Sr. Account Executive

Senior E-Commerce Sales Executive

Product Manager (Pharma)

Product Manager – Medical Devices

Solutions Engineer - Data Centers, SP Routing ,Cyber Security

Business Development Manager - Retail

Sr. Business Development Manager-Foodservice

Medical Manager MYSG

Learning Specialist: Commercial, Logistics and Ports & Terminals

Transaction Delivery and Service Excellence Team Supervisor

Responsibilities: <ul><li>The consultative sale and marketing of energy infrastructure solutions to agency executives in the federal sector through a variety of long-term, complex contracts, including Energy Savings Performance Contracts (ESPC</li><li>With expert and mastery-level knowledge of government ESPC and other contract vehicles and processes, educate customers through consultative selling to identify new business opportunities, markets and cultivate new customer prospects.</li><li>Understand and influence customers in the buying process, offering novel and unique solutions to help organizational leaders achieve compliance with energy and decarbonization policies, goals, and standards.</li><li>Actively participate in relevant conferences and trade associations</li><li>Engage in industry events as a recognized leader in the ESCO field</li><li>Manage sales funnel to achieve business goals and strategic objectives</li><li>Demonstrate sound business judgment and critical thinking skills to balance risk and reward when qualifying and disqualifying opportunities</li><li>Persuasively communicate rationale and recommendations in discussions with the NORESCO management and executive leadership team</li><li>With expert knowledge of diverse Municipals, Universities, K-12 Schools and Hospitals (MUSH) and commercial and industrial customers and internal NORESCO disciplines, lead authorship of highly competitive RFP/RFQ responses, communicating capture win themes with contributing authors to ensure a cohesive and compelling response</li><li>Capture and manage detailed information from specific federal installations, campuses, sites, buildings, and facilities</li><li>Develop relationships and partnerships with sub-contractors who have a significant presence and solid reputation at specific federal facilities</li><li>With site information, coordinate internal strategy sessions to drive the development of new government opportunities through procurement and selection</li><li>Develop, own, implement and adjust strategy to win opportunities through successful solicitation responses</li><li>Mentor junior AEs as needed</li><li>Serve as a customer advocate, coordinating with and influencing the internal project development team and decision-makers at all leadership levels throughout the sales, development, and implementation phases to ensure customer expectations and requirements are met</li><li>Communicate internally for collaboration and consensus on strategies, presentations, and customer deliverables, and then communicate deliverables externally Government executive leaders</li><li>Successfully closed business in compliance with an annual sales goal</li><li>Participate on internal process improvement teams as needed</li><li>After the sale, continue with account management to maintain relationships with existing customers and drive new business to help the customer meet State and Local goals or implement unfunded site infrastructure requirements</li></ul> Requirements: Required Qualifications: <ul><li>High School Diploma or GED</li><li>7+ years of professional experience selling solutions into the Municipal, University, Schools, and/or Hospital sectors, Energy Management Consulting, and/or Design-Build markets</li><li>5+ years of experience selling to C-Level targets</li></ul> Preferred Qualifications <ul><li>Bachelors Degree highly preferred</li><li>10+ years of professional experience in MUSH ESPC, Energy Management Consulting, and/or Design-Build and other alternative delivery construction markets</li><li>Experience presenting and selling to city councils, school boards and public forums highly preferred</li><li>Understanding of public procurement for the energy services market</li><li>Understanding of standard building conservation measures (solar, lighting, HVAC, etc.)</li><li>Knowledge of Water and Wastewater market</li><li>Knowledge of Commercial and Industrial markets</li><li>Experience mentoring sales reps</li></ul>

