Cybersecurity Incident Response & Technology Specialist

EUC Operations Lead

Solutions Engineer - Data Centers, SP Routing ,Cyber Security

Terminal Manager: Operations – Ports &  Terminals

Test Engineer (Signal Integrity)

Product Owner

Systems Engineer

Senior Proactive Engineer

Solution Architect – WIFI

Technology Operations Analyst

Responsibilities: <ul><li>Incident Management: Efficiently assess, investigate, and manage security incidents throughout their lifecycle, determining root cause and impact.</li><li>Log Analysis: Conduct comprehensive analysis of security logs and data to identify and correlate malicious activity.</li><li>Incident Response Leadership: Lead incident response efforts, contribute to the development and maintenance of incident response plans, and coordinate effectively with relevant stakeholders.</li><li>Technology Evaluation: Conduct thorough Proof of Concept (PoC) and Proof of Value (PoV) assessments of prospective security tools to determine their efficacy and suitability.</li><li>Project Management: Apply project management principles to plan, execute, and monitor the implementation of security tools and strategic initiatives.</li><li>Technical Communication: Articulate complex technical information clearly and concisely to both technical and non-technical audiences.</li><li>Cross-functional Collaboration: Collaborate effectively with diverse teams to facilitate incident resolution and the implementation of security solutions.</li><li>Continuous Improvement: Conduct post-incident reviews to identify lessons learned and recommend enhancements to prevent future occurrences.</li><li>Security Tool Proficiency: Utilize tools such as EDR and SIEM for in-depth investigations and analysis.</li><li>Availability: Respond to security incidents on a 24x7 basis during escalations and participate in a rotational on-call schedule, including weekends and public holidays.</li><li>Additional Responsibilities: Undertake other cybersecurity-related tasks as directed by team leadership.</li></ul> Requirements: <ul><li>Bachelors degree in Computer Science, Information Security, or a related discipline, or equivalent professional experience.</li><li>A minimum of eight (8) years of demonstrable experience in cybersecurity incident response.</li><li>Comprehensive understanding of network protocols, operating systems, and fundamental security principles.</li><li>Proven ability to analyze security logs and network traffic effectively.</li><li>Exceptional problem-solving, analytical, and communication skills (both written and verbal).</li><li>Experience in conducting Proof of Concept (PoC) or Proof of Value (PoV) evaluations of security technologies.</li><li>Demonstrated knowledge and application of project management principles.</li><li>Familiarity with security tools and technologies, including CrowdStrike EDR and Splunk.</li><li>Relevant professional certifications, such as CISSP, GCIH, or CEH, are highly desirable.</li></ul>

