Lead business Partner Supply Chain - Enterprise Systems - AMEA

Security Partner Lead, Strategic Partners

Supervisor III Materials Planning

Sensors Solution Architect

Sales Manager – Medical Devices & Diagnostics

Senior Devops Engineer

Product Manager

Cybersecurity Incident Response & Technology Specialist

EUC Operations Lead

Senior Manager Quality

Responsibilities: <ul><li>Establishes and maintains a strategic relationship with key stakeholders in business and the IT organization.</li><li>Define and Drive Digital Supply Chain Agenda across process, people and technology collaborating with business stakeholders.</li><li>Provide thought leadership around the use of technology to achieve business goals and objectives.</li><li>Pioneer the development of a 3-5-year roadmap, providing annual reviews of status collaborating with business stakeholders and enterprise architects.</li><li>Supports development of the AMEA template across technology for these processes. Works with Global teams to establish the Global templates and ensure the sanctity of the templates.</li><li>Works with Functional Leads in other areas to discuss potential solutions that match the business strategy with the technology strategy.</li><li>Define solutions and execute optimal project plans with partner teams.</li><li>Proponent of Agile driving quicker and faster delivery with excellence.</li><li>Drive S4 HANA Template design and delivery for Supply Chain and Procurement modules.</li><li>Identify technology opportunities which provide strategic/tactical advantages in planning, managing and conducting the business.</li><li>Engage with key customers and other external business partners to deliver IT solutions in a high quality, globally conscious manner</li><li>Deliver innovative, efficient and cost-effective solutions to meet enterprise needs and to drive business growth and profitability.</li><li>Act as Leading change agent in delivering and embrace digital strategies. Influence the prioritization of Information Technology decisions for global businesses to ensure world-class delivery and value for IT investment.</li><li>Application Delivery – Define, analyze, and deliver business initiatives in accordance with business and IT priorities and annual budgets.</li><li>Build Talent – Promote and build global leaders, develop staff with the needed functional and technical skills required to meet organizations growing application portfolio and changing technology needs.</li><li>Provides Business Technology thought leadership, bringing knowledge and solutions to drive business outcomes.</li><li>Thinks ‘digital’ and embraces next generation ways of doing work.</li></ul> Advocacy&nbsp; <ul><li>Partner with Senior Business stakeholders to deliver business needs.</li><li>Manage 3rd party vendors ensuring high service level and optimal cost.</li><li>Ensure scalability of the programs by setting up the right framework.</li><li>Invest in building talent and develop high performing teams.</li><li>Supports service improvement and business-as-usual projects by working with various service owners and Architects.</li><li>Negotiate agreements and commitments by facilitating communication between business stakeholders and IT from initial requirements to final implementation.</li><li>Champions change management activities to minimize disruption and achieve desired results from initiatives that are enabled by technology.</li><li>Work with service managers / Vendor teams on key BU business issues, identifying and resolving potential problems and conflicts.</li><li>Collaborate with other IT functional areas to remain apprised of project status and inform stakeholders of progress.</li><li>Work with program delivery and excellence guidelines and ensure that every project is following the same.</li></ul> Consulting <ul><li>Contributes to the business’ strategic planning process.</li><li>Provides strategic technology and process consultation to business.</li><li>Performs assessments and provides recommendations on IT and business initiatives and solutions based on business relevance.</li><li>May advise on options, risks, costs versus benefits, and impacts on products, business processes, and system priorities.</li><li>Analyzes and advises on new business initiatives.&nbsp;</li><li>Stays abreast of industry trends in business and technology to determine impact to the achievement of organization(s) goals.</li><li>May recommend options, identifies risks and analyzes cost vs. benefits.&nbsp;</li><li>Provides strategic consultation to stakeholders in defining or designing business processes, functions and organizational structures.</li></ul> Business Case&nbsp; <ul><li>Works with business teams to understand project requirements, shapes the initial project request, and provides a high-level estimate of the project effort and cost used in cost-benefit analysis&nbsp;</li><li>Conducts feasibility studies and makes recommendations to stakeholders based on its alignment with the business strategy and roadmap.&nbsp;</li><li>Contributes context to the business case such as recommending expenditures based on the size, scope, and cost of hardware and software components.&nbsp;</li><li>Ensures anticipated benefits are realized and key process indicators and report card is measured, tracked and communicated.</li></ul> Planning and Prioritization&nbsp; <ul><li>Works with organization stakeholders and technical resources to create and implement a solution required to meet organization(s) business goals.</li><li>Monitors business demand to enable appropriate planning of IT’s resources.</li><li>Maintains awareness of changes to organization(s) strategy, goals and processes to ensure solutions/requirements/priorities appropriately reflect the needs of the organization(s)&nbsp;</li><li>Facilitates changes when necessary.</li></ul> Risk Management <ul><li>Works with business stakeholders in the identification and evaluation of risks associated with business decisions.</li><li>Identifies risks, outside of current project scope, that will impact the organization(s) such as business process or IT security.</li><li>May help in the development of risk mitigation plans.</li></ul> Communications <ul><li>Business Partnering to collaborate and manage business expectations.</li><li>Stays informed on project(s) status to provide business with regular status.</li><li>Communicate with organization’s stakeholders, project managers, and other to ensure awareness of progress, risks, and results.</li></ul> Measurements <ul><li>Ensures that projects align with the technology that best provides maximum return on investment.</li><li>Works with business and IT executives to define business and IT performance metrics.</li><li>Measures, tracks and reports on benefits realization, IT performance, and customer satisfaction levels.</li></ul> Service Level Agreements (SLAs) <ul><li>Reviews Service-Level Agreements (SLAs) with clients in accordance with IT standards and specifications as required</li><li>Communicates SLA results and issues to appropriate stakeholders</li><li>Work is performed in a Hybrid environment including normal work activities.</li><li>Role is located in India - Bangalore</li><li>Travel to international/domestic locations based on project asks</li></ul> Requirements:&nbsp; <ul><li>13-16 years of relevant functional and technical work experience.</li><li>Engineer / MBA or equivalent degree in Tech/ Information Systems from tier 1 college.</li><li>Extensive experience as IT Business partner for Supply Chain Function, with functional knowledge across all verticals within supply chain.</li><li>Proven experience in both Make and Non-Make domain through delivery of IT Initiatives for Plan, Source, Make, Deliver verticals.</li><li>Good Knowledge of SAP ECC and SAP S4, with functional expertise in SAP Supply Chain modules such as MM, PM, WM, QM, PP.</li><li>Should have managed multiple vendors to deliver complex IT Projects.</li><li>Should have led large scale Supply Chain tech transformation programs.</li><li>Has the experience and cultural awareness required to work effectively with a global team</li><li>Developing strategic plans and setting timelines for evaluation, development, and deployment of solutions</li><li>Identifying opportunities for simplifications and digitization of various workflows across the organization</li><li>Supervising quality assurance processes, integration, and system tests</li><li>Excellent leadership, team building, and management skills</li><li>Ability to Communicate and inspire confidence at a senior level with technical and non-technical audiences</li><li>Experience in identification, evaluation and documentation of process flows, risks and controls</li><li>Ability to engage with functional business leaders at a strategic level, as well as with delivery teams at an operational level</li><li>Hands-on experience leading such areas end-to-end and track record of delivering results and business value</li><li>Requires team leadership skills, experience/in-depth knowledge of business operations and IT processes</li><li>Experience with organizational change management preferred</li><li class="ql-align-justify">Proficient in English Language (Writing, reading &amp; Speaking)</li></ul>

