Technical Delivery Manager (L3 Production Support) - VP2

Technical Project Manager (TPM)

Finance Manager

SAP PPDS – Senior Lead Consultant

Senior Application Developer - ERP

ERP Application Developer

Advanced Quality, Senior Engineer

International Customer Service Associate

Retail Sales Manager

Senior SAP SD/MM Developer

Responsibilities: <ul><li>Act as the focal point of contact for technical resolutions while managing the incident, problem and knowledge management processes for the applications in scope.</li><li>Provide comprehensive support to internal customers; achieve resolution to outstanding problems or issues.</li><li>Manage 3rd party product vendors and integration partners to ensure application code fix deliveries are timely and good quality.</li><li>Design appropriate metrics for reporting on key performance and quality indicators.</li><li>Test, maintain and recommend software improvements to ensure strong functionality and optimization.</li><li>Work with production support team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing.</li><li>Work with business stakeholders to manage and prioritize the overall book of work in terms of problem remediation.</li><li>Contribute to improvement initiatives relating to methods, tools, people,architecture, project management and governance.</li></ul> Requirements: <ul><li>Degree in Computer Science, Engineering or similar domain; Additional professional/technical qualifications will be advantageous.</li><li>At least 6 years’ experience in relevant Banking applications / Information Technology.</li><li>Proficient in IBM AS400 platform, RPG, COBOL, CL programming.</li><li>Good understanding and experience in of Software Development Life Cycle (SDLC) or AGILE.</li><li>Well-versed in service management or production support’s process flow and cycle.</li><li>Experience leading a small team and providing guidance to junior developers.</li><li>Knowledge of Silverlake’s banking software suite is an added advantage.</li></ul>

Responsibilities: <ul><li>Prepare project plan and coordinates the attainment of project deliverables from planning to implementation. Maintains matrix for process improvements</li><li>Drive project deliverables and task details by through the use reports, tracking charts and, checklists.</li><li>Aligns the activities of resources internal to the business unit to achieve on-time and within budget performance objectives for the project.&nbsp;&nbsp;</li><li>Monitors, and reports to the business unit on projects cost performance.&nbsp;</li><li>Participate on intra business unit design teams to complete projects. Will contribute to the teams technical development in the pursuit of the teams project goals.</li><li>Research causes to project obstacles and assist in implementing solutions for resolution.</li></ul> Requirements: <ul><li>Mandatory: PMP Certification&nbsp;</li><li>Experience: 7+ years preferred&nbsp;</li></ul>

Responsibilities: Financial Planning &amp; Analysis (FP&amp;A): <ul><li>Lead the annual budgeting, forecasting, and long-term financial planning processes;</li><li>Prepare monthly, quarterly, and annual financial forecasts and variance analyses;</li><li>Provide insights and recommendations to senior management to support strategic decision-making;</li><li>Analyse business performance, trends, and key drivers (revenue, costs, margins, cash flow);</li><li>Partner with business leaders to improve financial performance and cost efficiency;</li></ul> Financial Control &amp; Reporting: <ul><li>Ensure accurate and timely month-end, quarter-end, and year-end close processes; Approve monthly Financial Statements in US GAAP ;</li><li>Prepare statutory financial statements in accordance with Danish GAAP and IFRS (if applicable) for Statutory Financial Audit ( each year around November);</li><li>Maintain the general ledger and ensure proper accounting treatment of transactions;</li><li>Oversee and approve reconciliations (balance sheet, bank, intercompany accounts, etc.);</li><li>Ensure compliance with internal controls and company policies;</li><li>Maintain documentation and audit trails for all financial activities;Tax &amp; Compliance (SKAT):</li><li>Ensure compliance with Danish tax regulations (corporate tax, VAT, payroll taxes);</li><li>Review VAT returns and other required filings with SKAT (Danish Tax Agency);</li><li>Coordinate corporate income tax reporting with external advisors;</li><li>Monitor changes in Danish tax legislation and assess business impact;</li><li>Ensure compliance with transfer pricing requirements and documentation;</li><li>Manage communication and correspondence with SKAT authorities;</li></ul> Audit &amp; External Reporting: <ul><li>Act as primary contact for external auditors and manage the annual audit process;</li><li>Coordinate audit schedules and prepare where needed, documentation, and responses to audit queries;</li><li>Ensure timely resolution of audit findings and implementation of recommendations;</li><li>Coordinate with internal audit (if applicable/ needed);</li><li>Ensure statutory filings are completed with Danish authorities (e.g., Danish Business Authority – Erhvervsstyrelsen) ( usual deadline is 30th of March for prior Fiscal year)</li></ul> Administrative &amp; Regulatory Responsibilities: <ul><li>Manage company digital mail system (e-Boks) and ensure timely handling of official correspondence as well as related business partners ( invoices to be forwarded to responsible AP partner, compliance requests, etc);</li><li>Oversee compliance with local statutory requirements and filings;</li><li>Maintain relationships with banks, tax advisors, and regulatory authorities;</li><li>Ensure proper corporate governance documentation and filings;</li></ul> Cash Flow &amp; Treasury Management: <ul><li>Monitor and manage cash flow, liquidity, and working capital;</li><li>Optimize cash management processes and approve forecasting;</li><li>Oversee banking relationships and approvals;</li><li>Manage intercompany funding and vendor related payments;</li></ul> Team Leadership &amp; Stakeholder Management: <ul><li>Lead and develop the local finance team (if applicable);</li><li>Collaborate with global finance and regional teams;</li><li>Act as a strategic business partner to local leadership;</li></ul> Requirements: <ul><li>Bachelor’s or Master’s degree in Finance, Accounting, or related field;</li><li>5–10+ years of experience in FP&amp;A, Financial Controlling, or similar roles;</li><li>Experience managing audits and financial reporting;</li><li>Advanced Excel and financial modelling skills;</li><li>Experience with ERP systems (Oracle, IndustriOS).</li></ul> Preferred qualifications and experience: <ul><li>Experience with Danish accounting standards and tax regulations is a plus.</li><li>Professional qualification (e.g., ACCA, CPA, CMA, or equivalent) preferred;</li></ul>

