International Customer Service Associate

Chemist Data Reviewer

Product Manager

Recruitment Consultant

Responsibilities: <ul><li>Provides dedicated support to International shippers, primarily supporting US operations, ensuring a seamless customer experience.</li><li>Analyzes and resolves Preferred account issues, taking full end-to-end ownership of each case until final resolution.</li><li>Focuses on First Call Resolution by effectively navigating systems, identifying root causes, and coordinating solutions across functions.</li><li>Builds and maintains strong relationships with internal partners (e.g., Billing, Delivery Information, Operations, Brokerage) to facilitate timely and effective issue resolution.</li><li>Develops and maintains trusted relationships with external customers through a strong customer-focused approach and proactive communication.</li><li>Connects the dots across processes, systems, and teams to identify gaps, prevent repeat issues, and drive sustainable solutions.</li><li>Demonstrates out-of-the-box thinking when resolving non-standard or complex customer scenarios.</li><li>Maintains a strong customer advocacy mindset, balancing internal requirements with external customer expectations.</li><li>Makes outbound calls and follow-as needed to ensure clear communication and customer satisfaction throughout the resolution process.</li></ul> Requirements: <ul><li>High school diploma, GED, or international equivalent</li><li>Strong English oral and written communication skills, with the ability to communicate clearly with both internal and external customers</li><li>Strong problem-solving and analytical skills, with the ability to think holistically across end-to-end processes</li><li>Proven customer focus, with the ability to build and maintain effective working relationships with customers and internal stakeholders</li><li>Ability to navigate multiple systems and tools efficiently</li><li>Demonstrated ownership mindset and accountability for results</li><li>Previous customer service experience</li><li>Experience supporting International or US-based operations is an asset</li></ul> Additional Comments: <ul><li>The role will be based in Chennai.</li><li>US working hours required</li></ul>

Job Summary: <ul><li>This position is dedicated to the review, verification, and assessment of analytical data generated within the Quality Control laboratory.&nbsp;</li><li>The role ensures that all laboratory documentation meets cGMP, regulatory, and internal quality standards.&nbsp;</li><li>Responsibilities do not include performing laboratory testing, operating instruments, or releasing materials or products.</li></ul> Responsiblities: <ul><li>Review complete analytical data packages generated from a wide range of QC laboratory instrumentation, including HPLC, UPLC, GC, UV?Vis, FT?IR, Dissolution, X?Ray Diffraction (XRD), pH meters, Karl Fischer, ICP-MS, and other compendial or platform - specific systems.</li><li>Verify calculations, chromatographic integrations, peak assignments, system suitability criteria, and instrument audit trails across software platforms such as Empower, ChemStation, LabSolutions, ICP?MS data systems, and dissolution software.</li><li>Assess data for compliance with approved analytical methods, compendial requirements, SOPs, and cGMP expectations, ensuring consistency across diverse analytical techniques.</li><li>Evaluate raw data outputs such as chromatograms, spectra (UV, IR), dissolution profiles, XRD patterns, elemental analysis reports, pH logs, and mass spectrometry data for accuracy and scientific soundness.</li><li>Identify discrepancies, atypical trends, integration anomalies, missing data, or potential data integrity concerns and escalate findings promptly.</li><li>Confirm that all raw data, worksheets, logbooks, electronic records, and metadata comply with ALCOA+ principles and meet internal documentation standards.</li><li>Review LIMS entries for accuracy, completeness, and proper linkage to supporting raw data and metadata.</li><li>Ensure instrument-specific parameters (e.g., wavelength accuracy for UV, calibration curves for ICP?MS, dissolution run conditions, GC column performance) are appropriately documented and meet acceptance criteria.</li></ul> Requirements: Education &amp; Experience: <ul><li>Minimal acceptable level of education, work experience and certifications required for the job</li><li>Bachelor of Science Degree in chemistry, chemical engineering or related field with 4+ years’ relevant analytical laboratory experience OR</li><li>Master’s Degree in above disciplines with 2+ years’ relevant analytical lab experience</li></ul> Knowledge: <ul><li>Has strong knowledge of laboratory software and has expanded knowledge of chromatographic software (e.g. Waters Empower, Agilent ChemStation and Sotax WinSotax), using custom fields, custom calculations and custom reports</li><li>Full proficiency with various laboratory techniques/instruments: HPLC, UV-Vis, FT-IR, GC and dissolution tester, melting point apparatus, viscometer, Karl Fischer titrator, pH meter, analytical balance, etc.</li><li>Thorough knowledge of applicable safety and standards guidelines, such as SOP, cGMP, GLP, DEA regulations and/or MSDS</li><li>Has demonstrated competence in conducting chemical analyses</li><li>Strong knowledge of wet chemistry techniques</li><li>Competency in Microsoft Office Suite</li></ul> Skills &amp; Abilities: <ul><li>Ability to critically review and analyze data, interpret information, and draw conclusions from relevant or missing information, reporting to management</li><li>Ability to display and analyze data in a logical manner</li><li>Ability to critically review, analyze data, interpret information, and draw conclusions from relevant or missing information</li><li>Ability to display and analyze data in a logical manner</li><li>Strong verbal and written communication skills as well as good computer skills</li><li>Strong attention to details and accurate record keeping</li><li>Establish and maintain cooperative working relationships with others</li><li>Solid organizational skills</li><li>Ability to coach less senior staff and develop laboratory skills and ability</li><li>Ability to take initiative, set priorities and follow through on assignments</li></ul> Physical Requirements: <ul><li>Extended periods of sitting, standing, walking, reaching, climbing/balancing, kneeling/crouching/crawling, looking at monitor for extended periods, moderate noise levels and potential business travel.&nbsp;</li><li>Work is in an FDA and DEA-regulated pharma lab environment with risk of exposure to various chemicals</li><li>Must occasionally lift and/or move up to 15-25 lbs.</li><li>Ability to wear personal protective equipment, including respirators, gloves, etc.</li><li>Specific visions abilities are required by this job include close vision and color vision</li><li>Ability to occasionally tolerate significant differences in temperature and/or humidity for short periods</li></ul>

