Software Engineer - ERP

ServiceNow Developer

Consultant Infrastructure & Operations (SAM)

Forward Deployed AI Scientist

Service Delivery Manager

HR Transaction Delivery Team Lead

Responsibilities; <ul><li>Application Development: Partners design and develop high-quality applications in SAP Functional modules COM/FIN/OPERATIONS.</li><li>Automation: Applies internal software deployment platform, methodologies, and tools to automate the deployment process, ensuring smooth and reliable releases.</li><li>Collaboration: Partners with cross-functional teams of product managers, designers, vendors, and other engineers to gather moderately complex requirements and deliver solutions that meet business needs.</li><li>Testing &amp; Debugging: Writes and maintains moderately complex unit tests and integration tests, and performs debugging to maintain the quality and performance of the software.</li><li>Continuous Improvement: Makes suggestions for improving deployment processes and implements approved standards to improve efficiency and reliability.</li><li>Documentation: Drafts and maintains comprehensive documentation for moderately complex software applications, deployment processes, and system configurations.</li><li>Technical Support: Provides technical support and troubleshooting for moderately complex issues with deployed applications to ensure minimal downtime and fast resolution.</li><li>Configuration: configuring, troubleshooting, and solutioning SAP Functional modules.</li><li>Service Management: Looks for continuous improvement opportunities in Incident and Service Request processes based on trend analysis.</li><li>ITSM: ServiceNow support, including process definitions and reporting, including developing and designing reports. Leads process implementation and governance across all ITIL processes, including Incident, Problem, Change, Knowledge, etc.</li><li>Vendor Governance: Monitors and governs all performance metrics of Managed Services Partners.</li></ul> Requirements: <ul><li>Experience: Minimum 7 years of total IT work experience with roughly 5+ years of relevant hands-on SAP/ERP and configuration experience.</li><li>Education: Bachelor’s degree in Computer Science or equivalent practical experience.</li><li>Certifications: ITIL certification is preferred for service management and process governance.</li></ul>

Responsibilities: <ul><li>Own end-to-end technical delivery of SAM Pro capabilities including enhancements, defect management, and platform optimization.</li><li>Configure, develop and maintain Service Now modules, including SAM Pro, HAM Pro, and CMDB, in alignment with business requirements.</li><li>Design and maintain integrations with SCCM, Intune, Active Directory, Cloud platforms, and procurement &amp; contract systems.</li><li>Support configuration and tuning of software normalization, reconciliation rules, and license models within SAM Pro.</li><li>Ensure integrity and quality of data across discovery, CMDB, and entitlement sources.</li><li>Develop automation for SAM use cases such as license harvesting, compliance tracking, and request fulfilment optimization.</li><li>Design and implement workflows, Flow Designer automation, business rules, client scripts, UI policies and notifications while following Service now best practices.</li><li>Maintain technical documentation, participate in platform upgrades and releases, and contribute to continuous improvement initiatives focused on platform stability, user experience and efficiency.</li></ul> Requirements: <ul><li>Bachelor’s degree in IT or Computer Science.</li><li>5+ years of total experience, with at least 3 years of hands-on Service Now development experience.</li><li>Experience working with ServiceNow SAM Pro modules including normalization, reconciliation, and content service, is preferred.</li><li>Hands on with JavaScript, ServiceNow scripting, CMDB data model and platform security concepts.</li><li>Experience with Flow Designer, Integration Hub, and REST/SOAP APIs.</li><li>Understanding of Software Asset Management Lifecycle with exposure to discovery tools, software normalization and software reconciliation concepts.</li><li>ServiceNow Certified System Administrator (CSA) is preferred.</li><li>ServiceNow SAM Implementation Specialist (CIS) certification is highly desirable.</li><li>Excellent communication and ability to work independently as an individual contributor and collaborate effectively with cross-functional teams.</li></ul>

