Customer Service Specialist- Malaysia

Quality Technician

Senior Project Management Engineer

Supply Chain Analyst lll

Supervisor III, Production

Product Manager

Senior Quality & Reliability Engineer

Sr. Project Manager Engineer

Sr Quality & Reliability Engineer

Business Process Manager – Supply Chain Management

Responsibilities: Quote and Order Management&nbsp; <ul><li>Interface with Customers for Quote request or Price inquiries and approval</li><li>Submit quotation request for pricing team approval.&nbsp;</li><li>Sales order entry, order confirmation &amp; expediting orders.</li><li>Order change and backlog price adjustment</li><li>On-going Backlog Management</li><li>Shipment release and follow up</li><li>Report and support past due backlog reduction</li><li>NPI - follow up with PM/Plant/Finance for part master and cost setup</li><li>Handle Sample order</li><li>Process RMA / Goods replacement</li></ul> Customer Service <ul><li>Handle customer enquiries &amp; complaints. Investigate and work with other departments to resolve customer issues in a timely manner.&nbsp;</li><li>Emails/Conference calls / Customer&nbsp;and company Plant Visits for critical delivery issues, expedition or projects.&nbsp;</li><li>Work out solutions on Customer’s special requirements, such as label, Customs process, packing &amp; etc.&nbsp;</li><li>NPS/VOC/Customer Service Survey Improvement Process. Identify and work on corrective actions to recurring issues.&nbsp;&nbsp;</li></ul> Customer Supply Chain Management&nbsp; <ul><li>Initiate Stock Requisition for customer advance order or buffer stock.</li><li>Work with Planning team on capacity adjustment in order to fulfill Customer’s demands</li><li>Consignment Stock Management/ Customer demand forecast monitoring and accuracy analysis</li><li>Manage customer forecast/demand and inventory level, work with Supply Chain to fulfill customer demand.&nbsp;</li><li>Negotiate with Customer for VMI liability and deadstock compensation.</li><li>Resolve logistics and custom issues with relevant functions</li></ul> Customer Credit and Billing Management <ul><li>Billing attainment</li><li>Follow up queries with Account Receivable</li><li>Coordinate with Finance and Customer to solve pass due invoices issue</li><li>Manage customer credit status &amp; escalate for any abnormal status</li><li>Apply credit release</li><li>Process Credit note / Debit Note</li></ul> Requirements: <ul><li>Bachelor’s degree is any related field.</li><li>Minimum 3 year of industry experience in customer service/order management.</li><li>Customer Focus.</li><li>Excellent communication skill. Able to interact with internal and external partners.</li><li>Problem solving skills</li><li>Team player with positive attitude.</li><li>Proactive, responsible and takes ownership of issues.</li><li>Able to work under pressure.</li><li>Self-motivated, independent and able to work with minimum supervision</li><li>Sense of urgency, analytical and able to multi-task under fast paced environment.</li></ul>

Responsibilities: <ul><li>Ensuring products meet internal and external customer requirements.</li><li>Performing regular inspections and tests on raw materials, in-process components, and finished products using measurement equipment (e.g., calipers, micrometers, and gauges).</li><li>Recording inspection results and maintaining detailed quality documentation.</li><li>Identifying defects and reporting findings to supervisors or engineers.</li><li>Assisting Quality Engineers in resolving quality issues within the production operation.</li><li>Supporting root cause analysis and corrective action activities.</li><li>Complying with Health, Safety, and Environmental Policies.</li><li>Contributing to continuous improvement activities and initiatives.</li><li>Writing reports and providing data to management.&nbsp;</li></ul> Requirements: <ul><li>Experience as an Inspection or Quality Technician.</li><li>Understanding of engineering drawings and quality management systems (e.g., ISO9000, TS16949, ISO 17025).</li><li>Knowledge of statistical tools (e.g., Minitab) and data analysis.</li><li>Strong attention to detail, analytical, and problem-solving skills.</li><li>Ability to interpret technical information and work with minimal supervision.&nbsp;</li></ul>

