Country Head

Sales Manager - DRC

Sales Executive - Kenya

Sales Executive - Tanzania

Manager, Industrial and Employee Relations

Manager II – Quality & Reliability Engineer

Channel Manager

HR Manager

Associate Consultant

Regional Employee Relations Manager

Role Description: <ul><li>The Country Head is the most senior commercial executive and face of our petroleum business in Country.</li><li>This role serves as the primary growth driver and central leadership authority for business operations within the market.</li><li>This role is laser-focused on aggressively expanding market share, revenue, and profitability while providing inspirational leadership and strategic direction to all country-based teams.</li><li>The Country Head has direct line management responsibility for the sales organization and exercises influential leadership over all other functions to ensure cohesive execution of growth strategies and achievement of growth ambitions as articulated in Destination 2030 Strategy.</li></ul> Responsibilities: Growth Leadership and Market Expansion <ul><li>Develop and execute robust growth strategies to grow the Company’s market share and drive revenue growth.</li><li>Lead market penetration initiatives, identifying and capitalizing on new business opportunities, customer segments, and geographic expansion possibilities.</li><li>Set the Country’s growth targets for the team, drive relentless execution and high team performance in country.</li><li>Conduct competitive intelligence and market analysis to identify growth opportunities and competitive advantages.</li><li>Champion innovative go-to-market strategies, pricing optimization, and value proposition development.</li><li>Drive customer acquisition and retention strategies, focusing on high-value accounts and strategic partnerships.</li><li>Lead major deal negotiations and strategic customer relationships that positively impact business growth.</li><li>Represent the company at industry events, government forums, and key customer and regulator engagements to enhance market position.</li><li>Develop comprehensive country business plans that align with Energy BU strategies.</li><li>Identify and evaluate strategic partnerships, joint ventures, and acquisition opportunities.</li><li>Drive business development initiatives including new market entry strategies.</li><li>Conduct regular business reviews and adjust strategies based on market dynamics and performance.</li><li>Manage key stakeholder relationships including government officials, regulatory bodies, and industry associations.</li></ul> Sales Organization Leadership <ul><li>Directly manage and inspire the sales team to achieve exceptional performance and exceed sales targets.</li><li>Recruit, develop, and retain top-tier sales talent while building a high-performance sales culture.</li><li>Establish sales strategies, territory management, and account planning frameworks.</li><li>Implement sales processes, performance metrics, and incentive structures that drive results.</li><li>Provide hands-on coaching and mentoring to sales team members to maximize their potential.</li><li>Lead sales forecasting, pipeline management, and performance review processes.</li><li>Drive sales team accountability through regular performance monitoring and corrective action when needed.</li></ul> Performance Management and Results Delivery <ul><li>Take full accountability for country P&amp;L performance at gross margin level.</li><li>Partner with functional leaders to jointly set KPIS for all functions in country.</li><li>Ensure closure of receivables in a timely manner.</li><li>Ensure compliance with all regulatory requirements and company policies.</li><li>Implement risk management strategies and contingency planning for business continuity.</li><li>Report regularly to Petroleum leadership team on performance, challenges, and growth opportunities.</li></ul> Stakeholder Management &amp; External Relations <ul><li>Build and maintain strategic relationships with key government officials, regulatory authorities, and industry leaders.</li><li>Represent the companys interests in industry associations, chambers of commerce, and policy forums.</li><li>Ensure positive brand reputation and stakeholder confidence in the market.</li></ul> Requirements: <ul><li>Bachelors degree in Engineering, or business related field.</li><li>Masters degree (MBA) is a plus.</li><li>Industry-specific certifications or executive education programs advantageous.</li><li>Minimum 10-12 years of progressive leadership experience in petroleum, oil &amp; gas, or related energy industries.</li><li>At least 3 years’ experience in a leadership role.</li><li>Proven track record of driving significant business growth and market share expansion.</li><li>Experience managing sales organizations and achieving ambitious revenue targets.</li><li>Experience working in emerging markets or similar economic environments.</li></ul>

