EUC Operations Lead

Senior E-Commerce Sales Executive

Solutions Engineer - Data Centers, SP Routing ,Cyber Security

Learning Specialist: Commercial, Logistics and Ports & Terminals

Terminal Manager: Operations – Ports &  Terminals

Transaction Delivery and Service Excellence Team Supervisor

Logistics Manager

Senior Proactive Engineer

HR Transaction Delivery Team Lead

HR Transaction Delivery Supervisor

Responsibilities: <ul><li>Strategy and Vision: Develop and execute a forward-thinking EUC strategy aligned with the overall IT and business objectives.</li><li>Identify emerging technologies and trends to enhance the end-user experience and drive innovation.</li><li>Service Delivery and Management: Oversee the delivery and management of all end-user computing services, including desktop support, laptop management, mobile device management (MDM), virtual desktop infrastructure (VDI), software deployment, and collaboration tools.</li><li>Team Leadership and Development: Lead, mentor, and develop a high-performing EUC team. Foster a collaborative and results-oriented work environment.</li><li>Manage team resources, budgets, and performance.</li><li>End-User Experience: Champion the end-user experience, ensuring that services are user-friendly, reliable, and meet the needs of the business.</li><li>Implement mechanisms for gathering user feedback and continuously improving services.</li><li>Security and Compliance: Ensure the security and compliance of all end-user devices and systems, adhering to company policies and industry best practices.</li><li>Collaborate with the security team to implement and enforce security measures.</li><li>Asset Management: Oversee the procurement, deployment, maintenance, and disposal of Client’s end-user hardware and software assets.</li><li>Ensure accurate inventory management and cost-effectiveness.</li><li>Vendor Management: Manage relationships with relevant technology vendors, ensuring service level agreements (SLAs) are met and value for money is achieved.</li><li>Evaluate and select new vendors as needed.</li><li>Collaboration and Communication: Collaborate effectively with other IT departments (e.g., Infrastructure, Security, Applications) and business stakeholders to ensure seamless integration of EUC services.</li><li>Communicate effectively with all levels of the organization on EUC-related matters.</li><li>Problem Management and Resolution: Oversee the resolution of complex end-user issues, ensuring timely and effective solutions.</li><li>Implement proactive measures to prevent recurring problems.</li><li>Budget Management: Develop and manage the EUC budget, ensuring cost-effective operations and investments.</li><li>Project Management: Oversee the execution of key Technology projects from initiation to successful completion, defining project scope and objectives, develop project plans and ensuring on-time and within-budget delivery while maintaining exceptional quality.</li></ul> Requirements: <ul><li>Bachelors degree in Computer Science, Information Technology, or a related field. Masters degree preferred.</li><li>Minimum of 20 years of progressive experience in IT, with at least 10 years in a leadership role managing end-user computing services.</li><li>Strong technical knowledge of end-user hardware, operating systems (Windows, macOS), mobile platforms (iOS, Android), desktop virtualization technologies (e.g., Citrix, VMware Horizon, Windows365), collaboration tools (e.g., Microsoft 365) and Video Conferencing technologies (Crestron, Microsoft Teams Room).</li><li>Experience with modern device management tools and methodologies (e.g., Intune, Jamf).</li><li>Solid understanding of ITIL frameworks and service management principles.</li><li>Excellent leadership, communication (written and verbal), interpersonal, and presentation skills.</li><li>Strong problem-solving and analytical skills.</li><li>Ability to work effectively in a fast-paced and dynamic environment.</li><li>Experience managing budgets and vendor relationships.</li></ul>

