Sales Manager

Customer Service Representative

HR Director - People & Culture

Talent Acquisition Specialist

Senior Executive – Commercial and Strategy

Assistant Vice President - Principal Engineer

Senior Executive - Collections

Role Description: <ul><li>We are seeking an experienced Sales Manager to drive profitable sales growth across Brazil for a global specialist manufacturer of technical solutions serving the tobacco and related industries.</li><li>The role combines new business development, key account management, market development and strategic sales planning.</li><li>The successful candidate will be expected t identify white-space opportunities, establish relationships with new customers, develop existing accounts and build a sustainable commercial pipeline.</li><li>This is a highly autonomous commercial role requiring someone who can operate confidently in a technical B2B environment, build credibility with customers and translate market intelligence into revenue opportunities.</li></ul> Responsibilities: Sales &amp; Business Development <ul><li>Develop profitable sales growth across Brazil.</li><li>Identify and develop new business opportunities.</li><li>Prospect and target priority customers and markets.</li><li>Establish relationships with prospects and convert opportunities into orders.</li><li>Manage the full sales cycle from initial enquiry through qualification, negotiation and order completion.</li><li>Develop and maintain strong relationships with key accounts.</li><li>Identify opportunities to increase revenue, profitability and customer lifetime value.</li><li>Identify opportunities for new products and solutions.</li></ul> Market Development <ul><li>Develop and implement the regional sales plan.</li><li>Identify underpenetrated markets, customer segments and white-space opportunities.</li><li>Conduct market segmentation and customer prioritisation.</li><li>Monitor market trends, competitor activity and pricing.</li><li>Develop customer and market intelligence to support commercial decision-making.</li><li>Identify opportunities to improve profitability, service and market penetration.</li><li>Work with internal teams to develop appropriate customer propositions.</li></ul> Key Account Management <ul><li>Develop and execute account strategies for key customers.</li><li>Engage with customers across relevant commercial and functional levels.</li><li>Coordinate with regional and global account teams.</li><li>Identify additional opportunities within existing customers.</li><li>Develop customer relationship and contact plans.</li><li>Monitor account performance against agreed plans and targets.</li><li>Coordinate internal resources to support customer requirements.</li></ul> Sales Performance &amp; Forecasting <ul><li>Manage the sales pipeline and opportunity tracker.</li><li>Maintain accurate sales forecasts and monthly reporting.</li><li>Track sales and profitability against budget and prior-year performance.</li><li>Monitor opportunity conversion and pipeline development.</li><li>Identify underperformance and implement corrective actions.</li><li>Work closely with customers and internal teams on demand forecasting.</li><li>Maintain accurate customer and opportunity information within CRM systems.</li></ul> Cross-Functional Collaboration <ul><li>Work closely with supply chain, customer service, technical and other internal teams.</li><li>Coordinate customer requirements through the relevant internal support functions.</li><li>Share market and customer knowledge with regional colleagues.</li><li>Support regional and global sales initiatives.</li></ul> Requirements: Essential Experience <ul><li>Bachelors degree, preferably in Business, Marketing, Finance or a related discipline.</li><li>Approximately 8–10 years of relevant B2B account management / technical sales experience.</li><li>Proven experience in a technical, solution-based or industrial B2B sales environment.</li><li>Demonstrated record of new business development and revenue growth.</li><li>Experience managing complex customer relationships and sales processes.</li><li>Strong understanding of sales, supply chain and customer-service processes.</li><li>Willingness to travel frequently internationally.</li></ul> Preferred Industry Experience Experience in one or more of the following would be particularly relevant: <ul><li>Tobacco / nicotine</li><li>Cigarette manufacturing</li><li>Tobacco-related materials</li><li>Filters</li><li>Packaging</li><li>Paper / specialty paper</li><li>Industrial components</li><li>Machinery / equipment</li><li>Other technical B2B industries</li><li>Skills &amp; Attributes</li><li>Strong commercial and analytical capability.</li><li>Excellent presentation and communication skills.</li><li>Strong relationship-building and influencing ability.</li><li>Self-motivated and entrepreneurial.</li><li>Comfortable developing new markets and customers.</li><li>Strong attention to detail and prioritisation skills.</li><li>Ability to manage multiple opportunities simultaneously.</li><li>Strategic and creative approach to business development.</li><li>Comfortable operating with limited market data and using customer/market intelligence to identify opportunities.</li><li>Strong customer orientation and commercial judgement.</li></ul> Languages: <ul><li>Fluent Portuguese and English required.</li><li>Spanish is an advantage.</li></ul>

