Senior Business Intelligence Analyst

Service Delivery Manager

Data & Business Intelligence Analyst

Role Description: <ul><li>The Continuous Improvement EMIA team reports to Operations Automotive EMIA.</li><li>By providing new generation digital solutions to our Operational teams across EMIA, our team creates full transparency and speed in the ongoing digital &amp; lean transformation(s), which will enable all involved functions to leverage data to develop business insights and roadmap updates based upon clearly arranged and understandable data. Due to the extended scope, focusing also on the connecting processes from Supplier(s) to Manufacturing ending at the Customer(s) (internal and external) we will function as ‘the’ differentiator for our Company.</li><li>The Data Scientist Automotive EMIA will report to the Smart Factory Leader Automotive EMIA.&nbsp;</li></ul> Responsibilities:&nbsp; <ul><li>Lead projects and work together with our Automotive EMIA Operations plants, internal (IT, , Corporate Technology, CoE, SC, ..) and external partners in the area of Smart Factory (Applications, ML, AI, DL), aligned with Operations Automotive EMIA Strategy.</li><li>Lead Smart Factory improvement projects (Enhancements) of existing applications together with internal / external supplier and customers (project management) until the level of RTD (Ready To Deploy)</li><li>·Use a combined knowledge of computer science and applications, modelling, statistics, analytics and maths to solve problems.</li><li>Identify and interpret data sources, manage large amounts of data, merge data sources together, ensure consistency of datasets, create visualizations to aid in understanding data.</li><li>Develop, Validate and Deploy (including Training and Coaching of the users) until the level of RTD (Ready To Deploy), Digital Factory Applications, ML models, contributing to waste elimination and efficiency improvements within all Operations functions (Manufacturing, Quality, SC, LOG, ….), this together with our internal and external partners.</li></ul>&nbsp;Requirements: Desired candidate &amp; Qualification <ul><li>Good understanding of a technology driven manufacturing company.</li><li>Knowledge of the core manufacturing technologies: Stamping, Plating, Assembly, Molding.</li><li>Experienced with data visualization tools like PowerBi, Tableau, ThingWorx,..</li><li>Good applied statistics skills, such as distributions, statistical testing, regression, etc.</li><li>Development experience in programming languages R, Python.</li><li>Knowledge, experience in JAVA scripting</li><li>Excellent pattern recognition and predictive modelling skills.</li><li>Excellent understanding of machine learning techniques and algorithms, such as k-NN, Naive Bayes, SVM, Decision Forests, neural networks and deep learning etc.</li><li>Experience in technologies like, Jupyter Notebooks, Numpy, Pandas, Seaborn, Scikit-learn, PyTorch and TensorFlow.</li><li>Exposure to recent developments in Deep Learning, Gen AI, Agentic AI domain.</li><li>Database skills, on-premises and cloud based.</li><li>Experience in AWS is an advantage, functional knowledge of AWS platforms such as Sagemaker, S3, and RedShift.</li><li>Excellent presentation skills in both spoken en written English.</li><li>&nbsp;Excellent and strong communicator</li><li>The ability to translate, explain and bring, complex data science topics to an easy understandable level, speeding up acceptance level in general.</li><li>Bachelor or master’s in data science</li><li>Team player with a solution focused problem-solving mentality.</li><li>Change agent with high Execution level, including training and coaching talents.</li><li>Passioned about the combination of Technology, Data, Analytics and Statistics with link to Quality, Product and Process Engineering</li><li>Inspired by and searching actively for new technologies and methods.</li></ul>

Responsibilities: Manage Relationship with business on Run service: <ul><li>In charge of Run activities for applications or services and conduct business review with business representatives</li><li>Manage escalation from business teams and ensure business continuity and follow till closure</li><li>Manage dependencies and trigger hierarchical escalation protocol as needed ("pending by user, awaiting vendor status" tickets etc.)</li><li>Own critical outbound communications from IT with business</li><li>Conduct or collaborate with BRM for demand management for minor evolutions in alignment with build teams</li><li>Track and ensure business satisfaction and take necessary action to improve CSAT progressively</li><li>Contribute to larger community of SDM and ITSM Process Owner.</li><li>Onboard other scope into service as the organization is moving to Platform organization.</li></ul> Monitor and control service delivery: <ul><li>Take ownership of major incidents, ensuring coordination of resolving parties, effective communication to stakeholders and post incident review</li><li>Review ticket backlog (especially aging tickets) on regular basis and prioritize as per SLA commitments when applicable</li><li>Track, analyze and report metrics (SLA and KPI) and take corrective actions as needed for service excellence</li><li>Work with Application management service partner to generate actionable insights to improve system availability and performance</li><li>Ensure Knowledge Mgmt. and build to run practices are followed and regularly conduct audits</li><li>Recommend, monitor, and ensure continuous improvement activities are delivered by AMS teams</li><li>Increase the ITIL compliance for all services delivered by teams (incident, problem, change.)</li><li>Review global process KPIs using power BI dashboard for process excellence and draft process improvement suggestions</li><li>Lead change management including process governance, CAB &amp; quality control.</li></ul> Requirements: <ul><li>High level of business orientation</li><li>Proactive and process mindset</li><li>Solid IT process knowledge with very good ITIL understanding</li><li>Practical knowledge and experience on IT process development and service roll outs</li><li>Strong experience in supplier collaboration with offshoring model (located in India)</li><li>Demonstrated ability to communicate effectively with different stakeholders (both written and oral).</li><li>Ability to operate in a large and complex organization which is transformation to become more professional.</li><li>Strong Change Management skills</li><li>Excellent problem solving &amp; team collaboration skills</li><li>Experience on SAP function modules (FICO, SD, MM, WM)</li><li>Proven 6+ years working experience as an IT service delivery manager or coordinator</li><li>Knowledge of IT Service Management ITIL EXPERT certification will be appreciated)</li><li>Proven track record in IT/IS Project Management (PMI, Prince 2 certification will be appreciated) including coordination of various teams and service providers</li><li>Experience on SAP (SRM, ABAP, GRC)</li><li>Proficiency in using ServiceNow, PowerBI</li></ul>