Responsibilities: <ul><li>Strategy and Vision: Develop and execute a forward-thinking EUC strategy aligned with the overall IT and business objectives.</li><li>Identify emerging technologies and trends to enhance the end-user experience and drive innovation.</li><li>Service Delivery and Management: Oversee the delivery and management of all end-user computing services, including desktop support, laptop management, mobile device management (MDM), virtual desktop infrastructure (VDI), software deployment, and collaboration tools.</li><li>Team Leadership and Development: Lead, mentor, and develop a high-performing EUC team. Foster a collaborative and results-oriented work environment.</li><li>Manage team resources, budgets, and performance.</li><li>End-User Experience: Champion the end-user experience, ensuring that services are user-friendly, reliable, and meet the needs of the business.</li><li>Implement mechanisms for gathering user feedback and continuously improving services.</li><li>Security and Compliance: Ensure the security and compliance of all end-user devices and systems, adhering to company policies and industry best practices.</li><li>Collaborate with the security team to implement and enforce security measures.</li><li>Asset Management: Oversee the procurement, deployment, maintenance, and disposal of Client’s end-user hardware and software assets.</li><li>Ensure accurate inventory management and cost-effectiveness.</li><li>Vendor Management: Manage relationships with relevant technology vendors, ensuring service level agreements (SLAs) are met and value for money is achieved.</li><li>Evaluate and select new vendors as needed.</li><li>Collaboration and Communication: Collaborate effectively with other IT departments (e.g., Infrastructure, Security, Applications) and business stakeholders to ensure seamless integration of EUC services.</li><li>Communicate effectively with all levels of the organization on EUC-related matters.</li><li>Problem Management and Resolution: Oversee the resolution of complex end-user issues, ensuring timely and effective solutions.</li><li>Implement proactive measures to prevent recurring problems.</li><li>Budget Management: Develop and manage the EUC budget, ensuring cost-effective operations and investments.</li><li>Project Management: Oversee the execution of key Technology projects from initiation to successful completion, defining project scope and objectives, develop project plans and ensuring on-time and within-budget delivery while maintaining exceptional quality.</li></ul> Requirements: <ul><li>Bachelors degree in Computer Science, Information Technology, or a related field. Masters degree preferred.</li><li>Minimum of 20 years of progressive experience in IT, with at least 10 years in a leadership role managing end-user computing services.</li><li>Strong technical knowledge of end-user hardware, operating systems (Windows, macOS), mobile platforms (iOS, Android), desktop virtualization technologies (e.g., Citrix, VMware Horizon, Windows365), collaboration tools (e.g., Microsoft 365) and Video Conferencing technologies (Crestron, Microsoft Teams Room).</li><li>Experience with modern device management tools and methodologies (e.g., Intune, Jamf).</li><li>Solid understanding of ITIL frameworks and service management principles.</li><li>Excellent leadership, communication (written and verbal), interpersonal, and presentation skills.</li><li>Strong problem-solving and analytical skills.</li><li>Ability to work effectively in a fast-paced and dynamic environment.</li><li>Experience managing budgets and vendor relationships.</li></ul>

Role Description: <ul><li>The Solutions Engineer (SE) is a highly skilled, customer-focused technical sales professional who provides dedicated, in-depth technical guidance and implementation support to a single customer.</li><li>Acting as a trusted technical advisor, the SE demonstrates deep knowledge across our client broad product portfolio—including software and services—with expertise in specific technical specializations.</li><li>The SE collaborates closely with the broader sales ecosystem on strategic and complex opportunities, coordinates additional technical resources, and helps align our client solutions to the customer’s business goals.</li></ul> Responsibilities: <ul><li>Creating Business Relevance: Translate technical capabilities into business outcomes that align with the customers strategic goals.</li><li>Solution and Architectural Selling: Provide a sophisticated architectural perspective across the our client portfolio, including networking, security, data center, and software solutions.</li><li>Building Competitive Intelligence: Understand market trends, analyze competitors, and highlight our client competitive advantages.</li><li>Optimizing Sales Performance: Drive technical excellence during the sales cycle to help the account team meet and exceed sales objectives.</li><li>Working Across Boundaries: Collaborate with cross-functional teams including account managers, consulting specialists, demo labs, and others to deliver tailored solutions.</li><li>Driving the our client Vision: Act as a technology leader who can communicate our client value, innovation, and future roadmap to customers.</li><li>Serve as the primary technical contact for the customer, fostering long-term relationships and trust.</li><li>Identify, develop, and propose solutions and services offerings that meet customer needs.</li><li>Lead and conduct architectural workshops, proof of concepts (PoCs), and technical demos.</li><li>Mentor and support the customer’s technical teams in solution design and implementation.</li></ul> Requirements: <ul><li>Bachelor’s degree in Engineering or equivalent.</li><li>10–15 years of technical sales experience in the field as a Systems Engineer or equivalent role.</li><li>Deep expertise in Networking (LAN/WAN/WLAN), Security, and Datacenter technologies (including virtualization, compute, and storage).</li><li>Proven ability to build relationships and credibility with both technical and executive stakeholders.</li><li>Demonstrated ability to innovate and take initiative as a self-starter.</li><li>Strong interpersonal skills with the ability to work collaboratively in a team-oriented environment.</li><li>High level of personal integrity and professionalism in daily performance.</li></ul>