Job Description : <ul><li>This role is key to supporting the Service Provider sales teams driving and developing the strategy for Security infrastructure, physical and virtual offers, and outbound program creation for demand generation of product/solution/software sales go-to-market. Experience in the IT sector and Security architectures is critical.</li><li>In this role, you will craft, implement, and grow an emerging business within . You will work closely with leading security technologies to develop compelling offerings, and Sales GTM strategy and drive big bets within our customers.</li><li>The service creation team is focused on driving long-term strategy and successful execution. </li><li>You will collaborate with cross functional groups across sales, product management, operations, and marketing to drive the key security and Security strategies and areas of opportunity in Service Providers.</li></ul> Responsibilities: <ul><li>Understanding of Partner (SP/ITSP/MSP) business models, relationship building, and capturing partner focus.</li><li>Awareness of MSP Industry trends, addressable market, products, competitive dynamics, and ability to evaluate the applicability of this with partner catalog and security service offerings.</li><li>Ability to act as a Trusted Advisor, conceptualize End-to-End service offerings, and winning themes, and build a business case with the Partner.</li><li>Ensure timely information (product and buying models) updates to partners for each relevant technology and SASE architecture area.</li><li>Work with various internal teams to build the service offering and develop launch content with partners.</li><li>Work with the partner to build the commercial modeling based on service package(s) and SLAs.</li><li>Able to Identify and predict relevant technology challenges and pitfalls in the service offering.</li><li>Able to work with partner and teams to create marketing campaigns, sales awareness, and enablement programs.</li><li>Evangelize partner service offerings and voice-of-the-partner back into BU and Sales organization.</li><li>Ability to drive program management and governance for service offering launch.</li><li>Able to collaborate with sales, client executives &amp; delivery teams of partners to deliver the business outcome.</li></ul> Requirements: <ul><li>Sales Expertise – ability to propose solutions, addressing client business issues and objectives using both and third-party solutions / services in a clear and concise manner. Having worked closely with and / or key competitors to build managed services offers is a plus.</li><li>Technical Expertise – demonstrated technical expertise in one or more architectures offered via large telcos and MSPs (e.g. SD-WAN, SASE, Security, Campus Networking), academic training or knowledge of Service Provider technologies is required to provide a comprehensive, differentiated, and valuable level of consulting advice to our clients.</li><li>Industry Expertise – demonstrated knowledge of telecommunications business to be conversant enough to present a compelling point-of-view to the client of what work should be undertaken, to help the client’s company achieve ambitious advantage and differentiation.&nbsp;</li><li>Knowledge of ITIL service management is a plus.</li><li>Delivery Expertise – demonstrable ability to successfully own the delivery of projects, that exceed client expectations in terms of deliverable quality and positive impact to the business.</li></ul>

