Application Support Lead (Retail & Wholesale)

System Analyst

Analista de Customer Service

Customer Service and Logistics Manager

Sr. Executive / Asst.Manager - S&M- Sleeve - North

Responsibilities: <ul><li>Provide technical leadership in support of the organizations digital bank implementation.</li><li>Responsible for overall delivery of the mobile/internet banking platform or country implementation of a digital banking platform.</li><li>Provide management oversight to IT area leads, Chapter Leads and other senior IT professionals. Maintain strong collaboration and partnership with business and product teams.</li><li>Provide thought leadership and facilitate the sharing of knowledge between digital bank team and across other organizations teams to strengthen capabilities and the organizations ability to respond to business and customer needs. Drive strategies, technical roadmaps and implementation of digital bank portfolio.</li><li>Drive digital transformation – support and drive digital business and technology change through organisational, cultural, behavioural and process changes.</li><li>Champion change initiatives and provide guidance and support on the design, implementation and communication of each initiative.</li><li>Support the Team - Build up the right capabilities and people, equip them with the skills, tools, and standard approaches to deliver functional excellence, and ensure that they are deployed to value-creation opportunities — sometimes in long-term roles supporting the business, but more often to the small, independent squads.</li><li>Build Capabilities - Responsible for building a “capability” to support a value-creation line; shepherding people along their career paths; evaluating and promoting people; and building standard tools, methods, and ways of working in collaboration with the Chapters and the Platform/Tribe Coaches.</li><li>Manage By Empowering - The ITAL must manage external (vendors) and internal resources, must evaluate, promote, coach, and develop his or her people, but without traditional direct oversight. The ITAL is not involved in the day-to-day work of squads for “value creation standpoint” but has the responsibility to supervise the day-to-day (quality, velocity, productivity, resourcing, vendor management) in collaboration with team members and the Platform/Tribes/Squad business leads.</li></ul> Requirements: <ul><li>Bachelor’s degree/University degree in Computer Science, Engineering, or equivalent experience 9+ years technical and delivery experience, preferably in a banking or wholesales banking environment.</li><li>Experience in mixed development methodology development waterfall and Agile delivery</li><li>Strong organizational and leadership skills.</li><li>Ability to transform traditional development organisations into high performance squads.</li><li>Ability to nurture individual tribe leads / IT area leads into high performing rockstars.</li><li>In depth experience on 1 or more programming languages, such as Java, React.JS</li><li>Familiar with application hosting technologies, such as Apache, JBOSS, Weblogic.</li><li>Experienced in: o Various API design (RESTFUL, SOAP) and microservices architecture o Hybrid mobile solution. o Digital banking solution for SME/ corporate banking. o Developing web applications using Java/J2EE technologies o Configuration, deployment of enterprise applications with JBOSS o All the phases of Software Development Life Cycle from Analysis to Production support o Developing micro services and consuming RESTful web services.</li><li>Ensures technical execution, planning, advice, support, and mentoring of developers, architects and analysts</li><li>Strong knowledge on: o Web applications security, such as authentication &amp; authorisation, session management, data security and other best practice to protect web applications from vulnerabilities and threats o Identifying backend performance bottlenecks on both application &amp; integration layers, and performs relevant optimizations. o Design principles and design patterns. o All architecture layers.</li><li>Familiar with server-side Frameworks – Core-Java, Apache Camel, Maven, Spring framework, Spring Boot, Multi-threading, JDBC, JMS, Hibernate, JPA, JSON, Mockito, Swagger, OpenShift, Kubernetes.</li><li>Familiar with database technologies such as Oracle, MariaDB. Performing design and code review for other team members.</li></ul>

