Customer Service Associate IV

Finance Controller

Manager - Card Authorisation & Fraud Detection Analyst 

Corporate Legal Counsel

Head of Supply Chain & Storage

Senior Manager Commercial Business Development – Road Freight

EUC Operations Lead

Strategic Sourcing Analyst

HR Transaction Delivery Supervisor

Strategic Sourcing Analyst III

Role Description: <ul><li>Clients Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales and post-sales service functions. </li><li>They take and process transactions via phone, internet, and correspondence from customers and respond to inquiries about Clients products or services.</li><li>They may promote and sell our companys products or services as well as investigate and resolve customer complaints.</li><li>A key area of focus is to develop strong business relationships via Clients Extraordinary Customer Experience strategy.</li><li>This position is the central point of contact for various accounts regarding all daily operational requirements from inquiry and pre-orders needs through all post-order activities.</li></ul> Responsibilities: Key performance responsibilities : <ul><li>Extraordinaire Customer Experience (ECE) and Customer touch point On-going efforts to drive ECE by interacting professionally with our internal and external customers. KPI’s are STR, CES, FCR, and efficiency.</li><li>Satisfaction Management Support the execution of improvement actions based on Net Promoter Score (NPS) and transactional surveys.&nbsp;</li><li>Metric - NPS/Transactional Survey.</li><li>Customer Relationship &amp; Satisfaction.</li><li>Central point of contact for Customer on all daily inquiries and provides timely follow up and resolution of issues and inquiries.</li><li>Proactive communication to Customer and liaise with parties to come up with solutions for open and upcoming matters.&nbsp;</li><li>Customer visits might be required.</li><li>Seek regular informal and formal feedback via transactional surveys or via phone and e-mail during daily communications.</li><li>Manage Service Delivery Process/Execution</li><li>Manage escalations for your customers.</li><li>Review quote and order requirements, create scheduling agreements, clear blocks, workflows daily, monitor critical shipments, backlog management.</li><li>Follow up on quotes and quality issues.</li></ul> Manage Interfaces &amp; Build Service Culture <ul><li>Act as voice of the Customer for internal support departments.</li><li>Participate in development training and process improvement projects to expand and challenge learning new ideas and processes.</li><li>Take ownership for actions and follow through on tasks until resolved.</li></ul> Requirements: Customer Focus, Organizational Agility, Communication Skills, Problem Solving, Drive for Results, Good working knowledge of English, Action Oriented, Detail Oriented and Business Acumen, minimal bachelor’s degree. SFDC (salesforce) is a big advantage. <ul><li>All candidates are required to be fluent in English.</li><li>Flexibility to work in US shift hours (6 pm to 3:30 am).</li><li>Education Experience: Any Graduation/Post Graduation.</li><li>Employment Experience: 6+ years.</li><li>SAP experience preferred (SD module).</li><li>Should be from Product based company (Manufacturing Industry).</li><li>Should have complete knowledge on Quote To Cash process.</li></ul>

