Sales Support Coordinator

Public Sector Delivery Lead

Head of Key Account, APM

EUC Project Manager

Pricing Manager, Southeast Asia (KSEA)

Cyber Governance, Risk & Compliance (GRC) Principal Consultant

Agile Delivery Manager

Senior BI Developer - International

Commercial Counsel

Responsibilities: <ul><li>Support the sales staffs and ensure the sales team is on track to meet mon-end goals by processing and completing orders, managing shipment and local delivery timely to customer, controlling backlog and stock availability</li><li>Provide troubleshooting assistance for customer orders, account statuses and relevant problem</li><li>Review pending orders and specific customer request to ensure excellent customer service and customer experience</li><li>Keep line manager informed of any issues affecting month end goals of sales team</li><li>Manage inventory and control stock level efficiently by balancing with supply and demand on one side and costs on the other</li><li>Submit the scheduled and on-demand reports punctually</li><li>Control data governance sufficiently and efficiently to make all necessary data available and ready to the line manager and sales staffs upon request</li><li>Maintain an accessible and organized filling systems for sales and administrative professionals</li><li>Handle all administrative duties</li><li>Generate and process new sales leads as necessary to support sales team</li><li>Arrange appointments with customers and sales team</li><li>Maintain a cheerful attitude with answering all inbound customer’s calls and addressing customer or sales team needs</li><li>Answer all customer email inquiries promptly to resolve any complaint or issue while maintaining customer satisfaction</li><li>Follow up with customers to make sure that they are satisfied with a particular product and service</li><li>Establish active communication and engagement with all other departments to help out where necessary</li><li>Collaborate effectively with the sales team</li><li>Arrange travel and accommodations where necessary</li><li>Expenses control</li><li>Exert attention to detail</li><li>Suggest sales process improvements</li></ul> ﻿Requirements: <ul><li>Required Qualifications and Requirements:</li><li>At least 3-5years experience in sales administration, sales; experience in sales organization will be an added advantage</li><li>Hands on experience with ERP and CRM systems</li><li>Business Japanese language skills</li><li>Understanding of Japanese corporate culture</li><li>Proficiency with MS Office Suite, particularly MS Excel</li><li>Strong analytical and problem solving skills</li><li>Accuracy and attention to detail</li><li>Efficient time management and Ability to work under high pressure</li><li>Excellent negotiation, communication and interpersonal skills</li><li>Ability to meet deadlines without compromising consistency in the process</li><li>Ability to multitasks</li><li>Administrative, recordkeeping and clerical skills</li><li>In-dept understanding of sales principles and customer service practices</li></ul>

Overview: <ul><li>This role is responsible for planning, directing, and reviewing deliverables to clients as per schedule and budget, with a focus on quality, innovation, productivity and customer satisfaction within the overall guidelines, processes and norms .</li><li>Should have strong knowledge and demonstrate experience on Estimates methodologies, FP, SMC and should be able to drive programs using both Waterfall and Agile methodologies.</li><li>Should participate in Enterprise Architectural POC discussions.</li><li>Build scale of talent, show case results of cross skilling and upskilling of talent across functional areas.</li><li>Should own and drive SLA and SLO (Service level Agreements and Objectives) and take bottom-line on penalty and reward structure.</li><li>Be answerable to the customer and internal leadership on Governance and drive delivery excellence.</li></ul> Responsibilities: Service Delivery Management(40%): This is a major part of the overall responsibility of this role, involving the following: <ul><li>Creating delivery efficiency models with focus on profitability through quality, productivity gains and customer satisfaction and ensure execution of projects in a timely manner within budgets.</li><li>Review and monitor lifecycle processes for critical projects and oversee compliance for all other projects on parameters such as schedule and effort overruns, customer issues, quality parameters, account level operating margins, risks, etc.</li><li>Drive operational excellence by implementing innovative and value-based delivery models leveraging IP as well as 3rd party partnerships</li></ul> Driving Operational Excellence(20%): This part is to focus on: <ul><li>Defining /refining the dashboards to capture all the key parameters of importance, set up systemic mechanisms that monitor them continuously and consistently use these to ensure operational health and timely remediation of any operational risks</li><li>Continually improving systems and processes that provide analytical intelligence on operating parameters and drivers to the team Productivity and Quality efficiencies</li></ul> Contracts / new SOW Reviews and Customer Relationship(20%): This involves: <ul><li>Establish and follow processes to transform client business through new engagement models, provide insights to the sales team during scoping and reviewing complex programs</li><li>Growing business from existing customers by helping mine opportunities through delivery relationships.</li><li>Review of C-SAT results and drive the improvement of the same within the Delivery organization Own Governance SLA, SLO, Risk and Reward structure</li></ul> Capability &amp; Talent Development(15%): In this function, main responsibilities would be: <ul><li>Providing thought leadership in the domain and positively influence the market analysts for branding through business value articulation</li><li>Enhancing capabilities to meet market demands by defining initiatives to build new capabilities and to encourage innovation</li><li>Ensuring the recruitment of right talents, high level of employee engagement and satisfaction</li><li>Deploying robust performance management processes with competency and career development opportunities to engage, retain and develop a committed and skilled workforce Building scale</li></ul> Organization and Unit Initiatives (5%): This role will also need to: <ul><li>Ensure successful implementation of strategic initiatives across the organization by creating an action plan</li><li>Deploy resources and track achievement of specific outcomes within agreed timelines and overall plan of the initiative</li></ul> Requirements:&nbsp; <ul><li>Degree in Information Technology/Computer Science</li><li>20+ years of experience in ITSM, service delivery management, project management, vendor management, etc</li><li>Strong delivery planning, risk management, and resource allocation skills.</li></ul>

