Sr. Account Executive

Cybersecurity Incident Response & Technology Specialist

SAP Basis Administrator and HANA Support

Business Support Supervisor II

Site Investigation Lead, Quality Assurance

Learning Specialist: Commercial, Logistics and Ports & Terminals

Terminal Manager: Operations – Ports &  Terminals

Transaction Delivery and Service Excellence Team Supervisor

Packaging Engineering

SAP B1 Master Data and Process Improvement Specialist

Responsibilities: <ul><li>The consultative sale and marketing of energy infrastructure solutions to agency executives in the federal sector through a variety of long-term, complex contracts, including Energy Savings Performance Contracts (ESPC</li><li>With expert and mastery-level knowledge of government ESPC and other contract vehicles and processes, educate customers through consultative selling to identify new business opportunities, markets and cultivate new customer prospects.</li><li>Understand and influence customers in the buying process, offering novel and unique solutions to help organizational leaders achieve compliance with energy and decarbonization policies, goals, and standards.</li><li>Actively participate in relevant conferences and trade associations</li><li>Engage in industry events as a recognized leader in the ESCO field</li><li>Manage sales funnel to achieve business goals and strategic objectives</li><li>Demonstrate sound business judgment and critical thinking skills to balance risk and reward when qualifying and disqualifying opportunities</li><li>Persuasively communicate rationale and recommendations in discussions with the NORESCO management and executive leadership team</li><li>With expert knowledge of diverse Municipals, Universities, K-12 Schools and Hospitals (MUSH) and commercial and industrial customers and internal NORESCO disciplines, lead authorship of highly competitive RFP/RFQ responses, communicating capture win themes with contributing authors to ensure a cohesive and compelling response</li><li>Capture and manage detailed information from specific federal installations, campuses, sites, buildings, and facilities</li><li>Develop relationships and partnerships with sub-contractors who have a significant presence and solid reputation at specific federal facilities</li><li>With site information, coordinate internal strategy sessions to drive the development of new government opportunities through procurement and selection</li><li>Develop, own, implement and adjust strategy to win opportunities through successful solicitation responses</li><li>Mentor junior AEs as needed</li><li>Serve as a customer advocate, coordinating with and influencing the internal project development team and decision-makers at all leadership levels throughout the sales, development, and implementation phases to ensure customer expectations and requirements are met</li><li>Communicate internally for collaboration and consensus on strategies, presentations, and customer deliverables, and then communicate deliverables externally Government executive leaders</li><li>Successfully closed business in compliance with an annual sales goal</li><li>Participate on internal process improvement teams as needed</li><li>After the sale, continue with account management to maintain relationships with existing customers and drive new business to help the customer meet State and Local goals or implement unfunded site infrastructure requirements</li></ul> Requirements: Required Qualifications: <ul><li>High School Diploma or GED</li><li>7+ years of professional experience selling solutions into the Municipal, University, Schools, and/or Hospital sectors, Energy Management Consulting, and/or Design-Build markets</li><li>5+ years of experience selling to C-Level targets</li></ul> Preferred Qualifications <ul><li>Bachelors Degree highly preferred</li><li>10+ years of professional experience in MUSH ESPC, Energy Management Consulting, and/or Design-Build and other alternative delivery construction markets</li><li>Experience presenting and selling to city councils, school boards and public forums highly preferred</li><li>Understanding of public procurement for the energy services market</li><li>Understanding of standard building conservation measures (solar, lighting, HVAC, etc.)</li><li>Knowledge of Water and Wastewater market</li><li>Knowledge of Commercial and Industrial markets</li><li>Experience mentoring sales reps</li></ul>

