Research Associate – II Nitrosamines

Manager – ADL GMP

Supervisor II Assembly

Product Manager

Senior Consultant – Commercial Solutions

Engineering Manager

Senior DevOps Engineer

Product Marketing Manager – IEEE (Grid Monitoring)

Regional Sales Manager - North Africa

Field Service Engineer

Job Overview: <ul><li>The Research Associate – II – Nitrosamines is responsible for conducting analytical research, method development, and risk assessment activities focused on nitrosamine impurities in pharmaceutical products.&nbsp;</li><li>The role supports regulatory compliance, safety assessment, and mitigation strategies in line with global regulatory requirements (such as those from the FDA, EMA, WHO, and ICH M7). This position requires a strong understanding of organic chemistry, analytical instrumentation, and impurity profiling.</li></ul> Responsibilities: <ul><li>Development, validation, and transfer of LC/MS methods for quantitative determination of Nitrosamine impurities (Small Molecules and NDSRIs) at ppm to sub-ppb levels</li><li>Design and execution of experiments to identify root causes of Nitrosamine formation and develop mitigation strategies</li><li>Perform chemical extractions of container closure systems and drug product solutions</li><li>Utilize advanced mass spectrometry techniques (LC-MS and GC-MS) for identification and quantification of Nitrosamines</li><li>Prepare technical reports and support documentation for regulatory filings</li><li>Collaborate with subject matter experts, supervisors, and cross-functional teams</li><li>Interpret analytical data, evaluate results, and incorporate findings into project goals</li><li>Maintain compliance with relevant Quality System Regulations and GxP standards</li></ul> Requirements: <ul><li>Experience: 6–10 years in analytical chemistry focused on Nitrosamines</li><li>Education: Master’s degree or equivalent experience; PhD preferred with relevant experience</li><li>Skills Required:</li><li>Proficiency in LCMS/GCMS instrumentation and troubleshooting</li><li>Strong knowledge of Nitrosamine chemistry and analytical techniques</li><li>Experience in method development, validation, and regulatory reporting</li><li>Ability to analyze complex data and draw meaningful conclusions</li><li>Good documentation and technical report writing skills</li></ul>

Role Description: <ul><li>The Manager –ADL, GM P is responsible for leading analytical development activities within a GMP-regulated environment, ensuring robust method development, validation, and transfer for pharmaceutical products.</li><li>This role plays a critical part in supporting product development, regulatory submissions, and commercial manufacturing by providing accurate and compliant analytical data.</li></ul> Responsibilities <ul><li>Lead and manage a team involved in method validation, method transfer, and postproduction studies (Freeze Thaw analysis, Photostability studies, Dilution studies, RLD Characterization, etc.) for 505b(2) and generic ANDAs.</li><li>Troubleshoot and resolve challenges during method validation and method transfer of new products from R&amp;D to manufacturing sites.</li><li>Support regulatory filings and respond to analytical function queries.</li><li>Ensure compliance with cGLP within the ADL GMP function.</li><li>Provide support during quality inspections by regulatory agencies at manufacturing plants.</li><li>Timely closure of LIR, NCR, CCN, CAPA and ensure implementation of corrective and preventive actions.</li><li>Ensure timely compliance with Pharmacopoeia updates.</li><li>Mentor, coach, and develop team members for task execution and personal growth.</li><li>Collaborate with external partners (CRO/CMO) for analytical testing execution.</li><li>Work cross-functionally with project management, regulatory affairs, formulation development, manufacturing, and quality control teams.</li></ul> Requirements: <ul><li>Education: Ph.D. OR MPharm.</li><li>Experience: 3–4 years of team handling experience.</li></ul> Skills Required: <ul><li>Strong knowledge of analytical method validation, method transfer, Pharmacopoeia compliance, cGLP, and documentation practices.</li><li>Sound understanding of analytical techniques with good learning agility.</li><li>Excellent technical writing and computer skills for data recording, protocol/report generation, and presentations.</li><li>Strong coordination, relationship management, and ability to work in multicultural teams.</li><li>Effective communication and team management skills.</li><li>Knowledge of latest quality and regulatory requirements.</li><li>Ability to delegate effectively and take autonomous decisions.</li><li>Critical thinking skills for problem-solving and decision making.</li></ul>