Responsibilities: <ul><li>Managing portfolio of vulcanized gates, spare gates and kit plates for IDM/OEMs- accommodate the project managers during the stage-gate-process in front of supervisory board meetings, provide documentation and business case background for selected customer projects Improve Costs and process</li><li>Lead the development and implementation of a comprehensive global strategy for managing the obsolescence of elastomers across global organisation</li><li>Supervising all changes regarding supply chain, manufacturing and assembly processes and preparing documentation for customer relevant changes</li><li>Supporting BU GSE and Sales Team with regards to all technical &amp; commercial &amp; operational aspects of gates (product data sheets, product presentation etc.)</li><li>Forecast sales objectives and ensure they are fulfilled by the business development PMs.</li><li>Managing profitability targets for the dedicated gates&nbsp;</li><li>Support other team members (OEM PMs, supply-chain management/project management) throughout the whole process of logistics, delivery, to ensure full customer satisfaction. (after the project acceptance has been confirmed by the customer, operations departments will take responsibility)</li><li>Technical customer documentation like manuals, product data sheets according to European machinery directive for kit plates, gates</li></ul> Requirements: <ul><li>Bachelor/master’s degree in mechanical engineering or related field, preferably chemical engineering&nbsp;</li><li>Experience 8-12 years</li><li>Background or experience in material sciences, preferably within the elastomer &amp; polymer field&nbsp;</li><li>Knowledge and experience in vacuum technology</li><li>Written &amp; verbal communication in German, Mandarin, Japanese or Korean besides English language (added advantage).</li><li>Experience in developing new product and service solutions in a high-tech environment.</li><li>Developing concepts and solutions for the delivery of service products engaging engineering and operations.</li><li>Driving the promotion and roll-out of new products.</li></ul>

Role Description:Owing to our substantial growth plans we are desirous of recruiting Consultants for our Executive Search Division, who will be responsible for end-to-end talent acquisition activities, involving senior management search mandates, for our top-ranking Indian and Global clients.Responsibilities: Should be detail-oriented, highly skilled, and a team player. Managing end-to-end recruitment process i.e. Sourcing, Screening, Shortlisting, Profiling, Scheduling, and Coordinating for interview and onboarding.Strategically Headhunt for passive candidates through phone calls.Follow up with the respective hiring managers and candidates to ensure timeliness of the recruitment process.Sense of urgency to manage and prioritize multiple requirements to meet deadlines.Must be self-managed, responsive, and dedicated to client and candidate support.Ability to work independently and in a team environment.Serve as an Ambassador of our Organization when reaching out to candidates.Effective verbal and written communication skills in English.Requirements:This position would attract graduates having 5-7 years of relevant recruitment experience incorporates/executive search firms, with good communication (spoken & written) and interpersonal skills, hunger for success, keenness to learn, and aspirations of making an outstanding career in Executive Search/HR.Strong sourcing skills and ability to handle diverse requirementsStrong data analytical skills, stakeholder managementFocus on creating delight for internal and external customersDrive recruitment process compliance and leverage technologyWorking HoursThis role requires you to work 5 days a week from Mon to Fri for 9:15 hours a day.The various shift timing mirrors regions covering APAC, India, Europe, and USA markets.ConclusionThis job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job.This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities associated with the position.Other Information:About WhiteCrow:WhiteCrow Research is an international Recruitment Process Outsourcing (RPO) that was founded in 2011 to provide specialist solutions to internal talent acquisition teams, helping them better understand their talent landscape and deliver more direct hires.Our footprint has since grown internationally, with offices in the United Kingdom, United States, Singapore, Malaysia & India that allow us to respond to client's needs globally.The organization works globally alongside in-house recruitment teams of some of the world’s biggest names across various international industry sectors helping them increase their percentage of direct passive hires and significantly reduce external hiring costs and improve the quality of hires.Whitecrow research is working with some of the world’s largest businesses including 70 of the Fortune 500.WhiteCrow Research, Supreme Business Park,A Wing 1st Floor, Behind Lake Castle, Beside Nomura Building. Powai Hiranandani

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4 dedicated Jobs found

International Customer Service Associate

Chemist Data Reviewer

Product Manager

Recruitment Consultant

WhiteCrow
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Skills

Industry

Location

Jobtitle

4 dedicated Jobs found

International Customer Service Associate

Chemist Data Reviewer

Product Manager

Recruitment Consultant

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

JOBS BY SKILLS

JOBS BY FUNCTION

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.