Channel Manager - Food Service

Retail Sales Officer

Sr. Finance Manager – International Finance Transformation

Vice President - Government Relations & Public Affairs, Africa

Cyber Security Sales Specialist

Credit Controller

Logistics Assistant

Customer Quality Engineer (CQE)

Area Escalator Business Director, Asia Pacific, Middle East, Turkey and Africa (APM)

Area Major Project PMO Director, APAC, MEA

Responsibilities: Strategy Development &amp; Execution: <ul><li>Develop &amp; execute a Channel strategies for strategic channels, namely QSR, FSR, Hotels which should be aligned to the overall strategy of Foodservice SSEAHK.</li><li>Define NPD and L&amp;L opportunities that we can bring to our key customers in these respective channels.</li><li>Ensure business processes are in place to support the tools required to execute against the channel/customer strategies.</li></ul> Customer Management: <ul><li>Build and maintain relationships with key influencers, decision makers with regional key customers in SSEA.</li><li>Create and drive JVP with regional Key Accounts like Jollibee, Burger King, McDonalds, Subway, etc., aligned to our strategic ambition.</li><li>Develop Key Account Management program for local country sales teams (including distributors).</li><li>Lead &amp; directly execute QSR/FSR/Hotel plans from International Zone Foodservice.</li><li>Liaise with International Zone Foodservice for global QSR contracts, participate &amp; negotiate contracts with QSR tenders.</li><li>Drive value-creation initiatives/solutions with QSR/FSR/Hotel Key Accounts (e.g. insight-drive menu ideation).</li><li>Gain a deep understanding of customer needs, strategies, consumer/market insights, and business drivers and use these to develop clear customer account plans that are aligned with commercial targets (e.g. NSV, CMA).</li></ul> Financial: <ul><li>Achieve NSV &amp; CCMA objectives in the AOP.</li><li>Effectively manage D&amp;A &amp; A&amp;P allowances to yield the highest NSV.</li><li>Ensure Strategic channels QSR FSR Hotels are achieving its sell-out targets in core countries – PH, TH, HK, MY, SG.</li></ul> Supply Chain: <ul><li>Manage NPD and L&amp;L opportunities for strategic channels (QSR, FSR, Hotel) in SSEAHK.</li></ul> Market Intelligence: <ul><li>Set up systems to ensure best in class sales intelligence (market, competitor activity) is gathered and analysed by Foodservice Marketing for inclusion in the S&amp;OP process.</li></ul> Leadership, Organization, &amp; Team Development: <ul><li>Create/enhance the Channel Management programs for key accounts.</li><li>Train and develop local sales team in core countries on key account management and execution of channel strategies.</li></ul> Requirements: Education: <ul><li>Bachelor’s degree in business discipline.</li><li>Fluent in both spoken and written in English.</li><li>Industry Experience&nbsp;</li><li>At least 10 years sales experiences in multinational FMCG with at least 5 years of Key Account Management experience in the QSR/FSR/Hotel channel.</li></ul> Technical/Functional Expertise: <ul><li>Strong skills in Key Account Management.</li><li>Proficient in Foodservice trading terms.</li><li>Results driven. Effectively works under pressure towards delivering stretch targets.</li><li>Working knowledge of finance and its effect on both end&nbsp;</li><li>customer and supplier.</li><li>Objective analytical skills. Ability to analyze and use data and solve problems.</li><li>Proficient in negotiation.</li><li>Results-oriented, Team player.</li><li>Strategic business skills and acumen.</li><li>Clarity of thought and strong communication skills.</li><li>Extrovert with pleasing personality.</li></ul>

Responsibilities: <ul><li>Greet and assist customers in a courteous, professional, and engaging manner.</li><li>Understand customer needs and recommend appropriate jewellery options.</li><li>Achieve monthly and quarterly sales targets.</li><li>Maintain in-depth knowledge of products, including materials, craftsmanship, certifications, and pricing.</li><li>Ensure high standards of visual merchandising and store cleanliness.</li><li>Handle customer queries, concerns, and feedback promptly and professionally.</li><li>Manage billing and basic inventory processes.</li><li>Ensure security and care of high-value items at all times.</li><li>Support store events, promotional activities, and new launches.</li><li>Build strong relationships with repeat and potential customers.</li></ul> Requirements: <ul><li>Graduate in any discipline (preferably in commerce, business, or fashion).</li><li>2–5 years of retail sales experience, preferably in jewellery, watches, or luxury fashion.</li><li>Excellent interpersonal and communication skills.</li><li>Strong sense of responsibility and personal integrity.</li><li>Sales-oriented with a customer-first mindset.</li><li>Basic knowledge of gold, diamonds, and hallmarking standards (preferred).</li><li>Comfortable working in shifts, weekends, and during festive periods.</li></ul>