&nbsp;ROLE AND RESPONSIBILITIES The Financial Controller is responsible for the overall financial management of the manufacturing business as well as the regional office in the UAE. Leading a team of 4, the role focuses on business partnering, accounting, budgeting, forecasting, internal controls, compliance, audit, tax and treasury functions. Financial Accounting &amp; Reporting • Lead the Finance team to deliver accurate and timely accounting and reporting • Ensure compliance with local regulations, IFRS and Group policies • Lead annual budgeting and periodic forecasting processes • Provide stakeholders with reports and response to information requests. Business Partnering • Be a strong business partner to the site management team, working closely to grow the business, increase profitability and cash and achieve the Group’s business objectives. • Support the General Manager in analyzing business results and drivers, preparing slides for business reviews with local management team and Group. • Support the Commercial team in securing business including fast turnaround for quotations, new customer set up, having efficient processes as well as collections. • Support the Operations team with analysis and valuable insights, cost and variance reports. Compliance &amp; Controls •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ensure compliance with local regulations and Group’s policies and procedures such as Code of Ethics, Know Your Customer/Supplier, trade compliance regulations with a high level of integrity •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Implement key controls in accordance with the Groups standards •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Evaluate business processes for efficiency and internal control improvement •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to identify risk and work with stakeholders to mitigate them •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Work with external and internal auditors to deliver desired outcomes Treasury &amp; Secretarial •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Compliance with the Group’s Treasury policy •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Provide accurate cash-flow forecasting •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monitor and manage working capital, capex and cash •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Oversee banking, insurance and company secretarial matters Cost Recharge &amp; Transfer Pricing •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Oversees financial operations for both the Dubai manufacturing site and regional office. •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Lead the cost recharge process for global support activities, ensuring transparency and compliance with intercompany agreements. •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Collaborate with finance teams in Indonesia, Thailand, and Hungary to align cost allocation methodologies. •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Maintain robust transfer pricing documentation and ensure alignment with OECD guidelines. Tax Grant Compliance •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Act as the gatekeeper for business activities under the 0% tax grant, ensuring operations remain within approved scope. •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monitor and document business transactions to demonstrate ongoing compliance with grant conditions. •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Liaise with legal and tax advisors to manage risks and respond to regulatory inquiries. Risk Management &amp; Governance •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Conduct regular risk assessments across financial operations, including cost recharge, transfer pricing, AR, and banking. •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Proactively identify and escalate financial risks, and lead cross-functional resolution efforts. •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Support internal and external audits, ensuring readiness and transparency. Strategic Collaboration •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Partner with global and regional finance teams to drive operational efficiency and financial integrity. •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Facilitate knowledge sharing and process harmonization across sites. QUALIFICATIONS AND EDUCATION REQUIREMENTS •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Degree in Accounting •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;More than 15 years of experience with recent years as a Financial Controller in a manufacturing MNC •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Hands on experience in costing and manufacturing finance, •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong working knowledge of accounting, reporting, budgeting, forecasting, internal controls, compliance, audit, tax and treasury functions. •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Familiarity with IFRS and UAE regulations •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Hands on experience reporting in Hyperion/Cognos •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong business partner to General Manager, Operations Manager and other functional heads •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong leadership, influencing and communication skills, strong drive for results, analytical, good organization and with the ability to work with different cultures and all levels of an organization. •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Proficiency in ERP systems - SAP and advanced Excel. •Ability to thrive in a fast-paced, matrixed organization.

Key responsibilities Authoriser - Card Authorisation • Process and authorize credit &amp; debit card transactions in a timely and accurate manner. •Perform voice-authorisation and give assistance to merchants and customers at POS transactions. • Meeting Service Level Agreements (SLA) standards on pick-up call (for merchants and customers). • Manage email duties, assisting Call Centre &amp; RMs on block/unblock cards, temporary increase limit adjustment, and bypass security check for customers. • Support Cards &amp; Payments (CPP) Cards Operations to process Authorisation code for unsecured products.&nbsp; Authoriser – Merchant and Customer Support • Establish and maintain relationships with merchants, providing support and guidance on credit &amp; debit card transaction processes. • Assist merchants with inquiries and resolve any issues related to card authorizations. • Assist in transaction code cancellation request receive from merchants, customers and Contact Centre. • Respond to customer inquiries regarding credit &amp; debit card transactions and account statuses. • Educate customers on card usage, security, and fraud prevention. • Assist customer to adjust Temp Increase Limit. • 24/7 emergency card replacement support. • Act as point-of-contact with Card Scheme&nbsp;&nbsp; Authoriser – Card Surveillance Support (transaction monitoring) • Monitor and review card transactions for potential fraud and irregularities. • Monitor cards transaction in real time alerts queue and identify high risk transactions. • Monitor and analyze transactions to detect fraudulent activities using Visa/Mastercard fraud detection tools. • Observe customer transactions and identify suspicious and fraudulent activities such as account take over (scam fraud), friendly fraud, lost &amp; stolen card, and Credit Master attacks. Block/unblock cards, and attempt transaction cancellation when necessary. • Contact customer or manually trigger SMS notification to alert customer of suspicious transaction and perform verification with customer. • Follow-up on uncontactable customer by calling or sending SMS to notify to mitigate losses. • Manage customers expectation and explain to customer on fraudulent transactions and scam activities. • Support Fraud Investigation Team and Fraud Issuing team when required on fraud matters. • Perform merchant ID blocking to prevent Bin attack fraud and support CPP on parameter maintenance for 3DS system. Requirements • Diploma or equivalent qualification preferred. • Proficient in English. Ability to converse in in Mandarin (and dialects), Bahasa Malay, Tamil will be a plus. • Able to use MS Office and possess good written and communication skills. • Pleasant disposition with good interpersonal skills. • Possess strong analytical skills. • Possess high standard of customer service.&nbsp;