Responsibilities: <ul><li>Guarantee the application of planning and control policies of the supply chain focused on efficiency and service level.</li><li>Coordinate and verify the compliance of areas that comprise the supply chain (planning and purchasing).</li><li>Lead the area and implement the development of new innovation processes within the operation and practice of the supply chain.</li><li>Attend internal and external audits of the area.</li><li>Establish controls and improvements to achieve high inventory reliability.</li><li>Recruit and train the appropriate personnel for the different positions in the department.</li><li>Ensures compliance in responsibilities, hiring, training and performance evaluation and professional development of assigned employees with an action plan to improve performance and motivation of the team.</li><li>Achievement of goals established by the organization.</li></ul> Daily activities: <ul><li>Ensure internal sourcing and delivery of products to customers on time and with the required quality.</li><li>Oversee planning and purchasing processes.</li><li>Periodic activities:</li><li>Review ERP parameters and information to ensure optimal performance.</li><li>Review and analyze current demand vs. Forecast</li><li>Projection of loads and capacities for production.</li><li>Eventual activities:</li><li>Transfers (line or equipment migrations)</li><li>Quality audits</li><li>Participation and follow up in assigned continuous improvement projects.</li></ul> Requirements: <ul><li>Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field; or equivalent practical experience.</li><li>At least 5+ years’ experience in RPA development or automation solutions design.</li><li>UI Path certification is highly desirable.</li><li>Proficiency in RPA tools such as UI Path, Power Automate, PowerApps and familiarity with other platforms like Blue Prism or Automation Anywhere.</li><li>Strong programming skills in Python, Selenium etc with experience in developing automation scripts and API integrations.&nbsp;</li></ul>