Responsibilities: Customer relationship and account management: <ul><li>Act as the primary interface between and STEA (Strategic Enterprise Accounts) within the Area.</li><li>Manage and develop relationships at both Area and FL levels, ensuring close collaboration with the Global Account Head, local Key Account Managers and BL sales development directors.</li><li>Develop strong C-suite relationship which may be fostered across Area and Global level executive leadership team and EXB-1.</li><li>Execute and oversee Area-specific account plans, ensuring they are aligned with Global strategies and tailored to meet regional customer needs.</li><li>Lead efforts to strengthen position as a Trusted Partner of Choice through all phases of the customer lifecycle, including new installations, service, and modernization.</li><li>Oversee agreement deployment across the Area, maximizing opportunities and ensuring compliance with customer requirements.</li><li>Generate a clear understanding of the customer’s web of influence.</li><li>Proactively manage escalations and address customer issues, promoting strong collaboration and service excellence.</li><li>Monitor and ensure that appropriate governance structures are in place for effective account management.</li><li>Host regular webinars to build the brand within the Area.</li><li>Represent at industry events, conferences, and customer meetings to strengthen relationships, promote offerings, and expand networks.</li><li>Actively participate in and support customer-focused events and marketing initiatives to raise brand awareness and generate new leads.</li></ul> Sales and growth management: <ul><li>Drive sales growth by actively managing the opportunity pipeline and sales funnel, ensuring that the account portfolio is well-positioned for both short- and long-term success.</li><li>Lead tenders and negotiations at the Area level, working closely with Global and local teams to ensure successful outcomes.</li><li>Establish oversight processes to track and monitor key opportunities and projects.</li><li>Collaborate with internal teams to develop and execute strategies that drive customer value and account profitability.</li><li>Identify innovation pilot sites in collaboration with the Global Innovation and Global Business Development teams, and lead to full development stage and potential scale.</li><li>Maintain a strong understanding of competitive dynamics and industry trends to position effectively in the marketplace.</li></ul> Performance and financial oversight: <ul><li>Track, analyze, and report on Area-level KPIs, focusing on OR/sales growth, profitability, customer satisfaction, and overall account health.</li><li>Manage budgeting, forecasting, and financial performance across all business lines, ensuring profitability and compliance with targets.</li><li>Ensure effective management of billing, debt collection, contract administration, and Area-level spend reporting (including rebates when not coordinated by Global).</li></ul> Operational and asset management: <ul><li>Implement and oversee Asset Management Plans, ensuring they meet customer needs and maximize the value of customer assets.</li><li>Support ad hoc contractual requirements, such as condition reports, additional testing, and inspections.</li><li>Ensure smooth operational execution, including customer-specific contractual tasks and compliance with agreed-upon deliverables.</li><li>Collaborate with internal and external stakeholders to ensure the efficient deployment and maintenance of customer assets, identifying opportunities for operational improvements and cost optimization.</li></ul> Leadership and collaboration: <ul><li>Lead and coach FL Key Account Managers, in a matrix, ensuring alignment with Area strategies and fostering cross-functional collaboration.</li><li>Facilitate information sharing and coordination between Global, Area, and FL teams to ensure transparency and strategic alignment.</li><li>Drive brand visibility within the STEA at the Area level, focusing on strategic initiatives such as digital, sustainability, and innovation.</li></ul> ﻿Requirements: <ul><li>10 years direct experience in global account in the area/ region</li><li>Experience working in building industry or building maintenance</li><li>Excellent leadership &amp; customer relationship management</li></ul>

