Senior Manager - Customer Experience

Consultant, I&O Operations, MIM

Principal/Senior Engineer, APTD CEM - Advanced Packaging Integration Engineering

Senior IT Engineer

Product Integration Lead, HIG High Bandwidth Memory

Planning and Control Planner

SAP Lead

Head, Wholesale Operations Readiness Centre, WORC

Principal/Staff Engineer - Process Development, CVD/Diffusion

Responsibilities: <ul><li>Provide support to the section head in developing and implementing a strategic vision for the digital channels and customer experience that aligns with the companys overall goals and objectives.</li><li>Develop a roadmap for digital transformation initiatives, including timelines, resources, and budgets</li><li>Identify opportunities to improve digital channels and customer service by staying up-to-date with industry trends and implementing best practices.</li><li>Drive the development and enhancement of customer self-service digital solutions as the Business lead and work along with the IT team – App/ portal, Whatsapp/ Chatbot, Kiosks, Token machines, etc.</li><li>Improve overall customer experience across the prospect and customer journeys from lead generation till sale, and through to post-sale services.</li><li>Revise the processes offered on the self-service channels in context of a digital-first experience.</li><li>Provide the business with customer feedback and insights that enhance customer experience and engagement.</li><li>Ensure all digital touchpoints in the processes, and communications and templates going out to customers and prospects is up to date.</li><li>Collaborate with other departments, such as IT, Marketing, Sales, and Customer care to ensure smooth delivery and operations of digital channels.</li><li>Collaborate with cross-functional teams to drive process improvements for a digital-first approach.</li><li>Lead and oversee transformation projects related to call center operations, including implementing new technology, system upgrades, and process improvements.</li><li>Work closely with the CX team to incorporate customer insights into commercial strategy development, enhancing customer satisfaction and retention.</li><li>Represent the Customer experience team in cross-functional meetings, and provide regular updates to senior management.</li><li>Develop strategies to enhance the customer lifecycle and maximize lifetime value, driving both customer loyalty and revenue growth.</li><li>Leverage advanced analytics to track market performance, customer behavior, and competitive positioning, ensuring decisions are guided by actionable insights.</li></ul> Requirements: <ul><li>Bachelor’s degree in Business Management/ Marketing/ Digital Transformation/ Customer Experience/ Business Analytics, or a related field. Master’s degree - preferred</li><li>Certifications in Business Analytics, Customer Journey Mapping, or Service Design - preferred</li><li>Min. 7-8 years relevant experience in digital technologies and tools with minimum 4 years managing teams and developing and implementing digital strategies.</li><li>Proven experience in delivering digital transformation initiatives within complex organizations, including the development and implementation of customer self-service channels such as WhatsApp, chatbots, and customer portals.</li><li>Prior experience in customer experience design or consumer research and/ or real estate industry is an added advantage</li></ul>

Responsibilities: <ul><li>Incident &amp; Major Incident Management: Monitors, coordinates, and responds to infrastructure and application incidents, outages, and performance alerts, facilitating major incident processes, stakeholder communications, service restoration activities, and coordination across technical support teams.</li><li>Documentation, Reporting &amp; Continuous Improvement: Documents incidents, preliminary trigger cause, resolutions, and operational trends</li><li>develops reports and service insights to support decision making, governance reviews, and continuous improvement initiatives.</li><li>Collaboration &amp; Stakeholder Engagement: Partners with vendors, service providers, technical teams, and business stakeholders to coordinate resolution activities, manage operational communications, and improve service reliability and user experience.</li><li>Service Governance &amp; Process Improvement: Supports operational governance activities by analyzing incident trends, identifying improvement opportunities, facilitating major incident reviews, and contributing to the enhancement of ITSM processes, controls, and operational effectiveness.5.&nbsp;</li></ul> Requirements: <ul><li>Minimum of 5 years of relevant work experience</li><li>Typically reflecting 8–10 years of demonstrated experience in increasingly responsible operational and technology roles.</li></ul>