Responsibilities: <ul><li>Maintain the Project Management Office (PMO), managing communications across the contract, tracking assets &amp; documentations and monitoring the progress of work including overseeing the services of our ICT O&amp;M contractors&nbsp;&nbsp;</li><li>Utilize cloud technologies like GCC Azure, AWS and Google Cloud Platform to conduct end-to-end systems monitoring, problem resolution and to save operating costs</li><li>Familiar with local public sector projects and government policies and processes such as IM8, cybersecurity, data security</li><li>Collaborate with business &amp; technology stakeholders, ICT providers or government agencies and other external parties to drive new initiatives/enhancements</li><li>Offer support in managing, maintaining, and testing IT application systems, ensuring their efficient operation and functionality</li><li>Review project deliverables (e.g. system documentations, monthly project report, log review for privileged user access, test plan, test reports, application design/ code) to ensure the completeness for acceptance; and&nbsp;</li><li>Ensure project deliveries complies with relevant policies, standards, and guidelines, and identify and address any compliance gaps.&nbsp;</li><li>project coordination &amp; monitoring, asset management, resource tracking, meeting logistics, service/change request processing, records/document management</li><li>Perform requirement gathering, requirement analysis, business process mapping, design thinking, prepare requirement specifications, flow charts, logical diagrams, and initiate process improvements.</li><li>Agile, Software Development Life Cycle (SDLC) and testing methodologies</li></ul> Requirements: <ul><li>Bachelor’s degree in Business, Management of Information Systems, Information/ Infocom Technology, or related discipline.</li><li>8 years of experience in IT.</li><li>6 + years experience in Public sector.</li><li>Singapore Government (Public Sector) experience is mandate.</li><li>GCC Experience is additional advantage.</li><li>6+ Years Experience, Singapore Government (Public Sector) experience is mandate.</li><li>GCC Experience is additional advantage.</li><li>Maintain the Project Management Office (PMO), managing communications across the contract, tracking assets &amp; documentations and monitoring the progress of work including overseeing the services of our ICT O&amp;M contractors&nbsp;&nbsp;</li></ul>

Analista de Customer Service PL: <ul><li>You will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.</li><li>Visão geral do trabalho.</li><li>As equipes de atendimento ao cliente interagem com clientes e representantes de vendas e/ou serviços da empresa para lidar com uma variedade de funções de serviços de pré e pós-vendas. Elas recebem e processam transações por telefone, Internet e correspondência de clientes e representantes e respondem a consultas sobre produtos ou serviços da TE. Elas podem promover e vender produtos ou serviços de nossa empresa e também investigar e resolver reclamações de clientes. Uma área central de atenção é desenvolver fortes relações com o cliente por meio da estratégia "Experiência de cliente extraordinária" da TE.</li></ul> Que Você Vai Fazer: <ul><li>Atender clientes internos e externos, representantes e distribuidores;</li><li>Acompanhar a carteira de clientes sob sua responsabilidade;</li><li>Acompanhar pendências financeiras junto aos clientes e também os projetos em</li><li>andamento na área;</li><li>Analisar as situações de devoluções, providenciando novo faturamento se necessário;</li><li>Coordenar o faturamento dos pedidos de vendas, acompanhando as análises de</li><li>crédito, programações de entrega e posições de estoque;</li><li>Coordenar as vendas diretas realizadas com os clientes através do processo de</li><li>importação, e realizar todos os procedimentos e follow-ups;</li><li>Dentre outras atividades.</li></ul> Requisitos: <ul><li>Graduação completa em ADM, Comércio Exterior ou áreas correlatas;</li><li>Sólida experiência na função de atendimento ao cliente;</li><li>Inglês avançado para conversação;</li><li>Espanhol será um diferencial;</li><li>Pacote Office completo, PowerBI será um diferencial;</li><li>Prévia experiência com SAP (módulo SD);</li><li>Disponibilidade para atuação híbrida em Bragança Paulista - SP.</li></ul>