Responsibilities: <ul><li>Incident Management: Efficiently assess, investigate, and manage security incidents throughout their lifecycle, determining root cause and impact.</li><li>Log Analysis: Conduct comprehensive analysis of security logs and data to identify and correlate malicious activity.</li><li>Incident Response Leadership: Lead incident response efforts, contribute to the development and maintenance of incident response plans, and coordinate effectively with relevant stakeholders.</li><li>Technology Evaluation: Conduct thorough Proof of Concept (PoC) and Proof of Value (PoV) assessments of prospective security tools to determine their efficacy and suitability.</li><li>Project Management: Apply project management principles to plan, execute, and monitor the implementation of security tools and strategic initiatives.</li><li>Technical Communication: Articulate complex technical information clearly and concisely to both technical and non-technical audiences.</li><li>Cross-functional Collaboration: Collaborate effectively with diverse teams to facilitate incident resolution and the implementation of security solutions.</li><li>Continuous Improvement: Conduct post-incident reviews to identify lessons learned and recommend enhancements to prevent future occurrences.</li><li>Security Tool Proficiency: Utilize tools such as EDR and SIEM for in-depth investigations and analysis.</li><li>Availability: Respond to security incidents on a 24x7 basis during escalations and participate in a rotational on-call schedule, including weekends and public holidays.</li><li>Additional Responsibilities: Undertake other cybersecurity-related tasks as directed by team leadership.</li></ul> Requirements: <ul><li>Bachelors degree in Computer Science, Information Security, or a related discipline, or equivalent professional experience.</li><li>A minimum of eight (8) years of demonstrable experience in cybersecurity incident response.</li><li>Comprehensive understanding of network protocols, operating systems, and fundamental security principles.</li><li>Proven ability to analyze security logs and network traffic effectively.</li><li>Exceptional problem-solving, analytical, and communication skills (both written and verbal).</li><li>Experience in conducting Proof of Concept (PoC) or Proof of Value (PoV) evaluations of security technologies.</li><li>Demonstrated knowledge and application of project management principles.</li><li>Familiarity with security tools and technologies, including CrowdStrike EDR and Splunk.</li><li>Relevant professional certifications, such as CISSP, GCIH, or CEH, are highly desirable.</li></ul>

Responsibilities: <ul><li>Actively participate and undertake and impact assessment on changes implemented through the project in SAP applications.</li><li>Installation and upgrades of SAP systems.</li><li>Hands on experience in HANA installation, upgrades, troubleshooting issues.</li></ul> Requirements: Skills Required: <ul><li>Individual should possess good Basis Administration skills in ECC, GTS, SCM, BI, PI &amp; Solution Manager</li><li>Individual should be proactive in issue identification and resolution as well as performance tuning of the systems</li><li>Individual should have work experience in implementation projects</li><li>Individual must have the ability to work with diverse SAP teams such as ABAP, Performance Team and Production Support</li><li>Individual must operate independently with minimal direction.</li><li>Knowledge in HANA, Oracle &amp; UNIX</li></ul> Education: <ul><li>Bachelors degree, or foreign equivalent, in Computer Science, Information Management System, or any Engineering field.</li></ul> Experience: <ul><li>Minimum (5 to 8) years professional experience in SAP BASIS.</li></ul>

Responsibilities: Administrative Support: <ul><li>Provide administrative support to the Plant Manager, including calendar management, scheduling meetings, and arranging travel.</li><li>Prepare and manage correspondence, reports, presentations, and other documents as needed.</li><li>Manage the plant manager’s communications and act as a point of contact for both internal and external stakeholders.</li></ul> Document Management: <ul><li>Maintain and organize important plant records&nbsp;</li><li>Assist in the preparation and tracking of reports related to plant performance, operational costs, and production targets.</li><li>Ensure compliance with plant regulations and documentation standards.</li></ul> Coordination and Communication: <ul><li>Act as a liaison between departments ensures effective communication and smooth operations.</li><li>Coordinate plant-wide meetings, production schedules, and internal communications between staff and management.</li><li>Assist in the preparation and execution of plant meetings, taking minutes and ensuring follow-up on key action items.</li></ul> Data Analysis and Reporting: <ul><li>Assist in gathering, compiling, and analyzing plant performance data to help the Plant Manager&nbsp;</li><li>Prepare reports for the Plant Manager to track key performance indicators (KPIs), production performance, and safety metrics.</li></ul> Process Improvement: <ul><li>Assist with operational efficiency initiatives, providing administrative support to process improvement teams.</li><li>Help manage and track plant projects, ensuring they are completed on time and within budget.</li><li>Provide insights and suggestions to improve plant operations and reduce costs.</li></ul> Requirements: <ul><li>Bachelor’s degree in business administration, Management, or a related field.</li><li>Proven experience in administrative or business support roles, preferably in a manufacturing or industrial environment.</li><li>Strong organizational skills and the ability to prioritize multiple tasks.</li><li>Excellent communication skills (written and verbal).</li><li>Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).</li><li>Experience with data analysis and report generation is a plus.</li><li>Ability to work independently and as part of a team.</li></ul> Additional Skills: <ul><li>Knowledge of plant operations and manufacturing processes is advantageous.</li><li>Strong attention to detail and problem-solving skills.</li><li>Ability to handle confidential information with integrity.</li><li>Strong time-management skills and ability to meet deadlines</li></ul>

