Customer Service / Order Management Specialist

Managing Director - Vietnam

Supervisor III, Production

Demand Analyst 

Staff Electrical Engineer

Accounts Payable Manager

Construction Manager

Analytics Lead (AD&M Business Unit)

Engineering Supervisor

Document Control Lead

Responsibilities: Order Entry: <ul><li>Download customer orders and forecasts from customer portals, organize, and enter into SAP system.</li><li>Work with customers, sales, and planners to resolve system alerts and ensure order and forecast accuracy.</li></ul> Material &amp; Delivery Tracking <ul><li>Coordinate with internal planners to expedite materials, manage inbound stock, and ensure timely shipment from warehouse.</li><li>Track delivery to customer sites, covering new project samples, mass production, and aftermarket requirements.</li><li>Familiar with VMI/CMI processes; monitor stock levels, replenish in time, and track quantities consumed but not invoiced, as well as received but not yet&nbsp;</li><li>consumed inventory.</li></ul> Accounts Receivable Control: <ul><li>Follow up on overdue payments with customers.</li><li>Support sales in achieving monthly collection targets.</li></ul> Quality Issue Handling: <ul><li>Use SAP to process returns, replacements, or refunds for confirmed quality issues.</li></ul> Customer Special Requirements: <ul><li>Understand customer-specific shipping requirements (labels, delivery notes, returnable packaging, etc.) and prepare work instructions for warehouse in&nbsp;</li><li>advance.</li><li>Perform monthly reconciliation with customer statements and notify Finance for invoicing.</li></ul> Other Support: <ul><li>Assist sales with price applications and adjustments.</li><li>Handle related paperwork such as new account creation, FOC, CR&amp;DR, Rebate, and Cost Claim requests.</li></ul> Requirements: <ul><li>Bachelor’s degree. CET-4 English level or above, with strong written business English skills.</li><li>Minimum 2 years of experience in order management, planning, or similar roles.</li><li>Strong coordination, communication, and problem-solving skills, with ability to work under pressure.</li><li>SAP system experience required.</li><li>Proficiency in MS Office (especially Excel)</li></ul>

Responsibilities: <ul><li>Provide strategic direction and leadership for the Country creating and maintaining a high performing business, driving execution, engagement and results.</li><li>Establish and oversee budgets, plans, policies, and programs that will effectively implement the business strategies and objectives set by the Regional Management Team.</li><li>Contribute to strategic planning and decision-making at Country management team level to develop and implement a business strategy that aligns with the region/global.</li><li>Develop a team of high competence, engagement and efficiency to ensure sustainable profitability.</li><li>Encourage growth &amp; development; drive best practices and foster company values and culture.</li><li>Drive Country to fully leverage the global scale and scope to achieve business results.</li><li>Anticipate market and environmental trends and implement the necessary changes to exceed customer needs.</li><li>Manage and develop relationships with customers.</li><li>Maintain a strong positive connection with the company’s key stakeholders; particularly governmental and regulatory authorities seeking to shape and influence proactively relevant developments.</li></ul> Requirements: <ul><li>Should have at least 10 to 15 years of experience managing the P&amp;L for a business units / functions and operations.</li><li>A progressive career in MNC, able to appreciate and see the value of working in a matrix set-up.</li><li>A hands-on Country Lead who is commercially and operational sound.</li><li>Customer centric and solution offering mindset.</li><li>Ability to drive change and deliver results through commercial and operations excellence.</li><li>Able to withstand pressure and manage crisis</li></ul>

Responsibilities: <ul><li>Supervise and lead production team members across assigned shifts and production lines.</li><li>Ensure daily production schedules are met in compliance with safety, quality, and delivery requirements.</li><li>Monitor key performance indicators (OEE, yield, scrap, downtime) and implement corrective actions as needed.</li><li>Drive continuous improvement initiatives in productivity, cost reduction, and process efficiency.</li><li>Partner with Manufacturing Engineering, Quality, and Maintenance teams to resolve process and equipment issues.</li><li>Provide training, coaching, and performance feedback to team members to build skill and capability.</li><li>Enforce compliance with EHS standards, company policies, and 5S/lean manufacturing practices.</li><li>Ensure proper manpower planning, shift scheduling, and attendance management.</li><li>Manage production documentation, reporting, and escalation of issues to management.</li><li>Support new product introduction (NPI) and ensure smooth handover to mass production.</li></ul> Requirements:﻿ <ul><li>Bachelor’s degree/diploma in Manufacturing, Mechanical, Industrial Engineering, or related field.</li><li>Minimum 5–7 years of production experience in high-volume manufacturing, with at least 3+ years in a supervisory/lead role.</li><li>Strong knowledge of lean manufacturing principles, problem-solving, and root cause analysis.</li><li>Good understanding of ISO/IATF 16949, EHS, and quality management systems.</li><li>Proven leadership, people management, and conflict resolution skills.</li><li>Ability to work in a fast-paced, 24/7 manufacturing environment with flexibility to support multiple shifts.</li></ul>