Responsibilities: <ul><li>Drive online sales through various e-commerce platforms, marketplaces, and company websites.&nbsp;</li><li>Develop and implement sales strategies to meet and exceed revenue targets.&nbsp;</li><li>Identify and pursue new business opportunities to expand the company’s digital sales presence.&nbsp;</li><li>Optimize product listings, pricing strategies, and promotional activities to maximize conversions.&nbsp;</li><li>Monitor and analyze sales performance, customer behavior, and market trends to refine strategies.&nbsp;</li><li>Work closely with the marketing team to create campaigns that drive traffic and sales.&nbsp;</li><li>Manage customer relationships, ensuring a high level of service and satisfaction.&nbsp;</li><li>Stay updated on industry trends, competitor activities, and emerging e-commerce technologies.&nbsp;</li><li>To support any other ad hoc tasks as required.&nbsp;</li></ul> Requirements: <ul><li>Bachelor’s degree in Marketing, Business, E-Commerce, or a related field.&nbsp;</li><li>Minimum 5 years of experience in eCommerce, digital marketing, or a similar role with proven track record of managing campaigns, budgets, and timelines effectively.&nbsp;</li><li>Strong sales mindset with a results-oriented approach.&nbsp;</li><li>Strong understanding of performance marketing, including paid search, social media, and affiliate partnerships.&nbsp;</li><li>Ability to analyze data, monitor KPIs, and derive actionable insights to drive decision-making.&nbsp;</li><li>Excellent verbal and written communication skills for cross-functional collaboration.&nbsp;</li><li>Ability to work collaboratively with marketing, operations, and customer service teams.&nbsp;</li><li>Willingness to explore and adopt new technologies to drive engagement and growth.&nbsp;</li></ul>

Role Description: <ul><li>The Solutions Engineer (SE) is a highly skilled, customer-focused technical sales professional who provides dedicated, in-depth technical guidance and implementation support to a single customer.</li><li>Acting as a trusted technical advisor, the SE demonstrates deep knowledge across our client broad product portfolio—including software and services—with expertise in specific technical specializations.</li><li>The SE collaborates closely with the broader sales ecosystem on strategic and complex opportunities, coordinates additional technical resources, and helps align our client solutions to the customer’s business goals.</li></ul> Responsibilities: <ul><li>Creating Business Relevance: Translate technical capabilities into business outcomes that align with the customers strategic goals.</li><li>Solution and Architectural Selling: Provide a sophisticated architectural perspective across the our client portfolio, including networking, security, data center, and software solutions.</li><li>Building Competitive Intelligence: Understand market trends, analyze competitors, and highlight our client competitive advantages.</li><li>Optimizing Sales Performance: Drive technical excellence during the sales cycle to help the account team meet and exceed sales objectives.</li><li>Working Across Boundaries: Collaborate with cross-functional teams including account managers, consulting specialists, demo labs, and others to deliver tailored solutions.</li><li>Driving the our client Vision: Act as a technology leader who can communicate our client value, innovation, and future roadmap to customers.</li><li>Serve as the primary technical contact for the customer, fostering long-term relationships and trust.</li><li>Identify, develop, and propose solutions and services offerings that meet customer needs.</li><li>Lead and conduct architectural workshops, proof of concepts (PoCs), and technical demos.</li><li>Mentor and support the customer’s technical teams in solution design and implementation.</li></ul> Requirements: <ul><li>Bachelor’s degree in Engineering or equivalent.</li><li>10–15 years of technical sales experience in the field as a Systems Engineer or equivalent role.</li><li>Deep expertise in Networking (LAN/WAN/WLAN), Security, and Datacenter technologies (including virtualization, compute, and storage).</li><li>Proven ability to build relationships and credibility with both technical and executive stakeholders.</li><li>Demonstrated ability to innovate and take initiative as a self-starter.</li><li>Strong interpersonal skills with the ability to work collaboratively in a team-oriented environment.</li><li>High level of personal integrity and professionalism in daily performance.</li></ul>