The RoleThis role is responsible for managing the efficient storage, handling, and optimization of quays, yards, and landside operations to ensure seamless cargo flow. Responsible for leading port and yard activities, coordinating with customs, quarantine authorities, stevedores, and shipping lines to facilitate smooth and timely cargo transitions. Additionally, they supervise vessel planning, optimize operational processes, and drive continuous improvement initiatives to enhance efficiency, effectiveness, and overall port performance. Key Responsibilities• Plan, coordinate, and oversee all port and yard operations, including vessel berthing, cargo handling, storage, and dispatch.&nbsp;• Optimize terminal capacity, yard planning, and workflow to ensure smooth and cost-effective cargo transitions.&nbsp;• Implement best practices to minimize losses, damages, and delays while maintaining high service standards.&nbsp;• Supervise vessel planning activities to ensure efficient ship turnaround times.&nbsp;• Ensure optimal allocation and utilization of labour, cargo-handling equipment, and other operational resources.&nbsp;• Monitor maintenance schedules and operational readiness of equipment, ensuring minimal downtime.&nbsp;• Identify and recommend technological advancements and process improvements to enhance efficiency.&nbsp;• Collaborate with engineering and maintenance teams to ensure infrastructure readiness and operational continuity.&nbsp;• Ensure and enforce adherence to legislative, global and local maritime, safety, and environmental regulations.&nbsp;• Implement and oversee compliance with workplace health, safety, and fatal risk standards to minimize operational risks.&nbsp;• Ensure security protocols are in place for cargo handling, vessel operations, and access control.&nbsp;• Collaborate with customs, quarantine authorities, and regulatory bodies to ensure smooth and compliant port operations.&nbsp;• Investigate incidents and implement corrective measures to improve safety performance.&nbsp;• Contribute to the development and management of the operational budget, ensuring cost control while optimizing productivity.&nbsp;• Monitor and analyze key performance indicators (KPIs) to drive operational efficiency.&nbsp;• Identify and implement cost-saving initiatives without compromising service quality or operational effectiveness.&nbsp;• Build and maintain strong relationships with shipping lines, stevedores, customs, freight forwarders, and port authorities.&nbsp;• Address operational challenges and client concerns to ensure high service levels and customer satisfaction.&nbsp;• Support commercial teams in optimizing cargo throughput and business growth.&nbsp;• Lead, mentor, and develop operational teams to enhance performance, accountability, and adherence to our clients People and Culture standards and best practices.&nbsp;• Conduct regular training and capability-building initiatives to improve staff competencies.&nbsp;• Foster a high-performance culture focused on teamwork, efficiency, and continuous improvement.&nbsp;• Support workforce planning and resource development to ensure operational readiness.&nbsp; Minimum RequirementsQUALIFICATIONS&nbsp;• Relevant tertiary qualification. Preferably a tertiary qualification in logistics, maritime and port, or process/industrial engineering or a marine qualification&nbsp;EXPERIENCE&nbsp;&nbsp;• Minimum of 8-10 years relevant work experience, in a Ports &amp; terminals environment.&nbsp;• Significant experience in port management, with a proven track record management role overseeing Port &amp; Terminal Operations.&nbsp;• Demonstrated ability to manage and implement changes that elevate operational standards, particularly in challenging environments.&nbsp;• Experience working in diverse and developing countries.&nbsp;• Proven ability to effectively communicate and build trust in multilingual environments, gaining stakeholder buy-in.&nbsp;• Solid experience in successfully managing relationships with various stakeholders, both internal and external.&nbsp;• Experience in environments involving third-party company collaboration.&nbsp;• Experience on vessel/yard planning and yard strategy and preference knowledge of TOS applications such as Navis, Zodiac, etc.&nbsp;• Language Proficiency: Fluency in English is required. Additional language spoken in sub-Saharan Africa will be advantageous.&nbsp;&nbsp;SKILLS&nbsp;&nbsp;• Business acumen: The ability to understand financial and economic concepts and principles; to identify, create and/or exploit opportunities, and evaluate business growth and sustainability.&nbsp;• Client centricity: Invest in building relationships, understand client requirements and ensure high standards of quality outputs. Ensure continuous tracking of trends, market information and development to meet future client needs.&nbsp;• Improvement orientation: The ability to explore, identify, learn and implement new and creative ways to improve processes, value chain effectiveness, service delivery and cost optimisation.&nbsp;• Interpersonal effectiveness: Establish effective interpersonal relations with key stakeholders to enable functional integration. Establish a culture that values and embraces diversity and&nbsp;inclusiveness of people and ideas.&nbsp;• Personal courage: Provides constructive feedback in a manner that inspires accountability and self-redirection amongst colleagues and subordinates. Provides an environment for robust debate and open discussion amongst colleagues within a functional area.&nbsp;• Leadership &amp; People Management – Proven capability to lead, develop, and motivate operational teams, fostering a high-performance culture while ensuring workforce capability and&nbsp;engagement.&nbsp;• Safety, Compliance &amp; Risk Management – Deep understanding of HSE regulations, port security, and compliance requirements, with the ability to implement safety measures and risk&nbsp;mitigation strategies.&nbsp;• Analytical &amp; Decision-Making Skills – Strong data-driven decision-making abilities to monitor performance metrics, resolve operational challenges, and drive strategic improvements in port&nbsp;operations.&nbsp;• Written and verbal communication, including technical writing skills and ability to effectively communicate complex concepts to clients and internal teams.&nbsp;• Time management: comfortable working under pressure with stringent deadlines and complex deliverables. Flexible hours to achieve deliverables (sometimes required to work in addition&nbsp;to/outside of normal business hours).&nbsp;• Plan, manage and be responsible for own time management according to tasks priorities with a high attention to detail.&nbsp;