Responsibilities: <ul><li>Coordinate internal resources and third parties/vendors for the flawless execution of projects</li><li>Ensure that all projects are delivered on-time, within scope and within budget</li><li>Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility</li><li>Ensure resource availability and allocation</li><li>Develop a detailed project plan to track progress</li><li>Use appropriate verification techniques to manage changes in project scope, schedule and costs</li><li>Measure project performance using appropriate systems, tools and techniques</li><li>Report and escalate to management as needed</li><li>Manage the relationship with the client and all stakeholders</li><li>Perform risk management to minimize project risks</li><li>Establish and maintain relationships with third parties/vendors</li><li>Create and maintain comprehensive project documentation</li><li>Key Responsibilities and Key performance indicators&nbsp;</li><li>Deliver the project following the project governance set by client in stipulated time</li><li>Manage Stakeholders and update them regularly</li><li>Manage Project resources and track the delivery of project</li><li>Ensure any risk or issues are brought to Stakeholders attention</li><li>Ensure cost of the project is tracked and any increase in scope is accounted</li><li>Completion of project and deliverables to client in timely manner</li></ul> Requirements: <ul><li>Bachelors in Computer related discipline.</li><li>Minimum 8 years of experience.</li><li>Great educational background, preferably in the fields of computer science or engineering for technical project managers</li><li>Proven working experience as a project administrator in the information technology sector</li><li>Solid technical background, with understanding or hands-on experience in software development and web technologies</li><li>Excellent client-facing and internal communication skills</li><li>Excellent written and verbal communication skills</li><li>Solid organizational skills including attention to detail and multi-tasking skills</li><li>Strong working knowledge of Microsoft Office</li><li>PMP / PRINCE II certification is a plus</li></ul>

Responsibilities: <ul><li>Develop and recommend pricing tactics and decisions that align with overall pricing strategy and business goals, collaboration with Area pricing manager.</li><li>Work closely with business lines and regions to ensure pricing decisions are made and implemented in a timely manner.</li><li>Run and prepare pricing committees in the frontline in a systematic manner</li><li>Utilize advanced analytical tools and techniques to analyze pricing data, generate actionable insights, and prepare detailed reports to communicate findings and recommendations to leadership.</li><li>Identify opportunities for continuous improvement in pricing mindset, processes and practices, engaging with stakeholders to gather input, ideas, challenges and concerns.</li><li>Assist implementation of pricing initiatives, incl. development of pricing mindset, tools, processes, and governance frameworks</li><li>Provide training and support to colleagues in pricing</li><li>Collaborate closely with sales management on implementation of pricing practices and tactics in regions</li></ul> Requirements: <ul><li>Excellent collaboration and stakeholder management abilities.</li><li>Minimum 5 years’ experience in pricing leadership and regional experience.&nbsp;</li><li>Strong analytical and quantitative skills.</li><li>Excellent communication and presentation skills.</li><li>Deep knowledge in pricing strategies and initiatives and proficiency in pricing software and tools.</li><li>Excellent financial acumen and analytical capability</li><li>Ability to work collaboratively with cross-functional teams.</li><li>Experience in leading broad based transformation projects</li><li>Strong leadership and team management skills.</li><li>Detail-oriented with a strategic mindset.</li></ul>

