Public Sector Delivery Lead

HR Reporting Analyst

Head Financial Planning & Analysis

Site Reliability Engineer (Observability)

Cyber Governance, Risk & Compliance (GRC) Principal Consultant

Salesforce Administrator

Business Process Analyst

Salesforce Support Engineer 

Marketing Automation Analyst

Director of Marketing – US Generics

Overview: <ul><li>This role is responsible for planning, directing, and reviewing deliverables to clients as per schedule and budget, with a focus on quality, innovation, productivity and customer satisfaction within the overall guidelines, processes and norms .</li><li>Should have strong knowledge and demonstrate experience on Estimates methodologies, FP, SMC and should be able to drive programs using both Waterfall and Agile methodologies.</li><li>Should participate in Enterprise Architectural POC discussions.</li><li>Build scale of talent, show case results of cross skilling and upskilling of talent across functional areas.</li><li>Should own and drive SLA and SLO (Service level Agreements and Objectives) and take bottom-line on penalty and reward structure.</li><li>Be answerable to the customer and internal leadership on Governance and drive delivery excellence.</li></ul> Responsibilities: Service Delivery Management(40%): This is a major part of the overall responsibility of this role, involving the following: <ul><li>Creating delivery efficiency models with focus on profitability through quality, productivity gains and customer satisfaction and ensure execution of projects in a timely manner within budgets.</li><li>Review and monitor lifecycle processes for critical projects and oversee compliance for all other projects on parameters such as schedule and effort overruns, customer issues, quality parameters, account level operating margins, risks, etc.</li><li>Drive operational excellence by implementing innovative and value-based delivery models leveraging IP as well as 3rd party partnerships</li></ul> Driving Operational Excellence(20%): This part is to focus on: <ul><li>Defining /refining the dashboards to capture all the key parameters of importance, set up systemic mechanisms that monitor them continuously and consistently use these to ensure operational health and timely remediation of any operational risks</li><li>Continually improving systems and processes that provide analytical intelligence on operating parameters and drivers to the team Productivity and Quality efficiencies</li></ul> Contracts / new SOW Reviews and Customer Relationship(20%): This involves: <ul><li>Establish and follow processes to transform client business through new engagement models, provide insights to the sales team during scoping and reviewing complex programs</li><li>Growing business from existing customers by helping mine opportunities through delivery relationships.</li><li>Review of C-SAT results and drive the improvement of the same within the Delivery organization Own Governance SLA, SLO, Risk and Reward structure</li></ul> Capability &amp; Talent Development(15%): In this function, main responsibilities would be: <ul><li>Providing thought leadership in the domain and positively influence the market analysts for branding through business value articulation</li><li>Enhancing capabilities to meet market demands by defining initiatives to build new capabilities and to encourage innovation</li><li>Ensuring the recruitment of right talents, high level of employee engagement and satisfaction</li><li>Deploying robust performance management processes with competency and career development opportunities to engage, retain and develop a committed and skilled workforce Building scale</li></ul> Organization and Unit Initiatives (5%): This role will also need to: <ul><li>Ensure successful implementation of strategic initiatives across the organization by creating an action plan</li><li>Deploy resources and track achievement of specific outcomes within agreed timelines and overall plan of the initiative</li></ul> Requirements:&nbsp; <ul><li>Degree in Information Technology/Computer Science</li><li>20+ years of experience in ITSM, service delivery management, project management, vendor management, etc</li><li>Strong delivery planning, risk management, and resource allocation skills.</li></ul>