Responsibilities: <ul><li>To Plan and establish production work schedule to meet delivery times and best utilize company production capacity by releasing work orders.</li><li>Scheduling for materials and production in Coordination with staff throughout the company to ensure timely delivery to customers by obtaining agreement for product ship dates.</li><li>To take full responsibility of the shift in terms of management of staff, management of production and quality targets and to ensure the smooth running of the production processes, produced within the shift in line with the company’s quality systems, processes and procedures.</li><li>To demonstrate excellent people management skills to develop and motivate direct reporting staff and to ensure that Health and Safety rules and regulations are adhered during the shift in line with the companies Health and Safety policy.</li><li>Confer with other supervisors and managers to coordinate operations and activities within or between departments.</li><li>Monitor, measure, and report on production related process performance/KPI’s, general issues and ensure the team is self-managed (SMT) on problem solving and troubling shooting skills to identify root causes and take fast effective action to resolve the problems in hand.</li><li>Assist in maintaining stock rooms and inventory accuracy and participate in physical inventory counts.</li><li>Demonstrate customer centric approach and adherence to customer expectations to promote a positive company image.</li><li>Responsible for on-the-job training of directs. Play active role in the TEOA plan/Kaizen initiative to achieve plans for future growth within the company.</li><li>Set departmental process and link to ISO procedure.</li><li>Stake holder Management</li></ul> Requirements:&nbsp; Professional Experience <ul><li>5 to 7 Years of experience in the same field and industry.</li><li>Bachelor’s degree in mechanical or Electronics Engineering</li><li>Advanced skills with Microsoft Office, especially Excel</li></ul>&nbsp;Leadership Experience: <ul><li>Deep understanding and professional experience of people management.</li><li>Excellent communication and convincing skills</li><li>Self-driven and detail-oriented</li><li>Desire to solve problems with analytical thinking</li><li>Good at people management and execution skills</li><li>Strong organizational skills and a team player</li></ul>&nbsp;Project Experience: <ul><li>Expert in material and production planning.</li><li>Knowledge of SAP</li><li>Quality and Environmental Management System knowledge</li><li>Excellent people management skills to develop and motivate direct reporting staff and to ensure that Health and Safety rules and regulations are adhered to during the shift in line with the companys Health and Safety policy</li><li>Assist in maintaining stock rooms and inventory accuracy and participate in physical inventory counts.</li><li>Play an active role in the TEOA plan/Kaizen initiative to achieve plans for future growth within the company.</li></ul>&nbsp;Qualifications: <ul><li>Bachelor of Science or above degree and an engineering background.</li><li>Preferably Mechanical, Electrical/Electronics, and Industrial Engineer</li></ul>&nbsp;Other Requirements: <ul><li>3-5+ years’ experience as a practitioner as an Engineer.</li><li>Knowledge in Mechanical, Electrical, and Pneumatic drawings.</li><li>Solid understanding of health and safety regulations and practices.</li><li>Strong decision-making and problem-solving skills.</li><li>Excellent communication and interpersonal skills.</li><li>Computer literate with capability in email, MS Office, and related communication tools.</li><li>Knowledge in various machines from Stamping, Molding, Plating, and Assembly.</li></ul>