Responsibilities: <ul><li>Software Asset Lifecycle Management: Own end-to-end software asset lifecycle management from request, deployment, usage, optimization, and retirement. Maintain accurate and audit-ready software inventories and entitlement records. Ensure effective software normalization and reconciliations</li><li>License Compliance &amp; Audit Management: Ensure ongoing compliance with software licensing agreements by identifying and remediating compliance gaps and over deployment risks</li><li>Cost Optimization: Analyse software usage data to identify optimization and cost reduction opportunities, support contract renewals, license negotiations, and true-up planning with data-driven insights</li><li>Tools &amp; Data Management: Administer and operate SAM tools, ensure data accuracy across systems, and report for license compliance, deployment, and spend visibility</li><li>Process &amp; Continuous Improvement: Maintain and continuously improve SAM policies, standards, and operating procedures aligning with ISO/IEC 19770, ITIL and internal governance frameworks</li></ul> Requirements: <ul><li>Bachelor’s degree in IT or Computer Science from Tier 1 Engineering institute</li><li>6+ years of hands-on experience in Software Asset Management</li><li>Deep understanding of software licensing models and metrics (user, device, core, processor, subscription, BYOL, SaaS)&nbsp;</li><li>Proven experience handling complex enterprise software estates and managing publisher audits independently</li><li>Hands-on experience working with SAM tools such as Flexera, ServiceNow SAM Pro.</li><li>Experience working on high-impact global projects, strategic initiatives, and change management initiatives</li><li>Excellent communication and ability to work independently as an individual contributor and collaborate effectively with cross-functional teams</li></ul>