Responsibilities: <ul><li>Dashboard Design and Development: Design, develop, and maintain interactive and user-friendly dashboards in PowerBI and Looker, focusing on clarity, performance, and data accuracy.&nbsp;</li><li>Data Lake Integration: Connect to and leverage data from various data lake sources on GCP, ensuring seamless data flow for visualization purposes.&nbsp;</li><li>Semantic Model Development: Develop and maintain robust semantic models in Looker (LookML) and PowerBI, ensuring data consistency, accuracy, and ease of use for reporting and analysis. This includes defining dimensions, measures, relationships, and calculations.&nbsp;</li><li>Machine Learning and GenAI Visualization: Create compelling visualizations to effectively communicate the results, performance, and insights derived from machine learning models and GenAI applications. This may involve visualizing model predictions, feature importance, natural language processing outputs, and other relevant data.&nbsp;</li><li>GCP Expertise: Utilize your strong understanding of GCP services to access, process, and prepare data for visualization. This may involve working with services such as BigQuery, Cloud Storage, and potentially data engineering pipelines built on GCP.&nbsp;</li><li>Collaboration: Partner closely with data scientists, data engineers, product managers, and business stakeholders to understand their data visualization needs and translate them into effective visual solutions.&nbsp;</li><li>Requirements Gathering: Elicit and document visualization requirements from various stakeholders, ensuring alignment with business objectives.&nbsp;</li><li>Performance Optimization: Optimize dashboard and visualization performance to ensure fast load times and efficient data rendering.&nbsp;</li><li>Data Quality Assurance: Ensure the accuracy, consistency, and reliability of data presented in visualizations.&nbsp;</li><li>Best Practices and Standards: Establish and enforce data visualization best practices and standards across the organization.&nbsp;</li><li>Training and Support: Provide guidance and support to other team members on data visualization tools and techniques.&nbsp;</li><li>Continuous Learning: Stay up to date with the latest trends and advancements in data visualization, PowerBI, Looker, GCP, and related technologies, particularly in the context of AI/ML.&nbsp;</li></ul>&nbsp;Requirements: <ul><li>Bachelor’s or master’s degree in computer science, Data Science, Statistics, Information Systems, or a related field.&nbsp;</li><li>Minimum of 3 years of experience as a Visualization Expert, Data Visualization Engineer, or a similar role.&nbsp;</li><li>Proven expertise in designing and developing interactive dashboards and reports using PowerBI and Looker.&nbsp;</li><li>Strong experience in connecting to and working with data lakes, preferably on the Google Cloud Platform (GCP).&nbsp;</li><li>Solid understanding and hands-on experience in developing semantic models, particularly with LookML in Looker and data modeling within PowerBI.&nbsp;</li><li>Preferable experience in creating visualizations specifically for machine learning and GenAI applications, understanding the nuances of presenting model outputs and insights.&nbsp;</li><li>Proficiency in SQL for data extraction and manipulation.&nbsp;</li><li>Familiarity with data warehousing concepts and data modeling techniques.&nbsp;</li><li>Experience with data preparation, ELT (preferred) / ETL processes.&nbsp;</li><li>Strong analytical and problem-solving skills with the ability to interpret complex data.&nbsp;</li><li>Excellent communication and presentation skills, with the ability to convey technical information to both technical and non-technical audiences.&nbsp;&nbsp;</li><li>Ability to work independently and collaboratively in a fast-paced environment.&nbsp;&nbsp;</li><li>Strong portfolio showcasing your data visualization skills and experience.&nbsp;</li></ul>

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Senior Business Intelligence Analyst

Service Delivery Manager

Data & Business Intelligence Analyst

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Senior Business Intelligence Analyst

Service Delivery Manager

Data & Business Intelligence Analyst

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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