Responsibilities: Revenue and Margin Delivery: <ul><li>Achieve and exceed budgeted volumes and margins as per annual sales plan targets</li><li>Drive aggressive revenue growth through systematic customer acquisition, identifying and converting new accounts across all market segments</li><li>Expand business with existing customers by increasing wallet share, and deepening customer penetration through strategic account planning and relationship management</li><li>Develop and maintain a robust new customer portfolio through targeted prospecting, lead generation, market mapping, and conversion of qualified opportunities into active revenue-generating accounts</li><li>Implement customer retention strategies to minimize churn, protect revenue base, and ensure long-term sustainable relationships with key accounts</li><li>Protect and enhance profit margins through disciplined pricing strategies, value-based selling and resistance to margin erosion in competitive situations</li><li>Negotiate favorable commercial terms with customers that balance volume commitments with margin integrity, ensuring every deal contributes positively to bottom-line profitability</li></ul> Business Performance: <ul><li>Propose strategic market shifts to meet agreed budgets</li><li>Provide market intelligence insights through proactive engagement with contacts</li><li>Share critical information with management regarding strategy, new projects, and market opportunities</li><li>Build and maintain professional relationships with government agencies, statutory authorities, trade groups, business forums, and industry associations</li><li>Implement timely delivery of solutions according to customer needs and objectives</li><li>Conduct sales forecasting aligned with market dynamics and coordinate with Supply team for effective S&amp;OP processes</li></ul> Stakeholder Management: <ul><li>Develop and maintain strong relationships with internal and external stakeholders</li><li>Maintain close working relationships with supply and logistics teams for proper product planning</li><li>Collaborate with Head of Supply and Distribution, Operations Manager, and Business Development</li><li>Manager to translate business strategy into specific objectives and KPIs</li><li>Facilitate regular communication and reporting on sales, debtors, and collections</li></ul> Requirements: Education and Qualification&nbsp; <ul><li>Bachelors degree in Marketing, Commerce, Sales Management, or related business field</li><li>Masters degree in Business Administration (MBA), Marketing, or related field is preferred</li><li>Professional sales certifications, strategic account management training, negotiation skills certifications, or industry-specific qualifications is an added advantage</li><li>At least 6-8 years of progressive sales experience in the oil and gas industry, petroleum products distribution or related B2B industries</li><li>Demonstrated experience managing a diverse customer portfolio</li><li>Deep understanding of the Kenyan oil and gas market, including market structure, key players, competitive landscape, and regulatory environment</li><li class="ql-align-justify">Track record of successfully managing tenders, RFPs, and complex procurement processes with government entities and large corporate accounts</li></ul>

Responsibilities: Sales Execution: <ul><li>Execute sales plans and achieve individual volume and margin targets as assigned</li><li>Identify, prospect, and acquire new customers within assigned territory or product portfolio</li><li>Maintain and grow sales volumes from existing customer accounts through regular engagement and relationship building</li><li>Conduct customer visits, product presentations, and negotiations to close sales deals</li><li>Prepare quotations, sales proposals, and contracts in accordance with company pricing and approval guidelines</li><li>Monitor customer orders and coordinate with supply and logistics teams to ensure timely delivery</li><li>Maintain accurate and up-to-date customer records and sales data in the companys sales management system</li></ul> Customer Relationship Management: <ul><li>Build and maintain strong professional relationships with customers to ensure satisfaction and loyalty</li><li>Respond promptly to customer inquiries, concerns, and requests for information</li><li>Conduct regular follow-ups with customers to identify additional needs and opportunities</li><li>Gather customer feedback and market intelligence to share with the Sales Manager</li><li>Support debt collection activities by maintaining communication with customers on payment terms and following up on overdue accounts</li></ul> Market Intelligence and Reporting: <ul><li>Gather and report market intelligence including competitor activities, pricing trends, and customer needs Provide regular sales reports including achievements against targets, pipeline updates, and customer feedback</li><li>Participate in industry events, trade shows, and networking opportunities to promote the company and identify business opportunities</li><li>Monitor stock levels and product availability in assigned territory</li></ul> Compliance and Administrative Duties: <ul><li>Adhere to all company policies, procedures, and standard operating practices related to sales operations</li><li>Follow credit management and sales approval processes as outlined in company procedures</li><li>Ensure all sales documentation is complete, accurate, and submitted in a timely manner</li><li>Maintain compliance with legal and regulatory requirements in all sales activities</li><li>Complete required sales training and professional development programs</li></ul> Requirements: Education and Qualification: <ul><li>Bachelors Degree in Commerce, Marketing, Business Administration, or related field</li><li>At least 2 years of sales experience, preferably in the Oil Industry or related B2B sector</li><li>Computer literate with proficiency in MS Office applications and CRM systems</li><li>Valid drivers license and willingness to travel within assigned territory</li><li>Strong communication and interpersonal skills</li><li>Basic understanding of credit management and commercial terms</li><li>Self-motivated with ability to work independently and as part of a team</li></ul>