Responsibilities: <ul><li>Develop and execute a signal integrity test and validation plan, including scope, schedule estimation, and resource allocation for server, storage, and&nbsp;</li><li>communication platforms.</li><li>Conduct signal integrity and power integrity simulations and analysis at the system level for high-speed digital systems.</li><li>Perform hands-on electrical/design validation and compliance testing using high-speed oscilloscopes, TDR (Time-Domain Reflectometry), VNA (Vector&nbsp;</li><li>Network Analyzer), probe stations, and other relevant test instruments.</li><li>Manage the SI test room conditions, ensuring compliance with ESD (Electrostatic Discharge) requirements.</li><li>Maintain SI test equipment, including network analyzers, TDRs, jigs, and fixtures, ensuring they are in good working condition and stock levels are sufficient to support production.</li><li>Analyze signal integrity failures and provide recommendations for design and process improvements.</li><li>Collaborate with cross-functional teams, including PCB layout engineers, hardware engineers, and system architects, to optimize SI performance.</li><li>Troubleshoot SI-related issues and develop mitigation strategies for high-speed digital designs.</li><li>Document and present analysis results, recommendations, and test reports to relevant stakeholder</li></ul> ﻿Requirements: <ul><li>Bachelor’s degree in engineering (Electrical, Electronics, or related field).</li><li>7-8 years of experience in signal integrity testing, validation, power integrity and analysis.</li><li>Hands-on experience with network analyzers, TDR operations, high-speed oscilloscopes, probe stations, and other signal integrity test instruments.</li><li>Strong understanding of transmission line theory, impedance matching, crosstalk mitigation, and high-speed design constraints.</li><li>Experience managing SI test lab environments, including ESD compliance and equipment maintenance.</li><li>Knowledge of high-speed interfaces such as PCIe, USB, DDR, Ethernet, and SERDES technologies.</li><li>Strong analytical and problem-solving skills.</li><li>Excellent communication and teamwork abilities.</li></ul>

