Preventive Maintenance Manager

Sr. Account Executive

Utilities Account Manager

Cybersecurity Incident Response & Technology Specialist

SAP Basis Administrator and HANA Support

Team Member (Vice President)

Team Lead (Vice President)

Business Support Supervisor II

Site Investigation Lead, Quality Assurance

EUC Operations Lead

Responsibilities: <ul><li>Lead the team of 3 Storekeepers, 1 PM executive, and 2 PM technicians for end-to-end preventive maintenance and technical store operation.&nbsp;</li><li>Conducts all the preparation, planning, execution, and closure of the preventive maintenance tasks in SAP and keeps a good track record and compliance.</li><li>Accountable for purchasing, inventory management, stock count, inventory compliance, and conducting stock item analysis (most usage, highest value, slow-moving, obsolete, etc)</li><li>Accountable for all the KPIs for world-class PM &amp; MRO management as outlined in RM COE Phase 1 -3.&nbsp;</li><li>Drive engineering department weekly meetings by organizing, preparing templates for data inputs, KPI review, conducting data analysis, and delivering plant USDT and reliability.&nbsp;</li><li>Constantly conducts data analysis on preventive maintenance plans and spare parts usage to deliver preventive maintenance optimization for cost-effective maintenance.</li><li>Lead root cause analysis and problem-solving capability increase in engineering.</li><li>Lead KWS RM COE and own MROS element as part of the technical store operation.</li><li>Drive implementation of KWS for RM COE among engineering, technical, and operations teams with regular engagement, preparation, and training.</li><li>Develop good relationships with other regional factories and strive for cross-learning and implementation of best practices for plant performance and KWS.</li><li>Owns engineering R&amp;M cost budgeting and end-to-end management and monitoring. Conducts effective cost reduction initiatives in line with ZLA &amp; KIMMS projects.&nbsp;&nbsp;</li><li>Leads ongoing cross-functional teams to conduct analyses of plant savings opportunities, identify CAPEX investment opportunities, and make strategic investments to support growth and machine reliability.</li><li>Responsible for Site Daily Meeting Cadence with Tier 1-4 meetings and ensure they are healthy for results sustainability.</li><li>Lead people management for all direct reports and his/her -1 &amp; -2. Manage their performance, KPI delivery/formulation, and capability building effectively.</li><li>To guard standards and regulations on EHS, QFS, and other fundamentals by participating in and coaching during Leader Led Observations, Safety 7, Golden 6, and other EHS and QFS activities.&nbsp;</li><li>Lead, and involvement in all internal and external audits. (QFS, KWS, EHS, DOSH, FSSC, HACCP, HALAL, and Global programs on FUS)</li></ul> Requirements: <ul><li>Degree in Chemical/Mechanical/Electrical Engineering or related discipline with &gt; 10 years of working experience.</li><li>Sound practical knowledge of mechanical engineering (rotating equipment, fasteners, bearings, gearbox, valves, thermodynamics, material strength &amp; compatibility, etc.)</li><li>Practical knowledge of process equipment working mechanism and working principle (fryer, mixing, grinding, canister filling, packing machines, conveyors, etc.)</li><li>Sound work experience in F&amp;B industries with experience in SAP technical store management in support of entire plant operation.</li><li>Sound experience in managing preventive maintenance end-to-end processes to drive the highest level of compliance and machine reliability.&nbsp;</li><li>Technical and hands-on experience in the following systems:&nbsp;</li><li>Profound experience in food manufacturing process flow and in-depth experience in machine mechanisms and concepts. (dry mixing, dumping, wet mixing, conveying system, frying, seasoning, filling and packing)</li><li>Numerical literacy of basic electrical engineering (motor power, electrical load, cable sizing) and process engineering (basic mathematics related to the physics of pressure, temperature, level, force, etc.)</li><li>Preferably with some process literacy in building maintenance, HVAC, compressed air supply, utility gas supply, potable and wastewater treatment</li><li>Exposed and have hands-on experience with pillar approached performance management (KWS), CI tools, analysis tools, sound problem-solving skills, and coaching skills.</li><li>Good leadership skills and capable of managing 24/7 plans with critical thinking and strong people management skill.&nbsp;</li><li>Six Sigma Green Belt will be added advantage.</li></ul>