Role Description: <ul><li>We are seeking an experienced Sales Manager to develop profitable sales growth across Argentina and priority Latin American markets for a global specialist manufacturer of technical solutions serving the tobacco and related industries.</li><li>The role has a strong market-development and white-space mandate.</li><li>The successful candidate will be expected to leverage an existing Latin American commercial network, identify priority customers and stakeholders, create new market access and develop sustainable revenue opportunities.</li><li>The ideal candidate will have strong credibility within tobacco, nicotine or adjacent regulated/industrial sectors, combined with the ability to operate independently in relationship-driven markets.</li></ul> Responsibilities: Regional Sales &amp; Business Development <ul><li>Develop profitable sales growth across Argentina and priority LATAM markets.</li><li>Identify and penetrate white-space markets where the organisation has limited or no presence.</li><li>Develop country-by-country access strategies for priority customers and decision-makers.</li><li>Generate new business and manage the full sales process.</li><li>Develop relationships with customers, prospects and key industry stakeholders.</li><li>Identify opportunities to increase revenue and profitability.</li><li>Provide market intelligence on customers, prospects, competitors and pricing.</li><li>Participate in key customer meetings with regional sales leadership.</li></ul> Market Development <ul><li>Identify priority countries, customer segments and market opportunities.</li><li>Build and maintain a regional stakeholder map.</li><li>Develop relationships across:</li><li>Tobacco manufacturers</li><li>Nicotine companies</li><li>Packaging companies</li><li>Paper suppliers</li><li>Machinery/equipment companies</li><li>Distributors and agents</li><li>Other relevant industrial stakeholders</li><li>Analyse market trends and competitor activity.</li><li>Translate informal market intelligence into commercial strategies.</li><li>Identify appropriate channels and routes to market.</li><li>Develop market segmentation and customer-prioritisation strategies.</li></ul> Key Account Development <ul><li>Develop relationships with priority customers at multiple organisational levels.</li><li>Identify new opportunities within existing accounts.</li><li>Build customer account strategies and action plans.</li><li>Coordinate with regional and global sales teams.</li><li>Develop sustainable customer growth.</li><li>Maintain structured customer-contact plans.</li><li>Identify cross-functional resources required to support customers.</li></ul> Pipeline &amp; Performance Management <ul><li>Build and manage a robust sales pipeline.</li><li>Track opportunity development, conversion and white-space penetration.</li><li>Maintain accurate forecasting and monthly performance reporting.</li><li>Monitor sales and profitability against budget and plan.</li><li>Identify root causes of underperformance by country, account, channel, pricing, supply or competition.</li><li>Develop and implement corrective actions.</li><li>Maintain accurate CRM and opportunity information.</li></ul> Requirements: Essential Experience <ul><li>Bachelors degree, preferably in Business, Engineering, Marketing or a related discipline.</li><li>Approximately 10 years of industrial B2B technical sales experience.</li><li>Existing commercial network across Latin America.</li><li>Proven new business development and account-management experience.</li><li>Demonstrated ability to operate in complex, relationship-driven markets.</li><li>Experience developing new markets or underpenetrated customer segments.</li><li>Strong understanding of sales, supply chain and customer-service processes.</li><li>Willingness to travel frequently.</li></ul> Relevant Industry Background Candidates may come from: <ul><li>Tobacco / nicotine</li><li>Cigarette manufacturing</li><li>Tobacco leaf</li><li>Filters</li><li>Cigarette paper / tipping paper / plug wrap</li><li>Packaging</li><li>Paper</li><li>Machinery and equipment</li><li>Industrial components</li><li>Distribution / agency</li><li>Trade marketing</li><li>Other regulated or technical B2B industries</li></ul> Skills &amp; Attributes <ul><li>Strong existing customer and stakeholder network.</li><li>Strong relationship-building and influencing capability.</li><li>Analytical and commercially minded.</li><li>Excellent presentation and communication skills.</li><li>Self-motivated and entrepreneurial.</li><li>Strong hunter mentality and persistence.</li><li>Comfortable creating opportunities in markets with limited existing presence.</li><li>Able to operate independently with limited market data.</li><li>Strong strategic thinking and commercial judgement.</li><li>Excellent prioritisation and organisation skills.</li><li>Languages</li><li>Fluent English and Spanish required.</li><li>Portuguese is a strong advantage.</li></ul>

