Senior Product Manager - Checkout

Release Manager

QA Lead

Responsibilities: Deep Client Focus: <ul><li>Define playbook and advocate for demand with product on client needs.</li><li>Align on key deals that are priorities for critical verticals.</li><li>Bring strategic initiatives that are relevant to the Sales Team. Execute on support related to client engagement/outreach for the key client cohorts.&nbsp;</li></ul> Drive Deals that Accelerate Branded Checkout Volume:&nbsp; <ul><li>Take ownership of ensuring successful sales and account expansion for branded checkout deals on a large scale.</li><li>Your expertise and strategic approach will contribute to the growth and success of our organization.&nbsp;</li></ul> Relevant Expertise for Strategic Initiatives:&nbsp; <ul><li>Serve as a branded payments expert for new strategic initiatives, including areas such as UX optimization, presentment, conversion rate, and innovative ecommerce solutions.&nbsp;</li><li>Your insights and guidance will shape the direction and success of these initiatives.&nbsp;</li></ul> Influence Product Roadmap:&nbsp; <ul><li>Collaborate with cross-functional teams to influence the product roadmap of our broader Checkout team.</li><li>Your expertise will be vital in aligning the domain teams with the evolving needs of merchants, encompassing consumer experience and product performance.&nbsp;</li></ul> Consult and Articulate Value:&nbsp; <ul><li>Work closely with commercialization teams to consult on and influence the sales positioning of products.</li><li>Your ability to articulate clear value propositions for merchants will be instrumental in driving adoption and success.&nbsp;</li></ul> Partnership Development:&nbsp; <ul><li>Take an active role in developing partnerships to address the needs of in the market. By forging strategic alliances, you will contribute to fulfilling the requirements of our business.&nbsp;</li></ul> Navigate Complexity:&nbsp; <ul><li>Navigate complex large enterprise client requirements, experiences and nuances related to checkout.</li><li>By ensuring our solutions meet tailored requirements, you will help maintain robust adoption and performance.&nbsp;</li></ul> Establish Thought Leadership:&nbsp; <ul><li>Position as a thought leader in enabling global innovation for large enterprises and marketplaces.</li><li>Through active engagement, industry insights, and thought leadership initiatives, you will strengthen our reputation in the market.&nbsp;</li></ul> Strengthen Organizational Systems:&nbsp; <ul><li>Contribute to the improvement and "hardening" of systems employed by the broader organization.&nbsp;</li><li>This involves areas such as branded payment processing and performance, sales motions, and upselling.&nbsp;</li><li>Your expertise will help optimize these systems and ensure their effectiveness.&nbsp;</li></ul> Requirements: To excel in this role, the following skills, experience, and education are required: <ul><li>Payments Industry Expertise: A minimum of 8+ years of experience in the payments industry, particularly in branded checkout experiences. Your deep understanding of the industry landscape and trends will contribute to your success in this role.&nbsp;</li><li>Business-to-Business Sales and Relationship Building: Demonstrated experience of 5+ years in business-to-business sales, relationship building, and business development. Your ability to build strong partnerships and drive successful sales outcomes will be essential.&nbsp;</li><li>Partner Relationship Development: Proven track record in identifying, developing, and contracting partner relationships within an enterprise context. Your experience in forging strategic partnerships will be instrumental in meeting business objectives.&nbsp;</li><li>Enterprise Merchant and Marketplace Expertise: Hands-on experience working with the processing and payout needs of enterprise merchants and marketplaces. Your understanding of their unique requirements and challenges will enable you to provide effective solutions.&nbsp;</li><li>Leadership skills: Demonstrated success building teams and effectively leading cross-functional organizations.&nbsp;</li><li>Effective Communication Skills: Adaptable and eloquent communicator with the ability to effectively engage with stakeholders at various levels, including product teams, engineering teams, and clients. Your communication skills will be essential in driving collaboration and aligning objectives.&nbsp;</li><li>B2B and Product Software Proficiency: Experience with B2B and product software tools, including but not limited to Powerpoint, Salesforce, Jira, and Sharepoint. Your proficiency in utilizing these tools will enhance your productivity and effectiveness in the role.&nbsp;</li><li>Preferred Buyer Experience: Previous experience as a buyer of payment services is preferred. Your firsthand understanding of the buyers perspective will enable you to empathize with merchants and provide valuable insights.&nbsp;</li></ul>

Responsibilities: Release Planning &amp; Scheduling: <ul><li>Own and maintain the release calendar across multiple teams and products.</li><li>Coordinate release scope, schedule, and delivery milestones with Technology, Delivery &amp; DevOps teams.</li><li>Facilitate Go/No-Go meetings and manage release checklists and criteria.</li></ul> Execution &amp; Deployment: <ul><li>Oversee end-to-end deployment processes for Dev, QA, and Production environments.</li><li>Track cross-team dependencies ensuring seamless coordination of integration &amp; deployment activities.</li><li>Ensure successful builds and deployments through coordination with DevOps and QA.</li><li>Support rollbacks, hotfixes, and emergency patches when necessary.</li></ul> Quality &amp; Risk Management: <ul><li>Ensure that release artifacts (test results, deployment gameplan, rollback plans) are properly documented.</li><li>Track and mitigate risks associated with code deployment and environment readiness.</li><li>Oversee progressive delivery strategies such as canary releases, blue-green deployments and feature toggles ensuring controlled rollouts.</li><li>Collaborate with Security and Compliance stakeholders to meet audit and governance standards.</li></ul> Reporting &amp; Communication: <ul><li>Provide timely and clear status updates to technical &amp; non-technical stakeholders.</li><li>Document release notes for business and technical audiences.</li><li>Act as the central point of contact for release-related escalations and issue resolution.</li><li>Collaborate with Scrum Masters to align sprint deliverables to release timelines.</li><li>Problem-solving mindset with a calm approach under pressure.</li><li>Strong attention to detail and focus on process improvement.</li></ul> Requirements: <ul><li>Bachelor’s degree in computer science, Engineering, Information Systems, or equivalent.</li><li>4 years of experience in Release Management, Configuration Management, or a related field.</li><li>Strong understanding of Agile/Scrum and CI/CD best practices.</li><li>Proficiency with tools such as Jira, Confluence, Jenkins, Argo CD.</li><li>Experience managing releases in cloud-native or hybrid environments.</li><li>Excellent organizational and coordination abilities.</li></ul>

