Manager, Card Member Payment / AP, Credit Card Operations Processing

Manager – Financial Payments & Account Maintenance - Channel Operations

Manager (Team Lead OR Team Member) - RIOC - FD / Branch Ops 

Sr Officer / AVP (Team Lead)- Doc Collection (Import & Export )

Japanese Senior Recruiter

Deputy Team Lead (VP1/2) – KYC/CDD/AML

FVP  - KYC Operations - GWB

Consultant/ Senior Consultant/ Principal Consultant Talent Acquisition

Responsibilities: <ul><li>Delivery of customer operations for Accounts Onboarding functions for Credit cards &amp; Debit cards, through effective planning and management of resources to meet operational and customer experience performance metrics.</li><li>SLAs as well as enhance performance to best in market with deep expertise in the Cards, accounts opening or unsecured lending operations domains.</li><li>Assisting the Department Head in supervising daily operations.</li><li>Achieving the division’s operational and quality objectives.</li><li>Designing and implement operational strategy in the Department.&nbsp;</li><li>Ensuring the department’s processes are in compliance with ISO documentation.</li><li>Providing guidance and take on the role of a mentor to team members.</li><li>Facilitating continuous process improvements.&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Identify opportunities to improve productivity, efficiency and service quality within the division</li><li>Drive operations related projects &amp; process improvements</li><li>Lead and coach staff to a high standard of performance, productivity and service quality</li><li>Proactively manage and resolve customers’ and business units’ feedback and queries promptly</li><li>Ensure that the Bank’s policies, guidelines, operations control and compliance requirements are strictly adhered to</li></ul> Requirements: <ul><li>4 to 6 years of retail banking operations, especially in Cards onboarding or unsecured lending Operations&nbsp;&nbsp;</li><li>Sound knowledge of regulations</li><li>Experience in change management projects, including successful RPA and automation implementations.</li><li>Strong organizational and management skills</li><li>Strong analytical and problem-solving skills</li><li>Strong interpersonal and communication skills.</li></ul>

Responsibilities: <ul><li>Handle daily operational activities, manage team’s resources to ensure all incoming instructions are processed within defined SLA</li><li>Review and approve financial transactions such as Funds Transfers between company Accounts and other financial payments.</li><li>Handle communications and escalations to and from internal departments and stakeholders</li><li>Provide coaching and training support to improve proficiency of team</li><li>Promote process improvement and take part in enhancement projects when required</li></ul> Requirements: <ul><li>Bachelor’s degree</li><li>Minimum 4 to 10 years of experience in financial institutions operations preferred.&nbsp;&nbsp;</li><li>Team supervisory and management experience will be an advantage.</li><li>Proficient computer skills especially MS Office applications</li><li>Able to communicate effectively both verbal and written</li></ul>

Manager, RIOC: Need knowledge in FD and/OR involved in branch operations.Being a checker or overriding officer for fd/operations transactions. Involve in people management or at least being a team lead for products department.&nbsp;Cdd will be in advantage if involve 100% in fd transactions which involve placement, withdrawal and renewal

Responsibilities: <ul><li>Accurately process trade finance transactions, including Letters of Credit (LC), Standby Letters of Credit (SBLC), Documentary Collections, and Trade Loans.</li><li>Ensure timely and accurate execution of trade finance transactions, adhering to internal policies and regulatory requirements.</li><li>Verify trade documents for completeness and compliance with UCP 600, ISBP, and other relevant trade finance govering rules and regulations.</li><li>Liaise with counterparties and internal stakeholders to address inquiries and resolve issues related to trade finance transactions.</li><li>Maintain accurate records of all trade finance transactions and activities, daily reconciliation.</li><li>Assist in resolving operational issues and ensuring seamless trade finance operations.</li></ul> Requirements: <ul><li>Minimum 3 years of Trade Finance Operations experience.</li><li>Sound knowledge in International Trade Governing Rules of UCP, ISBP, URC, URR, Incoterms.</li><li>Familiarity with AML/CFT Guidelines for Trade Finance.</li><li>Meticulous and possess a keen eye for details.</li><li>Strong analytical, problem-solving, follow-up and communications skills.</li><li>Able to work independently and a strong team player.</li><li>Proficient in Microsoft Office applications.</li><li>Minimum a recognized degree in a relevant field.</li></ul>