Role Description: <ul><li>This position is in a fast-paced business environment for B2B customer support team, where in you will handle escalated customer care issues either through direct personal action or by escalating to the proper individual/department.</li><li>You will need to Coordinate with resources for the resolution of system related problems and provide specific feedback to other departments to aid all open issues.</li><li>This responsibility includes collaboration between both on site and virtual resources as necessary. You will also partner on the process improvement projects, developing training material, reports and lead implementation as necessary.</li></ul>&nbsp;Responsibilities:&nbsp;<ul><li>Order Management - Will handle import, exports and local customer’s, Sales order and planning process, i.e. order entry, daily schedule review, shipment processing, invoicing &amp; logistics coordination.</li><li>Commercial Management: maintaining price lists &amp; quotations of all accounts.</li><li>Sales Management: forecasting, pipeline analysis &amp; mapping sales performance.</li><li>Project management: Participate effectively in quality improvement projects and promote co-operative effort between all departments and internal customers.</li><li>Customer visits: leading harness makers to give necessary support where required including forecast fluctuation, shortage / expedition order support, returns, credit/debit &amp; Account Receivable&nbsp;</li><li>Management Reports: To support SCM &amp; demand controllers in collating information regarding orders, deliveries, fluctuation/shortages/increase in demand.</li><li>Stake holder management: To coordinate with global and local functions &amp; Support the manager &amp; Sales in activities to ensure an enhanced customer experience. This includes but is not limited to projects and tasks to enhance the order management &amp; fulfillment process, end to end alignment within cross functions to impart better customer service to stake holders</li><li>Situation handling: Evaluates situations that impact operations and decide level of support and response required.</li></ul> Requirements&nbsp; <ul><li>Any Graduate degree</li><li>3+ years of experience</li><li>Working experience in SAP &amp; MS office</li><li>Extensive transactional working experience in manufacturing industry under CS / Supply chain.</li><li>Experience of effective collaboration in multiple regional teams set up &amp; stake holder management</li><li>Previous experience from automotive / service industry preferred.</li></ul>

Role Description: <ul><li>This position is in a fast-paced business environment for B2B customer support team, where in you will handle escalated customer care issues either through direct personal action or by escalating to the proper individual/department.</li><li>You will need to Coordinate with resources for the resolution of system related problems and provide specific feedback to other departments to aid all open issues.</li><li>This responsibility includes collaboration between both on site and virtual resources as necessary. You will also partner on the process improvement projects, developing training material, reports and lead implementation as necessary.</li></ul>&nbsp;Responsibilities:&nbsp;<ul><li>Order Management - Will handle import, exports and local customer’s, Sales order and planning process, i.e. order entry, daily schedule review, shipment processing, invoicing &amp; logistics coordination.</li><li>Commercial Management: maintaining price lists &amp; quotations of all accounts.</li><li>Sales Management: forecasting, pipeline analysis &amp; mapping sales performance.</li><li>Project management: Participate effectively in quality improvement projects and promote co-operative effort between all departments and internal customers.</li><li>Customer visits: leading harness makers to give necessary support where required including forecast fluctuation, shortage / expedition order support, returns, credit/debit &amp; Account Receivable&nbsp;</li><li>Management Reports: To support SCM &amp; demand controllers in collating information regarding orders, deliveries, fluctuation/shortages/increase in demand.</li><li>Stake holder management: To coordinate with global and local functions &amp; Support the manager &amp; Sales in activities to ensure an enhanced customer experience. This includes but is not limited to projects and tasks to enhance the order management &amp; fulfillment process, end to end alignment within cross functions to impart better customer service to stake holders</li><li>Situation handling: Evaluates situations that impact operations and decide level of support and response required.</li></ul> Requirements:&nbsp;<ul><li>Any Graduate degree</li><li>3+ years of experience</li><li>Working experience in SAP &amp; MS office</li><li>Extensive transactional working experience in manufacturing industry under CS / Supply chain.</li><li>Experience of effective collaboration in multiple regional teams set up &amp; stake holder management</li><li>Previous experience from automotive / service industry preferred.</li></ul>