Role Description: <ul><li>We are seeking a qualified and experienced Corporate Legal Counsel to join our Legal team in Egypt.</li><li>This middle management role supports corporate legal operations across Egypt and support MENAT region, with a focus on contract management, governance, regulatory compliance, and internal advisory.</li><li>The successful candidate will report directly to the Head of Legal and act as a legal business partner to internal stakeholders.</li></ul> Responsibilities: Corporate and Regional Support <ul><li>Assist in reviewing corporate processes and documentation within Egypt.</li><li>Support legal coordination and compliance efforts across the MENAT region.</li><li>Maintain and update corporate records and filings in accordance with internal and regulatory requirements.</li><li>Support corporate secretarial functions across the region and ensure timely documentation.</li></ul> Contract Management and Documentation <ul><li>Draft, review, and revise legal documents including but not limited to contracts, NDAs, service agreements, B2B/B2C agreements, and purchase orders.</li><li>Collaborate with internal teams and external counsel to ensure contractual terms meet legal and business objectives.</li><li>Maintain organized records of executed agreements and develop standardized templates.</li></ul> Governance and Compliance <ul><li>Assist in implementing internal governance policies and monitor compliance.</li><li>Conduct legal research and support risk assessments related to business decisions.</li><li>Identify potential legal risks and escalate issues to the Head of Legal with recommended solutions.</li></ul> Legal Advisory and Communication <ul><li>Provide clear explanations of legal terms and obligations to internal stakeholders.</li><li>Provide legal opinion and consultations to internal stakeholders.</li><li>Act as a liaison between the legal department and other business units.</li><li>Prepare legal summaries and reports for senior legal review.</li></ul> Regulatory and Governmental Affairs <ul><li>Support corporate matters including GAFI documentation and authentication processes.</li><li>Liaise with governmental authorities regarding licensing and regulatory compliance.</li><li>Ensure adherence to company HSE policies and contribute to legal compliance in risk assessments.</li><li>Handle external law firms and corporate secretariate work and have the ability to draft bilingual OGMs, EGMs and BoDs.</li></ul> Requirements: <ul><li>Bachelor of Law (LL.B.) or Juris Doctor (J.D.) with a minimum grade of “Good”.</li><li>Master of Laws (LL.M) or equivalent postgraduate qualification is a plus.</li><li>4 – 7 years of experience in corporate law within a reputable law firm or multinational organization.</li><li>Admitted to the Egyptian Bar Association.</li><li>Fluent in English and Arabic (written and spoken).</li><li>Strong knowledge of contract law, corporate governance, licensing, and regulatory frameworks.</li><li>Familiarity with GAFI procedures and governmental dealings.</li><li>Litigation experience is a plus.</li></ul> Skills and Competencies <ul><li>Legal research, drafting, and negotiation.</li><li>Strong analytical and problem-solving skills.</li><li>Excellent communication and presentation abilities.</li><li>Ability to manage multiple tasks and meet deadlines.</li><li>High attention to detail and sound judgment.</li><li>Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).</li></ul>