Role Description: <ul><li>The Product Manager develops and helps execute product-level strategies.</li><li>Strategies will be based on market analysis, company objectives and product profitability, and will include recommendations on market share targets and customer bid tactics.</li><li>This position will also develop forecasts for existing and new products and work cross-functionally with Finance, Sales, Supply Chain, Portfolio Management and Regulatory.</li><li>The role requires having oversight of the commercialized products and near-term launches, providing inputs to long-range business cases and plans, and preparing support documents &amp; analytics for execution of sales activities.</li></ul> Responsibilities: Product Strategy <ul><li>Analyze market landscape using IQVIA and other data sources.</li><li>Recommend market share targets based on current share, # of competitors, cost position, supply capabilities and other factors.</li><li>Maintain product dashboard that provides relevant information to management and cross-functional team.</li></ul> Forecasting &amp; S&amp;OP <ul><li>Update and provide by-sku / by-customer forecasts to Finance and Supply Chain for use in official financial forecasts, incentive comp and supply plan forecasts.</li><li>Calculate and report forecast accuracy and customer award compliance measures.</li><li>Develop new forecasting tools and optimize existing models.</li><li>Support the Sales and Operations Planning (S&amp;OP) process reviews.</li></ul> New Products&nbsp; <ul><li>Co-lead the launch preparation process with the Launch Management team.</li><li>Work closely with Portfolio Management on business cases in order to prioritize launch sequencing and justify development/licensing/acquisition of new products.</li></ul> Other Commercial Operations Support <ul><li>Provide supporting documentation to Sales team such as sell sheets, analysis and other items needed to execute sales tactics.</li><li>Co-ordinate with cross functional team and ensure product information updated on our client portal.</li><li>Work with sales team and consultant to create and maintain VA website login.</li><li>Other items as assigned/identified.</li></ul> Requirements: Education &amp; Experience <ul><li>Bachelor’s degree in business, Finance, Analytics preferred.</li><li>MBA or masters degree in Analytics/Statistics preferred.</li><li>Minimum 3 years of generic pharmaceutical industry experience in inline/pipeline forecasting or Data Analytics.</li><li>Intellectual curiosity to go beyond the numbers/bring strategic ideas and insights.</li><li>Strong technical skills to build analytical tools, leverage secondary data and rollout plans.</li></ul> Knowledge <ul><li>Expert with MS office Suite, primarily MS Excel?Experience with SAP, Salesforce and IQVIA a plus.</li></ul> Skills &amp; Abilities <ul><li>Self-direct activities based on general direction given.</li><li>Handle multiple projects in a fast-paced team environment.</li><li>Identify priorities based on profitability and company objectives.</li><li>Create detailed business analysis, outlining problems, opportunities, and solutions.</li><li>Excellent analytical, mathematical, and creative problem-solving skills</li><li>Collaborate cross-functionally with Sales, Finance and Procurement colleagues to develop, analyze and implement strategic plans that maximize profitability.</li><li>Develop and maintain decision support systems that collect and synthesize sales data into knowledge that drives management decisions including resource allocations, opportunity identification, performance against expectations, and sales incentives.</li><li>Expand knowledge and experience by regular engagement with key stakeholders to understand business processes, policies, strategies and evolving business trends.</li><li>Interact with the team, management, and across departments to communicate changes to both current and proposed forecast changes.</li><li>Provide feedback and follow up communications across organization on any issues or market challenges.</li><li>Closely monitor the changing competitor landscape, turning insights into actionable and appropriate product strategies.</li><li>Review and recommend key products to stimulate profitable sales.</li><li>Ability to perform product profitability analyses and run multiple, complex scenarios and present to management for review/approval.</li><li>Brainstorm both short-term and long-term sales and profitability milestones and goals.</li></ul> Physical Requirements <ul><li>Physical &amp; mental requirements e.g. lift 40 pounds, walk across plant/warehouse, business travel (% of time), driving as part of work responsibilities, etc.</li></ul>