The RoleThe primary purpose of this role is to lead the development and delivery of high-quality, outcome-based training programmes tailored for the Commercial, Logistics and Ports &amp; Terminals teams within the Sub-Saharan Africa (SSA) region. This job involves extensive research, design, development, customization, and delivery of training content to enhance the capabilities and performance of the teams. This job will require at least 60% travel across SSA sites.&nbsp; Key ResponsibilitiesResearch and Analysis: Conduct thorough needs analysis to identify training requirements specific to the Commercial and Logistics teams. Stay abreast of industry trends and best practices to ensure training content is relevant and effective.•	Identify business needs for Commercial, Logistics and Ports &amp; Terminals across the SSA and Develop and implement Commercial, Logistics and Ports &amp; terminals programmes according to identified needs.•	Formulate a project plan for each programme which includes milestones, budgets and marketing plans to deliver on programme objectives•	Engage with business and P&amp;C Business Partners to monitor the progress of the programme plans, including risk mitigation and contingency measures where requiredProgramme Design and Development: Design and develop comprehensive training programmes, incorporating innovative methodologies and technologies to enhance learning outcomes. Customize content to meet the unique needs of the SSA region.&nbsp;•	Develop and/or maintain all learning &amp; development governance policies, processes and procedures related to Commercial, Logistics and Ports &amp; Terminals.•	Build, manage and maintain relationships with external service providers that deliver selected services etc.•	Work closely with the Commercial, Logistics and Ports &amp; Terminals team to align training plans for the year&nbsp;•	Contribute to the setting of training budgets for Commercial, Logistics and Ports &amp; terminals Programmes, minimize expenditure and manage costs and assets effectively•	Work closely with stakeholders, including team leaders, subject matter experts, and external vendors, to ensure training programmes align with organizational goals and objectives.&nbsp;Implementation and Delivery: Deliver training sessions using various formats, including in-person workshops, virtual classrooms, and e-learning platforms. Ensure training delivery is engaging, interactive, and impactful.&nbsp;•	Liaise with the Learning &amp; Development Governance and Operations team to ensure the effective coordination and delivery of learning initiatives.Learning Administration, Governance &amp; Compliance:•	Ensure all administration and record-keeping activities are completed timeously and in accordance with relevant policies &amp; procedures•	Ensure compliance with Skills Development, legislative and client-specific criteria and regulations•	Manage and ensure timeous and accurate reporting on learning and development activities and solutions•	Prepare and submit required financial reportsEvaluation and Improvement: Continuously assess the effectiveness of training programmes through feedback, assessments, and performance metrics. Make necessary adjustments to improve training quality and effectiveness.:&nbsp;•	Identify and drive costs, systems, and process efficiencies for the Commercial, Logistics and Ports &amp; Terminals Training programmes•	Implement continuous improvement KPIs /metrics for Training programmes Minimum RequirementsQUALIFICATIONS:Bachelor’s degree in Business Management, Supply Chain or Sales&nbsp; EXPERIENCE:	5 to 8 years relevant experience in Learning &amp; Development&nbsp;	Must have at least 3 years Sales/Commercial training facilitation experience&nbsp;SKILLS:	Analytical Skills – Ability to analyse complex financial data, identify trends, and draw meaningful conclusions. Strong attention to detail and problem-solving skills.	Business Acumen – Understanding of business operations, industry dynamics, and key drivers of financial performance.&nbsp;	Adaptability– Ability to work in a fast-paced environment, manage multiple priorities, and meet deadlines. Flexibility to adapt to changing business needs and priorities.	Communication skills – Ability to explain complex technical concepts clearly and engagingly.	Problem solving – Ability to identify the source of an issue and find effective solutions.&nbsp;	Detail oriented – You pay strong attention to the details as it is one of your core qualities.&nbsp;As far as you are concerned, anything worth doing is worth doing right, every single time.&nbsp;You stay focussed and nothing falls through the cracks on your watch.&nbsp;&nbsp;	Autonomy – Ability to think independently, exercise personal judgment and take initiatives.	Results orientation – Focuses on desired results and sets and achieves challenging goals. KNOWLEDGE:&nbsp;•	Legislation and Regulations related to learning and development in different markets (e.g SETA framework and requirements for South Africa)•	Administrative processes and procedures, related to learning and development.&nbsp;•	Learning management systems and multiple training platforms. COMMUNICATIONSInternal:•	Commercial and Logistics Teams: The primary recipients of the training programmes, their needs and feedback are crucial for shaping and improving the training content.•	People &amp; Culture (P&amp;C) Business Partners: Collaborate closely with these partners to align training initiatives with broader organizational goals and ensure effective implementation.•	Line Managers/Mentors: Work with managers and mentors to identify training needs, coordinate capacity-building activities, and monitor the progress of the training programmes.•	Learning &amp; Development Governance and Operations Team: Liaise with this team to ensure the effective coordination and delivery of learning initiatives, as well as compliance with governance policies.•	Finance Team: Engage with the finance team to set training budgets, manage expenditures, and prepare financial reports.•	Senior Leadership: Provide updates and insights to senior leadership on the progress and impact of training programmes to ensure alignment with the organizations strategic objectives.External:•	External Service Providers: Collaborate with vendors and service providers who deliver specialized training services or resources to enhance the training programmes.•	Industry Experts and Consultants: Engage with industry experts and consultants to gain insights into best practices, industry trends, and innovative training methodologies.•	Regulatory Bodies: Ensure compliance with relevant skills development and legislative requirements by liaising with regulatory bodies and adhering to their guidelines.•	Clients and Partners: In cases where client-specific training is required, work with external clients and partners to develop and deliver tailored training solutions.•	Professional Associations: Connect with professional associations to stay updated on industry standards, obtain certifications, and participate in relevant training and development initiatives.

