Program Manager

Manager II – Quality & Reliability Engineer

Data Center Market Development Senior Manager

Account Executive - Architecture

Senior Frontend Engineer

Senior QA Automation Engineer

Supervisor – Quality and Reliability Engineer

Senior Site Quality Manager

Manager II – Quality & Reliability Engineering

Customer Service Specialist

Role Description: <ul><li>The Program Manager in the DDN India Site Leader’s office leads and manages strategic initiatives, ensuring alignment with organizational goals and driving operational excellence.</li><li>He/she oversees multiple initiatives, manage stakeholders, and facilitate communication across various teams.</li><li>His/her responsibilities include strategic planning, risk management, budget management, operational excellence and performance reporting to the Site Leader.&nbsp;</li></ul> Responsibilities: <ul><li>Strategic Alignment: Ensure all initiatives in the site are aligned with the overall strategic objectives of the site, as defined by Site Leader.</li><li>Program Planning and Execution: Develop comprehensive program plans, including timelines, budgets, and resource allocation, and oversee the execution of these plans.</li><li>Cross-Functional Leadership: Coordinate teams across different departments, fostering collaboration and ensuring effective communication among all teams.</li><li>Stakeholder Management: Manage relationships with key stakeholders, including executives, engineering leaders, project managers, and external partners, keeping them informed of progress and addressing any concerns.</li><li>Risk Management: Identify potential risks and develop mitigation strategies to ensure success of all initiatives.</li></ul> Requirements: <ul><li>MBA from premier institute with bachelor’s degree in engineering (Mechanical, Electrical, Electronics) is required.&nbsp;</li><li>10+ years in strategy/operational excellence/initiatives management in a global industrial/engineering/management environment.</li><li>Strong program management experience: Proven ability to manage complex, cross-functional programs/initiatives from start to finish.</li><li>Excellent communication and interpersonal skills: Ability to effectively communicate with stakeholders at all levels of the organization.</li><li>Strategic thinking and problem-solving: Ability to think critically, analyze complex situations, and develop effective solutions.</li></ul>

Responsibilities: 1. Team Leadership <ul><li>Manage, mentor, and develop a team of Quality and Reliability Engineers.</li><li>Assign projects and tasks based on individual strengths and organizational priorities.</li><li>Conduct performance evaluations and provide coaching for continuous improvement.</li><li>Lead cross-functional problem-solving teams to address customer quality issues, reduce DPPM, and lower the cost of poor quality.</li></ul> 2. Quality Assurance <ul><li>Develop and implement robust quality control processes and procedures.</li><li>Oversee customer quality audits and ensure compliance with our client quality policies and customer requirements.</li><li>Analyze quality data and metrics to identify trends and areas for improvement.</li></ul> 3. Failure Analysis <ul><li>Lead structured failure investigations (e.g., fault tree analysis) to determine root causes and corrective actions.</li><li>Coordinate product testing related to customer-reported issues.</li><li>Serve as the primary quality interface with customers on escalations, reliability matters, and compliance.</li></ul> 4. Project Management <ul><li>Lead quality and reliability improvement projects from concept through completion.</li><li>Collaborate cross-functionally with Sales, Engineering, and Operations to align on customer quality objectives.</li><li>Support supplier reviews, customer audits, and on-site technical support.</li><li>Conduct periodic business reviews with key customers on DDN quality and reliability performance.</li></ul> 5. Continuous Improvement <ul><li>Identify opportunities for process optimization, cost reduction, and improved efficiency.</li><li>Implement Lean and Six Sigma methodologies to drive continuous improvement.</li><li>Collaborate with Engineering and Sales to share the DDN strategic quality roadmap and strengthen customer partnerships.</li></ul> 6. Reporting and Communication <ul><li>Prepare and present reports on quality and reliability metrics to senior leadership.</li><li>Communicate effectively with internal and external stakeholders on quality matters and escalations.</li><li>Provide Voice of the Customer (VoC) feedback to Product Management, Engineering, and Manufacturing to mitigate risks.</li></ul> 7. Tactical Initiatives <ul><li>Proactively identify and remove roadblocks affecting quality and customer satisfaction.</li><li>Drive urgency and accountability across teams to meet customer expectations.</li><li>Bridge communication between customers and internal teams to ensure timely problem resolution.</li></ul> Requirements: Qualifications and Experience <ul><li>Education: Bachelor’s degree in Electrical, Mechanical, or related Engineering field; Master’s degree preferred.</li><li>Experience: Minimum 7 years in Quality Assurance or Reliability Engineering, including at least 3 years in a managerial or global capacity.</li></ul> Technical Skills: <ul><li>Strong knowledge of Quality Management Systems (QMS), Statistical Process Control (SPC), Gage R&amp;R, and reliability tools.</li><li>Experience with failure analysis using structured methodologies (e.g., fault tree analysis).</li></ul> Certifications: <ul><li>Six Sigma Black Belt, ASQ Certified Quality Engineer (CQE), or equivalent preferred.</li></ul> Soft Skills: <ul><li class="ql-indent-1">Strong leadership and team development skills.</li><li class="ql-indent-1">Excellent problem-solving, communication, and interpersonal abilities.</li><li class="ql-indent-1">Demonstrated customer interface experience in data center interconnect technology.</li><li class="ql-indent-1">Executive-level presence with the ability to influence across all levels of the organization.</li></ul>

