Life Sciences Sales Engineer

Business Development Engineer & Solutions Architect

Warehouse Supervisor/Manager

Senior Manager, Integrated Marketing

Digital Marketing Specialist

Sales Director - US

Senior Quality Engineer

Manager, Corporate Finance

Director, Corporate Finance

Customer Service Analyst- OTD Analyst

Responsibilities: <ul><li>Maintain contact with customers and ensure company products are specified.&nbsp;</li><li>Achieve or exceed sales targets.&nbsp;</li><li>Identify design consultants and engineering contractors involved in projects with close and regular contact making us their preferred pump choice.</li><li>Identify upcoming projects and that the company specification is used.</li><li>Keep Southeast Asia teams updated on projects by discussion and to maintain and progress projects.&nbsp;</li><li>Arrange and run customer training and presentations, which can be on-site and/or office based</li><li>Feed back potential product improvements and complaints, where new applications offer greater potential but existing specifications exclude or lessen our suitability.</li><li>Increasing our market share by replacing other pump types as well as other manufacturers peristaltic pumps.</li><li>Keep the Sales Manager updated with competitor activity encountered in the market place.</li><li>Identify, organise and progress field trials.&nbsp;</li><li>Identify and lead marketing activities maintaining our brand and find new opportunities.</li><li>Keep CRM up to date with all customer activities.</li><li>Conduct all activities in accordance with the Quality Management System</li><li>To regularly attend selected exhibitions and provide necessary market reports/ trends&nbsp;</li></ul> ﻿Requirements: <ul><li>Able to lead, communicate and foster relationships with customers and colleagues</li><li>Fault finding and problem solving skills</li><li>Prioritizing workload</li><li>Working in a largely unsupervised manner</li><li>Working within procedural guidelines in a methodical manner&nbsp;</li><li>Formal relevant engineering qualifications or strong business background</li><li>Process Engineer in Biopharmaceutical/Pharmaceutical company; and/or educational background of Medicine, Pharmacy, Biomedical or any related Bio related courses will be an added advantage</li><li>Experience in Fluid Handling industry (Pumps)&nbsp;</li><li>Proficient in both English writing and reading competencies</li></ul>

Responsibilities: Systems / Technical Interaction with the Customer (50%) <ul><li>Serve as the technical interface between the customer and the company, providing expert support, consulting, and technical advice.</li><li>Identify current and future customer needs using application knowledge, and recommend suitable solutions.</li><li>Engage in the early stages of customers’ design cycles to influence product/platform planning.</li><li>Support new product development by offering conceptual design and modeling.</li><li>Collaborate with sales and product management to prepare and present proposals, including product selection, design solutions, specifications, and project objectives.</li><li>Ensure on-time delivery of product samples, design support, and product verification to customers.</li></ul> Market Sensing &amp; Strategy Development (50%) <ul><li>Actively hunt for new business opportunities by aligning customer needs with the product and technology roadmap.</li><li>Develop a strong network of contacts within customer organizations to foster collaboration and build trust.</li><li>Analyze customer strategies, technology roadmaps, market trends, and competitors to identify and create innovative solutions.</li></ul> Requirements: Education: <ul><li>4-year technical or business degree required; advanced degree preferred.</li></ul> Experience: <ul><li>8+ years of experience spanning business, sales, and engineering functions.</li><li>Fiber optics product knowledge is essential.</li><li>Aerospace &amp; defense market knowledge preferred.</li><li>US ITAR clearance required (must meet eligibility criteria).</li><li>Demonstrated strong organizational skills and a commitment to business success.</li><li>Excellent communication and presentation skills with the ability to simplify complex concepts.</li><li>Highly result-oriented with a proactive and accountable work style.</li></ul>