Responsibilities: Strategic Planning and Leadership&nbsp; <ul><li>Formulate and implement comprehensive supply chain, distribution, and storage strategies aligned with Energy Business strategic objectives</li><li>Lead cross-functional teams to optimize supply chain performance and drive operational excellence</li><li>Develop and execute long-term capacity planning and infrastructure investment strategies</li><li>Establish key performance indicators (KPIs) and metrics to measure supply chain effectiveness</li><li>Present strategic recommendations and performance reports to executive leadership and board members</li></ul> Cross-Entity Synergy &amp; Integration&nbsp; <ul><li>Drive supply chain optimization and synergy realization across all entities within the Energy Business Unit</li><li>Identify and implement consolidated product procurement strategies, and integrated logistics solutions</li><li>Establish standardized processes, systems, and best practices across all Energy BU subsidiaries and divisions</li><li>Lead cross-entity collaboration to maximize economies of scale in sourcing, transportation, and storage operations</li><li>Develop integrated demand planning and capacity optimization strategies that leverage combined entity requirements</li><li>Create unified supplier management programs and negotiate enterprise-wide contracts to achieve cost savings and improved service levels</li><li>Implement shared infrastructure utilization strategies including storage facilities, distribution networks, and transportation assets&nbsp;</li></ul> Commercial Storage Infrastructure Management&nbsp; <ul><li>Lead the storage arm as a commercial enterprise, managing port-based storage facilities that serve both internal operations and external clients</li><li>Develop and implement commercial storage strategies to maximize revenue generation from third-party storage services while ensuring operational efficiency for internal requirements</li><li>Manage storage facility operations, capacity allocation, and infrastructure maintenance across multiple locations</li><li>Source for potential storage infrastructure to meet storage needs</li><li>Establish competitive pricing strategies, commercial terms, and service level agreements for third-party storage customers</li><li>Optimize storage utilization through dynamic capacity management, balancing internal operational needs with commercial rental opportunities</li><li>Build and maintain relationships with external petroleum companies, traders, and logistics providers seeking storage solutions</li><li>Ensure compliance with port authority regulations, maritime safety standards, and environmental requirements for commercial storage operations</li><li>Develop and execute expansion plans for storage infrastructure based on market demand analysis and return on investment projections</li><li>Coordinate with port authorities, shipping agents, and terminal operators to ensure seamless product handling and transfer operations</li><li>Establish quality assurance protocols for different petroleum products and maintain product segregation standards</li><li>Develop contingency plans for supply disruptions, emergency response procedures, and business continuity for both internal and external customers</li></ul> Supply Chain Management and Distribution Optimisation&nbsp; <ul><li>Oversee end-to-end supply chain operations including demand planning, procurement, logistics, and inventory management</li><li>Optimize sourcing strategies and supplier relationships to ensure reliable supply of petroleum products</li><li>Manage procurement processes, contract negotiations, and supplier performance evaluation</li><li>Implement demand forecasting methodologies and inventory optimization strategies</li><li>Ensure compliance with regulatory requirements and industry standards across all operations</li><li>Design and manage efficient distribution networks to across multiple market segments</li><li>Oversee transportation and logistics operations</li><li>Coordinate with sales teams to align distribution capabilities with market demands</li><li>Manage relationships with third-party logistics providers and distribution partners</li><li>Implement technology solutions to enhance distribution efficiency and customer service</li></ul> Team Leadership &amp; Development&nbsp; <ul><li>Build, lead, and develop a high-performing team</li><li>Foster a culture of continuous improvement, innovation, and operational excellence</li><li>Establish clear roles, responsibilities, and performance expectations for team members</li><li>Provide coaching, mentoring, and professional development opportunities</li><li>Manage organizational change and transformation initiatives&nbsp;</li></ul> Requirements: <ul><li>Bachelor’s degree in supply chain management or a business related field;</li><li>Masters degree (MBA or specialized Masters) is an added advantage.</li><li>Professional certifications (APICS, CSCMP, or equivalent) highly desirable;</li><li>Minimum 10 years of progressive and relevant experience in supply chain management, preferably in the energy, oil &amp; gas, or petrochemical industry</li><li>Over 5 years in senior leadership roles with P&amp;L responsibility</li><li>Proven track record of successfully managing complex, multi-site operations across multiple business entities or subsidiaries</li><li>Experience with storage facility management and petroleum product handling</li><li>Experience in strategic planning, business transformation, and operational optimization</li><li>Demonstrated success in driving synergies and integration across diverse business units or entities</li><li>xperience managing shared services organizations and cross-entity optimization initiatives</li></ul> Critical Success Factors&nbsp; <ul><li>Deep understanding of energy sector supply chains</li><li>Expertise in supply chain planning, demand forecasting, and inventory optimization</li><li>Knowledge of petroleum products, storage systems, port operations, and distribution infrastructure</li><li>Experience in commercial storage operations, terminal management, and third-party logistics services</li><li>Understanding of port authority regulations, maritime safety standards, and petroleum handling protocols</li><li>Proficiency in supply chain management software, ERP systems, and storage management platforms</li><li>Strong analytical skills with experience in data-driven decision making and commercial pricing strategies</li><li>Understanding of regulatory requirements and safety standards in the energy sector and port operations</li><li>Knowledge of petroleum product quality specifications, blending requirements, and contamination prevention</li></ul> Competencies&nbsp; <ul><li>Strong strategic thinking and business acumen with experience in multi-entity environments</li><li>Excellent communication and presentation skills</li><li>Proven ability to lead and influence cross-functional teams across different entities and geographies</li><li>Strong negotiation and relationship management skills</li><li>Change management and transformation leadership experience</li><li>Results-oriented mindset with focus on operational excellence and synergy realization</li><li>Experience in matrix management and leading virtual teams across organizational boundaries&nbsp;</li></ul>