Responsibilities:&nbsp; Product &amp; Application Development Strategic Product &amp; Market Insight: <ul><li>Acquire deep application knowledge of products, quickly understanding their strengths, weaknesses, and areas for improvement.</li><li>Clearly establish competitive analysis and support defining the value proposition for new products.</li><li>Build a deep understanding of the market, competition, and customer needs to inform product strategy.</li><li>Understand competitors’ products and solutions and the evolution of target markets.</li><li>Play a prominent role in the design of technology and IP roadmaps, and support long-term product roadmaps.</li></ul> Product Definition &amp; Development: <ul><li>Define next-generation sensor products.</li><li>Work collaboratively with customers, sales teams, applications and product development engineers, and the product line manager to identify, specify, and propose optimal new products for target applications.</li><li>Solve system-level problems with the innovative products you define.</li><li>Conduct technical evaluations of early concepts to produce feasibility analysis and investigate adaptations of existing technologies to new applications.</li><li>Feedback customer application knowledge, gather market and customer requirements, and translate them into next-generation product requirements.</li></ul> Technical Support &amp; Go-To-Market: <ul><li>Provide technical support to customers, distribution, sales, and FAEs.</li><li>Define and drive the development of promotional tools (e.g., evkits, reference designs, demo kits).</li><li>Support the Go-To-Market strategy by providing promotional content for marketing campaigns, application notes, white papers, and user guides.</li></ul> Requirements: Experience: <ul><li>8+ years of industry experience in roles such as Applications Engineer, Systems Engineer, System Architect, or Product Definer.</li><li>Direct experience in a customer-facing role is highly desired.</li><li>Willingness and ability to travel to customer meetings globally (10%-20% of the time).</li></ul> Education: <ul><li>Bachelors Degree in Electrical/Electronic Engineering is required.</li><li>Masters Degree (or equivalent) in Electrical/Electronic Engineering or a related discipline is a plus.</li></ul> Domain Knowledge: <ul><li>Specific domain knowledge in power management is desired.</li></ul> ITAR/EAR Compliance Requirement: <ul><li>This position requires access to information subject to International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR).</li><li>Applicants must be a U.S. citizen or national, U.S. lawful permanent resident, person granted asylee status in the U.S., or person admitted into the U.S. as a refugee.</li></ul> Travel: <ul><li>Travel 1-2 weeks per quarter to meet with strategic customers and partners.</li></ul>

Responsibilities: <ul><li>Develops and implements business strategy to meet customer needs.</li><li>drives the creation and execution of business plans within each Area to deliver the required business results. manages operating budget and allocates resources as required to achieve business plans.</li><li>Develops and leads an integrated business planning process to identify opportunities to increase strategic product sales: Step 1 Stakeholder business analysis , Step 2 Local market planning &amp; Step 3 Plan execution and tracking.</li><li>Leads the process of detailed customers profiling and segmenting, co-creates with his/her team the visit strategies based on segmentation, tracks the progress of deals closing from early to final closing stage.</li><li>Coordinates cross-functional activity and resource deployment to ensure consistent execution of strategy and delivery of results. works with Tech &amp; Application, Marketing, Sales Force Excellence, and Pharma Key Account Teams to achieve results delivery.</li><li>Leads the work of developing effective and enduring customer relationships.&nbsp;</li><li>personally, takes responsibility for strong relationships with the most significant customers and stakeholders.</li><li>Develops in-depth understanding of market environment and customers. communicates customer insights to internal stakeholders to develop new business strategies.</li><li>Provides inspirational leadership and coaching to direct reports. ensures that all leaders in the Region focus on developing talent. creates a culture of high performance, learning and development.</li><li>Works within ethical and compliance policies and creates a culture that ensures all reports, direct and indirect, do the same.</li><li>Creates a diverse and inclusive environment free from all forms of discrimination and harassment.</li><li>Closely coordinate with Marketing on implementation of the Product Strategy.</li></ul>&nbsp;Requirements: <ul><li>Bachelor’s degree in pharmacy, medicine, biomedical engineering, life sciences, or related field. MBA is a plus</li><li>Minimum 7-10 years of experience in senior sales management or medical marketing within the medical devices industry, preferably in the segment of ultrasound/medical imaging/EEG</li><li>Strong knowledge of the Indonesian healthcare landscape, especially in medical devices commercial and its processes</li><li>Proven ability to develop and execute Sales Force Excellence strategies, building a new market segment, particularly within the innovative medical devices.</li><li>Strong analytical, communication, and interpersonal skills, with a strong emphasis with healthcare practitioners.</li><li>Strong people leadership, able to lead &amp; guide diverse individual personalities</li><li>Ability to work independently and collaboratively in a fast-paced, cross-functional environment.</li><li>Fluency in Bahasa Indonesia and English is required.</li></ul>