Responsibilities: <ul><li>Work on CIF integration between ECC/S/4HANA and APO/PPDS.</li><li>Coordinate with cross-functional teams including SAP MM, SD, QM, WM/EWM, and PP.</li><li>Perform system testing, SIT, UAT support, and defect resolution.</li><li>Support cutover, go-live, and hypercare activities.</li><li>Prepare functional specifications and coordinate with technical teams for developments.</li></ul> Requirements: Looking for an experienced SAP PPDS Consultant with 8 to 15 years of hands on expertise in SAP APO PPDS / SAP IBP Response &amp; Supply and S/4HANA PPDS implementations. <ul><li>The candidate should possess strong knowledge in Production Planning, Detailed Scheduling, Supply Planning, and integration with manufacturing and logistics processes</li><li>Lead and support end-to-end SAP PPDS implementations, rollouts, and support engagements.</li><li>Gather business requirements and design PPDS solutions aligned with client manufacturing and supply chain processes.</li><li>Configure and customize SAP PPDS functionalities including:</li><li>Product Heuristics.</li><li>Detailed Scheduling Planning Board.</li><li>PP/DS Optimizer.</li><li>Capacity Planning.</li><li>Setup Matrix.</li><li>Production Planning Run.</li><li>Alerts &amp; Exception Handling.</li></ul>

Responsibilities Key Accountabilities <ul><li>APPLICATION CONFIGURATION MANAGEMENT: Builds and drives complex application configurations to meet user and business requirements while identifying improvements to complex application support processes and procedures.</li></ul> <ul><li>APPLICATION DEVELOPMENT &amp; DEPLOYMENT: Performs and drives the design, configuration, testing, deployment, and support of changes and fixes, in accordance with established standards and practices.</li></ul> <ul><li>COMMUNICATION &amp; SUPPORT: Plays a key role and keeps an open channel of communication with stakeholders and responds to support requests and needs.</li></ul> <ul><li>APPLICATION SUPPORT: Conducts and leads advanced and complex application support activities to maintain system stability and meet business outcomes.</li></ul> <ul><li>STAKEHOLDER MANAGEMENT: Collaborates effectively with business partners, technical peers, &amp; vendors in multi-functional global teams, to ensure solutions and configurations align with business requirements and best practices.</li></ul> <ul><li>INCIDENT &amp; REQUEST MANAGEMENT: Leads prioritization of incoming incident tickets &amp; user requests and driving timely resolution.</li></ul> Requirements <ul><li>Minimum requirement of 4 years of relevant work experience. Typically reflects 5 years or more of relevant experience.</li></ul> <ul><li>ERP &amp; DOMAIN EXPERTISE: Solid hands‑on experience with enterprise‑scale applications (ERP preferred) in a techno‑functional capacity, demonstrating strong solution design and delivery capabilities. Deep knowledge of, and experience within, one or more ERP business domains (Order-to-Cash, Procure-to-Pay, Agriculture, Finance etc.)</li></ul> <ul><li>FULL LIFE CYCLE IMPLEMENTATION: Proven experience delivering large and complex application implementations (eg. ERP) across the full lifecycle, including system design and implementation, deployment, go‑live, and post‑go‑live stabilization and support, leveraging Agile, Scrum and/or DevOps practices.</li></ul> <ul><li>PROGRAMMING &amp; CUSTOMIZATION: Knowledge and/or experience with languages such as Java, C#, Python, or platform specific scripting (eg. ABAP for SAP) for application customization and experience with various pipelines, is preferred.</li></ul> <ul><li>DATA MIGRATION &amp; INTEGRATION: Experience with data migration strategies and large scale data transfers from legacy systems, including ETL processes.</li></ul>

