HR Transaction Delivery Analyst

Partner Solution Engineer   - SPaaCh (Service provider as a channel)

Customer Service and Admin (CS&A) Team Lead

Manager M&A Integrations/Separations EMEA

Responsibilities: <ul><li>The HR Transaction Delivery Analyst is responsible for managing and executing transactions in an efficient and timely manner and supporting the transactional operations within the GBS (Global Business Services) center.</li><li>This role will be based out of the Cluj, Romania / Manila, Philippines / TBD, Mexico office (select applicable location) and will involve performing detailed analysis of transactional data, assisting in the processing of financial transactions, and contributing to the improvement of transactional processes such as accounts payable, accounts receivable, payroll, and other related services.</li></ul> Major Responsibilities <ul><li>Assist in processing financial transactions, ensuring accuracy, timeliness, and compliance with company policies and regulations.</li><li>Analyze transactional data to identify trends, discrepancies, and opportunities for process improvement.</li><li>Identify process gaps and recommend enhancements for improved efficiency.</li><li>Conduct quality checks and audits to verify data accuracy.</li><li>Track transaction case volume and workload in coordination with the team lead.</li><li>Assist the Transaction Delivery Manager in monitoring and reporting on performance metrics and service level agreements (SLAs).</li><li>Collaborate with team members to resolve transactional issues and respond to stakeholder queries.</li><li>Contribute to developing and implementing policies and procedures to standardize transactional processes.</li><li>Participate in continuous improvement initiatives, suggesting enhancements to systems and workflows.</li><li>Assist in preparing financial reports and documentation for audits.</li><li>Maintain knowledge of relevant financial regulations, accounting standards, and best practices.</li><li>Support the transition of transactional services to the shared services center, including data migration and system integration.</li><li>Serve as a secondary contact for HR Business Partners (HRBBPs), Centers of Excellence (COEs), and escalations as needed.</li><li>Ensure timely resolution of complaints to meet compliance requirements.</li><li>Provide training and support to new team members and end-users of transactional systems.</li><li>Collaborate with IT and other departments to optimize transactional systems in alignment with business needs.</li></ul> Requirements: <ul><li>A bachelor’s degree in accounting, Finance, Business Administration, or a related field.</li><li>A minimum of 2 years of experience in a transactional services or financial analysis role.</li><li>Strong analytical and data analysis skills, with proficiency in Excel and other data analysis tools.</li><li>Experience with Workday and ServiceNow platforms and services.</li><li>Familiarity with financial processes and systems, including ERP and HRIS software.</li><li>Attention to detail and a commitment to accuracy and quality in transaction processing.</li><li>Good communication and interpersonal skills, with the ability to work effectively in a team environment.</li><li>Ability to manage multiple tasks and prioritize work in a fast-paced environment.</li><li>Knowledge of financial regulations and accounting standards relevant to transactional services.</li></ul>

Responsibilities: Market Analysis and Planning: <ul><li>Provide strategic feedback regarding partner landscape, and technology and solution trends within a local market (strategic)</li></ul> Partner Enablement: <ul><li>Build the partner Technical Business Plan</li><li>Analyze and give recommendations on partner technical needs, goals, and objectives. Involve learning partners and internal partner training to help the partner reach a higher technical</li></ul> sales and service capability: <ul><li>Ensure partner technical resources are provided appropriate products, solutions and architecture training.</li><li>Assist in training partner sales teams</li><li>Provide positioning and real time use case development training (for partner to use with customer) to senior partner technical leadership.</li><li>Focus training around architecturally</li></ul> positioning company solutions and services: <ul><li>Participate in development, measurement and management of the partner’s Technical Readiness Plan</li><li>Apply Requirements Processes as needed for key features / product requests</li></ul> Sales Coordination: <ul><li>Adapt existing or develop new company solutions that address a specific partner need</li><li>Cross communicate company and partner value propositions, especially between partner and company field SEs</li><li>Aggressively capture insight into strategic / high-value opportunities that the partner is pursuing and connect with company field team</li></ul> Partner Service and Support: <ul><li>Act as key contact and customer first contact point for partner technical issues within company</li><li>Educate partners and promote use of company remote support model and effective use of partner and customer support tools (e.g. TAC, TSN, Partner Helpline, PDI, etc.)</li></ul> Personal and Interpersonal Development: <ul><li>To show the value proposition thru partner practices</li><li>Provide feedback to company business units (Products and Marketing) on features and solutions gaps in current products and coordinated solutions (company / other vendors)</li><li>Research and build collateral positioning the technical trends of the internetworking industry</li><li>Become an expert in competitive landscape nuances in local market</li><li>Actively participate and contribute to company technical community discussions</li></ul> Qualify (Partner Led): <ul><li>Assist partner in refining and researching technical requirements of an opportunity</li><li>Provide support in customer meetings and seminars</li><li>Assist partner in qualifying customer technical requirements</li></ul> Requirements: <ul><li>Bachelor of Engineering degree or equivalent</li><li>8-11 years field technical sales experience as a Solutions Engineer or equivalent</li><li>Advanced technical knowledge in the Networking (SDx/Wireless), Security and Cloud &amp; Datacenter technologies.</li><li>Demonstrated self-starter and innovator</li><li>Validated relationship building skills</li><li>Great teammate</li><li>Shown ability to focus and achieve goals</li><li>Perform daily with the highest degree of integrity</li></ul>

