Client Advisor

Technical Delivery Manager ( Actimize ) - Comp Tech – VP2

Technical Delivery Manager, Core Banking - VP1 / VP2

Engineer, Senior (Process Development -Microacoustics Lithography)

Service Manager

On-Premises Activator (Aperol)

Sr. Manager, Quality & Reliability Engineering

Customer Service Specialist

Staff/Principal Engineer, NAND TD, RDA

Responsibilities: <ul><li>Engage with potential customers on frequent basis to maintain relationship and generate opportunities for sale.</li><li>Count and maintain the account of stock daily by managing the record of the opening stock and closing stock in the section allocated Report the sold sock and ensure the stock replenishment.</li><li>Develop and maintain relationship and network with competitors to leverage leading practices &amp; learning to improve store level processes.</li><li>Collate and relay customer feedback to the corporate teams like the merchandising, retail operations etc. to improve customer satisfaction and store ratings.</li><li>Manage customer queries and complaints as per the company guidelines.</li></ul> Requirements: <ul><li>2–4 years of retail sales experience, preferably in luxury retail, jewellery, fashion, watches, or premium lifestyle brands, with strong customer engagement and sales skills.</li><li>Proven ability to achieve sales targets by understanding customer needs, recommending suitable products, and delivering an exceptional end-to-end shopping experience.</li><li>Experience in retail store operations, including stock management, visual merchandising, inventory control, billing, and adherence to store SOPs.</li><li>Strong customer service and relationship management skills, with the ability to handle customer queries, resolve complaints, and build long-term customer relationships while maintaining high service standards.&nbsp;</li><li>A Bachelors degree (Graduation) is mandatory and is an essential eligibility criterion for candidates applying for this position.</li></ul>

Responsibilities: <ul><li>Plan technical deliverables (including any system enhancements and upgrades) to meet project’s requirements within allocated budget and schedule</li><li>Plan &amp; collaborate across different application teams to manage technical dependencies of the solution</li><li>Plan, monitor and manage risks/issues related to technical delivery</li><li>Provide status update related to technical delivery to Project Manager (PM)/ Program Manager</li><li>Partner with System Analysts, Functional Business Analysts and SME’s to collate, understand and finalize functional and technical requirements</li><li>Provide Systems input to specification phase (effort estimates, high level delivery plan) based on impact assessment etc</li><li>Partner with Development Manager in managing application teams to build the enhancements</li><li>Partner with Test Manager to ensure completion of System Integration Testing (SIT), User Acceptance Testing (UAT), performance / load testing and application security testing with quality results</li><li>Prepare and manage technical implementation plan across application teams - coordinate technical implementation activities across application teams to ensure non-event production cutover and adequate post implementation support</li><li>Escalate issues that impacts project schedule on timely basis and propose workarounds/resolutions</li><li>Provide timely updates and report to management.</li></ul> Requirements: <ul><li>Degree in Computer Science, Engineering or similar domain; Additional professional/technical qualifications will be advantageous although not mandatory</li><li>Proven working experience in project delivery or equivalent role with at least 6 years’ relevant experience in large and complex organizations preferably in the area of Banking and Finance.</li><li>Leadership experience in managing IT delivery teams and implementing large-scale project</li><li>Experience in actual systems development work, with prior coding, functional and technical specifications, systems development and testing experience Tools - JIRA, Confluence, MS Project, Excel, Visio</li><li>Good knowledge in AML policies, procedures, products and industry practices preferred</li><li>Good understanding and experience in software development cycle (Waterfall or Agile best practices)</li><li>Highly effective communicating with technical stakeholders, proficient communicating with non-technical stakeholders</li><li>Good problem solving, analytical, synthesis, system thinking and solutioning skills</li><li>Strong negotiation skills and vendor management skills</li><li>Experience in vendor product management will be an added advantage</li><li>Proficient knowledge in SQL/Oracle and/or Compliance related capabilities</li><li>Experience with UNIX and/or Windows operating system will be an added advantage</li></ul>