Responsibilities: Sales Execution: <ul><li>Execute sales plans and achieve individual volume and margin targets as assigned</li><li>Identify, prospect, and acquire new customers within assigned territory or product portfolio</li><li>Maintain and grow sales volumes from existing customer accounts through regular engagement and relationship building</li><li>Conduct customer visits, product presentations, and negotiations to close sales deals</li><li>Prepare quotations, sales proposals, and contracts in accordance with company pricing and approval guidelines</li><li>Monitor customer orders and coordinate with supply and logistics teams to ensure timely delivery</li><li>Maintain accurate and up-to-date customer records and sales data in the companys sales management system</li></ul> Customer Relationship Management: <ul><li>Build and maintain strong professional relationships with customers to ensure satisfaction and loyalty</li><li>Respond promptly to customer inquiries, concerns, and requests for information</li><li>Conduct regular follow-ups with customers to identify additional needs and opportunities</li><li>Gather customer feedback and market intelligence to share with the Sales Manager</li><li>Support debt collection activities by maintaining communication with customers on payment terms and following up on overdue accounts</li></ul> Market Intelligence and Reporting: <ul><li>Gather and report market intelligence including competitor activities, pricing trends, and customer needs Provide regular sales reports including achievements against targets, pipeline updates, and customer feedback</li><li>Participate in industry events, trade shows, and networking opportunities to promote the company and identify business opportunities</li><li>Monitor stock levels and product availability in assigned territory</li></ul> Compliance and Administrative Duties: <ul><li>Adhere to all company policies, procedures, and standard operating practices related to sales operations</li><li>Follow credit management and sales approval processes as outlined in company procedures</li><li>Ensure all sales documentation is complete, accurate, and submitted in a timely manner</li><li>Maintain compliance with legal and regulatory requirements in all sales activities</li><li>Complete required sales training and professional development programs</li></ul> Requirements: Education and Qualification&nbsp; <ul><li>Bachelors Degree in Commerce, Marketing, Business Administration, or related field</li><li>At least 2 years of sales experience, preferably in the Oil Industry or related B2B sector</li><li>Computer literate with proficiency in MS Office applications and CRM systems</li><li>Valid drivers license and willingness to travel within assigned territory</li><li>Strong communication and interpersonal skills</li><li>Basic understanding of credit management and commercial terms</li><li>Self-motivated with ability to work independently and as part of a team</li></ul>