The RoleThis role is responsible for managing the efficient storage, handling, and optimization of quays, yards, and landside operations to ensure seamless cargo flow. Responsible for leading port and yard activities, coordinating with customs, quarantine authorities, stevedores, and shipping lines to facilitate smooth and timely cargo transitions. Additionally, they supervise vessel planning, optimize operational processes, and drive continuous improvement initiatives to enhance efficiency, effectiveness, and overall port performance. Key Responsibilities• Plan, coordinate, and oversee all port and yard operations, including vessel berthing, cargo handling, storage, and dispatch.&nbsp;• Optimize terminal capacity, yard planning, and workflow to ensure smooth and cost-effective cargo transitions.&nbsp;• Implement best practices to minimize losses, damages, and delays while maintaining high service standards.&nbsp;• Supervise vessel planning activities to ensure efficient ship turnaround times.&nbsp;• Ensure optimal allocation and utilization of labour, cargo-handling equipment, and other operational resources.&nbsp;• Monitor maintenance schedules and operational readiness of equipment, ensuring minimal downtime.&nbsp;• Identify and recommend technological advancements and process improvements to enhance efficiency.&nbsp;• Collaborate with engineering and maintenance teams to ensure infrastructure readiness and operational continuity.&nbsp;• Ensure and enforce adherence to legislative, global and local maritime, safety, and environmental regulations.&nbsp;• Implement and oversee compliance with workplace health, safety, and fatal risk standards to minimize operational risks.&nbsp;• Ensure security protocols are in place for cargo handling, vessel operations, and access control.&nbsp;• Collaborate with customs, quarantine authorities, and regulatory bodies to ensure smooth and compliant port operations.&nbsp;• Investigate incidents and implement corrective measures to improve safety performance.&nbsp;• Contribute to the development and management of the operational budget, ensuring cost control while optimizing productivity.&nbsp;• Monitor and analyze key performance indicators (KPIs) to drive operational efficiency.&nbsp;• Identify and implement cost-saving initiatives without compromising service quality or operational effectiveness.&nbsp;• Build and maintain strong relationships with shipping lines, stevedores, customs, freight forwarders, and port authorities.&nbsp;• Address operational challenges and client concerns to ensure high service levels and customer satisfaction.&nbsp;• Support commercial teams in optimizing cargo throughput and business growth.&nbsp;• Lead, mentor, and develop operational teams to enhance performance, accountability, and adherence to our clients People and Culture standards and best practices.&nbsp;• Conduct regular training and capability-building initiatives to improve staff competencies.&nbsp;• Foster a high-performance culture focused on teamwork, efficiency, and continuous improvement.&nbsp;• Support workforce planning and resource development to ensure operational readiness.&nbsp; Minimum RequirementsQUALIFICATIONS&nbsp;• Relevant tertiary qualification. Preferably a tertiary qualification in logistics, maritime and port, or process/industrial engineering or a marine qualification&nbsp;EXPERIENCE&nbsp;&nbsp;• Minimum of 8-10 years relevant work experience, in a Ports &amp; terminals environment.&nbsp;• Significant experience in port management, with a proven track record management role overseeing Port &amp; Terminal Operations.&nbsp;• Demonstrated ability to manage and implement changes that elevate operational standards, particularly in challenging environments.&nbsp;• Experience working in diverse and developing countries.&nbsp;• Proven ability to effectively communicate and build trust in multilingual environments, gaining stakeholder buy-in.&nbsp;• Solid experience in successfully managing relationships with various stakeholders, both internal and external.&nbsp;• Experience in environments involving third-party company collaboration.&nbsp;• Experience on vessel/yard planning and yard strategy and preference knowledge of TOS applications such as Navis, Zodiac, etc.&nbsp;• Language Proficiency: Fluency in English is required. Additional language spoken in sub-Saharan Africa will be advantageous.&nbsp;&nbsp;SKILLS&nbsp;&nbsp;• Business acumen: The ability to understand financial and economic concepts and principles; to identify, create and/or exploit opportunities, and evaluate business growth and sustainability.&nbsp;• Client centricity: Invest in building relationships, understand client requirements and ensure high standards of quality outputs. Ensure continuous tracking of trends, market information and development to meet future client needs.&nbsp;• Improvement orientation: The ability to explore, identify, learn and implement new and creative ways to improve processes, value chain effectiveness, service delivery and cost optimisation.&nbsp;• Interpersonal effectiveness: Establish effective interpersonal relations with key stakeholders to enable functional integration. Establish a culture that values and embraces diversity and&nbsp;inclusiveness of people and ideas.&nbsp;• Personal courage: Provides constructive feedback in a manner that inspires accountability and self-redirection amongst colleagues and subordinates. Provides an environment for robust debate and open discussion amongst colleagues within a functional area.&nbsp;• Leadership &amp; People Management – Proven capability to lead, develop, and motivate operational teams, fostering a high-performance culture while ensuring workforce capability and&nbsp;engagement.&nbsp;• Safety, Compliance &amp; Risk Management – Deep understanding of HSE regulations, port security, and compliance requirements, with the ability to implement safety measures and risk&nbsp;mitigation strategies.&nbsp;• Analytical &amp; Decision-Making Skills – Strong data-driven decision-making abilities to monitor performance metrics, resolve operational challenges, and drive strategic improvements in port&nbsp;operations.&nbsp;• Written and verbal communication, including technical writing skills and ability to effectively communicate complex concepts to clients and internal teams.&nbsp;• Time management: comfortable working under pressure with stringent deadlines and complex deliverables. Flexible hours to achieve deliverables (sometimes required to work in addition&nbsp;to/outside of normal business hours).&nbsp;• Plan, manage and be responsible for own time management according to tasks priorities with a high attention to detail.&nbsp;