Responsibilities: Distribution Operations <ul><li>Oversee all distribution operations for the warehouse, assuring timely accurate and cost-effective deliveries.</li><li>Direct cycle counting procedures to maintain accurate inventory.</li><li>Review all transportation billing for accuracy before sending to AP.</li><li>Execute contract customer shipments to ensure timely deliveries.</li><li>Maintain and administers all departmental policies, SOP’s and training.</li></ul> Compliance and Audit <ul><li>Ensure compliance with all safety and regulatory guidelines.</li><li>Maintain the warehouse, shipping/receiving areas and distribution center in audit ready condition including upholding a strict level of cleanliness.</li><li>Ensure that all documentation is up to date and easily accessible.</li><li>Maintain an on-going relationship with Supply Chain for inventory and shipments issues.</li><li>Must be current with all federal counterfeit drug regulations, E-pedigree state laws and ASN rules and regulations with the wholesalers.</li></ul> Cross-Functional Support <ul><li>Maintain training records for all colleagues in your organization and ensure 100% compliance to training guidelines.</li><li>Work with finance on a monthly basis to ensure all shipments and customer orders have been processed are resolved for months end.</li><li>Works closely with Quality and Regulatory on all related issues. anticipates in audits as needed.</li></ul> Requirements: Education &amp; Experience	 <ul><li>Minimal acceptable level of education, work experience and certifications required for the job</li><li>Minimum of a Bachelor’s Degree, preferably with a Business, Technical and /or Supply Chain focus.</li><li>Minimum of 8 years’ experience in Supply Chain Operations.</li><li>Project management experience preferred.</li><li>Experience with Six Sigma/Process excellence tools, training or certification.</li><li>Shipment of Hazardous Material transportation certification.</li><li>APIC’s certification preferred.</li><li>Knowledge Proficiency in a body of information required for the job e.g. knowledge of FDA regulations, GMP/GLP/GCP, Lean Manufacturing, Six-Sigma, etc.</li><li>Knowledge of US and international transportation and distribution practices.</li><li>Knowledge of Code of Federal regulations Title 21 part 210 and 211, and DEA rules and regulations for distribution/storage/manufacture of controlled substances is a must.</li><li>Must have working knowledge of serial shipping container code (SSCC).</li></ul> Skills &amp; Abilities: <ul><li>Often referred to as “competencies”, leadership attributes, skills, abilities or behaviors that may be enterprise, functional or job specific e.g. coaching, negotiation, calibration, technical writing etc.</li><li>Strong communication, collaboration, and organizational skills.</li><li>Results oriented - identifies issues and drives the decision process.</li><li>Ability to effectively challenge assumptions/decisions and support the minority viewpoint when needed.</li><li>Influence management – ability to work cross-functionally at all levels.</li><li>Creative innovation skills, excellent influencing skills, and strong design and visualization capability.</li><li>Deals well with conflict – negotiator, mediator.</li><li>Collaborates with team members on plans (and holds team members accountable).</li><li>Good problem-solving skills, sound judgment.</li><li>Take decisive action and deliver tangible results in a fast-paced cross-functional organization and highly competitive industry.</li></ul> Physical Requirements: <ul><li>Physical &amp; mental requirements e.g. lift 40 pounds, walk across plant/warehouse, business travel (% of time), driving as part of work responsibilities, etc.</li><li>Able to sit and stand for up to 8 hours.</li><li>Able to walk through production areas.</li><li>Able to lift up to 30 lbs.</li><li>Distribution Operations Oversee all distribution operations for the warehouse, assuring timely accurate and cost-effective deliveries.</li><li>Direct cycle counting procedures to maintain accurate inventory. Review all transportation billing for accuracy before sending to AP.</li><li>Execute contract customer shipments to ensure timely deliveries. Maintain and administers all departmental policies, SOP’s and training.</li><li>Compliance and Audit Ensure compliance with all safety and regulatory guidelines.</li><li>Maintain the warehouse, shipping/receiving areas and distribution center in audit ready condition including upholding a strict level of cleanliness.</li><li>Ensure that all documentation is up to date and easily accessible.</li><li>Maintain an on-going relationship with Supply Chain for inventory and shipments issues.</li><li>Must be current with all federal counterfeit drug regulations, E-pedigree state laws and ASN rules and regulations with the wholesalers.</li><li>Cross-Functional Support Maintain training records for all colleagues in your organization and ensure 100% compliance to training guidelines.</li><li>Work with finance on a monthly basis to ensure all shipments and customer orders have been processed are resolved for months end.</li><li>Works closely with Quality and Regulatory on all related issues. anticipates in audits as needed.</li></ul>