Responsibilities: Grievance &amp; Compliance Leadership: <ul><li>Lead end-to-end employee misconduct investigations (preliminary and detailed), ensuring fairness, consistency, and legal compliance across all cases.</li><li>Own full disciplinary lifecycle: recommend actions, approve issuance of show cause/warning/dismissal letters, and maintain robust, auditable records.</li><li>Drive periodic compliance audits across contract labor suppliers (security, canteen, uniform vendors) and ensure timely corrective action on non-conformities.</li><li>Conduct due diligence and performance reviews of foreign operator agencies; submit data-driven recommendations for contract renewals or terminations.</li></ul> Policy &amp; Process Ownership: <ul><li>Manage centralized document control for all HR policies, procedures, and operational guidelines — ensuring accessibility, version control, and alignment with evolving legal standards.</li><li>Design and deliver compliance training programs for managers and employees, covering HR policy, performance management, and labor law essentials.</li><li>Act as the go-to subject matter expert on employment law, IR best practices, and grievance resolution frameworks.</li></ul> Union Engagement &amp; Strategy: <ul><li>Lead plants transition into a unionized environment: educate leaders and HR on union dynamics, negotiation frameworks, and collaborative engagement models.</li><li>Build and sustain a constructive union relationship — balancing business needs with employee representation through regular dialogue, transparency, and mutual respect.</li><li>Anticipate union-related risks and opportunities; advise leadership proactively on IR positioning and response strategies.</li><li>Drive union readiness programs, including leadership coaching, communication protocols, and scenario planning.&nbsp;</li></ul> Canteen Management: <ul><li>Lead vendor governance for contract labor and canteen operations. Monitor service levels, hygiene, and employee satisfaction; drive timely audits, feedback loops, and improvements.</li></ul> Hostel &amp; Foreign Worker Management (End-to-End): <ul><li>Manage full lifecycle of foreign worker operations: manpower planning, documentation, immigration processes, hostel inspections, welfare coordination, and compliance with regulatory and internal standards.</li><li>Ensure foreign workers are treated with dignity and respect; champion human rights standards and ethical labor practices.</li><li>Coordinate with embassies, Ministry of Home Affairs, Department of Immigration, and labor agencies to ensure seamless processes and timely resolution of issues.</li><li>Oversee hostel living conditions, safety, and welfare programs; act as the primary point of contact for foreign worker concerns.</li></ul> Compliance Audits &amp; Risk Management: <ul><li>Lead and coordinate audits related to labor compliance, human rights, and ethical sourcing across all third-party providers.</li><li>Ensure the plant is audit-ready at all times; track and close findings with urgency and rigor.</li><li>Stay current on evolving labor regulations and proactively adjust policies and practices to mitigate risk</li></ul> Requirements: <ul><li>Bachelors degree in Human Resource Management, Business Administration, Industrial Relations, or related discipline.</li><li>7–10 years of HR experience, with deep exposure to industrial relations, employee relations, labor law, and HR compliance—preferably in a manufacturing, unionized, or FMCG environment.</li><li>Proven track record of managing complex disciplinary cases, union negotiations, and IR matters with sound judgment and integrity.</li><li>Strong working knowledge of Malaysian labor law, Employment Act, Industrial Relations Act, and related regulations.</li><li>Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint); able to prepare reports, dashboards, and present findings with clarity.</li><li>Familiar with HR systems, documentation best practices, and audit standards.</li><li>Excellent stakeholder management and interpersonal skills; able to influence, negotiate, and build trust across all levels—from frontline employees to senior leaders.</li></ul>