Role Description: <ul><li>The Director, People &amp; Culture is responsible for leading the People &amp; Culture function across Tanzania hospitality properties, including Mount Kilimanjaro Safari Club, Arumeru River Lodge and Emerson Zanzibar.</li><li>The role is responsible for ensuring the effective delivery of People &amp; Culture strategies, initiatives and operational support that enable exceptional employee and guest experiences while supporting the achievement of business objectives.</li></ul> Responsibilities: <ul><li>Talent Acquisition, Workforce Planning &amp; Onboarding&nbsp;-Lead end-to-end talent acquisition activities across Mount Kilimanjaro Safari Club, Arumeru River Lodge and Emerson Zanzibar, ensuring the business attracts, selects and retains high-quality talent capable of delivering exceptional guest and employee experiences.</li></ul> <ul><li>Employee Relations, Investigations &amp; Case Management -Lead the management of employee relations matters including grievances, disciplinary processes, investigations, workplace conflict, performance concerns, misconduct cases and attendance management across the Tanzania hospitality properties.</li></ul> <ul><li>Leadership Partnership &amp; People Advisory&nbsp;- Act as the primary People &amp; Culture advisor to Operation Leaders, departmental leaders and managers, providing practical guidance on employee management, organizational effectiveness, workforce planning, performance management, employee relations and leadership development.</li></ul> <ul><li>Employee Engagement, Culture &amp; Employee Experience&nbsp;-Lead the implementation of employee engagement initiatives that strengthen organizational culture, improve the employee experience and reinforce our client values and expected behaviours across the Tanzania hospitality properties</li></ul> <ul><li>Performance Management, Goal Setting &amp; STIP&nbsp;- Lead performance management processes across Mount Kilimanjaro Safari Club, Arumeru River Lodge and Emerson Zanzibar, including objective setting, probation reviews, performance evaluations, development planning, performance improvement initiatives and the administration of the Short-Term Incentive Plan (STIP).</li></ul> <ul><li>HR Operations &amp; Employee Lifecycle Management&nbsp;- Lead the effective management of employee lifecycle activities including recruitment, onboarding, contracts, confirmations, promotions, transfers, remuneration changes, employee records management, employee relations administration and exits across the Tanzania hospitality properties.</li></ul> <ul><li>Talent Reviews, Succession Planning &amp; Leadership Development&nbsp;- Lead talent review and succession planning processes across the Tanzania hospitality properties, identifying high-potential employees, critical roles and development opportunities that strengthen organizational capability and leadership continuity.</li></ul> Requirements: <ul><li>Strong knowledge of strategic Human Resources management practices.</li><li>Strong knowledge of talent acquisition, workforce planning and organizational development.</li><li>Experience leading employee relations matters, investigations, disciplinary processes and conflict resolution.</li><li>Strong knowledge of performance management, talent reviews, succession planning and leadership development.</li><li>Understanding of Tanzanian labour legislation and employment practices.</li><li>Strong stakeholder management, coaching and influencing capability.</li><li>Excellent communication, facilitation and presentation skills.</li><li>Strong planning, analytical and problem-solving capability.&nbsp;</li></ul> Qualification &amp; Job Experience <ul><li>Bachelors Degree in Human Resources, Business Administration, Psychology, Hospitality Management or a related field.</li><li>Postgraduate qualification in Human Resources, Business Administration or Organizational Development is an added advantage.</li><li>Professional Human Resources qualification (CHRP, CIPD, SHRM or equivalent).</li><li>Minimum of 10 years progressive Human Resources experience.</li><li>Minimum of 5 years experience in a leadership or Business Partner capacity.&nbsp;</li></ul>