Key Responsibilities: Integrated Campaigns &amp; Demand Generation <ul><li>Develop and execute multichannel integrated marketing campaigns to build brand visibility and generate qualified demand.</li><li>Leverage marketing data and analytics to evaluate campaign effectiveness, forecast trends, and drive performance improvements.</li><li>Oversee the lead funnel in collaboration with regional sales teams and solution centers to enhance lead quality and conversion rates.</li><li>Craft compelling messaging and positioning to clearly communicate our client solutions and value proposition.</li><li>Partner with ecosystem players (channel partners, module providers, design houses) to launch joint marketing initiatives.</li></ul> Branding &amp; Market Positioning <ul><li>Lead strategic branding efforts for our client DDN business across core and new markets.</li><li>Ensure consistent brand alignment across all touchpoints, including acquisitions, through a well-structured multi-year roadmap.</li></ul> Account-Based Marketing (ABM) <ul><li>Serve as the ABM Subject Matter Expert (SME) for our client and the DDN division.</li><li>Design and implement ABM strategies and campaigns that directly contribute to business growth.</li><li>Collaborate closely with digital marketing, sales, and product management to strengthen ABM programs and improve cross-functional alignment.</li></ul> Event Marketing <ul><li>Lead planning and execution of major corporate events including trade shows, exhibitions, customer events, and internal engagements.</li><li>Drive end-to-end event marketing initiatives that align with business goals and enhance brand recognition.</li></ul> Internal Communications <ul><li>Design and execute a comprehensive internal communications strategy to foster alignment and engagement across the DDN organization.</li></ul> Requirements: Qualifications &amp; Experience <ul><li>Bachelor’s degree in Marketing, Business, or a related field (MBA strongly preferred).</li><li>7+ years of experience in B2B marketing, preferably in the IoT, Data Center, or 5G industries with a global scope.</li><li>Strong business acumen and the ability to leverage analytics for marketing strategy and decision-making.</li><li>Expertise in paid, owned, and earned channels with a proven track record of driving successful marketing campaigns.</li><li>Experience with CRM and ABM platforms; proficiency in Eloqua, Salesforce.com, Tableau is a plus.</li><li>Google Ads certification is a plus.</li><li>Prior business development (BD) or sales experience is advantageous.</li><li>Exceptional written, verbal, and presentation skills.</li><li>Strong project management, leadership, and cross-functional collaboration skills.</li></ul>

