Senior Quality & Reliability Engineer

Customer Quality Engineer (CQE)

PROJECT MANAGEMENT ENGINEER

CQE Shenzhen

Responsibilities: Quality System &amp; Compliance <ul><li>Develop and implement quality and reliability processes to support NPI.</li><li>Lead the development and scaling of the site Quality Management System (QMS).</li><li>Ensure QMS elements (management reviews, internal audits, supplier management) comply with global standards.</li><li>Act as Lead Auditor for internal audits and ensure compliance with ISO 13485 and FDA QSR.</li><li>Support external audits, including preparation, mock audits, and corrective actions.</li><li>Review and approve ECOs, DCOs, training matrices, and other NPI documentation.</li><li>Maintain updated quality policies and procedures aligned with evolving standards.</li></ul> NPI Planning &amp; Execution <ul><li>Represent Quality in customer meetings and business reviews.</li><li>Collaborate with cross-functional teams including engineering, manufacturing, PMO, and supply chain.</li><li>Support implementation of electronic quality systems for improved traceability and documentation.</li><li>Evaluate product development objectives to identify quality improvement opportunities.</li><li>Create, review, and maintain quality system documents specific to NPI.</li><li>Calculate and present NPI quality KPIs.</li></ul> Continuous Improvement &amp; Problem Solving <ul><li>Lead or support quality system improvement projects.</li><li>Use statistical and scientific methods to analyze data and drive improvements.</li><li>Provide expertise in CAPA, root cause analysis, and reliability engineering tools.</li><li>Facilitate cross-functional improvement teams focused on NPI processes.</li></ul> Training &amp; Leadership <ul><li>Conduct training in GDP, GMP, CAPA, and compliance topics.</li><li>Oversee CAPA investigations to ensure true root cause identification and effective corrective actions.</li><li>Supervise and mentor Quality Engineers supporting NPI initiatives.</li></ul> Requirements: Required Skills &amp; Competencies Core Competencies <ul><li>Strong technical learning ability</li><li>Excellent problem-solving and analytical thinking</li><li>High ethical standards and integrity</li><li>Action-oriented and self-driven</li></ul> Job-Specific Skills <ul><li>Knowledge of NCMRs, CARs, CAPA, customer complaints, RMA metrics, DPPM, and DLPM</li><li>Strong technical "hands-on" skills</li><li>Excellent communication and interpersonal abilities</li><li>Ability to manage multiple tasks in a fast-paced environment</li><li>Strong prioritization and organizational skills</li><li>Proficiency in Microsoft Office (Word, Excel, PowerPoint, Visio)</li><li>Advanced technical report writing skills</li><li>Strong understanding of ISO 13485 and FDA QSR</li><li>Bilingual English (Advanced) / Spanish preferred</li><li>Willingness to travel up to 20% (based in Costa Rica)</li></ul> Experience &amp; Education <ul><li>Experience: 5+ years of Quality leadership experience in a manufacturing environment, preferably in multinational settings and NPI roles.</li><li>Education: Bachelor’s degree in a scientific or engineering discipline.</li><li>Certifications: CQE/CSSBB certification preferred.</li></ul>

Responsibilities:﻿ <ul><li>Serve as the main contact for customer complaints and quality issues—coordinate root cause analysis and corrective actions (8D, CAPA), ensuring robust and timely responses.</li><li>Monitor complaint trends, DPPM, COPQ, warranty returns, and initiate improvement initiatives when necessary</li><li>Investigate internal and supplier quality issues; lead supplier audits, performance evaluations, process audits, and enforce corrective measures</li><li>Review customer contracts and quality requirements (PPM targets, FAI demands, Q-certifications); communicate deviations and ensure alignment across internal teams.&nbsp;</li><li>Conduct onsite visits to customer plants and supplier locations for quality discussions, complaint containment, and relationship building</li></ul> Requirements: <ul><li>Must have experience in the automotive industry (Tier 1 or Tier 2).</li><li>Familiarity with quality management for connectors, harnesses, and cable products is preferred (but not mandatory).</li><li>Approximately 5 years, ideally under 30 years of age, with growth potential.</li><li>Familiarity with customer quality complaint handling processes.</li><li>Proficiency in quality tools (e.g., 8D, 5 Whys, FMEA).</li><li>Preference will be given to candidates with AQE/PQE experience.</li><li>Working proficiency in English is a plus.</li><li>Associate degree or higher; a bachelors degree is preferred.</li></ul>