Responsibilities: <ul><li>Depending on home location, travel to our locations in Asia or the US, partnering with our teams around the globe to create a roadmap of systems and process integration with the goal of a more standardized approach to financial reporting and analytics across the enterprise</li><li>Be a Change Leader.&nbsp;Partner with IBU Leadership, company Finance, and IT to drive initiatives for clear business reporting&nbsp;</li><li>Create a roadmap for previously acquired businesses to be fully integrated into the enterprise, with a standardized approach to driving business decisions</li><li>Partner with IBU Finance Leadership to develop a future state financial team structure with clearly defined roles, responsibilities and expectations aligned with enterprise strategy execution</li><li>Clearly define commercial spend types in the IBU P&amp;L, and implement a plan for standardization and optimization of accounting for the different kinds of market investment leading to a clearer picture of investment return</li><li>Establish a framework for current and future state master data needs to support clear, consistent reporting</li><li>Define procedures and reporting needs to get to a clear profitability picture across the enterprise at the product and customer level</li><li>Develop and maintain strong relationships at all levels of the organization&nbsp;</li><li>Continuously learn the business including competitive landscape and operational strategies as you work with members across functions to establish future state system, people, and process support needs</li><li>Partner with finance and international IBP (Integrated Business Planning) leadership to create a roadmap and execution plan to align systematic forecasting across company&nbsp;</li><li>Participate on various project teams as needed</li></ul> Requirements: <ul><li>Bachelor’s degree in accounting or finance required</li><li>Seven or more (7+) years of accounting and finance experience required; experience in strong finance business partnering cross-functionally in an international environment preferred</li><li>Strong systems background – ability to connect business needs to system and process.</li><li>Knowledge of SAP including Business Planning and Consolidation tools and Power BI preferred.</li><li>Experience and passion for creating a vision of the future through leading, coaching and mentoring others</li></ul>