Responsibilities: <ul><li>Own the global strategy to develop “where to play” and “how to win” plans by combining deep market and customer insights with knowledge of products and go-to-market strengths.</li><li>Gather and synthesize actionable market and application knowledge, including products, competitors, market trends, technology roadmaps, and regulations.</li><li>Deliver growth plans covering both strategic (long-term trajectory) and tactical (6–12 months action plans) horizons, and lead the implementation of those plans.</li><li>Identify, assess, and execute value-creation opportunities across growth vectors, including commercial go-to-market, market and portfolio expansion (organic or inorganic), strategic partnerships, and acquisitions.</li><li>Source contacts within target customer functions to support sales teams in creating initial footholds for customer development, including qualification, specification, and commercial negotiations.</li><li>Co-own (with sales) the customer strategy and revenue/new opportunity pipeline within the Data Center industry. Drive pipeline growth in partnership with sales and marketing teams through value proposition development, communication, and sales coverage optimization.</li><li>Maximize opportunity pipeline conversion by participating in pipeline reviews, providing input into major project proposals and quotes to enhance win rates, and supporting sales and product management teams with customer presentations for major opportunities.</li><li>Partner with marketing teams to develop and execute initiatives that position the organization as a leader and trusted advisor to customers through content such as whitepapers, webinars, tradeshows, and other technical marketing activities.</li><li>Monitor market evolution and innovations, providing structured support, scanning, and insights into near- and far-adjacent future market opportunities. Keep key stakeholders updated on trends and translate insights into actionable growth and market share expansion plans.</li><li>Act as the champion for the Data Center market by setting direction, driving investment decisions, ensuring sharing of learnings across regions, and positioning the organization to succeed in the market.</li><li>Facilitate cross-region sharing of learnings and market trends and advise on global and regional strategy.</li></ul> Key Objectives / Measurements <ul><li>Development of a strategy to win target market segments, including application roadmaps and plans for portfolio expansion into product adjacencies through partnerships or acquisitions.</li><li>Identification of substantiated growth opportunities and pipeline, including the number and quality of product &amp; technology roadmaps and strength of M&amp;A pipeline.</li><li>Revenue growth, market share gains, and margin expansion in the Data Center market.</li></ul> Requirements: Qualifications and Experience <ul><li>Minimum 10 years of experience in strategy, strategic business/market development, or product management roles at leading companies in Renewables, Utilities, or Industrial sectors.</li><li>Bachelor’s degree in Business, Science, or Engineering required; advanced degree preferred.</li><li>Deep understanding of the Data Center market and broader industry landscape, including key players, current and future trends, and growth vectors. Prior working experience in the Data Center business is preferred (e.g., hyperscale/colocation data center owners, OEMs, electrical contractors, or extensive networks within these companies).</li><li>Demonstrated success with strategic and market analytical processes, including market segmentation, strategic planning, competitive analysis, market research, new product development and launch, and strategic marketing.</li><li>Strong teamwork and leadership skills; proven ability to deliver results in cross-functional and cross-cultural environments.</li><li>Ability to influence individuals at all organizational levels.</li><li>Strong oral and written communication skills; ability to convey complex topics effectively to cross-cultural and functional audiences, including senior executives.</li><li>Willingness to travel up to 50% for industry conferences, customer visits, and organizational meetings.</li><li>Professional working proficiency in English.</li></ul>

