Senior Manager - Customer Experience

Global AI Legislation Content Optimisation Lead

Mechanical Maintenance Engineer - Automation Technology

Lead Quality Automation Engineer

Murex - Market Risk System Analyst ( VP2 )

Murex - QR Technical Delivery Manager

ERP Application Developer

Technical Delivery Manager ( Actimize ) - Comp Tech – VP2

Consultant, Data Analytics & Reporting-Food

Application Developer - ERP

Responsibilities: <ul><li>Provide support to the section head in developing and implementing a strategic vision for the digital channels and customer experience that aligns with the companys overall goals and objectives.</li><li>Develop a roadmap for digital transformation initiatives, including timelines, resources, and budgets</li><li>Identify opportunities to improve digital channels and customer service by staying up-to-date with industry trends and implementing best practices.</li><li>Drive the development and enhancement of customer self-service digital solutions as the Business lead and work along with the IT team – App/ portal, Whatsapp/ Chatbot, Kiosks, Token machines, etc.</li><li>Improve overall customer experience across the prospect and customer journeys from lead generation till sale, and through to post-sale services.</li><li>Revise the processes offered on the self-service channels in context of a digital-first experience.</li><li>Provide the business with customer feedback and insights that enhance customer experience and engagement.</li><li>Ensure all digital touchpoints in the processes, and communications and templates going out to customers and prospects is up to date.</li><li>Collaborate with other departments, such as IT, Marketing, Sales, and Customer care to ensure smooth delivery and operations of digital channels.</li><li>Collaborate with cross-functional teams to drive process improvements for a digital-first approach.</li><li>Lead and oversee transformation projects related to call center operations, including implementing new technology, system upgrades, and process improvements.</li><li>Work closely with the CX team to incorporate customer insights into commercial strategy development, enhancing customer satisfaction and retention.</li><li>Represent the Customer experience team in cross-functional meetings, and provide regular updates to senior management.</li><li>Develop strategies to enhance the customer lifecycle and maximize lifetime value, driving both customer loyalty and revenue growth.</li><li>Leverage advanced analytics to track market performance, customer behavior, and competitive positioning, ensuring decisions are guided by actionable insights.</li></ul> Requirements: <ul><li>Bachelor’s degree in Business Management/ Marketing/ Digital Transformation/ Customer Experience/ Business Analytics, or a related field. Master’s degree - preferred</li><li>Certifications in Business Analytics, Customer Journey Mapping, or Service Design - preferred</li><li>Min. 7-8 years relevant experience in digital technologies and tools with minimum 4 years managing teams and developing and implementing digital strategies.</li><li>Proven experience in delivering digital transformation initiatives within complex organizations, including the development and implementation of customer self-service channels such as WhatsApp, chatbots, and customer portals.</li><li>Prior experience in customer experience design or consumer research and/ or real estate industry is an added advantage</li></ul>

Role Description: <ul><li>This is a strategic individual contributor role within the Global Editorial Operations (GEO) team, responsible for driving AI-enabled transformation across legislative and regulatory content. </li><li>The successful candidate will partner closely with Editorial, Product and Technology teams to identify opportunities where AI and Large Language Models (LLMs) can improve content creation, enrichment, summarisation, classification, quality and workflow efficiency at a global scale.&nbsp;</li><li>While experience within legal or legislative publishing would certainly be advantageous, the hiring team is equally interested in professionals who have successfully led AI-enabled workflow optimisation and editorial transformation initiatives in publishing, information services, knowledge management or other content-rich environments.</li></ul> Responsibilities: AI Strategy &amp; Transformation&nbsp; <ul><li>Develop the global strategy for AI-enabled content creation and optimisation.</li><li>Identify opportunities to leverage LLMs, NLP and automation across editorial workflows.</li><li>Lead AI transformation initiatives from concept through implementation.</li></ul> Cross-functional Collaboration&nbsp; <ul><li>Partner with Product, Technology and Editorial teams to deliver scalable AI solutions.</li><li>Drive adoption of AI-enabled tools and new ways of working across global teams.</li><li>Influence stakeholders without direct line management responsibility.</li></ul> Editorial Excellence&nbsp; <ul><li>Define standards for AI-generated and AI-assisted content.</li><li>Ensure quality, consistency and responsible AI practices across editorial operations.</li><li>Develop best practices and training to improve AI capability across the organisation.</li></ul> Requirements: <ul><li>Experience leading AI or Generative AI workflow transformation.</li><li>Strong Editorial, Content Operations or Publishing background.</li><li>Experience implementing LLMs, NLP or AI-driven content solutions.</li><li>Programme or Product Management experience within content-rich environments.</li><li>Excellent stakeholder management and cross-functional leadership skills.</li><li>Legal, regulatory or legislative publishing experience is advantageous but not essential.</li></ul>