The RoleTo provide expertise, advice, support, report on, and lead large scale/complex supply chain solution projects that optimises organisational value chain integration and performance, underpinned by supply chain and logistics capabilities. The Senior Consultant is experienced in leading cross-functional teams, conducting analysis, providing recommendations and guidance towards the delivery of strategic multiple large-scale supply chain solutions projects. Expected to work closely with clients to understand their business needs, identify opportunities for improvement and design solutions to optimise their supply chains. Manages and balance the requirements between business objectives and project requirements.&nbsp;Recognise trends, patterns, or themes in complex data, and leverages experience to solve complex problems.&nbsp;Understands the importance of project governance, stakeholder management, commercial models, and managing project teams. Key Responsibilities·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Grow clients and revenue.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Overseer quality of analysis and solution teams outputs ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Design the test methodology and success criteria for value-chain improvement solutions across multiple capabilities and regions.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Facilitate cross functional business improvement and solutions development workshops.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Obtain and document client requirements to enable design of integrated fit-for-purpose business solutions that improve client’s value chain.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Support management of prospective client pipeline by evaluating and qualifying solution leads·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Project team performance management Minimum RequirementsQualifications required&nbsp;<ul><li>B.Eng Industrial or BCom Logistics (Honours) or BCom Supply Chain Management (Honours) [NQF level 7 or higher]&nbsp;</li></ul>Skills and experience required<ul><li class="ql-align-justify">8 - 12 years relevant work experience (operations and/or solution design role)</li><li class="ql-indent-1 ql-align-justify">Applies supply chain management knowledge, solves problems in the supply chain using this knowledge.</li><li class="ql-align-justify">Proven track record of leadership and managing project teams</li><li class="ql-indent-1 ql-align-justify">The ability to inspire, motivate and direct individuals to take ownership of-, and achieve desired outputs.</li><li class="ql-indent-1 ql-align-justify">Establishes an atmosphere of trust and mutual respect between team members. </li><li class="ql-indent-1 ql-align-justify">Clearly articulates a goal and purpose to ensure alignment of team members towards a desired objective.</li><li class="ql-indent-1 ql-align-justify">Manages performance of team members.&nbsp;&nbsp;</li><li class="ql-indent-1 ql-align-justify">Provides performance feedback to team members in a constructive manner</li><li class="ql-align-justify">Proven track record of delivering successful projects</li><li class="ql-indent-1 ql-align-justify">The ability to ensure high standards of accuracy, quality, and service delivery to meet and exceed client expectations.</li><li class="ql-indent-1 ql-align-justify">Applies knowledge, tools, and technical expertise to support value creation, tailoring it to the specific needs of the client.</li><li class="ql-align-justify">Thorough understanding of capabilities offered by our client.</li><li class="ql-align-justify">Understanding of financial and management accounting (commercial models).</li><li class="ql-align-justify">Demonstrated understanding of supply chain costs, cost drivers and cost efficiencies levers.</li><li class="ql-align-justify">Ability to review business analysis process and deliverables in order to recommend improvements.</li><li class="ql-align-justify">Exceptional analytical skills.</li><li class="ql-align-justify">Creating &amp; delivering professional presentations.</li><li class="ql-align-justify">Written and verbal communication, including technical writing skills.</li><li class="ql-align-justify">Time management: comfortable working under pressure with stringent deadlines and complex deliverables. Flexible hours to achieve deliverables (sometimes required to work in addition to/outside of normal business hours).</li><li class="ql-align-justify">Plan, manage and account for own time according to tasks’ priorities with a high attention to detail.</li><li class="ql-align-justify">Self-motivated and proactive.</li><li class="ql-align-justify">Able to think logical and objectively with the ability to be innovative in approach and solution design / problem solving.</li><li class="ql-align-justify">Willingness to travel (predominantly Africa, ad-hoc).</li></ul>