Responsibilities: Project Timeline: <ul><li>Identify and align projects goals and scope with PJM and PM, and breakdown tasks of tooling/process developments and qualification</li><li>Make/align tooling development and qualification timeline, assign tasks to Ops team include tooling development, materials purchase</li><li>Track and manage core team to execute project progress based on committed project schedule</li></ul> Project Cost: <ul><li>Lead Ops to simulate sample cost and production cost to achieve project landing zone target, lead Ops to optimize launch cost to the best</li><li>Budget and control scrap cost though leverage design and manufacturing process to meet project target during NPI phase</li></ul> Project Execution: <ul><li>Guide capacity planning, materials sourcing and manpower to support all builds in the plant.</li><li>Oversee the progression of tooling/process development, identify bottleneck and issues, organize Ops team to improve those bottleneck and issues.</li><li>Oversee risks assessment in project execution, stay interlock with PJM to make multigation plan and conduct the planned activities in Ops.</li><li>Finalize the Safe Launch plan for the appropriate mix of product, tool capability and demand with the approval of the PjM, Quality, MDPE, and PjE. a. Lead Safe Launch team meetings to assure successful HVM startup and manufacturing process qualification for attainment of required metrics for successful G5 handoff.</li><li>Align the budget with Ops team with the tooling list provided by MPDE-A, control total capital spending against CER.</li><li>Lead and coordinate line setup to conduct LVM sample builds and coordinate HVM tool builds.</li><li>Lead Ops to make ramp up plan, include materials, operations and tool capacity ramp up, ensure manufacture team take over production control smoothly after G5.</li></ul> Product Sustaining: <ul><li>Product migration, as a receiving or sending leader to execute product move in or move out, including project timeline, investment, cost control, machine/material/manpower preparation, safety stock, safe launch, etc.</li><li>Lead product capacity analysis and expand it through re-investment per estimation.</li></ul> Requirements: <ul><li>Bachelor degree, engineering background is better</li><li>PMP certification preferred</li><li>At least 5 years related working experience in project management, 1~2 years experience in connector/cable/cable assembly is better</li></ul>

Responsibilities: <ul><li>Develop and implement an end-to-end Stocking Policy framework for both raw materials and finished goods for Malaysia and Philippines plants</li><li>Collaborate with cross-functional team and ensure alignment on the stocking policy</li><li>Align inventory strategies with modes of shipment to balance the cost, lead time, and service reliability</li><li>Adjust safety stock parameters based on shipment mode-specific lead times and transit variability</li><li>Work closely with the logistics team to ensure mode of shipment decisions support stocking and replenishment strategies</li><li>Recommend shipment mode adjustments in response to supply chain disruptions, capacity constraints, or changes in demand patterns</li><li>Conduct simulation analysis to provide the impact of changes to stocking policy and mode of shipment on leadtime, inventory, warehousing, and transportation cost</li><li>Ensure governance processes are in place to maintain data accuracy and consistency of stocking policy across Malaysia and Philippines plants and stakeholders</li><li>Drive continuous improvement initiatives to enhance stocking efficiency, optimize inventory, and cost, and enhance customer satisfaction</li><li>Support capability building by training supply chain teams on stocking policy concepts, tools, and governance processes</li><li>Follow up on block inventory and push owners to solve issues</li><li>Follow RMA closely on time</li></ul>&nbsp;Requirements: ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Bachelor’s degree in supply chain, Operations Management, Industrial Engineering, or related field·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Minimum 10 years of experience in Supply Chain management.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;5+ years working experience in Supply Chain roles – Materials Planning, Factory Planning, Finished Goods Planning·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience using SAP S/4 Hana, IBP, or equivalent planning tools is a must·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong analytical continuous improvement skills as well as a good understanding of data analytics capabilities·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Proven end-to-end Supply Chain experience, with a strong focus on strategic aspects rather than purely tactical or operational functions.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Expertise in stocking policies, logistics, and related processes.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated involvement in Continuous Improvement initiatives and projects.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong cross-functional collaboration experience.Proven capability in implementing new processes and systems