Responsibilities: This position is responsible for mechanical maintenance and assembling automation systems in the manufacturing. <ul><li>Maintenance work on mechanical, electronic and pneumatic systems, including inspections, cleanings and lubrications.</li><li>Creation of machine safety concepts and machine data concepts.</li><li>Design and optimization of automation solutions for production plants using PLC controllers, robotics, industrial image processing, drive technology, testing technology, safety technology and other automation technologies.</li><li>Programming and commissioning of PLC controllers, safety controllers and HMI systems.</li><li>Mechanical design, assembly and wiring of machines and plants.</li><li>Integration of robotic systems and other automated components into existing production processes.</li><li>Functional tests and performance tests on automation systems, troubleshooting and optimization of control programs.</li><li>Preparation of technical documentation, operating instructions and training material.</li><li>Collaboration in planning and implementing projects for modernization and expansion of our production facilities.</li><li>Support in training of new employees in using new automation technologies.</li><li>Introduction of Industry 4.0 technologies (such as 3D printing, AMR, predictive maintenance, simulation, ).</li></ul> Requirements: <ul><li>Bachelors Degree in preferably mechanical engineering, automation engineering, mechatronics or a similar qualification.</li><li>Min 3 years of experience in industrial automation.</li><li>Knowledge of Cam-controlled machines like: Bihler (prefered), Wafios, Finzer.</li></ul>