Responsibilities: <ul><li>Drive online sales through various e-commerce platforms, marketplaces, and company websites.&nbsp;</li><li>Develop and implement sales strategies to meet and exceed revenue targets.&nbsp;</li><li>Identify and pursue new business opportunities to expand the company’s digital sales presence.&nbsp;</li><li>Optimize product listings, pricing strategies, and promotional activities to maximize conversions.&nbsp;</li><li>Monitor and analyze sales performance, customer behavior, and market trends to refine strategies.&nbsp;</li><li>Work closely with the marketing team to create campaigns that drive traffic and sales.&nbsp;</li><li>Manage customer relationships, ensuring a high level of service and satisfaction.&nbsp;</li><li>Stay updated on industry trends, competitor activities, and emerging e-commerce technologies.&nbsp;</li><li>To support any other ad hoc tasks as required.&nbsp;</li></ul> Requirements: <ul><li>Bachelor’s degree in Marketing, Business, E-Commerce, or a related field.&nbsp;</li><li>Minimum 5 years of experience in eCommerce, digital marketing, or a similar role with proven track record of managing campaigns, budgets, and timelines effectively.&nbsp;</li><li>Strong sales mindset with a results-oriented approach.&nbsp;</li><li>Strong understanding of performance marketing, including paid search, social media, and affiliate partnerships.&nbsp;</li><li>Ability to analyze data, monitor KPIs, and derive actionable insights to drive decision-making.&nbsp;</li><li>Excellent verbal and written communication skills for cross-functional collaboration.&nbsp;</li><li>Ability to work collaboratively with marketing, operations, and customer service teams.&nbsp;</li><li>Willingness to explore and adopt new technologies to drive engagement and growth.&nbsp;</li></ul>

Responsibilities: Marketing Planning (40%): <ul><li>Strategic planning and leadership to drive brand performance in ensuring successful market penetration (Prelaunch preparedness and go to market strategies)</li><li>Develop programs to maximize field selling efforts such as sample strategy, sales meetings, and all sales force related marketing activities.</li><li>Development of the annual brand business and budget plan, strategy &amp; objectives</li><li>Develop and plan resource allocation effectively to address changing market dynamic and competitions</li></ul> New portfolio exploration and business development (35%): <ul><li>Conduct market insights for new product (market data analysis, gather insights from HCPs)</li><li>Develop patient flow and product forecast based on the portfolio analysed</li><li>Build business case for the new portfolio encompassing the pharma range (prescription drug), medical devices and consumer health</li></ul> Marketing Implementation (25%): <ul><li>Formulate, direct and coordinate all customer segment marketing activities and tactics to launch and promote the brand, working with agencies and cross functional partners.</li><li>Create and enhance relationships, internal and external, that contribute towards establishing the brand (key customers, thought leaders, associations and industry players) and implement establish KOL strategy&nbsp;</li><li>Manage brand budget efficiently</li><li>Timely development of promotional program/ materials that enables effective delivery of marketing messages</li><li>Support CMEs &amp; conduct product trainings to field-force</li></ul> Requirements: <ul><li>Bachelor’s Degree in Science. Proficient in English.&nbsp;&nbsp;</li><li>Minimum 2-3 years of relevant experience in marketing.&nbsp;</li><li>Has knowledge in these key healthcare channels: GP, private hospital, public hospital and retail pharmacy&nbsp;</li><li>Customer focused with strong interpersonal skills and able to illustrate agility to work and manage cross-functional teams.&nbsp;</li><li>Able to demonstrate new pilots in the areas of digital and analytics</li><li>Detail oriented and having the ability to actively listen.</li><li>Solid communication skills including presentation, verbal and written abilities. Shortlisted candidates are required to do a business case project.&nbsp;</li><li>Strategically focused, results oriented with strong problem-solving skills</li></ul>

