;</li><li>Motivated, goal oriented, and persistent&nbsp;&nbsp;</li><li>High level of initiative and works well in a fast paced, team environment&nbsp;</li><li>Handles stressful situations and deadline pressures well&nbsp;&nbsp;</li><li>Plans and carries out responsibilities with minimal direction&nbsp;&nbsp;</li><li>Full knowledge of any customer specific requirements in Service Agreement and delivers as listed below:&nbsp;</li><li>Delta Airlines: Full knowledge of IFX system; Owner of change notice distribution list; understands the unit performance grading system; ensures the AC Damage reporting process is followed; full knowledge of Delta build tool.&nbsp;&nbsp;</li><li>United Airlines: Full knowledge of Unimatic (aircraft operation); Full knowledge of IBSOPS (meal board location); Ensures PSS (passenger counts) is used for forecasting; Ensures AirServ/AirVision is used for flight finalization; Ensures Sky Net is used for packaging/general requirements; Full knowledge on the use of Igaps (real flight info)&nbsp;</li><li>American Airlines: Understands AA evaluation and evaluation definitions; Full knowledge of AMOS &amp; Sabre systems; Ensures food/equipment inventories in AirVision; Ensures equipment distribution is updated in AirVision; Ensures monthly IUR is documented in AirVision; understands the PMP process.&nbsp;&nbsp;</li><li>British Airlines: Knowledgeble/Ensures BA IFX tools are used in operation; Maintains chronological telex and bulletin information; Analysis TCS and BBSC sheets for BA performance; Full knowledge of AirServe and train staff on the use; Owner of TP006 accuracy for each scheduled change&nbsp;</li><li>Virgin Airlines: Take weekly photos of menu items and submit them to Virgin; Monthly review of TP006 and distribute the flight information; Must have full knowledge of Skylogistix; Must have full working knowledge of AirServ.&nbsp;&nbsp;</li></ul>&nbsp;Language / Communication Skills:&nbsp; <ul><li>Excellent written and oral communication skills&nbsp;&nbsp;</li><li>Bilingual is a plus.&nbsp;&nbsp;</li></ul>