Responsibilities: <ul><li>Select the desired employees and develop, implement, and monitor the programs and processes used in recruitment and selection.&nbsp;</li><li>They source, recruit, screen, interview and recommend external and/or internal candidates to staff open requisitions.&nbsp;</li><li>Utilize the services of employment agencies and/or place employment ads in appropriate sources, including the intranet, Internet, and print media.&nbsp;</li><li>Responsible for developing and implementing recruiting plans and administering talent management efforts and employee referral programs, managing the resume tracking system and ensuring consistent corporate image throughout recruiting campaigns.&nbsp;</li><li>Lead end-to-end recruitment, ensuring alignment with organizational strategy and culture.</li><li>Manage end-to-end hiring process: Source, resume screen, phone screen, schedule interviews, Offer documentation and onboarding</li></ul> Requirements: <ul><li>Minimum 6+ years of experience required for this role.</li><li>Should possess expert knowledge and innovative skills to source and attract active &amp; passive talent from different sourcing channels (job boards, social media, referrals and local outreach to identify potential candidates</li><li>Communication and Stakeholder management is key to be successful in this role as you work with global stakeholders and matrix organization</li><li>Good understanding of the engineering manufacturing industries in the local market, able to map talents, develop business intelligence for sourcing strategies and techniques</li></ul> Qualification <ul><li>Experience in handling end-to-end Talent Attraction Process [Source to Onboard]</li><li>Be able to develop Recruiting Strategies basis the skill demand and complexities</li><li>Expert knowledge and Hands-on in preparing market research, Market/Talent mapping using various tools such as Talent Neuron, Draup, LinkedIn Talent Insight</li><li>Data driven: able to analyse, slice &amp; dice data, develop insights from data and be able to make decisions to drive hiring strategies</li></ul>

Responsibilities: Regional Sales Management Key Activities:&nbsp; <ul><li>Comprehensive understanding of customer’s market dynamic, regulatory environment, channel structure, segment trends, competitive environment and decision making network in Latin America.</li><li>Develop relationships with customers, prospects and participate in key customer meetings with Regional Sales team.</li><li>Identify and penetrate white-space markets where Our client has limited or no presence, creating a country-by-country access strategy for priority accounts, channels, and decision makers.</li><li>Generate new business and manage the full sales activity to maximize sales opportunities.</li><li>Engage with key accounts and maintain effective customer relationships.</li><li>Provide insights and updates on customers, prospects, market access barriers, competitor positioning, pricing and regional growth opportunities .</li></ul> Sales Planning and Market Development Key Activities: <ul><li>Promote our client value proposition and market presence in priority Latin America countries, with particular focus on underpenetrated and high-potential white-space markets.</li><li>Promote and sell our client solutions by establishing key contracts and developing relationships with target customers.</li><li>Build and maintain a regional stakeholder map covering manufacturers, converters, distributors, tobacco/nicotine industry contacts, packaging players, agents, and other relevant commercial stakeholders.</li><li>Generate new enquiries from existing customers, prospecting of new customers.</li><li>Identify and create new opportunities and pipelines to deliver growth in revenue and profitability.</li><li>Conduct customer preparation and market segmentation matrix</li><li>Perform market trend analysis and competitor activity in the region</li><li>Present relevant products and participate in regional sales meetings</li><li>Translate informal market signals into commercial strategies, including demand capture, customer education, channel selection</li></ul> Performance Management Key Activities: <ul><li>Monitor performance against the annual plan, pipeline targets, opportunity conversion and white space market entry and penetration through salesforce.</li><li>Monthly customers performance progress tracking against monthly forecast and budget&nbsp;</li><li>Work closely with customers to provide forecast and demand.</li><li>Create and execute actions to address underperformance and stimulate sales activity.</li><li>Identify underperformance root causes by country, account, channel, pricing, access, supply, or competitive factor, and execute corrective actions.</li></ul> Requirements: <ul><li>Existing commercial network in Latin America, ideally including tobacco manufacturers, packaging/converting companies, distributors, agents, or related industry stakeholders.</li><li>Experience in tobacco, nicotine, or adjacent regulated industries is strongly preferred. Candidates from tobacco leaf, cigarette manufacturing, filters, packaging, paper, machinery, distribution, or trade-marketing environments may be particularly relevant.</li><li>Bachelor’s degree (preferably in Engineering, Business, or Marketing).</li><li>10 years of industrial B2B technical sales experience.&nbsp;</li><li>Strong analytical, presentation, and communication skills.</li><li>Fluent in English and Spanish. Portuguese is a strong advantage.</li><li>Detail-oriented, self-motivated, and able to manage multiple priorities.</li><li>Willing to travel frequently.</li><li>Strong understanding of sales, supply chain, and customer service processes.</li><li>Creative and strategic thinker with a passion for business growth.</li><li>Comfortable operating in ambiguous markets where reliable data may be limited and where success depends on local intelligence, trusted relationships, persistence, and disciplined qualification.</li></ul>