Responsibilities: Product Strategy &amp; Planning: <ul><li>Create innovative values and storyline of the existing portfolios to bridge the products’ innovative strengths and customer market needs.</li><li>Based on the point above, develop short- and long-term marketing plans for all medical device portfolios.</li><li>Conduct market research, competitor analysis, and customer insights to shape strategy.</li><li>Identify market opportunities, customer segments, and growth drivers.</li></ul> Launch &amp; Lifecycle Management: <ul><li>Plan and execute new product launches, including pricing, positioning, and promotion.</li><li>Manage the lifecycle of existing products, including line extensions and updates.</li></ul> Sales &amp; Marketing Support: <ul><li>Provide regular product training, tools, and marketing materials to support the capabilities of the field sales team.</li><li>Address &amp; collate queries from the market and address it proactively with company principals support.</li><li>Collaborate with sales team to drive business performance.</li><li>Monitor and analyze sales performance and take corrective actions as needed.</li></ul> Stakeholder Engagement: <ul><li>Build strong relationships with KOLs, healthcare professionals, medical associations and hospital decision-makers. Engage them to raise company and the existing portfolios brand awareness</li><li>Bridge company internal with principals on regular basis to ensure engagement and continuous technical &amp; commercial support</li><li>Coordinate with medical, regulatory, quality, and supply chain teams to ensure compliance and product availability.</li></ul> Reporting &amp; Forecasting: <ul><li>Prepare monthly/quarterly performance reports and product forecasts.</li><li>Monitor key performance indicators and suggest data-driven improvements.</li></ul> Requirements: <ul><li>Bachelor’s degree in science, biomedical engineering, life sciences, or related field</li><li>Minimum 3–5 years of experience in product management, medical marketing within the medical device industry, preferably in the segment of ultrasound/ medical imaging/ EEG</li><li>Strong knowledge of the healthcare landscape, especially in medical devices commercial and its processes</li><li>Proven ability to develop and execute marketing strategies, building a new market segment, particularly within the innovative medical devices.&nbsp;</li><li>Strong analytical, communication, and interpersonal skills, with a strong emphasis with healthcare practitioners</li><li>Ability to work independently and collaboratively in a fast-paced, cross-functional environment.</li></ul>

Role Description: <ul><li>The Solutions Engineer (SE) is a highly skilled, customer-focused technical sales professional who provides dedicated, in-depth technical guidance and implementation support to a single customer.</li><li>Acting as a trusted technical advisor, the SE demonstrates deep knowledge across our client broad product portfolio—including software and services—with expertise in specific technical specializations.</li><li>The SE collaborates closely with the broader sales ecosystem on strategic and complex opportunities, coordinates additional technical resources, and helps align our client solutions to the customer’s business goals.</li></ul> Responsibilities: <ul><li>Creating Business Relevance: Translate technical capabilities into business outcomes that align with the customers strategic goals.</li><li>Solution and Architectural Selling: Provide a sophisticated architectural perspective across the our client portfolio, including networking, security, data center, and software solutions.</li><li>Building Competitive Intelligence: Understand market trends, analyze competitors, and highlight our client competitive advantages.</li><li>Optimizing Sales Performance: Drive technical excellence during the sales cycle to help the account team meet and exceed sales objectives.</li><li>Working Across Boundaries: Collaborate with cross-functional teams including account managers, consulting specialists, demo labs, and others to deliver tailored solutions.</li><li>Driving the our client Vision: Act as a technology leader who can communicate our client value, innovation, and future roadmap to customers.</li><li>Serve as the primary technical contact for the customer, fostering long-term relationships and trust.</li><li>Identify, develop, and propose solutions and services offerings that meet customer needs.</li><li>Lead and conduct architectural workshops, proof of concepts (PoCs), and technical demos.</li><li>Mentor and support the customer’s technical teams in solution design and implementation.</li></ul> Requirements: <ul><li>Bachelor’s degree in Engineering or equivalent.</li><li>10–15 years of technical sales experience in the field as a Systems Engineer or equivalent role.</li><li>Deep expertise in Networking (LAN/WAN/WLAN), Security, and Datacenter technologies (including virtualization, compute, and storage).</li><li>Proven ability to build relationships and credibility with both technical and executive stakeholders.</li><li>Demonstrated ability to innovate and take initiative as a self-starter.</li><li>Strong interpersonal skills with the ability to work collaboratively in a team-oriented environment.</li><li>High level of personal integrity and professionalism in daily performance.</li></ul>

