Customer Account Manager

Assistant Manager, Market Development, North Africa

GBS – Partner Management

OT Project Manager_NOF

ASC - Business Development Lead

LNG Sales & Marketing

Process Engineer - Sulfur Recovery / Sour Water Stripper

Responsibilities:&nbsp; <ul><li>Agrees on performance expectations with the commercial team and works with GM/Unit staff to deliver against these expectations&nbsp;</li><li>Approves (w/GM consent) specialty orders, uplifts, and responsible for invoice accuracy and timelines.&nbsp;</li><li>Works closely with the production team in order to maintain a continuous knowledge of current specifications and customer expectations through routine audits.&nbsp;&nbsp;</li><li>Ensures supply chain/purchasing has current up to date data and support purchasing requirements.&nbsp;</li><li>Ensures that all processes and procedures related to specific flights are completed, quality standards are met, and additional revenue opportunities documented on invoice.&nbsp;&nbsp;</li><li>Communicates the customer goals and represents the customer interests to the local GGI team.&nbsp;&nbsp;</li><li>Strong understanding of unit capabilities and services, and effectively communicates all offerings to the client w/GM approval.&nbsp;&nbsp;</li><li>Reports to the GM and or Account Director, providing regular input on all account activity, including service status and call reports on a weekly basis.&nbsp;&nbsp;</li><li>Provides coordination between customer and GGI on special events such as Menu Presentation (scheduling, transportation, security, specs available, tent cards, tasting equipment, unit tours, beverages, etc.).&nbsp;</li><li>Owner of T-minus schedule to facilitate changes and bringing all departments together for success.&nbsp;</li><li>Maintains a professional appearance at all times. Treats the customer with dignity and respect.&nbsp;</li></ul>&nbsp;Internal &amp; External Communication:&nbsp; <ul><li>Daily reconciliation of delays and communications need activities as required.&nbsp;</li><li>Communicates daily to the GG operations team of any spec changes, performance issues, call backs, inspections, etc from previous day. Drives root cause analysis.&nbsp;&nbsp;</li><li>Weekly recaps of delays vs. targets, FAC’s, and Update with customer on weekly basis and local station management. SR (Shared Responsibility)&nbsp;</li><li>Ensures that customer issues are dealt with in an efficient manner, informing the General Manager and Commercial leader (PAM. Local Director) of any problems that may arise.&nbsp;&nbsp;</li><li>Weekly inventory status checks. SR&nbsp;&nbsp;</li><li>Provides regular two-way communication between the client and local GGI, to provide strong team representation and set proper client expectations.&nbsp;&nbsp;</li></ul>&nbsp;Inventory Management: <ul><li>Ensures customer inventory sheet to be current and up to date par levels.&nbsp;</li><li>Manages inventory process taken accurately and on time. Results reviewed before submission to the customer. Communicate to the customer when par levels need to change. SR&nbsp;</li><li>Provides customer feedback to help customer reduce costs through inventory management.&nbsp;</li><li>Warehouse space, issue here is to not be a warehouse for obsolete or excessive inventory. SR&nbsp;</li><li>Ensures that Customs requirements, GGI Bonded policy and local Agriculture (compliance agreement) are implemented. SR&nbsp;</li></ul>&nbsp;Quality: <ul><li>Assists internal department on quality/compliance through weekly specification checks and audits (chef tables, packing diagrams, CCP’s, VSIE process, safety).&nbsp;&nbsp;</li><li>Compares FACs against goals.&nbsp;&nbsp;</li><li>Ownership of CSI and drives the process as outlined in GG policy and procedures.&nbsp;</li></ul>&nbsp;Cost Management: <ul><li>Conducts weekly documented billing checks to ensure items billed.&nbsp;</li><li>Reviews monthly service order to ensure all service items captured and aligned with CXP and Sales force.&nbsp;</li></ul>&nbsp;Targets: <ul><li>Manages to a customer-specific set of KPI’s – reports on this performance to the commercial team, agrees performance targets to these KPI’s (e.g., delays, complaints, audit results) with Commercial VP and GM&nbsp;</li><li>Annual (or quarterly) customer feedback survey on each aspect of the role – communication, inventory management, Quality cost management/invoice accuracy, and customer service orientation (does the customer view this role as representing their interests in the unit) SR&nbsp;</li></ul>&nbsp;Requirements: Education:&nbsp; <ul><li>High School Diploma or GED required&nbsp;&nbsp;</li><li>Associates degree or degree from a 4 year university or college is preferred&nbsp;</li></ul>&nbsp;Work Experience:&nbsp; <ul><li>Proven Account Management skills required in order to create, maintain, and enhance customer relationships&nbsp;&nbsp;</li><li>Minimum of 3 years of account/project management experience.&nbsp;&nbsp;</li></ul>&nbsp;Technical Skills: (Certification, Licenses and Registration)&nbsp; <ul><li>Extremely detail oriented&nbsp;&nbsp;</li><li>Technical and analytical competence (understands software, hardware, networks, etc.)&nbsp;</li><li>Motivated, goal oriented, and persistent&nbsp;&nbsp;</li><li>High level of initiative and works well in a fast paced, team environment&nbsp;</li><li>Handles stressful situations and deadline pressures well&nbsp;&nbsp;</li><li>Plans and carries out responsibilities with minimal direction&nbsp;&nbsp;</li><li>Full knowledge of any customer specific requirements in Service Agreement and delivers as listed below:&nbsp;</li><li>Delta Airlines: Full knowledge of IFX system; Owner of change notice distribution list; understands the unit performance grading system; ensures the AC Damage reporting process is followed; full knowledge of Delta build tool.&nbsp;&nbsp;</li><li>United Airlines: Full knowledge of Unimatic (aircraft operation); Full knowledge of IBSOPS (meal board location); Ensures PSS (passenger counts) is used for forecasting; Ensures AirServ/AirVision is used for flight finalization; Ensures Sky Net is used for packaging/general requirements; Full knowledge on the use of Igaps (real flight info)&nbsp;</li><li>American Airlines: Understands AA evaluation and evaluation definitions; Full knowledge of AMOS &amp; Sabre systems; Ensures food/equipment inventories in AirVision; Ensures equipment distribution is updated in AirVision; Ensures monthly IUR is documented in AirVision; understands the PMP process.&nbsp;&nbsp;</li><li>British Airlines: Knowledgeble/Ensures BA IFX tools are used in operation; Maintains chronological telex and bulletin information; Analysis TCS and BBSC sheets for BA performance; Full knowledge of AirServe and train staff on the use; Owner of TP006 accuracy for each scheduled change&nbsp;</li><li>Virgin Airlines: Take weekly photos of menu items and submit them to Virgin; Monthly review of TP006 and distribute the flight information; Must have full knowledge of Skylogistix; Must have full working knowledge of AirServ.&nbsp;&nbsp;</li></ul>&nbsp;Language / Communication Skills:&nbsp; <ul><li>Excellent written and oral communication skills&nbsp;&nbsp;</li><li>Bilingual is a plus.&nbsp;&nbsp;</li></ul>