Role Description <ul><li>The VP of Government Relations &amp; Public Affairs (GR/PA) Africa role aims to enhance business value by positioning our client favourably with governments and civil society in the Africa region. The plurality of Africa’s 53 countries, with their constituencies, cultures, interests, and agendas pose a significant challenge for effective government relations and public affairs, as does unbridled social and political change and substantial ABC issues.</li><li>Advises on political systems, government processes and key personalities within government and civil society for the countries within the region;</li><li>Sets up systems for collecting, interpreting and disseminating intelligence from politics, government and related sectors as reliable input for corporate and business decision-making;</li><li>Advises Our client’s corporate functions and business units on interpreting underlying nuances and cultural subtleties involved in government decision-making;</li><li>Anticipates potential issues from government systems for prompt escalation to Our client’s leadership;</li><li>Identifies significant country and regional political events and trends for inclusion in GR strategies;</li><li>Determines the impacts of regional government policies, tax, finance and regulatory developments on Our client’s business and advises on appropriate strategies and plans for response;</li><li>Assesses complex political and social systems and provides appropriate advice to the regional team.</li><li>The role is expected to maintain a robust understanding of the political environment and drivers for government and civil society stakeholders (local, regional and federal) and be in tune with the cultures, societies and nuances of the countries making up the region. He/she will:</li><li>Work closely with businesses and functions to secure opportunities and manage risks;</li><li>Engage with the government to shape regulatory frameworks and influence policy, advocating on behalf of and interests;</li><li>When decisions are considered, provide balanced perspectives that integrate business, functional, geographical, and temporal perspectives;</li><li>Work together with the business in developing a government-specific Customer Value Proposition that differentiates Our client from its competitors as a partner of choice;</li><li>Map relationships and engagements with government and civil society stakeholders.</li><li>The priority for the Head of GR/PA Africa is to support Our client by providing strategic advice to the business on the one hand and achieving a maximum degree of influence over the regulatory environment in which the company operates on the other, with the central objective of preserving and building the business value. In addition, the role monitors, identifies and influences the operating environment as affected by statutory, legislative and regulatory governmental actions, whether local, regional or federal, that may affect Our client’s operations.</li></ul> Key Responsibilities: <ul><li>The incumbent is expected to possess an understanding of the regional, country and local businesses, political trends and key decision-makers/influencers, and an understanding of the critical drivers for Our client’s Group success.</li></ul> He/she must: <ul><li>Deliver superior policy, country and stakeholder analysis and engagement plans that help to inform credible strategies, often on short notice.</li><li>Develop a robust regional strategy to manage government stakeholders, including identification, engagement planning and relationship management</li><li>Anticipate/monitor policy change and interpret political drivers. Identify business threats and opportunities arising from statutory, legislative or other regulatory governmental action, including mitigation activities.</li><li>Support business leaders in their engagements with decision-makers. - Devise and implement advocacy plans (setting out desired policy outcomes in support of business goals, developing position papers, running engagement programs, etc.) in cooperation with the businesses, functions and in-country resources. - Leverage the informal and formal workings of government, embassies and associations to support the delivery of our clients business objectives.</li><li>Ensure coordination and maximise synergies among GR/Public Affairs, other Non-Technical Risk functions, and the relevant businesses.</li><li>Share GR/Public Affairs best practices with business representatives and actively develop local resources in-country where practical.</li><li>Ensure absolute compliance with applicable government ABC, transparency and ethical standards, and Our client’s Group rules and policies.</li></ul> Requirements: <ul><li>Confident, trusted and mature individual with a minimum 12 years experience in a mix of strategic consulting, analytical, business, government /diplomatic and Regulatory Affairs/Government Relations and Public Affairs roles;</li><li>JD or Masters degree in a relevant area of study (International Relations, Political Science, Public Policy, etc.);</li><li>Ability to understand how technical language in legislative and regulatory proposals could affect Our client’s operations, identify business implications and synthesise policy documents;</li><li>A solid network of political stakeholders within relevant bodies throughout African countries;</li><li>High degree of discretion; unquestioned and uncompromising personal and business integrity;</li><li>Capacity to multi-task and manage complexity and highly fluid situations; - Ability to manage and deliver against compressed deadlines;</li><li>Strong influencing/motivating skills and ability to drive delivery through others;</li><li>Highly developed interpersonal skills, able to work effectively with a wide range of internal and external stakeholders at all levels;</li><li>Experience in Issues Management and Crisis Management;</li><li>Good knowledge of governance and business control frameworks. Evidence of strong analytical skills</li><li>Can-do attitude in accomplishing what is necessary, either through own efforts or through others</li><li>Outstanding communicator; excellent command of English in written and spoken form required; advanced command of at least one additional African language (e.g., French) is a significant advantage.</li><li>Ability to work effectively in cross-cultural and diverse stakeholder environments. Good negotiator and coalition builder.</li><li>Considerable experience in African regulatory frameworks and processes is a requirement.</li></ul>