Role Description:&nbsp; <ul><li>Our client is seeking a dynamic and results-driven Digital Marketing Specialist to join our team on a freelance, project-based basis.</li><li>The ideal candidate will have hands-on experience in digital marketing, influencer marketing, and new media channels like podcasts, with a strong background in performance marketing.</li><li>This role offers an exciting opportunity to work with a growing company in the following industries: OTC Healthcare/Consumer Goods/Health and Wellness/E-commerce.</li></ul> Responsibilities: <ul><li>Partner with brand marketers to understand brand strategy, tactical plans, campaign requirements, data needs, and operational support associated with their digital marketing efforts</li><li>Plan and carry out marketing and promotional activities for the brand.</li><li>Ensure timely and compliant delivery of operational responsibilities in accordance with project milestones.</li><li>Serve as a subject matter expert for digital marketing best practices, internal processes, and systems related to digital marketing.</li><li>Help brand marketers ensure adequate data capturing and reporting are in place for all digital marketing initiatives.</li><li>Facilitate continued educational/training opportunities for internal marketing stakeholders and external agency teams</li><li>Gather future business requirements and represent the voice of the brand as additional digital marketing capabilities/platforms are established.</li><li>Cultivate strong partnerships with external agency teams, suppliers, and vendors in support of Brand and/or Digital Operations efforts.</li><li>Lead and execute media plans; Identify and optimize digital channel mix to help grow the brands.</li><li>Oversee all digital paid advertisements and third-party digital vendor management.</li><li>Analyze data by mapping current digital tactics to identify gaps, opportunities, and insights to optimize spend, performance &amp; ROI</li><li>Proficiency in core marketing capabilities such as digital creative development, segmentation, investment optimization, etc.</li><li>Experience in managing multiple external agency partners and internal marketing partners to meet deadlines in alignment with SOWs.</li><li>Work with overseas counterparts to ensure alignment of brand objectives.</li><li>Plan, conceptualize, and develop new product launches.</li><li>Manage media communication, advertising, and campaign/promotion on both offline and online (social media, Facebook, Instagram)</li><li>Manage brand presence in social networking sites including Facebook, Twitter, and other relevant blogs, sites, e-commerce, and forums</li><li>Monitor social media for conversations and trends related to company brand and feedback insights to the Regional to align overall business strategy</li><li>Measure the impact of social media programs; analyze, review and report on the effectiveness of our company’s social&nbsp;</li></ul> Requirements: <ul><li>Bachelor’s degree (or) masters degree in marketing or related fields.</li><li>6+ years of relevant experience, preferable within the bio/pharma industry with at least 5 years of digital marketing experience</li><li>Exceptionally strong analytical skills, Communication Skills with the ability to evaluate KPIs, present learnings based on data and optimize</li><li>In-depth knowledge of digital marketing within the pharmaceutical or healthcare industry.</li><li>Freelance, Project-Based Work: Must be willing to work on a freelance, project basis, with flexibility on timelines and deliverables.</li><li>Operational Experience: Must have direct operational experience in digital marketing, influencer marketing, and new media, including podcasts.</li><li>Performance Marketing Expertise: Proven experience in performance marketing, with a focus on driving measurable results like conversions and ROI.</li><li>Proficiency in managing paid campaigns across multiple platforms (Google Ads, Meta, TikTok).</li><li>Experience in managing Influencer campaigns on Social Media platforms like Tik Tok, YouTube shorts and Meta.</li><li>Industry Experience: Experience in OTC healthcare, consumer goods, or consumer services is required.</li><li>Strong experience working closely with advertising agencies.</li><li>Self-Motivated &amp; Independent: Ability to manage projects independently and deliver results with minimal supervision.</li><li>Strong Communication Skills: Excellent written and verbal communication skills, with the ability to engage and collaborate with both internal teams and external partners.</li></ul> Why Join Us: <ul><li>Growth Opportunity: Be a part of a rapidly expanding company with a strong entrepreneurial culture.</li><li>Flexibility: Enjoy a remote working environment.</li><li>Impact: Play a crucial role in expanding the profile and reach of “Our client” and its brands in the US market. </li><li>If you are a motivated, strategic thinker with a passion for consumer marketing and sales, we invite you to apply and join our dynamic team at our client.</li></ul>

Role Description: <ul><li>The role is a key position within Our client GR&amp;RS (Global Research &amp; Risk solutions) sales team to drive sales and business development activities in the region.&nbsp;</li><li>This role’s primary responsibility is to achieve new business targets for our client GR&amp;RS services.</li><li>The candidate will develop relationships with decision-making CxO level executives at commercial and regional banks, as well as drive the sales cycle of all sales opportunities in his / her respective portfolio / territory from initial prospect communication through contract execution working along with service line and solutioning teams which are located both onsite and offshore.</li></ul> Responsibilities: <ul><li>Engage with key clients, prospects, industry experts to build strategic relationships with commercial and regional banks in areas such as corporate and commercial lending, lending operations, structured finance, model risk management, portfolio monitoring, data and risk management.&nbsp;</li><li>Add new logos and mine existing engagements to expand the market share</li><li>Work closely with Global Head of Sales and Service Line leaders to plan and execute market entry strategies for new products and services, ensuring successful traction</li><li>Collaborate with internal teams including presales, marketing, delivery to align sales efforts and deliver a high-quality client experience</li><li>Act as a senior ambassador of the business by representing at industry events, conferences, and seminars in the region</li><li>Prepare and present regular updates on sales performance, market trends to the Global Head of Sales</li></ul> Requirements: <ul><li>Bachelor’s degree in business administration, Sales, Marketing, or a related field; MBA or advanced degree preferred.</li></ul> Skills required <ul><li>8 + plus years of experience with proven expertise in working with commercial and regional banks</li><li>Experience in corporate/commercial/and wholesale banking</li><li>Strong business acumen with a demonstrated track record of driving revenue growth and achieving sales targets in the region</li><li>Excellent communication and interpersonal skills, with an ability to negotiate and influence at all stakeholder levels</li><li>Understanding of customer decision making criteria as it pertains to offshore services, consulting, enterprise solutions</li><li>Willingness to travel to meet customers as needed.</li></ul> Work Location <ul><li>US- Mid-west/Southeast</li><li>Remote&nbsp;</li></ul>