Responsibilities: <ul><li>Develop &amp; implement the most appropriate market strategy for all categories with the necessary internal management, distributor &amp; trade relationships.</li><li>Secure agreement of commercial plans &amp; execution of key priorities</li><li>Deliver agreed annual budgets in specified territory in terms of Kilos, GSV, NSV, NSV/kg, Trade Budget, DSO, forecast accuracy, markets share and seek to constantly improve our ROI across markets.</li><li>Manage distributor relations &amp; day to day sales operations in the specified markets within the set direction.</li><li>Ensure all necessary internal &amp; external administration is completed in full &amp; on time.</li><li>Manage trade investments within agreed parameters &amp; ensure accurate &amp; up to date records are in place</li><li>Adapt where relevant the our client strategy in each market &amp; be the expert on the specified markets.</li><li>Provide accurate forecasts to the Supply Chain team, Co-ordinate and where necessary find solutions for day to day supply chain issues.</li><li>Provide direction, support accurate &amp; timely communication with the relevant Distributor Field Sales teams to ensure the market plans &amp; strategy are executed.</li><li>Ensure all relevant our client policies are adhered to and performing systematic distributor performance management.</li><li>Responsible for improving our distributor capability &amp; increasing our client share of mind with distributor.</li></ul> Requirements: <ul><li>Bachelor’s degree in Business or related field (Master’s preferred).</li><li>Minimum 6 years of commercial experience, ideally within the FMCG industry.</li><li>Strong communication and influencing skills.</li><li>Experience of working in both a team and autonomous working environment.</li><li>Determination to achieve and willingness to continually learn.</li><li>Proven record of demonstrating initiative and delivering results.</li></ul>