Role Description: <ul><li>This role is responsible for implementing sales strategies, fostering client relationships, and identifying new opportunities across all our capabilities.</li><li>Focus is on assisting the Commercial Lead to expand on the current business clients and renewal of contracts.</li><li>A key focus area is to drive revenue and expanding our footprint in the market through strategic sales and business development initiatives.</li><li>The role will be crucial for expanding the organizations market presence and client base.</li><li>This position supports the Commercial Lead in achieving the set-out strategies for Road Freight with the focus being on Operating Company.</li><li>Responsibility further lies in offering expertise, advice, and support relating to the sales process.&nbsp;</li></ul> Responsibilities: <ul><li>Develop BU Sales and BD strategy.</li><li>Execute strategic sales and marketing plans to achieve revenue targets and expand market share.</li><li>Identify and pursue new business opportunities, building and nurturing client relationships to drive sales growth.</li><li>Negotiate contracts and agreements with clients, suppliers, and partners to secure favourable terms.</li><li>Monitor market trends, competitive intelligence, and industry developments to inform strategic decision-making.</li><li>Collaborate cross-functionally to ensure the successful delivery of products or services to clients.</li><li>Facilitate the solution-selling process within the Operating Company, aligned to the objectives set for the sub-capability and drive the implementation of the CRM systems (including other technology/digital projects) with the aim to enhance the commercial and sales process.</li><li>Manage budgets, analyse financial performance, and make data-driven decisions to optimize profitability.</li><li>Develop and maintain in-depth knowledge of our products or services, effectively communicating their value proposition to clients.</li><li>Build and maintain relationships with stakeholders to foster a culture of customer service excellence and create new business opportunities with potential clients.</li><li>Contribute to operational efficiencies and standards and continuously strive to identify and in collaboration with Commercial Lead, implement improvement initiatives.</li><li>Act as an ambassador at all times when working; promoting and demonstrating positive behaviours in harmony with Principles, values and culture; ensuring the highest level of safety is applied in all activities; understanding and following Code of Conduct and Ethics policies.</li><li>Perform other related duties as assigned.</li></ul> Requirements: Qualifications Required: <ul><li>Bachelors degree in business, Marketing, or a related field.</li></ul> Experience and Skills Required: <ul><li>5-8+ years of experience in commercial roles with a strong track record of successful sales and business development.</li><li>Proficient knowledge and skills in various key areas, including but not limited to financial management, logistics management, supply chain management, modeling, as well as costing and budgeting.</li></ul>

