Senior DevOps Engineer

Senior Software Engineer

Customer Service / Order Management Specialist

IT Engineer

Role Description: <ul><li>Help Build the Next Generation of Cloud-Scalable AI-Based Security Products.</li><li>Have a passion for software security? Excel at implementing public cloud at scale? Desire to apply Machine Learning to solve complex problems.</li><li>This may well be the role for you. Our Communication and Collaboration Security products are cutting edge solutions that empower our client customers to Work Protected™ at tremendous scale.</li></ul> Responsibilities: <ul><li>As a DevOps Engineer within the Communication and Collaboration Security team, you’ll play an integral role in ensuring our code, tools, and deployments are consistent, high quality, and continually optimized.</li></ul> Your responsibilities will include: <ul><li>Implement Jenkins pipelines with modern CI/CD workflows.</li><li>Create properly tuned alerts and dashboards to effectively monitor infrastructure and service health in production.</li><li>Champion and leverage Infrastructure as Code technologies as a way of life.</li><li>Contribute strongly to cloud migration efforts, bringing more and more capabilities into our standard AWS infrastructure</li><li>Write scripts and automated tests to ensure the resilience and quality of our client solutions.</li><li>Innovate and champion improvements in QE and CI/CD processes and tools.</li></ul> Requirements: <ul><li>Domain experience in Quality Engineering and/or DevOps.</li><li>Understanding of CI/CD principles, automation technologies, and associated tools and how to optimize them for public cloud.</li><li>Hands-on experience deploying, scaling, monitoring, and maintaining services in AWS.</li><li>Solid scripting/automation experience, with command of two or more scripting languages used for DevOps and/or Test Automation.</li><li>Excellent interpersonal, communication and collaboration skills that enable you to work effectively across teams.</li><li>Bias for action and problem solving – eagerness to take initiative and make things happen.</li></ul>

Role Description: <ul><li>Dive into the forefront of innovation with our Gateway Security team, where we scan massive volumes of email traffic for our customers! Our pioneering Email Platform pushes on the boundaries of what’s possible, leveraging the latest technologies and tooling in AWS.</li></ul> Responsibilities: <ul><li>Implement Jenkins pipelines with modern CI/CD workflows</li><li>Create properly tuned alerts and dashboards to effectively monitor infrastructure and service health in production</li><li>Champion and leverage Infrastructure as Code technologies as a way of life</li><li>Contribute strongly to cloud migration efforts, bringing more and more capabilities into our standard AWS infrastructure</li><li>Write scripts and automated tests to ensure the resilience and quality of Mimecast solutions</li><li>Innovate and champion improvements in QE and CI/CD processes and tools</li></ul> Requirements: Experience <ul><li>7+ years of experience in a complex, multi-disciplinary environment, delivering products within specific time-scales and engaging with multiple senior stakeholders</li><li>Transform Product requirements into features/enhancements working with architects, Product Management and cross teams</li><li>Deliver AWS based Java services through CI/CD and Infrastructure as code using Terraform</li><li>Deploy, Monitor and analyze AWS usage, providing recommendations for cost optimisations without compromising system performance and reliability</li><li>Refactor monolithic applications into a microservices/k8s architecture</li><li>Provide support during critical production incidents and implement preventive measures</li><li>Demonstratable expertise in Java development, with a strong command of Java 11 and above</li><li>Proven experience in designing, developing, and optimizing backend systems for data processing at scale within AWS</li><li>In-depth knowledge and hands-on experience with AWS services, such as; ALB, S3, ElastiCache, IAM, CloudWatch, DynamoDb, EKS</li><li>Knowledge and experience on Kubernetes is must</li><li>Experience in building scalable, distributed REST/HTTP-based microservices on hybrid cloud environments</li></ul>

Responsibilities: Order Entry: <ul><li>Download customer orders and forecasts from customer portals, organize, and enter into SAP system.</li><li>Work with customers, sales, and planners to resolve system alerts and ensure order and forecast accuracy.</li></ul> Material &amp; Delivery Tracking <ul><li>Coordinate with internal planners to expedite materials, manage inbound stock, and ensure timely shipment from warehouse.</li><li>Track delivery to customer sites, covering new project samples, mass production, and aftermarket requirements.</li><li>Familiar with VMI/CMI processes; monitor stock levels, replenish in time, and track quantities consumed but not invoiced, as well as received but not yet&nbsp;</li><li>consumed inventory.</li></ul> Accounts Receivable Control: <ul><li>Follow up on overdue payments with customers.</li><li>Support sales in achieving monthly collection targets.</li></ul> Quality Issue Handling: <ul><li>Use SAP to process returns, replacements, or refunds for confirmed quality issues.</li></ul> Customer Special Requirements: <ul><li>Understand customer-specific shipping requirements (labels, delivery notes, returnable packaging, etc.) and prepare work instructions for warehouse in&nbsp;</li><li>advance.</li><li>Perform monthly reconciliation with customer statements and notify Finance for invoicing.</li></ul> Other Support: <ul><li>Assist sales with price applications and adjustments.</li><li>Handle related paperwork such as new account creation, FOC, CR&amp;DR, Rebate, and Cost Claim requests.</li></ul> Requirements: <ul><li>Bachelor’s degree. CET-4 English level or above, with strong written business English skills.</li><li>Minimum 2 years of experience in order management, planning, or similar roles.</li><li>Strong coordination, communication, and problem-solving skills, with ability to work under pressure.</li><li>SAP system experience required.</li><li>Proficiency in MS Office (especially Excel)</li></ul>

Responsibilities: <ul><li>Be part of the IT support team works in manufacturing environment and handles IT tickets</li><li>Attend to tickets for incidents, service requests and alerts or problems with IT system.</li><li>Maintain ownership of issues until resolution and ensure close timely.</li><li>Collaborate and work closely with global teams, application teams and third party vendors to resolve issue and minimal downtime.</li><li>Log tickets and set priority in ticketing tool and escalate for next level support if needed.&nbsp;</li><li>Contribute ideas to enhance application to minimize repeating support issues.</li><li>Work on IT enhancement projects and deliver as per schedule.&nbsp;</li><li>Work as part of a global team to support manufacturing environment.</li><li>Provide after-hours support for manufacturing related emergencies.</li><li>Monitor IT incident tickets trending and ensure KPI is achieved.</li></ul> ﻿Requirements: <ul><li>Working knowledge of IT Hardware and basic understanding of network concept.</li><li>At least 3 years of experience supporting endpoints</li><li>Ability to learn and master applications used in manufacturing.</li><li>Willing to work on 12-hour shift patterns</li><li>At least 3 years of working experience in clean room environment.</li><li>Excellent analytical and troubleshooting skill.&nbsp;</li><li>Ability to manage and meet customer expectation and high customer orientation.</li><li>Excellent communication and logical thinking mind set.</li><li>Bachelor’s Degree in Computer Science, Information Technology or related fields.</li></ul>

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Senior DevOps Engineer

Senior Software Engineer

Customer Service / Order Management Specialist

IT Engineer

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Senior DevOps Engineer

Senior Software Engineer

Customer Service / Order Management Specialist

IT Engineer

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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