Responsibilities: <ul><li>Sales and Marketing Growth Plans – Crafted plans to explode total company business growth in Retail Channel.</li><li>Portfolio Management – Working on multi-tier, multi-segment categories to accelerate growth across different consumer groups to maximize the business growth, sales, and profit for the company</li><li>Distributor Management – Working with distributors across the markets from business planning to marketing and sales strategies to in-store, below-the-line and above-the-line executions. Collaborate with distributors on sell-out analysis to uncover growth gaps and opportunities.</li><li>Consumer-centric Category-Country Strategy – Designed and introduced the consumer insight-based growth strategy by category-country combination to unlock category and market growth, which was previously non-existent in the company business.</li><li>Regional Campaign Design and Execution –Working on ideation, regional design and local adaptation and execution of campaigns that build on each category strategy.</li><li>Select Customer Development – new business development of potential selects key customers (FS) that the KH distributor partner may engage for new sources of revenue.</li><li>Key Account Development – conduct Joint Value Plan with key customers in Retail.</li><li>Ensure the JVP is fully aligned with the distributor for monthly execution.</li><li>Lead/participate in the distributor monthly sales cycle operations plan to ensure timely execution of monthly category &amp; customer plans.</li><li>Supply Chain Management – Initiated the full supply chain tracking system for company Markets from ordering to shipping to systematize issue escalation and resolution (late ordering, delays, quality issues, customer complaints) more actionable.</li><li>Forecasting and Demand Planning – Leads the demand planning process with the distributors starting with sell-out analysis and campaign planning to sell-in forecasting and shipment planning. Feeds this data to regional demand planning to ensure stock availability from Export Affiliates.</li><li>Team management – a leadership skill to manage a small team of 2-3 people to coach, develop the key necessary skills and working closely to achieve the same goals.</li></ul> Requirements: <ul><li>Education Background: Business Administration Degree.</li><li>Education Level: Bachelor’s Degree minimum.</li><li>Working Experience: 5 years of experience in sales or marketing at FMCG company.</li></ul> Technical Skills: <ul><li>Proficient in analyzing sales data.</li><li>Proficient in Selling &amp; Negotiating.</li><li>Developing/Performing in Trade Marketing and Consumer insights.</li><li>Developing/Performing in Lift &amp; Launch, Innovation and Product Development.</li></ul>

Responsibilities: <ul><li>Sales and Marketing Growth Plans – Crafted plans to explode total company business growth.&nbsp;</li><li>Engage &amp; build strong relationships with key decision makers, advisors, &amp; technical users in the set of customers that&nbsp;he/she will be assigned with.&nbsp;</li><li>Achieve sales targets – NSV, CCMA% by selling our product portfolio from affiliates &amp; co-packers.&nbsp;</li><li>Portfolio Management – Working on multi-tier, multi-segment categories to accelerate growth across different&nbsp;consumer groups.&nbsp;</li><li>Drive value-creation of projects KHC Asia Trading with target key accounts (QSR).&nbsp;</li><li>Distributor Management – Working with lot of distributors across the markets from business planning to marketing and&nbsp;sales strategies to in-store, below-the-line and above-the-line executions. Trained distributors on sell-out analysis to uncover&nbsp;growth gaps and opportunities.&nbsp;</li><li>Support the distributor in expanding customer base with local QSR key accounts. Share best-practices (brilliant&nbsp;execution) and train their key account sales team on how to drive growth in QSR channel.&nbsp;</li><li>Consumer-centric Category-Country Strategy – Designed and introduced the consumer insight-based growth strategy&nbsp;by category-country combination to unlock category and market growth, which was previously non-existent in the company business.&nbsp;</li><li>Regional Campaign Design and Execution –Working on ideation, regional design and local adaptation and execution&nbsp;of campaigns that build on each category strategy.&nbsp;</li><li>Supply Chain Management – Initiated the full supply chain tracking system for company Markets from ordering to shipping&nbsp;to systematize issue escalation and resolution (late ordering, delays, shelf-life issues, customer complaints) more actionable.&nbsp;</li><li>Forecasting and Demand Planning – Leads the demand planning process with the distributors starting with sell-out&nbsp;</li><li>analysis and campaign planning to sell-in forecasting and shipment planning. Feeds this data to regional demand planning to&nbsp;</li><li>ensure stock availability from Export Affiliates.&nbsp;</li></ul> Requirements: <ul><li>Education Background: Business Administration Degree&nbsp;</li><li>Education Level: Bachelor’s Degree&nbsp;</li><li>Working Experience: 5 years of experiences in sales in FMCG company&nbsp;</li><li>Technical Skills: Proven progression in a product development, understands&nbsp;trading terms&nbsp;</li><li>Other Specific Requirements: Strong strategic and execution of sales&nbsp;</li><li>Personality/ Attitude: Proactive, assertive, persistent, empowering people, proficient in&nbsp;negotiation, results-oriented&nbsp;</li><li>Language: English, Mandarin and Cantonese Trilingual Mandatory</li></ul>