Responsibilities: <ul><li>Collect, analyze, and report data on shared service operations, including performance metrics, service quality, and efficiency.</li><li>Identify and implement process improvements to enhance efficiency, reduce errors, and boost customer satisfaction.</li><li>Monitor shared service performance against targets and SLAs, reporting any deviations.</li><li>Communicate insights and recommendations to stakeholders through reports and presentations.</li><li>Develop and manage reporting tools and dashboards for real-time operational insights.</li><li>Ensure compliance with internal and external reporting standards to maintain high-quality service delivery.</li><li>Collaborate with operations, IT, and finance teams to gather data and contextualize findings.</li><li>Train staff on reporting tools and methodologies, providing support for reporting-related issues</li><li>Analyze trends to predict future performance and make strategic recommendations.</li><li>Conduct ad-hoc analyses based on management or departmental requests.</li><li>Utilize data visualization tools to highlight trends for leadership review.</li><li>Ensure the accuracy and integrity of generated data and reports.</li><li>Enhance existing reporting systems and explore new data presentation methods.</li><li>Stay informed on the latest reporting trends and technologies.</li></ul> Requirements: <ul><li>Bachelors degree in business, finance, economics, statistics, information technology, or a related field is often required.</li><li>2+ years of relevant experience in Reporting, Data Analysis, or a similar role</li><li>Database management and data warehousing knowledge</li><li>Experience with Workday and ServiceNow platforms and services</li><li>Strong analytical skills to interpret complex data and turn it into actionable insights (e.g., the ability to perform statistical analysis and use data visualization techniques)</li><li>Ability to work with precision to ensure accuracy in reports and data analysis</li></ul>

Job Purpose:&nbsp;<ul><li>The Head of Planning &amp; Analysis is a senior financial leader responsible for driving strategic planning, financial forecasting, performance analysis, and decision support.&nbsp;</li><li>This role plays a key part in shaping business strategy, improving financial efficiency, and ensuring data-driven decision-making.</li></ul> Responsibilities: <ul><li>Develop and oversee the company’s financial planning, budgeting, and forecasting processes.</li><li>Ensure alignment between financial plans and business objectives.</li><li>Drive scenario analysis and financial modeling to support strategic initiatives.</li><li>Conduct financial and operational analysis to assess company performance.</li><li>Provide insights into revenue, cost, profitability, and key financial metrics.</li><li>Prepare detailed reports and dashboards for senior leadership.</li><li>Partner with business leaders to identify growth opportunities and cost-saving measures.</li><li>Develop business cases for new investments, market expansions, and efficiency improvements.</li><li>Analyze risks and opportunities to enhance financial decision-making.</li><li>Implement best practices in financial planning and analysis (FP&amp;A).</li><li>Improve forecasting accuracy through automation and data analytics tools.</li><li>Drive continuous improvement in financial processes.</li><li>Collaborate with finance, operations, and commercial teams to align financial goals.</li><li>Present financial insights to executives, board members, and key stakeholders.</li><li>Work closely with external partners, auditors, and regulatory bodies when required.</li><li>Lead and mentor a team of financial analysts and planners.</li><li>Foster a culture of data-driven decision-making and financial discipline.</li></ul> Requirements: <ul><li>Bachelor’s or master’s degree in finance, Accounting, Economics, or related field.</li><li>8+ years in financial planning &amp; analysis, budgeting, and strategy.</li><li>Strong knowledge of financial modeling, forecasting techniques, and data analytics.</li><li>Proficiency in ERP systems, financial planning software, and BI tools.</li><li>Strong problem-solving skills with the ability to translate data into actionable insights.</li><li>Experience in managing teams and collaborating with senior executives.</li><li>Communication: Excellent verbal and written communication skills for presenting financial insights.</li><li>Languages: English/Indonesia</li></ul>

Responsibilities: <ul><li>Deploy and manage Observability platforms and agents for ingesting metrics, logs, and traces from various sources.</li><li>Parse and organize logs to extract relevant fields and data for processing and filtering.</li><li>Assist developers in instrumenting application code to collect custom Application Performance Monitoring (APM) data.</li><li>Record, script, and manage synthetic monitors for testing purposes.</li><li>Capture user sessions and data for real user monitoring (RUM).</li><li>Set up alerts and notifications for proactive monitoring.</li><li>Generate dashboards, visualizations, and reports to provide actionable insights.</li><li>Participate in and support root cause analysis (RCA) and application/service profiling sessions.</li><li>Educate and assist teams in leveraging observability tools effectively.</li></ul> Requirements: <ul><li>Diploma or Degree in Computer Science, Information Technology, or related disciplines.</li><li>At least 2-5 years of experience working with modern observability platforms.</li><li>Familiarity with observability concepts and standards such as OpenTelemetry.</li><li>Experience with observability tools like the Elastic Stack for monitoring cloud infrastructure and application performance.</li><li>Knowledge of developing, instrumenting, and profiling applications to enhance performance and reliability.</li></ul>