Job Summary: <ul><li>R&amp;D Team builds world-class SaaS solutions for industrial customers for their asset and network device management.&nbsp;</li><li>As a part of the high-performing engineering team, the engineering manager will build and maintain a software development team tasked to deliver high-quality software that delights our customers.&nbsp;</li><li>He/She will report to Senior Engineering Manager.</li></ul> Responsibilities: <ul><li>As a software engineering manager of a Cloud-based Platform, be both a highly technical, hands-on coder and an effective resource manager.</li><li>Communicate across functions and other stakeholders and drive engineering initiatives</li><li>Introduce and maintain AGILE SDLC best practices in the team.</li><li>Participate in Code Review, Technical design discussion&nbsp;</li><li>Be a subject matter expert in the Public Cloud and On-Prem based Data Platform</li><li>Define and influence product strategy</li></ul> Requirements:﻿ <ul><li>10+ years of software engineering work experience, including hands-on technical management.</li><li>In-depth knowledge on NMS and other network software</li><li>7+ years’ experience coding in one of the following languages: Go and Python.</li><li>Experience with Docker and Kubernetes for deployment and orchestration.</li><li>Hands-on knowledge on Public Cloud Services and infrastructure.</li><li>7+ years’ of demonstrated experience recruiting and managing technical teams, including performance management</li></ul>

Role Description: <ul><li>Help Build the Next Generation of Cloud-Scalable AI-Based Security Products.</li><li>Have a passion for software security? Excel at implementing public cloud at scale? Desire to apply Machine Learning to solve complex problems.</li><li>This may well be the role for you. Our Communication and Collaboration Security products are cutting edge solutions that empower our client customers to Work Protected™ at tremendous scale.</li></ul> Responsibilities: <ul><li>As a DevOps Engineer within the Communication and Collaboration Security team, you’ll play an integral role in ensuring our code, tools, and deployments are consistent, high quality, and continually optimized.</li></ul> Your responsibilities will include: <ul><li>Implement Jenkins pipelines with modern CI/CD workflows.</li><li>Create properly tuned alerts and dashboards to effectively monitor infrastructure and service health in production.</li><li>Champion and leverage Infrastructure as Code technologies as a way of life.</li><li>Contribute strongly to cloud migration efforts, bringing more and more capabilities into our standard AWS infrastructure</li><li>Write scripts and automated tests to ensure the resilience and quality of our client solutions.</li><li>Innovate and champion improvements in QE and CI/CD processes and tools.</li></ul> Requirements: <ul><li>Domain experience in Quality Engineering and/or DevOps.</li><li>Understanding of CI/CD principles, automation technologies, and associated tools and how to optimize them for public cloud.</li><li>Hands-on experience deploying, scaling, monitoring, and maintaining services in AWS.</li><li>Solid scripting/automation experience, with command of two or more scripting languages used for DevOps and/or Test Automation.</li><li>Excellent interpersonal, communication and collaboration skills that enable you to work effectively across teams.</li><li>Bias for action and problem solving – eagerness to take initiative and make things happen.</li></ul>

Responsibilities: Commercial Responsibilities <ul><li>Develop and implement GTM plans including target markets, key accounts, revenue goals, and objectives.</li><li>Lead go-to-market activities and guide sales teams to ensure successful product positioning and adoption.</li><li>Identify and develop product solutions tailored for the Overhead (OH) and Underground (UG) markets.</li><li>Define pricing strategies to achieve growth and profitability targets.</li></ul> Strategic Responsibilities <ul><li>Develop a comprehensive 5-year revenue growth plan and corresponding product roadmap.</li><li>Maintain and update market analyses, including Total Addressable Market (TAM), Potential Addressable Market (PAM), and Serviceable Addressable Market (SAM).</li></ul> Market &amp; Product Development <ul><li>Monitor industry trends to anticipate and address evolving market needs.</li><li>Translate customer feedback and Voice of Customer (VoC) insights into product requirements and engineering specifications (PRD).</li><li>Identify product gaps and collaborate with product management and engineering to develop new solutions.</li><li>Represent our client Energy at industry conferences, trade shows, and events.</li></ul> Day-to-Day Product Marketing Activities <ul><li>Visit key customer accounts jointly with sales teams to strengthen relationships and grow the sales pipeline.</li><li>Work cross-functionally with internal teams to support business objectives.</li><li>Track and report on business performance, including sales metrics and market performance.</li><li>Perform other product marketing tasks as assigned.</li></ul> Requirements: Qualifications <ul><li>Bachelor’s or Master’s degree in Electrical Engineering or a related field (MBA is a plus).</li><li>8+ years of experience in Product Management or a commercial role, preferably in smart grids, network protection, or distribution automation.</li><li>Strong financial analysis skills and ability to develop business cases.</li><li>Entrepreneurial mindset with strong strategic thinking abilities.</li><li>Proven leadership skills and the ability to positively influence cross-functional teams.</li><li>Excellent communication, presentation, and team-building skills.</li><li>Results-oriented, with a focus on solutions and achieving growth objectives.</li></ul> Preferred Qualifications <ul><li>Previous managerial experience leading teams or projects.</li><li>International work experience and ability to work in a global business environment.</li></ul>