Responsibilities: <ul><li>The consultative sale and marketing of energy infrastructure solutions to agency executives in the federal sector through a variety of long-term, complex contracts, including Energy Savings Performance Contracts (ESPC</li><li>With expert and mastery-level knowledge of government ESPC and other contract vehicles and processes, educate customers through consultative selling to identify new business opportunities, markets and cultivate new customer prospects.</li><li>Understand and influence customers in the buying process, offering novel and unique solutions to help organizational leaders achieve compliance with energy and decarbonization policies, goals, and standards.</li><li>Actively participate in relevant conferences and trade associations</li><li>Engage in industry events as a recognized leader in the ESCO field</li><li>Manage sales funnel to achieve business goals and strategic objectives</li><li>Demonstrate sound business judgment and critical thinking skills to balance risk and reward when qualifying and disqualifying opportunities</li><li>Persuasively communicate rationale and recommendations in discussions with the NORESCO management and executive leadership team</li><li>With expert knowledge of diverse Municipals, Universities, K-12 Schools and Hospitals (MUSH) and commercial and industrial customers and internal NORESCO disciplines, lead authorship of highly competitive RFP/RFQ responses, communicating capture win themes with contributing authors to ensure a cohesive and compelling response</li><li>Capture and manage detailed information from specific federal installations, campuses, sites, buildings, and facilities</li><li>Develop relationships and partnerships with sub-contractors who have a significant presence and solid reputation at specific federal facilities</li><li>With site information, coordinate internal strategy sessions to drive the development of new government opportunities through procurement and selection</li><li>Develop, own, implement and adjust strategy to win opportunities through successful solicitation responses</li><li>Mentor junior AEs as needed</li><li>Serve as a customer advocate, coordinating with and influencing the internal project development team and decision-makers at all leadership levels throughout the sales, development, and implementation phases to ensure customer expectations and requirements are met</li><li>Communicate internally for collaboration and consensus on strategies, presentations, and customer deliverables, and then communicate deliverables externally Government executive leaders</li><li>Successfully closed business in compliance with an annual sales goal</li><li>Participate on internal process improvement teams as needed</li><li>After the sale, continue with account management to maintain relationships with existing customers and drive new business to help the customer meet State and Local goals or implement unfunded site infrastructure requirements</li></ul> Requirements: Required Qualifications: <ul><li>High School Diploma or GED</li><li>7+ years of professional experience selling solutions into the Municipal, University, Schools, and/or Hospital sectors, Energy Management Consulting, and/or Design-Build markets</li><li>5+ years of experience selling to C-Level targets</li></ul> Preferred Qualifications <ul><li>Bachelors Degree highly preferred</li><li>10+ years of professional experience in MUSH ESPC, Energy Management Consulting, and/or Design-Build and other alternative delivery construction markets</li><li>Experience presenting and selling to city councils, school boards and public forums highly preferred</li><li>Understanding of public procurement for the energy services market</li><li>Understanding of standard building conservation measures (solar, lighting, HVAC, etc.)</li><li>Knowledge of Water and Wastewater market</li><li>Knowledge of Commercial and Industrial markets</li><li>Experience mentoring sales reps</li></ul>