Responsibilities: <ul><li>You will be responsible for driving companys growth across the Webex Customer Experience portfolio, with a focus on capturing significant market share in CCaaS, On-Premises Contact Centre, and CPaaS segments.</li><li>Your mission will be to implement high-impact strategies that accelerate adoption and revenue in these rapidly evolving markets.</li><li>The Customer Engagement space is one of the most dynamic and high-growth areas within company.</li><li>The proliferation of smartphones, digital messaging platforms, and the rise of Agentic AI have fundamentally reshaped customer expectations, demanding faster, smarter, and more personalised engagement from businesses.</li><li>As a Customer Engagement Expert, your deep domain expertise and thought leadership will be instrumental in enabling companys broader sales teams.</li><li>You will play a key role in building customer trust and driving adoption of companys AI-powered Contact Centre solutions, including CCaaS, CPaaS, and On-Premise offerings.</li></ul> In this role, you will work across the following teams to help solve customers’ most complex business problems. <ul><li>Global Contact Centre Sales Acceleration team and leadership</li><li>Collaboration with Product Sales Specialists and Solution Architects</li><li>Account Management Teams</li><li>Channel Partners and third-party Contact Centre Solution Partners</li><li>Product Management across companys Global Contact Centre Business Unit</li></ul> Requirements: <ul><li>Proven expertise in AI, Contact Centre, CCaaS, and CPaaS technologies.</li><li>A strong track record in strategic solution selling within both channel-led and direct go-to-market models.</li><li>The ability to position and sell to business decision-makers, backed by a well-established network of senior executive relationships.</li><li>You should possess a comprehensive understanding of Customer Experience technologies and the architectural evolution required for customer success.</li><li>You’ll be expected to engage with executive stakeholders and collaborate with companys technical teams to shape technology roadmaps that align with broader account strategies.</li><li>By applying your business acumen and industry insight, you will align companys portfolio with customer challenges and strategic priorities, ultimately driving revenue growth and market share expansion</li><li>You have demonstrated experience/capability in selling and consulting to Customer Experience executives.</li><li>You will maintain an active, hands-on approach with the team, partners, and customers.</li><li>You love what you do and are passionate about technology, enabling frictionless customer experiences and journeys.</li></ul> You have core experiences in the following areas: <ul><li>Technology Leadership: Communicate a clear technology vision and strategy with a compelling value proposition specifically as it relates to Cloud &amp; On Premise Contact Centre and Experience Management</li><li>Extensive sales/consulting leadership experience managing solution and application sales</li><li>Deep understanding of CCaaS, CPaaS, On-premise Contact Centers, and SaaS-based technologies and architectures, including adjacent technologies like Workforce, Quality Management, and AI.</li><li>You are expected to have customer relationships and understand the India market.</li></ul>

Responsibilities: <ul><li>Create and implement interactive, user-friendly, and visually appealing user interfaces (UIs) for web applications.</li><li>Develop robust front-end architectures, write high-quality code, and perform code reviews to maintain standards.&nbsp;</li><li>Ensure applications are fast, responsive, and scalable across various devices and platforms by optimizing loading times and performance.&nbsp;</li><li>Research, evaluate, and adopt new front-end technologies and frameworks (Angular, React) to keep products at the groundbreaking.&nbsp;</li><li>Collaborate with our team to create user-friendly web3 applications.</li><li>Develop responsive and intuitive UIs with React, Next.js, HTML, CSS, and JavaScript/TypeScript.</li><li>Work with WAGMI, Viem to interact with smart contracts.</li><li>Work with Redux and/or MobX for smooth state management.</li><li>Work with REST APIs and GraphQL for backend communication.</li></ul> Requirements: <ul><li>Proven experience as a senior frontend engineer, with a track record of delivering high-quality web applications.</li><li>Strong proficiency in JavaScript/TypeScript languages.</li><li>Expertise in frontend frameworks: Angular and/or React.</li><li>Hands-on experience with RxJS library and state management systems: NGRX, NGXS.</li><li>Experience in writing and support unit tests (Karma, Jasmine, Spectator).</li></ul>

Responsibilities: <ul><li>Together with the team of developers handle the product quality.</li><li>Lead and manage the automation testing efforts and deliverables.</li><li>Plan and prioritize testing activities.</li><li>Maintain and improve an existing test automation framework.</li><li>Develop automation tests for API and UI.</li><li>Execute, maintain and update automation tests.</li><li>Review and analyze tests execution results.</li><li>Maintain all related test documentation.</li><li>Prepare testing data.</li><li>Proactively acquire and clarify requirements as necessary.</li><li>Mentor less skilled teammates and newcomers.</li></ul> Requirements: <ul><li>Strong knowledge of OOP (understanding OOP in automation).</li><li>Excellent knowledge of automation testing principles.</li><li>Excellent knowledge of web-based application structure.</li><li>Excellent knowledge of Python programming language.</li><li>Expert in REST API testing.</li><li>Experience in UI testing.</li><li>Wide experience in developing automation testing frameworks.</li></ul>