Role Description: This role will be working at the customer premise. <ul><li>The Governance, Risk, and Compliance (GRC) candidate will be responsible for developing, implementing, and managing the customer GRC requirement.</li><li>The jobs scope involve ensuring compliance with establishing governance processes, assessing risks, and implementing effective risk management practices to protect the organization’s assets, reputation, and stakeholders.</li><li>Work together with customer to develop and maintain the organization’s GRC strategy and framework, ensuring alignment with business objectives and regulatory requirements.</li><li>Lead the establishment and maintenance of governance processes across various departments, ensuring consistency and accountability.</li><li>Collaborate with senior leadership to draft, revise, and communicate governance policies and procedures.</li><li>Identify, assess, and prioritize risks to the organization’s operations, financial health, and reputation.</li><li>Develop and implement risk assessment methodologies and tools to prepare risk reports and dashboards for stakeholders.</li><li>Serve as the point of contact for risk management activities and promote a culture of risk awareness throughout the organization.</li><li>Oversee compliance with applicable laws, regulations, and industry standards.</li><li>Design and oversee compliance programs and training initiatives to ensure that employees understand and adhere to regulatory requirements.</li><li>Coordinate and respond to audits and regulatory examinations, ensuring all compliance issues are addressed promptly.</li><li>Stay current with industry best practices and emerging legislation impacting GRC programs.</li></ul> Responsibilities: <ul><li>Maintain/Develop cybersecurity policies, standards, and frameworks.</li><li>Ensure alignment with industry standards (e.g., CSA Cyber Trust Mark, ISO 27001, NIST, CIS, SOC 2).</li><li>Collaborate with business units to integrate security governance into business processes.</li><li>Identify, assess, and mitigate cybersecurity risks across the organization.</li><li>Conduct risk assessments and audits to evaluate vulnerabilities.</li><li>Work with technical teams to implement security controls and risk mitigation strategies.</li><li>Monitor emerging threats and recommend proactive security measures.</li><li>Ensure compliance with relevant regulations (e.g., GDPR, PDPA, HIPAA, SOX).</li><li>Lead internal and external cybersecurity audits and assessments.</li><li>Maintain compliance documentation and evidence for regulatory bodies.</li><li>Coordinate with legal and compliance teams to manage cybersecurity-related legal risks.</li></ul> Requirements: Preferred Experience: <ul><li>5+ years in cybersecurity, governance, risk, and compliance roles.</li><li>Experience in highly regulated industries such as finance, healthcare, or government.</li><li>Familiarity with security tools (GRC platforms, SIEMs, vulnerability scanners).</li></ul>

Responsibilities: <ul><li>Manage and optimize Salesforce functionalities to enhance operational efficiency across the organisation.</li><li>Collaborate with cross-functional team to identify and implement Salesforce best practices.</li><li>Develop and maintain reports, dashboards, and workflows to support data-driven decision-making.</li><li>Train and support end-users to ensure proficiency in Salesforce usage and tools.</li><li>Conduct regular system audits to ensure data integrity and compliance with regulatory requirements.</li><li>Maintain up-to-date knowledge of Salesforce updates and industry trends to recommend improvements.</li><li>Provide technical support and troubleshooting for Salesforce-related issues.</li><li>Work with stakeholders to gather requirements and translate them into effective Salesforce solutions</li></ul> Requirements: <ul><li>Salesforce Administrator Certification preferred.</li><li>Proficiency in Salesforce platform and tools, with a strong understanding of CRM concepts.</li><li>Excellent analytical and problem-solving skills.</li><li>Strong communication and interpersonal skills to effectively work with various stakeholders.</li></ul>