Purpose of the Role: <ul><li>Effective Operational Governance &amp; optimization of the service delivery/quality across GBS towers (RTR, PTP, OTC, HTR) – provided by a mix of inhouse / outsourced workforce – across the AMEA region.&nbsp;</li></ul> Responsibilities: <ul><li>As an instrumental part of the Regional GBS support to the BUs in the region, this position will</li><li>Act as intermediary between GBS Delivery teams &amp; BUs to oversee operational governance and feedback loops&nbsp;</li><li>Identify and lead CI / productivity opportunities in RTR, PTP and OTC processes conducted out of GBS, with inputs gathered from the GBS operations team and/ or onshore Finance teams in Business Units (BUs)</li><li>Leverage best practice and globalized standards from across GBS teams for the AMEA GBS Delivery teams&nbsp;</li><li>Lead GBS related strategic Change Management/ communications BUs</li><li>As the onshore focal for GBS operations/ service delivery quality, this position will support the RDP as:</li><li>Custodian of the regional GBS reporting and deliverables calendar/ cadence</li><li>Work with the GBS teams and BUs to ensure major operations escalations / month-end issues are resolved timely</li><li>Oversight of GBS performance metrics (regional metrics and global 3*3 metrics)</li><li>Regional SOX Focal point across RTR, PTP and OTC processes conducted out from GBS. This includes the scrub / review of the GBS controls documentation, as well as coordinating completion of testing.</li><li>Governance of contract with the BPO Service Provider. This includes Roles &amp; Responsibilities/ Service Level Agreement (SLAs)/ Volume &amp; Resource Capacity/ Change Orders / Monthly Invoicing / IT access requests</li></ul> Interfaces: Stakeholders that this position will need to work closely with include:&nbsp; <ul><li>Onshore Financial Controlling and Procurement teams at the BU, Regional and Global levels</li><li>IT teams at the Regional and Global levels</li><li>Global RTR, STP/PTP and OTC Process Leads</li><li>All GBS Delivery teams supporting AMEA – captive and outsourced</li><li>Global and Regional Internal Controls team</li><li>External statutory auditors and internal auditors</li></ul> Requirements: <ul><li>Bachelor’s degree and 10-15 years of experience in shared services domains, with min of 2 years of experience interacting/ overseeing / performing with outsourced operations teams</li><li>Working operational knowledge of one or more GBS functional domains (RTR, PTP, OTC in particular)&nbsp;</li><li>Proven hands-on experience on implementation of CI / productivity initiatives&nbsp;</li><li>Active experience of working across globally matrixed organizational constructs</li><li>Strong interpersonal and communications skills (both written and verbal) across levels of the organization</li><li>Good project management skills and ability to influence change. Experience presenting results to an executive team</li><li>Strong analytical and problem-solving skills – effectively evaluates information/data to make decisions; able to pin-point and resolve problems at the source; anticipates obstacles and develops plans to resolve</li><li>Motivated Self-starter; able to deal with ambiguities and requires minimal direction to accomplish goals and problem-solve</li><li>Ability to lead and operate across multiple time zones and geographies</li></ul>