Responsibilities: <ul><li>Project delivery management</li><li>Plan technical deliverables (including any system enhancements and upgrades) to meet project’s requirements within allocated budget</li><li>Manage and coordinate across different application teams to manage technical dependencies of the solution</li><li>Monitor and manage risks/issues related to technical delivery</li><li>Provide status update related to technical delivery</li><li>Report to Program and/or Project Manager for the strategic programs</li><li>Partner with Functional Business Analysts, System Analysts &amp; subject matter experts to understand and implement functional and technical requirements</li><li>Provide systems input to specification phase (e.g., effort estimates, high-level delivery plan) based on impact assessment</li><li>Partner with Domain Architects, Development Manager, and Security Architect to ensure solution design complies with enterprise design principles, security and control standards</li><li>Partner with Development Manager in managing application teams to build the enhancements</li><li>Partner with Test Manager to ensure completion of SIT, UAT testing, performance/load testing and application security testing with quality results</li><li>Work with IT Security team to facilitate completion of penetration testing and remediation of findings in accordance with Mitigation Plan</li><li>Prepare technical implementation plan across application teams</li><li>Coordinate technical implementation activities across application teams to ensure production cutover and adequate post-implementation support</li></ul> Requirements: <ul><li>At least 9 years’ experience in relevant Banking / Information Technology</li><li>Knowledge in IBM AS400 platform, RPG, CL &amp; COBOL programming, ALDON.</li><li>Good understanding and experience in of Software Development Life Cycle (SDLC)</li><li>Knowledge in Agile development methodology</li><li>Silverlake’s banking software suite is a plus</li><li>Bachelor’s Degree in related Information Technology disciplines; Additional professional/technical qualifications will be advantageous although not mandatory</li><li>Exposure to DevOps methodologies and tools</li></ul>

Responsibilities: Technology Development: <ul><li>Lead and/ or co-work with global process cluster on the development of next generation lithography for microacoustics filter and wafer-level packaging from concept to qualification and manufacturing release.</li><li>Define process requirements, success criteria, design of experiments (DOE), and characterization plans.</li><li>Drive root cause analyses, failure mechanism studies, and improvement loops to achieve performance, yield, and reliability targets.</li><li>Translate product requirements into process specifications and control strategies.</li></ul>&nbsp;Technology Transfer &amp; Ramp: <ul><li>Work with project leader on technology transfer – from pilot line to high volume manufacturing. Adapts to shifting priorities while ensuring deadlines are met.</li><li>Lead and drive technical discussions to onsite process transfer activities, including documentation (PFMEA, etc), training, process replication, and equipment matching.</li><li>Work with process cluster on establishing critical process windows, statistical control limits, and ramp readiness criteria.</li><li>Coordinate and report ramp performance tracking (yield, scrap, cycle time, tool capability) and drive closure of gaps.</li></ul> Requirements: <ul><li>Bachelor’s or Master’s degree in Engineering (Materials Science, Chemical Engineering, Microelectronics or related fields).</li><li>4+ years of experience in industry environment with broad lithography exposure in handing KrF/ I-line scanner</li><li>Hand-on experiences in metrology including CD-SEM, Overlay, etc.</li><li>Strong lithography skills set on lithography theory, characteristics of photo-resist and corresponding applications, process set-up, optimization and margin improvement.</li><li>Strong skills in DOE, SPC, data analytics, FMEA, troubleshooting.</li><li>Excellent communication, technical documentation, and stakeholder management skills.</li></ul>