Responsibilities: <ul><li>Support the development of land pricing models and pricing proposals for existing and proposed masterplans</li><li>Assist in preparing financial feasibility models for new and existing developments</li><li>Provide analytical support for pricing recommendations related to units, land plots, and customer land requests (e.g. additional GFA, land leasing)</li><li>Conduct market research and benchmarking analysis to support pricing and commercial decisions</li><li>Collect, validate, and maintain internal and external market benchmark data </li><li>Prepare market intelligence reports and analytical summaries for management review</li><li>Coordinate and support external valuation exercises for land, units, and developments</li><li>Maintain and update a database of external valuations to support decision-making</li><li>Liaise with internal stakeholders (Commercial &amp; Strategy, Urban Planning, Infrastructure) to support tracking of landbank status and availability </li><li>Assist in preparing landbank inventory reports and periodic status updates</li><li>Support the development of landbank strategy through data analysis and reporting</li><li>Maintain organized records and contribute to regular performance and analytical reports </li><li>Support asset sales and JV / partnership activities, including due diligence, documentation, and valuation analysis</li><li>Perform preliminary analysis of investor proposals and summarize key findings</li><li>Contribute ideas to improve process efficiency, data quality, and reporting standards </li><li>Adhere to company policies, procedures, and confidentiality requirements </li></ul> Requirements: <ul><li>﻿Bachelor’s degree in Corporate Finance, Finance, Real Estate, Economics</li><li>Background in economics, business and strategy</li><li>Passion and training for real estate development, financial feasibilities, and strategic ideation</li><li>Financial modelling skills</li><li>Strong PowerPoint/visualization skillset</li><li>Strong presentation skills</li><li>Management / coordination skills and general leadership skills</li></ul>