Responsibilities: <ul><li>Develop and maintain for assigned product(s) / relevant therapeutic area(s) through attendance / participation at key internal meetings/training sessions, relevant congresses, and seminars and by regular self study of the national/Area literature.</li><li>Provide expert medical/scientific advice for assigned products and related therapeutic areas, including responding to requests for scientific/technical information; contribute to the development and medical and scientific accuracy of core dossiers generated by the medical department (i.e. HEOR dossiers, medical information packs, clinical expert reviews etc.).</li><li>Support internal teams such as sales and marketing and members of the Affiliate Brand Team to develop their scientific and technical expertise through the delivery of scientific update presentations. Work collaboratively and cross-functionally with other in-field members while retaining functional independence.</li><li>Establish and maintain professional and credible relationships with doctors / external experts and academic centers; this will involve participating in scientific congresses, coordinating advisory boards, round-table meetings, discussion fora etc.</li><li>Deliver scientific presentations and medical education programs to healthcare professionals individually or in groups (meetings, clinical sessions, etc.), where appropriate.</li><li>Screen relevant literature and other information from relevant scientific societies meetings and conferences and develop summaries of key messages for use within the Company (e.g. key areas of scientific/company interest, new trends in diagnosis, monitoring and treatments in the therapeutic area, etc.)</li><li>Deliver training to sales forces and other departments; develop and update relevant training materials.</li><li>Involved in the Medical/Brand planning process and to ensure that all planned projects/Scientific activities are carried out, ensuring all budgets, timelines and</li><li>compliance requirements are factored into the completion of projects.</li><li>Provide the required oversight to manage review, approval and conduct of investigator-initiated studies.</li><li>Review and preparation of promotional/ Non-Promotional material. Ensure the medical/scientific content is correct and fully compliant with PhAMA and SAPI code of practice.</li><li>Provide medical/scientific input into marketing strategy and key commercial initiatives, as required. Monitor the environment for competitive intelligence (e.g. product strategies, studies, commercial messages, positioning, etc.) and communicate, where appropriate, within the Company.</li><li>Responds to HCP’s medical enquiries and co-lead PV initiatives with the country Regulatory team.</li><li>Ensure compliance with all applicable national laws and regulations, guidelines, codes of conduct, policies and procedures and accepted standards of best practice.</li></ul> Requirements: <ul><li>Has a medical degree</li><li>Minimum 1-2 years post-qualification work experience in Medical Affairs function.</li><li>Experience working within the pharmaceutical industry or within clinical research is preferred</li><li>Experience working collaboratively and cross-functionally in a matrixed structure, supporting multiple stakeholders</li><li>Demonstrated ability to learn quickly and convey clinical and non-clinical technical information effectively to individuals with varying degrees of scientific acumen.</li><li>Demonstrated strong presentation and teaching skills with ability to effectively share information with others</li><li>Demonstrated ability to develop and maintain strong relationships; to lead &amp; engage</li><li>Experience applying analytical skills, to critically evaluate and effectively communicate key clinical data</li><li>Experience working with technology, including systems such as Microsoft Office</li><li>Role is based in Malaysia; covers to countries: Malaysia (60%) and Singapore (40%)</li></ul>