Responsibilities: Investigation Management <ul><li>Timely review and support to closing of OOS/OOT/Deviations/Market complaints/Customer notifications as an investigational SME Role.</li><li>Review and ensure identified Root cause/Hypothesis is based on sound scientific Rationale and evidence.</li><li>Review and ensure Investigation order is proper and logical.</li><li>Review and ensure Investigation articulation is proper and not Misleading /Ambiguous.</li><li>Review and ensure Identification of CAPA’s is consistent with investigation findings</li><li>Provide appropriate rating to Root cause investigation based on Hypothesis, Investigation order, Investigation articulation and Identification of CAPA’s.</li><li>Undertake continuous trainings and developments from an outcome of Investigations and CAPA’s.</li><li>Implementation of best practices in Investigation review mechanism, policies, processes and procedures to aid and improve operational performance and Quality Metrics.</li><li>Support to Implement all relevant procedures described in the Quality Management System (QMS) like Deviation, RCI, Complaint management etc.,</li><li>Develop and maintain strong relationships with internal and external stakeholders to ensure optimal performance.</li><li>Work collaboratively, negotiate and engage with key stakeholders to facilitate delivery and compliance with the quality strategy.</li><li>Review and identify areas of improvement in the investigations.</li><li>Ensure the compliance with current industrial practices and constantly meet the regulatory requirement with zero integrity issue.</li></ul> Workload Management&nbsp; <ul><li>Coordinate workload sharing with Investigators team and develop action plans to improve timeline and quality of investigations</li><li>Prepare monthly report of the issues, work done, any employee related issues and conduct bi-weekly audits of the analyst’s notebooks.</li></ul> Staff Development	 <ul><li>Evaluate potential candidates for Investigation team, performance evaluation of direct reports.</li></ul> Requirements: Education &amp; Experience&nbsp; <ul><li>Bachelor’s degree in pharmacy, Chemistry, Biotechnology, or related scientific discipline (master’s preferred)</li><li>10+ years of experience in pharmaceutical manufacturing, quality, or compliance roles, including investigation management</li><li>Prior experience leading teams and conducting root cause analysis for deviations, OOS/OOT, and quality events</li><li>Working knowledge of FDA, EU, and other global regulatory requirements Demonstrated management and leadership experience with strong interpersonal and influencing skills.</li></ul> Knowledge <ul><li>Proficiency in a body of information required for the job e.g. knowledge of FDA regulations, GMP/GLP/GCP, Lean Manufacturing, Six-Sigma, etc.</li><li>In-depth understanding of cGMP regulations, 21 CFR Part 211, ICH Q9/Q10 principles</li><li>Strong knowledge of manufacturing and QC processes for solid oral dosage forms, non-sterile liquids and semi-solid dosage forms</li><li>Familiarity with investigation tools and techniques (e.g., 5 Whys, Fishbone, FMEA)</li><li>Experience with Quality Management Systems (e.g., TrackWise, MasterControl)</li><li>Skills &amp; Abilities Often referred to as “competencies”, leadership attributes, skills, abilities or behaviors that may be enterprise, functional or job specific e.g. coaching, negotiation, calibration, technical writing etc.</li><li>Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organizations goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.</li><li>Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.</li><li>Supervising People - Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates activities; is available to staff; provides regular performance feedback; develops subordinates skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills.</li><li>Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.</li><li>Demonstrated flexibility in carrying out varied assignments in a high-quality work environment.</li><li>Excellent written and oral communications skills with a strong emphasis on organizational capabilities.</li><li>Excellent analytical thinking and problem-solving skills</li><li>Excellent critical thinking and root cause analysis skills</li><li>Ability to work cross-functionally and influence without authority</li><li>Proven ability to meet deadlines while handling multiple investigations</li></ul> Physical Requirements <ul><li>Physical &amp; mental requirements e.g. lift 40 pounds, walk across plant/warehouse, business travel (% of time), driving as part of work responsibilities, etc.</li><li>Ability to work on-site full-time in both office and GMP environments</li><li>Sit or stand for extended periods; walk between manufacturing and laboratory areas</li><li>Ability to occasionally lift or move materials up to 25 pounds</li><li>Use of personal protective equipment (PPE) as required Investigation Management</li></ul>