Responsibilities: Test Strategy &amp; Planning:&nbsp; <ul><li>Within its Product Area, develop and execute comprehensive test strategies that cover end-to-end test execution either for new feature or to rollout complex digital products. This includes Unit Tests, System Integration Testing (SIT), User Acceptance Testing (UAT), and Smoke Tests, with an emphasis on quality, alignment with requirements, and overall test coverage.</li><li>Hands-on Coordination &amp; Test Execution: Lead and coordinate hands-on test execution activities, ensuring tests are performed on time, within scope, and to the highest quality standards. This includes driving functional and non-functional testing activities across the team.&nbsp;</li><li>Unblocking the team whenever needed, taking tactical discussions with multiple stakeholders. </li><li>Drive main testing forums within its Product Area such as defect triage. Perform test execution at least 50% of their time.</li></ul> Resource &amp; Deliverable Accountability: <ul><li>while this is an individual contributor role, QALP will functionally manage Test Engineers to ensure test activities are executed successfully.</li><li>Oversee resource planning, track test execution status, and ensure test deliverables are completed on schedule. </li><li>Ensure that the test plan is followed, and any test issues are identified and resolved in a timely manner.</li></ul> Acceptance Criteria &amp; Sign-off:&nbsp; <ul><li>Ensure all User Stories have acceptance criteria as part of DoR.&nbsp;</li><li>Define clear acceptance criteria for each test phase of Major initiatives and country rollouts for CDI solutions.&nbsp;</li><li>Ensure acceptance criteria are met prior to sign-offs forums, maintaining transparency with stakeholders and ensuring business objectives are met.</li></ul> Timely Delivery:&nbsp; <ul><li>Given the critical nature of delivery timelines, ensure all testing phases and deliverables are completed on time.&nbsp;</li><li>Manage any risks that could delay the testing process, collaborating with stakeholders to mitigate potential impacts to project timelines and company targets.</li></ul> Collaboration &amp; Cross-Functional Engagement:&nbsp; <ul><li>Partner with Product Managers, Product Owners, Delivery Leads, Engineering Leads, and Tech Leads to ensure alignment on quality goals and testing requirements across multiple Agile Release Trains.&nbsp;</li><li>Functionally report to Delivery Leads on Major initiatives.</li></ul> Test Process &amp; Continuous Improvement:&nbsp; <ul><li>Drive best practices in test processes, tools, and methodologies.&nbsp;</li><li>Ensure full adoption of testing tooling for planning, execution and reporting. </li><li>Foster continuous improvement by regularly evaluating and optimizing the testing lifecycle to enhance efficiency and effectiveness.</li></ul> Reporting &amp; Documentation:&nbsp; <ul><li>Prepare and deliver comprehensive test execution status reports and communicate results and risks to key stakeholders. </li><li>Maintain thorough documentation of test plans, results, defects, and other critical test artifacts</li></ul> Test Data &amp; Automation:&nbsp; <ul><li>Together with Product Managers and Product Owners maintain the test data repository for their Product Area.&nbsp;</li><li>In addition to that, continuously identify potential candidates for test automation and collaborate with Tech Lead for QA Automation in order to prioritize tech enablers for upcoming PI-Plannings.</li></ul> Requirements: <ul><li>Solid experience (5+ years) in driving test planning, particularly in a multiple technology domain such as E-commerce/CRM/ERP rollouts.</li><li>Proven hands-on experience with end-to-end test execution, including SIT, UAT, and Smoke Tests.</li><li>Exposure to both manual and automated test execution methods, including experience in driving test automation initiatives.</li><li>Strong understanding of on-prem solutions, API integrations, and cloud-native solutions (AWS, Azure, etc.).</li><li>Experience working in a Scaled Agile Framework (SAFe) environment and with Agile Release Trains is highly preferred.</li><li>Ability to functionally manage Test Engineers, guiding them through testing phases while maintaining accountability for the overall test process.</li><li>Strong knowledge of acceptance criteria and the ability to ensure that they are met at every stage of the testing process.</li><li>Excellent communication and interpersonal skills, with the ability to work cross-functionally and influence stakeholders at all levels.</li><li>Experience with test management tools (e.g., Jira, TestRail) and version control systems.</li><li>Bachelors degree in Computer Science, Engineering, or related field, or equivalent experience.</li><li>Certifications in Software Testing (e.g., ISTQB, SAFe) are a plus.</li><li>Exposure to cloud-based testing and experience with tools like Selenium, JUnit, TestNG is advantageous.</li></ul>

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Senior Product Manager - Checkout

Release Manager

QA Lead

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Senior Product Manager - Checkout

Release Manager

QA Lead

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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