Responsibilities: <ul><li>Develop and enable advanced package technologies for post-fab wafer finish and assembly processes.</li><li>Improve product quality, yield, productivity, and manufacturing cost.</li><li>Partner with process and product engineering teams to integrate semiconductor technologies.</li><li>Drive yield improvements through package integration innovation, layout optimization, design improvements, and process margin enhancement.</li><li>Collect and analyze data to support design, layout, and integration flow decisions.</li><li>Collaborate with Probe, Yield Analysis, Test, Product Engineering, PWF Engineering, Assembly Engineering, Front-End Wafer Fab, Assembly/Test Engineering, and Global Quality teams.</li><li>Ensure robust quality through process monitoring, inspection, testing, SPC, DOE, and defect analysis.</li><li>Support product transition from development through qualification into High Volume Manufacturing (HVM).</li><li>Provide Process of Record (POR) and Model of Record (MOR) documentation.</li></ul> Requirements: <ul><li>B.S./M.S./Ph.D. (or equivalent) in Electrical, Mechanical, Chemical Engineering, Physics, Materials Science, or related discipline.</li><li>2+ years of semiconductor process integration experience, preferably in advanced packaging, post-fab wafer finishing, or assembly processes.</li><li>Proficiency in Python, R, and SQL.</li><li>Experience with Visual Basic.</li><li>Knowledge of E3, FDC, and RMS (Recipe Management System).</li><li>Strong statistical analysis, process modeling, SPC, DOE, defect analysis, and dashboarding skills.</li><li>Strong understanding of semiconductor process flows and integration.</li><li>Strong root-cause analysis and complex problem-solving capability.</li><li>Ability to work under tight timelines and limited resources.</li></ul>

Responsibilities:&nbsp; <ul><li>Support the implementation and enhancement of Enterprise Datahub using Databricks, ensuring seamless integration with existing BI and ERP systems.</li><li>Support complex BI and data platform initiatives while maintaining quality, delivery timelines, and alignment with organizational goals.</li><li>Collaborate with business stakeholders, architects, developers, and analysts to translate requirements into solutions.</li><li>Design, implement, test, and optimize moderately complex data pipelines, ETL/ELT flows, semantic layers, and report solutions with the development team.</li><li>Apply technical knowledge and AI-driven optimization opportunities to improve data quality, validation, reliability, and operational efficiency across supported solutions.</li><li>Develop new and impactful ideas, approaches, and automation opportunities that improve the platform, processes, and user experience.</li><li>Communicates moderately complex information clearly, accurately, and in a timely manner, adapting the message to the audience.</li></ul> Requirements: <ul><li>Degree in Business Informatics, Information Technology, Data Engineering/Analytics, Engineering, or a related field.</li><li>Proven experience in data engineering, application support, BI analytics, or related technical roles.</li><li>Strong expertise in Databricks, GitHub, dbt, ETL, Tableau, Power BI, and SQL.</li><li>Familiarity with Generative AI tools (e.g., Copilot, LLM-based assistants) to enhance productivity, development, and documentation.</li><li>Ability to analyze moderately complex problems independently and drive resolution with minimal supervision.</li><li>Strong stakeholder management, teamwork, and clear written and verbal communication skills.</li><li>Experience contributing to technical improvements, process optimization, and operational quality.Proficiency in English, both written and spoken.</li></ul>

Responsibilities: <ul><li>Manage technical inputs and drive silicon-to-system alignment using the Success Criteria Document (SCD).</li><li>Collaborate with HBM Architecture, Product Engineering, Systems Engineering, Business Units, Technology Development, Packaging, and Global Quality teams.</li><li>Identify and resolve gaps between HBM product capabilities and system requirements.</li><li>Manage HBM sample planning and delivery aligned with customer and system development timelines.</li><li>Lead technical triage for System and Chip Feature Interaction issues, driving ownership and mitigation plans.</li><li>Manage qualification definitions and late/post-qualification changes through the Change Control Board.</li><li>Drive technical issue resolution while balancing development schedules, risks, and costs.</li><li>Communicate development priorities across HBM teams to ensure system specification compliance.</li></ul> Requirements: <ul><li>Bachelors or Masters Degree in Electrical Engineering or Computer Engineering.</li><li>10+ years of experience in Product Engineering, Design Engineering, Yield Enhancement, or related semiconductor engineering disciplines.</li><li>Experience leading product development projects is highly desirable.</li><li>Strong ability to lead complex technical issues to closure through cross-functional collaboration.</li><li>Knowledge of HBM, DRAM devices, semiconductor product development, and system architecture is preferred.</li><li>Excellent communication, stakeholder management, presentation, and technical leadership skills.</li></ul>