Responsibilities: <ul><li>Supervise the Transaction Delivery and Service Excellence teams, providing leadership and support to ensure high-quality service delivery.</li><li>Design contact management and transaction delivery strategy in line with the overall HR strategy</li><li>Monitor and evaluate team performance against service level agreements (SLAs) and key performance indicators (KPIs) to meet or exceed targets.</li><li>Develop and implement strategies to enhance service quality, efficiency, and customer satisfaction.</li><li>Facilitate regular team meetings to discuss performance, share best practices, and address service delivery challenges.</li><li>Collaborate with departments and stakeholders to understand service requirements and align team efforts with organizational goals.</li><li>Drive continuous improvement initiatives by identifying enhancement opportunities and implementing process changes.</li><li>Design the team budget and monitor financial performance versus budget.</li><li>Manage customer feedback mechanisms, ensuring feedback is analyzed and used for service improvements.</li><li>Provide coaching and training to team members on service excellence principles.</li><li>Handle complex service issues and escalations, offering solutions that balance customer needs with organizational objectives.</li><li>Prepare and present reports on service performance, improvement initiatives, and customer feedback to management and stakeholders.</li><li>Contribute to the development and revision of service delivery policies and procedures.</li><li>Ensure compliance with company standards, policies, and regulatory requirements.</li><li>Foster a positive and collaborative work environment that encourages innovation and excellence.</li><li>Address and resolve complex inquiries related to reporting, automation, and knowledge articles.</li><li>Report performance metrics to higher management.</li></ul> Requirements: <ul><li>A bachelors degree in business administration, management, or a related field is preferred.</li><li>A masters degree or relevant certification in service management is a plus.</li><li>A minimum of 4 years of experience in a service delivery or customer service management role is required, preferably within a shared services environment.</li><li>Proven supervisory or leadership experience with the ability to lead and motivate a team.</li><li>Strong understanding of service excellence principles and best practices.</li><li>Excellent communication and interpersonal skills, with the ability to engage effectively with internal and external stakeholders.</li><li>Experience with Workday and ServiceNow platforms and services.</li><li>Experience with HR technology (HRIS, case management tools, etc.).</li><li>Proficiency in using service management software, CRM systems, and data analysis tools.</li></ul> Location: <ul><li>Cluj, Romania</li></ul>