Responsibilities: <ul><li>Indian enterprise sector is going through huge digital transformation.</li><li>Areas like Cloud adaption, Advanced Analytics, AI, IOT, Block chain &amp; Robotic Process Automation, Information Security are key building block towards this transformation.</li></ul> You would be responsible for Building Security Business pipeline &amp; achieve the Security Annual targets in the large enterprise segment <ul><li>Lead Large Customer Engagement with CISO level conversation within top enterprises and conglomerate.</li><li>Support Sales Account Management (AM’s) as Cyber Security Sales Specialist in large complex projects (comprising of Zero Trust Architecture, Securing cloud work loads, transforming SOC, Micro segmentation and others)</li><li>Understand the client/sector requirements and Map Security products &amp; Services &amp; Build Solution Stack for Sales Account Managers</li><li>Understand NIST, CERTIN guidelines, mitre att&amp;ck framework, OT Security. Good understanding of Security products.</li><li>Well engaged with Tier-1 &amp; Tier-2 SI</li><li>Drive Security product sales within commercial segment in Manufacturing, PSU, ITeS, Digital Native and Pharma</li></ul> Who Youll Work With <ul><li>GSSO – SE team.</li><li>Account Manager.</li><li>Product Engineering BU across vertical.</li><li>Regional SE Team.</li><li>Regional Channel Team.</li></ul> Requirements: <ul><li>8-10 Years of experience in Security OEM / Service Provider Environment in managing Sales/ Pre-Sales/Product Management function</li><li>Good understanding of business scenarios with solution expertise to formulate a realistic and executable strategy for Security adoption among enterprises.</li><li>Possess blend of technology expertise across various cyber security vendors, enterprise networks, datacenter, cloud networking and Information systems security.</li><li>Good connects with Cybersecurity decision makers in enterprises</li><li>Lead Large Customer Engagement with CISO level conversation within top enterprises and conglomerate.</li><li>Support Sales Account Management (AM’s) as Cyber Security Sales Specialist in large complex projects (comprising of Zero Trust Architecture, Securing cloud work loads, transforming SOC, Micro segmentation and others).</li><li>Understand the client/sector requirements and Map Security products &amp; Services &amp; Build Solution Stack for Sales Account Managers</li><li>Understand NIST, CERTIN guidelines, mitre att&amp;ck framework, OT Security. Good understanding of Security products.</li><li>Well engaged with Tier-1 &amp; Tier-2 SI</li><li>Drive Security product sales within commercial segment in Manufacturing, PSU, ITeS, Digital Native and Pharma</li></ul>

Responsibilities: 1. Credit Management <ul><li>Collaborate with the insurance company to ensure customer credit limits are validated and aligned with business needs.</li><li>Understand the business requirements and communicate them effectively to the insurance provider to secure necessary support.</li><li>Monitor and evaluate customer creditworthiness while balancing business growth objectives with prudent credit risk management</li></ul> 2. Insurance Management <ul><li>Manage credit insurance policies to protect the company against potential bad debts.</li><li>Liaise with insurance providers to ensure adequate coverage and timely claims processing.</li><li>Maintain accurate records of insured accounts and ensure compliance with insurance terms.</li></ul> 3. Cash Collection <ul><li>Oversee and ensure timely collection of receivables to maintain healthy cash flow</li><li>Manage service provider and oversea the daily operations. Ensure clear SOP for smooth operations.</li><li>Develop and implement strategies to reduce overdue accounts and improve Days Sales Outstanding.</li><li>Collaborate with sales, customer service teams, and customers to resolve disputes, facilitate prompt payments, and maintain strong relationships for smooth credit and collection processes.</li></ul> 4. Credit Policy Enforcement <ul><li>Develop, implement, and maintain the company’s credit policy to ensure consistent and fair credit practices as per the group norm.</li><li>Act as the gatekeeper to enforce credit policies and procedures, ensuring no undue risks are taken.</li><li>Provide training and guidance to internal teams on credit policies and best practices.</li></ul> 5. Risk Management <ul><li>Identify, assess, and mitigate risks related to credit and cash collection.</li><li>Prepare regular reports on credit performance, overdue accounts, and risk exposure for senior management.</li><li>Proactively recommend improvements to credit processes to enhance efficiency and reduce risks.</li></ul> 6. Engaging in FX topic <ul><li>Providing the details of customer payment&nbsp;</li><li>Providing the landing estimation of AR.</li></ul> Requirements: <ul><li>Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.</li><li>3 years of experience in credit management, accounts receivable, or a similar role.</li><li>Experience in managing credit insurance policies is highly desirable.</li><li>Familiarity with industry-specific credit practices and regulations in FMCGs.</li><li>Professional certification in credit management (e.g., CICM, NACM) is a plus.</li></ul>