Key Responsibilities: <ul><li>Develop and maintain strong relationships with utility stakeholders to understand their business objectives and align our client solutions accordingly.</li><li>Collaborate with decision-makers to expand utility incentives and integrate new models into our client pilots and long-term solutions.</li><li>Act as a strategic liaison among utilities, partners, and internal teams to ensure alignment on timelines, deliverables, and goals.</li><li>Advocate for energy policies and incentives supporting our client Energy’s portfolio.</li><li>Develop scalable engagement strategies for both pre-commercial and full commercial solution launches.</li><li>Identify and develop opportunities for joint microgrid and energy management initiatives.</li><li>Support our client internal channels and partners to drive portfolio adoption within assigned utility territories.</li><li>Manage revenue forecasting, account growth, and portfolio adoption.</li></ul> Level of Responsibility <ul><li>Influences strategic business decisions at the executive level.</li><li>Tackles complex issues requiring in-depth analysis and investigation.</li><li>Engages regularly with senior leadership and external stakeholders on high-impact matters</li></ul> Required Qualifications <ul><li>Bachelor’s degree.</li><li>Minimum of 6 years in strategic account management.</li><li>At least 3 years of experience managing strategic initiatives with utilities or large enterprise partners.</li><li>Willingness and ability to travel up to 50% within the U.S.</li></ul> Requirements: Preferred Qualifications <ul><li>Bachelor’s degree in business, Engineering, or related field; advanced degree preferred.</li><li>Experience with strategic account management in the utilities or energy sector.</li><li>Knowledge of demand response programs, VPPs, and distributed energy resources (DER).</li><li>Familiarity with HVAC systems and battery technologies.</li><li>Demonstrated ability to execute consultative sales strategies and grow value for utility customers.</li><li>Direct experience in sales or account management with utilities.</li><li>Highly organized and capable of managing multiple priorities in ambiguous environments.</li><li>Strong negotiation and contract review skills.</li><li>Proven leadership and cross-functional collaboration capabilities.</li><li>Excellent written and verbal communication skills.</li><li>Program management experience and a strong record of leadership and influence are a plus.</li></ul>

Responsibilities: <ul><li>Incident Management: Efficiently assess, investigate, and manage security incidents throughout their lifecycle, determining root cause and impact.</li><li>Log Analysis: Conduct comprehensive analysis of security logs and data to identify and correlate malicious activity.</li><li>Incident Response Leadership: Lead incident response efforts, contribute to the development and maintenance of incident response plans, and coordinate effectively with relevant stakeholders.</li><li>Technology Evaluation: Conduct thorough Proof of Concept (PoC) and Proof of Value (PoV) assessments of prospective security tools to determine their efficacy and suitability.</li><li>Project Management: Apply project management principles to plan, execute, and monitor the implementation of security tools and strategic initiatives.</li><li>Technical Communication: Articulate complex technical information clearly and concisely to both technical and non-technical audiences.</li><li>Cross-functional Collaboration: Collaborate effectively with diverse teams to facilitate incident resolution and the implementation of security solutions.</li><li>Continuous Improvement: Conduct post-incident reviews to identify lessons learned and recommend enhancements to prevent future occurrences.</li><li>Security Tool Proficiency: Utilize tools such as EDR and SIEM for in-depth investigations and analysis.</li><li>Availability: Respond to security incidents on a 24x7 basis during escalations and participate in a rotational on-call schedule, including weekends and public holidays.</li><li>Additional Responsibilities: Undertake other cybersecurity-related tasks as directed by team leadership.</li></ul> Requirements: <ul><li>Bachelors degree in Computer Science, Information Security, or a related discipline, or equivalent professional experience.</li><li>A minimum of eight (8) years of demonstrable experience in cybersecurity incident response.</li><li>Comprehensive understanding of network protocols, operating systems, and fundamental security principles.</li><li>Proven ability to analyze security logs and network traffic effectively.</li><li>Exceptional problem-solving, analytical, and communication skills (both written and verbal).</li><li>Experience in conducting Proof of Concept (PoC) or Proof of Value (PoV) evaluations of security technologies.</li><li>Demonstrated knowledge and application of project management principles.</li><li>Familiarity with security tools and technologies, including CrowdStrike EDR and Splunk.</li><li>Relevant professional certifications, such as CISSP, GCIH, or CEH, are highly desirable.</li></ul>