Responsibilities : <ul><li>Facilitate the global Sales and Operating Planning (S&amp;OP) process by conducting a reliable and efficient monthly demand review for the designated territory and product lines.</li><li>Collaborate with the sales team and product management to create an accurate and comprehensive consensus forecast, which includes organizing formal monthly demand review meetings.</li><li>Partner with the sales organization, global product management team, and Finance team in the quarterly commit sales forecasting process and annual sales budgeting process.</li><li>Deliver monthly product mix forecasts to the operations and supply chain teams, highlighting potential opportunities for growth as well as any associated risks</li><li>Track the demand plan against actual results on a monthly basis, assessing forecast accuracy and providing detailed insights to operations. Hold key contributors - such as product management, sales, and operations - accountable for their performance.</li><li>Drive continuous improvement on processes and methodologies for collecting information and predicting demand.</li><li>Consistent attendance, understanding of, and compliance with company policies, rules, and regulations.</li></ul> Requirements: <ul><li>Bachelor’s degree, or its equivalent, in a related field, such as finance, marketing, business administration, supply chain, operations management, or industrial engineering required. APICS or other certification is preferred.&nbsp;</li><li>Excellent analytical and advanced computer skills (such as Excel), with the ability to mine data and derive critical and salient information from diverse inputs.&nbsp;</li><li>Experience with analytical systems and tools (IBP/SAP/Data Warehouse, etc.) preferred.</li><li>Quick learner, capable of adapting to new systems and developing and continuously improving processes.</li><li>Excellent communication skills (clear, concise oral and written presentations), interpersonal skills, effective negotiation and influencing skills, capable of being unbiased and fair in achieving compromise solutions and consensus positions.&nbsp;</li><li>3-5 years experience in S&amp;OP, demand planning, supply chain, material planning, or capacity planning.&nbsp;</li><li>Fluent in Putonghua and English.</li><li>Project management and problem-solving skills.</li><li>Ability to work independently in an international environment and willing to travel periodically (short periods) including abroad if needed.</li></ul>

Responsibilities: <ul><li>Technical Leadership: Lead multiple advanced technology projects from concept through transfer, ensuring alignment with customer needs, market demands, and industry standards.</li><li>Convert trends into actionable technical roadmap recommendations.</li><li>Innovation &amp; Development: Act as subject-matter expert in cable and interconnect design (analog and digital), including modeling, simulation, and testing.</li><li>Cross-functional Collaboration: Work closely with global engineering and cross-functional teams, managing project budgets, schedules, and deliverables while ensuring strong communication to all stakeholders.</li><li>Documentation &amp; Compliance: Develop and maintain engineering documentation (design specifications, test plans, qualification reports). Ensure compliance with medical device industry standards.</li><li>Mentorship: Mentor and coach junior engineers, providing technical guidance and knowledge transfer.</li></ul> Requirements: Education: <ul><li>Bachelor’s degree in Electrical Engineering (with 8+ years of experience), OR</li><li>Master’s degree in Electrical Engineering (with 6+ years of experience).</li></ul> Experience: <ul><li>Proven experience in electrical interconnect and cable modeling/design/testing.</li><li>Preference for experience in medical device development.</li></ul> Technical Expertise: <ul><li>Proficiency in electrical interconnect modeling, simulation, and signal integrity analysis.</li><li>Hands-on experience with TDR and VNA characterization, high-speed signal testing, and application of transmission line theory.</li><li>Strong experience with full-wave electromagnetic simulations (e.g., Ansys HFSS, Maxwell, SI Wave).</li><li>Data analysis and scripting for test automation.</li><li>Electrical design experience with microcontrollers and embedded systems.</li></ul> Project Leadership: <ul><li>Demonstrated success in leading cross-functional and multi-site technical projects.</li><li>Communication &amp; Collaboration:</li><li>Excellent written and verbal communication skills.</li><li>Ability to collaborate effectively across multiple geographies.</li></ul> Personal Attributes: <ul><li>Self-motivated, adaptable, quick learner, and able to work independently while contributing to team success.</li></ul> Preferred Qualifications <ul><li>Familiarity with catheter-based medical devices and their regulatory standards.</li><li>Knowledge of EMI/RFI characterization for cables and connectors.</li></ul>