Responsibilities: <ul><li>Lead the design and architect solutions that meet SYF business requirements to deliver business value by enabling rapid innovation through modern software development practices and product delivery through rapid innovation and continuous integration. In-depth knowledge of credit application and web application platforms.</li><li>Perform Technology Alternate Assessment, create Proof-of-Concept (as necessary) Provides guidance and direction to product teams to ensure compliance with the standards and best practices Work collaboratively with Product Management and Platform Engineering teams during development, launch and continuing refinement of products iteratively</li><li>Lead Agile sprints as the technical expert, including sprint planning, daily standups, backlog grooming sessions, and sprint reviews Influence and collaborate with software developers, UX designers, product managers, application architects, and customer application experts to create high performing and reliable application components.</li><li>Work with third party vendors to develop software and/or integrate their software into the companys products</li><li>Drive a CI/CD strategy using our Jenkins, Bitbucket, and uDeploy stack.</li><li>Maintain deep hands-on technical knowledge of evaluating trends in modern software development practices.</li></ul> Requirements: <ul><li>Bachelor’s degree and a minimum 7 years of experience with software engineering OR, in lieu of degree 9 years of experience with software engineering.</li><li>5+ years of applied Java experience</li><li>5+ years of hands-on experience in Credit Card Acquisition platform with ample knowledge in credit card application processing and decisioning systems.</li><li>Experience in Front End UI (JavaScript/Typescript) development and Backend Java programming.</li><li>Critical Thinking, creativity and problem-solving skills.</li><li>Strong analytical and problem-solving skills.</li><li>Excellence in technical communication with technical and non-technical peers.</li><li>Basic understanding of Artificial Intelligence.</li></ul>

Role Description: <ul><li>We are looking for an experienced Credit Manager to oversee credit management, accounts receivable and collections activities within a hospitality environment.&nbsp;</li><li>The role will be responsible for managing credit exposure, ensuring timely collections, improving cash flow and maintaining strong relationships with corporate and trade customers.</li><li>The ideal candidate will have strong experience in hotel/hospitality credit management, with a solid understanding of city ledger operations, credit assessment, receivables, ageing, collections and credit risk.</li></ul> Responsibilities: <ul><li>Manage the end-to-end credit control and Accounts Receivable function.</li><li>Oversee city ledger, corporate, travel trade and other receivable accounts.</li><li>Establish, review and monitor credit limits, payment terms and credit facilities.</li><li>Conduct credit assessments and evaluate the financial standing and payment history of customers.</li><li>Monitor AR ageing, overdue balances, DSO and credit exposure and take appropriate collection actions.</li><li>Develop and implement effective collection and recovery strategies to minimise bad debt and improve cash flow.</li><li>Follow up on outstanding payments and resolve billing discrepancies and customer disputes in collaboration with Sales, Finance and Operations.</li><li>Prepare regular AR, ageing, collection, DSO and credit-risk reports for management.</li><li>Monitor doubtful debts, provisions and potential credit risks.</li><li>Ensure accurate billing, account reconciliation, payment allocation and maintenance of the city ledger.</li><li>Work closely with Sales, Revenue, Front Office and Finance teams on credit-related matters.</li><li>Ensure compliance with company credit policies, internal controls and audit requirements.</li><li>Support process improvements and implementation of effective credit-control procedures and SOPs.</li><li>Lead, coach and develop the Accounts Receivable/Credit team where applicable.</li></ul> Requirements: <ul><li>6–8+ years of relevant experience in Credit Control, Credit Management or Accounts Receivable.</li><li>Strong experience within the hospitality / hotel industry is highly preferred.</li><li>Proven experience managing corporate and high-value customer accounts.</li><li>Strong knowledge of credit risk assessment, collections, AR ageing, DSO and bad debt management.</li><li>Experience with city ledger and hotel receivables.</li><li>Good understanding of credit policies, payment terms and credit-limit management.</li><li>Strong stakeholder-management and negotiation skills.</li><li>Ability to work closely with Sales, Finance and Operations teams.</li><li>Experience managing or mentoring a team would be an advantage.</li><li>Strong analytical and reporting skills.</li><li>Experience with Opera/SUN or similar hotel finance systems is advantageous.</li></ul>

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198 account planning Jobs found

Sales Manager

Sales Manager

Customer Service Representative

Customer Service Representative

HR Director - People & Culture

Talent Acquisition Specialist

Sales Manager

Senior Executive – Commercial and Strategy

Assistant Vice President - Principal Engineer

Senior Executive - Collections

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198 account planning Jobs found

Sales Manager

Sales Manager

Customer Service Representative

Customer Service Representative

HR Director - People & Culture

Talent Acquisition Specialist

Sales Manager

Senior Executive – Commercial and Strategy

Assistant Vice President - Principal Engineer

Senior Executive - Collections

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