Responsibilities: <ul><li>Supervise and lead production team members across assigned shifts and production lines.</li><li>Ensure daily production schedules are met in compliance with safety, quality, and delivery requirements.</li><li>Monitor key performance indicators (OEE, yield, scrap, downtime) and implement corrective actions as needed.</li><li>Drive continuous improvement initiatives in productivity, cost reduction, and process efficiency.</li><li>Partner with Manufacturing Engineering, Quality, and Maintenance teams to resolve process and equipment issues.</li><li>Provide training, coaching, and performance feedback to team members to build skill and capability.</li><li>Enforce compliance with EHS standards, company policies, and 5S/lean manufacturing practices.</li><li>Ensure proper manpower planning, shift scheduling, and attendance management.</li><li>Manage production documentation, reporting, and escalation of issues to management.</li><li>Support new product introduction (NPI) and ensure smooth handover to mass production.</li></ul> Requirements:﻿ <ul><li>Bachelor’s degree/diploma in Manufacturing, Mechanical, Industrial Engineering, or related field.</li><li>Minimum 5–7 years of production experience in high-volume manufacturing, with at least 3+ years in a supervisory/lead role.</li><li>Strong knowledge of lean manufacturing principles, problem-solving, and root cause analysis.</li><li>Good understanding of ISO/IATF 16949, EHS, and quality management systems.</li><li>Proven leadership, people management, and conflict resolution skills.</li><li>Ability to work in a fast-paced, 24/7 manufacturing environment with flexibility to support multiple shifts.</li></ul>

Responsibilities: <ul><li>Managing portfolio of vulcanized gates, spare gates and kit plates for IDM/OEMs- accommodate the project managers during the stage-gate-process in front of supervisory board meetings, provide documentation and business case background for selected customer projects Improve Costs and process</li><li>Lead the development and implementation of a comprehensive global strategy for managing the obsolescence of elastomers across global organisation</li><li>Supervising all changes regarding supply chain, manufacturing and assembly processes and preparing documentation for customer relevant changes</li><li>Supporting BU GSE and Sales Team with regards to all technical &amp; commercial &amp; operational aspects of gates (product data sheets, product presentation etc.)</li><li>Forecast sales objectives and ensure they are fulfilled by the business development PMs.</li><li>Managing profitability targets for the dedicated gates&nbsp;</li><li>Support other team members (OEM PMs, supply-chain management/project management) throughout the whole process of logistics, delivery, to ensure full customer satisfaction. (after the project acceptance has been confirmed by the customer, operations departments will take responsibility)</li><li>Technical customer documentation like manuals, product data sheets according to European machinery directive for kit plates, gates</li></ul> Requirements: <ul><li>Bachelor/master’s degree in mechanical engineering or related field, preferably chemical engineering&nbsp;</li><li>Experience 8-12 years</li><li>Background or experience in material sciences, preferably within the elastomer &amp; polymer field&nbsp;</li><li>Knowledge and experience in vacuum technology</li><li>Written &amp; verbal communication in German, Mandarin, Japanese or Korean besides English language (added advantage).</li><li>Experience in developing new product and service solutions in a high-tech environment.</li><li>Developing concepts and solutions for the delivery of service products engaging engineering and operations.</li><li>Driving the promotion and roll-out of new products.</li></ul>