Responsibilities: <ul><li>Automate / streamline manual data transformation processes to ensure accuracy and consistency for specific business needs</li><li>Manage semi-automated iterative processes maintaining ongoing data integrity&nbsp;</li><li>Create insightful, intuitive and visually appealing dashboards and reports using data visualization tools (e.g. Power BI, Tableau).</li><li>Collaborate with cross-functional teams to understand their data and process needs and provide analytical and digitization support.</li><li>Document data processes, methodologies, and analysis techniques for future reference and training purposes.</li><li>Bridge process and technology gaps with innovative solutions using a variety of tools (e.g. Power Automate, Python, PowerApps, SQL, etc.)</li><li>Translate complex requirements into effective business solutions.</li></ul> Requirements: <ul><li>Any Degree with relevant work experience preferably in supply chain or procurement.</li><li>Be able to quickly shape data into reporting and analytics solutions</li><li>Total 5+ years of intensive hands-on different BI, ETL tools and platforms&nbsp;</li><li>Be experienced in tools and systems on SQL Server, Power Automate, Power Query, Power BI, and DAX&nbsp;</li><li>Knowledge of Excel at an advanced level (Power query, macros).</li><li>Proficient with Power BI – must have the Excellent visualization skills with data manipulation skill in power query</li><li>Knowledge of SQL queries, SQL Server Reporting Services (SSRS) and SQL Server Integration Services (SSIS)</li><li>Analytical mind with a problem-solving aptitude&nbsp;</li><li>Demonstrable willingness to learn new tools and technologies.&nbsp;</li><li>Critical thinking skills</li><li>Innovation - Proven abilities to take initiative and be innovative</li></ul>

Responsibilities: <ul><li>The Application Support Analyst III will maintain, integrate and implement software applications within the organization.&nbsp;</li><li>In this role, you will perform complex software application testing, quality assurance, configuration, installation and support to ensure smooth, stable and timely implementation of new software and updates to installed applications.&nbsp;</li><li>Develop and recommend improvements to advanced and complex application support processes and procedures.&nbsp;</li><li>Review, analyze and prioritize incoming incident tickets and user requests.&nbsp;</li><li>Keep an open channel of communication with users and respond to advanced and complex application support requests and needs.</li><li>Review and performs the programming, configuration, testing and deployment of fixes or updates for application version releases.&nbsp;</li><li>Independently handle complex issues with minimal supervision, while escalating only the most complex issues to appropriate staff.&nbsp;</li><li>Other duties as assigned</li></ul> Requirements: <ul><li>Previously worked as an tech support, applications specialist or in another related role.</li><li>4 years of Salesforce experience and be comfortable doing basic Salesforce administration tasks such as user management, configuration and building reports and dashboards.</li><li>Computer proficiency, communication skills, analytical thinking, troubleshooting abilities, accuracy, and teamwork.&nbsp;</li><li>A Bachelors Degree in information technology or a similar field is often required by employers.</li></ul>

Overview: <ul><li>The successful candidate will demonstrate strong technical proficiency, project management skills, and the ability to collaborate across diverse teams.&nbsp;</li><li>They will contribute to improving marketing operations by identifying areas for process optimization and supporting marketing automation strategies in a fast-paced environment.</li></ul> Responsibilities: Campaign Planning &amp; Execution: <ul><li>Develop and execute email marketing campaigns, including personalization, segmentation, A/B testing, and performance analysis.&nbsp;</li><li>Implement nurture campaigns to move prospects through the sales funnel and drive conversions.</li><li>Collaborate with creative teams to ensure consistency in messaging and branding across campaigns.</li><li>Balance multiple campaign requests while maintaining attention to detail and deadlines.</li></ul> Demand Generation &amp; Account-Based Marketing (ABM): <ul><li>Support and provide strategic inputs into demand generation efforts by planning and implementing campaigns that drive awareness, engagement, and lead acquisition.</li><li>Partner with campaign, COE and&nbsp;BU teams&nbsp;to align marketing strategies with account-level goals and objectives.</li><li>Utilize ABM tools to engage high-priority accounts through targeted marketing activities.</li></ul> Data Analysis &amp; Reporting: <ul><li>Monitor and analyze campaign performance metrics, providing actionable insights to stakeholders.</li><li>Build dashboards and reports to track KPIs and demonstrate the ROI of marketing efforts.</li><li>Ensure data integrity across platforms and maintain compliance with data management protocols.</li></ul> Requirements: <ul><li>Bachelor’s degree in Marketing, Business, or a related field.</li><li>Experience in marketing automation or a related role, with demonstrated proficiency in Eloqua, Salesforce, or similar platforms.</li><li>Technical &amp; Analytical Skills:</li><li>Hands-on experience with marketing automation tools, CRM systems, and ABM platforms (e.g., Demand base, Marketo, HubSpot).</li><li>Strong analytical skills to interpret campaign data and develop actionable insights.</li><li>Proficiency in HTML, email templates, and API integrations.</li></ul>