Responsibilities: Technical: <ul><li>Collaborate with the MAgNA Tech support team to promptly resolve dealer service &amp; parts issues and improve customer satisfaction.</li><li>Provide regional and on-site system training to aid in troubleshooting and repairing equipment.</li><li>Work with the Dealer Service team to advance the Service Management Development and Certification Program.</li></ul> Dealer Development: <ul><li>Participate in the new dealer selection and onboarding processes.</li><li>Conduct capability assessments for dealers and develop action plans to enhance their performance.</li><li>Ensure dealer participation in required technical training and certification programs for products.</li><li>Train dealer service and parts personnel on systems (Dealer portal, mTAR, EPC, mWarranty, etc.).</li><li>Assist dealerships in improving absorption rates through increased sales.</li></ul> Parts &amp; Service: <ul><li>Collaborate with the parts aftersales team and dealer parts team to meet parts purchase targets for the region.</li><li>Basic understanding of Service&amp; parts Operations management and KPIs</li><li>Promote the usage of our client OEM service parts within assigned dealerships.</li><li>Increase dealership participation in parts programs and promotions.</li><li>Provide technical assistance related to parts to dealerships.</li></ul> Quality, Warranty &amp; Campaigns: <ul><li>Ensure dealers personnel are trained in warranty processes and procedures.</li><li>Monitor campaign completion and advocate for 100% closure on all safety-related issues.</li><li>Administer the goodwill policy in alignment with customer, dealership, and our client interests, adhering to budgetary constraints.</li><li>Conduct regular warranty audits to ensure compliance with warranty policy.</li><li>Report field issues and repeated failures to the quality team.</li></ul> Requirements:&nbsp; Education: <ul><li>Bachelor’s Degree and experience in agriculture, or construction industry.</li></ul> Required Qualifications: <ul><li>Minimum 5+ years of Aftersales experience in the agricultural, construction, automotive industry.</li><li>Knowledge of dealership operations and working with dealers</li><li>Good understanding of service and parts operations management</li><li>Strong Technical knowledge in Agricultural equipment’s</li><li>Excellent verbal and written communication skills for effective interaction with dealers and customers.</li><li>Ability to resolve technical problems across various domains, including mechanical, electrical, electronic, and hydraulic issues.</li><li>Intermediate to advanced knowledge of Microsoft Office Applications.</li><li>Ability to Tavel 75% of the time.</li><li>Valid driver’s license with a clean driving record.</li></ul>

Responsibilities: Account Recruitment &amp; Management <ul><li>Outlet recruitment according to the Aperol On-premise channel plan</li><li>CCM “Perfect Store” co-creation &amp; execution within the relevant On-Premise perimeter (from visibility to consumer’s and Trade activation)</li><li>Maximize the pre-during and post On Premise consumer journey.</li><li>Jointly responsible for help guide and identify the right typology of POS/demand space for our brands. Identify the most influential outlets and venues where to build close partnerships and brand building activities.&nbsp;</li><li>Responsible for coordinating with POS suppliers appointed by CCM for implementation and execution of different activities contained in the marketing plans.&nbsp;</li><li>Contribute to the delivery of the On-Premise commercial objectives</li></ul> Brand Training &amp; Advocacy <ul><li>Deliver training sessions for Trade and Consumers at new and existing venues.</li><li>Act as the face of the brand, representing Brand values and lifestyle across all customer touchpoints.</li><li>Host On-premise Aperol activations and events to increase brand awareness and consumer engagement.</li></ul> Monitoring, Reporting &amp; Insight <ul><li>Monitor and report on compliance with agreed promotional programs and pricing guidelines.</li><li>Track spending and ROI.</li><li>Systematic venues auditing to confirm visibility, product availability, brand standards, opportunities &amp; challenges.</li><li>Submit weekly, monthly, and quarterly reports according to KPIs provided.</li><li>Provide market insights and recommendations to the broader Team.</li><li>Work closely with distributors, agencies, and the wider company APMs Team to maximize brand impact.&nbsp;</li></ul> Requirements: <ul><li>Commercial Skills: Proven sales or CCM experience in beverages industry and/or hospitality.</li><li>Travel Availability: Willing to travel frequently within the country.</li><li>Independence and Priority Management: Ability to work independently and manage priorities across market.</li><li>Passion for the Industry: Enthusiasm for the spirits industry and advocacy.&nbsp;</li><li>Relationship-Building Skills: Strong skills in building and influencing relationships.&nbsp;</li><li>Communication Skills: Excellent communication and presentation abilities in English.&nbsp;</li><li>Motivation and Drive: Self-motivated, target-driven, and able to thrive in a fast-paced environment.&nbsp;</li><li>Team Player: Strong team player adaptable to diverse cultures.&nbsp;</li></ul>