Role Description: This role will be working at the customer premise. <ul><li>The Governance, Risk, and Compliance (GRC) candidate will be responsible for developing, implementing, and managing the customer GRC requirement.</li><li>The jobs scope involve ensuring compliance with establishing governance processes, assessing risks, and implementing effective risk management practices to protect the organization’s assets, reputation, and stakeholders.</li><li>Work together with customer to develop and maintain the organization’s GRC strategy and framework, ensuring alignment with business objectives and regulatory requirements.</li><li>Lead the establishment and maintenance of governance processes across various departments, ensuring consistency and accountability.</li><li>Collaborate with senior leadership to draft, revise, and communicate governance policies and procedures.</li><li>Identify, assess, and prioritize risks to the organization’s operations, financial health, and reputation.</li><li>Develop and implement risk assessment methodologies and tools to prepare risk reports and dashboards for stakeholders.</li><li>Serve as the point of contact for risk management activities and promote a culture of risk awareness throughout the organization.</li><li>Oversee compliance with applicable laws, regulations, and industry standards.</li><li>Design and oversee compliance programs and training initiatives to ensure that employees understand and adhere to regulatory requirements.</li><li>Coordinate and respond to audits and regulatory examinations, ensuring all compliance issues are addressed promptly.</li><li>Stay current with industry best practices and emerging legislation impacting GRC programs.</li></ul> Responsibilities: <ul><li>Maintain/Develop cybersecurity policies, standards, and frameworks.</li><li>Ensure alignment with industry standards (e.g., CSA Cyber Trust Mark, ISO 27001, NIST, CIS, SOC 2).</li><li>Collaborate with business units to integrate security governance into business processes.</li><li>Identify, assess, and mitigate cybersecurity risks across the organization.</li><li>Conduct risk assessments and audits to evaluate vulnerabilities.</li><li>Work with technical teams to implement security controls and risk mitigation strategies.</li><li>Monitor emerging threats and recommend proactive security measures.</li><li>Ensure compliance with relevant regulations (e.g., GDPR, PDPA, HIPAA, SOX).</li><li>Lead internal and external cybersecurity audits and assessments.</li><li>Maintain compliance documentation and evidence for regulatory bodies.</li><li>Coordinate with legal and compliance teams to manage cybersecurity-related legal risks.</li></ul> Requirements: Preferred Experience: <ul><li>5+ years in cybersecurity, governance, risk, and compliance roles.</li><li>Experience in highly regulated industries such as finance, healthcare, or government.</li><li>Familiarity with security tools (GRC platforms, SIEMs, vulnerability scanners).</li></ul>

Responsibilities: Team Leadership:&nbsp; <ul><li>Guide a team of Agile Leads, fostering professional growth and a positive work environment.</li></ul> Agile Expertise:&nbsp; <ul><li>Develop and refine processes and methodologies for product and project delivery, ensuring quality and efficiency.</li></ul> Collaboration:&nbsp; <ul><li>Facilitate cross-domain communication to promote innovation and knowledge sharing.</li></ul> Performance Analysis:&nbsp; <ul><li>Analyze KPIs and performance metrics to identify trends for continuous improvement.</li></ul> Project Support:&nbsp; <ul><li>Assist in defining and executing small projects, ensuring effective governance and stakeholder communication.</li></ul> Risk Management:&nbsp; <ul><li>Proactively identify and manage risks, ensuring timely escalation and intervention.</li></ul> Continuous Improvement:&nbsp; <ul><li>Foster a culture of ongoing learning and refinement in processes and practices.</li></ul> Conflict Resolution: <ul><li>Address and resolve conflicts, ensuring a focus on delivering business outcomes.</li></ul> Requirements: <ul><li>Strong understanding of Agile methodologies and frameworks.</li><li>Proven experience in leading organizational transformation and change management.</li><li>Proficient in Continuous Improvement strategies.</li><li>Knowledge of Governance &amp; Assurance principles.</li><li>Data-driven problem solver with strong analytical skills.</li><li>Ability to create and communicate clear goals aligned with business strategy.</li><li>Experience in talent recruitment, development, and retention.</li></ul>