Responsibilities: <ul><li>Actively participate and undertake and impact assessment on changes implemented through the project in SAP applications.</li><li>Installation and upgrades of SAP systems.</li><li>Hands on experience in HANA installation, upgrades, troubleshooting issues.</li></ul> Requirements: Skills Required: <ul><li>Individual should possess good Basis Administration skills in ECC, GTS, SCM, BI, PI &amp; Solution Manager</li><li>Individual should be proactive in issue identification and resolution as well as performance tuning of the systems</li><li>Individual should have work experience in implementation projects</li><li>Individual must have the ability to work with diverse SAP teams such as ABAP, Performance Team and Production Support</li><li>Individual must operate independently with minimal direction.</li><li>Knowledge in HANA, Oracle &amp; UNIX</li></ul> Education: <ul><li>Bachelors degree, or foreign equivalent, in Computer Science, Information Management System, or any Engineering field.</li></ul> Experience: <ul><li>Minimum (5 to 8) years professional experience in SAP BASIS.</li></ul>

Responsibilities: <ul><li>Preparation of documentation and conduct CDD in a timely manner</li><li>To liaise with RMs on the required documentation</li><li>Ensure that ongoing CDD reviews are conducted in tandem with internal process and policies</li><li>Ensure data accuracy in systems and documentation</li><li>Extraction of data from worksheets and reports for distribution to respective Business segments for necessary follow-up actions</li><li>Assisting BUs to respond to various CDD enquiries, which may originate from the local authorities or from correspondent banks, over client’s profile</li><li>Perform screening assessment and escalate material hits, where applicable for further clearance.</li><li>Assisting the Team Leader in providing regular statistics and presentations for updating to Senior Management</li><li>Participating in ad-hoc assignments and projects, e.g., audit, user acceptance testing etc. where required</li><li>Providing advisory support to the BUs in CDD related matters, where applicable</li></ul> Requirements: <ul><li>Tertiary holder and above</li><li>Prior working experience of at least 4-6 years in KYC / CDD roles.</li><li>Detail-oriented, yet able to think flexibly and independently to resolve problems</li><li>Knowledge of MAS regulations will be an added advantage.</li><li>Maintaining a high degree of knowledge in MAS 626 regulations and associated regulatory requirements for AML/CFT and Sanctions.&nbsp;</li><li>Emotionally mature and able to communicate maturely and independently with various stakeholders within the Bank</li><li>Comfortable with data handling, and able to perform functions on Excel, such as VLOOKUP, Pivoting and generating various graphs / charts, etc.</li><li>Attentive to details with a strong sense of interest in developing a career as a KYC / CDD specialist</li><li>Good command of both written and spoken English. The ability to speak / read additional languages is an advantage</li><li>Able to raise sensitive or potentially contentious issues in a constructive manner to arrive at appropriate solutions</li><li>Self-driven and a team player with strong interpersonal skills to communicate, influence and negotiate</li><li>Certification as an AFC specialist (e.g., CAMS / Diploma in AML, Governance and Risk) with a recognized institution will be an advantage</li><li>Proficient in Mandarin is an added advantage</li></ul>