Responsibilities: <ul><li>Develop and implement quality standards to meet Quality Management System to assure products meet or exceed customer expectations.</li><li>Lead cross-functional problem-solving teams; use of QA methodologies to manage and facilitate issue resolution including root cause investigations and the development, implementation and monitoring of effective corrective and preventive actions</li><li>Performs routine supplier and plant audits to ensure product being manufactured meets all requirements.</li><li>Lead cross-functional teams to drive process and product improvements in manufacturing plants and at suppliers.</li><li>Work with Manufacturing, Engineering, and PM to determine product specifications and tolerances.</li><li>Participates in various NPI projects to ensure quality is incorporated into product designs and be responsible for preparing all quality-related documentation.</li><li>Support the development of FMEAs, Control Plans, Test and Inspection Plans.</li><li>Establish and maintain control plans to assure critical features are controlled through manufacturing processes.</li><li>Reviews and integrates contractual requirements into all aspects of proposals and program processes and documentation.</li><li>Conducts capability assessments and process validations to support supplier selection activities.</li><li>Provides material review dispositions for non-conforming materials or products.</li><li>Plan, execute, and oversee inspection and testing of products to verify conformance with specifications and deliverables.</li><li>Update company complaint handling system to ensure capture, investigation, and proper documentation of all customer complaints.</li><li>Manage documents related to ISO certification, procedures, standards, customer change requests, ECN, PCN, and/or Work Instructions.</li></ul> Requirements: <ul><li>Bachelor’s degree, Engineering or related technical discipline.</li><li>8+ years’ experience in Quality Engineer role in a production environment.</li><li>Familiarity with ISO 9001, AS9100 or ISO/TS 16949 QMS standards.</li><li>Experience in reading blueprints and have basic understanding of GD&amp;T fundamentals.</li><li>Experience effectively utilizing statistical methods and statistical analysis tools.</li><li>Experience with APQP, PPAP, FMEA, Control Plans, and various problem solving tools.</li><li>Experience in statistical tools and disciplined problem-solving methodologies such as 8D, A3, DMAIC, Fishbone,5-Whys, 6Ms.</li><li>Self-motivated, proactive and efficient team player who thrives in a fast-paced environment.</li><li>Able to travel 20% - 30% domestically and 10% internationally.</li><li>Must be eligible to work in the US with no sponsorship now or in the future.</li><li>Technical understanding of electrical power systems and electrical power distribution/circuit protection products.</li><li>Six Sigma Green, Black Belt, or comparable certification, preferred.</li><li>Excellent communication skills written, verbal, and presentation skills with effective technical writing skills, ability to speak Spanish is a plus.</li><li>High-energy, results-oriented, self-reliant, team player who can positively collaborate across different business departments and cultures.</li><li>Advanced knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)</li><li>Experience in the electrical-mechanical manufacturing or solar industry.</li><li>Experience in conducting supplier and plant audits.</li><li>Experience in reviewing customer contracts.</li></ul>

