Technical Delivery Manager (L3 Production Support) - VP2

Senior Application Developer - ERP

ERP Application Developer

Application Developer - ERP

Core Operations Manager

Senior Production Support Engineer – IDM Engineering (VP2)

Operator III, Packaging - 2nd Shift

Senior Software Engineer AI

Software Engineer AI

Responsibilities: <ul><li>Act as the focal point of contact for technical resolutions while managing the incident, problem and knowledge management processes for the applications in scope.</li><li>Provide comprehensive support to internal customers; achieve resolution to outstanding problems or issues.</li><li>Manage 3rd party product vendors and integration partners to ensure application code fix deliveries are timely and good quality.</li><li>Design appropriate metrics for reporting on key performance and quality indicators.</li><li>Test, maintain and recommend software improvements to ensure strong functionality and optimization.</li><li>Work with production support team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing.</li><li>Work with business stakeholders to manage and prioritize the overall book of work in terms of problem remediation.</li><li>Contribute to improvement initiatives relating to methods, tools, people,architecture, project management and governance.</li></ul> Requirements: <ul><li>Degree in Computer Science, Engineering or similar domain; Additional professional/technical qualifications will be advantageous.</li><li>At least 6 years’ experience in relevant Banking applications / Information Technology.</li><li>Proficient in IBM AS400 platform, RPG, COBOL, CL programming.</li><li>Good understanding and experience in of Software Development Life Cycle (SDLC) or AGILE.</li><li>Well-versed in service management or production support’s process flow and cycle.</li><li>Experience leading a small team and providing guidance to junior developers.</li><li>Knowledge of Silverlake’s banking software suite is an added advantage.</li></ul>

Responsibilities Key Accountabilities <ul><li>APPLICATION CONFIGURATION MANAGEMENT: Builds and drives complex application configurations to meet user and business requirements while identifying improvements to complex application support processes and procedures.</li></ul> <ul><li>APPLICATION DEVELOPMENT &amp; DEPLOYMENT: Performs and drives the design, configuration, testing, deployment, and support of changes and fixes, in accordance with established standards and practices.</li></ul> <ul><li>COMMUNICATION &amp; SUPPORT: Plays a key role and keeps an open channel of communication with stakeholders and responds to support requests and needs.</li></ul> <ul><li>APPLICATION SUPPORT: Conducts and leads advanced and complex application support activities to maintain system stability and meet business outcomes.</li></ul> <ul><li>STAKEHOLDER MANAGEMENT: Collaborates effectively with business partners, technical peers, &amp; vendors in multi-functional global teams, to ensure solutions and configurations align with business requirements and best practices.</li></ul> <ul><li>INCIDENT &amp; REQUEST MANAGEMENT: Leads prioritization of incoming incident tickets &amp; user requests and driving timely resolution.</li></ul> Requirements <ul><li>Minimum requirement of 4 years of relevant work experience. Typically reflects 5 years or more of relevant experience.</li></ul> <ul><li>ERP &amp; DOMAIN EXPERTISE: Solid hands‑on experience with enterprise‑scale applications (ERP preferred) in a techno‑functional capacity, demonstrating strong solution design and delivery capabilities. Deep knowledge of, and experience within, one or more ERP business domains (Order-to-Cash, Procure-to-Pay, Agriculture, Finance etc.)</li></ul> <ul><li>FULL LIFE CYCLE IMPLEMENTATION: Proven experience delivering large and complex application implementations (eg. ERP) across the full lifecycle, including system design and implementation, deployment, go‑live, and post‑go‑live stabilization and support, leveraging Agile, Scrum and/or DevOps practices.</li></ul> <ul><li>PROGRAMMING &amp; CUSTOMIZATION: Knowledge and/or experience with languages such as Java, C#, Python, or platform specific scripting (eg. ABAP for SAP) for application customization and experience with various pipelines, is preferred.</li></ul> <ul><li>DATA MIGRATION &amp; INTEGRATION: Experience with data migration strategies and large scale data transfers from legacy systems, including ETL processes.</li></ul>