Responsibilities: <ul><li>Strategy and Vision: Develop and execute a forward-thinking EUC strategy aligned with the overall IT and business objectives.</li><li>Identify emerging technologies and trends to enhance the end-user experience and drive innovation.</li><li>Service Delivery and Management: Oversee the delivery and management of all end-user computing services, including desktop support, laptop management, mobile device management (MDM), virtual desktop infrastructure (VDI), software deployment, and collaboration tools.</li><li>Team Leadership and Development: Lead, mentor, and develop a high-performing EUC team. Foster a collaborative and results-oriented work environment.</li><li>Manage team resources, budgets, and performance.</li><li>End-User Experience: Champion the end-user experience, ensuring that services are user-friendly, reliable, and meet the needs of the business.</li><li>Implement mechanisms for gathering user feedback and continuously improving services.</li><li>Security and Compliance: Ensure the security and compliance of all end-user devices and systems, adhering to company policies and industry best practices.</li><li>Collaborate with the security team to implement and enforce security measures.</li><li>Asset Management: Oversee the procurement, deployment, maintenance, and disposal of Client’s end-user hardware and software assets.</li><li>Ensure accurate inventory management and cost-effectiveness.</li><li>Vendor Management: Manage relationships with relevant technology vendors, ensuring service level agreements (SLAs) are met and value for money is achieved.</li><li>Evaluate and select new vendors as needed.</li><li>Collaboration and Communication: Collaborate effectively with other IT departments (e.g., Infrastructure, Security, Applications) and business stakeholders to ensure seamless integration of EUC services.</li><li>Communicate effectively with all levels of the organization on EUC-related matters.</li><li>Problem Management and Resolution: Oversee the resolution of complex end-user issues, ensuring timely and effective solutions.</li><li>Implement proactive measures to prevent recurring problems.</li><li>Budget Management: Develop and manage the EUC budget, ensuring cost-effective operations and investments.</li><li>Project Management: Oversee the execution of key Technology projects from initiation to successful completion, defining project scope and objectives, develop project plans and ensuring on-time and within-budget delivery while maintaining exceptional quality.</li></ul> Requirements: <ul><li>Bachelors degree in Computer Science, Information Technology, or a related field. Masters degree preferred.</li><li>Minimum of 20 years of progressive experience in IT, with at least 10 years in a leadership role managing end-user computing services.</li><li>Strong technical knowledge of end-user hardware, operating systems (Windows, macOS), mobile platforms (iOS, Android), desktop virtualization technologies (e.g., Citrix, VMware Horizon, Windows365), collaboration tools (e.g., Microsoft 365) and Video Conferencing technologies (Crestron, Microsoft Teams Room).</li><li>Experience with modern device management tools and methodologies (e.g., Intune, Jamf).</li><li>Solid understanding of ITIL frameworks and service management principles.</li><li>Excellent leadership, communication (written and verbal), interpersonal, and presentation skills.</li><li>Strong problem-solving and analytical skills.</li><li>Ability to work effectively in a fast-paced and dynamic environment.</li><li>Experience managing budgets and vendor relationships.</li></ul>