Responsibilities: <ul><li>Lead, mentor, and develop the S2P Team Lead Associate and Associates.</li><li>Conduct regular performance reviews, coaching, and feedback sessions.</li><li>Monitor the invoice-to-pay cycle to guarantee timely and error-free payment processing.</li><li>Collaborate with regional Finance Controllers/Directors to identify and resolve issues.</li><li>Develop, maintain, and track operational metrics, scorecards, and KPIs aligned with SLAs.</li><li>Drive process automation and digital tool adoption to improve efficiency.</li><li>Identify and implement continuous improvement initiatives across S2P operations.</li><li>Build strong collaborative relationships with Global Process Owners and stakeholders.</li><li>Ensure compliance with tax regulations, internal controls, and corporate policies.</li><li>Support standardization and optimization of processes across supported entities.</li><li>Manage month-end close activities and A/P reporting.</li><li>Promote a culture of continuous learning, accountability, and high performance.</li></ul> Competencies &amp; Skills <ul><li>Strong understanding of end-to-end Source-to-Pay processes and enabling technologies.</li><li>Conflict resolution, team development, and motivation skills.</li><li>Strong communication and stakeholder management skills across internal and external partners.</li><li>Ability to influence and negotiate at various organizational levels.</li><li>Strong analytical and problem-solving capabilities.</li><li>Experience in leading organizational change and transformation initiatives.</li><li>Proficiency in English (and local language as applicable).</li><li>Strong skills in performance management, audit readiness, and risk mitigation.</li><li>Comfort with ambiguity, adaptability, and driving change in dynamic environments.</li><li>Strong collaboration mindset with focus on value creation and efficiency.</li><li>Proficiency in SAP; knowledge of ServiceNow (SNOW) is a plus.</li></ul>&nbsp;Requirements: Experience &amp; Educational Requirements <ul><li>5–7 years of relevant experience in a Financial Solutions Center supporting multiple countries/business units (preferably in industrial/manufacturing industries).</li><li>3–5 years of leadership/managerial experience, ideally within shared services or global business services.</li><li>Proven track record in achieving KPIs, SLAs, and customer satisfaction goals.</li><li>Strong accounting background with deep A/P and compliance knowledge.</li><li>Graduate degree in Finance, Accounting, or equivalent experience.</li><li>Experience in managing culturally diverse, global teams.</li></ul>

Responsibilities: Project Management <ul><li>Lead construction projects from inception to completion across multiple project types: manufacturing, industrial, office, warehouse, labs, and cleanrooms.</li><li>Act as the primary point of contact for all project-related activities.</li><li>Manage budgets, schedules, and contractor/vendor performance.</li></ul> Planning &amp; Coordination <ul><li>Schedule and conduct project meetings with AE firms, contractors, and internal stakeholders.</li><li>Coordinate design and construction phases to ensure seamless execution.</li><li>Oversee value engineering efforts to optimize project costs while maintaining quality and sustainability.</li></ul> Construction Oversight <ul><li>Conduct ongoing site visits to monitor quality, safety, and compliance with plans/specifications.</li><li>Review design documents for constructability and regulatory compliance.</li><li>Inspect completed installations, manage punch lists, and secure certificates of occupancy.</li></ul> Documentation &amp; Reporting <ul><li>Maintain electronic project files (progress reports, photos, budgets, schedules, permits, change orders, as-built drawings).</li><li>Review and approve invoices, applications for payment, and project close-out documents.</li></ul> Vendor &amp; Resource Management <ul><li>Partner with Procurement to evaluate, qualify, and manage contractors, subcontractors, and vendors.</li><li>Ensure effective communication and issue resolution with all stakeholders.</li></ul> Safety &amp; Compliance <ul><li>Ensure compliance with OSHA regulations, contractor safety programs, and local codes.</li><li>Organize and lead weekly contractor safety meetings.</li><li>Perform safety audits and corrective actions.</li></ul> Global Alignment <ul><li>Collaborate with the global construction management team to implement strategy, metrics, and best practices.</li><li>Represent the company with professionalism, integrity, and commitment to excellence.</li></ul>&nbsp;Requirements: Qualifications &amp; Experience <ul><li>Education: Bachelor’s degree in Architectural Engineering, Construction Management, or a related field.</li><li>Experience: 10+ years of construction/project management experience, including significant field experience.</li><li>Certifications:</li><li>PMP Certification (required)</li><li>OSHA 30-hour Certification (required)</li><li>Skills &amp; Competencies:</li><li>Strong ability to read and interpret architectural/engineering construction plans.</li><li>Proficiency in MS Project, Bluebeam, Procore, MS Outlook, Word, and Excel.</li><li>Strong organizational, analytical, and communication skills.</li><li>Ability to manage multiple projects in a fast-paced, team-oriented environment.</li><li>Independent problem-solving, resourcefulness, and leadership ability.</li></ul>