Responsibilities:Project Management:Oversight of all small package and Mail Innovation project scheduling.Collaborates with region project managers to approve or request submission facility revisions.Participates in corporate project bid reviews.Conducts weekly staffing meeting to ensure proper integrator assignments.Impacted groups include Integrations, Data Acquisitions, Electrical, PLC/HMI, and Reporting.Manages deployment schedules and resources to meet service level needs and to deliver results. Leads product assessments, planning, design, and deployments to evaluate risk. Acts as a liaison to I.S. partners to manage release schedules and to communicate activities and progress. Manages post-release reviews to measure results. Verifies implementations to ensure release processes and procedures are applied effectivelyContinuously maintains current item costs and estimate calculations.Completes 35 to 45 estimates per year as requested by the Systems Design Group.Impacted groups include Integrations, Data Acquisitions, PLC/HMI, and Reporting.Hardware Procurement:Determines hardware requirements for all projects (from servers to cables).Coordinates with PPD to procure required hardware for all projects.Collaborates weekly on PPD Region/District status meetings.Reviews procurement process with site Project Managers.Impacted groups include Integrations, Data Acquisitions, PLC/HMI, and Reporting.Cost Tracking:Oversees OT project cost tracking.Provides cost detail as requested to site Project Managers.Impacted groups include Integrations, Data Acquisitions, and Reporting.Facility Data Transitions:Ensures site HST1s (Server Provisioning) are completed.Conducts facility LAN review meetings as needed (Flat/Layer 3).Oversees project site IP address creation.Reviews/approves project site IP address additions and corrections.Impacted groups include Integrations, Data Acquisitions, PLC/HMI, and ReportingProject Forecasting:Performs discovery for future projects from sources including corporate project bid reviews, estimate requests, and individual contacts.Documents and maintains findings in detail.Utilizes findings to aid in Data Acquisitions contracts and annual DSC staffing calculations.Manages, plans, and administers installation and decommissioning activities to expedite initiatives. Drafts and maintains policy, standards, and procedures to document processes. Manages team training to optimize resources. - Manages and maintains customer relationships to track and measure service levels. Collaborates with I.S. technology providers and vendors to ensure services are consistent and meet expectations. Supports long-term planning to ensure future service level expectations are met Project IntegrationsContinuously oversees all level 3 project integrations.Acts as a liaison between the DSC and the Region Project Managers.Oversees weekly Level 3 project review meeting with East and West Regions.Impacted groups include Integrations, Data Acquisitions, Electrical, PLC/HMI, and Reporting.IP Re-Addressing:Acts as a liaison between the DSC and GNS for GNS Operational Technology re-IP projects.Oversees Operational Technology device discovery by site.Conducts meetings with impacted Operational Technology groups as needed.Impacted groups include Integrations, Data Acquisitions, Electrical, PLC/HMI, and Reporting.Other Projects:Manages project life cycles (i.e., project scope, resources, schedule, budget, initiation, start-up, design, building, and deployment) to see projects from beginning to end. Forwards project documents to stakeholders to obtain sign-off, agreement on project costs, and needed resources. Creates, prepares, and maintains project plans to estimate resources, plan schedules, define goals, establish metrics, assess risks, and develop cost plans and to provide stakeholder reports. Ensures affected functions and groups are identified to negotiate changes and ownership of processes and to manage project impact. Provides status communications for senior management on issues, concerns, and risks to recommend solutions and to ensure products meet customers' needs. Monitors assigned resources formally (e.g., status meetings, etc.) and informally to continuously manage team productivity, project timelines, and deliverables. Balances multiple projects and deployment schedules to meet stakeholder goals and expectations. Determines decisions regarding tools, methods, and approaches to meet project goals. Manages the change control procedure to ensure project deliverables are formally reviewed, completed within planned cost and timeframe, and closed.Manages and Develops Others:Manages resources and people processes (e.g., career Development, training, staffing, etc.) to ensure the day-to-day administration of processes and formal procedures. Identifies individual and team skill gaps and developmental opportunities (e.g., training, special assignments, conferences, projects, etc.) to facilitate individual and team development. Ensures that direct and indirect reports have documented career goals and detailed plans for achieving these goals to develop them personally and professionally. Conducts frequent performance evaluations in a consistent, fair, and objective manner to facilitate open communication and encourage continuous performance improvement. Holds others accountable to established performance levels to achieve individual and group goals. Resolves individual and group performance issues in accordance with company policies and procedures in a timely manner to motivate and foster teamwork. Coaches others and provides on-going feedback and support to improve performance. Identifies opportunities to involve others in new and challenging work assignments and/or rotations that advance the skills and capabilities of individuals and the organization. Makes salary recommendations to reward employee performanceRequirements:Bachelor’s Degree: EngineeringNeed to have Team handling and Project Management experience.Preferred Linux hands on experience.