Responsibilities: <ul><li>End-to-End Recruitment: Manage the entire recruitment process for a variety of positions, from sourcing and interviewing to offer negotiation and onboarding.</li><li>Talent Sourcing: Utilize a variety of channels (LinkedIn, job boards, networks) to identify and attract top candidates. You will also leverage your personal network within Japan to help identify high-quality candidates.</li><li>Candidate Screening: Conduct in-depth interviews to evaluate candidates technical and cultural fit for roles.</li><li>Stakeholder Management: Partner with hiring managers to understand hiring needs, provide regular updates, and advise on talent trends and market conditions in Japan.</li><li>Market Expertise: Be a subject matter expert in recruiting for roles in Japan and stay updated on the latest hiring trends and compliance regulations.</li><li>Relationship Building: Cultivate strong relationships with candidates and hiring managers to ensure a smooth and positive hiring process.</li><li>Reporting &amp; Metrics: Maintain and track recruitment data, providing regular reports on the progress of hiring activities, as well as contributing to improvements in the recruitment process.</li></ul> Requirements: <ul><li>Experience: Minimum of 5 years of recruiting experience, with a focus on hiring for positions based in Japan. Familiarity with the Japanese job market and recruitment practices is essential.</li><li>Language Skills: Fluent in Japanese (native-level or near-native) and strong communication skills in English.</li><li>Expertise: Proven experience in recruiting for a variety of roles (technical, non-technical, and leadership positions). Experience hiring for multinational companies is a plus.</li><li>Candidate Sourcing: Strong skills in using various sourcing tools and channels, including LinkedIn, job boards, and personal networks, to identify top talent.</li><li>Remote Work: Comfortable working remotely, with strong time management and communication skills to collaborate effectively across teams.</li><li>Cultural Fit: A deep understanding of Japanese business culture and the ability to assess cultural fit for potential hires.</li></ul>

Responsibilities: <ul><li>Support the Team Manager in undertaking joint ownership, accountability, and execution in overall AML CDD strategic program for the customer segments within Group Wholesale Banking&nbsp;</li><li>Consistently review &amp; work with key stakeholders to enhance work processes to achieve operations efficiency while ensuring consistent interpretation and implementation of Group Compliance AML/CFT policies and framework&nbsp;</li><li>Revise and update local SOP and workflow processes for operational efficiency and effectiveness&nbsp;</li><li>Conduct AFC related training to the team&nbsp;</li><li>Escalate and highlight potential concerns / risks and proactively share best risk management practices&nbsp;</li><li>Ensure agreed SLAs supported by the teams are met&nbsp;</li><li>Responsible for checking and signing off complex and high-risk customers due diligence profiles for all jurisdictions&nbsp;</li><li>Work with Group AFC Ops function to manage queries during External / Internal Audit, Group Compliance and Regulatory Audit for favourable review outcomes&nbsp;</li><li>Support and work with the KYC teams performing CDD fulfillment to meet with Bank and Regulatory requirements pertaining to customer’s life cycle with the Bank.&nbsp;</li><li>Focus on procedures and processes to enable the KYC teams to achieve monthly satisfactory score for Key Operational Risk Indicator (KORI) metrics&nbsp;</li><li>Provide oversight and steer to ensure alignment of bank’s management responsibility and principles for effective risk and controls and connectivity across the teams and with Group AFC Ops&nbsp;</li><li>Support Group AFC Ops in FACTCA and CRS reporting matters&nbsp;</li></ul> Requirements: <ul><li>At least 8 years of relevant experience in KYC / CDD.</li><li>A track record in risk and regulatory matters pertaining to know your customer (KYC) and financial crimes risks and typologies in ensuring customer due diligence is executed appropriately, with a clear thought process, rather than a tick box exercise&nbsp;</li><li>Experienced in analyzing and quantifying issues tied to AML CDD / transactions / activities surveillance.&nbsp;</li><li>To demonstrate relevant experience in the management of people and relationships via supervisory experiences.&nbsp;</li><li>Together with the Group AFC Ops (where applicable), support to advise senior stakeholders with a level of confidence, knowledge, and stature in the handling of customers’ due diligence requirements&nbsp;</li><li>Align thinking and behaviours that are in tandem with the Bank’s commitment against financial crimes, with the highest level of integrity and the ability to balance commercial objectives with the exercise of independent and prudent judgement&nbsp;</li><li>Certification as an AML specialist (e.g., CAMS / Diploma in AML) with a recognized institution will be an advantage</li><li>Proficient in Mandarin is an added advantage</li></ul>