The RoleThe primary purpose of this role is to lead the development and delivery of high-quality, outcome-based training programmes tailored for the Commercial, Logistics and Ports &amp; Terminals teams within the Sub-Saharan Africa (SSA) region. This job involves extensive research, design, development, customization, and delivery of training content to enhance the capabilities and performance of the teams. This job will require at least 60% travel across SSA sites.&nbsp; Key ResponsibilitiesResearch and Analysis: Conduct thorough needs analysis to identify training requirements specific to the Commercial and Logistics teams. Stay abreast of industry trends and best practices to ensure training content is relevant and effective.•	Identify business needs for Commercial, Logistics and Ports &amp; Terminals across the SSA and Develop and implement Commercial, Logistics and Ports &amp; terminals programmes according to identified needs.•	Formulate a project plan for each programme which includes milestones, budgets and marketing plans to deliver on programme objectives•	Engage with business and P&amp;C Business Partners to monitor the progress of the programme plans, including risk mitigation and contingency measures where requiredProgramme Design and Development: Design and develop comprehensive training programmes, incorporating innovative methodologies and technologies to enhance learning outcomes. Customize content to meet the unique needs of the SSA region.&nbsp;•	Develop and/or maintain all learning &amp; development governance policies, processes and procedures related to Commercial, Logistics and Ports &amp; Terminals.•	Build, manage and maintain relationships with external service providers that deliver selected services etc.•	Work closely with the Commercial, Logistics and Ports &amp; Terminals team to align training plans for the year&nbsp;•	Contribute to the setting of training budgets for Commercial, Logistics and Ports &amp; terminals Programmes, minimize expenditure and manage costs and assets effectively•	Work closely with stakeholders, including team leaders, subject matter experts, and external vendors, to ensure training programmes align with organizational goals and objectives.&nbsp;Implementation and Delivery: Deliver training sessions using various formats, including in-person workshops, virtual classrooms, and e-learning platforms. Ensure training delivery is engaging, interactive, and impactful.&nbsp;•	Liaise with the Learning &amp; Development Governance and Operations team to ensure the effective coordination and delivery of learning initiatives.Learning Administration, Governance &amp; Compliance:•	Ensure all administration and record-keeping activities are completed timeously and in accordance with relevant policies &amp; procedures•	Ensure compliance with Skills Development, legislative and client-specific criteria and regulations•	Manage and ensure timeous and accurate reporting on learning and development activities and solutions•	Prepare and submit required financial reportsEvaluation and Improvement: Continuously assess the effectiveness of training programmes through feedback, assessments, and performance metrics. Make necessary adjustments to improve training quality and effectiveness.:&nbsp;•	Identify and drive costs, systems, and process efficiencies for the Commercial, Logistics and Ports &amp; Terminals Training programmes•	Implement continuous improvement KPIs /metrics for Training programmes Minimum RequirementsQUALIFICATIONS:Bachelor’s degree in Business Management, Supply Chain or Sales&nbsp; EXPERIENCE:	5 to 8 years relevant experience in Learning &amp; Development&nbsp;	Must have at least 3 years Sales/Commercial training facilitation experience&nbsp;SKILLS:	Analytical Skills – Ability to analyse complex financial data, identify trends, and draw meaningful conclusions. Strong attention to detail and problem-solving skills.	Business Acumen – Understanding of business operations, industry dynamics, and key drivers of financial performance.&nbsp;	Adaptability– Ability to work in a fast-paced environment, manage multiple priorities, and meet deadlines. Flexibility to adapt to changing business needs and priorities.	Communication skills – Ability to explain complex technical concepts clearly and engagingly.	Problem solving – Ability to identify the source of an issue and find effective solutions.&nbsp;	Detail oriented – You pay strong attention to the details as it is one of your core qualities.&nbsp;As far as you are concerned, anything worth doing is worth doing right, every single time.&nbsp;You stay focussed and nothing falls through the cracks on your watch.&nbsp;&nbsp;	Autonomy – Ability to think independently, exercise personal judgment and take initiatives.	Results orientation – Focuses on desired results and sets and achieves challenging goals. KNOWLEDGE:&nbsp;•	Legislation and Regulations related to learning and development in different markets (e.g SETA framework and requirements for South Africa)•	Administrative processes and procedures, related to learning and development.&nbsp;•	Learning management systems and multiple training platforms. COMMUNICATIONSInternal:•	Commercial and Logistics Teams: The primary recipients of the training programmes, their needs and feedback are crucial for shaping and improving the training content.•	People &amp; Culture (P&amp;C) Business Partners: Collaborate closely with these partners to align training initiatives with broader organizational goals and ensure effective implementation.•	Line Managers/Mentors: Work with managers and mentors to identify training needs, coordinate capacity-building activities, and monitor the progress of the training programmes.•	Learning &amp; Development Governance and Operations Team: Liaise with this team to ensure the effective coordination and delivery of learning initiatives, as well as compliance with governance policies.•	Finance Team: Engage with the finance team to set training budgets, manage expenditures, and prepare financial reports.•	Senior Leadership: Provide updates and insights to senior leadership on the progress and impact of training programmes to ensure alignment with the organizations strategic objectives.External:•	External Service Providers: Collaborate with vendors and service providers who deliver specialized training services or resources to enhance the training programmes.•	Industry Experts and Consultants: Engage with industry experts and consultants to gain insights into best practices, industry trends, and innovative training methodologies.•	Regulatory Bodies: Ensure compliance with relevant skills development and legislative requirements by liaising with regulatory bodies and adhering to their guidelines.•	Clients and Partners: In cases where client-specific training is required, work with external clients and partners to develop and deliver tailored training solutions.•	Professional Associations: Connect with professional associations to stay updated on industry standards, obtain certifications, and participate in relevant training and development initiatives.