Responsibilities: <ul><li>Develop Cloud platform software and collaborate across engineering groups to maximize the use of common emerging platform technologies, conventions and technological building blocks.</li><li>Communicate across functions and other stakeholders and drive engineering initiatives&nbsp;</li><li>Introduce and maintain AGILE SDLC best practices in the team.&nbsp;</li><li>Participate in Code Review, Technical design discussion&nbsp;</li><li>Be a subject matter expert in the Public Cloud and On-Prem based platforms</li><li>Craft project status reporting and deliver executive briefings to update senior leaders and stakeholders.</li><li>Understand product use case and communicate technically with local and remote engineering teams.</li><li>Develop strong working relationships with cross functional teams to best understand and deliver on business goals and priorities.</li></ul> Requirements: <ul><li>10+ years of software engineering work experience, including hands-on technical management.</li><li>In-depth knowledge on NMS and other network software</li><li>7+ years’ experience coding in one of the following languages: Go and Python.</li><li>Experience with Docker and Kubernetes for deployment and orchestration.</li><li>Hands-on knowledge on Public Cloud Services and infrastructure.&nbsp;</li><li>7+ years’ of demonstrated experience recruiting and managing technical teams, including performance management</li><li>Well versed in Agile Project Management processes. Able to deal well with rapid changes and manage through long projects</li><li>Strong verbal and written communications skills are a must, as well as the ability to work effectively across global internal and external organizations and remote teams</li><li>Education – BE/B.Tech in Computer/Electronic &amp; Telecommunication Engineering&nbsp;</li></ul>

Responsibilities: <ul><li>Respond, manage, and escalate (as needed) technical support requests via the ticketing system, telephone calls, and emails either directly or using remote support tools.</li><li>Responsible for supporting Business user end point devices (Laptops/desktops/Smart phones/Tablets /video conferencing services) either directly or using remote support tools on as-needed basis.</li><li>Ensure compliance of regulatory requirements including cGMP standards and site-specific SOPs when completing assigned functional activities.</li><li>Manage and maintain analytical laboratory and computerized manufacturing control systems in a GMP environment according to established regulatory requirements.</li><li>Perform L1 tasks on Server, Network and Telecom Infrastructure in USA &amp; Canada as needed.</li><li>Assist Core teams in performing L1 troubleshooting tasks on Security tools, technologies &amp; platforms like Crowdstrike, Zscaler, Zero Trust, Privileged access management.</li><li>Maintain inventories of endpoint devices, GMP assets and applications.</li><li>Ensure 100% compliance with the GMP Policies and Procedures.</li></ul> Operations: <ul><li>Handle day to day end user support tickets. Provides IT support to VIP users.</li><li>Work with central IT teams to resolve issues reported via helpdesk system.</li><li>Owns end-to-end responsibility for resolving issues in a timely manner.</li><li>Provides updates on Infrastructure health and corrective/preventive actions.</li><li>Maintains an up-to-date inventory of endpoint devices, servers, GMP assets, OT devices and Network devices.</li><li>Flexible to work in a multi-shift operation environment.&nbsp;</li><li>Can be onsite on need basis to assist during any crisis in off-business hours.</li><li>Ensure site IT SOPs are updated and supports site QA and CSV on GMP tasks.</li></ul> Requirements: Education Qualifications:&nbsp; <ul><li>Bachelor’s degree (IT) or similar Desired Certifications.</li><li>Certifications (preferred) – Current JNCIE-ENT, JNCIE, or CCIE certification/ CCNP, CEH, CISSP, MCSA etc.</li></ul> Experience Required: <ul><li>3 – 5 years’ experience working in a GMP compliant pharmaceutical laboratory/manufacturing environment.</li><li>Working Knowledge of Cisco, Juniper, Aruba Technologies &amp; Architectures (examples- Cloud &amp; Cloud Security, Networking- Network Segmentation, Patching, Next-Gen AV, Avaya VOIP, Teams based Conferencing systems)</li><li>Experience managing and maintaining servers, LAN, IP Phone and WAN systems; Switches/ Routers/ Access Points, VPNs; Knowledge of IT-OT Network Segregation.</li><li>Working knowledge of networking concepts such as Routing, Switching, VLANs, VPNs, DHCP and DNS.</li><li>Hands-on experience with Windows 10/11, Microsoft Office tools, common business applications, digital signing applications, Adobe software, Apple devices and L1 knowledge of Windows Server operating systems, Virtualization Hypervisors like VMWare and Wireless Networking devices like Aruba/HPE.</li><li>Has good knowledge for troubleshooting Microsoft 365 and Microsoft Teams rooms (conferencing systems)</li><li>Oversee and ensure timely repair/replacement of faulty hardware including endpoint devices, network hardware and appliances.</li><li>Well versed on GMP Infrastructure and Applications used in Manufacturing and Laboratories.</li><li>Well versed with GMP Procedures</li></ul>