Responsibilities <ul><li>APPLICATION CONFIGURATION MANAGEMENT: Sets up and maintains application configurations to meet user and business requirements while developing and recommending and implementing improvements to standard and moderately complex application support processes and procedures.</li></ul> <ul><li>APPLICATION DEVELOPMENT &amp; DEPLOYMENT: Performs programming, configuration, testing and deployment of fixes or updates for application version releases. </li><li>Designs, configures, tests, deploys and supports large and complex application changes and fixes in accordance with established standards and practices.&nbsp;</li></ul> <ul><li>COMMUNICATION &amp; SUPPORT: Keeps an open channel of communication with users stakeholders and responds to standard and moderately complex application support requests and needs.&nbsp;</li></ul> <ul><li>APPLICATION SUPPORT: Conducts application support activities to maintain system stability and meet business outcomes.</li></ul> <ul><li>STAKEHOLDER MANAGEMENT: Collaborates effectively with business partners, technical peers &amp; vendors in multi-functional global teams, including business partners to ensure solutions and configurations align with business requirements and best practices.&nbsp;</li></ul> <ul><li>INCIDENT &amp; REQUEST MANAGEMENT: Reviews, analyzes and prioritizes incoming incident tickets and user requests, driving timely resolution within agreed processes, balancing delivery speed with quality and stability.&nbsp;</li></ul> Requirements <ul><li>Minimum requirement of 2 years of relevant work experience. Typically reflects 3 years or more of relevant experience.</li><li>ERP &amp; DOMAIN EXPERTISE: Hands-on experience with enterprise-scale applications (ERP preferred) in a techno functional capacity, with exposure to one or more ERP business domains (eg. Order to Cash, Procure to Pay, Agriculture, Finance).</li><li>Translating business requiremts to technical specifications.</li><li>FULL LIFE CYCLE IMPLEMENTATION: Proven experience working on large and complex application implementations (e.g. ERP) across the full lifecycle, including system design and implementation, deployment, go‑live, and post‑go‑live stabilization and support leveraging Agile, Scrum, and/or DevOps practices.</li><li>PROGRAMMING &amp; CUSTOMIZATION: Knowledge and/or experience with languages such as Java, C#, Python, or platform specific scripting (eg. ABAP for SAP) for application customization and experience with various pipelines is preferred.</li><li>DATA MIGRATION &amp; INTEGRATION: Experience with data migration strategies and large scale data transfers from legacy systems, including ETL processes.</li></ul>

Responsibilities: <ul><li>APPLICATION CONFIGURATION MANAGEMENT: Builds and drives complex application configurations to meet user and business requirements while identifying improvements to complex application support processes and procedures.</li><li>APPLICATION DEVELOPMENT &amp; DEPLOYMENT: Performs and drives the design, configuration, testing, deployment, and support of changes and fixes, in accordance with established standards and practices.</li><li>COMMUNICATION &amp; SUPPORT: Plays a key role and keeps an open channel of communication with stakeholders and responds to support requests and needs.</li><li>APPLICATION SUPPORT: Conducts and leads advanced and complex application support activities to maintain system stability and meet business outcomes.</li><li>STAKEHOLDER MANAGEMENT: Collaborates effectively with business partners, technical peers, &amp; vendors in multi-functional global teams, to ensure solutions and configurations align with business requirements and best practices.</li><li>INCIDENT &amp; REQUEST MANAGEMENT: Leads prioritization of incoming incident tickets &amp; user requests and driving timely resolution&nbsp;&nbsp;</li></ul> Requirement: <ul><li>Minimum requirement of 4 years of relevant work experience. Typically reflects 5 years or more of relevant experience.</li></ul>