The RoleThe primary purpose of this role is to lead the development and delivery of high-quality, outcome-based training programmes tailored for the Commercial, Logistics and Ports &amp; Terminals teams within the Sub-Saharan Africa (SSA) region. This job involves extensive research, design, development, customization, and delivery of training content to enhance the capabilities and performance of the teams. This job will require at least 60% travel across SSA sites.&nbsp; Key ResponsibilitiesResearch and Analysis: Conduct thorough needs analysis to identify training requirements specific to the Commercial and Logistics teams. Stay abreast of industry trends and best practices to ensure training content is relevant and effective.•	Identify business needs for Commercial, Logistics and Ports &amp; Terminals across the SSA and Develop and implement Commercial, Logistics and Ports &amp; terminals programmes according to identified needs.•	Formulate a project plan for each programme which includes milestones, budgets and marketing plans to deliver on programme objectives•	Engage with business and P&amp;C Business Partners to monitor the progress of the programme plans, including risk mitigation and contingency measures where requiredProgramme Design and Development: Design and develop comprehensive training programmes, incorporating innovative methodologies and technologies to enhance learning outcomes. Customize content to meet the unique needs of the SSA region.&nbsp;•	Develop and/or maintain all learning &amp; development governance policies, processes and procedures related to Commercial, Logistics and Ports &amp; Terminals.•	Build, manage and maintain relationships with external service providers that deliver selected services etc.•	Work closely with the Commercial, Logistics and Ports &amp; Terminals team to align training plans for the year&nbsp;•	Contribute to the setting of training budgets for Commercial, Logistics and Ports &amp; terminals Programmes, minimize expenditure and manage costs and assets effectively•	Work closely with stakeholders, including team leaders, subject matter experts, and external vendors, to ensure training programmes align with organizational goals and objectives.&nbsp;Implementation and Delivery: Deliver training sessions using various formats, including in-person workshops, virtual classrooms, and e-learning platforms. Ensure training delivery is engaging, interactive, and impactful.&nbsp;•	Liaise with the Learning &amp; Development Governance and Operations team to ensure the effective coordination and delivery of learning initiatives.Learning Administration, Governance &amp; Compliance:•	Ensure all administration and record-keeping activities are completed timeously and in accordance with relevant policies &amp; procedures•	Ensure compliance with Skills Development, legislative and client-specific criteria and regulations•	Manage and ensure timeous and accurate reporting on learning and development activities and solutions•	Prepare and submit required financial reportsEvaluation and Improvement: Continuously assess the effectiveness of training programmes through feedback, assessments, and performance metrics. Make necessary adjustments to improve training quality and effectiveness.:&nbsp;•	Identify and drive costs, systems, and process efficiencies for the Commercial, Logistics and Ports &amp; Terminals Training programmes•	Implement continuous improvement KPIs /metrics for Training programmes Minimum RequirementsQUALIFICATIONS:Bachelor’s degree in Business Management, Supply Chain or Sales&nbsp; EXPERIENCE:	5 to 8 years relevant experience in Learning &amp; Development&nbsp;	Must have at least 3 years Sales/Commercial training facilitation experience&nbsp;SKILLS:	Analytical Skills – Ability to analyse complex financial data, identify trends, and draw meaningful conclusions. Strong attention to detail and problem-solving skills.	Business Acumen – Understanding of business operations, industry dynamics, and key drivers of financial performance.&nbsp;	Adaptability– Ability to work in a fast-paced environment, manage multiple priorities, and meet deadlines. Flexibility to adapt to changing business needs and priorities.	Communication skills – Ability to explain complex technical concepts clearly and engagingly.	Problem solving – Ability to identify the source of an issue and find effective solutions.&nbsp;	Detail oriented – You pay strong attention to the details as it is one of your core qualities.&nbsp;As far as you are concerned, anything worth doing is worth doing right, every single time.&nbsp;You stay focussed and nothing falls through the cracks on your watch.&nbsp;&nbsp;	Autonomy – Ability to think independently, exercise personal judgment and take initiatives.	Results orientation – Focuses on desired results and sets and achieves challenging goals. KNOWLEDGE:&nbsp;•	Legislation and Regulations related to learning and development in different markets (e.g SETA framework and requirements for South Africa)•	Administrative processes and procedures, related to learning and development.&nbsp;•	Learning management systems and multiple training platforms. COMMUNICATIONSInternal:•	Commercial and Logistics Teams: The primary recipients of the training programmes, their needs and feedback are crucial for shaping and improving the training content.•	People &amp; Culture (P&amp;C) Business Partners: Collaborate closely with these partners to align training initiatives with broader organizational goals and ensure effective implementation.•	Line Managers/Mentors: Work with managers and mentors to identify training needs, coordinate capacity-building activities, and monitor the progress of the training programmes.•	Learning &amp; Development Governance and Operations Team: Liaise with this team to ensure the effective coordination and delivery of learning initiatives, as well as compliance with governance policies.•	Finance Team: Engage with the finance team to set training budgets, manage expenditures, and prepare financial reports.•	Senior Leadership: Provide updates and insights to senior leadership on the progress and impact of training programmes to ensure alignment with the organizations strategic objectives.External:•	External Service Providers: Collaborate with vendors and service providers who deliver specialized training services or resources to enhance the training programmes.•	Industry Experts and Consultants: Engage with industry experts and consultants to gain insights into best practices, industry trends, and innovative training methodologies.•	Regulatory Bodies: Ensure compliance with relevant skills development and legislative requirements by liaising with regulatory bodies and adhering to their guidelines.•	Clients and Partners: In cases where client-specific training is required, work with external clients and partners to develop and deliver tailored training solutions.•	Professional Associations: Connect with professional associations to stay updated on industry standards, obtain certifications, and participate in relevant training and development initiatives.

