Key Account Manager – DTC

Overview: <ul><li>As a Key Account Manager for our direct-to-consumer (DTC) business, you will play a pivotal role in maintaining and expanding relationships with our most important clients.&nbsp;</li><li>You will be responsible for driving sales growth, ensuring customer satisfaction, and managing key accounts effectively to meet and exceed business objectives.</li></ul> Responsibilities: Client Relationship Management: <ul><li>Develop and maintain strong relationships with key accounts to understand their needs and business goals.</li><li>Serve as the main point of contact for key clients, addressing inquiries and resolving issues promptly.</li><li>Manage business discussion/negotiations, including TTA, DA, etc to ensure effective sales &amp; achieving business targets and directions.</li><li>Conduct quarterly business review and business progress updates for assigned customers</li><li>Leverage key customer relationships to gain market intelligence and to assist successful formulary listing</li></ul> Sales Strategy Development: <ul><li>Collaborate with the sales &amp; marketing team to create strategic plans for key accounts, identifying opportunities for growth and upselling.</li><li>Analyze market trends and customer needs to inform sales strategies.</li><li>Develop and implement processes and strategies (local go-to-market strategies, sales strategies, and customer strategies) for assigned customers to ensure achievement of sales objectives.</li><li>Manage sales projection (sell in &amp; sell out), stocks forecast and stocks holding. Evaluate trends and divide business output to support strategic growth and profitability.</li></ul> Performance Tracking: <ul><li>Monitor and report on key account performance, sales metrics, and customer satisfaction.</li><li>Prepare regular reports and presentations for internal stakeholders.</li><li>Manage and monitor assigned customer A&amp;P trade fund/ TTA based investment according to annual budget to ensure efficient &amp; effective usage.</li><li>Analyse key accounts’ needs through data driven methods and structured planning &amp; provide trade activation post evaluation analysis for review of improvement and action plan (if any).&nbsp;</li></ul> Cross- Functional Collaboration: <ul><li>Work closely with marketing, product development, and customer service teams to ensure alignment on client expectations and deliverables.</li><li>Coordinate with logistics and supply chain teams to ensure timely product delivery. Negotiation and Contract Management:</li><li>Lead negotiations for trading terms and pricing agreements with key accounts to ensure mutually beneficial terms.</li><li>Manage renewals and extensions of contracts in a timely manner.</li></ul> Customer Advocacy: <ul><li>Act as the voice of the key customer within the organization, advocating for their needs and preferences.</li><li>Gather feedback and insights from clients to inform product development and service improvements.</li></ul> Requirements: Education: <ul><li>Bachelor’s degree in Business Administration, Marketing, or a related field</li></ul> Experience: <ul><li>5+ years of experience in account management or sales within the DTC sector</li><li>Proven track record of managing key accounts and achieving sales targets Skills:</li><li>Excellent interpersonal and communication skills, with the ability to build rapport with clients</li><li>Strong analytical and problem-solving abilities</li><li>Proficiency in CRM software and Microsoft Office Suite Attributes:</li><li>Self-motivated and results-oriented with a strong sense of urgency</li><li>Ability to work collaboratively in a fast-paced environment</li><li>Strategic thinker with a customer-centric approach</li></ul>

Skills

Industry

Location

Jobtitle

1 selangor Jobs found

Key Account Manager – DTC

WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

JOBS BY SKILLS

JOBS BY FUNCTION

JOBS BY INDUSTRY

JOBS BY LOCATIONS

MODEL JOBS

JOBS BY CITY

Skills

Industry

Location

Jobtitle

1 selangor Jobs found

Key Account Manager – DTC

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

JOBS BY SKILLS

JOBS BY FUNCTION

JOBS BY INDUSTRY

JOBS BY LOCATIONS

MODEL JOBS

JOBS BY CITY

WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.