Responsibilities: <ul><li>Manage the day-to-day activities of the team in a safe environment and be responsible for Health and Safety goals.</li><li>Deliver on all KPIs that help the business achieve its objectives.</li><li>Lead and drive QA initiatives within the functional area.</li><li>Provide quality input and support to Manufacturing, Engineering, Prototype, and Commercial functions.</li><li>Lead, coordinate, and maintain risk assessment documentation (e.g., FMEAs).</li><li>Investigate the root cause of quality issues and implement timely and effective corrective actions to prevent recurrence for both customer and internal issues.</li><li>Strategically lead new product introduction (NPI) and contract reviews from a QA perspective.</li><li>Prepare and update Operations procedures and associated documentation.</li><li>Overall responsibility for functional area GMP standards and compliance, including promoting quality awareness.</li><li>Establish inspection standards, sampling plans, and test methods.</li><li>Report quality metrics to management.</li><li>Develop strong links with customer organizations and other project stakeholders.</li><li>Review validation documentation for the functional area.</li><li>Perform and support internal and external audits to ISO and FDA requirements.</li><li>Actively contribute to the continuous improvement of the Quality Management System.</li><li>Supervise and provide direction to quality personnel.</li><li>Perform other tasks as directed by the Operations Quality Manager in line with company goals.</li></ul> Requirements: <ul><li>Level 8 degree in Science, Engineering, or related field.</li><li>Minimum of 5 years industry experience in a medical device manufacturing environment.</li><li>People management experience.</li></ul> Key Requirements <ul><li>Clear understanding of medical device quality systems and requirements, including measurement techniques.</li><li>Experience managing and leading a team.</li><li>Strong CAPA experience.</li><li>Strong root cause analysis and problem-solving skills.</li><li>Knowledge of FDA and ISO Quality systems for medical device companies is desirable.</li><li>Experience in new product introduction (NPI) and manufacturing process transfers is desirable.</li><li>Demonstrated excellent organizational skills and ability to work independently.</li><li>Excellent written and verbal communication skills.</li></ul>

Responsibilities: <ul><li>Lead and develop the quality team, fostering a culture of continuous improvement and cross-department collaboration.</li><li>Partner with manufacturing, engineering, and global quality teams to ensure product quality, process capability, and regulatory compliance.</li><li>Champion and uphold plant-wide quality standards, policies, and systems in alignment with corporate and customer requirements.</li><li>Monitor and report key quality performance indicators (e.g., customer complaints, internal defects) and provide actionable insights to plant leadership.</li><li>Manage internal and external audits and ensure audit readiness across the facility.</li><li>Oversee plant-wide quality improvement initiatives to reduce defects and scrap and improve process control and product reliability.</li><li>Lead root cause analysis, corrective actions, and continuous improvement efforts to address recurring quality issues.</li><li>Collaborate with engineering and production teams to ensure new product introduction (NPI) meets quality standards.</li><li>Mentor and coach quality team members to foster a high-performance culture.</li><li>Travel as required to support internal and external customer needs and NPI programs.</li></ul> Requirements: <ul><li>Bachelor’s degree in Engineering, Quality, or a related technical field (preferred).</li><li>8+ years of progressive quality experience in a manufacturing environment.</li><li>Strong knowledge of ISO 9001 and regulatory compliance standards.</li><li>Minimum of 3 years in a leadership role managing quality teams.</li><li>Expertise in Lean Manufacturing and advanced quality methodologies.</li><li>Proven experience with 8D problem solving, FMEA, DOE, SPC, and safe launch processes.</li><li>Proficiency in quality data analysis tools such as Minitab, JMP, or similar.</li><li>Excellent communication, analytical, and leadership skills, with the ability to inspire and motivate teams.</li></ul>