Role Description: <ul><li>We are seeking an experienced Lead Quality Automation Engineer to join our growing Quality Engineering practice in Leeds.&nbsp;</li><li>This role is suited to a highly technical Quality Engineer who enjoys solving complex engineering challenges while working directly with clients across multiple industries.&nbsp;</li><li>You will play a key role in designing automation solutions, driving engineering best practices, mentoring team members, and helping organisations modernise their quality engineering capabilities.&nbsp;</li><li>As a Lead Quality Automation Engineer, you will remain hands-on with automation development while providing technical leadership across delivery teams.&nbsp;</li></ul> Responsibilities:&nbsp; <ul><li>Design, develop and maintain scalable automated testing frameworks for enterprise applications.&nbsp;&nbsp;</li><li>Deliver high-quality automation solutions using modern testing tools and object-oriented programming languages.&nbsp;&nbsp;</li><li>Work collaboratively with software engineers, architects, product owners, and business stakeholders throughout the software development lifecycle.&nbsp;&nbsp;</li><li>Champion Shift-Left Quality Engineering practices by embedding testing early in the development process.&nbsp;&nbsp;</li><li>Analyse application source code to identify defects, improve test coverage, and support overall software quality.&nbsp;&nbsp;</li><li>Contribute to Continuous Integration and Continuous Delivery (CI/CD) pipelines to enable efficient automated testing.&nbsp;&nbsp;</li><li>Apply AI-assisted engineering tools and Generative AI technologies to improve testing efficiency and engineering productivity.&nbsp;&nbsp;</li><li>Provide technical leadership, mentoring, and guidance to junior engineers and project teams.&nbsp;&nbsp;</li><li>Support clients in adopting modern Quality Engineering practices and continuous improvement initiatives.&nbsp;&nbsp;</li><li>Participate in technical discussions, solution design, and engineering governance activities.&nbsp;&nbsp;</li></ul> Requirements: <ul><li>Proven experience in Quality Engineering and Test Automation within enterprise environments.&nbsp;&nbsp;</li><li>Hands-on experience developing and maintaining automation frameworks.&nbsp;&nbsp;</li><li>Strong programming experience in one or more object-oriented languages such as Java, Python, C#, JavaScript, or TypeScript.&nbsp;&nbsp;</li><li>Experience with modern automation frameworks such as Playwright, Selenium, or equivalent.&nbsp;&nbsp;</li><li>Experience working with cloud platforms including AWS, Microsoft Azure, or Google Cloud Platform.&nbsp;&nbsp;</li><li>Good understanding of Continuous Integration and Continuous Delivery (CI/CD) principles.&nbsp;&nbsp;</li><li>Experience working with AI productivity tools such as GitHub Copilot, Claude, or similar technologies.&nbsp;&nbsp;</li><li>Strong understanding of software development lifecycle (SDLC) and Shift-Left Testing methodologies.&nbsp;&nbsp;</li><li>Excellent communication and stakeholder management skills with the ability to work directly with clients.&nbsp;&nbsp;</li><li>Demonstrated ability to work independently while managing multiple priorities.&nbsp;&nbsp;</li></ul> Preferred Qualifications&nbsp; <ul><li>Commercial experience implementing Generative AI solutions within Quality Engineering.&nbsp;&nbsp;</li><li>Experience working within consulting or professional services organisations.&nbsp;&nbsp;</li><li>Knowledge of Agentic AI concepts.&nbsp;&nbsp;</li><li>Familiarity with LangChain and LangGraph.&nbsp;&nbsp;</li><li>Experience mentoring engineers and providing technical leadership.&nbsp;&nbsp;</li><li>Exposure to both public and private sector projects.&nbsp;&nbsp;</li></ul> Personal Attributes&nbsp; The successful candidate will demonstrate:&nbsp; <ul><li>Strong analytical and problem-solving skills.&nbsp;&nbsp;</li><li>Excellent verbal and written communication abilities.&nbsp;&nbsp;</li><li>Adaptability in fast-paced consulting environments.&nbsp;&nbsp;</li><li>A continuous learning mindset with evidence of ongoing professional development.&nbsp;&nbsp;</li><li>A collaborative approach with the ability to influence technical and non-technical stakeholders.&nbsp;&nbsp;</li></ul> Working Arrangement&nbsp; <ul><li>This role follows a hybrid working model with an expectation of approximately two to three days per week onsite, depending on client requirements.&nbsp;</li><li>Some travel to client locations may be required.&nbsp;</li></ul> Security Requirements&nbsp; <ul><li>Candidates must either hold Security Clearance (SC) or be eligible to obtain SC Clearance in accordance with UK Government requirements.&nbsp;</li></ul>

Responsibilities: <ul><li>The person to lead and drive the day-to-day activities that are part of SA stream, working closely with various internal stakeholders, internal technology teams as well as the vendor.&nbsp;</li><li>As Murex ERM consultant, will be part of application development team for Murex VaR module</li><li>Work with different IT teams across infrastructure, and other divisions to deliver system solutions for the business.</li><li>Build a strong relationship and manage expectations with users and stake holders.</li><li>Oversee SA pool and align team (including any system enhancements and upgrades) to meet project’s requirements within allocated budget and schedule.</li><li>Plan, monitor and manage risks/issues related to Functional delivery.</li><li>Take ownership of any issues that may impact the delivery quality and timeline.</li><li>Provide status update related to technical delivery to TDM/Project Manager (PM)/ Program Manager.</li><li>Own the delivery plan. Escalate issues that impacts project schedule on timely basis and propose workarounds/resolutions. Follow up on the proposed solution and fix the problem</li><li>Manage stakeholders throughout the duration of the role. Ensure project governance is adhered to, any changes are documented and approved</li></ul> Requirements: <ul><li>Bachelors degree in computer science, engineering or similar domain</li><li>Related professional/technical qualification will be advantageous although not mandatory</li><li>6-9 Years of experience in Murex Market risk Domain (VaR, Greeks, Sensitivities Stress-testing and attribution of Risk P&amp;L)</li><li>Deep understanding of Murex VaR module (historical simulation, back testing, PL VaR)</li><li>The ideal candidate should be a senior analyst with team management &amp; stakeholder management skills with experience in trading/Risk system support/development.</li><li>Experience in major upgrade project in Risk domain.</li><li>Experience in creating test cases Mx.3 version</li><li>Experience in MRA is required</li><li>Familiarity with MRE is required.</li><li>Good understanding of Murex VaR DataModel</li><li>Deep understanding of Greeks and sensitivities and trade attributes commonly used for Market Risk calculations</li><li>Fluent in using simulations and viewers</li><li>Strong business domain knowledge in Global Markets and Group Risk</li><li>Experience in communicating with functional and technical stakeholders</li><li>Experience in banking industry preferred</li><li>Experience in implementing large-scale, highly available applications or another large project implementation</li><li>Experience in service-oriented technologies</li><li>Proven result-oriented person with a focus on delivery</li><li>Experience in actual systems development work, with prior coding, functional specifications and technical specifications and systems development and testing experience</li><li>Good understanding and experience in software development cycle</li><li>Highly effective communicating with technical stakeholders, proficient communicating with non-technical stakeholders</li><li>Good problem solving, analytical, synthesis, system thinking and solutioning skills</li></ul>