Responsibilities: Sales Activities: <ul><li>Propose and implement annual sales plan (TERP target, billing target, market share, product portfolio expansion, new project etc.) on the dedicated key accounts; conduct analysis to identify customer needs and content per car increase</li><li>Promote products to customers based on their enquiries and requirements to earn sales orders; convince customers to accept contract trade terms, pricing and obtain change approval from Key Account Manager and Sales manager in order to achieve billing targets and increase market share.</li><li>Create and maintain relationship with existing customers; coordinate communications between customer and internal departments in order to maintain customer satisfaction and develop new sales.</li><li>Take care of the offer and negotiation with customer.</li><li>Reach the defined project target (quality, capacity, timing, cost).</li><li>Solve problems and work on profit improvement, handle technical changes.</li></ul> Marketing Activities: <ul><li>Maintain general market awareness; gather customers and competitor information; learn and study market trends; and prepare reports in order to increase market share and develop expansion plan.</li><li>Coordinate with Marcom to organize marketing events and send catalogues and promotion materials to customers in order to promote TE Auto products and corporate branding.</li><li>Customer Relationship Development and Maintenance. Create and maintain relationship with existing and new customers; coordinate communications between customer and internal departments in order to maintain customer satisfaction and develop new sales.</li></ul> Requirements: <ul><li>Bachelor in Engineering.</li><li>3+ years sales experience in auto industry, position in account manager or CQE or FAE or PM or Product engineer.</li><li>Good command of English.</li><li>Communication and influencing skills, integrity, sense of responsibility, proactive, learning capabilities.</li><li>Ability to handle multiple tasks and work under pressure.</li></ul>

Responsibilities: Customer Quality Complaint Handling: <ul><li>Customer complaint initial check, on site investigation, CSR quick check &amp;support, strong driving ability to deliver solution for customer</li><li>Quick initial response or containment actions for customer</li><li>Publish complaint to company manufacturing plant and timely follow up</li><li>Internal 5D/8D driving / evaluation / on time deliver to customer</li><li>External 8D release and report to customer</li><li>Timely progress tracking, update and in time escalation</li><li>D6/LL/RA/CTP verification to make sure 8D effective closure&nbsp;</li></ul> Capability in Application &amp; Engineering:&nbsp; <ul><li>Good understanding of OEM production line assembly process</li><li>Strong problem solving ability &amp; tools capability like FTA, DOE...</li><li>Engineering basics such as GD&amp;T, good product &amp; application knowledges.</li><li>Sensitiveness to study/bench marking solutions from other competitors</li></ul> General quality topics coordination (internal &amp; external): <ul><li>Green scorecard driving with responsible key customers</li><li>Take leader as the pliot CQ leader for Chery, responsible for continues quality improvement coordination and regular meeting &amp; communication with various customer SQM interfaces.</li><li>Customer visit, CTP identify, proactive customer reporting &amp; quality workshop…coordination &amp;lead</li><li>Coordinate Training/Meeting/Audit/Quality documents...requested by customer&nbsp;</li><li>Manage the on site service people in Chery Wuhu, to deliver excellent service to customer</li></ul> Quality Data Analysis and Reporting: <ul><li>Maintain customer quality data in system/worksheet, timely tracking &amp; monitor.</li><li>Data analysis and reporting, performance tracking, improvement opportunity identify and driving.</li></ul> Requirements: <ul><li>Full-time degree or diploma holder</li><li>Minimum 3 years of customer quality experience </li><li>Previous exposure from automotive industry is preferred</li></ul>

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Senior Quality & Reliability Engineer

Customer Quality Engineer (CQE)

PROJECT MANAGEMENT ENGINEER

CQE Shenzhen

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Senior Quality & Reliability Engineer

Customer Quality Engineer (CQE)

PROJECT MANAGEMENT ENGINEER

CQE Shenzhen

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