Responsibilities: Account Recruitment &amp; Management <ul><li>Outlet recruitment according to the Aperol On-premise channel plan</li><li>CCM “Perfect Store” co-creation &amp; execution within the relevant On-Premise perimeter (from visibility to consumer’s and Trade activation)</li><li>Maximize the pre-during and post On Premise consumer journey.</li><li>Jointly responsible for help guide and identify the right typology of POS/demand space for our brands. Identify the most influential outlets and venues where to build close partnerships and brand building activities.&nbsp;</li><li>Responsible for coordinating with POS suppliers appointed by CCM for implementation and execution of different activities contained in the marketing plans.&nbsp;</li><li>Contribute to the delivery of the On-Premise commercial objectives</li></ul> Brand Training &amp; Advocacy <ul><li>Deliver training sessions for Trade and Consumers at new and existing venues.</li><li>Act as the face of the brand, representing Brand values and lifestyle across all customer touchpoints.</li><li>Host On-premise Aperol activations and events to increase brand awareness and consumer engagement.</li></ul> Monitoring, Reporting &amp; Insight <ul><li>Monitor and report on compliance with agreed promotional programs and pricing guidelines.</li><li>Track spending and ROI.</li><li>Systematic venues auditing to confirm visibility, product availability, brand standards, opportunities &amp; challenges.</li><li>Submit weekly, monthly, and quarterly reports according to KPIs provided.</li><li>Provide market insights and recommendations to the broader Team.</li><li>Work closely with distributors, agencies, and the wider Campari APMs Team to maximize brand impact.&nbsp;</li></ul> Requirements: <ul><li>Commercial Skills: Proven sales or CCM experience in beverages industry and/or hospitality.</li><li>Travel Availability: Willing to travel frequently within the country.</li><li>Independence and Priority Management: Ability to work independently and manage priorities across market.</li><li>Passion for the Industry: Enthusiasm for the spirits industry and advocacy.&nbsp;</li><li>Relationship-Building Skills: Strong skills in building and influencing relationships.&nbsp;</li><li>Communication Skills: Excellent communication and presentation abilities in English.&nbsp;</li><li>Motivation and Drive: Self-motivated, target-driven, and able to thrive in a fast-paced environment.&nbsp;</li><li>Team Player: Strong team player adaptable to diverse cultures.&nbsp;</li></ul>