Responsibilities: <ul><li>Supervise the Transaction Delivery and Service Excellence teams, providing leadership and support to ensure high-quality service delivery.</li><li>Design contact management and transaction delivery strategy in line with the overall HR strategy</li><li>Monitor and evaluate team performance against service level agreements (SLAs) and key performance indicators (KPIs) to meet or exceed targets.</li><li>Develop and implement strategies to enhance service quality, efficiency, and customer satisfaction.</li><li>Facilitate regular team meetings to discuss performance, share best practices, and address service delivery challenges.</li><li>Collaborate with departments and stakeholders to understand service requirements and align team efforts with organizational goals.</li><li>Drive continuous improvement initiatives by identifying enhancement opportunities and implementing process changes.</li><li>Design the team budget and monitor financial performance versus budget.</li><li>Manage customer feedback mechanisms, ensuring feedback is analyzed and used for service improvements.</li><li>Provide coaching and training to team members on service excellence principles.</li><li>Handle complex service issues and escalations, offering solutions that balance customer needs with organizational objectives.</li><li>Prepare and present reports on service performance, improvement initiatives, and customer feedback to management and stakeholders.</li><li>Contribute to the development and revision of service delivery policies and procedures.</li><li>Ensure compliance with company standards, policies, and regulatory requirements.</li><li>Foster a positive and collaborative work environment that encourages innovation and excellence.</li><li>Address and resolve complex inquiries related to reporting, automation, and knowledge articles.</li><li>Report performance metrics to higher management.</li></ul> Requirements: <ul><li>A bachelors degree in business administration, management, or a related field is preferred.</li><li>A masters degree or relevant certification in service management is a plus.</li><li>A minimum of 4 years of experience in a service delivery or customer service management role is required, preferably within a shared services environment.</li><li>Proven supervisory or leadership experience with the ability to lead and motivate a team.</li><li>Strong understanding of service excellence principles and best practices.</li><li>Excellent communication and interpersonal skills, with the ability to engage effectively with internal and external stakeholders.</li><li>Experience with Workday and ServiceNow platforms and services.</li><li>Experience with HR technology (HRIS, case management tools, etc.).</li><li>Proficiency in using service management software, CRM systems, and data analysis tools.</li></ul> Location: <ul><li>Cluj, Romania</li></ul>

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137 product design Jobs found

Sr. Account Executive

Senior E-Commerce Sales Executive

Product Manager (Pharma)

Product Manager – Medical Devices

Solutions Engineer - Data Centers, SP Routing ,Cyber Security

Business Development Manager - Retail

Sr. Business Development Manager-Foodservice

Medical Manager MYSG

Learning Specialist: Commercial, Logistics and Ports & Terminals

Transaction Delivery and Service Excellence Team Supervisor

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137 product design Jobs found

Sr. Account Executive

Senior E-Commerce Sales Executive

Product Manager (Pharma)

Product Manager – Medical Devices

Solutions Engineer - Data Centers, SP Routing ,Cyber Security

Business Development Manager - Retail

Sr. Business Development Manager-Foodservice

Medical Manager MYSG

Learning Specialist: Commercial, Logistics and Ports & Terminals

Transaction Delivery and Service Excellence Team Supervisor

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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