Responsibilities: <ul><li>Supervise logistics staffs to manage their daily operation for the team to achieve a predefined&nbsp;target.</li><li>Manage 3PL’s to handle any operation activities in DC team to meet customer’s requirement and ensure to achieve highest customer’s satisfactory (ECE : Extraordinary Customer Experience)</li><li>Liaise with 3PL’s to monitor DC Workload levels and take necessary actions to ensure the minimum overtime is required but still meet prescribed productivities and service goals.&nbsp;</li><li>Work with 3PL’s to deploy the continuous improvement process and Kaizen activities in DC operation using company OA requirement as a benchmarking.</li><li>Develop, maintain and review physical procedures and standard work for all functional areas of DC to ensure they are up-to-date and match with the actual operation.</li><li>Liaise with Global Trade Services and appointed customs broker to ensure all customs related matters are executed per local customs law/regulation.</li><li>Close cooperation with BU ITCOs for HS Code Classification.&nbsp;</li><li>Coordinate with related parties including company customs broker, DC Operation (3PL’s) and customers/customer’s broker to ensure that customs reports per Malaysia bonded regulation has been prepared and submitted on-time with 100% accuracy.</li><li>Manage carriers/forwarders (all modes; including air, ocean, truck and small package) to deliver shipments to DC/customers on-time. Monitor and be able to scrutinize and on freight spending especially those irregular high spending.&nbsp;</li><li>Manage DC spending to achieve CPC target.</li><li>Being responsible to provide an update to Corporate&nbsp;for any regular cost review.</li><li>Participate in any new system enhancements; e.g. S/4 Hana Implementation, etc. that is related to&nbsp;DC.</li><li>Support any Free Trade Agreement (FTA) Implementation and other requests from Bus/Corporate</li></ul> Requirements: <ul><li>Bachelor’s Degree in any fields with 8-10 years logistics working experience.</li><li>Hands-on experience on DC operation and process improvement. Experience managing 3PL’s&nbsp;would be an advantage.</li><li>SAP Experience on WM is preferred.</li><li>Working knowledge of import/export customs procedures and requirements including licensing,&nbsp;FTA and classification requirements. Experience on customs bonded and LMW is desirable.</li><li>Demonstrated personal leadership of DC teams, demonstrating organizational and management&nbsp;skills, and achieving quality results through team interaction and effective cross-group collaboration&nbsp;(internal and 3PL’s team)</li><li>Strong problem-solving capabilities and the ability to analyze data and use critical thinking to reach&nbsp;logical conclusions and decisions; results oriented; relies on fact-based logic for decision-making</li><li>Ability to communicate with senior management through well formulated presentations and&nbsp;discussions</li><li>Business acumen, a detailed understanding of business processes and the ability to&nbsp;institute/influence change management as needed.</li><li>Proven computer skills in Microsoft suite - Excel, PowerPoint, Word and etc.</li></ul>