Role Description: <ul><li>The Strategy team is looking for a hands-on AI-enabled strategy and market intelligence professional to materially accelerate the way we conduct deep research, market intelligence, analytical modeling, and GTM analysis by applying high impact AI workflows and translating them into sharper strategic decisions.</li><li>The individual will partner with business, product, commercial, and tech teams to translate ambiguous questions into actionable insights, while developing and scaling AI-enabled solutions that improve strategic decision-making and drive measurable business impact.&nbsp;</li><li>The individual is expected to work in close partnership with our client IT team, to leverage existing AI &amp; data capabilities on Databricks &amp; AWS (where applicable) while developing solutions.</li></ul> Responsibilities: Strategic problem solving and driving cross-functional execution&nbsp; <ul><li>Translate AI-assisted analyses into practical executive decisions by applying strong business judgment, rigorous validation protocols, and a sharp “so-what” orientation</li><li>Collaborate with and influence senior stakeholders across strategy, sales, technology teams, and P&amp;L owners</li><li>Good first-principles and problem-solving capabilities with the ability to build and test strategic hypotheses Identifying meaningful opportunities to leverage AI and deploying scaled AI solutions at pace</li></ul> Identify, assess, and prioritize high-value AI and automation opportunities by translating business challenges into scalable, practical solutions&nbsp; <ul><li>Design proprietary AI-enabled workflows, agents, and accelerators for recurring strategy activities (competitor monitoring, earnings call tracking, tariff and regulatory intelligence, voice-of-customer mining etc.)</li><li>Build reusable templates, workflows, and modules to drive adoption and embed AI capabilities into strategy processes</li></ul> Executing rapid AI-augmented research and competitive intelligence&nbsp; <ul><li>Lead AI-augmented research using tools like Claude, OpenAI, Perplexity, AlphaSense, CapIQ etc. to deliver source-triangulated competitive and industry insights</li><li>Synthesize structured datasets (S&amp;P Capital IQ, Bloomberg, IDC, Gartner) and unstructured sources (10-Ks, analyst reports, expert interviews) – to generate and validate AI-assisted outputs</li></ul> Support strategy team in day-to-day execution by leveraging AI-led tools <ul><li>Lead AI-enabled market sizing, opportunity mapping, and TAM/SAM/PAM modelling</li><li>Accelerate financial modelling – scenario and sensitivity analyses, valuation, NPV/IRR, segment P&amp;Ls, pricing</li><li>Support M&amp;A pipeline by AI-screening targets and generating investment theses</li></ul> AI enablement, coaching and continuous innovation <ul><li>Coach strategy team members on prompting techniques, research workflows, and AI-fluent execution</li><li>Scale AI adoption across Corporate Strategy through hands-on mentorship of beginner users</li><li>Stay current on agentic stacks, multimodal models, and deep research agents</li></ul> Requirements: Skillset and capabilities AI fluency and hands-on deployment orientation&nbsp; <ul><li>Working knowledge of GenAI patterns – LLM capabilities/limitations, prompt design, etc.</li><li>Proven ability to convert business problems into reusable AI workflows, tools, or accelerators</li><li>Builder mindset with experience prototyping AI solutions using frontier tools &amp; low-code platforms</li></ul> Analytics, modelling, and research excellence <ul><li>Strong modelling skills across TAM/SAM/PAM, scenarios, sensitivities, NPV/IRR, valuation etc.</li><li>Ability to synthesize structured datasets with unstructured sources</li><li>Research discipline – source triangulation and rigorous validation of AI outputs</li></ul> Strategic problem solving, communication, executive presence, and influence&nbsp; <ul><li>Sharp "so-what" orientation to translate AI outputs into practical executive decisions</li><li>Crisp written and verbal communication, with ability to frame board-ready narratives</li><li>Skill in explaining AI workflows and implications to both technical and non-technical audiences</li><li>Stakeholder management across strategy, commercial, data, and technology teams</li></ul> Ownership, and execution <ul><li>Independently own workstreams end-to-end – from framing through deployment</li><li>High bar for quality; never publishes unchecked AI outputs or unvalidated analysis</li></ul> Coaching and capability building&nbsp; <ul><li>Patience and ability to coach colleagues on prompting, research workflows, and source validation</li><li>Track record of building reusable playbooks – templates and training modules that scale adoption</li></ul> Passion, curiosity, and learning agility <ul><li>Deep passion for AI, tech, and industrial innovation, with curiosity to stay current on frontier tools</li><li>Entrepreneurial ownership mindset and drive to build a new AI-enabled strategy capability</li></ul> Qualifications:&nbsp; <ul><li>BE / B-Tech in Computer Science Engineering, Data Science or a related analytical field required; MBA, MS, M-Tech or equivalent advanced degree strongly preferred.</li><li>3–4+ years of experience in AI transformation, analytics, or AI-enabled business building. Prior Forward Deployed Engineer / Solutions Architect / Senior Data Scientist background preferred.</li><li>Experience in a top-tier strategy consulting firm, AI-native consulting team, analytics firm or corporate / product strategy team role strongly preferred.</li><li>Demonstrated experience building or deploying 0–1 AI solutions (not just experimenting), GenAI, analytics, automation, or workflow solutions in a business environment required.</li><li>Proficiency in Excel and PowerPoint required; Python or equivalent scripting capability strongly preferred. Experience with DevOps, CI/CD pipelines, and infra as code (e.g., Jenkins, Docker, Kubernetes) required.</li><li>Proficient in implementing AI platforms like AWS Bedrock, LangGraph, Crew AI, Glean etc.</li><li>Knowledge of enterprise data environments (esp. SAP, Databricks) or cloud platforms (esp. AWS) is a plus. Experience integrating AI systems with enterprise data platforms required.</li><li>Experience with LLM-powered solutions, RAG systems, agentic workflows, AI research tools, or AI-enabled knowledge manage</li></ul>