The RoleThis role is responsible for managing the efficient storage, handling, and optimization of quays, yards, and landside operations to ensure seamless cargo flow. Responsible for leading port and yard activities, coordinating with customs, quarantine authorities, stevedores, and shipping lines to facilitate smooth and timely cargo transitions. Additionally, they supervise vessel planning, optimize operational processes, and drive continuous improvement initiatives to enhance efficiency, effectiveness, and overall port performance. Key Responsibilities• Plan, coordinate, and oversee all port and yard operations, including vessel berthing, cargo handling, storage, and dispatch.&nbsp;• Optimize terminal capacity, yard planning, and workflow to ensure smooth and cost-effective cargo transitions.&nbsp;• Implement best practices to minimize losses, damages, and delays while maintaining high service standards.&nbsp;• Supervise vessel planning activities to ensure efficient ship turnaround times.&nbsp;• Ensure optimal allocation and utilization of labour, cargo-handling equipment, and other operational resources.&nbsp;• Monitor maintenance schedules and operational readiness of equipment, ensuring minimal downtime.&nbsp;• Identify and recommend technological advancements and process improvements to enhance efficiency.&nbsp;• Collaborate with engineering and maintenance teams to ensure infrastructure readiness and operational continuity.&nbsp;• Ensure and enforce adherence to legislative, global and local maritime, safety, and environmental regulations.&nbsp;• Implement and oversee compliance with workplace health, safety, and fatal risk standards to minimize operational risks.&nbsp;• Ensure security protocols are in place for cargo handling, vessel operations, and access control.&nbsp;• Collaborate with customs, quarantine authorities, and regulatory bodies to ensure smooth and compliant port operations.&nbsp;• Investigate incidents and implement corrective measures to improve safety performance.&nbsp;• Contribute to the development and management of the operational budget, ensuring cost control while optimizing productivity.&nbsp;• Monitor and analyze key performance indicators (KPIs) to drive operational efficiency.&nbsp;• Identify and implement cost-saving initiatives without compromising service quality or operational effectiveness.&nbsp;• Build and maintain strong relationships with shipping lines, stevedores, customs, freight forwarders, and port authorities.&nbsp;• Address operational challenges and client concerns to ensure high service levels and customer satisfaction.&nbsp;• Support commercial teams in optimizing cargo throughput and business growth.&nbsp;• Lead, mentor, and develop operational teams to enhance performance, accountability, and adherence to our clients People and Culture standards and best practices.&nbsp;• Conduct regular training and capability-building initiatives to improve staff competencies.&nbsp;• Foster a high-performance culture focused on teamwork, efficiency, and continuous improvement.&nbsp;• Support workforce planning and resource development to ensure operational readiness.&nbsp; Minimum RequirementsQUALIFICATIONS&nbsp;• Relevant tertiary qualification. Preferably a tertiary qualification in logistics, maritime and port, or process/industrial engineering or a marine qualification&nbsp;EXPERIENCE&nbsp;&nbsp;• Minimum of 8-10 years relevant work experience, in a Ports &amp; terminals environment.&nbsp;• Significant experience in port management, with a proven track record management role overseeing Port &amp; Terminal Operations.&nbsp;• Demonstrated ability to manage and implement changes that elevate operational standards, particularly in challenging environments.&nbsp;• Experience working in diverse and developing countries.&nbsp;• Proven ability to effectively communicate and build trust in multilingual environments, gaining stakeholder buy-in.&nbsp;• Solid experience in successfully managing relationships with various stakeholders, both internal and external.&nbsp;• Experience in environments involving third-party company collaboration.&nbsp;• Experience on vessel/yard planning and yard strategy and preference knowledge of TOS applications such as Navis, Zodiac, etc.&nbsp;• Language Proficiency: Fluency in English is required. Additional language spoken in sub-Saharan Africa will be advantageous.&nbsp;&nbsp;SKILLS&nbsp;&nbsp;• Business acumen: The ability to understand financial and economic concepts and principles; to identify, create and/or exploit opportunities, and evaluate business growth and sustainability.&nbsp;• Client centricity: Invest in building relationships, understand client requirements and ensure high standards of quality outputs. Ensure continuous tracking of trends, market information and development to meet future client needs.&nbsp;• Improvement orientation: The ability to explore, identify, learn and implement new and creative ways to improve processes, value chain effectiveness, service delivery and cost optimisation.&nbsp;• Interpersonal effectiveness: Establish effective interpersonal relations with key stakeholders to enable functional integration. Establish a culture that values and embraces diversity and&nbsp;inclusiveness of people and ideas.&nbsp;• Personal courage: Provides constructive feedback in a manner that inspires accountability and self-redirection amongst colleagues and subordinates. Provides an environment for robust debate and open discussion amongst colleagues within a functional area.&nbsp;• Leadership &amp; People Management – Proven capability to lead, develop, and motivate operational teams, fostering a high-performance culture while ensuring workforce capability and&nbsp;engagement.&nbsp;• Safety, Compliance &amp; Risk Management – Deep understanding of HSE regulations, port security, and compliance requirements, with the ability to implement safety measures and risk&nbsp;mitigation strategies.&nbsp;• Analytical &amp; Decision-Making Skills – Strong data-driven decision-making abilities to monitor performance metrics, resolve operational challenges, and drive strategic improvements in port&nbsp;operations.&nbsp;• Written and verbal communication, including technical writing skills and ability to effectively communicate complex concepts to clients and internal teams.&nbsp;• Time management: comfortable working under pressure with stringent deadlines and complex deliverables. Flexible hours to achieve deliverables (sometimes required to work in addition&nbsp;to/outside of normal business hours).&nbsp;• Plan, manage and be responsible for own time management according to tasks priorities with a high attention to detail.&nbsp;