Responsibilities: <ul><li>Support the Head AFC Ops (COE) in taking ownership, accountability, and execution in overall AML CDD strategic program for the Corporates &amp; Investment Banking segment.</li><li>Consistently review &amp; work with key stakeholders to enhance work processes to achieve operations efficiency while ensuring consistent interpretation and implementation of&nbsp;</li><li>Group Compliance AML/CFT policies and framework</li><li>Revise and update local SOP and workflow processes for operational efficiency and effectiveness</li><li>Provide timely management reporting and conduct AFC related training to the team</li><li>Highlight of potential concerns / risks and proactively share best risk management practices.</li><li>Ensure agreed SLAs supported by the teams are met</li><li>Responsible for checking and signing off complex and high-risk customers due diligence profiles for all jurisdictions</li><li>Work with Head AFC Ops (COE) and Group AFC Ops function to manage queries during External / Internal Audit, Group Compliance and Regulatory Audit for favourable review outcomes</li><li>Oversight and management of the KYC teams performing CDD fulfillments to meet with&nbsp;</li><li>Bank and Regulatory requirements pertaining to the customer’s life cycle with the Bank.</li><li>Focus on procedures and processes to enable the KYC teams to achieve monthly satisfactory score for Key Operational Risk Indicator (KORI) metrics</li><li>Provide oversight to ensure alignment of bank management responsibility and principles for effective risk and controls and connectivity across the teams and with Group AFC Ops</li><li>Manage business efficiency of Overseas Branch Entities via centralization platform by ensuring relevant policies and standards are continuously reviewed and updated to reflect relevant changes and best practice</li><li>Swift KYC Registry maintenance of Bank’s counterparties through the uploading of Bank’s information and responding to RFIs from counterparty Banks’</li><li>Support Group AFC Ops in FACTCA and CRS reporting matters</li></ul> Requirements: <ul><li>A strong track record in risk and regulatory matters pertaining to Know Your Customer (KYC) and financial crimes risks and typologies in ensuring customer due diligence is executed appropriately, with a clear thought process, rather than a tick box exercise.</li><li>At least 10 years of relevant experience in KYC / CDD.</li><li>Experienced in analyzing and quantifying complex strategic issues tied to AML CDD / transactions / activities surveillance.</li><li>To demonstrate relevant experience in the management of people and relationships via supervisory experiences and proven leadership ability. Including the skills to develop, coach and grow teams</li><li>Able to advise senior stakeholders with great skill and a level of confidence, knowledge and stature to provide advice in the handling of customers’ due diligence requirements</li><li>Strong at influencing thinking and behaviors that align with the Bank’s commitment to financial crimes, with the highest level of integrity and the ability to balance commercial objectives with the exercise of independent and prudent judgement</li><li>Certification as an AML specialist (e.g., CAMS / Diploma in AML) with a recognized institution will be an advantage</li></ul>

Responsibilities: Administrative Support: <ul><li>Provide administrative support to the Plant Manager, including calendar management, scheduling meetings, and arranging travel.</li><li>Prepare and manage correspondence, reports, presentations, and other documents as needed.</li><li>Manage the plant manager’s communications and act as a point of contact for both internal and external stakeholders.</li></ul> Document Management: <ul><li>Maintain and organize important plant records&nbsp;</li><li>Assist in the preparation and tracking of reports related to plant performance, operational costs, and production targets.</li><li>Ensure compliance with plant regulations and documentation standards.</li></ul> Coordination and Communication: <ul><li>Act as a liaison between departments ensures effective communication and smooth operations.</li><li>Coordinate plant-wide meetings, production schedules, and internal communications between staff and management.</li><li>Assist in the preparation and execution of plant meetings, taking minutes and ensuring follow-up on key action items.</li></ul> Data Analysis and Reporting: <ul><li>Assist in gathering, compiling, and analyzing plant performance data to help the Plant Manager&nbsp;</li><li>Prepare reports for the Plant Manager to track key performance indicators (KPIs), production performance, and safety metrics.</li></ul> Process Improvement: <ul><li>Assist with operational efficiency initiatives, providing administrative support to process improvement teams.</li><li>Help manage and track plant projects, ensuring they are completed on time and within budget.</li><li>Provide insights and suggestions to improve plant operations and reduce costs.</li></ul> Requirements: <ul><li>Bachelor’s degree in business administration, Management, or a related field.</li><li>Proven experience in administrative or business support roles, preferably in a manufacturing or industrial environment.</li><li>Strong organizational skills and the ability to prioritize multiple tasks.</li><li>Excellent communication skills (written and verbal).</li><li>Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).</li><li>Experience with data analysis and report generation is a plus.</li><li>Ability to work independently and as part of a team.</li></ul> Additional Skills: <ul><li>Knowledge of plant operations and manufacturing processes is advantageous.</li><li>Strong attention to detail and problem-solving skills.</li><li>Ability to handle confidential information with integrity.</li><li>Strong time-management skills and ability to meet deadlines</li></ul>