Responsibilities: You will make an impact in the following way: Advanced Troubleshooting:&nbsp; <ul><li>Diagnose and resolve complex issues related to the cloud application, involving in-depth of the application architecture and infrastructure.</li></ul> Root Cause Analysis:&nbsp; <ul><li>Conduct thorough root cause analyses for recurring issues, implement preventive measures, and provide insights for continuous improvement.</li></ul> Automation and Scripting:&nbsp; <ul><li>Develop and utilize scripts and automation tools to streamline processes, improve efficiency, and reduce manual intervention in issue resolution.</li></ul> Documentation:&nbsp; <ul><li>Maintain comprehensive documentation for troubleshooting procedures, system configurations, and resolutions to facilitate sharing and future reference.</li></ul> Customer Communication:&nbsp; <ul><li>Effectively communicate with customers, providing clear and timely updates on issue resolution progress and collaborating on preventive measures.</li><li>You will be responsible for High Performance, Scalable, Robust, and Secure Common SaaS Framework based on AWS/OCP infrastructure.&nbsp;</li><li>This framework allows customers to configure provision, upgrade &amp; monitor various network functions in carrier grade enterprise &amp; telecom networks.&nbsp;</li></ul> Security and Compliance:&nbsp; <ul><li>Ensure the security of systems and applications, adhere to compliance requirements, and implement best practices for data protection.</li></ul> Collaboration:&nbsp; <ul><li>Collaboration with internal and external stakeholders.&nbsp;</li><li>Work closely with development, QA, and operations teams to foster a culture of collaboration and continuous improvement.&nbsp;</li><li>Collaborate with client’s team to gather the requirements.</li></ul> Training and Mentorship:&nbsp; <ul><li>Provide guidance and mentorship to junior team members and promote sharing within the organization.</li><li>Troubleshoot and fix any customer issues identified internally or in the production deployments.</li></ul> Requirements: <ul><li>5-8 years of Experience in DevOps (Jenkins, AWS services, Kafka, Grafana, elastic search, Bitbucket, Git, Deployment, Documentation, Root Cause Analysis reports, Customer interactions etc)</li><li>Experience with Cloud-native SaaS development &amp; virtualization technologies, for example, AWS, ESXi, KVM, HyperV would be a plus.&nbsp;</li><li>Extensive experience in developing distributed system design.</li><li>Prefer experience with microservice architecture, large scale, public cloud, IAM</li><li>Strong knowledge of containerization technologies like Kubernetes and Docker.&nbsp;</li><li>Strong knowledge in public cloud technologies (preferably AWS) and on-premises setups.</li><li>Good knowledge of analysing backend, frontend code whenever required and able to perform some tests as per customer issues.</li><li>Experience with CI/CD tooling like Jenkins etc.</li><li>Experience with version control system like Git, Bitbucket.</li><li>Experience with IaaC (Infrastructure as a Code) tools like Terraform.</li><li>Familiarity with agile development methodologies.&nbsp;</li><li>Lead and participate in various scrum ceremonies.</li><li>Good knowledge of observability tools like Kibana, Elastic stack, Prometheus stack etc.</li><li>Good knowledge of Linux operating system</li><li>Good knowledge of programming languages like Shell scripting, Python etc.</li><li>Knowledge of REST API, API gateways&nbsp;</li><li>Effective communication skills – written, spoken, listening and presentation.&nbsp;</li><li>Great Team player and experience working with global teams and global organizations.&nbsp;</li><li>Bachelor’s in computer science or equivalent.&nbsp;</li><li>Preferably a master’s degree in computer science.</li></ul>