Responsibilities: Policies And Procedures, Quality System: <ul><li>Implement quality policies, procedures and systems; maintain/update quality engineering work instruction in order to ensure the business procedures in line with QS and global standards.</li><li>Involve in customer audit, implement responsible procedures and facilitate other departments to close their actions on time and fulfill requirement to our products and process in order to meet customer requirement and our quality system.</li></ul> Incoming Materials Quality Issue Handling: <ul><li>Analyze and identify material issues found in production line, drive SQE for supplier improvement in order to maintain incoming material quality.</li></ul> Process Quality Issues Handling: <ul><li>Handle quality issues occurred in process in order to improve and maintain product quality performance, perform risk assessment to take proper disposition, develop improvement action to prevent the occurrence.</li><li>Drive improvement for non-conformance detected by QC.</li><li>Lead team to develop error-proof and mistake proof solution for quality risk identified. In order to achieve good quality performance of product.</li></ul> Customer Complaints/Feedback Handling: <ul><li>Handle customers complaints including develop and implement customer complaints corrective and preventive action plan in order to maintain the&nbsp;</li><li>relationship with customers and provide extraordinary customer experience to customer.</li></ul> Quality documents and criteria setting: <ul><li>Develop quality engineering documents (QIP,WI,VA), set up and develop quality inspection criteria, prepare COC format in order to maintain product quality performance.</li></ul> Quality Improvement <ul><li>Develop and track assigned process quality improvement plan according to product quality performance and implement situation in order to improve and maintain product quality performance. Using the DMAIC method to drive the improvement.</li><li>Work with team to qualify the process change/new line qualification/new machine, foresee quality risk and advise robust tooling/process design, identify the risk/gap and drive proper improvement action, follow up until action closed in order to improve and maintain product quality performance.</li></ul> Scrap control and improvement: <ul><li>Review and approve WIP scrap application</li><li>Monitor WIP scrap and take proper countermeasures</li><li>Follow up top failures in process, identify root cause and major contributor, drive team to take solid improvement action to improve</li><li>Validate the improvement action and follow up the result in order to maintain product quality performance.</li></ul> Requirements: <ul><li>At least Bachelor’s Degree in Engineering or a related technical field.</li><li>Minimum 3 years of quality-related experience in the electronics industry; at least 2 years of experience in Surface Mount Technology (SMT) is preferred. Green Belt or Black Belt certification is preferred.</li><li>Must be capable of leading teams in Design of Experiments (DOE), Gage Repeatability and Reproducibility (GR&amp;R), and data analysis.</li><li>Strong knowledge of cable assembly manufacturing processes, including terminal and IDC crimping, soldering, electrical testing, and signal integrity.</li><li>Familiarity with electrical industry standards such as IPC/WHMA-A-620 and IPC-A-610</li></ul>

Responsibilities: <ul><li>Take total ownership of one or more New Product Development projects&nbsp;</li><li>Lead the Core Team toward a common objective.&nbsp;</li><li>Manage resources:&nbsp;&nbsp;</li><li>Ensure the project is “staffed for success”&nbsp;&nbsp;</li><li>Negotiate with functional managers and Project Approval Committee (PAC) to alleviate resource constraints as needed&nbsp; "Discipline the System"&nbsp;</li><li>Ensure that the team are operating according to the development process&nbsp;</li><li>Keep people focused on the matters at hand as well as their area of responsibility&nbsp;</li><li>Report out project status to PAC following contract date</li><li>Be proactive to take actions and get thing done</li><li>Resolve conflict and controversial issues&nbsp;</li></ul> Requirements: <ul><li>5-10 years working experience in project management area or equivalent</li><li>Leadership proven skills in leading, developing, and managing teams&nbsp;</li><li>Demonstrated Ability to create effective project plans, risk management, uncertainty management</li><li>knowledge of project management techniques and tools</li><li>Knowledge of manufacturing processes Knowledge of a matrix organization and how to navigate it</li><li>Project management expertise to drive time to market balanced with commitment to quality&nbsp;</li><li>Critical thinking and problem-solving skills</li><li>Good oral English&nbsp;</li><li>Qualification in project management or equivalent, PMP is preferred</li></ul>