Responsibilities: <ul><li>APPLICATION CONFIGURATION MANAGEMENT: Sets up and maintains application configurations to meet user and business requirements while developing and recommending and implementing improvements to standard and moderately complex application support processes and procedures.</li><li>APPLICATION DEVELOPMENT &amp; DEPLOYMENT: Performs programming, configuration, testing and deployment of fixes or updates for application version releases. Designs, configures, tests, deploys and supports large and complex application changes and fixes in accordance with established standards and practices.&nbsp;</li><li>COMMUNICATION &amp; SUPPORT: Keeps an open channel of communication with users stakeholders and responds to standard and moderately complex application support requests and needs.&nbsp;</li><li>APPLICATION SUPPORT: Conducts application support activities to maintain system stability and meet business outcomes.</li><li>STAKEHOLDER MANAGEMENT: Collaborates effectively with business partners, technical peers &amp; vendors in multi-functional global teams, including business partners to ensure solutions and configurations align with business requirements and best practices.&nbsp;&nbsp;</li><li>INCIDENT &amp; REQUEST MANAGEMENT: Reviews, analyzes and prioritizes incoming incident tickets and user requests, driving timely resolution within agreed processes, balancing delivery speed with quality and stability.&nbsp;</li></ul> Requirements: <ul><li>Minimum requirement of 2 years of relevant work experience. Typically reflects 3 years or more of relevant experience.</li></ul>

Responsibilities: <ul><li>Core Network Operations: Manage and monitor the day-to-day operations of the core network elements, including MSC (Mobile Switching Center), GGSN/SGSN, EPC (Evolved Packet Core), and IMS (IP Multimedia Subsystem), to ensure high availability and quality of service.</li><li>Performance Optimization: Regularly assess and optimize network performance. Work with network engineers to analyze key performance indicators (KPIs) and implement improvements to enhance network reliability and efficiency.</li><li>Troubleshooting &amp; Incident Management: Lead the troubleshooting of core network issues, coordinating with technical teams to resolve incidents quickly and minimize service disruption.</li><li>Capacity Planning: Monitor and analyze traffic patterns to ensure that core network capacity meets current and projected demands.&nbsp;</li><li>Propose and implement capacity expansion plans as needed.</li><li>Vendor Coordination: Coordinate with external vendors for the maintenance, upgrades, and support of core network equipment.&nbsp;</li><li>Ensure that vendor service level agreements (SLAs) are met and that any issues are escalated and resolved efficiently.</li><li>Project Implementation: Support the implementation of network projects, including network upgrades, technology rollouts (e.g., 4G/5G), and new service introductions. Collaborate with project managers and other stakeholders to ensure successful project delivery.</li><li>Network Security &amp; Compliance: Ensure compliance with security protocols and regulatory standards, safeguarding the core network against cyber threats and maintaining data integrity.</li><li>Reporting &amp; Documentation: Maintain accurate documentation of core network architecture, configurations, and changes. Prepare regular reports on network performance, incidents, and capacity planning.</li><li>Continuous Improvement: Identify and recommend new technologies, tools, and practices to enhance core network operations and stay current with industry standards.</li></ul> Requirements: <ul><li>Bachelor’s degree in Telecommunications, Electrical Engineering, Computer Science, or a related field.</li><li>Professional certifications such as CCNA, CCNP, or certifications specific to mobile core network technologies.</li><li>8+ years of experience in telecommunications, with a focus on core network management in a mobile operator setting.</li><li>Proven experience with troubleshooting and incident resolution within mobile core networks.</li><li>Experience with 5G core network components and technologies.</li><li>Project management experience or certifications (e.g., PMP, …).</li><li>In-depth knowledge of core network architecture and protocols, including GSM, UMTS, LTE, IMS, and EPC.</li><li>Strong understanding of core network protocols such as SIP, Diameter, GTP, and IP routing.</li><li>Familiarity with network monitoring and management tools.</li><li>Knowledge of network security and compliance regulations.</li><li>Good communication and teamwork skills, with the ability to work across multiple teams and coordinate with vendors.</li><li>Strong organizational and project management skills, with the ability to prioritize tasks effectively.</li><li>Strong analytical and problem-solving skills for rapid issue resolutions.</li><li>Attention to detail with a proactive approach to identifying and addressing network issues.</li><li>Ability to work well in a fast-paced, dynamic environment.</li><li>Strong sense of responsibility and commitment to service quality.</li></ul>