Responsibilities: <ul><li>Tasks Summary &amp; Responsibilities (please enclose organizational charts)</li><li>Responsible for analysing input requests, identify right suppliers from the approved supplier panel.</li><li>Responsible for preparing RFQ’s, quote analysis, negotiations, obtaining Sourcing Committee approvals and awarding new business to supplier to develop finished products, components and tooling.</li><li>Define PBL supplier sourcing strategy based on business needs, that defines strategic suppliers into grow, fix and exit suppliers and maintains product footprint, incl. “make or buy”-analysis. Introduce new suppliers in SEA, India Mexico, North America.</li><li>Accountable for info record and PO accuracy, transfer relevant data to SCM, (Incoterm, lead time, price, MOQ etc)</li><li>Drive attainment and improvement of relevant procurement KPI’s, incl. Material Productivity (CMP), Lead time performance, delivery (STR/STC), and Quality (DLPM).</li><li>Responsible for improving material productivity by maintaining 125% material pipeline, CMP, TEBIT and WAV analysis and Drive VA/VE projects in collaboration with Engineering</li><li>Responsible for supplier price management, including PIA</li><li>Responsible for maintaining the capabilities and capacities of suppliers to avoid any constraints</li><li>Ensure and Drive MOQ optimization for material/components (incl. finished goods) used by the&nbsp;</li><li>plant for production and establish supplier agreements, e. g. VMI, EDI, consignment, Scheduling Agreements frame order review, blanket PO)</li><li>Lead the consolidation of Supplier Footprint, incl. setup of new suppliers, reducing number of suppliers</li><li>Ensure that suppliers meet TE compliance requirements (RoHs, Reach, conflict minerals, supplier portals)&nbsp;</li><li>Responsible for contracting of supplier commercial agreements, incl. bailment, inventory management and supply agreements.</li><li>Responsible for conducting QBR’s with strategic suppliers and the drive of respective corrective actions</li><li>Regularly carry out Suppliers risk assessments per business needs</li><li>Ensure data on OV tools is captured and delivered to finance.</li><li>Work with team on ISO Related documents, process and compliance check on regular frequency</li><li>Support the tactical buyer in the following tasks: inventory management components, manage outside product, and block invoices</li></ul> Requirements: <ul><li>Bachelor’s Degree or above, Engineering background - Mechanical Engineering Preferred</li><li>10+ years of experience in sourcing area&nbsp;</li><li>Experience in Electronics, Stamping, Machining, Molding, especially from connector, connector assembly or cable assembly industry is preferred&nbsp;</li><li>Excellent problem-solving skills, analytical skills, and communication skills&nbsp;</li><li>Ability to demonstrate strong customer focus and continues improvement</li><li>Strong project management skills and ability to multi-task&nbsp;</li><li>Ability to work in a matrix environment with multi-cultural teams</li><li>Ability to create competitive strategies and plans, broad knowledge of strategies and tactics of the marketplace, knows trends&nbsp;</li><li>Knowledge of regional and global supplier base for relevant commodities</li><li>Advanced knowledge in the use of SAP and Microsoft Office, i.e. Excel, Outlook, Word, PowerPoint</li><li>Fluent English at negotiation level,&nbsp;</li><li>Integrity, Accountability, Teamwork, Innovation</li><li>Proactive, detailed-oriented</li><li>Strong analytical skills</li><li>Cross-functional skills</li></ul>