Job Description: <ul><li>The Customer Service and Admin (CS&amp;A) Team Lead is responsible for the Customer Service and Admin Organization in the Frontline comprising of the Customer Service (callouts, inbound queries and outbound surveys and core 3 nurturing), Customer Service Admin and Workplace teams.</li><li>CS&amp;A Team Lead actively drives customer centricity in the entire organization, develops the CS&amp;A team and ensures operational excellence in the CS&amp;A teams.</li></ul>&nbsp;Responsibilities: <ul><li>Lead, manages, evaluates, and develops Customer Service and Admin Organization to ensure that the organization’s customer service and administration strategy is implemented effectively, consistently, and according to the established guidelines and budgets</li><li>Assures that daily work performed follows generally stated objectives as well as cost-effectiveness and competitiveness and is completed with quality, on time and within budget.</li><li>Manages general communication and collaboration with FL representatives (e.g. Maintenance Operations Excellence Manager, Offering and Sales Development Managers) and with Shared Service Centers (SSC)</li><li>Distributes tasks and levels the daily workload, if needed</li><li>Manages directly special requests from the FL or helps Customer Service and Admin Organization workforce to answer</li><li>Coaches and drives competence development in the team and makes sure there is a career path for all team members</li><li>Drives Behavior to represent as one team towards the customer</li><li>Uses Customer Service data to bring forward ideas to improve customer experience</li><li>Balances between operational and long-term developments</li><li>Manages FL CS&amp;A operations</li><li>Responsible for managing the customer service and administration activities within budget</li><li>Ensure processes are followed according to defined global processes</li><li>Responsible to implement and ensure proper working of new tools / processes / systems</li><li>Responsible to meet KPI targets</li><li>Create a friendly and desirable working environment to minimize turnover rate</li><li>Responsible to ensure that customers’ and internal queries and complaints are promptly replied and followed up</li></ul>&nbsp;Requirements: <ul><li>University degree in commercial or technical sciences or similar through experience</li><li>Good spoken and written English and local languages</li><li>Basic skills with MS Office tools and applications</li><li>Preferably at least 2 years of experience on leadership</li><li>People Management skills</li><li>Leadership experience</li><li>Solid communication skills (written + spoken)</li><li>Previous work experience in customer service and administration and/or strong understanding of customer needs from a relevant industry</li><li>Experience: 3 to 5 years in customer service and admin team lead position, preferably with one company. From rank and file to leadership role.</li></ul>

Role Description:This specific position is for the Corporate Development team. The M&A Integrations/Separations Consultant EMEA position will lead projects and specific operational work streams related to a) the evaluation, planning and carve-out of targeted businesses in the portfolio and b) planning and execution of post-acquisition integration for acquisitions, to support the realization of our strategic and financial objectives.You will collaborate with various corporate functions and business units, incl. with senior executives, to achieve objectives of maximizing value in such transactions.Responsibilities:Separation Planning & Execution:Support initial validation to understand the operational, financial and legal complexity of a potential divestiture.Work closely with Corporate M&A and the business units to understand performance trends, stand-alone financial results, stranded costs and tax impact, gain approval, structure and program manage the process of actual separation.Provide thought leadership in defining and creating standalone operating models including viable and possible alternatives on sub-streams like core technology, organization structure, human capital, legal entity structure/formalities, commercial contracts (client and vendor), communications and change management.Work closely with the business, corporate functions and external providers in executing the separation and post-close activities including creating and managing detailed transition services arrangements where necessary.Manage the program: create, manage and report on the project plan spanning various streams, milestones, interdependencies from Day 1 to end of potential TSAs.Highlight ongoing risks and validate financials, especially stranded costs and options.Acquisition Integration:Create post-merger integration project plans: Day 1-100 planning, post-close medium-term implementation, transformation, organizational change priorities, communications, change management & performance tracking with a focus on realizing deal-book synergies and achieving top line revenue growth.Support/lead post-close implementation of key milestones as agreed in the integration plan.Identify key value drivers and help manage to achieve the required results, including adoption of best practices like pricing, sales management and digital marketing.Identify key risks and dependencies leading to slippage from deal-book: key talent attrition, salesforce churn, client attrition, migration of business services etc.Drive alignment between the new entity, the business unit and appropriate functions by assisting in designing/implementing the new organizational model.Analyze financial impact and drive alignment with business plan/budgets.Work with acquiring business units and corporate functions to execute and manage the plan, reporting on key milestones/metrics (financial and other) to help realize the synergies.Support due diligence efforts for key transactions to understand the business and its issues prior to close; working with the business and corporate M&A teams.Requirements: Minimum Requirements:5-7 years of hands-on experience in leading complex divestitures as well as post-merger integration for transaction sizes of $50-150MM in revenuesExperience in leading and managing multiple streams in dynamic and complex environment within the complete M&A life cyclePreferred Requirements:Experience as part of a corporate development team with operational exposure across primary corporate functions and domains (e.g., HR, IT, Procurement, Finance, Legal, etc.), AND / OR Experience within a bulge-bracket consulting firm within post-merger integration or divestiture planning and execution practice areasOther Requirements:Strong people leadership, process management and communications skills in multi-geography, multi-division environment is a plusStrong foundational consulting skills: analytical, written and verbal communication, problem solving, collaboration, change management and a bias towards execution and ownership of solutions.Occasional (10-25%) travel required.

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HR Transaction Delivery Analyst

Partner Solution Engineer - SPaaCh (Service provider as a channel)

Customer Service and Admin (CS&A) Team Lead

Manager M&A Integrations/Separations EMEA

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HR Transaction Delivery Analyst

Partner Solution Engineer - SPaaCh (Service provider as a channel)

Customer Service and Admin (CS&A) Team Lead

Manager M&A Integrations/Separations EMEA

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