Responsibilities: Business Engagement &amp; Demand Shaping <ul><li>Partner with business leaders to identify high-value analytics, data science, and AI opportunities.</li><li>Prioritize and deliver data-driven use cases aligned with business goals and measurable value.</li><li>Establish a demand management framework to connect business needs with data capabilities.</li></ul> One Data Platform Adoption <ul><li>Drive adoption of enterprise data platforms, ensuring alignment with BU requirements.</li><li>Serve as a strategic advisor on data integration and self-service analytics.</li><li>Collaborate with technology teams to improve data accessibility, governance, and security.</li></ul> Legacy System Reduction &amp; Modernization <ul><li>Collaborate across IT and Data Engineering to retire legacy systems and migrate to modern platforms.</li><li>Track KPIs for system decommissioning and infrastructure optimization.</li><li>Oversee seamless data migrations while controlling costs.</li></ul> Data &amp; AI Literacy / Culture Building <ul><li>Lead initiatives to improve Data &amp; AI literacy, enabling confidence in data-driven decisions.</li><li>Develop and execute training strategies for self-service analytics adoption.</li><li>Foster a data-first culture by sharing success stories and best practices across the BU.</li></ul> Requirements: Qualifications &amp; Experience <ul><li>5+ years in data and analytics leadership roles with proven AI/ML adoption experience.</li><li>Strong ability to translate business needs into data strategies with measurable outcomes.</li><li>Expertise in enterprise data platforms, cloud architectures, and AI/ML technologies.</li><li>Experience in data governance, compliance, and AI ethics.</li><li>Skilled at engaging and influencing executives and cross-functional teams.</li><li>Proven success in driving organizational change and data literacy programs.</li><li>Preferred: experience in manufacturing, operations, or supply chain.</li><li>Familiarity with modern platforms such as Databricks, Snowflake, Azure, AWS, or GCP.</li></ul>

Role Description: <ul><li>The Engineering Supervisor leads a team of skilled mechanics and technicians responsible for the maintenance, troubleshooting, and reliability of facility infrastructure, clean utilities, laboratory systems, and pharmaceutical production equipment at our new sterile injectable manufacturing site.</li><li>This individual will play a key leadership role in coaching, mentoring, and developing technical staff, while ensuring all maintenance activities are performed safely, efficiently, and in compliance with cGMP and regulatory requirements.</li><li>This is a pivotal role in a startup manufacturing environment, requiring strong leadership, technical depth, and a commitment to operational excellence and safety.</li></ul> Responsibilities: <ul><li>Supervise and develop a team of mechanics and technicians supporting facilities, utilities, lab and production equipment. Additional oversight of contractors will be expected.</li><li>Coach, train, and mentor team to build technical depth and promote a culture of ownership and continuous improvement.</li><li>Lead daily planning, prioritization, and execution of maintenance and reliability activities.</li><li>Conduct performance reviews, skill assessments, and development planning for direct reports.</li><li>Lead the maintenance, calibration, and repair of critical systems including HVAC, compressed air, WFI, clean steam, Nitrogen generation, isolators, fillers, automated inspection and leak detection equipment, automated secondary packaging equipment, lab systems, stability chambers, site infrastructure, and the Building Management System (BMS).</li><li>Ensure all activities are conducted in compliance with cGMP, safety regulations, maintenance plans and SOPs.</li><li>Support commissioning, qualification (IQ/OQ/PQ), and startup activities for new systems and equipment.</li><li>Drive proactive and preventive maintenance through CMMS system utilization and performance tracking.</li><li>Ensure good documentation practices and data integrity so all maintenance records are accurate, complete, and auditable.</li><li>Enforce a culture of safety focusing on EHS compliance, including Lockout/Tagout, confined space entry, Arc flash protection, and chemical safety protocols.</li><li>Support audits and inspections by regulatory agencies and internal quality teams.</li><li>Analyze equipment performance and maintenance data to identify trends, root causes, and opportunities to reduce downtime and increase reliability.</li><li>Collaborate with engineers, production, and quality teams to improve reliability and maintainability of equipment.</li><li>Manage spare parts strategy and implement inventory management process.</li></ul> Requirements: Qualifications/Experience: <ul><li>Associate or bachelor’s degree in engineering, Facilities Management, Industrial Technology, or related field (or equivalent experience).</li><li>Minimum 5+ years of experience in pharmaceutical, biotech, or regulated manufacturing environment, with 2+ years in a supervisory or team lead role.</li><li>Strong technical knowledge of clean utilities, facility systems, secondary packaging and aseptic manufacturing equipment.</li><li>Experience supervising or mentoring maintenance personnel.</li><li>Experience in controlled substance and high potent product environment desired.</li></ul> Skills/Competencies: <ul><li>Working knowledge of cGMPs, regulatory expectations, and CMMS systems (e.g., Blue Mountain, SAP PM, Maximo, etc.)</li><li>Strong organizational, communication, and leadership skills.</li><li>Demonstrated commitment to safety, compliance, and team development.</li><li>Excellent interpersonal, communication, and problem-solving skills.</li><li>Comfortable working in a fast-paced, evolving environment where agility and adaptability are key.</li><li>Strong leadership presence with demonstrated ability to build high-performing teams and compliance culture.</li><li>Effective communication, collaboration, and influencing skills across multiple stakeholders.</li></ul>