Responsibilities: <ul><li>Plan technical and functional deliverables (including any system enhancements and upgrades) to meet project’s requirements within allocated budget and schedule.</li><li>Plan &amp; collaborate across different application teams to manage technical and functional dependencies of the solution</li><li>Plan, monitor and manage risks/issues related to technical delivery. Take ownership of any issues that may impact the delivery quality and timeline.</li><li>Provide status update related to technical delivery to Project Manager (PM)/ Program Manager</li><li>Partner with System Analysts, Functional Business Analysts and SME’s to collate, understand and finalize functional and technical requirements</li><li>Partner with Architects and Development Lead to ensure solution design complies with enterprise design principles, security and control standards</li><li>Partner with Test Manager to ensure completion of System Integration Testing (SIT), User Acceptance Testing (UAT), performance / load testing and application security testing with quality results</li><li>Prepare and manage technical implementation plan across application teams - coordinate technical implementation activities across application teams to ensure non-event production cutover and adequate post implementation support</li><li>Own the delivery plan. Escalate issues that impact project schedule on timely basis and propose workarounds/resolutions. Follow up on the proposed solution and fix the problem</li><li>Manage stakeholders throughout the duration of the project. Ensure project governance is adhered to, any changes are documented and approved</li></ul> Requirements: <ul><li>Bachelors degree in computer science, engineering or similar domain</li><li>Strong technical knowledge and/or platform knowledge (Data Analytics)</li><li>Good business domain knowledge in Global Markets and Group Risk</li><li>More than 10 years track record in developing and delivering global/regional IT capabilities for a multi-national/regional company with annual budgetary responsibility</li><li>More than 3 years leadership experience in managing IT delivery teams</li><li>Experience in communicating with functional and technical stakeholders</li><li>Experience in banking industry preferred</li><li>Experience in implementing large-scale, highly available applications or another large project implementation</li><li>Experience in service-oriented technologies</li><li>Proven result-oriented person with a focus on delivery</li><li>Experience in actual systems development work, with prior coding, functional specifications and technical specifications and systems development and testing experience (in aggregate no less than 8 years)</li><li>Good understanding and experience in software development cycle</li></ul>