Responsibilities: <ul><li>Analyze DEX tool data to identify trends, predict issues, and propose proactive interventions to enhance employee digital experience.</li><li>Develop, test, and maintain scripts and tools using PowerShell and Python to automate repetitive tasks and improve system performance.</li><li>Work with data warehouses like Redshift and analytics platforms such as Databricks. Use SQL or another programming language to work with databases and create dashboards to extract insights and develop actionable recommendations.</li><li>Develop dashboards and reporting tools using SysTrack and Microsoft Power BI to provide visibility into key performance metrics.</li><li>Collaborate with IT Service Desk and Desktop Support Teams to identify opportunities for automation and efficiency improvements.</li><li>Proactively engage with stakeholders to understand business requirements and translate them into technical solutions.</li><li>Design and implement innovative ideas to enhance customer service and reduce the mean time to resolution (MTTR).</li><li>Act as a consultant to various teams, providing technical expertise in the use of DEX tools and scripting languages.</li><li>Lead initiatives to integrate new technologies or methodologies that improve the IT environment and employee satisfaction.</li><li>Conduct Root Cause Analysis (RCA) on recurring issues and propose permanent solutions.</li><li>Engage with vendor support resources to resolve complex technical challenges and evaluate new technologies.</li><li>Work with APIs to integrate and enhance system capabilities, ensuring seamless interaction between tools and platforms.</li></ul> Requirements: <ul><li>Proficiency in DEX tools like SysTrack, Nexthink, or similar platforms.</li><li>Strong coding skills in PowerShell and Python.</li><li>Hands-on experience with data analytics platforms, such as Databricks, and data warehouses like Redshift. Proficiency in SQL as a programming language for working with databases and creating dashboards.</li><li>Expertise in Microsoft Power Apps and Power BI for data visualization and automation.</li><li>Experience in working with APIs for system integration and enhancements.</li><li>Deep understanding of IT environments, including endpoint devices, software, and cloud-based tools.</li><li>Ability to interpret data and provide actionable insights to improve digital employee experience.</li><li>Strong problem-solving skills, with experience conducting RCA and developing innovative solutions.</li><li>Demonstrated ability to identify and act on trends and opportunities in emerging technologies.</li><li>Knowledge of IT Service Management frameworks (e.g., ITIL) and their practical application.</li></ul>

Responsibilities: <ul><li>Be part of the APAC SA/L3 team supporting regional and global projects on wireless planning</li><li>Work alongside R&amp;D engineers for Wireless Communications.</li><li>Take the lead in wireless planning for network, security and site installation in factories, plants, campuses and hospitality buildings.</li><li>Require working on-site for survey and fine-tuning.</li><li>Document and visualize wireless network designs in the form of design prerequisites, topology drawings, reports, configuration procedures, performance metrics, and demonstrations.</li><li>Validating designs in the company Customer Innovation Center (CIC) lab with the company GPS team including validation of company technology with third-party products.</li><li>Reporting projects and customers’ feedback to Sales, Product Management, and company Engineering/R&amp;D</li></ul> Requirements: <ul><li>Education - 6-10+ years of experience in Wireless Network engineering, design, and implementation.</li><li>Background in Engineering is a must (Computer/Electrical/Electronics/Wireless/Communication Engineering).</li><li>Markets - Strong Knowledge of Wireless and relevant cyber security technologies, Wireless Engineering Research and Development with an ability to Wi-Fi standards &amp; antennas and should be able to diagnose complex wireless networks with considerations in RF environment and provide in depth analysis and design guidance.</li><li>Technical know-how in Industrial Ethernet and technologies like SCADA Industrial Control Systems, Digital Automation, Industrial Cyber Security, Cloud Computing, Industrial Networking &amp; AutoCAD drawing is a plus.</li><li>Customers Define our Success – Results-oriented with a process mindset. Excellent interpersonal and communication skills with strong ownership &amp; should be comfortable with communication/engagement with customers and partners. </li><li>Willing to dedicate extra time and travel to meet objectives.&nbsp;</li></ul>