Responsibilities: <ul><li>Lead a global team of Advanced Quality Engineers in support of all new product introductions for a Strategic Product Line Portfolio within the Digital Data Networks (DDN) business unit. Lead all AQE activities from project inception to product launch and introduction.</li><li>Participate in the project Kick-off Meetings, support project team development for internal requirements, customer specific requirements, Risk Priority Number (RPN) reductions, analyze SPC data, etc.</li><li>Serve as the liaison between engineering and the plants on new product introductions to ensure robust process capability on all programs.</li><li>Attend project meetings and APQP driven events with the customers and the Project/Program Management Team.</li><li>Document the results for specific program characteristics and ensure the internal and external requirements are met including deviations.</li><li>Accountable for developing and driving on time delivery of Control Plans, Capability Studies, Part drawings, Inspection Instructions, Gage design and R&amp;R, DFMEAs, PFMEAs, AFMEAs for all assigned projects. Ensure the products developed are Designed for Manufacturing &amp; Assembly (DfMA) and are launched capably of meeting internal requirements and customer requirements.</li><li>Understand product requirements and define/approve Design Validation Test (DVT) and quality plans to ensure products meet the product specifications.</li><li>Authorize and approve that all Design Validation Test (DVT) results meet product specifications and customer requirements.</li><li>Actively participate in early product Concept Reviews and Design Review meetings with the Product Development Engineering (PDE) for the assigned product, related tooling and fixturing, and overall quality plans.</li><li>Generate and/or champion 8-Ds for the prototype process including 8-Ds for problem solving, test failures, and prototype failures.</li><li>Complete the Change Control process and identify special characteristics for projects/programs.</li><li>Work in conjunction with the Manufacturing Process Development Engineering (MPDE) teams to ensure the manufacturing process and equipment meets the product’s defined quality level and that the process also meets the capability levels identified for the product and project.</li><li>Assemble and submit PPAP package on time to the customer specific requirement.</li><li>Team with Supplier Quality Engineers to conduct and analyze process capability studies in support of Final Tool Approval (FTAR) for all tools and production lines associated with the project using the Comprehensive Tool Approval Report (CTAR), support completion of Supplier PPAPs.</li><li>Perform Six Sigma Capability Analysis of new equipment/processes to reduce variation.</li><li>Regularly reports to executive management on the overall performance and effectiveness of the Global Supplier Quality Program.</li><li>Drive high performance organization by providing your team routine coaching and feedback, holding your team accountable to meet performance objectives, and providing meaningful development to increase individual/team capability.</li><li>Manage employee well-being by prioritizing work, effectively managing resource loading, and providing flexibility to enable employees to successfully balance their work and personal lives.</li><li>Drive organization effectiveness by structuring your organization in a way that best enables the BU strategy, maximizes resource efficiency and productivity, and provides role clarity and clear lines of accountability.</li><li>Manage the talent in your organization to support the business now and to proactively prepare for the future by identifying organization skillset/role gaps, implementing plans to fill any skillset/role gaps, and assessing current talent fit to ensure the right talent is matched to the right roles to best meet the needs of the business.</li></ul> Requirements: <ul><li>Bachelor/ Master’s degree in technical discipline (Electrical Engineering, Electronics, Mechatronics)</li><li>10+ years of Experience in Quality, Advanced Quality Engineering, and working in global organizations.</li><li>Experience managing engineering teams in cross-functional, multi-site global organizations to drive effectiveness across geographical boundaries and deliver projects with multiple dependencies and constraints.</li><li>Demonstrated ability to forge strong internal working relationships with senior functional counterpart leaders.</li><li>Experience in the use of Lean, Six Sigma, Design for Six Sigma (DFSS), Design for Manufacturability &amp; Assembly (DfMA), Kaizen, 8D and other advanced statistical methods including Design of Experiments (DoE), Statistical Process Control (SPC) and Process Capability (CpK) analysis techniques.</li><li>Comprehensive knowledge and understanding of departmental, company, and corporate procedures and systems, i.e. ISO9000, ISO9001, IATF16949, ISO14001, VDA, PPAP, DFMEAs, PFMEAs, APQP Gate Reviews, GD&amp;T.</li><li>Excellent verbal and written communication skills and the ability to interact professionally with customers, leadership, stakeholders, cross functional teams and subject matter experts.</li><li>Proven track record of being able to work on multiple demanding programs in parallel while maintaining on-time completion of all defined project tasks and deliverables.</li><li>Ability to prioritize responsibilities in a fast-paced dynamic work environment.</li><li>Willingness to travel as required, ~30%</li></ul>

Responsibilities: Quote and Order Management: <ul><li>Interface with Customers for Quote request or Price inquiries and approval</li><li>Submit quotation request for pricing team approval.&nbsp;</li><li>Sales order entry, order confirmation &amp; expediting orders.</li><li>Order change and backlog price adjustment</li><li>On-going Backlog Management</li><li>Shipment release and follow up</li><li>Report and support past due backlog reduction</li><li>NPI - follow up with PM/Plant/Finance for part master and cost setup</li><li>Handle Sample order</li><li>Process RMA / Goods replacement</li></ul> Customer Service: <ul><li>Handle customer enquiries &amp; complaints. Investigate and work with other departments to resolve customer issues in a timely manner.&nbsp;</li><li>Emails/Conference calls / Customer and company Plant Visits for critical delivery issues, expedition or projects.&nbsp;</li><li>Work out solutions on Customer’s special requirements, such as label, Customs process, packing &amp; etc.&nbsp;</li><li>NPS/VOC/Customer Service Survey Improvement Process. Identify and work on corrective actions to recurring issues.&nbsp;</li></ul> Customer Supply Chain Management: <ul><li>Initiate Stock Requisition for customer advance order or buffer stock.</li><li>Work with Planning team on capacity adjustment in order to fulfill Customer’s demands</li><li>Consignment Stock Management/ Customer demand forecast monitoring and accuracy analysis</li><li>Manage customer forecast/demand and inventory level, work with Supply Chain to fulfill customer demand.&nbsp;</li><li>Negotiate with Customer for VMI liability and deadstock compensation.</li><li>Resolve logistics and custom issues with relevant functions</li></ul> Customer Credit and Billing Management: <ul><li>Billing attainment</li><li>Follow up queries with Account Receivable</li><li>Coordinate with Finance and Customer to solve pass due invoices issue</li><li>Manage customer credit status &amp; escalate for any abnormal status</li><li>Apply credit release</li><li>Process Credit note / Debit Note</li></ul> Requirements: <ul><li>Bachelor’s degree or equivalent</li><li>2–3+ years in customer service / order management (manufacturing preferred)</li><li>Strong communication and stakeholder management skills</li><li>Experience handling customer complaints and resolution</li><li>Ability to work under pressure in a fast-paced environment</li><li>Proactive mindset with strong ownership and accountability</li><li>SAP knowledge preferred</li><li>Mandarin communication capability is a plus</li></ul>