Responsibilities: <ul><li>Supervise the Transaction Delivery and Service Excellence teams, providing leadership and support to ensure high-quality service delivery.</li><li>Design contact management and transaction delivery strategy in line with the overall HR strategy</li><li>Monitor and evaluate team performance against service level agreements (SLAs) and key performance indicators (KPIs) to meet or exceed targets.</li><li>Develop and implement strategies to enhance service quality, efficiency, and customer satisfaction.</li><li>Facilitate regular team meetings to discuss performance, share best practices, and address service delivery challenges.</li><li>Collaborate with departments and stakeholders to understand service requirements and align team efforts with organizational goals.</li><li>Drive continuous improvement initiatives by identifying enhancement opportunities and implementing process changes.</li><li>Design the team budget and monitor financial performance versus budget.</li><li>Manage customer feedback mechanisms, ensuring feedback is analyzed and used for service improvements.</li><li>Provide coaching and training to team members on service excellence principles.</li><li>Handle complex service issues and escalations, offering solutions that balance customer needs with organizational objectives.</li><li>Prepare and present reports on service performance, improvement initiatives, and customer feedback to management and stakeholders.</li><li>Contribute to the development and revision of service delivery policies and procedures.</li><li>Ensure compliance with company standards, policies, and regulatory requirements.</li><li>Foster a positive and collaborative work environment that encourages innovation and excellence.</li><li>Address and resolve complex inquiries related to reporting, automation, and knowledge articles.</li><li>Report performance metrics to higher management.</li></ul> Requirements: <ul><li>A bachelors degree in business administration, management, or a related field is preferred.</li><li>A masters degree or relevant certification in service management is a plus.</li><li>A minimum of 4 years of experience in a service delivery or customer service management role is required, preferably within a shared services environment.</li><li>Proven supervisory or leadership experience with the ability to lead and motivate a team.</li><li>Strong understanding of service excellence principles and best practices.</li><li>Excellent communication and interpersonal skills, with the ability to engage effectively with internal and external stakeholders.</li><li>Experience with Workday and ServiceNow platforms and services.</li><li>Experience with HR technology (HRIS, case management tools, etc.).</li><li>Proficiency in using service management software, CRM systems, and data analysis tools.</li></ul> Location: <ul><li>Cluj, Romania</li></ul>