Responsibilities: Market Sensing &amp; Strategy Development <ul><li>Research market trends, demand drivers, customer needs, industry trends, and competitive landscape.</li><li>Conduct competitive analysis and benchmarking.</li><li>Provide Materials to support the go to market Strategy, inclusive of channel Strategy and partnerships.</li><li>Work with R&amp;D and operations in the development of new products to meet current and future customer requirements.&nbsp;</li><li>Manage the product lifecycle by providing product trend analysis.</li></ul> Develop Business Plan and Data Analysis <ul><li>Work cross functionally to achieve sales, Technology and operations Strategies and goals, in line with financial goals.&nbsp;</li><li>Regular data analysis to understand the trends, customer, and region segmentation.</li><li>Development of market strategy PBP (Product Business Plan).</li><li>Establish pricing policy.</li><li>Assist in the development of the annual operating plan (Sales and gross or standard margin).</li></ul> Execution - New Product Development, Launch, Post Launch <ul><li>Prepare financial analysis in support of new product launch.</li><li>Manage PAC discussions with management for G1 and G2 opportunities.</li><li>Provide product information and samples to customers and sales Team in support of new product launches.</li><li>Gather product specification and product attribute information for the development of marketing collateral, including e-catalog.</li><li>Provide product demand forecast inputs to the S&amp;OP process.</li><li>Perform pricing analysis in preparation of catalog price changes or in response to special pricing requests.</li><li>Develop the sales forecast for the S&amp;OP plan.</li><li>Work closely with customers, the sales team, customer service, field application engineering on product development.</li><li>Work closely with finance on product cost and gross margin analysis to understand cost drivers and increase margins.</li><li>Analyze excess and Obsolete inventory.</li><li>Assist in the resolution of product issues.</li></ul> Regional &amp; Global Product strategy Alignment <ul><li>Participate and manage global/regional strategy initiatives&nbsp;.</li><li>Optimize portfolio including localization efforts, transfers, and product pruning based on customer needs.</li><li>Manage innovation discussions with engineering, sales based on new market needs and customer requirements.</li></ul> Requirements: What should your background look like:&nbsp; <ul><li>7-10 years of related work experience with at least 3-5 years of Product Management or Product Strategy experience required.</li><li>Relevant product or industry experience desired, especially in Low-Voltage, High Voltage Terminals and Connectors.</li><li>4-year technical or business degree required.</li><li>Advanced degree (MBA) or relevant P&amp;L management experience preferred.</li><li>Strong business acumen, good commercial and process understanding • Experience managing direct reports.</li><li>Strategically driven focused on big picture, innovation creating value for to leader in the market</li><li>Ability to influence cross functional teams both internally and externally.</li></ul>

Responsibilities: <ul><li>Incident Management: Efficiently assess, investigate, and manage security incidents throughout their lifecycle, determining root cause and impact.</li><li>Log Analysis: Conduct comprehensive analysis of security logs and data to identify and correlate malicious activity.</li><li>Incident Response Leadership: Lead incident response efforts, contribute to the development and maintenance of incident response plans, and coordinate effectively with relevant stakeholders.</li><li>Technology Evaluation: Conduct thorough Proof of Concept (PoC) and Proof of Value (PoV) assessments of prospective security tools to determine their efficacy and suitability.</li><li>Project Management: Apply project management principles to plan, execute, and monitor the implementation of security tools and strategic initiatives.</li><li>Technical Communication: Articulate complex technical information clearly and concisely to both technical and non-technical audiences.</li><li>Cross-functional Collaboration: Collaborate effectively with diverse teams to facilitate incident resolution and the implementation of security solutions.</li><li>Continuous Improvement: Conduct post-incident reviews to identify lessons learned and recommend enhancements to prevent future occurrences.</li><li>Security Tool Proficiency: Utilize tools such as EDR and SIEM for in-depth investigations and analysis.</li><li>Availability: Respond to security incidents on a 24x7 basis during escalations and participate in a rotational on-call schedule, including weekends and public holidays.</li><li>Additional Responsibilities: Undertake other cybersecurity-related tasks as directed by team leadership.</li></ul> Requirements: <ul><li>Bachelors degree in Computer Science, Information Security, or a related discipline, or equivalent professional experience.</li><li>A minimum of eight (8) years of demonstrable experience in cybersecurity incident response.</li><li>Comprehensive understanding of network protocols, operating systems, and fundamental security principles.</li><li>Proven ability to analyze security logs and network traffic effectively.</li><li>Exceptional problem-solving, analytical, and communication skills (both written and verbal).</li><li>Experience in conducting Proof of Concept (PoC) or Proof of Value (PoV) evaluations of security technologies.</li><li>Demonstrated knowledge and application of project management principles.</li><li>Familiarity with security tools and technologies, including CrowdStrike EDR and Splunk.</li><li>Relevant professional certifications, such as CISSP, GCIH, or CEH, are highly desirable.</li></ul>