Responsibilities: <ul><li>The Director, Finance will be part of BAM’s Corporate team and will report into the VP, Finance.</li><li>Located in our head office in Downtown Toronto, the Director, Finance role is a critical position that provides a solid foundation and exposure to a progressive and dynamic career with a leading global asset management firm.</li><li>The Director, Finance will be actively involved in leading the team through quarterly financial reporting processes, supporting monthly financial close cycles, and working with various internal stakeholders and teams to identify and implement key improvement opportunities.</li><li>They will also provide leadership and mentorship to a growing team of senior/corporate accountants and interns.</li><li>The responsibilities for this position would include, among other things:Oversee quarterly reporting process for the corporate segment, including various requirements for public reporting templates prepared in accordance with IFRS and US GAAP,Oversee the preparation of financial statement notes, MD&amp;A and supplemental reporting schedules pertaining to the corporate segment.</li><li>Collaborate with other platforms to resolve intercompany reporting discrepancies,</li><li>Review of corporate accounting entries and period end accruals.</li><li>Support monthly financial close cycles for the corporate team and identify opportunities to implement practical changes to drive improvements and efficiencies;</li><li>Support the execution of complex technical accounting steps and issues, including the coordination with other business units and departments.</li><li>Support the finance team’s responsibilities in shared service functions,</li><li>Review of accounting packages for individual legal entities, including review of tax financials and financials for covenant compliance reporting.</li><li>Preparation of responses for various quarterly and annual industry regulatory reporting requirements.</li><li>Collaborate regularly with and respond to the business and finance inquiries from other our client business groups and departments,</li><li>Preparing internal and external audit requests and maintaining appropriate control documentation.</li><li>Provide direct reports with ongoing training opportunities, mentorship and lead the continued growth and development of each direct report.</li><li>Continuously look for efficiency in our processes, tools and reports and make suggestions to implement these into our framework, andLead special projects as assigned.</li></ul> Requirements: <ul><li>Minimum of 10 years progressive work experience in accounting and auditing functions, including 3-4 years of industry experience A recognized professional accounting designation (CPA/CA Preferred)</li><li>Experience with public company reporting requirements under IFRS Strong financial systems experience, including advanced Excel skills Leadership and interpersonal skills, and the willingness to always support the teamHighly organized and able to work in a dynamic, complex and fast-paced environment, as well as adapt quickly to manage changing priorities and deadlinesExcellent verbal and written communication skills</li><li>Self-motivated and pro-active, with respect to both managing workload and professional development</li><li>Knowledge of Microsoft Dynamics and Workiva would be an asset</li></ul>

Role Description: <ul><li>The Director, Finance will be part of BAM’s Corporate team and will report into the VP, Finance.</li><li>Located in our head office in Downtown Toronto, the Director, Finance role is a critical position that provides a solid foundation and exposure to a progressive and dynamic career with a leading global asset management firm.</li><li>The Director, Finance will be actively involved in leading the team through quarterly financial reporting processes, supporting monthly financial close cycles, and working with various internal stakeholders and teams to identify and implement key improvement opportunities.</li><li>They will also provide leadership and mentorship to a growing team of senior/corporate accountants and interns.</li></ul> Responsibilities: <ul><li>The responsibilities for this position would include, among other things:</li><li>Oversee quarterly reporting process for the corporate segment, including various requirements for public reporting templates prepared in accordance with IFRS and US GAAP,Oversee the preparation of financial statement notes, MD&amp;A and supplemental reporting schedules pertaining to the corporate segment,</li><li>Collaborate with other platforms to resolve intercompany reporting discrepancies.</li><li>Review of corporate accounting entries and period end accruals.</li><li>Support monthly financial close cycles for the corporate team and identify opportunities to implement practical changes to drive improvements and efficiencies, Support the execution of complex technical accounting steps and issues, including the coordination with other business units and department.</li><li>Support the finance team’s responsibilities in shared service functions, Review of accounting packages for individual legal entities, including review of tax financials and financials for covenant compliance reporting.</li><li>Preparation of responses for various quarterly and annual industry regulatory reporting requirements.</li><li>Collaborate regularly with and respond to the business and finance inquiries from other our client business groups and departments.</li><li>Preparing internal and external audit requests and maintaining appropriate control documentation</li><li>Provide direct reports with ongoing training opportunities, mentorship and lead the continued growth and development of each direct report Continuously look for efficiency in our processes, tools and reports and make suggestions to implement these into our framework, and Lead special projects as assigned.</li></ul> Requirements: <ul><li>Minimum of 10 years progressive work experience in accounting and auditing functions,</li><li>Including 3-4 years of industry experience A recognized professional accounting designation (CPA/CA Preferred)Experience with public company reporting requirements under IFRS Strong financial systems experience,</li><li>Including advanced Excel skills Leadership and interpersonal skills, and the willingness to always support the team</li><li>Highly organized and able to work in a dynamic, complex and fast-paced environment, as well as adapt quickly to manage changing priorities and deadlines </li><li>Excellent verbal and written communication skills</li><li>Self-motivated and pro-active, with respect to both managing workload and professional development Knowledge of Microsoft Dynamics and Worki va would be an asset</li></ul>