Responsibilities: <ul><li>Packaging RDO for development and design</li><li>Discuss with PE, customer and RDO based on requirements for product packaging, and design the product packaging based on policy and standards</li><li>Confirm packaging design, apply for proofing and send to FSR for detection; evaluate the samples according to testing results</li><li>Conduct drawing control through PDMLink and other related systems</li><li>Collect ECR information and release ECR after conducting feasibility evaluation. to ensure the product packaging design meet requirements and comply with established standards and processes</li><li>Develop and set the standards and criteria for all packaging material and testing to ensure the packaging to meet the customers requirement and quality.</li><li>Product packaging improvement and cost saving</li><li>Implement the product packing improvement project to meet customers need, reduce cost and protect environment etc.</li><li>Collect market information and provide the feedback to purchasing department.</li><li>Participate in the supplier’s assessment, to support the supplier selection.</li><li>Commitment to Document of responsibility of environmental protection, occupational health, fire and safety production (IV).</li><li>Attend EHS training and review EHS lesson learn. Make sure achieve EHS target and keep my working safety</li><li>Precisely understand customer &amp; RDOs needs</li><li>Responsible for development and design of packaging RDO based on product requirements.</li><li>BOM evaluation based on customers requirement and quality</li><li>Qualification of Packaging materials.</li><li>Supplier development and assessment.&nbsp;&nbsp;</li><li>Work with Global COE Assembly to drive continuous improvement</li><li>Create the packaging specification for each product.</li><li>Impart trainings and development for new joiners, Technical Trainees etc.</li><li>Review of deployment</li><li>Review ISO documents and update, Engage in ISO audits.</li></ul> ﻿Requirements: <ul><li>Bachelor in Major in Design or Packaging Engineering&nbsp;</li><li>3+ years’ experience and practitioner in the automation assembly and Tooling Design &amp; Development</li><li>CAD Knowledge Must, preferably Pro E / Creo &amp; Auto-cad, Solidworks.</li><li>Computer Knowledge, MS Office etc, SAP knowledge added advantage</li><li>Integrity; Accountability; Communication; Outgoing&nbsp;</li><li>Ergonomic and lean manufacturing practitioner.</li></ul>