Responsibilities: <ul><li>Engage in day-to-day support activities including incident and problem management</li><li>Perform production deployments, patch activities on the supported applications and servers.</li><li>Work with product support/development team for permanent resolution/change review – all types including enhancements, bug fixes, etc.</li><li>Work with level 1 support in application knowledge transfer in establishing standard first level recovery process/system health check monitoring/scheduled activities as well as common application user queries.</li><li>Collaborate with internal stakeholders like application, business, infrastructure, security, and operations to continuously improve the stability of applications.</li><li>Develop support operational documents to summarize common support issues.</li><li>Develop reports and drive audit RFI’s and requirements.</li><li>Develop Linux scripts based on the requirements.</li><li>Provide after office hours’ standby support and for emergency recoveries, including managing major incident of critical services.</li><li>Expected to drive improvements through influence and strong relationships with managers in other teams.</li><li>Correlate events across multiple systems to proactively surface and resolve deep, underlying issues.</li></ul> Requirements: <ul><li>Diploma/Degree in engineering/Computer Science / IT/Cyber Security from a recognized education institution</li><li>Professional qualification in information security, such as CISSP / CISM / CEH, or data Security product certifications will be advantageous.</li><li>9 to 12 years relevant experience</li><li>Strong working knowledge on Oracle Identity Governance 12c, Oracle Database, WebLogic, BI Publisher, Oracle Connectors, Linux, Unix &amp; Windows Enterprise Server OS, with mixed skills around administration, performance tuning and troubleshooting</li><li>Working knowledge of Python, java, Java Scripts,</li><li>Knowledge in network infrastructure like Load balancers, Firewalls, SSL etc</li><li>Working Knowledge on Directory - LDAP and AD Databases</li><li>Strong knowledge of Oracle SQL and proficient in writing complex SQL queries with hands on experience with reporting tools along with excellent computational ability.</li><li>Strong understanding of cybersecurity principles and frameworks including ISO 27001 &amp; NIST Cybersecurity Framework;</li></ul>