Responsibilities: Process Improvement and Technology Implementation: <ul><li>Assist in implementing new technologies to streamline HR processes, reduce costs, and improve service quality.</li><li>Analyze current HR technologies to identify automation opportunities and process improvement areas.</li><li>Support the Service Excellence team in driving HR technology initiatives, automation, and continuous improvement.</li><li>Help develop and implement new technology solutions to enhance HR operations.</li></ul> Data Analysis and Reporting: <ul><li>Gather, analyze, and interpret data related to technology performance, process efficiency, and service delivery.</li><li>Create reports to identify trends, issues, and opportunities for improvement in technology and process performance.</li><li>Analyze HR metrics and data to support decision-making and strategic planning.</li></ul> Collaboration and Stakeholder Engagement: <ul><li>Work closely with cross-functional teams to understand business requirements and align technology solutions with HR workflows.</li><li>Provide technical support to the shared service team and train members on new technologies and systems.</li><li>Liaise with technology vendors and service providers to ensure optimal service and value.</li></ul> Project Management and Service Delivery: <ul><li>Manage technology-related projects within the shared service center, ensuring projects are completed on time and within budget.</li><li>Monitor and evaluate the effectiveness of implemented technology solutions and process improvements.</li><li>Optimize service delivery through the enhancement of self-service portals, chatbots, and other digital tools.</li></ul> Compliance and Risk Management: <ul><li>Ensure all technology solutions comply with company policies, industry standards, and legal regulations.</li><li>Identify and mitigate technology-related risks, including cybersecurity risks.</li></ul> Requirements: Essential: <ul><li>Bachelors degree in Information Technology, Computer Science, Engineering, or a related field.</li><li>Minimum of 2+ years of relevant experience in technology, IT support, or similar roles.</li><li>Proven experience with Workday and ServiceNow platforms, especially HR modules (Workday HCM, ServiceNow HR Service Delivery).</li><li>Strong analytical skills with experience in data reporting and dashboard creation.</li><li>Familiarity with industry-specific regulations and data security standards.</li><li>Attention to detail and commitment to ensuring accuracy and quality in technology solutions and documentation.</li></ul> Preferred: <ul><li>Certifications such as Certified Business Analysis Professional (CBAP), Certified Data Analyst (CDA), or relevant certifications in tools like Tableau or Power BI.</li><li>Experience with Workday HCM modules, including Core HR, Talent Management, Recruiting, and Payroll.</li><li>Knowledge of Workday integration tools, including EIB (Enterprise Interface Builder) and Workday Studio.</li><li>Familiarity with ServiceNow modules, particularly in HR Service Delivery, Incident Management, and Knowledge Management.</li><li>Proficiency in programming languages such as Workday Studio and familiarity with SQL or Python for data analysis.</li><li>Strong communication skills with the ability to explain technical concepts to non-technical stakeholders.</li></ul>

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48 network security Jobs found

Cybersecurity Incident Response & Technology Specialist

EUC Operations Lead

Solutions Engineer - Data Centers, SP Routing ,Cyber Security

Terminal Manager: Operations – Ports & Terminals

Test Engineer (Signal Integrity)

Product Owner

Systems Engineer

Senior Proactive Engineer

Solution Architect – WIFI

Technology Operations Analyst

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48 network security Jobs found

Cybersecurity Incident Response & Technology Specialist

EUC Operations Lead

Solutions Engineer - Data Centers, SP Routing ,Cyber Security

Terminal Manager: Operations – Ports & Terminals

Test Engineer (Signal Integrity)

Product Owner

Systems Engineer

Senior Proactive Engineer

Solution Architect – WIFI

Technology Operations Analyst

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow is on a mission to connect companies with the best talent across the globe.