Responsibilities:: <ul><li>Customer Relationship Management: Serve as the primary point of contact for assigned customers and sales partners, managing the fulfillment of customer orders to ensure on-time and in-full delivery (OTIF). Communicate effectively with stakeholders to reduce pricing discrepancies, resolve case fill issues, and address delivery delays.</li><li>Process Optimization and Problem Solving: Identify opportunities for continuous improvement within the order management process such as pricing discrepancies, OS&amp;D, and returns. Leverage tools such as SAP, Microsoft Excel and Celonis. Proactively implement solutions to enhance customer service initiatives and deliver consistent results.</li><li>Collaboration and Stakeholder Engagement: Partner with internal and external stakeholders, including supply chain, finance, sales teams, brokers, IT, and transportation carriers, to resolve logistical challenges and enhance the overall customer experience.</li><li>Performance Monitoring and Policy Compliance: Evaluate and ensure adherence to service-level agreements (SLAs), key performance indicators (KPIs), and internal policies, including GAAP, SOX, and audit requirements. Track and report performance metrics to identify improvement opportunities.</li><li>Capability Building and Innovation: Foster a culture of learning by participating in training and development programs. Contribute to special projects and continuous improvement initiatives, identifying innovative solutions to enhance process efficiency and quality.</li><li>Manage order processing and ensure on-time and in-full (OTIF) deliveries.</li><li>Support customer requests and help resolve basic order issues.</li><li>Track &amp; report KPIs (order accuracy, service levels).</li><li>Collaborate with internal teams to optimize OTD processes.</li><li>Learn and grow within the customer service and supply chain field. Must-Have Skills: Customer service experience (OTD, logistics, or related fields).</li><li>Sense of urgency &amp; problem-solving (handle daily tasks efficiently).</li></ul> Requirements: <ul><li>Bachelor’s degree in business administration, Logistics, or a related field.</li><li>Strong computer skills, including proficiency with ERP systems (e.g., SAP) and Microsoft Office.</li><li>Experience working with Order to Delivery Customer Service/support.</li><li>Exceptional time management and organizational capabilities, with the ability to handle competing priorities.</li><li>Advanced Analytical experience, strategic mindset, time management, problem-solving, and decision-making skills.</li><li>Excellent verbal and written communication abilities in a professional setting.</li><li>Advanced English level is mandatory, as this role provides services to US. Customer Service Analyst – OTD Analyst The Analyst role is more like an entry-level, focusing on day-to-day operations and order fulfillment – we ask at least 1 years of experience in Customer Service role for Logistics, transportation Team Structure:</li><li>Reports to the Team Lead.</li><li>Works with internal teams (Finance, Sales, Supply Chain).&nbsp;</li><li>Good communication skills (work with different teams). Willingness to learn (quick adaptation to SAP &amp; internal processes).</li><li>Fluent English (for working with US customers).</li><li>Support to North America</li></ul>

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20 us bpos bd Jobs found

Life Sciences Sales Engineer

Business Development Engineer & Solutions Architect

Warehouse Supervisor/Manager

Senior Manager, Integrated Marketing

Digital Marketing Specialist

Sales Director - US

Senior Quality Engineer

Manager, Corporate Finance

Director, Corporate Finance

Customer Service Analyst- OTD Analyst

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20 us bpos bd Jobs found

Life Sciences Sales Engineer

Business Development Engineer & Solutions Architect

Warehouse Supervisor/Manager

Senior Manager, Integrated Marketing

Digital Marketing Specialist

Sales Director - US

Senior Quality Engineer

Manager, Corporate Finance

Director, Corporate Finance

Customer Service Analyst- OTD Analyst

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow is on a mission to connect companies with the best talent across the globe.