Responsibilities: <ul><li>Lead development and execution of standardized DfRE and RV methodologies across Converged Products.</li><li>Champion a Design for Six Sigma (DFSS) culture, mentoring and training product design teams.</li><li>Oversee product validation, including HALT/HAST testing, Test-to-Failure (TTF) methodologies, and DOE approaches.</li><li>Collaborate with Product Development Engineering (PDE), Manufacturing Process Development Engineering (MPDE), Field Application Engineering (FAE), and Advanced Quality Engineering (AQE) teams to integrate reliability considerations throughout the product lifecycle.</li><li>Develop comprehensive test and validation plans aligned with our client LeanPD stage-gate approach.</li><li>Drive early concept testing, failure mode identification, and iterative product design improvements.</li><li>Support failure analysis (F/A), Root Cause and Corrective Action (RCCA), and competitive benchmarking activities.</li><li>Partner with Global R&amp;T COE to develop custom test equipment, test systems, and software for unique testing requirements.</li><li>Manage and coach a high-performing team, ensuring clear accountability, skill development, and work-life balance.</li></ul> Requirements: <ul><li>Bachelor’s or Master’s degree in Electrical Engineering, Electronics, or Mechatronics.</li><li>10+ years of experience in all aspects of reliability engineering for electronic or mechatronic products (reliability estimation, calculation, and risk identification).</li><li>Extensive experience with test equipment, test systems, labs, HALT/HAST testing, validation plans, and custom test systems.</li><li>Proven experience working with global, cross-functional engineering teams in multi-site organizations.</li><li>Strong analytical, critical thinking, and problem-solving skills.</li><li>Knowledge of FIT estimation methodology, Weibull/Chi-Square statistical analysis, FMEDA, FTA, and Bayes theorem applications.</li><li>Reliability engineering training from ASQ, TUV, Reliasoft, or equivalent.</li><li>Excellent written and verbal communication skills in English.</li><li>Willingness to travel up to ~20%.</li></ul>

Responsibilities: <ul><li>Manage incoming customer orders, phone and email enquires relating to price, delivery and product selection.</li><li>Respond to customer technical enquiries with information provided from Hub TSE’s and/or Product Management.</li><li>Update key accounts with regular open order status reports.</li><li>Work closely with Industrial and Utility Sales teams as required to support the allocated customer base.</li><li>Identify new business opportunities and engage with relevant team members to close opportunities.</li><li>Help clients identify additional needs from our product portfolio.</li><li>Review the Daily Booking Reports – Commercial and Scheduling and check for order entry accuracy and highlight delivery concerns to Logistics.</li><li>Attend to customer queries on outstanding orders. For Key Account Customers (KAC), proactively feedback rescheduled delivery information to the customer as advised by the Supply Department.</li><li>Provide accurate information in a timely manner to Logistics, Stores and Production to enable despatch to meet customer request.</li><li>Complete paperwork interfacing with other Departments, - requests for credit and customer returns. Ensure approval by the appropriate level as defined in the DOA.</li><li>Attend the meetings chaired by the Supply Chain Manager &amp; Sales Manager for updates on sales performance and Key Account Customer sales strategy. Be prepared to discuss any issues affecting the customer service function.</li><li>Undertake other duties as required from time to time by the Sales Operations Manager</li><li>Provide input on key accounts directly to the Supply Chain Manager as part of the Sales and Operations planning process.</li><li>Be involved in continuous improvement programmes that are aimed at achieving excellence in customer service.</li><li>Follow all company internal procedures and policies.</li><li>At all times act in the best interest of both internal and external customers.</li><li>Support CSS other team members as required.</li><li>Ensure all relevant sales documentation is filed accurately to align with company CRD Order Management Policy.</li><li>Ensure customer returns (RMA’s) are managed from initial enquiry through to credit issue.</li><li>Ensure adequate notice of absence is provided to allow coverage of the role.</li></ul> Requirements: <ul><li>Secondary Education Level.</li><li>High proficiency with SAP Microsoft &amp; MRP applications</li><li>Ability to organise self and manage multiple tasks.</li><li>Previous Customer Service / Sales experience essential.</li><li>The ability to adapt to different types of customers</li><li>Manage high workload with quick accurate responses to customer inquiries</li><li>Be able to communicate confidently and effectively.</li><li>Work as part of a close Customer Service team to provide an Exceptional Customer Experience</li></ul>

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141 officer credit risk senior analystassociate Jobs found

Program Manager

Manager II – Quality & Reliability Engineer

Data Center Market Development Senior Manager

Account Executive - Architecture

Senior Frontend Engineer

Senior QA Automation Engineer

Supervisor – Quality and Reliability Engineer

Senior Site Quality Manager

Manager II – Quality & Reliability Engineering

Customer Service Specialist

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141 officer credit risk senior analystassociate Jobs found

Program Manager

Manager II – Quality & Reliability Engineer

Data Center Market Development Senior Manager

Account Executive - Architecture

Senior Frontend Engineer

Senior QA Automation Engineer

Supervisor – Quality and Reliability Engineer

Senior Site Quality Manager

Manager II – Quality & Reliability Engineering

Customer Service Specialist

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow is on a mission to connect companies with the best talent across the globe.