Customer Service Specialist

Senior Officer / Manager / AVP / VP – Trade Finance Specialist

Product and Pricing Analyst

Officer / Sr Officer - Doc Collection / Card Member Services / Payments

Responsibilities: Customers Management: <ul><li>Handle incoming calls and emails from assigned accounts (customers) for various sales inquiries, including information on orders, lead times, incoterms, and stock availability.</li><li>Proactively communicate with customers to ensure understanding and resolution of all order-related issues.</li></ul> Analyse Demand Forecast/ Revenue &amp; Inventory Control: <ul><li>Analyze demand forecasts for assigned accounts (customers) and review/control inventory in accordance with business unit targets.</li><li>Conduct demand planning and upload forecasts to the system, managing replenishment orders and billing for consignment customer consumption.</li><li>Generate forecast and LE reports promptly and accurately for Monthly Sales Revenue.</li><li>Review customers actual demand and forecasts to meet their requirements and conduct comprehensive analysis to avoid excess inventory or non-moving stock.</li></ul> Customer Documentation &amp; File Management: <ul><li>File all relevant sales transactions, including purchase orders, order proof lists, order acknowledgments, shipping documents, shipment reports, customer&nbsp;</li></ul> Shipment Management: <ul><li>Prepare and process shipments according to customer requests.</li><li>Collaborate with Planning/Logistics to ensure on-time delivery based on customers request dates and confirm dates for STR performance.</li><li>Oversee drop-shipment orders and ensure continuous follow-up on shipment status, particularly for critical issues.</li><li>Submit credit releases to finance for held accounts.</li><li>Coordinate with Account Managers and customers to release shipments that are on hold.</li></ul> Payment Management: <ul><li>Follow up on open disputes/invoice discrepancies with Customer, Finance &amp; Sales to ensure the best possible A/R results. If necessary, issue credit/debit notes to resolve discrepancies.</li></ul> Requirements: <ul><li>Bachelor degree in related field.</li><li>5-10 years minimum in customer service/procurement or production planning, proficient in both written and spoken English, PC literate with Microsoft Window software.</li><li>Self-initiative, perseverance, people oriented and able to travel locally and aboard for short assignment</li></ul>

Responsibilities: <ul><li>Accurately process trade finance transactions, including Letters of Credit (LC), Standby Letters of Credit (SBLC), Documentary Collections, and Trade Loans.</li><li>Ensure timely and accurate execution of trade finance transactions, adhering to internal policies and regulatory requirements.</li><li>Verify trade documents for completeness and compliance with UCP 600, ISBP, and other relevant trade finance govering rules and regulations.</li><li>Liaise with counterparties and internal stakeholders to address inquiries and resolve issues related to trade finance transactions.</li><li>Maintain accurate records of all trade finance transactions and activities, daily reconcilaition.</li><li>Assist in resolving operational issues and ensuring seamless trade finance operations.</li></ul> Requirements: <ul><li>Minimum 3 years of Trade Finance Operations experience.</li><li>Sound knowledge in International Trade Governing Rules of UCP, ISBP, URC, URR, Incoterms.</li><li>Familitarity with AML/CFT Guidelines for Trade Finance.</li><li>Meticulous and possess a keen eye for details.</li><li>Strong analytical, problem-solving, follow-up and communications skills.</li><li>Able to work independently and a strong team player.</li><li>Proficient in Microsoft Office applications.</li></ul>

Responsibilities:&nbsp; <ul><li>Maintain accurate pricing records in SAP, including updates for corrections, expirations, and new product entries.&nbsp;&nbsp;</li><li>Assign customers to price lists and ensure proper application of incoterms and shipping conditions.&nbsp;&nbsp;</li><li>Execute mass price changes and communicate updates to all relevant stakeholders.&nbsp;&nbsp;</li><li>Review and process commercial proposals and pricing requests in line with established guidelines.&nbsp;&nbsp;</li><li>Support the administration and execution of sales incentive programs.&nbsp;&nbsp;</li><li>Keep Decision Rights Matrix current and schedule refresher training for pricing-related roles.&nbsp;&nbsp;</li><li>Use profitability tools to generate reports and provide data for margin analysis.&nbsp;&nbsp;</li><li>Assist in building economic value models for new products and applications.&nbsp;&nbsp;</li><li>Monitor and report on market and competitive pricing activities to inform internal teams.&nbsp;</li><li>Support product changes by preparing documentation and ensuring proper communication to stakeholders.&nbsp;&nbsp;</li><li>Gather and organize customer feedback data for reporting and follow-up with relevant teams.&nbsp;&nbsp;</li><li>Provide data mining support for SAP, margin reports, and other tools to assist in pricing and product decisions.&nbsp;&nbsp;</li><li>Track and report progress on product-related projects; assist cross-functional teams in execution.&nbsp;</li></ul> Requirements:&nbsp; <ul><li>Bachelor’s Degree from an accredited college or university required.&nbsp;&nbsp;</li><li>1+ years’ prior work experience in an analytical role; preferably in sales, marketing, product management, pricing and/or supply chain&nbsp;</li><li>Strong computer skills and efficiency in SAP, SharePoint, and Microsoft Office, especially Excel&nbsp;</li><li>Good organization skills, ability to manage several key objectives at the same time.&nbsp;</li><li>Good written and oral presentation skills.</li></ul>

Responsibilities: <ul><li>Accurately process trade finance transactions, including Letters of Credit (LC), Standby Letters of Credit (SBLC), Documentary Collections, and Trade Loans.</li><li>Ensure timely and accurate execution of trade finance transactions, adhering to internal policies and regulatory requirements.</li><li>Verify trade documents for completeness and compliance with UCP 600, ISBP, and other relevant trade finance govering rules and regulations.</li><li>Liaise with counterparties and internal stakeholders to address inquiries and resolve issues related to trade finance transactions.</li><li>Maintain accurate records of all trade finance transactions and activities, daily reconciliation.</li><li>Assist in resolving operational issues and ensuring seamless trade finance operations.</li></ul> Requirements: <ul><li>Minimum 3 years of Trade Finance Operations experience.</li><li>Sound knowledge in International Trade Governing Rules of UCP, ISBP, URC, URR, Incoterms.</li><li>Familiarity with AML/CFT Guidelines for Trade Finance.</li><li>Meticulous and possess a keen eye for details.</li><li>Strong analytical, problem-solving, follow-up and communications skills.</li><li>Able to work independently and a strong team player.</li><li>Proficient in Microsoft Office applications.</li><li>Minimum a recognized degree in a relevant field.</li></ul>

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4 incoterms Jobs found

Customer Service Specialist

Senior Officer / Manager / AVP / VP – Trade Finance Specialist

Product and Pricing Analyst

Officer / Sr Officer - Doc Collection / Card Member Services / Payments

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Customer Service Specialist

Senior Officer / Manager / AVP / VP – Trade Finance Specialist

Product and Pricing Analyst

Officer / Sr Officer - Doc Collection / Card Member Services / Payments

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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