Responsibilities:Initiate, develop & expand the Company’s renewable business.Achieve revenue targets as set by the ManagementSupport strategy development and long-term plans to deploy renewable applicationsPreparing periodical progress reports for managementLead team to interpret and audit financial models of opportunities, conduct sensitivities and produce key financial ratiosEvaluate new business proposals and participates in the development of complex new business ventures.Identification of project risks, analysis and recommendation of mitigation measures.Lead the development of Power Purchase Agreements with developers of renewable projects Support structuring of binding agreements such as Shareholders Agreement, Project Development Agreement, O&M Agreement and Equity Subscription & Retention Agreement.Support structuring and negotiation of deals to achieve final deal closure Review & consult on all transaction documents.Work with corporate teams to achieve desired results of transactions.Lead and directs the work of team members with less experience.Build a learning environment and ensure knowledge transfer through mentorship of young talent.Requirements:Bachelor's Degree in Engineering or in Business. MBA Degree is preferable.Minimum (12) years of experience in business development and transactions.Strong background in renewable project development, deal structuring, stakeholder management, financial modeling, bankability and valuations.Excellent command of spoken and written English.Project management skills.Computer & MS Office proficient.

Responsibilities:Responsible for originating, negotiating, finalizing, and managing LNG sales contracts. Lead team in:Company General UseIdentifying potential buyers through personal client network, our client client network, or through Market Intelligence reportsEngaging with potential clients to assess potential appetite for LNG purchasesShortlisting top-priority leads that are likely to convert to purchasesAssessing potential buyer’s counterparty risk, e.g. due diligence on operations, financials, management, history, capital structure, credit worthiness, governance, country risk, etc.Negotiating terms of sales contracts, i.e. volumes, pricing, timeframe, flexibility clauses, etc.Liaising with support departments to ensure sales contract is in compliance with local and global regulatory regimes, e.g. taxation, transport regulations, etc.Liaising with Head of LNG Trading on near-final sales contract to ensure alignment on contract terms and implications on our client portfolioSigning sales contracts and following up on administrative executionMonitoring each sales contract’s profitability and analyzing deltas in profitabilityMonitoring overall portfolio risk, e.g. open positions per index, credit exposure, etc.Liaison with the team responsible for generating long and short-term supply contracts (>1 year) as required by International Gas strategy and needs. The team is responsible for:Defining required supply contracts to remain within acceptable range of exposure per indexDefining supply requirements to reach our client ambitions and maintain healthy supply-sales balance per index, i.e. needs for additional short-term/long-term supplyAligning with Business Development on future long-term supply coming online and implications on overall portfolioIdentifying potential supply sources and reaching out to relevant counterpartiesAssessing supply deals, i.e. volumes, durations, pricing, flexibility, counterparty risk, chartering and logistics, etc.Negotiating terms of supply contracts (i.e. volumes, duration, pricing)Liaising with support departments to ensure supply contract is in compliance with local and global regulatory regimesLiaising with suppliers to schedule deliveriesConducting renegotiation of contracts with current suppliersMonitor portfolio supply-demand balance and take mitigation measures to remain within acceptable ranges. Responsible for:Managing all sales contracts, i.e. short/long term supply contracts (from our client assets & from 3rd parties) and sales contractsLiaising with Strategy and Business Development to develop full understanding of long-term supply of LNG coming from our client assetsDeveloping full picture of current and future LNG sales and delivery obligationsIf large imbalance between supply and sales, taking mitigating measures to course-correct, e.g. if short on supply then increased effort on securing short-medium term supply and vice versaEnsure engaged participation of Origination in M&A task force led by Business Development:Oversee Origination’s participation in assessment of the economic viability of investment opportunities in assets (driven by Business Development)Requirements:As the successful candidate:Candidate is required to hold a bachelor’s degree in Business Administration, Technical Specialization or Engineering.An MBA or other advanced Post-Graduate degree in MPA, Business Administration or business-related degree is preferred.Candidate is required to have a history of career progression with fifteen years’ experience with a minimum of ten years of proven and demonstrable relevant experience in SPA LNG sales experience with track record of closing sales agreement, preferably in a major petrochemical or energy industry corporation.Candidate should be able to quickly establish credibility in the position and to effectively interact with all levels of management, including senior leadership.Candidate should have demonstrable leadership and management experience.Company General UseSuperior written and verbal communication and presentation skills is also necessary. In addition to strong command of English.Strong ability to establish and maintain networks, both within and across company organizations is necessary.Capability to work effectively within a matrix organization and with multi-disciplinary teams is also preferred.