Responsibilities <ul><li>APPLICATION CONFIGURATION MANAGEMENT: Sets up and maintains application configurations to meet user and business requirements while developing and recommending and implementing improvements to standard and moderately complex application support processes and procedures.</li></ul> <ul><li>APPLICATION DEVELOPMENT &amp; DEPLOYMENT: Performs programming, configuration, testing and deployment of fixes or updates for application version releases. </li><li>Designs, configures, tests, deploys and supports large and complex application changes and fixes in accordance with established standards and practices.&nbsp;</li></ul> <ul><li>COMMUNICATION &amp; SUPPORT: Keeps an open channel of communication with users stakeholders and responds to standard and moderately complex application support requests and needs.&nbsp;</li></ul> <ul><li>APPLICATION SUPPORT: Conducts application support activities to maintain system stability and meet business outcomes.</li></ul> <ul><li>STAKEHOLDER MANAGEMENT: Collaborates effectively with business partners, technical peers &amp; vendors in multi-functional global teams, including business partners to ensure solutions and configurations align with business requirements and best practices.&nbsp;</li></ul> <ul><li>INCIDENT &amp; REQUEST MANAGEMENT: Reviews, analyzes and prioritizes incoming incident tickets and user requests, driving timely resolution within agreed processes, balancing delivery speed with quality and stability.&nbsp;</li></ul> Requirements <ul><li>Minimum requirement of 2 years of relevant work experience. Typically reflects 3 years or more of relevant experience.</li><li>ERP &amp; DOMAIN EXPERTISE: Hands-on experience with enterprise-scale applications (ERP preferred) in a techno functional capacity, with exposure to one or more ERP business domains (eg. Order to Cash, Procure to Pay, Agriculture, Finance).</li><li>Translating business requiremts to technical specifications.</li><li>FULL LIFE CYCLE IMPLEMENTATION: Proven experience working on large and complex application implementations (e.g. ERP) across the full lifecycle, including system design and implementation, deployment, go‑live, and post‑go‑live stabilization and support leveraging Agile, Scrum, and/or DevOps practices.</li><li>PROGRAMMING &amp; CUSTOMIZATION: Knowledge and/or experience with languages such as Java, C#, Python, or platform specific scripting (eg. ABAP for SAP) for application customization and experience with various pipelines is preferred.</li><li>DATA MIGRATION &amp; INTEGRATION: Experience with data migration strategies and large scale data transfers from legacy systems, including ETL processes.</li></ul>