Role Description: <ul><li>The Document Control Lead will serve as a key quality function responsible for establishing, maintaining, and managing the document control systems critical to ensuring regulatory compliance, data integrity, and operational readiness for a greenfield sterile injectable IV bag manufacturing facility.</li><li>This role will drive the creation, organization, distribution, and maintenance of all controlled documentation required to support GMP operations, regulatory submissions, and inspection readiness.</li><li>The incumbent will play a vital role in building document management systems during site startup and ensure robust control throughout the facility lifecycle.</li><li>This role will also be the site technical resource for coordination and qualification of corporate quality electronic document systems including Trackwise, Learning Management System, and the Document Control System.</li></ul> Responsibilities: <ul><li>Develop and implement comprehensive document control systems aligned with FDA cGMP, ICH, ISO, and company quality standards.</li><li>Manage the creation, review, approval, issuance, and archival of controlled documents including SOPs, batch records, forms, protocols, and reports.</li><li>Establish electronic document management systems (EDMS) and ensure proper system validation and security controls are in place.</li><li>Lead training initiatives for site personnel on document control processes, document authoring standards, and compliance requirements.</li><li>Coordinate cross-functional document reviews, version control, change management, and timely issuance of current documents to ensure operational readiness.</li><li>Monitor and ensure compliance with controlled document workflows, ensuring timely processing and adherence to procedural timelines.</li><li>Support regulatory inspections, internal audits, and external audits by providing controlled document access, retrieval, and documentation support.</li><li>Maintain accurate and organized archives (both physical and electronic) to ensure data integrity, traceability, and inspection readiness.</li><li>Collaborate with Quality Assurance, Validation, Operations, Engineering, and Regulatory Affairs to ensure alignment of document control processes.</li><li>Continuously improve document control processes, leveraging automation, best practices, and compliance trends to ensure long-term system robustness.</li></ul> Requirements: Qualifications/Experience: <ul><li>Bachelor’s degree in Life Sciences, Quality Management, or related field.</li><li>5+ years of experience in GMP-regulated pharmaceutical document control, preferably in sterile manufacturing.</li><li>Prior experience implementing or managing electronic document management systems (EDMS) strongly preferred.</li><li>Strong understanding of FDA cGMP, ICH, ISO 9001, and data integrity principles.</li><li>Experience supporting regulatory inspections and audits.</li></ul> Skills/Competencies: <ul><li>Expertise in controlled document management principles and electronic systems.</li><li>Strong attention to detail, accuracy, and compliance.</li><li>Excellent organizational and time management skills.</li><li>Ability to manage multiple priorities and document workflows simultaneously.</li><li>Strong cross-functional collaboration and communication skills.</li><li>Proficiency in EDMS platforms, document lifecycle management, and version control.</li><li>Ability to work in a greenfield/startup environment and build systems from the ground up.</li></ul>

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143 sales marketing leadership Jobs found

Customer Service / Order Management Specialist

Managing Director - Vietnam

Supervisor III, Production

Demand Analyst

Staff Electrical Engineer

Accounts Payable Manager

Construction Manager

Analytics Lead (AD&M Business Unit)

Engineering Supervisor

Document Control Lead

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Skills

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143 sales marketing leadership Jobs found

Customer Service / Order Management Specialist

Managing Director - Vietnam

Supervisor III, Production

Demand Analyst

Staff Electrical Engineer

Accounts Payable Manager

Construction Manager

Analytics Lead (AD&M Business Unit)

Engineering Supervisor

Document Control Lead

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

JOBS BY SKILLS

JOBS BY FUNCTION

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.