Responsibilities: 1. Team Leadership <ul><li>Manage, mentor, and develop a team of Quality and Reliability Engineers.</li><li>Assign projects and tasks based on individual strengths and organizational priorities.</li><li>Conduct performance evaluations and provide coaching for continuous improvement.</li><li>Lead cross-functional problem-solving teams to address customer quality issues, reduce DPPM, and lower the cost of poor quality.</li></ul> 2. Quality Assurance <ul><li>Develop and implement robust quality control processes and procedures.</li><li>Oversee customer quality audits and ensure compliance with our client quality policies and customer requirements.</li><li>Analyze quality data and metrics to identify trends and areas for improvement.</li></ul> 3. Failure Analysis <ul><li>Lead structured failure investigations (e.g., fault tree analysis) to determine root causes and corrective actions.</li><li>Coordinate product testing related to customer-reported issues.</li><li>Serve as the primary quality interface with customers on escalations, reliability matters, and compliance.</li></ul> 4. Project Management <ul><li>Lead quality and reliability improvement projects from concept through completion.</li><li>Collaborate cross-functionally with Sales, Engineering, and Operations to align on customer quality objectives.</li><li>Support supplier reviews, customer audits, and on-site technical support.</li><li>Conduct periodic business reviews with key customers on DDN quality and reliability performance.</li></ul> 5. Continuous Improvement <ul><li>Identify opportunities for process optimization, cost reduction, and improved efficiency.</li><li>Implement Lean and Six Sigma methodologies to drive continuous improvement.</li><li>Collaborate with Engineering and Sales to share the DDN strategic quality roadmap and strengthen customer partnerships.</li></ul> 6. Reporting and Communication <ul><li>Prepare and present reports on quality and reliability metrics to senior leadership.</li><li>Communicate effectively with internal and external stakeholders on quality matters and escalations.</li><li>Provide Voice of the Customer (VoC) feedback to Product Management, Engineering, and Manufacturing to mitigate risks.</li></ul> 7. Tactical Initiatives <ul><li>Proactively identify and remove roadblocks affecting quality and customer satisfaction.</li><li>Drive urgency and accountability across teams to meet customer expectations.</li><li>Bridge communication between customers and internal teams to ensure timely problem resolution.</li></ul> Requirements: Qualifications and Experience <ul><li>Education: Bachelor’s degree in Electrical, Mechanical, or related Engineering field; Master’s degree preferred.</li><li>Experience: Minimum 7 years in Quality Assurance or Reliability Engineering, including at least 3 years in a managerial or global capacity.</li></ul> Technical Skills: <ul><li>Strong knowledge of Quality Management Systems (QMS), Statistical Process Control (SPC), Gage R&amp;R, and reliability tools.</li><li>Experience with failure analysis using structured methodologies (e.g., fault tree analysis).</li></ul> Certifications: <ul><li>Six Sigma Black Belt, ASQ Certified Quality Engineer (CQE), or equivalent preferred.</li></ul> Soft Skills: <ul><li class="ql-indent-1">Strong leadership and team development skills.</li><li class="ql-indent-1">Excellent problem-solving, communication, and interpersonal abilities.</li><li class="ql-indent-1">Demonstrated customer interface experience in data center interconnect technology.</li><li class="ql-indent-1">Executive-level presence with the ability to influence across all levels of the organization.</li></ul>

Responsibilities: <ul><li>Develops and executes sales strategies to drive revenue through indirect sales channels, like distributors, resellers, and partners</li><li>Create and implement strategies and programs to drive sales through indirect channels and achieve revenue targets.&nbsp;</li><li>﻿Establish, maintain, and grow relationships with channel partners to foster strong, profitable partnerships.&nbsp;</li></ul> Requirements: <ul><li>Experience in the following elements required: .</li><li>Review and Manage Open Market Strategy.</li><li>Review, Track, and Manage Regional Channel Development Strategy.</li><li>Review and Manage BM open area and Dealer Prospect initiatives.</li><li>Prepare written responses to routine enquiries.</li><li>Travel and conduct onsite meetings with dealer partners.</li><li>Prepare and edit correspondence, communications, presentations, and other documents.</li><li>Manage regional New Dealer Onboarding.</li><li>Manage Regional Network Optimization, Terminations, Cure, New Dealer.</li><li>proactive daily interaction with BM / RSM.</li><li>Interact with new dealer prospects.</li><li>interact with current dealers.</li><li>review channel processes and suggest improvements.</li><li>Ability to read, write, and speak the English language fluently is required.</li><li>Review market industry data relating to regional new dealer placement.</li><li>Skilled at problem resolution.</li><li>Advanced knowledge of Microsoft Programs, (i.e., Excel, Word, PowerPoint, and Outlook).</li><li>Excellent presentation skills.</li><li>Ability to multitask in a fast-paced office environment.</li><li>Ability to work in a team environment.</li></ul> Key Skills and Competencies: <ul><li>Organizational and planning skills.</li><li>Communication skills.</li><li>Information gathering and monitoring skills.</li><li>Problem analysis and problem-solving skills.</li><li>Judgment and decision-making ability.</li><li>Initiative.</li><li>Prioritizing.</li><li>Team member.</li><li>Attention to detail and accuracy</li><li>Flexibility.</li><li>Adaptability.</li><li>Customer service orientation.</li></ul> Experience in the following elements desired: <ul><li>Knowledge of SAP system</li><li>Management or team lead experience</li></ul>