Responsibilities: Manage Relationship with business on Run service: <ul><li>In charge of Run activities for applications or services and conduct business review with business representatives</li><li>Manage escalation from business teams and ensure business continuity and follow till closure</li><li>Manage dependencies and trigger hierarchical escalation protocol as needed ("pending by user, awaiting vendor status" tickets etc.)</li><li>Own critical outbound communications from IT with business</li><li>Conduct or collaborate with BRM for demand management for minor evolutions in alignment with build teams</li><li>Track and ensure business satisfaction and take necessary action to improve CSAT progressively</li><li>Contribute to larger community of SDM and ITSM Process Owner.</li><li>Onboard other scope into service as the organization is moving to Platform organization.</li></ul> Monitor and control service delivery: <ul><li>Take ownership of major incidents, ensuring coordination of resolving parties, effective communication to stakeholders and post incident review</li><li>Review ticket backlog (especially aging tickets) on regular basis and prioritize as per SLA commitments when applicable</li><li>Track, analyze and report metrics (SLA and KPI) and take corrective actions as needed for service excellence</li><li>Work with Application management service partner to generate actionable insights to improve system availability and performance</li><li>Ensure Knowledge Mgmt. and build to run practices are followed and regularly conduct audits</li><li>Recommend, monitor, and ensure continuous improvement activities are delivered by AMS teams</li><li>Increase the ITIL compliance for all services delivered by teams (incident, problem, change.)</li><li>Review global process KPIs using power BI dashboard for process excellence and draft process improvement suggestions</li><li>Lead change management including process governance, CAB &amp; quality control.</li></ul> Requirements: <ul><li>High level of business orientation</li><li>Proactive and process mindset</li><li>Solid IT process knowledge with very good ITIL understanding</li><li>Practical knowledge and experience on IT process development and service roll outs</li><li>Strong experience in supplier collaboration with offshoring model (located in India)</li><li>Demonstrated ability to communicate effectively with different stakeholders (both written and oral).</li><li>Ability to operate in a large and complex organization which is transformation to become more professional.</li><li>Strong Change Management skills</li><li>Excellent problem solving &amp; team collaboration skills</li><li>Experience on SAP function modules (FICO, SD, MM, WM)</li><li>Proven 6+ years working experience as an IT service delivery manager or coordinator</li><li>Knowledge of IT Service Management ITIL EXPERT certification will be appreciated)</li><li>Proven track record in IT/IS Project Management (PMI, Prince 2 certification will be appreciated) including coordination of various teams and service providers</li><li>Experience on SAP (SRM, ABAP, GRC)</li><li>Proficiency in using ServiceNow, PowerBI</li></ul>

Responsibilities:&nbsp; <ul><li>Oversee daily operations of the Transaction Delivery Team, reporting to the Transaction Delivery Supervisor.</li><li>Track and manage transaction case volume to ensure balanced workload and timely processing.</li><li>Facilitate communication and coordination with key departments for seamless transaction processing.</li><li>Analyze current processes to identify gaps and implement improvements for enhanced efficiency and productivity.</li><li>Conduct regular quality checks and audits to ensure accuracy and integrity of transaction data.</li><li>Provide ongoing support, guidance, and constructive feedback to team members for their development and performance.</li><li>Serve as the primary liaison for HR Business Partners and Centers of Excellence, handling escalations to ensure prompt issue resolution.</li><li>Address and resolve complaints in a timely manner to maintain compliance with regulatory requirements and company policies.</li></ul> Requirements: Qualifications and Experience Essential:&nbsp; <ul><li>4+ years of relevant experience</li><li>Proficient in data entry and maintenance in HR systems (Workday preferred).</li><li>Prior experience in leading transactional processing of HR data, including historical and retroactive corrections.</li><li>Experience with Workday and ServiceNow platforms and services.</li><li>Demonstrated ability to communicate effectively with multiple stakeholders.</li><li>Experience in performing quality review of completed personnel and organizational data change actions.</li><li>Experience in HR Shared Services or HR Operations.</li></ul> Preferred:&nbsp; <ul><li>Expertise in using HR systems, with a strong preference for Workday, including advanced functionalities and reporting capabilities.</li><li>Proven experience in managing projects, particularly those related to HR data and system implementations or upgrades.</li><li>Strong analytical skills with the ability to identify trends, root causes, and develop effective solutions to complex issues.</li><li>Demonstrated experience in leading and developing high-performing teams, including coaching, mentoring, and performance management.</li><li>Experience in identifying and implementing process improvements to enhance efficiency, accuracy, and service quality in HR operations.</li><li>In-depth understanding of HR compliance and regulatory requirements, with experience in ensuring adherence to these standards.</li><li>Strong customer service skills with a focus on delivering high-quality support and resolving issues promptly and effectively.</li><li>Experience in managing change within an organization, including communication, training, and support for new processes or systems.</li></ul>

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6 servicenow sam Jobs found

Software Engineer - ERP

ServiceNow Developer

Consultant Infrastructure & Operations (SAM)

Forward Deployed AI Scientist

Service Delivery Manager

HR Transaction Delivery Team Lead

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6 servicenow sam Jobs found

Software Engineer - ERP

ServiceNow Developer

Consultant Infrastructure & Operations (SAM)

Forward Deployed AI Scientist

Service Delivery Manager

HR Transaction Delivery Team Lead

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow is on a mission to connect companies with the best talent across the globe.