Responsibilities: <ul><li>Analyze DEX tool data to identify trends, predict issues, and propose proactive interventions to enhance employee digital experience.</li><li>Develop, test, and maintain scripts and tools using PowerShell and Python to automate repetitive tasks and improve system performance.</li><li>Work with data warehouses like Redshift and analytics platforms such as Databricks. Use SQL or another programming language to work with databases and create dashboards to extract insights and develop actionable recommendations.</li><li>Develop dashboards and reporting tools using SysTrack and Microsoft Power BI to provide visibility into key performance metrics.</li><li>Collaborate with IT Service Desk and Desktop Support Teams to identify opportunities for automation and efficiency improvements.</li><li>Proactively engage with stakeholders to understand business requirements and translate them into technical solutions.</li><li>Design and implement innovative ideas to enhance customer service and reduce the mean time to resolution (MTTR).</li><li>Act as a consultant to various teams, providing technical expertise in the use of DEX tools and scripting languages.</li><li>Lead initiatives to integrate new technologies or methodologies that improve the IT environment and employee satisfaction.</li><li>Conduct Root Cause Analysis (RCA) on recurring issues and propose permanent solutions.</li><li>Engage with vendor support resources to resolve complex technical challenges and evaluate new technologies.</li><li>Work with APIs to integrate and enhance system capabilities, ensuring seamless interaction between tools and platforms.</li></ul> Requirements: <ul><li>Proficiency in DEX tools like SysTrack, Nexthink, or similar platforms.</li><li>Strong coding skills in PowerShell and Python.</li><li>Hands-on experience with data analytics platforms, such as Databricks, and data warehouses like Redshift. Proficiency in SQL as a programming language for working with databases and creating dashboards.</li><li>Expertise in Microsoft Power Apps and Power BI for data visualization and automation.</li><li>Experience in working with APIs for system integration and enhancements.</li><li>Deep understanding of IT environments, including endpoint devices, software, and cloud-based tools.</li><li>Ability to interpret data and provide actionable insights to improve digital employee experience.</li><li>Strong problem-solving skills, with experience conducting RCA and developing innovative solutions.</li><li>Demonstrated ability to identify and act on trends and opportunities in emerging technologies.</li><li>Knowledge of IT Service Management frameworks (e.g., ITIL) and their practical application.</li></ul>

Responsibilities:&nbsp; <ul><li>Oversee daily operations of the Transaction Delivery Team, reporting to the Transaction Delivery Supervisor.</li><li>Track and manage transaction case volume to ensure balanced workload and timely processing.</li><li>Facilitate communication and coordination with key departments for seamless transaction processing.</li><li>Analyze current processes to identify gaps and implement improvements for enhanced efficiency and productivity.</li><li>Conduct regular quality checks and audits to ensure accuracy and integrity of transaction data.</li><li>Provide ongoing support, guidance, and constructive feedback to team members for their development and performance.</li><li>Serve as the primary liaison for HR Business Partners and Centers of Excellence, handling escalations to ensure prompt issue resolution.</li><li>Address and resolve complaints in a timely manner to maintain compliance with regulatory requirements and company policies.</li></ul> Requirements: Qualifications and Experience Essential:&nbsp; <ul><li>4+ years of relevant experience</li><li>Proficient in data entry and maintenance in HR systems (Workday preferred).</li><li>Prior experience in leading transactional processing of HR data, including historical and retroactive corrections.</li><li>Experience with Workday and ServiceNow platforms and services.</li><li>Demonstrated ability to communicate effectively with multiple stakeholders.</li><li>Experience in performing quality review of completed personnel and organizational data change actions.</li><li>Experience in HR Shared Services or HR Operations.</li></ul> Preferred:&nbsp; <ul><li>Expertise in using HR systems, with a strong preference for Workday, including advanced functionalities and reporting capabilities.</li><li>Proven experience in managing projects, particularly those related to HR data and system implementations or upgrades.</li><li>Strong analytical skills with the ability to identify trends, root causes, and develop effective solutions to complex issues.</li><li>Demonstrated experience in leading and developing high-performing teams, including coaching, mentoring, and performance management.</li><li>Experience in identifying and implementing process improvements to enhance efficiency, accuracy, and service quality in HR operations.</li><li>In-depth understanding of HR compliance and regulatory requirements, with experience in ensuring adherence to these standards.</li><li>Strong customer service skills with a focus on delivering high-quality support and resolving issues promptly and effectively.</li><li>Experience in managing change within an organization, including communication, training, and support for new processes or systems.</li></ul>