Responsibilities: Market and customer development assessment <ul><li>Provide market, regulatory, customer and competition landscape: outlook, insights and 5 years forecast&nbsp;</li><li>Conduct research of cigarettes manufacturers in Africa and intelligence on manufacturing production volume and consumptions</li><li>Conduct research of customer products, key buying factors and next best alternatives</li><li>Insights and updates on Sanctions, Regulatory, government intervention e.g. taxation, bans [Content and what it means to Our client]&nbsp;</li><li>Consumer and product research: Conventional cigarettes type [format, brand board, types of tobacco, exports and imports distribution channels]&nbsp;</li><li>Consumer and product research: Reduced Risk Product (RRP) / Next Generation Product (NGP) cigarettes type [format, brand board, types of tobacco, exports and imports distribution channels]&nbsp;</li><li>SWOT analysis</li><li>Sourcing needs: what are the roadblocks and what is require?&nbsp;</li><li>Appetite for new product launches.</li><li>How does the deal work for IMB, BAT who sold their business but has opportunity to reengage after 2/3 years?</li><li>Secure meetings for Our client with targeted customers including Top to Top meeting</li><li>Assess opportunity to work with traders&nbsp;</li><li>Market trend analysis and competitor activity in region</li><li>Effective market and customer reporting</li></ul> Customer Management&nbsp; <ul><li>Comprehensive understanding of customers’ market dynamics, segments and trends</li><li>Co-ordination of sales activity to maximise sales opportunities</li><li>Maintain relationships with customers, prospects and participate in key customer meetings</li><li>Develop support tools and support cross functional to provide customer ease of working&nbsp;</li><li>Customer Strategy, Plan and implementation&nbsp;</li><li>Sustainable customer lifetime growth</li><li>Prepare sales contracts ensuring adherence to law-established rules and guidelines</li><li>Effective and relevant customer meetings</li><li>Annual customer relationship contact plan</li><li>Effective delegation of activity within team</li><li>Cross functional team mapping [between customers and Our client team] and secure cross business engagement</li><li>Ensure thorough and disciplined use of key tools aligned with Our client Ruby framework</li><li>Monthly Performance Dashboard to track progress, with year-end projections and SMART action plans in Opportunity Pipeline Tracker</li><li>Continuous Review of customer performance versus the annual plan and budget with creation of action plans to address under performance</li></ul> Sales Planning and Development&nbsp; <ul><li>Promote Our client value proposition and market presence</li><li>Promote and sell Our client solutions by establishing key contacts and developing relationships with target customers</li><li>Generate new enquiries from existing customers, prospecting of new customers within Africa&nbsp;</li><li>Identify and create new opportunities to deliver growth in revenue and profitability&nbsp;</li><li>Management of sales pipeline through Opportunity Pipeline Tracker</li><li>Create and implement Africa’s 5 years strategy plan</li><li>Delivery of market segmentation matrix</li><li>Longer term product lifecycle considerations [Dual sourcing strategy for existing SKUs, and in-house avoidance]&nbsp;</li><li>Ensure thorough and disciplined use of Opportunity Pipeline Tracker</li><li>Our client solutions [Scientific services included] mapping across customers and market&nbsp;</li><li>Secure innovation session with brand owners and decision makers</li><li>Market trend analysis and competitor activity in region</li><li>Longer term product lifecycle considerations</li><li>Effective market and customer reporting</li><li>Monthly Performance Tracker to track progress</li><li>Accurate forecasting and Monthly reporting&nbsp;</li><li>Tracking performance through Salesforce.com</li></ul> Requirements: <ul><li>Bachelor’s degree in business or equivalent discipline</li><li>At least 10 years of sales and account management experience with a minimum of 5 years prior experience in the tobacco industry (must have)</li><li>Fluent in English (both written and spoken) and nice to have local African languages</li><li>Excellent coordination and communication skills to address internal and external teams</li><li>Ability to travel frequently internationally to meet partners and customers</li><li>Excellent analytical skills; Energetic self-starter possessing self-confidence and maturity&nbsp;</li><li>Very good presentation skills and attention to detail&nbsp;</li><li>Passion for sales and business growth&nbsp;</li><li>Project management skills</li><li>Highly self-motivated, ambitious, resourceful and driven</li><li>Excellent leadership, influencing and listening skills</li><li class="ql-align-justify">Good understanding of business processes, including sales, supply chain and customer service</li></ul>