Overview: <ul><li>Reporting to the General Manager for the unit, the Manager, Ops, Customer Service is responsible for supporting the operational unit with meeting customer requirements and needs.&nbsp;</li><li>This position will act as a liaison between the airline customer and the operational unit.</li></ul> Responsibilities:&nbsp; <ul><li>Agrees on performance expectations with the commercial team and works with GM/Unit staff to deliver against these expectations&nbsp;</li><li>Approves (w/GM consent) specialty orders, uplifts, and responsible for invoice accuracy and timelines.&nbsp;</li><li>Works closely with the production team in order to maintain a continuous knowledge of current specifications and customer expectations through routine audits.&nbsp;&nbsp;</li><li>Ensures supply chain/purchasing has current up to date data and support purchasing requirements.&nbsp;</li><li>Ensures that all processes and procedures related to specific flights are completed, quality standards are met, and additional revenue opportunities documented on invoice.&nbsp;&nbsp;</li><li>Communicates the customer goals and represents the customer interests to the local GGI team.&nbsp;&nbsp;</li><li>Strong understanding of unit capabilities and services, and effectively communicates all offerings to the client w/GM approval.&nbsp;&nbsp;</li><li>Reports to the GM and or Account Director, providing regular input on all account activity, including service status and call reports on a weekly basis.&nbsp;&nbsp;</li><li>Provides coordination between customer and GGI on special events such as Menu Presentation (scheduling, transportation, security, specs available, tent cards, tasting equipment, unit tours, beverages, etc.).&nbsp;</li><li>Owner of T-minus schedule to facilitate changes and bringing all departments together for success.&nbsp;</li><li>Maintains a professional appearance at all times. Treats the customer with dignity and respect.&nbsp;</li></ul>&nbsp;Internal &amp; External Communication: <ul><li>Daily reconciliation of delays and communications need activities as required.&nbsp;</li><li>Communicates daily to the GG operations team of any spec changes, performance issues, call backs, inspections, etc from previous day. Drives root cause analysis.&nbsp;&nbsp;</li><li>Weekly recaps of delays vs. targets, FAC’s, and Update with customer on weekly basis and local station management. SR (Shared Responsibility)&nbsp;</li><li>Ensures that customer issues are dealt with in an efficient manner, informing the General Manager and Commercial leader (PAM. Local Director) of any problems that may arise.&nbsp;&nbsp;</li><li>Weekly inventory status checks. SR&nbsp;&nbsp;</li><li>Provides regular two-way communication between the client and local GGI, to provide strong team representation and set proper client expectations.&nbsp;&nbsp;</li></ul> Inventory Management: <ul><li>Ensures customer inventory sheet to be current and up to date par levels.&nbsp;</li><li>Manages inventory process taken accurately and on time. Results reviewed before submission to the customer. Communicate to the customer when par levels need to change. SR&nbsp;</li><li>Provides customer feedback to help customer reduce costs through inventory management.&nbsp;</li><li>Warehouse space, issue here is to not be a warehouse for obsolete or excessive inventory. SR&nbsp;</li><li>Ensures that Customs requirements, GGI Bonded policy and local Agriculture (compliance agreement) are implemented. SR&nbsp;</li></ul> Quality: <ul><li>Assists internal department on quality/compliance through weekly specification checks and audits (chef tables, packing diagrams, CCP’s, VSIE process, safety).&nbsp;&nbsp;</li><li>Compares FACs against goals.&nbsp;&nbsp;</li><li>Ownership of CSI and drives the process as outlined in GG policy and procedures.&nbsp;</li></ul> Cost Management: <ul><li>Conducts weekly documented billing checks to ensure items billed.&nbsp;</li><li>Reviews monthly service order to ensure all service items captured and aligned with CXP and Sales force.&nbsp;</li></ul> Targets: <ul><li>Manages to a customer-specific set of KPI’s – reports on this performance to the commercial team, agrees performance targets to these KPI’s (e.g., delays, complaints, audit results) with Commercial VP and GM&nbsp;</li><li>Annual (or quarterly) customer feedback survey on each aspect of the role – communication, inventory management, Quality cost management/invoice accuracy, and customer service orientation (does the customer view this role as representing their interests in the unit) SR&nbsp;</li></ul>&nbsp;Requirements: Education:&nbsp; <ul><li>High School Diploma or GED required&nbsp;&nbsp;</li><li>Associates degree or degree from a 4 year university or college is preferred&nbsp;</li></ul>&nbsp;Work Experience:&nbsp; <ul><li>Proven Account Management skills required in order to create, maintain, and enhance customer relationships&nbsp;&nbsp;</li><li>Minimum of 3 years of account/project management experience.&nbsp;&nbsp;</li></ul>&nbsp;Technical Skills: (Certification, Licenses and Registration)&nbsp; <ul><li>Extremely detail oriented&nbsp;&nbsp;</li><li>Technical and analytical competence (understands software, hardware, networks, etc.)&nbsp;</li><li>Motivated, goal oriented, and persistent&nbsp;&nbsp;</li><li>High level of initiative and works well in a fast paced, team environment&nbsp;</li><li>Handles stressful situations and deadline pressures well&nbsp;&nbsp;</li><li>Plans and carries out responsibilities with minimal direction&nbsp;&nbsp;</li></ul> Full knowledge of any customer specific requirements in Service Agreement and delivers as listed below:&nbsp; <ul><li>Full knowledge of IFX system; Owner of change notice distribution list; understands the unit performance grading system; ensures the AC Damage reporting process is followed; full knowledge of Delta build tool.&nbsp;&nbsp;</li></ul> <ul><li>Full knowledge of Unimatic (aircraft operation); Full knowledge of IBSOPS (meal board location); Ensures PSS (passenger counts) is used for forecasting;</li><li>Ensures AirServ/AirVision is used for flight finalization; Ensures Sky Net is used for packaging/general requirements; Full knowledge on the use of Igaps (real flight info)&nbsp;</li></ul> <ul><li>Understands AA evaluation and evaluation definitions; Full knowledge of AMOS &amp; Sabre systems; Ensures food/equipment inventories in AirVision; Ensures equipment distribution is updated in AirVision; Ensures monthly IUR is documented in AirVision; understands the PMP process.&nbsp;&nbsp;</li></ul> <ul><li>Knowledgeable/Ensures BA IFX tools are used in operation; Maintains chronological telex and bulletin information; Analysis TCS and BBSC sheets for BA performance;</li><li>Full knowledge of AirServe and train staff on the use; Owner of TP006 accuracy for each scheduled change&nbsp;</li></ul> <ul><li>Take weekly photos of menu items and submit them to ; Monthly review of TP006 and distribute the flight information; Must have full knowledge of Skylogistix; Must have full working knowledge of AirServ.&nbsp;&nbsp;</li></ul>&nbsp;Language / Communication Skills:&nbsp; <ul><li>Excellent written and oral communication skills&nbsp;&nbsp;</li><li>Bilingual is a plus.&nbsp;&nbsp;</li></ul>

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Senior Data Scientist II

Software Engineering Lead

Consulting/Principal Software Engineer

Commercial Counsel

Product Specialist

Customer Account Manager

Customer Service Manager

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7 bilingual accountant Jobs found

Senior Data Scientist II

Software Engineering Lead

Consulting/Principal Software Engineer

Commercial Counsel

Product Specialist

Customer Account Manager

Customer Service Manager

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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