Responsibilities: <ul><li>Support the Head AFC Ops (COE) in taking ownership, accountability, and execution in overall AML CDD strategic program for the Corporates &amp; Investment Banking segment.</li><li>Consistently review &amp; work with key stakeholders to enhance work processes to achieve operations efficiency while ensuring consistent interpretation and implementation of&nbsp;</li><li>Group Compliance AML/CFT policies and framework</li><li>Revise and update local SOP and workflow processes for operational efficiency and effectiveness</li><li>Provide timely management reporting and conduct AFC related training to the team</li><li>Highlight of potential concerns / risks and proactively share best risk management practices.</li><li>Ensure agreed SLAs supported by the teams are met</li><li>Responsible for checking and signing off complex and high-risk customers due diligence profiles for all jurisdictions</li><li>Work with Head AFC Ops (COE) and Group AFC Ops function to manage queries during External / Internal Audit, Group Compliance and Regulatory Audit for favourable review outcomes</li><li>Oversight and management of the KYC teams performing CDD fulfillments to meet with&nbsp;</li><li>Bank and Regulatory requirements pertaining to the customer’s life cycle with the Bank.</li><li>Focus on procedures and processes to enable the KYC teams to achieve monthly satisfactory score for Key Operational Risk Indicator (KORI) metrics</li><li>Provide oversight to ensure alignment of bank management responsibility and principles for effective risk and controls and connectivity across the teams and with Group AFC Ops</li><li>Manage business efficiency of Overseas Branch Entities via centralization platform by ensuring relevant policies and standards are continuously reviewed and updated to reflect relevant changes and best practice</li><li>Swift KYC Registry maintenance of Bank’s counterparties through the uploading of Bank’s information and responding to RFIs from counterparty Banks’</li><li>Support Group AFC Ops in FACTCA and CRS reporting matters</li></ul> Requirements: <ul><li>A strong track record in risk and regulatory matters pertaining to Know Your Customer (KYC) and financial crimes risks and typologies in ensuring customer due diligence is executed appropriately, with a clear thought process, rather than a tick box exercise.</li><li>At least 10 years of relevant experience in KYC / CDD.</li><li>Experienced in analyzing and quantifying complex strategic issues tied to AML CDD / transactions / activities surveillance.</li><li>To demonstrate relevant experience in the management of people and relationships via supervisory experiences and proven leadership ability. Including the skills to develop, coach and grow teams</li><li>Able to advise senior stakeholders with great skill and a level of confidence, knowledge and stature to provide advice in the handling of customers’ due diligence requirements</li><li>Strong at influencing thinking and behaviors that align with the Bank’s commitment to financial crimes, with the highest level of integrity and the ability to balance commercial objectives with the exercise of independent and prudent judgement</li><li>Certification as an AML specialist (e.g., CAMS / Diploma in AML) with a recognized institution will be an advantage</li></ul>

Responsibilities&nbsp; <ul><li>Manage the recruitment process end to end.</li><li>Keep an overview of our recruitment needs via regular meetings with our Hiring Managers.</li><li>Verify job descriptions with the hiring manager and design interview questions that reflect the position’s requirements and attract talents to the company.</li><li>Determining selection criteria for the open positions, in line with the organization’s-culture and strategy.</li><li>Sourcing of potential candidates through different sourcing channels.</li><li>Screening of potential candidates and planning interviews and assessments.</li><li>Run regular updates to hiring managers.</li><li>Engaging with Senior Stakeholders&nbsp;.</li><li>Organize and lead feedback sessions and coordinate the hiring decision.</li><li>Propose employment offers in line with the client guidelines.</li><li>Ensure that the recruitment process is efficient, effective, and equitable.</li><li>Foster long-term relationships with candidates.</li></ul> Requirements&nbsp; <ul><li>6 to 15 years of experience in Talent Acquisition.&nbsp;</li><li>Must hold English &amp; Mandarin language proficiency.</li><li>Experience in hiring for IT and Non- IT positions&nbsp;.</li><li>Able to perform as an individual contributor and be hands-on.</li><li>Should have a recognized Master’s / Bachelor’s degree.</li><li>Well versed in social media, resume databases and professional networks.</li><li>Hands-on experience with full-cycle recruiting using interview techniques.</li><li>Good interpersonal and influencing skills.&nbsp;</li><li>Has the ability to engage senior stakeholders.</li><li>Growth mindset and learning agility.</li><li>Has a strong passion and desire to make a difference.</li></ul>

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8 kuala lumpur Jobs found

Manager, Card Member Payment / AP, Credit Card Operations Processing

Manager – Financial Payments & Account Maintenance - Channel Operations

Manager (Team Lead OR Team Member) - RIOC - FD / Branch Ops

Sr Officer / AVP (Team Lead)- Doc Collection (Import & Export )

Japanese Senior Recruiter

Deputy Team Lead (VP1/2) – KYC/CDD/AML

FVP - KYC Operations - GWB

Consultant/ Senior Consultant/ Principal Consultant Talent Acquisition

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Manager, Card Member Payment / AP, Credit Card Operations Processing

Manager – Financial Payments & Account Maintenance - Channel Operations

Manager (Team Lead OR Team Member) - RIOC - FD / Branch Ops

Sr Officer / AVP (Team Lead)- Doc Collection (Import & Export )

Japanese Senior Recruiter

Deputy Team Lead (VP1/2) – KYC/CDD/AML

FVP - KYC Operations - GWB

Consultant/ Senior Consultant/ Principal Consultant Talent Acquisition

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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COMPANY

Contact Us

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.