Responsibilities: <ul><li>Own the site-level RDA strategy and annual roadmap aligned to NAND TD technology nodes.</li><li>Lead analysis of experimental and production flows to detect, classify, and trend systematic and random defects.</li><li>Establish, track, and report program health metrics (baseline health, detection rates, false positives, MTTR).</li><li>Direct fast containment for defect excursions: trigger tool quarantines, define hold criteria, and lead 8D corrective actions.</li><li>Architect inspection recipes and sampling strategies; optimize sensitivity, throughput, and cost of ownership.</li><li>Partner with Process Integration, Yield, and Data Science to correlate inspection signals to device performance and yield.</li><li>Influence supplier roadmaps; evaluate, qualify, and release next gen optical/e-beam inspection capabilities.</li><li>Standardize and disseminate Best Known Methods (BKM) across global TD and manufacturing sites.</li><li>Mentor, coach, and upskill engineers; develop succession plans and technical ladders within the RDA domain.</li><li>Champion safety and continuous improvement (CIP); drive kaizen/lean initiatives that improve cycle time and learning velocity.</li></ul> Requirements: <ul><li>Bachelor’s degree with 7+ years relevant semiconductor experience, or Master’s/PhD with 5+ years.</li><li>Minimum 3+ years hands-on RDA experience in semiconductor manufacturing or equipment engineering.</li><li>Demonstrated expertise in defect inspection, process monitoring, and yield learning.</li></ul> Technical Competencies <ul><li>Realtime Defect Analysis (RDA) systems and workflows.</li><li>Optical and e-beam inspection technologies.</li><li>Statistical data analysis, correlation development, and large dataset interpretation.</li><li>Semiconductor process integration and technology development.</li><li>Root cause analysis and systematic problem solving (e.g., 8D, DMAIC).</li><li>Leadership &amp; Behavioral Competencies</li><li>Recognized technical authority with the ability to influence without direct authority.</li><li>Strong mentoring and coaching mindset with proven talent development outcomes.</li><li>Clear, concise communication skills across technical and executive audiences.</li><li>Ownership-driven, execution-focused; comfortable operating in ambiguity.</li><li>Impact &amp; Success Measures</li><li>Reduced defect-related yield loss and faster learning cycles.</li><li>On-time qualification and adoption of next-generation inspection capabilities.</li><li>Uplift in organizational RDA skill depth and succession pipeline.</li><li>Alignment of inspection strategy and capability to future NAND nodes.</li></ul>

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Client Advisor

Technical Delivery Manager ( Actimize ) - Comp Tech – VP2

Technical Delivery Manager, Core Banking - VP1 / VP2

Engineer, Senior (Process Development -Microacoustics Lithography)

Service Manager

On-Premises Activator (Aperol)

On-Premises Activator (Aperol)

Sr. Manager, Quality & Reliability Engineering

Customer Service Specialist

Staff/Principal Engineer, NAND TD, RDA

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Client Advisor

Technical Delivery Manager ( Actimize ) - Comp Tech – VP2

Technical Delivery Manager, Core Banking - VP1 / VP2

Engineer, Senior (Process Development -Microacoustics Lithography)

Service Manager

On-Premises Activator (Aperol)

On-Premises Activator (Aperol)

Sr. Manager, Quality & Reliability Engineering

Customer Service Specialist

Staff/Principal Engineer, NAND TD, RDA

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.