Responsibilities: <ul><li>Employees must specialize in planning activities involving production control, inventory control, process control, shop floor control, and Material Resources Planning (MRP) integrity.</li><li>Maintain SAP Production Order release schedules to ensure material is available on time for manufacturing and engineering.</li><li>Reschedule and/or TECO work orders as required to support production priorities.</li><li>Improve component availability at the time of release by performing pre-shortage analysis.</li><li>Perform work order variance analysis and recommend corrective actions.</li><li>Review MRP execution to ensure data accuracy, reconcile supply and demand, and validate master scheduling and PDS requirements.</li><li>Review and ensure proper disposition of Engineering Change Orders (ECOs) and Engineering Change Requests (ECRs); prepare status reports for all active ECOs/ECRs.</li><li>Participate in floor audits with Finance and resolve Work-in-Progress (WIP) issues.</li><li>Attend production meetings and provide updates on material shortages and committed delivery dates.</li><li>Collaborate with engineering teams to manage materials for special engineering projects.</li><li>Support work centers with shop floor control activities as needed.</li><li>Analyze inventory usage and stock levels to maintain target inventory and meet service level requirements.</li><li>Expedite material shortages and forecast spare parts requirements where applicable.</li><li>Investigate material variances, resolve operational issues, and escalate complex problems to management.</li><li>Support the implementation or enhancement of inventory management systems and assign expediting activities where required.</li><li>Manage obsolete inventory and recommend disposition strategies.</li><li>Participate in process improvement initiatives by identifying root causes through PCI reporting and driving corrective actions.</li><li>Support cycle counting activities to maintain inventory accuracy.</li><li>Perform data analysis, forecasting, and ad hoc statistical analysis using structured and unstructured data sources.</li><li>Develop dashboards and visualizations using Tableau to support business decision-making.</li><li>Work closely with business stakeholders to gather requirements and translate data into actionable insights using Python, SQL, or equivalent analytical tools.</li><li>Serve as a subject matter expert on project teams for data consolidation, reporting, and process improvement initiatives.</li></ul> Requirements: <ul><li>Experience: 3–7 years.</li><li>Role Level: B2/B3 Individual Contributor (IC).</li><li>Strong English communication is essential. </li><li>Candidates must demonstrate ability to communicate effectively with multiple stakeholders.&nbsp;</li></ul>

Responsibilities: <ul><li>Lead and manage the SAP support team responsible for supporting global manufacturing operations.</li><li>Act as the key interface between business stakeholders, SAP functional teams, and external partners.</li><li>Drive post-go-live stabilization, continuous improvement, and process optimization initiatives across the SAP landscape.</li><li>Provide cross-functional oversight across SAP FICO, MM, PP, SD, and Security modules.</li><li>Ensure effective issue resolution and support delivery for business-critical processes.</li><li>Partner with regional and global stakeholders to understand business requirements and translate them into SAP solutions.</li><li>Support enhancement initiatives and contribute to process standardization across multiple sites.</li><li>Guide and mentor SAP Business Analysts while fostering collaboration and knowledge sharing within the team.</li><li>Monitor support performance and ensure service levels are maintained.</li><li>Contribute to the long-term SAP roadmap and help shape the SAP operating model.</li></ul> Requirements: <ul><li>Bachelors degree in Information Technology, Computer Science, Business Administration, or a related discipline.</li><li>Strong functional expertise in SAP, with preference for candidates possessing a FICO background.</li><li>Broad understanding of end-to-end business processes and cross-functional integration across MM, PP, SD, and Security.</li><li>Experience supporting SAP S/4HANA environments.</li><li>Hands-on experience in SAP implementation, rollout, or post-go-live support projects.</li><li>Strong understanding of manufacturing business processes and experience supporting manufacturing environments.</li><li>Ability to perform functional analysis, configuration, testing, and issue resolution.</li><li>Proven experience leading, mentoring, or managing SAP teams.</li><li>Strong stakeholder management and business partnering capabilities.</li><li>Experience working in regional or global environments with multiple business units or sites.</li><li>Excellent communication, analytical, and problem-solving skills.</li><li>Ability to operate effectively in a fast-paced and collaborative environment.</li><li>Preferred Qualifications</li><li>Experience in SAP S/4HANA Public Cloud environments.</li><li>Exposure to manufacturing system integrations and third-party applications.</li><li>Experience in establishing or supporting SAP Centres of Excellence or shared service environments.</li><li>SAP certification(s) would be advantageous.</li><li>Experience supporting global template environments and process standardization initiatives.</li></ul>