Responsibilities:Review and monitor the performances of existing SRU & SWS facilities through key performance indicators (KPIs) representing the process plant’s optimum operability, profitability, reliability, and process safety. Issue quarterly SRU & SWS performance benchmarking reports highlighting the KPIs, analysis, and performance improvement recommendations.  Monitor and support the facilities in implementing the recommendations and closing the gaps identified in the quarterly performance benchmarking reports.  Conduct benchmarking and best practices exchange workshops internally among Global Manufacturing facilities (wholly-owned and affiliates) having SRU & SWS process technologies. Execution and deliverables of the workshops will be based on Benchmarking & Best Practices Exchange Agreement among Global Manufacturing facilities.  Issue by-monthly SRU & SWS technical best practices bulletin for sharing within Global Manufacturing facilities. Provide on-demand remote and/or field technical advisory support to Global Manufacturing facilities on matters concerning the operation of SRU & SWS which may include but not limited to process troubleshooting, start-up and shutdown activities, capacity test runs, technology pilot testing, and process design. Issue service report for every support activity provided highlighting the facilities need, actions taken, results, and lessons learned. In collaboration with Global Manufacturing facilities engineers, propose cost optimization or process improvement initiatives focusing on ‘low-hanging fruits’ with no or minimal capital investment required, through operational adjustment or design modification. Conduct internal assessments on SRU & SWS process engineering standards using  engineering standard references. Highlight any deviations or better standards applied by affiliates for endorsement to facility management or  Central Engineering. Support the implementation of relevant engineering standards to SRU & SWS across Global Manufacturing upon each facility management’s approval. Act as the Admin Area overall coordinator for cascading and driving Global Manufacturing and Corporate programs to the operating facilities for execution and effective monitoring. Participate in Business Plan development and coordinate with stakeholders for any capital investments on assigned process units and support techno-economic evaluations. Recommend and coordinate proven technology deployments in SRU & SWS process units. Liaise with Global Manufacturing Excellence-Manufacturing Technical Support Division and Engineering Services for any technology assessment and piloting support. Participate as subject matter experts on external benchmarking with 3rd party entities, which include but not limited to, Japan Cooperation Council Petroleum (JCCP) and Gulf Downstream Association (GDA). Participate in SRU & SWS hazard operability (HAZOP) and safety integrity level (SIL) studies as required by operating facilities. Participate in incident investigation activities concerning SRU & SWS process technologies as required by operating facilities. Act as overall coordinator on any SRU & SWS data required by Global Manufacturing Affiliate Affairs from  wholly-owned facilities.Requirements:You must have a Bachelor’s degree in Chemical Engineering or related specialization. An advanced degree is preferred.You should have a minimum of 15 years total refinery or gas plants process units experience (process engineering and operations) with at least 10 years’ experience in handling SRUs/TGTU/SWS plants.Exposure to different SRU/TGTU process licensor technologies is a plus.

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7 agreement Jobs found

Customer Account Manager

Assistant Manager, Market Development, North Africa

GBS – Partner Management

OT Project Manager_NOF

ASC - Business Development Lead

LNG Sales & Marketing

Process Engineer - Sulfur Recovery / Sour Water Stripper

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Skills

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7 agreement Jobs found

Customer Account Manager

Assistant Manager, Market Development, North Africa

GBS – Partner Management

OT Project Manager_NOF

ASC - Business Development Lead

LNG Sales & Marketing

Process Engineer - Sulfur Recovery / Sour Water Stripper

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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TALENT

COMPANY

Contact Us

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.