Responsibilities: <ul><li>Lead the HR function at the site to support business objectives and compliance with HR best practices.</li><li>Serve as a trusted advisor to site leadership on workforce planning, employee relations, and organizational development.</li><li>Partner with corporate HR, Quality, EHS, and Operations to align policies, procedures, and culture-building initiatives.</li><li>Initiate and nurture a positive employee relations environment through coaching, communication, and conflict resolution.</li><li>Ensure compliance with federal, state, and local labor laws, as well as cGMP and safety-related employee policies.</li><li>Maintain accurate and confidential employee records, including training and medical surveillance, in cooperation with the EHS Lead.</li><li>Develop, implement, and manage the Learning Management System (LMS) for GMP and technical training.</li><li>Implement employee engagement strategies to nurture a culture of integrity, teamwork, and compliance.</li><li>Administer compensation and benefits programs, including health, retirement, and wellness plans</li><li>Manage payroll coordination with Finance team.</li><li>Monitor and report on key HR metrics (e.g. headcount, turnover, training compliance, absenteeism, engagement)</li><li>Lead the annual organizational review and individual development program.</li></ul> Key Stakeholders: Internal: <ul><li>Site Leadership Team (Operations, Quality, Engineering, Warehouse, Finance, EHS)</li><li>Corporate HR</li><li>Manufacturing and Technical Services Teams</li><li>Validation and Project Management Teams</li></ul> External: <ul><li>FDA and other regulatory agencies</li><li>Third-party auditors and certifying bodies</li><li>External HR service providers</li><li>Customers and business partners</li></ul> Requirements: <ul><li>Bachelor’s degree in human resources, Business Administration, or related field (Master’s or HR certification preferred).</li><li>Minimum 5–10 years of progressive HR experience, including at least 3 years in a manufacturing or GMP-regulated environment and 3 years on site leadership team (pharma, biotech, or medical device strongly preferred).</li><li>Experience supporting high-growth or startup operations is highly desirable.</li></ul> Skills / Competencies: <ul><li>Strong understanding of HR compliance, labor laws, and best practices.</li><li>Demonstrated ability to build HR systems, processes, and policies from the ground up.</li><li>Demonstrated ability to improve HR systems and drive improved engagement and performance.</li><li>Excellent interpersonal, communication, and problem-solving skills.</li><li>Comfortable working in a fast-paced, evolving environment where agility and adaptability are key.</li><li>Strong leadership presence with demonstrated ability to build high-performing teams and compliance culture.</li><li>Effective communication, collaboration, and influencing skills across multiple stakeholders.</li></ul>

Role Description: <ul><li>We are looking for Associate Consultants to join a major Platform Operations workstream in Bangalore.</li><li>The focus will be on enabling and assisting the Customer Platform Operations team to manage and operate a newly deployed Red Hat OpenShift Virtualization (OCP Virt) platform in a production environment.</li><li>The consultants will be embedded in the Platform Operation Track, working side-by-side with the customer team to provide operational support, knowledge transfer, and daily assistance with Day 2 tasks.</li></ul> Responsibilities:&nbsp; <ul><li>Support the deployment, operation, and management of the Red Hat OpenShift Virtualization platform in production.</li><li>Assist the Customer Ops team with daily operational tasks and troubleshooting.</li><li>Enable the Ops team to: o Resolve minor issues independently (requiring strong OCP/OCP Virt knowledge).</li><li>Correctly identify significant issues and escalate support cases with the necessary details for fast resolution.</li><li>Share best practices, operational guidelines, and documentation to strengthen the Ops team’s capabilities.</li><li>Contribute to the long-term stability and scalability of the platform.</li></ul> Requirements: Required Skills &amp; Experience&nbsp; <ul><li>Strong, hands-on experience with Red Hat OpenShift and OpenShift Virtualization (OCP Virt).</li><li>Good understanding of containerized environments, Kubernetes, and platform operations.</li><li>Ability to provide operational support and knowledge transfer to customer teams.</li><li>Strong problem-solving skills and familiarity with Day 2 operational tasks.</li><li>Good communication skills to work effectively in customer-facing, collaborative environments.</li></ul>