Responsibilities <ul><li>APPLICATION CONFIGURATION MANAGEMENT: Sets up and maintains application configurations to meet user and business requirements while developing and recommending and implementing improvements to standard and moderately complex application support processes and procedures.</li></ul> <ul><li>APPLICATION DEVELOPMENT &amp; DEPLOYMENT: Performs programming, configuration, testing and deployment of fixes or updates for application version releases. </li><li>Designs, configures, tests, deploys and supports large and complex application changes and fixes in accordance with established standards and practices.&nbsp;</li></ul> <ul><li>COMMUNICATION &amp; SUPPORT: Keeps an open channel of communication with users stakeholders and responds to standard and moderately complex application support requests and needs.&nbsp;</li></ul> <ul><li>APPLICATION SUPPORT: Conducts application support activities to maintain system stability and meet business outcomes.</li></ul> <ul><li>STAKEHOLDER MANAGEMENT: Collaborates effectively with business partners, technical peers &amp; vendors in multi-functional global teams, including business partners to ensure solutions and configurations align with business requirements and best practices.&nbsp;</li></ul> <ul><li>INCIDENT &amp; REQUEST MANAGEMENT: Reviews, analyzes and prioritizes incoming incident tickets and user requests, driving timely resolution within agreed processes, balancing delivery speed with quality and stability.&nbsp;</li></ul> Requirements <ul><li>Minimum requirement of 2 years of relevant work experience. Typically reflects 3 years or more of relevant experience.</li><li>ERP &amp; DOMAIN EXPERTISE: Hands-on experience with enterprise-scale applications (ERP preferred) in a techno functional capacity, with exposure to one or more ERP business domains (eg. Order to Cash, Procure to Pay, Agriculture, Finance).</li><li>Translating business requiremts to technical specifications.</li><li>FULL LIFE CYCLE IMPLEMENTATION: Proven experience working on large and complex application implementations (e.g. ERP) across the full lifecycle, including system design and implementation, deployment, go‑live, and post‑go‑live stabilization and support leveraging Agile, Scrum, and/or DevOps practices.</li><li>PROGRAMMING &amp; CUSTOMIZATION: Knowledge and/or experience with languages such as Java, C#, Python, or platform specific scripting (eg. ABAP for SAP) for application customization and experience with various pipelines is preferred.</li><li>DATA MIGRATION &amp; INTEGRATION: Experience with data migration strategies and large scale data transfers from legacy systems, including ETL processes.</li></ul>

Responsibilities: <ul><li>Plan technical deliverables (including any system enhancements and upgrades) to meet project’s requirements within allocated budget and schedule</li><li>Plan &amp; collaborate across different application teams to manage technical dependencies of the solution</li><li>Plan, monitor and manage risks/issues related to technical delivery</li><li>Provide status update related to technical delivery to Project Manager (PM)/ Program Manager</li><li>Partner with System Analysts, Functional Business Analysts and SME’s to collate, understand and finalize functional and technical requirements</li><li>Provide Systems input to specification phase (effort estimates, high level delivery plan) based on impact assessment etc</li><li>Partner with Development Manager in managing application teams to build the enhancements</li><li>Partner with Test Manager to ensure completion of System Integration Testing (SIT), User Acceptance Testing (UAT), performance / load testing and application security testing with quality results</li><li>Prepare and manage technical implementation plan across application teams - coordinate technical implementation activities across application teams to ensure non-event production cutover and adequate post implementation support</li><li>Escalate issues that impacts project schedule on timely basis and propose workarounds/resolutions</li><li>Provide timely updates and report to management.</li></ul> Requirements: <ul><li>Degree in Computer Science, Engineering or similar domain; Additional professional/technical qualifications will be advantageous although not mandatory</li><li>Proven working experience in project delivery or equivalent role with at least 6 years’ relevant experience in large and complex organizations preferably in the area of Banking and Finance.</li><li>Leadership experience in managing IT delivery teams and implementing large-scale project</li><li>Experience in actual systems development work, with prior coding, functional and technical specifications, systems development and testing experience Tools - JIRA, Confluence, MS Project, Excel, Visio</li><li>Good knowledge in AML policies, procedures, products and industry practices preferred</li><li>Good understanding and experience in software development cycle (Waterfall or Agile best practices)</li><li>Highly effective communicating with technical stakeholders, proficient communicating with non-technical stakeholders</li><li>Good problem solving, analytical, synthesis, system thinking and solutioning skills</li><li>Strong negotiation skills and vendor management skills</li><li>Experience in vendor product management will be an added advantage</li><li>Proficient knowledge in SQL/Oracle and/or Compliance related capabilities</li><li>Experience with UNIX and/or Windows operating system will be an added advantage</li></ul>