Responsibilities: <ul><li>Work independently on our client vacuum valves installation, troubleshooting, problem solving, maintenance and repairing on site/internal workshop.</li><li>Responds to customer calls; analyzes, and troubleshoots problems via phone, remote session or at customer site.&nbsp;&nbsp;</li><li>On time and correctly report working activities and time duration with customer signature.</li><li>Keep good communication with customers at various levels (tool engineers, section managers etc.)</li><li>Liaise with customers and internal stakeholders relating to technical and service issues.</li><li>Conducting customer support meetings and ensuring regular communication with customers.</li><li>Follow up and feedback customer complaints.</li><li>Follow up customer open issues until it closed.</li><li>Response for our client quality information collection and quality problem report.</li><li>Provide technical problem solving and roots cause analysis report.</li><li>Ability to support customer for urgent request in weekend and holiday.&nbsp;&nbsp;&nbsp;</li><li>Assessing customers’ needs and advice the customers with regards to spare parts, preventive maintenance and retrofit possibilities.</li><li>Special projects and other duties as assigned.&nbsp;&nbsp;&nbsp;</li></ul> Requirements: <ul><li>Mechanical or electronic background with college degree or above.</li><li>Minimum 3 years of service experience in Cleanroom environment (Semiconductor or vacuum industry is preferred).</li><li>Strong skill of diagnosing, repairing and troubleshooting.</li><li>Strong business acumen and ability to identify opportunities within problems.</li><li>Be able to work independently under pressure and irregular hours.</li><li>Personal accountability, team player.</li><li>Good communication and interpersonal skill.</li><li>Goal achievement.</li><li>Willing and able to travel frequently within short notice. Be adapted to irregular over time work together with customer urgent need.</li><li>Able and comfortable to communicate in English, Chinese. And 1 other additional language is a plus. (Japanese or Korean).</li></ul>

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60 report generation Jobs found

Research Associate – II Nitrosamines

Manager – ADL GMP

Supervisor II Assembly

Product Manager

Senior Consultant – Commercial Solutions

Engineering Manager

Senior DevOps Engineer

Product Marketing Manager – IEEE (Grid Monitoring)

Regional Sales Manager - North Africa

Field Service Engineer

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60 report generation Jobs found

Research Associate – II Nitrosamines

Manager – ADL GMP

Supervisor II Assembly

Product Manager

Senior Consultant – Commercial Solutions

Engineering Manager

Senior DevOps Engineer

Product Marketing Manager – IEEE (Grid Monitoring)

Regional Sales Manager - North Africa

Field Service Engineer

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.