Responsibilities: <ul><li>Works closely with the Sales and Marketing team to support Rx Generics strategy to achieve sales objectives (market share, sales and margin) which correlates to successful product launches, increases market penetration and profitability on the new and inline product portfolio.</li><li>Provides market intelligence and insight to establish strategic and tactical marketing plans.</li><li>Develops programs to differentiate our client Pharmaceuticals Generics from the competition.</li><li>Establishes strategy and implements activities for generic product launches to meet market share, volume and revenue objectives.</li><li>Key marketing team member for strategic initiatives, which could include REMS, development of Institutional Marketing materials, Specialty Pharmacy among other initiatives and projects.</li><li>Establishes and maintains a network of secondary and primary research information in support of planned Generic products to develop product launch plans and strategies.</li><li>Monitors Generic competitors’ business and launch activities.</li><li>Maintains a close working relationships with his/her peers to devise and execute an integrated commercial strategy.</li><li>Maintain a comprehensive understanding of the current generic market landscape for all products in the portfolio.</li><li>Lead continuous improvement efforts across the department.</li><li>Creation and production of department specific Reporting/Analytics/Dashboards.</li></ul> Requirements: <ul><li>BA/BS degree in Science, Business or Marketing (MS in Marketing or MBA preferred).</li><li>A well rounded professional with 10+ years’ experience in the Generic Rx pharmaceutical industry to include 2 or more years of leadership in an organization of similar or greater complexity and revenue size.</li><li>Strong leadership skills, high energy, and a passionate champion for the business with an ability to quickly establish credibility throughout the organization.</li><li>Strong analytical skills, prior experience working with forecasts, analyzing market research results to turn data into actionable insights, and a strong focus on business analytics as a means to improve and grow the business.</li><li>Excellent organizational and communication skills and an ability to work with diverse internal and external constituents.</li><li>Demonstrated ability to prioritize, plan and execute multiple short- and long-term projects, while meeting all deadlines.</li><li>Strong ability to identify/anticipate opportunities, challenges and road blocks, while maintaining a solutions-focused approach and develops plans accordingly.</li><li>Demonstrated understanding of the pharmaceutical industry and marketing principles. Familiarity with regulatory framework for pharmaceutical products is desirable.</li><li>Working knowledge of competitive intelligence sources such as IQVIA, IPD Analytics, PriceRx, Analysource (among others) and company financial filings etc. for commercial assessment purposes.</li><li>Proficiency in computer technology including the Microsoft suite of tools (Outlook, Excel, PowerPoint, Word and Teams). Experience with data analytics software such as Tableau, Qlike and/or Power BI is desirable but not required.</li><li>Highly skilled in all forms of communication (i.e. oral, written, presentation) at team, peer and executive levels</li></ul>

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11 dashboards Jobs found

Public Sector Delivery Lead

HR Reporting Analyst

Head Financial Planning & Analysis

Site Reliability Engineer (Observability)

Cyber Governance, Risk & Compliance (GRC) Principal Consultant

Salesforce Administrator

Business Process Analyst

Salesforce Support Engineer

Marketing Automation Analyst

Director of Marketing – US Generics

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11 dashboards Jobs found

Public Sector Delivery Lead

HR Reporting Analyst

Head Financial Planning & Analysis

Site Reliability Engineer (Observability)

Cyber Governance, Risk & Compliance (GRC) Principal Consultant

Salesforce Administrator

Business Process Analyst

Salesforce Support Engineer

Marketing Automation Analyst

Director of Marketing – US Generics

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WhiteCrow is on a mission to connect companies with the best talent across the globe.