Responsiblities: <ul><li>Design Quality Assurance: Organize and facilitate Design Reviews (DR) and DFMEA sessions to ensure robust product design and risk mitigation.</li><li>Prototype &amp; Sample Build Quality: Implement quality planning and controls for prototype/sample builds, including documentation and build record management.</li><li>Measurement System Validation: Conduct Measurement System Analysis (MSA) for inspection systems and gages used in the project.</li><li>Development Stage Quality Oversight: Analyze samples, address quality issues, and drive improvement actions during product development.</li><li>Verification &amp; Qualification: Lead design verification activities prior to design freeze and manage product qualification testing before Gate 5.</li><li>Tool &amp; Process Validation: Perform process capability studies and support Final Tool Approval (FTAR) using Comprehensive Tool Approval Reports (CTAR).</li><li>Production Quality Control: Establish and maintain quality controls and documentation for the production shop floor.</li><li>Ongoing Quality Monitoring: Monitor process capability and manage corrective actions to ensure sustained quality performance.</li><li>Inspection Review: Review and approve measurement and cosmetic inspection results to ensure compliance with specifications.</li><li>Audit Support: Provide support during customer and internal/external quality system audits.</li><li>Lead the development and implementation of Advanced Quality Planning (AQP) tools and methodologies within cross-functional product development teams.</li><li>Manage and mitigate project risks, ensuring customer requirements are clearly understood and integrated from the outset.</li><li>Conduct design and process audits for NPI projects, ensuring compliance with internal and external standards.</li><li>Collaborate closely with manufacturing sites to ensure seamless transition from design to production, including training facilitation and sharing of best practices and lessons learned.</li><li>Support customer complaint investigations during NPI, including documentation collection, in-process record review, and postmortem analysis.</li><li>Ensure effective deployment of control plans and support supplier development and management to meet quality expectations for NPI shipments.</li></ul> Requirements: <ul><li>Bachelor’s degree or higher in Electrical, Mechanical Engineering, or a related field.</li><li>Min 4 years experience in advanced quality</li><li>Proven quality control experience in cable assemblies, connectors, sockets, or related industries.</li><li>Strong understanding of ISO 9001 and APQP procedures.</li><li>Familiarity with EIA-364 test methods and internal/external auditing practices.</li><li>Knowledge of Model-Based Definition (MBD) and GD&amp;T requirements.</li><li>Proficient in Root Cause Analysis (8D, Fishbone, 5 Whys).</li><li>Skilled in Risk Management (DFMEA/PFMEA), Process Capability (Cp, Cpk, Pp, Ppk), and Tolerance Stack-Up Analysis.</li><li>Experienced in Design of Experiments (DOE) and Six Sigma methodologies (Black Belt preferred).</li><li>Competent in data analytics and visualization tools (Power BI, Tableau, Python/R).</li><li>Skilled in statistical software such as Minitab and JMP.</li><li>Strong organizational and strategic planning abilities.</li><li>Effective communicator with excellent written and verbal English skills.</li><li>Ability to mentor junior engineers and lead cross-functional teams.</li><li>Demonstrated capability in change management and driving continuous improvement.</li><li>Strong interpersonal skills for conflict resolution and stakeholder negotiation.</li><li>Committed to delivering high-quality solutions aligned with customer expectations and business strategy.</li></ul>

Responsibilities: <ul><li>Provides dedicated support to International shippers, primarily supporting US operations, ensuring a seamless customer experience.</li><li>Analyzes and resolves Preferred account issues, taking full end-to-end ownership of each case until final resolution.</li><li>Focuses on First Call Resolution by effectively navigating systems, identifying root causes, and coordinating solutions across functions.</li><li>Builds and maintains strong relationships with internal partners (e.g., Billing, Delivery Information, Operations, Brokerage) to facilitate timely and effective issue resolution.</li><li>Develops and maintains trusted relationships with external customers through a strong customer-focused approach and proactive communication.</li><li>Connects the dots across processes, systems, and teams to identify gaps, prevent repeat issues, and drive sustainable solutions.</li><li>Demonstrates out-of-the-box thinking when resolving non-standard or complex customer scenarios.</li><li>Maintains a strong customer advocacy mindset, balancing internal requirements with external customer expectations.</li><li>Makes outbound calls and follow-as needed to ensure clear communication and customer satisfaction throughout the resolution process.</li></ul> Requirements: <ul><li>High school diploma, GED, or international equivalent</li><li>Strong English oral and written communication skills, with the ability to communicate clearly with both internal and external customers</li><li>Strong problem-solving and analytical skills, with the ability to think holistically across end-to-end processes</li><li>Proven customer focus, with the ability to build and maintain effective working relationships with customers and internal stakeholders</li><li>Ability to navigate multiple systems and tools efficiently</li><li>Demonstrated ownership mindset and accountability for results</li><li>Previous customer service experience</li><li>Experience supporting International or US-based operations is an asset</li></ul> Additional Comments: <ul><li>The role will be based in Chennai.</li><li>US working hours required</li></ul>