Responsibilities: <ul><li>Lead and manage multiple teams to drive project initiatives and execution</li><li>Oversees WORC operations and handle escalation cases</li><li>Work closely with Center of Excellence and Head office in project planning, resource management</li><li>Gather and understand Business Requirements and Functional Specs/User Story documents</li><li>Ensure the team provides operational readiness support and conduct training on new system/ enhancement to impacted operations and/ or business users</li><li>Provide post-implementation support to operations users</li><li>Prepare, review and submit management reports as required by the Bank’s Software Development Framework</li><li>Prepare and submit weekly/biweekly/monthly reports for assurance check</li><li>Foster a continuous improvement and innovative culture to drive efficiency towards excellence</li></ul> Requirements: <ul><li>Bachelor’s degree</li><li>Minimum 10 to 15 years of experience preferably in financial institutions</li><li>Well-versed in operations especially Swift standard in either Cash Management/ Trade Finance/ Loans/ Channels operations</li><li>Have a good knowledge and experience in handling testing or test management life cycle</li><li>Proficient computer skills</li><li>Strong analytical skills</li><li>Strong verbal and written communications skills, including effective presentation skills</li><li>Experience in managing multiple teams</li><li>Able to take ownership of issues and take them to closure</li><li>Strong stakeholder management skills across various disciplines and levels</li><li>Mature individual with strong leadership, influencing and problem resolution skills</li><li>Lead human resource planning, development and staff management</li></ul>

Responsibilities: <ul><li>Develop and optimize unit processes to meet yield and quality targets for advanced NAND devices</li><li>Evaluate innovative process and equipment solutions for early experimentation and process margin improvement</li><li>Collaborate with Singapore-based Diffusion manufacturing teams to identify and prioritize key technology challenges</li><li>Integrate and troubleshoot processes within cross-functional teams focused on yield and quality enhancement</li><li>Partner with Boise TD Films teams to align future device requirements with process capabilities</li><li>Identify disruptive process technologies early and define viable implementation paths with global TD and manufacturing teams</li><li>Conduct fundamental research, hardware evaluations, and novel process testing to support intellectual property generation</li><li>Design and execute experiments to expand process margins and validate manufacturability of next-node solutions</li><li>Lead cross-functional initiatives to simplify processes and implement improvements</li><li>Embed best-known manufacturing practices into early-stage development of new nodes</li><li>Develop and apply advanced process monitoring and control methodologies.</li><li>Serve as a technical expert, contributing to process, equipment, and procedural improvements</li><li>Lead multidisciplinary projects across teams, sites, and suppliers focused on quality, yield, cost, and productivity</li><li>Advise management on significant technical issues and drive innovation through patents and technical publications</li><li>Maintain strict adherence to our client Intellectual Property protection policies</li><li>Engage continuously with global TD partners and suppliers to push for breakthrough solutions</li><li>Own and manage module-level business processes</li></ul> Requirements: <ul><li>Bachelor/Masters in Materials Science, Electrical/Electronics, Chemical, Microelectronic Engineering, Physics with minimum 5 years of relevant experience or PhD in Materials Science, Electrical/Electronics, Chemical, Microelectronic Engineering, Physics</li></ul> Strong understanding of: <ul><li>Flow dynamics, thermodynamics, and physical phenomena in deposition</li><li>Precursor depletion effects in 3D structures and mitigation strategies</li><li>Interface characterization techniques (e.g., SIMS, XPS, EDX, SEM/TEM)</li><li>Integration and structural constraints in film deposition processes</li><li>Memory process flows, especially for planar and vertical NAND</li><li>Proficiency in data analysis tools (e.g., Y3) and Design of Experiments (DoE)</li><li>Excellent communication skills for both in-person and remote interactions</li><li>Self-motivated, adaptable, and capable of managing multiple projects in a dynamic environment</li></ul>

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16 it enhancement Jobs found

Senior Manager - Customer Experience

Consultant, I&O Operations, MIM

Principal/Senior Engineer, APTD CEM - Advanced Packaging Integration Engineering

Senior IT Engineer

Product Integration Lead, HIG High Bandwidth Memory

Principal/Senior Engineer, APTD CEM - Advanced Packaging Integration Engineering

Planning and Control Planner

SAP Lead

Head, Wholesale Operations Readiness Centre, WORC

Principal/Staff Engineer - Process Development, CVD/Diffusion

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16 it enhancement Jobs found

Senior Manager - Customer Experience

Consultant, I&O Operations, MIM

Principal/Senior Engineer, APTD CEM - Advanced Packaging Integration Engineering

Senior IT Engineer

Product Integration Lead, HIG High Bandwidth Memory

Principal/Senior Engineer, APTD CEM - Advanced Packaging Integration Engineering

Planning and Control Planner

SAP Lead

Head, Wholesale Operations Readiness Centre, WORC

Principal/Staff Engineer - Process Development, CVD/Diffusion

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.