Responsibilities: <ul><li>Data Analysis: Collects, transforms, and analyzes data from multiple sources to identify trends, patterns, anomalies, and actionable insights that support reporting, performance tracking, and decision making.</li><li>Reporting &amp; Visualization: Implements detailed reports and dashboards using various tools, designs and completes data visualizations to communicate moderately complex data clearly.</li><li>Data Modeling &amp; Automation: Supports data models, reporting logic, and workflow automation, while identifying and implementing opportunities to improve data collection and reporting processes using standard data management and reporting practices.</li><li>Advanced Analytics Awareness: Familiarity with predictive analytics, AI/ML, and data science concepts to support evolving analytics solutions.</li><li>Data Quality &amp; Requirement Support: Validates data, supports reporting requirements, and helps ensure the accuracy and consistency of analytics solutions.</li></ul> Requirements: <ul><li>Bachelor’s degree in a related field such as Data Science, Statistics, Computer Science, Business Analytics, or a related discipline, or equivalent practical experience.&nbsp;</li><li>Minimum of 3-4 years of relevant work experience in data analytics, reporting, or business intelligence roles.</li><li>Strong skills in analyzing data and translating reporting needs into effective analytics solutions and insights.</li><li>Very strong skills in Power BI and data visualization.</li><li>Proficiency in SQL, Excel, Power Query, and related tools such as VBA or Python for analysis, modelling, and visualization.</li><li>Working knowledge of data warehousing, data lakes, and cloud data platforms such as Snowflake or AWS.</li><li>Experience automating workflows and building low-code solutions using Power Platform tools such as Power Automate and Power Apps.</li><li>Familiarity with (predictive) analytics, AI/ML and data science.</li><li>Business understanding and financial acumen to interpret data and generate practical insights.</li><li>Comfortable working in agile ways of working, managing multiple priorities, and contributing effectively both independently and in a team environment.</li></ul>

Responsibilities: <ul><li>APPLICATION CONFIGURATION MANAGEMENT: Sets up and maintains application configurations to meet user and business requirements while developing and recommending and implementing improvements to standard and moderately complex application support processes and procedures.</li><li>APPLICATION DEVELOPMENT &amp; DEPLOYMENT: Performs programming, configuration, testing and deployment of fixes or updates for application version releases. Designs, configures, tests, deploys and supports large and complex application changes and fixes in accordance with established standards and practices.&nbsp;</li><li>COMMUNICATION &amp; SUPPORT: Keeps an open channel of communication with users stakeholders and responds to standard and moderately complex application support requests and needs.&nbsp;</li><li>APPLICATION SUPPORT: Conducts application support activities to maintain system stability and meet business outcomes.</li><li>STAKEHOLDER MANAGEMENT: Collaborates effectively with business partners, technical peers &amp; vendors in multi-functional global teams, including business partners to ensure solutions and configurations align with business requirements and best practices.&nbsp;&nbsp;</li><li>INCIDENT &amp; REQUEST MANAGEMENT: Reviews, analyzes and prioritizes incoming incident tickets and user requests, driving timely resolution within agreed processes, balancing delivery speed with quality and stability.&nbsp;</li></ul> Requirements: <ul><li>Minimum requirement of 2 years of relevant work experience. Typically reflects 3 years or more of relevant experience.</li></ul>

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35 implementing Jobs found

Senior Manager - Customer Experience

Global AI Legislation Content Optimisation Lead

Mechanical Maintenance Engineer - Automation Technology

Lead Quality Automation Engineer

Murex - Market Risk System Analyst ( VP2 )

Murex - QR Technical Delivery Manager

ERP Application Developer

Technical Delivery Manager ( Actimize ) - Comp Tech – VP2

Consultant, Data Analytics & Reporting-Food

Application Developer - ERP

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35 implementing Jobs found

Senior Manager - Customer Experience

Global AI Legislation Content Optimisation Lead

Mechanical Maintenance Engineer - Automation Technology

Lead Quality Automation Engineer

Murex - Market Risk System Analyst ( VP2 )

Murex - QR Technical Delivery Manager

ERP Application Developer

Technical Delivery Manager ( Actimize ) - Comp Tech – VP2

Consultant, Data Analytics & Reporting-Food

Application Developer - ERP

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.