Responsibilities: olicies And Procedures, Quality System: <ul><li>Implement quality policies, procedures and systems; maintain/update quality engineering work instruction in order to ensure the business procedures in line with QS and global standards.</li><li>Involve in customer audit, implement responsible procedures and facilitate other departments to close their actions on time and fulfil requirement to our products and process in order to meet customer requirement and our quality system"</li></ul> Incoming Materials Quality Issue Handling: <ul><li>Analyze and identify material issues found in production line, drive SQE for supplier improvement in order to maintain incoming material quality."&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li></ul> Process Quality Issues Handling: <ul><li>Handle quality issues occurred in process in order to improve and maintain product quality performance, perform risk assessment to take proper disposition, develop improvement action to prevent the occurrence.</li><li>Drive improvement for nonconformance detected by QC.</li><li>Lead team to develop error-proof and mistake proof solution for quality risk identified. In order to achieve good quality performance of product.</li></ul> Customer Complaints/Feedback Handling: <ul><li>Handle customers complaints including develop and implement customer complaints corrective and preventive action plan in order to maintain the relationship with customers and provide extraordinary customer experience to customer.</li></ul> Quality documents and criteria setting: <ul><li>Develop quality engineering documents (QIP,WI,VA), set up and develop quality inspection criteria, prepare COC format in order to maintain product quality performance.</li></ul> Quality Improvement: <ul><li>Develop and track assigned process quality improvement plan according to product quality performance and implement situation in order to improve and maintain product quality performance. Using the DMAIC method to drive the improvement.</li><li>Work with team to qualify the process change/new line qualification/new machine, foresee quality risk and advise robust tooling/process design, identify the risk/gap and drive proper improvement action, follow up until action closed in order to improve and maintain product quality performance.</li></ul> Scrap control and improvement: <ul><li>Review and approve WIP scrap application</li><li>Monitor WIP scrap and take proper countermeasures</li><li>Follow up top failures in process, identify root cause and major contributor, drive team to take solid improvement action to improve</li><li>Validate the improvement action and follow up the result</li><li>in order to maintain product quality performance&nbsp;</li></ul> Requirements: Education, Technical Qualification &amp; Experience: <ul><li>College diploma major in engineering</li><li>3 years electronics industry quality related working experience, 1 year SMT experience is preferred.</li><li>Green belt/Black belt certification is preferred, can lead the team to do the DOE/GR&amp;R and data analysis ability.</li><li>Familiar with manufacturing process of cable assembly, such as terminal and IDC crimping, soldering, electrical testing, signal integrity etc.</li><li>Familiar with electrical industry specification such as IPC620, IPC610 etc.&nbsp;&nbsp;</li></ul>

Responsibilities: <ul><li>Managing portfolio of vulcanized gates, spare gates and kit plates for IDM/OEMs- accommodate the project managers during the stage-gate-process in front of supervisory board meetings, provide documentation and business case background for selected customer projects Improve Costs and process</li><li>Lead the development and implementation of a comprehensive global strategy for managing the obsolescence of elastomers across global organisation</li><li>Supervising all changes regarding supply chain, manufacturing and assembly processes and preparing documentation for customer relevant changes</li><li>Supporting BU GSE and Sales Team with regards to all technical &amp; commercial &amp; operational aspects of gates (product data sheets, product presentation etc.)</li><li>Forecast sales objectives and ensure they are fulfilled by the business development PMs.</li><li>Managing profitability targets for the dedicated gates&nbsp;</li><li>Support other team members (OEM PMs, supply-chain management/project management) throughout the whole process of logistics, delivery, to ensure full customer satisfaction. (after the project acceptance has been confirmed by the customer, operations departments will take responsibility)</li><li>Technical customer documentation like manuals, product data sheets according to European machinery directive for kit plates, gates</li></ul> Requirements: <ul><li>Bachelor/master’s degree in mechanical engineering or related field, preferably chemical engineering&nbsp;</li><li>Background or experience in material sciences, preferably within the elastomer &amp; polymer field&nbsp;</li><li>Knowledge and experience in vacuum technology</li><li>Written &amp; verbal communication in German, Mandarin, Japanese or Korean besides English language (added advantage).</li><li>Experience in developing new product and service solutions in a high-tech environment.</li><li>Developing concepts and solutions for the delivery</li></ul>

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13 penang Jobs found

Customer Service Specialist- Malaysia

Quality Technician

Senior Project Management Engineer

Supply Chain Analyst lll

Supervisor III, Production

Product Manager

Senior Quality & Reliability Engineer

Sr. Project Manager Engineer

Sr Quality & Reliability Engineer

Business Process Manager – Supply Chain Management

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Skills

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Location

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13 penang Jobs found

Customer Service Specialist- Malaysia

Quality Technician

Senior Project Management Engineer

Supply Chain Analyst lll

Supervisor III, Production

Product Manager

Senior Quality & Reliability Engineer

Sr. Project Manager Engineer

Sr Quality & Reliability Engineer

Business Process Manager – Supply Chain Management

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

JOBS BY SKILLS

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.