Reponsibilities: <ul><li>Manage correct inventory holding at factory mother warehouses and manage end to end VAS activities of kitting, bundling and other product customization with delivery on time and within budget.&nbsp;</li><li>Manage primary stock movements from plan t to C&amp;FA’s to meet the demand basis sales estimates.</li><li>Ensure the multiple warehouse locations are serviced adequately to meet the demand including for exports markets.&nbsp;</li><li>Integrate and upgrade work systems in contemporary technological landscape.&nbsp;</li><li>Manage the Quality Audits at the WH to meet Standards.&nbsp;</li><li>Making sure that the CFA/3PL adhere to the EHS requirements.&nbsp;</li><li>Manage the 3PL contracts at all Plants/Warehouses for the Logistics Operations.&nbsp;</li><li>Managing complexities of LIFO and FIFO arising due to promotions, new product launches.&nbsp;</li><li>Monitor finished goods inventories to meet the overall CWC objectives.&nbsp;</li><li>Manage the distribution function and provide support for annual budgeting exercise for distribution</li><li>Negotiate and finalize contract for freight rates for primary and secondary distribution and with C&amp;FA for fixed payment.&nbsp;</li><li>Ensure that we are meeting the ZBB targets.&nbsp;</li><li>Identifying cost reduction opportunities by developing new transporters, altern ate &amp; cost effective modes of transport, optimizing warehouse space.&nbsp;</li><li>Manage the CFAs to ensure compliance to company policies and guidelines an d reports exceptions (if any).&nbsp;</li><li>Monitor slow and non-moving stocks at CFA locations, update the sales team regularly, and plan to salvage the ageing stocks to avoid potential write-o ffs due to expiry of products and short dated stocks.&nbsp;</li><li>Monitor actual distribution cost and FG inventories. Analyze variances and report exceptions.&nbsp;</li><li>Manage planning and distribution network optimization and long -term capacity planning for production as well as warehousing and distribution.&nbsp;</li><li>Manage regulatory requirements.</li><li>Support the business on new product launches.&nbsp;</li><li>Conduct the evaluation process for transporters and C&amp;FAs and provide the feedback for continuous improvements.&nbsp;</li><li>Manage and develop the people in the logistics team and the CFA teams by identifying gaps and by ensuring their participation in training and development programs to overcome these gaps.&nbsp;</li><li>Together with the Operations Manager to Support the Innovation Process to deliver SC solutions for NPD at all co-packers and the manufacturers where contract obligations are set.&nbsp;</li><li>Customer Service ethos developed and implemented.&nbsp;</li><li>Customer service performance managed.&nbsp;</li><li>Corporate reputation managed.&nbsp;</li><li>Legislative compliance ensured.&nbsp;</li><li>Stock risk managed.&nbsp;</li><li>SOP/IBP in place and adhered to.&nbsp;</li><li>Daily, weekly and monthly reports compiled.&nbsp;</li><li>Team performance optimized.</li></ul> Requirements: Preferred Education, Skill &amp; Experience: <ul><li>Engineering with postgraduate qualification in Operations Management.&nbsp;</li><li>Min 10 years’ experience in supply planning, customers service, warehousing and logistics area.</li><li>Good Negotiation skills, analytical skills and flair for numbers are requisites. Interpersonal skills to work across functions.</li><li>A mind creative enough to identify and recommend corrective actions is a desirable.&nbsp;</li><li>People Management experience.&nbsp;</li></ul> Sufficient / in depth, knowledge of: <ul><li>Computer literacy including good command on Microsoft Office Suite.</li><li>SAP.</li><li>Six sigma or LEAN manufacturing.</li></ul>

Responsibilities:Sr.Sales Exe is responsible for managing and handling Key accounts and development of New customer base in SleevesAbility to maintain good interpersonal relationship with customers in order to grow current & new business.Key Account Management.Maintaining and strengthening existing client relationship.Willingness to travel across respective region for developing the given market.Drive sales & match-up with management requirement, reviews and growth plans.Executing the Sales with proper coordination & assistance from help of back-office, plant & senior team.Conducting market survey and making a list of potential customers.Generate Leads from market or reference & convert them into sales.Drive & recover the payment and necessary forms in given time frames.Keeping track of collectible o/s and doing regular follow-ups.Requirements:Should have willingness to learn & grow in the profile & organisation.Should have problem resolution attitude.Data base decision making as per responsibility givenProficient in English and regional language and good communication skills.Basic knowledge about packaging industry and trends

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Application Support Lead (Retail & Wholesale)

System Analyst

Analista de Customer Service

Customer Service and Logistics Manager

Sr. Executive / Asst.Manager - S&M- Sleeve - North

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Application Support Lead (Retail & Wholesale)

System Analyst

Analista de Customer Service

Customer Service and Logistics Manager

Sr. Executive / Asst.Manager - S&M- Sleeve - North

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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