Responsibilities:&nbsp; <ul><li>Manage day-to-day transactional operations within the GBS center, ensuring timely and accurate transaction processing.</li><li>Lead a team of transactional specialists across regions, providing training, guidance, and performance evaluations.</li><li>Develop and implement standardized policies and procedures for transactional processes across the organization.</li><li>Collaborate with other departments to ensure transactional services meet their needs and expectations.</li><li>Monitor processes for compliance with internal controls, accounting standards, and regulatory requirements.</li><li>Drive continuous improvement initiatives to enhance the efficiency and quality of transactional services.</li><li>Manage the resolution of transactional issues and escalations, ensuring customer satisfaction and service excellence.</li><li>Analyze transactional data to identify trends, improvement areas, and cost-saving opportunities.</li><li>Prepare and present reports on transactional operations, including performance metrics and service level agreements (SLAs).</li><li>Work closely with the IT department to optimize transactional systems and ensure integration with other business systems.</li><li>Oversee the transition of transactional services to the shared services center, including change management and stakeholder communication.</li><li>Manage the transactional services budget to ensure cost-effective service delivery.</li></ul> Requirements: <ul><li>A bachelors degree in accounting, finance, business administration, or a related field. </li><li>A masters degree or relevant certification (e.g., CPA, CMA) is preferred.</li><li>A minimum of 8 years of total experience and 6 years of relevant experience in transactional services or operations management, preferably within a shared services environment</li><li>Proven leadership and team management skills, with the ability to develop and motivate a high-performing team to Lead the regional Transaction Delivery teams</li><li>Strong understanding of financial processes and systems, including ERP and transactional management software</li><li>Excellent analytical and problem-solving abilities, with a focus on attention to detail and accuracy</li><li>Effective communication and interpersonal skills, with the ability to interact with stakeholders at all levels</li><li>Experience with Workday and ServiceNow platforms and services</li><li>Knowledge of industry best practices and continuous improvement methodologies</li><li>Experience with process automation and digital transformation initiatives</li><li>Ability to manage multiple priorities in a dynamic and fast-paced environment</li><li>Experienced in budgeting and monitor financial performance versus budget</li><li>Ensure contact management and transaction delivery processes are aligned with corporate policies, procedures and internal controls</li></ul> Preferred: <ul><li>Excellent communication skill with abilities related to the effective exchange of information and ideas</li><li>Ability to handle more than one task at the same time in an efficient manner</li><li>Ability to be ethical and conduct activities with moral principles</li><li>Effectively collaborate with group to achieve a common goal or to complete a task in the most effective and efficient way</li><li>Seek out new information, experiences, and knowledge</li><li>Ability to learn, understand, and integrate new technologies into work that leads to increased efficiency, productivity, and the ability to stay competitive in various fields</li></ul> Technical Skills and Knowledge: <ul><li>Proficiency with Microsoft Office Suite</li></ul>

Responsibilities:&nbsp; <ul><li>Responsible for analysing input requests, identify right suppliers from the approved supplier panel.</li><li>Responsible for preparing RFQ’s, quote analysis, negotiations, obtaining Sourcing Committee approvals and awarding new business to supplier to develop finished products, components and tooling.</li><li>Define PBL supplier sourcing strategy based on business needs, that defines strategic suppliers into grow, fix and exit suppliers and maintains product footprint, incl. “make or buy”-analysis. Introduce new suppliers in Mexico, North America, SEA and India</li><li>Accountable for info record and PO accuracy, transfer relevant data to SCM, (Incoterm, lead time, price, MOQ etc)</li><li>Drive attainment and improvement of relevant procurement KPI’s, incl. Material Productivity (CMP), Lead time performance, delivery (STR/STC), and Quality (DLPM).</li><li>Responsible for improving material productivity by maintaining 125% material pipeline, CMP, TEBIT and WAV analysis and Drive VA/VE projects in collaboration with Engineering</li><li>Responsible for supplier price management, including PIA</li><li>Responsible for maintaining the capabilities and capacities of suppliers to avoid any constraints</li><li>Ensure and Drive MOQ optimization for material/components (incl. finished goods) used by the plant for production and establish supplier agreements, e. g. VMI, EDI, consignment, Scheduling Agreements frame order review, blanket PO)</li></ul> ﻿Requirements; <ul><li>Experience in Electronics, Stamping, Machining, Moulding, especially from connector, connector assembly or cable assembly industry is preferred</li><li>Excellent problem-solving skills, analytical skills, and communication skills</li><li>Ability to demonstrate strong customer focus and continues improvement</li><li>Strong project management skills and ability to multi-task</li><li>Ability to work in a matrix environment with multi-cultural teams</li></ul>

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Customer Service Associate IV

Finance Controller

Manager - Card Authorisation & Fraud Detection Analyst

Corporate Legal Counsel

Head of Supply Chain & Storage

Senior Manager Commercial Business Development – Road Freight

EUC Operations Lead

Strategic Sourcing Analyst

HR Transaction Delivery Supervisor

Strategic Sourcing Analyst III

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10 agreements Jobs found

Customer Service Associate IV

Finance Controller

Manager - Card Authorisation & Fraud Detection Analyst

Corporate Legal Counsel

Head of Supply Chain & Storage

Senior Manager Commercial Business Development – Road Freight

EUC Operations Lead

Strategic Sourcing Analyst

HR Transaction Delivery Supervisor

Strategic Sourcing Analyst III

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