Responsibilities: Investigation Management <ul><li>Timely review and support to closing of OOS/OOT/Deviations/Market complaints/Customer notifications as an investigational SME Role.</li><li>Review and ensure identified Root cause/Hypothesis is based on sound scientific Rationale and evidence.</li><li>Review and ensure Investigation order is proper and logical.</li><li>Review and ensure Investigation articulation is proper and not Misleading /Ambiguous.</li><li>Review and ensure Identification of CAPA’s is consistent with investigation findings</li><li>Provide appropriate rating to Root cause investigation based on Hypothesis, Investigation order, Investigation articulation and Identification of CAPA’s.</li><li>Undertake continuous trainings and developments from an outcome of Investigations and CAPA’s.</li><li>Implementation of best practices in Investigation review mechanism, policies, processes and procedures to aid and improve operational performance and Quality Metrics.</li><li>Support to Implement all relevant procedures described in the Quality Management System (QMS) like Deviation, RCI, Complaint management etc.,</li><li>Develop and maintain strong relationships with internal and external stakeholders to ensure optimal performance.</li><li>Work collaboratively, negotiate and engage with key stakeholders to facilitate delivery and compliance with the quality strategy.</li><li>Review and identify areas of improvement in the investigations.</li><li>Ensure the compliance with current industrial practices and constantly meet the regulatory requirement with zero integrity issue.</li></ul> Workload Management&nbsp; <ul><li>Coordinate workload sharing with Investigators team and develop action plans to improve timeline and quality of investigations</li><li>Prepare monthly report of the issues, work done, any employee related issues and conduct bi-weekly audits of the analyst’s notebooks.</li></ul> Staff Development	 <ul><li>Evaluate potential candidates for Investigation team, performance evaluation of direct reports.</li></ul> Requirements: Education &amp; Experience&nbsp; <ul><li>Bachelor’s degree in pharmacy, Chemistry, Biotechnology, or related scientific discipline (master’s preferred)</li><li>10+ years of experience in pharmaceutical manufacturing, quality, or compliance roles, including investigation management</li><li>Prior experience leading teams and conducting root cause analysis for deviations, OOS/OOT, and quality events</li><li>Working knowledge of FDA, EU, and other global regulatory requirements Demonstrated management and leadership experience with strong interpersonal and influencing skills.</li></ul> Knowledge <ul><li>Proficiency in a body of information required for the job e.g. knowledge of FDA regulations, GMP/GLP/GCP, Lean Manufacturing, Six-Sigma, etc.</li><li>In-depth understanding of cGMP regulations, 21 CFR Part 211, ICH Q9/Q10 principles</li><li>Strong knowledge of manufacturing and QC processes for solid oral dosage forms, non-sterile liquids and semi-solid dosage forms</li><li>Familiarity with investigation tools and techniques (e.g., 5 Whys, Fishbone, FMEA)</li><li>Experience with Quality Management Systems (e.g., TrackWise, MasterControl)</li><li>Skills &amp; Abilities Often referred to as “competencies”, leadership attributes, skills, abilities or behaviors that may be enterprise, functional or job specific e.g. coaching, negotiation, calibration, technical writing etc.</li><li>Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organizations goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.</li><li>Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.</li><li>Supervising People - Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates activities; is available to staff; provides regular performance feedback; develops subordinates skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills.</li><li>Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.</li><li>Demonstrated flexibility in carrying out varied assignments in a high-quality work environment.</li><li>Excellent written and oral communications skills with a strong emphasis on organizational capabilities.</li><li>Excellent analytical thinking and problem-solving skills</li><li>Excellent critical thinking and root cause analysis skills</li><li>Ability to work cross-functionally and influence without authority</li><li>Proven ability to meet deadlines while handling multiple investigations</li></ul> Physical Requirements <ul><li>Physical &amp; mental requirements e.g. lift 40 pounds, walk across plant/warehouse, business travel (% of time), driving as part of work responsibilities, etc.</li><li>Ability to work on-site full-time in both office and GMP environments</li><li>Sit or stand for extended periods; walk between manufacturing and laboratory areas</li><li>Ability to occasionally lift or move materials up to 25 pounds</li><li>Use of personal protective equipment (PPE) as required Investigation Management</li></ul>