Responsibilities: <ul><li>Foster a culture of teamwork across the IT team and the organization</li><li>Mentor junior team members through their project delivery, support and customer service</li><li>Document reporting specifications as designated by the reporting consumer</li><li>Develop requisite reporting solutions</li><li>Shares responsibility in development of semantic models and data flows</li><li>Document and maintain governance information regarding data and objects in the reporting enterprise</li><li>Develop and assist in delivery of education material on tool and reporting object use</li><li>Analyze usage of reporting objects in the reporting enterprise</li><li>Shares responsibility with the greater BI team for ensuring quality and integrity of data in the data warehouse, ensuring consistency and synchronization between systems</li><li>Shares responsibility for maintenance and ensuring optimal performance of BI systems and tools</li><li>Perform requisite support of the BI Platform in line with Service Level Agreements, which may require 24/7 on-call support</li></ul> ﻿Requirements: <ul><li>Bachelor’s Degree preferred - Background in Computer Science, Engineering, Business, or related Discipline&nbsp;&nbsp;</li><li>Coursework in Statistics and/or Data Visualization desired</li><li>6-9 years working with Microsoft’s analytic tools (Power BI) with working knowledge of environment administration.</li><li>Participation in 4+ full lifecycle implementations involving new analytic capabilities and/or new data; at least 2 of the implementations in the capacity of the Lead for the reporting initiatives.</li><li>Working knowledge of Azure Data Factory, Azure Synapse, Azure Data Lake Gen 2, SQL, Power Automate, Power BI, Fabric</li><li>Translate business reporting requirements into technical specifications for EDW members</li><li>Ability to facilitate interactive design and functional specification sessions</li><li>Strong analytical problem-solving, and conceptual skills</li><li>Demonstrated track record in new concept development for a variety of projects and complex analytic artifacts</li><li>Passionate to share ideas, work with and mentor other members to ensure the success of the team</li><li>Solid communication skills (verbal, written, listening) and the ability to interact with all levels of company customers and members</li><li>Proactive, self-motivated with the ability to motivate others</li><li>Customer-focused service attitude</li><li>Good organizational skills, with the ability to meet objectives and day-to-day task management</li><li>Excellent technical documentation skills</li><li>Ability to generate and analyze requirements</li></ul>

Responsibilities: <ul><li>Provides hands-on legal counsel and support on a broad range of commercial matters for the Energy business unit in America including sales, purchase, operations-related, licensing and service agreements.</li><li>Structure, review and negotiate complex agreements including agreements with EPC companies in our growing renewables business segment.</li><li>Business Counseling: Develop a strong relationship with internal clients and drive a culture of proactive legal support; provide proactive, solution-oriented advice to business stakeholders.</li><li>Compliance: Ensure compliance with applicable laws and policies through comprehensive compliance counseling and training. Support the development and implementation of appropriate compliance controls.</li><li>Risk Management: Identify and help to mitigate legal risks affecting the business.</li><li>Product Liability, Warranty Issues/Claims/General Commercial Litigation: Provide legal advice on potential product issues or quality claims, as well as on other typical types of commercial litigation, and, as necessary, interface with outside counsel on the litigation of such matters. Supervise outside counsel as necessary.</li><li>Dispute Resolution: Gather and review facts and information; provide a preliminary opinion on exposure and risk assessment with recommendations for resolution.</li><li>Collaboration across the Law Department: Collaborating on suitable projects or matters with members of other commercial and functional support teams of the our client Law Department across segments and regions.</li><li>Due Diligence: Identify legal issues for acquisitions.</li><li>General Advice: Provide general legal and practical proactive advice to the business, while being open minded and flexible.</li><li>Continuous Improvement: Identify continuous improvement opportunities related to the contract review process and the legal support provided to the Energy business unit, including identifying, developing and implementing best practices.</li></ul> Requirements: <ul><li>Must be a degreed and licensed attorney eligible to practice in at least one jurisdiction within the United States of America.</li><li>10+ years’ experience, including 7+ years general commercial legal experience in a major law firm and/or multinational corporation that support manufacturing.</li><li>Experience in the energy / power sector, preferred.</li><li>Fluency in English required; bilingual fluency in English / Spanish, preferred.</li><li>A pro-active and energetic approach that ensures that the corporation’s business and legal risks are being anticipated and responded to effectively.</li><li>Ability to manage multiple requirements and remain composed under pressure.</li><li>Experience in managing projects and cross-functional teams in these efforts.</li><li>Ability to travel. Travel is estimated at about 10-25% and can include international travel.</li></ul>

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16 governance Jobs found

Sales Support Coordinator

Public Sector Delivery Lead

Head of Key Account, APM

EUC Project Manager

Pricing Manager, Southeast Asia (KSEA)

Pricing Manager, Southeast Asia (KSEA)

Cyber Governance, Risk & Compliance (GRC) Principal Consultant

Agile Delivery Manager

Senior BI Developer - International

Commercial Counsel

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16 governance Jobs found

Sales Support Coordinator

Public Sector Delivery Lead

Head of Key Account, APM

EUC Project Manager

Pricing Manager, Southeast Asia (KSEA)

Pricing Manager, Southeast Asia (KSEA)

Cyber Governance, Risk & Compliance (GRC) Principal Consultant

Agile Delivery Manager

Senior BI Developer - International

Commercial Counsel

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow is on a mission to connect companies with the best talent across the globe.