Role Description: <ul><li>With thorough knowledge and skills in all areas of the packaging process, performs more advanced functions relating to the packaging of drug products consistent with established Current Good Manufacturing Practices (cGMP), customer requirements and in conjunction with all Standard Operating Procedures (SOP). Is qualified in both Filling and Labeling. </li><li>Is qualified and capable of competently running all packaging equipment across the entire packaging department. </li><li>Responsible for the safe and efficient execution of their job duties, while ensuring product compliance to established standards. May serve as back-up to the Senior Packaging Technician.</li></ul> Responsibilities: Packaging Operations: <ul><li>Is qualified and capable of competently running all packaging equipment across the entire packaging department</li><li>Is qualified in both Filling and Labeling</li><li>Ensures that all equipment is running properly</li><li>Executes processes such as material handling, capping, outserts/med guides, in-process checks, packing, stacking, cartooning, etc.</li><li>May request components, labels and inserts per the BPR</li><li>Sets up packaging machinery; accurately sets equipment programming according to BPRs and SOPs</li><li>Sets up, starts, operates, adjusts, troubleshoots and tears down packaging lines</li><li>Executes Batch Production Record (BPR) and logbook documentation with detail and accuracy</li><li>Accurately reviews BPRs steps for completeness and accuracy</li><li>Collects samples from each batch and submits to QA for retained samples</li><li>Demonstrates the ability to execute procedures and complete tasks in a compliant and safe manner</li></ul> Equipment Cleaning: <ul><li>Conducts verification of line/equipment cleaning and documents per SOP</li><li>Executes the procedures used to clean pharmaceutical packaging equipment and facilities</li><li>Conducts Master Cleans and Surface Cleans</li></ul> Continuous Improvement : <ul><li>Identifies 6S opportunities and sustains the 6S process</li><li>Assists in troubleshooting process issues</li></ul> Issues and Deviations: <ul><li>Identifies and reports processing related issues to Packaging Supervisor and to Quality personnel.</li></ul> Quality: <ul><li>Executes the required in-process product quality checks and documents accurately.</li></ul> Teamwork and Collaboration: <ul><li>Demonstrates the ability to work in collaboration with others as a part of a team.</li></ul> Training: <ul><li>Stays current on SOPs and cGMPs.</li><li>May participate in training qualifier classes.</li></ul> Safety and Compliance: <ul><li>Participate in safety teams, start-up discussions, incident debriefs, etc.</li><li>Carries out processing/packaging activities safely, as required, on a daily basis.</li><li>Follows all safety and compliance procedures and participates in required training.</li><li>Adheres to all cGMP compliance/regulatory mandates and quality requirements.</li><li>Ensures compliance with SOPs, Policies and Procedures as required by Par and regulatory agencies</li></ul> Misc.: <ul><li>Other related duties as assigned to meet departmental and Company objectives.</li></ul> Requirements: Education &amp; Experience: <ul><li>High school diploma or equivalent.</li><li>3 years of packaging experience</li></ul> Knowledge &amp; Skills: <ul><li>Knowledge of cGMP regulations and processes.</li><li>Qualified in both Filling and Labeling</li><li>Qualified and capable of setting up and running all machinery in the value stream</li><li>Competent in Master Clean/Surface Clean</li><li>Ability to sample batches</li><li>Ability to follow both verbal and written instructions including SOP’s and Batch Record documentation</li><li>Ability to accurately and precisely record data and batch information</li><li>Ability to work in both independent and team environments</li><li>May become a certified trainer and provide certified training in one process</li><li>Effectively interfaces with other department personnel if Senior level (4th level) isn’t available</li><li>Ability to troubleshoot process issues</li><li>Ability to Identify 6S opportunities and sustain the 6S process</li><li>Ability to participate in Continuous Improvement projects</li><li>Proficient in reading and writing English to understand work instructions and document results</li></ul> Physical Requirements: <ul><li>Must be able to stand for long periods of time (8- or 12-hour shifts), lift at least 35 pounds, climb ladders, wear a dust mask or respirator and pass associated respirator tests and/or requirements, and be able to wear all required PPE, including safety glasses, ear plugs, and safety shoes.</li><li>Dexterity - ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.</li><li>Vision - ability to see details at close range (within a few feet of the observer).</li><li>Multi-limb Coordination - ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting or standing.</li></ul>

Responsibilities: Design &amp; Build/Development &amp; Support <ul><li>Develop multi-agent workflow automation patterns using Agentic AI</li><li>Process redesign and mapping to agentic workflow patterns</li><li>Architect scalable micro-services that wrap LLM/RAG/Agent workflows (Python).</li><li>Implement robust prompt-engineering patterns, retrieval pipelines, and caching for AI Assistants and AI Agents</li><li>Profile inference latency, GPU/CPU utilization, and memory</li><li>Writes and maintains highly complex unit tests and integration tests, and performs debugging to maintain the quality and performance of the software/AI solutions</li><li>Lead bug-fix, security-patch, and performance-tuning sprints for live AI Assistants and AI Agents</li><li>Leads the establishment and maintenance of comprehensive documentation for agents, applications, deployment processes and system configurations.</li></ul> Operational Excellence&nbsp;<ul><li>Own on-call runbooks, SLOs, and incident reviews; embed observability</li><li>Leads and mentors technical support and troubleshooting for highly complex issues with deployed applications to ensure minimal downtime and fast resolution.&nbsp;</li></ul> Collaboration &amp; Leadership <ul><li>Leads cross functional team of engineers to gather requirements and deliver solutions that meet business needs.</li><li>Experience working within product and agile delivery frameworks including backlog management and cross-functionality delivery and full E2E engineering.&nbsp;</li><li>Experience with enterprise architecture, data governance, or security standards in the context of digital solution delivery as part of E2E engineering and solution architecture.&nbsp;</li></ul> Capability &amp; Technology Stack Exposure <ul><li>Experience with digital technologies in the commercial &amp; sales management capability (e.g. Salesforce, Service Cloud, CPQ, Salesloft, ChatGPT or similar platforms)&nbsp;</li></ul> Requirements: <ul><li>Minimum requirement of 4 years of relevant work experience. Typically reflects 5 years or more of relevant experience.&nbsp;</li><li>Typically reflects 4 years or more with 3+ years of cloud-native AI/ML or GenAI systems (Azure, AWS, or GCP) or 2+ years of software development.&nbsp;</li></ul>