Responsibilities:﻿ Proactive Disruption Management: <ul><li>Actively monitor ocean shipments, identifying potential disruptions before they escalate.</li><li>Use various tools to identify issues and take immediate action to communicate delays or disruptions to stakeholders.</li><li>Work directly with marine carriers, drayage providers, freight forwarders, ports and customers to resolve delays.</li></ul> Effective Communication: <ul><li>Serve as the primary point of contact for in-transit shipments with marine carriers, Customer Service Representatives (CSR), and Demand Resource Planners&nbsp;</li><li>(DRP) to communicate issues and implement corrective measures.</li><li>Ensure timely updates on shipment delays and disruptions are communicated to all stakeholders.</li></ul> Data-Driven Action: <ul><li>Regularly analyze shipment data to identify trends and potential disruption risks, developing proactive strategies to prevent delays.</li><li>Utilize tools including SAP, PowerBI, Excel, Visibility Vendors, etc. to extract and compare shipment data, ensuring real-time decision-making.</li></ul> Continuous Improvement: <ul><li>Proactively suggest process improvements related to data accuracy, carrier compliance, and system enhancements to minimize disruptions.</li></ul> Reporting and Analysis: <ul><li>Extract, summarize, and report findings on marine shipment data as needed, providing insights that support logistics operations and decision-making.</li><li>Track and trace business-specific requests, ensuring that all initiatives are aligned with improving shipment outcomes.</li></ul> Requirements: <ul><li>Bachelor’s Degree in Commerce, Science, Supply Chain, or Operations.</li><li>1-2 Years of Experience in Logistics or Supply Chain Operations.</li><li>Experience with SAP, Real Time Visibility Vendor, PowerBI, Excel, Salesforce, etc</li></ul>

Responsibilities:﻿ <ul><li>Serve as the main contact for customer complaints and quality issues—coordinate root cause analysis and corrective actions (8D, CAPA), ensuring robust and timely responses.</li><li>Monitor complaint trends, DPPM, COPQ, warranty returns, and initiate improvement initiatives when necessary</li><li>Investigate internal and supplier quality issues; lead supplier audits, performance evaluations, process audits, and enforce corrective measures</li><li>Review customer contracts and quality requirements (PPM targets, FAI demands, Q-certifications); communicate deviations and ensure alignment across internal teams.&nbsp;</li><li>Conduct onsite visits to customer plants and supplier locations for quality discussions, complaint containment, and relationship building</li></ul> Requirements: <ul><li>Must have experience in the automotive industry (Tier 1 or Tier 2).</li><li>Familiarity with quality management for connectors, harnesses, and cable products is preferred (but not mandatory).</li><li>Approximately 5 years, ideally under 30 years of age, with growth potential.</li><li>Familiarity with customer quality complaint handling processes.</li><li>Proficiency in quality tools (e.g., 8D, 5 Whys, FMEA).</li><li>Preference will be given to candidates with AQE/PQE experience.</li><li>Working proficiency in English is a plus.</li><li>Associate degree or higher; a bachelors degree is preferred.</li></ul>

Responsibilities: <ul><li>Develop and implement a business strategy addressing market and business needs. The strategy is to cover ambition, market drivers, market segments, capability, competitiveness covering all business lines.</li><li>Be responsible for achieving strong Area Escalator growth ambitions, targeted full-chain profit margin and taking corrective actions to meet the set performance metrics&nbsp;</li><li>Understand the granular market opportunities, the customer requirements, and the market trends across the geographies</li><li>Identify, evaluate, and pursue business and offering development opportunities to position competitively in the market</li><li>Drive strategic planning and decision-making at global management team level to develop and implement an offering development strategy that aligns with the overall vision and short and long-term business objectives.</li><li>Understand competitor strategies to adjust and optimize the Area’s approach and win strategy.</li><li>Identify and drive key internal stakeholders to set winning strategies for the larger, more complex or strategic market opportunities</li><li>Connect with other stakeholders to ensure our offering leverages all solutions / value-added solutions in all segments and through all the life cycle of our customer’s needs</li><li>Ensure governance and alignment with all Business Lines and global functions.</li><li>Own APM’s Escalator governance model to be developed, deployed and maintained in collaboration with each business line.</li><li>Organize support to FLs in their win-plans.</li></ul> Requirements: <ul><li>Minimum 5 years of experience in similar capacity of a sizable geographical area&nbsp;</li><li>Strategic acumen and conceptual thinking</li><li>Deep understanding of escalators, auto walk or related business environment and customers</li><li>Business leadership experience and skills</li><li>Understanding of full-chain business related KPIs and success factors&nbsp;</li><li>Ability to effectively connect and interact at all levels of organization</li><li>Good value creation, selling, marketing and customer relationship skills</li><li>Commercialization and business model capabilities to scale and capture the value</li></ul>