Role Description: <ul><li>The Retail Sales Manager is responsible for the strategic direction, commercial performance, and operational excellence of all retail outlets and kiosks across the region. This role focuses on driving sustainable revenue growth, optimizing the retail footprint, and institutionalizing a premium customer experience.</li><li>The Manager leads the retail leadership team to achieve aggressive sales targets while ensuring brand consistency and operational compliance across all touchpoints.</li></ul>&nbsp;Responsibilities: <ul><li>Strategic Sales Leadership: Define and implement regional retail sales strategies and commercial plans to achieve monthly, quarterly, and annual revenue and subscriber acquisition targets.</li><li>Retail Footprint Optimization: Analyze market trends and footfall data to identify opportunities for new store openings, kiosk relocations, or retail format optimizations.</li><li>P&amp;L &amp; Budget Management: Manage the retail department budget, monitor OpEx, and ensure a high return on investment (ROI) for all retail-led campaigns and store operations.</li><li>Customer Experience Excellence: Establish and monitor Service Level Agreements (SLAs) for customer service; implement Voice of the Customer feedback loops to improve NPS (Net Promoter Score).</li><li>Standard Operating Procedures: Develop and enforce standardized internal procedures for inventory management, cash handling, KYC compliance, and platform usage (CRM/Afrivendas).</li><li>Cross -Functional Synergy: Collaborate with Marketing to ensure seamless deployment of trade marketing materials, campaigns, and product launches across the retail network.</li><li>Performance Coaching: Lead, mentor, and evaluate Retail Team Leaders and Supervisors; oversee the professional development and succession planning for the entire retail workforce.</li><li>Reporting &amp; Business Intelligence: Direct the production of high-level analytical reports regarding sales conversion, productivity per head, and competitor retail activity.</li></ul>&nbsp;Requirements: <ul><li>Bachelor’s degree in Business Management, Marketing, or related field.</li><li>An MBA is highly preferred.</li><li>Minimum 7 years in Retail Sales, with at least 3-4 years in a senior management role, preferably within Telecoms, Banking, or high-volume FMCG.</li><li>Advanced understanding of retail economics, inventory management, and CRM systems.</li><li>Clear communication and strong writing.</li><li>Ability to translate complex market data into executable retail strategies and sales incentives.</li><li>Exceptional leadership, negotiation, and stakeholder management skills</li><li>Ability to manage large culturally diverse teams.</li></ul>

Responsibilities: <ul><li>Requirements Solutioning: Lead workshops to capture business requirements, analyze gaps, and propose scalable SAP solutions.&nbsp;</li><li>Configuration &amp; Design: Build and maintain complex SAP configurations aligned with business goals (MM,SD).&nbsp;</li><li>Testing &amp; Deployment: Manage functional testing, defect resolution, and deployment of new releases and enhancements.&nbsp;</li><li>UAT &amp; Training Support: Guide business users through User Acceptance Testing and deliver training to Super Users and end users.&nbsp;</li><li>Process Optimization: Advise stakeholders on process improvements and challenge unnecessary customizations.&nbsp;</li><li>Stakeholder Engagement: Collaborate with cross-functional teams including developers, product managers, and business leads to ensure alignment and delivery.&nbsp;</li><li>Application Support: Provide expert-level support for SAP Operations processes and integrations with external systems (e.g. TMS, GTS, Plant systems, EDI).&nbsp;</li><li>Workstream Leadership: Represent the Operation workstream in project governance, plan staffing and budget, and mentor junior team members.&nbsp;</li></ul> Requirements: <ul><li>Minimum requirement of 8 years of relevant work experience&nbsp;in SAP MM and/or SD modules.&nbsp;</li><li>Experience with SAP S/4HANA.&nbsp;</li><li>Strong functional leadership with a focus on business process optimization.&nbsp;</li><li>Familiarity with ABAP is advantageous but not required.&nbsp;</li><li>Excellent communication and stakeholder management skills.&nbsp;</li></ul>

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51 conflict resolution Jobs found

Technical Delivery Manager (L3 Production Support) - VP2

Technical Project Manager (TPM)

Finance Manager

SAP PPDS – Senior Lead Consultant

Senior Application Developer - ERP

ERP Application Developer

Advanced Quality, Senior Engineer

International Customer Service Associate

Retail Sales Manager

Senior SAP SD/MM Developer

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51 conflict resolution Jobs found

Technical Delivery Manager (L3 Production Support) - VP2

Technical Project Manager (TPM)

Finance Manager

SAP PPDS – Senior Lead Consultant

Senior Application Developer - ERP

ERP Application Developer

Advanced Quality, Senior Engineer

International Customer Service Associate

Retail Sales Manager

Senior SAP SD/MM Developer

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow is on a mission to connect companies with the best talent across the globe.