Responsibilities: <ul><li>Lead and manage employee relations activities within the IMEA region, ensuring timely and fair case resolution in alignment with global ER policies and practices.</li><li>Provide direct ER leadership over the India business in particular, as the largest business in the region.</li><li>Support labor/industrial relations strategy across the region, including union engagement, worker committee processes, and required consultation protocols under local law.</li><li>Serve as the primary escalation point for complex and high-risk ER cases, partnering with Legal and other stakeholders as needed.</li><li>Directly manage ER case intake, investigation, resolution, and closure, ensuring a consistent, professional colleague experience across the region.</li><li>Partner with regional Business-Facing HR teams to deliver hybrid ER support where needed, especially in countries with minimal headcount or unique legal complexity.</li><li>Provide day-to-day direction and mentorship to regional ER Advisors, ensuring professional service delivery, skill development, and workload balance.</li><li>Monitor case trends, emerging risks, and workforce issues, delivering actionable insights and recommendations to regional and global leadership.</li><li>Execute the Employee Relations annual governance cycle within the region, including quarterly campaign delivery, stakeholder reporting, and process audits.</li><li>Ensure full adoption of ER case management protocols in ServiceNow, including accurate logging, escalation, documentation, and timely case closure.</li><li>Deliver coaching and education to site leaders on performance management, conflict resolution, workplace expectations, and policy application.</li><li>Collaborate on global ER projects and initiatives, bringing IMEA-specific insights to shape global practices, policies, and processes.</li><li>Support leaders to foster a fair, consistent, and compliant employee experience aligned with our client People Plan.</li></ul> Requirements: <ul><li>Education: Bachelor’s degree in Human Resources, Business Administration, or a related field; Master’s degree preferred.</li></ul> Experience: <ul><li>7+ years of experience in employee relations or HR, including regional or global support experience.</li><li>5+ years of employee relations or HR experience in India</li><li>3+ years managing complex employee relations cases required.</li><li>Experience working in a centralized Employee Relations delivery model preferred.</li></ul> Skills:&nbsp; <ul><li>Strong leadership and delegation skills, excellent problem-solving and conflict resolution skills, team leadership experience, and expertise in handling escalated cases and performance improvement processes.</li><li>Proficiency in English and Marathi required; additional languages based on region are a plus (e.g., Arabic, Hindi, French).</li></ul>

Skills

Industry

Location

Jobtitle

45 conflict resolution Jobs found

Country Head

Sales Manager - DRC

Sales Executive - Kenya

Sales Executive - Tanzania

Manager, Industrial and Employee Relations

Manager II – Quality & Reliability Engineer

Channel Manager

HR Manager

Associate Consultant

Regional Employee Relations Manager

WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

JOBS BY SKILLS

JOBS BY FUNCTION

JOBS BY INDUSTRY

JOBS BY LOCATIONS

MODEL JOBS

JOBS BY CITY

Skills

Industry

Location

Jobtitle

45 conflict resolution Jobs found

Country Head

Sales Manager - DRC

Sales Executive - Kenya

Sales Executive - Tanzania

Manager, Industrial and Employee Relations

Manager II – Quality & Reliability Engineer

Channel Manager

HR Manager

Associate Consultant

Regional Employee Relations Manager

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

JOBS BY SKILLS

JOBS BY FUNCTION

JOBS BY INDUSTRY

JOBS BY LOCATIONS

MODEL JOBS

JOBS BY CITY

WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.