Responsibilities: <ul><li>Strategy and Vision: Develop and execute a forward-thinking EUC strategy aligned with the overall IT and business objectives.</li><li>Identify emerging technologies and trends to enhance the end-user experience and drive innovation.</li><li>Service Delivery and Management: Oversee the delivery and management of all end-user computing services, including desktop support, laptop management, mobile device management (MDM), virtual desktop infrastructure (VDI), software deployment, and collaboration tools.</li><li>Team Leadership and Development: Lead, mentor, and develop a high-performing EUC team. Foster a collaborative and results-oriented work environment.</li><li>Manage team resources, budgets, and performance.</li><li>End-User Experience: Champion the end-user experience, ensuring that services are user-friendly, reliable, and meet the needs of the business.</li><li>Implement mechanisms for gathering user feedback and continuously improving services.</li><li>Security and Compliance: Ensure the security and compliance of all end-user devices and systems, adhering to company policies and industry best practices.</li><li>Collaborate with the security team to implement and enforce security measures.</li><li>Asset Management: Oversee the procurement, deployment, maintenance, and disposal of Client’s end-user hardware and software assets.</li><li>Ensure accurate inventory management and cost-effectiveness.</li><li>Vendor Management: Manage relationships with relevant technology vendors, ensuring service level agreements (SLAs) are met and value for money is achieved.</li><li>Evaluate and select new vendors as needed.</li><li>Collaboration and Communication: Collaborate effectively with other IT departments (e.g., Infrastructure, Security, Applications) and business stakeholders to ensure seamless integration of EUC services.</li><li>Communicate effectively with all levels of the organization on EUC-related matters.</li><li>Problem Management and Resolution: Oversee the resolution of complex end-user issues, ensuring timely and effective solutions.</li><li>Implement proactive measures to prevent recurring problems.</li><li>Budget Management: Develop and manage the EUC budget, ensuring cost-effective operations and investments.</li><li>Project Management: Oversee the execution of key Technology projects from initiation to successful completion, defining project scope and objectives, develop project plans and ensuring on-time and within-budget delivery while maintaining exceptional quality.</li></ul> Requirements: <ul><li>Bachelors degree in Computer Science, Information Technology, or a related field. Masters degree preferred.</li><li>Minimum of 20 years of progressive experience in IT, with at least 10 years in a leadership role managing end-user computing services.</li><li>Strong technical knowledge of end-user hardware, operating systems (Windows, macOS), mobile platforms (iOS, Android), desktop virtualization technologies (e.g., Citrix, VMware Horizon, Windows365), collaboration tools (e.g., Microsoft 365) and Video Conferencing technologies (Crestron, Microsoft Teams Room).</li><li>Experience with modern device management tools and methodologies (e.g., Intune, Jamf).</li><li>Solid understanding of ITIL frameworks and service management principles.</li><li>Excellent leadership, communication (written and verbal), interpersonal, and presentation skills.</li><li>Strong problem-solving and analytical skills.</li><li>Ability to work effectively in a fast-paced and dynamic environment.</li><li>Experience managing budgets and vendor relationships.</li></ul>

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179 product knowledge Jobs found

Preventive Maintenance Manager

Sr. Account Executive

Utilities Account Manager

Cybersecurity Incident Response & Technology Specialist

SAP Basis Administrator and HANA Support

Team Member (Vice President)

Team Lead (Vice President)

Business Support Supervisor II

Site Investigation Lead, Quality Assurance

EUC Operations Lead

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Preventive Maintenance Manager

Sr. Account Executive

Utilities Account Manager

Cybersecurity Incident Response & Technology Specialist

SAP Basis Administrator and HANA Support

Team Member (Vice President)

Team Lead (Vice President)

Business Support Supervisor II

Site Investigation Lead, Quality Assurance

EUC Operations Lead

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow is on a mission to connect companies with the best talent across the globe.