Responsibilities:&nbsp; <ul><li>Manage day-to-day transactional operations within the GBS center, ensuring timely and accurate transaction processing.</li><li>Lead a team of transactional specialists across regions, providing training, guidance, and performance evaluations.</li><li>Develop and implement standardized policies and procedures for transactional processes across the organization.</li><li>Collaborate with other departments to ensure transactional services meet their needs and expectations.</li><li>Monitor processes for compliance with internal controls, accounting standards, and regulatory requirements.</li><li>Drive continuous improvement initiatives to enhance the efficiency and quality of transactional services.</li><li>Manage the resolution of transactional issues and escalations, ensuring customer satisfaction and service excellence.</li><li>Analyze transactional data to identify trends, improvement areas, and cost-saving opportunities.</li><li>Prepare and present reports on transactional operations, including performance metrics and service level agreements (SLAs).</li><li>Work closely with the IT department to optimize transactional systems and ensure integration with other business systems.</li><li>Oversee the transition of transactional services to the shared services center, including change management and stakeholder communication.</li><li>Manage the transactional services budget to ensure cost-effective service delivery.</li></ul> Requirements: <ul><li>A bachelors degree in accounting, finance, business administration, or a related field. </li><li>A masters degree or relevant certification (e.g., CPA, CMA) is preferred.</li><li>A minimum of 8 years of total experience and 6 years of relevant experience in transactional services or operations management, preferably within a shared services environment</li><li>Proven leadership and team management skills, with the ability to develop and motivate a high-performing team to Lead the regional Transaction Delivery teams</li><li>Strong understanding of financial processes and systems, including ERP and transactional management software</li><li>Excellent analytical and problem-solving abilities, with a focus on attention to detail and accuracy</li><li>Effective communication and interpersonal skills, with the ability to interact with stakeholders at all levels</li><li>Experience with Workday and ServiceNow platforms and services</li><li>Knowledge of industry best practices and continuous improvement methodologies</li><li>Experience with process automation and digital transformation initiatives</li><li>Ability to manage multiple priorities in a dynamic and fast-paced environment</li><li>Experienced in budgeting and monitor financial performance versus budget</li><li>Ensure contact management and transaction delivery processes are aligned with corporate policies, procedures and internal controls</li></ul> Preferred: <ul><li>Excellent communication skill with abilities related to the effective exchange of information and ideas</li><li>Ability to handle more than one task at the same time in an efficient manner</li><li>Ability to be ethical and conduct activities with moral principles</li><li>Effectively collaborate with group to achieve a common goal or to complete a task in the most effective and efficient way</li><li>Seek out new information, experiences, and knowledge</li><li>Ability to learn, understand, and integrate new technologies into work that leads to increased efficiency, productivity, and the ability to stay competitive in various fields</li></ul> Technical Skills and Knowledge: <ul><li>Proficiency with Microsoft Office Suite</li></ul>

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64 service excellence Jobs found

EUC Operations Lead

Senior E-Commerce Sales Executive

Solutions Engineer - Data Centers, SP Routing ,Cyber Security

Learning Specialist: Commercial, Logistics and Ports & Terminals

Terminal Manager: Operations – Ports & Terminals

Transaction Delivery and Service Excellence Team Supervisor

Logistics Manager

Senior Proactive Engineer

HR Transaction Delivery Team Lead

HR Transaction Delivery Supervisor

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EUC Operations Lead

Senior E-Commerce Sales Executive

Solutions Engineer - Data Centers, SP Routing ,Cyber Security

Learning Specialist: Commercial, Logistics and Ports & Terminals

Terminal Manager: Operations – Ports & Terminals

Transaction Delivery and Service Excellence Team Supervisor

Logistics Manager

Senior Proactive Engineer

HR Transaction Delivery Team Lead

HR Transaction Delivery Supervisor

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