Responsibilities: <ul><li>Strategy and Vision: Develop and execute a forward-thinking EUC strategy aligned with the overall IT and business objectives.</li><li>Identify emerging technologies and trends to enhance the end-user experience and drive innovation.</li><li>Service Delivery and Management: Oversee the delivery and management of all end-user computing services, including desktop support, laptop management, mobile device management (MDM), virtual desktop infrastructure (VDI), software deployment, and collaboration tools.</li><li>Team Leadership and Development: Lead, mentor, and develop a high-performing EUC team. Foster a collaborative and results-oriented work environment.</li><li>Manage team resources, budgets, and performance.</li><li>End-User Experience: Champion the end-user experience, ensuring that services are user-friendly, reliable, and meet the needs of the business.</li><li>Implement mechanisms for gathering user feedback and continuously improving services.</li><li>Security and Compliance: Ensure the security and compliance of all end-user devices and systems, adhering to company policies and industry best practices.</li><li>Collaborate with the security team to implement and enforce security measures.</li><li>Asset Management: Oversee the procurement, deployment, maintenance, and disposal of Client’s end-user hardware and software assets.</li><li>Ensure accurate inventory management and cost-effectiveness.</li><li>Vendor Management: Manage relationships with relevant technology vendors, ensuring service level agreements (SLAs) are met and value for money is achieved.</li><li>Evaluate and select new vendors as needed.</li><li>Collaboration and Communication: Collaborate effectively with other IT departments (e.g., Infrastructure, Security, Applications) and business stakeholders to ensure seamless integration of EUC services.</li><li>Communicate effectively with all levels of the organization on EUC-related matters.</li><li>Problem Management and Resolution: Oversee the resolution of complex end-user issues, ensuring timely and effective solutions.</li><li>Implement proactive measures to prevent recurring problems.</li><li>Budget Management: Develop and manage the EUC budget, ensuring cost-effective operations and investments.</li><li>Project Management: Oversee the execution of key Technology projects from initiation to successful completion, defining project scope and objectives, develop project plans and ensuring on-time and within-budget delivery while maintaining exceptional quality.</li></ul> Requirements: <ul><li>Bachelors degree in Computer Science, Information Technology, or a related field. Masters degree preferred.</li><li>Minimum of 20 years of progressive experience in IT, with at least 10 years in a leadership role managing end-user computing services.</li><li>Strong technical knowledge of end-user hardware, operating systems (Windows, macOS), mobile platforms (iOS, Android), desktop virtualization technologies (e.g., Citrix, VMware Horizon, Windows365), collaboration tools (e.g., Microsoft 365) and Video Conferencing technologies (Crestron, Microsoft Teams Room).</li><li>Experience with modern device management tools and methodologies (e.g., Intune, Jamf).</li><li>Solid understanding of ITIL frameworks and service management principles.</li><li>Excellent leadership, communication (written and verbal), interpersonal, and presentation skills.</li><li>Strong problem-solving and analytical skills.</li><li>Ability to work effectively in a fast-paced and dynamic environment.</li><li>Experience managing budgets and vendor relationships.</li></ul>