Responsibilities: Safety and Quality: <ul><li>Proactively drive safety and quality performance of the project portfolio within the scope of responsibility Customers.</li><li>Establish and promote service-minded culture and outside-in thinking in customer project management, and drive the adaptation of best practices related to customer journey and customer experience management</li><li>Capture and feed Voice of Customer throughout the customer project; especially related to how manages the project</li></ul> Project Management Governance : <ul><li>The MP PMO Director owns the MP Project Management Governance model and is responsible for its review, updating and deployment across the APM Area. </li><li>The model defines the responsibilities and accountabilities of both Area and Front Lines and, specifically includes:</li></ul> Project Audits: <ul><li>Risk and Opportunity (R&amp;O) Management analysis, from pre-tender through to the Project execution period</li><li>Tender reviews and sign-off</li><li>Project financial reviews</li><li>Project Steering Reviews</li><li>Project monitoring reviews, such as PCGs</li><li>Start-up meetings</li></ul> Program and project management: <ul><li>Measure, monitor and support project portfolio planning, forecasting and execution</li><li>Facilitate portfolio governance</li><li>Provide guidance in tender development and project planning, execution and governance</li><li>Optimize project management resources and their allocation across the portfolio</li><li>Support and coach project managers, perform project reviews</li><li>Ongoing review of Project Management tools and where required drive development and deployment</li></ul> Leadership and people development: <ul><li>Contribute to strategic planning and decision-making to develop and implement a strategy for MP Project Management that is aligned with the organization’s overall vision and its current and long-term business objectives.</li><li>Project management development across APM leading to internal / external certifications</li><li>Develop a pipeline of Senior Project Managers who can take on larger, more complex projects in differing FLs/countries.</li><li>Lead and develop the PMO team and project management professionals to achieve budget, safety, quality and customer satisfaction goals. Identify and address competence development needs for project managers, planners, project and order admins, and quantity surveyors&nbsp;</li><li>Contribute to Delivery Operations strategic planning and decision-making to drive project management capabilities in line with the overall vision and business objectives</li></ul> Delivery Operations management: <ul><li>Work with other Delivery Operations staff and teams to ensure correct and consistent use of project management policy, processes and tools, and appropriate resource allocation to support this</li></ul> Business performance: <ul><li>Measure and monitor project portfolio performance, identify improvement opportunities and drive actions to improve business performance</li><li>Set targets for and manage the performance of the PMO team</li><li>Establish PMO budget and monitor customer service, safety, quality and financial performance to optimize resources and prioritize investments</li><li>Provide input and feedback about changes needed the client Way</li></ul> Requirements: <ul><li>Minimum 15 years of related experience, with at least 3 years as a PMO Director or Project Director for large-scale projects.</li><li>Customer relationship management skills and experience</li><li>Customer project management and portfolio management skills and experience</li><li>Knowledge of construction industry contracts, business practices and their management</li><li>Financial, business and process management knowledge</li><li>Basic knowledge of installation methods and site management</li><li>Experience and are comfortable working in a matrix environment, ability to influence stakeholders, develop strong collaboration to move projects forward.&nbsp;</li><li>Experience in project management forecasting, cash flow management and understanding the risks and opportunities within projects.&nbsp;</li><li>Ability to coach and develop Project Managers / Director for countries within APM.</li><li>Knowledgeable and proficient in project management tools.&nbsp;</li></ul>

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112 customer complaint Jobs found

Channel Manager - Food Service

Retail Sales Officer

Sr. Finance Manager – International Finance Transformation

Vice President - Government Relations & Public Affairs, Africa

Cyber Security Sales Specialist

Credit Controller

Logistics Assistant

Customer Quality Engineer (CQE)

Area Escalator Business Director, Asia Pacific, Middle East, Turkey and Africa (APM)

Area Major Project PMO Director, APAC, MEA

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112 customer complaint Jobs found

Channel Manager - Food Service

Retail Sales Officer

Sr. Finance Manager – International Finance Transformation

Vice President - Government Relations & Public Affairs, Africa

Cyber Security Sales Specialist

Credit Controller

Logistics Assistant

Customer Quality Engineer (CQE)

Area Escalator Business Director, Asia Pacific, Middle East, Turkey and Africa (APM)

Area Major Project PMO Director, APAC, MEA

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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