Responsibilities: Design &amp; Build/Development &amp; Support <ul><li>Develop multi-agent workflow automation patterns using Agentic AI</li><li>Process redesign and mapping to agentic workflow patterns</li><li>Architect scalable micro-services that wrap LLM/RAG/Agent workflows (Python).</li><li>Implement robust prompt-engineering patterns, retrieval pipelines, and caching for AI Assistants and AI Agents</li><li>Profile inference latency, GPU/CPU utilization, and memory</li><li>Writes and maintains highly complex unit tests and integration tests, and performs debugging to maintain the quality and performance of the software/AI solutions</li><li>Lead bug-fix, security-patch, and performance-tuning sprints for live AI Assistants and AI Agents</li><li>Leads the establishment and maintenance of comprehensive documentation for agents, applications, deployment processes and system configurations.</li></ul> Operational Excellence&nbsp;<ul><li>Own on-call runbooks, SLOs, and incident reviews; embed observability</li><li>Leads and mentors technical support and troubleshooting for highly complex issues with deployed applications to ensure minimal downtime and fast resolution.&nbsp;</li></ul> Collaboration &amp; Leadership <ul><li>Leads cross functional team of engineers to gather requirements and deliver solutions that meet business needs.</li><li>Experience working within product and agile delivery frameworks including backlog management and cross-functionality delivery and full E2E engineering.&nbsp;</li><li>Experience with enterprise architecture, data governance, or security standards in the context of digital solution delivery as part of E2E engineering and solution architecture.&nbsp;</li></ul> Capability &amp; Technology Stack Exposure <ul><li>Experience with digital technologies in the commercial &amp; sales management capability (e.g. Salesforce, Service Cloud, CPQ, Salesloft, ChatGPT or similar platforms)&nbsp;</li></ul> Requirements: <ul><li>Minimum requirement of 2 years of building production software or data platforms.&nbsp;</li><li>Typically reflects 3 years or more with 2+ years of cloud-native AI/ML or GenAI systems (Azure, AWS, or GCP) or 2+ years of software development.&nbsp;</li></ul>

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18 incident investigation Jobs found

Technical Delivery Manager (L3 Production Support) - VP2

Senior Application Developer - ERP

ERP Application Developer

Senior Application Developer - ERP

Application Developer - ERP

Core Operations Manager

Senior Production Support Engineer – IDM Engineering (VP2)

Operator III, Packaging - 2nd Shift

Senior Software Engineer AI

Software Engineer AI

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Technical Delivery Manager (L3 Production Support) - VP2

Senior Application Developer - ERP

ERP Application Developer

Senior Application Developer - ERP

Application Developer - ERP

Core Operations Manager

Senior Production Support Engineer – IDM Engineering (VP2)

Operator III, Packaging - 2nd Shift

Senior Software Engineer AI

Software Engineer AI

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow is on a mission to connect companies with the best talent across the globe.