Responsibilities: People Management (20%): <ul><li>Lead the quality control department, including 4 teams,1 Supervisor and 5 engineers, 25 QA inspectors, Allocate and balanced work across direct reports. </li><li>reviewed and provided timely performance feedback to direct reports.&nbsp;</li><li>mentored, developed and motivated them. guide resolve tough people/functional issues in the team.&nbsp;</li><li>submit manpower application.&nbsp;</li><li>interview candidates and provide feedback to achieve the section performance target, retain and develop key talent Assure compliance to requirements and optimization of process capabilities to ensure product quality, customer service, and cost-effectiveness. Led the team to reduce DPPM, customer complaints, customer returned values, and quality costs.</li></ul> Procedure &amp; Policy (5%): <ul><li>Check the department policies initiate the policy change and prepare the related materials and follow up and monitor the policy execution.&nbsp;</li><li>to ensure the procedures and policies in line with corporate standards are well executed.</li></ul> Budgeting (5%): <ul><li>Communicate with functional teams and prepare department budget and work plan annually and compare the expenses with the budget monthly.&nbsp;</li><li>summarize the result, analyze and report to department director to propose practical department budget and conduct effective control.</li><li>Working with the management team to develop a quality plan and set up annual goals, build a strong implementation plan, and monitor to ensure target achievement.&nbsp;</li><li>Applies sound, systematic problem-solving methodologies in identifying, prioritizing, communicating, and resolving quality issues.</li></ul> Quality control (15%): <ul><li>Lead the incoming material section and supplier management, facilitate quality improvement, and follow up on the improvement results.</li><li>Monitor the operation to comply with working instructions and find potential risk and take necessary actions.</li><li>Monitor the outgoing product quality control to ensure the resources are properly allocated and working instructions are well understood and executed by inspectors. Monitor the training conducted.</li><li>Monitor the on-site application of quality tools.in order to ensure effective quality control and meet quality requirement</li></ul> Customer complaint (15%): <ul><li>Monitor the customer complaints analysis and follow-up corrective actions.</li><li>Initiate and organize monthly quality meetings to review the quality issues and facilitate improvement actions.</li><li>Negotiate with customers about quality issues solving.</li><li>Conduct regular visits to customers and keep good relationships.</li><li>Monitor the customer complaint follow-up actions and feedback from the system in China.</li><li>Evaluate the RMA and follow up RMA dispose to timely solve customer complaint issues in cost-effective way and improve customer satisfaction.</li></ul> Quality issue (20%): <ul><li>Guide the engineers to solve on site quality issues and take preventive actions. </li><li>help to solve cross-function issues and evaluate and balance the quality, delivery, and cost to solve quality issues timely and prevent similar cases happen. </li><li>Lead problem-solving of supplier-related defects, lead supplier improvement initiatives analyze manufacturing and supply chain quality data and lead problem-solving activities.</li></ul> Quality Improvement (15%): <ul><li>Initiate and monitor the monthly cross audit, review the results, and follow up the corrective actions. review the department 6 Sigma improvement monthly and monitor the engineers conduct of daily quality improvement in order to drive continuous quality improvement.</li></ul> Reporting (5%): <ul><li>Prepare the operation performance report and send to GM.</li><li>Collect and analyze the quality-related data and report to BU Quality</li><li>Team timely and accurate report to management and related parties</li></ul> Requirements: Education, Technical Qualification:&nbsp; <ul><li>Bachelors degree (Major in engineering)</li><li>8-10 years working experience in quality areas including 2 years of people management Effective bilingual</li></ul>

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51 application architectures Jobs found

Lead business Partner Supply Chain - Enterprise Systems - AMEA

Security Partner Lead, Strategic Partners

Supervisor III Materials Planning

Sensors Solution Architect

Sales Manager – Medical Devices & Diagnostics

Senior Devops Engineer

Product Manager

Cybersecurity Incident Response & Technology Specialist

EUC Operations Lead

Senior Manager Quality

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51 application architectures Jobs found

Lead business Partner Supply Chain - Enterprise Systems - AMEA

Security Partner Lead, Strategic Partners

Supervisor III Materials Planning

Sensors Solution Architect

Sales Manager – Medical Devices & Diagnostics

Senior Devops Engineer

Product Manager

Cybersecurity Incident Response & Technology Specialist

EUC Operations Lead

Senior Manager Quality

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WhiteCrow is on a mission to connect companies with the best talent across the globe.