Job Summary: <ul><li>We are seeking a highly skilled and motivated SAP B1 Master Data and Process Improvement Specialist to join our team in Kuala Lumpur.</li><li>This role will be responsible for managing and optimizing the master data processes within SAP Business One (SAP B1), as well as identifying and implementing process improvements across various functions.&nbsp;</li><li>The ideal candidate will have strong SAP B1 experience, with a keen eye for data accuracy and process efficiency.</li></ul> Responsibilities: SAP B1 Master Data Management: <ul><li>Oversee and manage the creation, maintenance, and validation of master data in SAP B1 (customers, vendors, items, etc.).</li><li>Ensure data accuracy and consistency across all systems and processes.</li><li>Develop and maintain data governance procedures for SAP B1 to ensure compliance with internal and external requirements.</li><li>Act as the primary point of contact for SAP B1 master data issues and support.</li><li>Coordinate with cross-functional teams to ensure data quality in SAP B1.</li></ul> Process Improvement and Optimization: <ul><li>Analyze existing business processes and identify opportunities for improvement in efficiency, cost-effectiveness, and data accuracy.</li><li>Lead initiatives to streamline processes, focusing on automation and reduction of manual interventions.</li><li>Collaborate with stakeholders across departments to define process improvement goals and implement solutions.</li><li>Conduct workshops and training sessions to ensure the adoption of improved processes and systems.</li><li>Monitor the effectiveness of implemented changes and adjust processes as necessary.</li></ul> Collaboration and Support: <ul><li>Work closely with the SAP B1 development team and other internal departments to ensure integration of master data management and process improvements.</li><li>Provide training and guidance to end-users to enhance their understanding of SAP B1 and best practices in data management.</li><li>Document and share lessons learned, process improvements, and best practices with the broader team.</li></ul> ﻿Requirements: <ul><li>Bachelors degree in Information Technology, Business Administration, Accounting, or related field.</li><li>Chartered Accountant qualification (ACA, ACCA, or equivalent) is preferred.</li><li>Minimum 3-5 years of experience working with SAP Business One (SAP B1).</li><li>Proven track record in managing master data processes within SAP B1.</li><li>Strong understanding of business process analysis and improvement techniques.</li><li>Experience in process mapping, process redesign, and implementation of process improvements.</li><li>Ability to work in a fast-paced environment and manage multiple priorities.</li><li>Excellent communication skills, both written and verbal.</li><li>Strong analytical and problem-solving skills.</li><li>Ability to work independently and in a team environment.</li><li>Fluency in English is required; proficiency in Bahasa Malaysia is a plus.</li></ul> Additional Qualifications: <ul><li>Certification in SAP B1 or related process improvement methodologies (Lean, Six Sigma, etc.).</li><li>Experience in project management and change management is a plus.</li></ul>

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69 cad and cam proficiency Jobs found

Sr. Account Executive

Cybersecurity Incident Response & Technology Specialist

SAP Basis Administrator and HANA Support

Business Support Supervisor II

Site Investigation Lead, Quality Assurance

Learning Specialist: Commercial, Logistics and Ports & Terminals

Terminal Manager: Operations – Ports & Terminals

Transaction Delivery and Service Excellence Team Supervisor

Packaging Engineering

SAP B1 Master Data and Process Improvement Specialist

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69 cad and cam proficiency Jobs found

Sr. Account Executive

Cybersecurity Incident Response & Technology Specialist

SAP Basis Administrator and HANA Support

Business Support Supervisor II

Site Investigation Lead, Quality Assurance

Learning Specialist: Commercial, Logistics and Ports & Terminals

Terminal Manager: Operations – Ports & Terminals

Transaction Delivery and Service Excellence Team Supervisor

Packaging Engineering

SAP B1 Master Data and Process Improvement Specialist

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.